Customer Reviews for U-Haul Moving & Storage at Queens Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Queens Ave

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Heather Q. on

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The staff member at this location today was friendly, helpful and very knowledgeable. It made our day a lot smoother and easier with his help!

RICHARD W. on

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Very good service and reasonable rental rates for moving blankets.

Bronwen S. on

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We rented the bins to move with. They were a great low waste option. I would wear gloves as the grips can dig into your hand. Not a huge deal but gloves were a huge help! The customer service was amazing and they were so friendly and helpful. Thank you!

Scott T. on

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The customer service agent was amazing so helpful and personable. Nothing needs improving. I love these people!

Brian H. on

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Customer did not leave a comment.

Fred C. on

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Supply super magnets With hooks For supporting the tarps As sold at Lee Valley Tool

Tammie D. on

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Carmen was so helpful and kind during a difficult move. All the staff at Queens Victoria deserve the highest ratings. I will continue to use this location and Carmen, staff for a smaller long term

Stephen B. on

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Customer did not leave a comment.

DANIEL F. on

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The person we rented the van from had great people skills. She made us feel like a important part of her day. She was very clear and thorough. Thanks again.

HOLLY G. on

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Excellent facilities!!! Very efficient and friendly Staff made this a great experience for me.

Brian W. on

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Great service, very efficient staff.

Vaughan B. on

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Customer did not leave a comment.

Jacey R. on

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The staff there were super nice and i felt welcome

Pierre C. on

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Best customer service I've ever had for U-Haul Rep helped me figure out the van and was very helpful

Katherine N. on

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Colleen was very friendly and helpful both on the phone and in person.

Caroline M. on

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Great staff and very good location.

Brian W. on

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Customer did not leave a comment.

Angus T. on

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The staff are helpful and friendly.

Bradford M. on

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Mark H. on

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The final cost was far more than I expected. The web return system was difficult. The posted link didn't work. The staff was kind.

Luke T. on

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We had an excellent experience this past weekend. We arrived without a reservation, but Colleen helped us get one. She even called us when the van had been returned so we could have an earlier pick up time. She was friendly, cheerful and thorough. I would 100% recommend this location.

eldon J. on

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The female staff member at this location gave excellent service. We were very pleased with the overall experience.

julie b. on

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Great service at this U-Haul facility. Will be a repeat customer every spring/summer for student storage.

phil R. on

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Customer did not leave a comment.

VALERIE B. on

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Totally happy with the facility and service.

GARY L. on

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You are really help I’ll to your customers even when they are behind on payments .and you were great at the service and I would also thank you for what you did for me 👍

Riddhi S. on

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Great experience, smoothly done !! Awesome keep it up ...

IAN W. on

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Great storage facility, great staff

Ravi R. on

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Great customer service and everything went smoothly unlike the previous experience with other locations.

BEN S. on

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Customer did not leave a comment.

John N. on

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Staff were very efficient and friendly.

monty M. on

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Uhaul staff were having problems using newly rolled out software causing delays with completing rental agreements. It took almost 45 minutes to complete the details. Not Good. Siftware MUST be tested before using it with real customers

Alex F. on

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I was very happy with vehicle & price. Alex

Kathleen M. on

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Carmen was AMAZING!! I was stressed and worried about my sons wedding and her professionalism and concern were what put me at ease. I will definitely use this location the next time I need a rental or storage!

John P. on

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Customer did not leave a comment.

LEE ANN E. on

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Carmen, Colleen, and, Neville were outstanding!! I would recommend UHaul on Queens to anyone needing storage space Please pass on my regards to the staff Warm regards Annie Erickson 250 588-7055

Kate M. on

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We had some issues with the lighting in the van that we rented. We also had issues with the previous person returning it over an hour late. However, the reps were very kind in offering us a discount for the inconvenience!

Functionfox L. on

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Carmen Fisher was excellent. Great clean space with no funny smells :0) Cant quite say the same for your other uhaul location (topaz). Checked both locations out and the queens location was awesome.

Mike O. on

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Friendly staff. Helped me with what I needed. Then I needed another locker and they instantly went out of their way and got me what I asked for. Really happy. Great service. :)

Francophone D. on

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Customer did not leave a comment.

Tanner G. on

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It took an hour of me standing at the counter to get my reservation, then another customer came in and I was forgotten about for the vehicle inspection. When I returned the vehicle the said associate was having complications with another customer, after the customer left, the associate had mouthed that customer to me. The worst experience ever

Joan Y. on

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The officestaff were very pleasant and helpful.

KEVIN S. on

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The UHAUL is fantastic but it is not that building that makes it awesome. The staff at this location are amazing, caring and knowledgeable. I would highly recommend this location.

Michael H. on

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youre doing fine

Patrick M. on

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The gentleman that helped me was amazing. Far above and beyond that of regular service. I cannot thank him enough for his kindness and excellent service. Please match his name to this res# and thank

HENRY S. on

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I work for Henry Schein Canada. Carmen repeatedly would not provide an invoice for our unit. How can we pay when no official invoice/bill is ever given? Late notices came, but no invoices. We moved

linda l. on

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I needed to arrange storage in a hurry and was able to do so with just a phone call. Neville assisted me & was very helpful whenever I called or came by.

john b. on

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Carmen did a great job helping me with the storage. I am pleased with service. I asked U-Haul for a quote to ship my things to Ontario, but the price was more than double the competition's price.

HENRY S. on

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Automated Billing was a nightmare, we chose to go to Adams Storage.

Deanna F. on

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Service was great. Facility is very tight to move furniture and large items around in.

Takuya T. on

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The access card to enter the facility almost always did not work. So each time, I had to go to the office to fix the problem.

nan r. on

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Jacqueline gave us a first rate customer experience. Filling in at a different location brought some challenges yet she remained personable, accommodating & polite. Don’t let this one get away!

Morgan F. on

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Great location, clean, easily accessible, secure and great customer service!

Mike K. on

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Fantastic customer service, I was given a tour to see all available lockers that were available, service was quick, efficient and staff were super friendly! This is my second time using this facility.

DAVID B. on

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thank u

Jamie S. on

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Thanks for an excellent experience! All staff were great! Appreciated....

matthew c. on

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Thanks for the service. I'll be coming back if I need another storage unit. The staff is very friendly it is appreciated

james c. on

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Our compliments and appreciation - there was a problem with the bldg elevator during our move-in resulting in not being able to access our original storage unit - another unit (free) was provided.

tami g. on

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Would recommend

Chad G. on

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Very helpful and friendly staff.

monique b. on

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Don’t force comments in a survey

John S. on

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Scrupulously clean and extremely well managed. Would never consider patronizing any other facility. I'm sure that life will again direct me to your doorstep. Thank you,

Karen T. on

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Thank you

Glenn/Jenny S. on

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Had an excellent experience here. Would definitely use this facility again.

Kevin D. on

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Thank you! @carmen

GARY F. on

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It's the friendly staff on Queens Ave. that I'll always remember..Thank you all! Gary

Ronald H. on

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Carmen was very helpfull and compassionate the other staff were good as well she treated me with respect and many times staff went out of their way to accommodate me thank you Carmen and staff .

NELSON S. on

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I got shocked by the elevator buttons a number of times. The staff were great.

TERESA F. on

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Great staff! Very helpful.

david f. on

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Very friendly helpful staff. I like the fact that you have a security card to grant access to your belongings and security cameras around.

priya p. on

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Awesome !

ANN P. on

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The storage space was accessible and easy to fill with my furniture, boxes, etc.

Keri S. on

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Thank you

sarah b. on

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The staff were wonderful and made a potentially tiresome experience, not so much!

Takuya T. on

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Staff have hospitality for the customer. So the customers will feel like at home. Thanks for the service.

Rory L. on

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Incredible staff made the whole experience a pleasure!

kim n. on

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My experience was seamless. Flowed great, didn't have to wait long. Excellent service !

ERIC N. on

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Nothing more to add.

JANET M. on

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It was very clean and well maintained, but the location really wasn’t great and layout was challenging for loading. Staff was never rude but they were never very friendly at all either. Not inviting.

Sarah H. on

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Great service, friendly staff.

Ray G. on

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Great service and secure lockers.

gaylene s. on

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Only negative - when calling in to speak to the staff currently on schedule,I would get head office and they could not answer my questions. I was very frustrating.

jenny n. on

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The place is immaculate and felt safe. Carmen is an outstanding manager, so responsive and considerate. Excellent customer service. As a former professor I was a hard marker but this facility is A+.

Rob Z. on

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Thanks

Waren R. on

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No problems at all. Great service!

Kyra O. on

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The staff couldn't have been better. Carmen & Neville were as kind as can be,& always available to help. Carmen went out of her way to be reasonable, professional & caring. A very positive experience!

Matthew T. on

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My only comment is to raise the entrance to the elevator on the ground floor. it wasn't quite high enough and we had a hard time fitting our queen sized box spring in teh elevator.

Joanne H. on

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Have no complaints. This was a very well operated storage business. Would use it again if I had to.

JAMES A. on

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The staff are courteous and available. Unfortunately the neighbourhood is becoming very sketchy. This and the frequent rent increases caused me to move out.