Customer Reviews for U-Haul Moving & Storage at Queens Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Queens Ave

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Catherine M.
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Customer did not leave a comment.

Diana and or Rob L. | Overall Experience |
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Customer did not leave a comment.

Thomas E. | First Impressions |
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Colleen, Carmen and Neville each and all have been phenomenal to engage with. As for the UHaul app or IT systems, they need modernisation. Key parts of my fuller reservation (i.e iorder of truck insurance and dolly and the locker) became removed on various dsys in advance of the truck pick up, resulting in my having to make 5 separate phone calls to the storage site and one to UHaul traffic office to sort out the glitches. UHaul system glitches also resulted in 1-hour of time being expended upon arrival at the storage facility just to check in and complete paperwork. It is only the patience and professionalism of the staff that made the process bearable. Total good to the staff and bad to UHaul.

Rebecca N.
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Mobile check-in didn't work. Had to have employee dispatch me, and it took over half an hour. Employee was very helpful, but overall check-in not as convenient as possible.

Mike D.
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Very fast and smooth check-out and check-in procedure. The agent was very helpful, kind, and courteous.

Sarah S. | Overall Experience |
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I've used the services before and will continue to use them as I need because I'm very satisfied with everything.

Justin J.
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Location is close to DT and the staff are helpful.

Jocelyn G.
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Excellent service, reasonable rate.

James A.
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I have worked in car rental for 17 years and this was the best van rental experience I have ever seen. Congratulations to the team that created your processes!!

Richard A.
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My Contact (Neville) was friendly and helpful.The rental from this location was easy. Happy customer

Michelle A.
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Carmen is great - I come in once a year, never remembering our codes etc. and she remembers our locker number off by heart. She is very helpful with any questions we have when we come.

Liam M. | Overall Experience |
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Customer did not leave a comment.

Daniel W.
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Friendly and personable staff, got my van right away. Well run establishment with great staff!

Tarsam B.
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Assure that other locations are providing the same level of friendly, warm, respectful and professional service at their locations. Replicate the person who helped and provided me the service.

Laine D.
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Customer did not leave a comment.

Leslie L.
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Above and beyond customer service. They made it so much easier and pleasant to get my errands done.

Don W.
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very positive rental experience, two times within a week

Stojan P.
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Customer did not leave a comment.

Dustin S. | First Impressions |
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It was a dark and stormy moving day from Vancouver to the island. We were many hours into our move already but Neville at the storage facility was a friendly face waiting for us when we arrived. He got us through the paperwork quickly and showed us everything we needed to know. It was a great experience to cap off a long moving day!

Diane D.
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Carmen was super efficient and organized . Everything worked out perfectly. Thanks!

Donald J.
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Honestly can't think of any need for improvement....overall a very satisfying, professional and courteous transaction

Peter H.
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Facility and staff are great, location hampered by location to bottle depot and mustard seed. Glad we could park our car inside the garage entry.

Donald W.
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Customer did not leave a comment.

Josh W. | Overall Experience |
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The staff was always friendly and helpful. Always went above there requirements to be helpful and friendly.

Yves S.
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Very courteous and friendly. Gave great suggestions on products like forearm lifting straps. Will return to this store.

Douglas W.
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We reserved a van on-line approximately 1 week in advance, and were sent an email confirming a pick up location in Langford. When we arrived at the pick up location, we were advised there was no van available and that they hadn't had a u-haul van to rent for years. We were given a central booking telephone number to call. The man who helped us was very knowledgeable, calm and helpful. He indicated that we had been sent an email and a text about the change in pick up location. Nope. Regardless, he arranged another van rental for us which was probably difficult as it was November 29/30 time period and demand would be high. We had to drive into Victoria to pick up the van we needed and we just made it there before the 5:00 closing time. The van was clean and ready despite the last minute nature of the reservation for that specific location. The rest of the rental was uneventful and we returned the van 24 hours later.

Susyn C. | Overall Experience |
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Customer did not leave a comment.

Kevin C. | First Impressions |
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Very helpful and welcoming staff

Joanne K. | First Impressions |
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All of the folks here are so kind, understanding and helpful! They deserve to be recognized and treated well by the company! Thank you to Carmen for your extra compassion and help! I am truly grateful to be in such good hands here! Sincerely, Joanne Kaltenbruner

Richard B.
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Thank you Carmen and Colleen for being so attentive and helpful.

Geoffrey D.
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Great service, friendly and capable staff allowed for 2 days of flexibility to move 2 House holds. I have used U Haul for years and will continue to use them in the future! G Denman Victoria BC

Berat S.
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The staff was very helpful and considerate. Excellent service, very professional, would recommend to everyone to choose them over others.

Bradley W.
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Customer did not leave a comment.

Christopher C.
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Great customer service! My rental vehicle was clean and waiting for me ... amazing customer care! Thank you.

Carol T.
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I had a very pleasant experience with U-Haul.

vivian H.
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Customer did not leave a comment.

Chad D.
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I recommend this smaller location: staff and service was fast and friendly. They sell moving supplies and equipment rentals, eg dollies and carts. They offer storage units, as well. The location is across the street from a bottle return depot and food bank/ drop-in centre. Be aware of your surroundings and it's OK. Staff were very helpful, provided valuable information.

Sandu S.
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Customer did not leave a comment.

Jim R. | Overall Experience |
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Very friendly and helpful staff. A very positive experience.

Keith G.
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Customer did not leave a comment.

harvey K.
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Customer did not leave a comment.

David J.
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Very helpful and courteous staff.

Jonathan S.
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A much better experience than "Topaz" location (which didn't have the vehicle I reserved when I arrived) I even got a call from them the night before to confirm my reservation. Great experience!

Marketa V. | First Impressions |
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Customer did not leave a comment.

BRITTANY S.
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Colleen was wonderful!

Ian C.
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Customer did not leave a comment.

Christian D. | Overall Experience |
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Carmen is amazing, we started off frustrated as we had booked a larger, ground floor space at the other location. Carmen so helped to make it a positive outcome, so thankful she was there to turn the frustrating situation around!

stuart s. | Overall Experience |
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Customer did not leave a comment.

susan s. | Overall Experience |
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Great staff very clean facility

Ian C. | Online Move In |
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Carmen Fisher was fantastic in helping sort out the space we needed and introducing us to the facility. She made the experience as good as moving can be.

Anthony R.
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Customer did not leave a comment.

ANDREW S. | First Impressions |
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The gentleman who helped us is very accommodating and thorough in giving directions.

Gordon V.
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Customer did not leave a comment.

Sandu S.
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Customer did not leave a comment.

Pooneh S.
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Customer did not leave a comment.

Clive J.
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I rarely give comments but Allison was very friendly and professional, and the whole process was 1,000 times better than using the online option!!!

jessica s. | Overall Experience |
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Nice people, and a clean space. I would rent a storage locker here again.

Bridget D. | Overall Experience |
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Staff was fantastic to work with!

Philip M.
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Customer did not leave a comment.

francis c. | First Impressions |
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Will use U-Haul again as the staff were both friendly and helpful.

Michael C.
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Customer did not leave a comment.

John J.
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the person working behind the till was efficient and friendly a most excellent experience

Colleen F.
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Very helpful when picking up and dropping off. I've been dealing with so many rude people lately, that I really appreciated the staff at this location. They're we're delightful.

Alison H.
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We had an amazing experience. Booked for two days (just in case), but had to wait 20 minutes at pickup because the keys weren't on site, so they gave us the second day free! Now that's good customer service. All round fantastic experience and brand new 9' van as well.

Rodney Y.
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Had a wonderful experience. Difficult to see how Queens Ave location could make it better. I was very happy.

Marina H.
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It was a training situation, so I understand communication was strained and I still feel uncomfortable how I was dealt with and talked to.

Kenneth A.
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I was checked in & out quickly, rented van was brand new and in perfect condition. Will definetly deal with this location again!

Bartolome L.
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The staff at this site is great! So helpful and friendly. From booking to pick up to drop off, all was great. Would definitely rent from here again.

David E. | Overall Experience |
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The Manager at this location is FANTASTIC

Gail P. | Overall Experience |
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Customer did not leave a comment.

Emily D.
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The employee who was there should not have been working alone, because she was brand new and obviously had no idea what to do. It took us 36 minutes to get our rental van.

CHLOE B.
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Worker was on their personal phone taking a personal phone call while I was waiting to check out. I have rented before and never were they not sure who I was but had to call a friend to verify I am real...? While I was also waiting to check out, in the middle of my check out they helped someone else. I was in a rush and overly disappointed. I usually love this uhaul place.

Shirley A. | Overall Experience |
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Customer did not leave a comment.

Adrian Patricia K. | Overall Experience |
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we are very pleaseed to do buisness with this location

DELORIS D.
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The lady at the counter was so kind and easy to talk to. An excellent rental experience.

manon e. | First Impressions |
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thank you for all of your help

Walter (Allen) Z. | Overall Experience |
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just thank you for your service!

Michael M.
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Customer did not leave a comment.

WAYNE G. | Overall Experience |
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Carmen was excellent in trying to provide the best and safest customer service. You can't find a better professional helpful group as Carmen and the others we met in our time with U-Haul. Thank you. Wayne and Linda

gerald h. | Overall Experience |
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Carmen and all staff were awesome to deal with; very helpful and very professional.

Marissa C.
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Customer did not leave a comment.

ROMAN K.
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It happens to me everytime there. I always end up having my credit card charged eventough I ALWAYS tell the U-Haul staff that in the end I want to pay by my debit card. It is frustrating, they don't seem to listen to me :o(

Krystian G.
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Customer did not leave a comment.

Jesse G.
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Customer did not leave a comment.

Amy C.
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Customer did not leave a comment.

Jennifer A.
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Customer did not leave a comment.

Brayden M.
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You guys need to update your payment system to accept cash or visa debits or something because my credit card wouldn't go through and I had to delay my moving process by over an hour to go get it figured out.

Maeva G.
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Customer did not leave a comment.

Sean S.
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Carmen is a real quality team member. I have had poor experiences with other locations, and this was absolutely not the case this time. I really enjoyed talking with her. She is a great face for U-Haul and one of your hidden gems.

STEPHANIE S. | Overall Experience |
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Customer did not leave a comment.

daniella K.
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Customer did not leave a comment.

BRAD S. | Overall Experience |
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Carmen was excellent to deal with!

JIM K. | Overall Experience |
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Customer did not leave a comment.

jenn P.
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The woman that checked us in was amazing. So helpful and provided all of the information we needed to comply with the rental agreement. She made our experience great.

Jerald W. | Overall Experience |
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Customer did not leave a comment.

STEVE L.
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Excellent service at the point of sale, professional, helpful and friendly staff. However the customer service call center was under staffed, After 40 minutes on hold I gave up. If there was a question on this survey regarding the customer service call center it would have received a very poor rating.

Giriraj R.
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Customer did not leave a comment.

Peter H.
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Always a pleasure to deal with staff at this location. Have been a long time customer.

Pablo R.
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Customer did not leave a comment.

HEATHER Q.
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Love the staffs at this location. Helpful and knowledgeable.

Christian C.
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Carmen was super helpful and professional.

Alex G.
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Customer did not leave a comment.

Maria V.
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Customer did not leave a comment.

Qian C.
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Customer did not leave a comment.

Charles O. | First Impressions |
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Customer did not leave a comment.

Garrett M.
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Customer did not leave a comment.

Shannon M.
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Customer did not leave a comment.

David K. | Overall Experience |
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Manager Carmen Fisher is the best! She always makes sure the facility is clean, and customers have an excellent experience. I wouldn't go anywhere else because of her great service and care. Thanks Carmen!

Werner T. | Overall Experience |
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Customer did not leave a comment.

Werner T.
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Excellent Customer Service clean Storage unit. I was very happy with everything. Carmen the Manager did on excellent job friendly.

WAYNE G. | First Impressions |
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Very nice staff, friendly good service.

eileen c. | Overall Experience |
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Customer did not leave a comment.

Steven M.
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Colleen brought light to the fact that it is. 20 / km cheaper if you rent on Sunday. | was not aware of this , good to know.

daniel M.
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Let them know what kind of fuel they need to put in the vehicle before returning it. Offer them bungee cords or other means to hold cargo in place.

Nancy D.
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Van was ready for pickup, the staff was friendly and helpful.

Jon W. | Overall Experience |
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Time spent was in good nature, they worked with me when I fell behind on my bill. Very friendly staff.

John S.
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Customer did not leave a comment.

ROBERT P.
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Can't improve perfect.

ray M.
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GREAT SERVICE BY THE LADY .YOU WILL HAVE NO PROBLEM WHEN SEE IS ON THE FRONT DESK THANK YOU.

Wayne H.
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Customer did not leave a comment.

Pierre C.
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Customer did not leave a comment.

shirley D.
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Everything was great! The cargo van is really easy to drive, just the right size for smaller moves. Staff are excellent, efficient and courteous, no improvement needed. I'm impressed. Thanks U Haul!

Kristi M.
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Best employee we have delt with. Hire more people like him.

Anna F.
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Really great staff. Friendly and thorough.

Vincent K.
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Customer did not leave a comment.

Callaghan S.
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Customer did not leave a comment.

Andrew H.
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The staff at Queens Avenue are great to deal with so I always hire from here or send people to this branch to hire a van. The van was clean and there were no issues.

Michael V.
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All great - good customer service - thanks!

dan R.
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Colleen was very nice, the van worked fine, moved what i had to moved. To my surprise, when I got gas to return the van, I needed 15 liters to fill it up. I spent barely three hours for a 21 km ride. 15 liters for 21 kms? It doesnt make sense. How is that possible? It is possible because Uhaul didnt provide me with a full tank. It only appears full: the red needle of the gauge matches the white line, but a real full tank would show the needle above that line. The difference can be meaningful (perhaps they expect the costumer not to fill up the gas by himself). I ended up paying almost half for gas than for the cost of the rental. Felt cheated. Next time, if there is a next time, I will see by myself that they fill up the tank.

janet H.
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Colleen and Carmen were incredibly helpful and friendly. Very impressed.

Ryan V.
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Employees were very friendly and helpful. Vehicle was great, easy to drive and plenty of room.

deborah D.
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Customer did not leave a comment.

dorinda jane W.
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Just make sure the inside of the windshield is clean. Otherwise it makes night driving in bad weather almost impossible. Otherwise we found this first time experience amazing. Everyone was polite, friendly and knowledgeable. We would definitely return to this location again.

isabela d. | First Impressions |
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Everyone at this facility is super friendly and helpful! Everything is very clean, and can't beat the location! So convenient!

Christopher C.
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Customer did not leave a comment.

Karen I. | Overall Experience |
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I was very happy using the Queens Ave. U-Haul. Carmen was very accommodating and any interactions with her, or other staff members was always very friendly.

Shishy G.
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Customer did not leave a comment.

Christine B.
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It was odd that I was told to stay in the van while the inspection was being done upon return but all in all it all went well.

edward Z.
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Customer did not leave a comment.

Tammie D. | Overall Experience |
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Carmen was so helpful and kind during a difficult move. All the staff at Queens Victoria deserve the highest ratings. I will continue to use this location and Carmen, staff for a smaller long term

HOLLY G. | Overall Experience |
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Excellent facilities!!! Very efficient and friendly Staff made this a great experience for me.

Jacey R. | Overall Experience |
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The staff there were super nice and i felt welcome

Katherine N. | First Impressions |
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Colleen was very friendly and helpful both on the phone and in person.

Caroline M. | First Impressions |
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Great staff and very good location.

Angus T. | Overall Experience |
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The staff are helpful and friendly.

julie b. | Overall Experience |
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Great service at this U-Haul facility. Will be a repeat customer every spring/summer for student storage.

VALERIE B. | Overall Experience |
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Totally happy with the facility and service.

GARY L. | Overall Experience |
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You are really help I’ll to your customers even when they are behind on payments .and you were great at the service and I would also thank you for what you did for me 👍

Riddhi S. | First Impressions |
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Great experience, smoothly done !! Awesome keep it up ...

IAN W. | Overall Experience |
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Great storage facility, great staff

LEE ANN E. | Overall Experience |
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Carmen, Colleen, and, Neville were outstanding!! I would recommend UHaul on Queens to anyone needing storage space Please pass on my regards to the staff Warm regards Annie Erickson 250 588-7055

Functionfox L. | First Impressions |
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Carmen Fisher was excellent. Great clean space with no funny smells :0) Cant quite say the same for your other uhaul location (topaz). Checked both locations out and the queens location was awesome.

Mike O. | First Impressions |
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Friendly staff. Helped me with what I needed. Then I needed another locker and they instantly went out of their way and got me what I asked for. Really happy. Great service. :)

Joan Y. | Overall Experience |
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The officestaff were very pleasant and helpful.

KEVIN S. | Overall Experience |
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The UHAUL is fantastic but it is not that building that makes it awesome. The staff at this location are amazing, caring and knowledgeable. I would highly recommend this location.

Michael H. | First Impressions |
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youre doing fine

Patrick M. | Overall Experience |
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The gentleman that helped me was amazing. Far above and beyond that of regular service. I cannot thank him enough for his kindness and excellent service. Please match his name to this res# and thank

HENRY S. | Overall Experience |
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I work for Henry Schein Canada. Carmen repeatedly would not provide an invoice for our unit. How can we pay when no official invoice/bill is ever given? Late notices came, but no invoices. We moved

linda l. | Overall Experience |
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I needed to arrange storage in a hurry and was able to do so with just a phone call. Neville assisted me & was very helpful whenever I called or came by.

john b. | Overall Experience |
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Carmen did a great job helping me with the storage. I am pleased with service. I asked U-Haul for a quote to ship my things to Ontario, but the price was more than double the competition's price.

HENRY S. | Overall Experience |
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Automated Billing was a nightmare, we chose to go to Adams Storage.

Deanna F. | First Impressions |
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Service was great. Facility is very tight to move furniture and large items around in.

Takuya T. | Overall Experience |
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The access card to enter the facility almost always did not work. So each time, I had to go to the office to fix the problem.

nan r. | First Impressions |
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Jacqueline gave us a first rate customer experience. Filling in at a different location brought some challenges yet she remained personable, accommodating & polite. Don’t let this one get away!

Morgan F. | First Impressions |
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Great location, clean, easily accessible, secure and great customer service!

Mike K. | First Impressions |
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Fantastic customer service, I was given a tour to see all available lockers that were available, service was quick, efficient and staff were super friendly! This is my second time using this facility.

DAVID B. | Overall Experience |
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thank u

Jamie S. | Overall Experience |
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Thanks for an excellent experience! All staff were great! Appreciated....

matthew c. | Overall Experience |
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Thanks for the service. I'll be coming back if I need another storage unit. The staff is very friendly it is appreciated

james c. | Overall Experience |
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Our compliments and appreciation - there was a problem with the bldg elevator during our move-in resulting in not being able to access our original storage unit - another unit (free) was provided.

tami g. | Overall Experience |
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Would recommend

Chad G. | First Impressions |
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Very helpful and friendly staff.

monique b. | Overall Experience |
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Don’t force comments in a survey

John S. | Overall Experience |
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Scrupulously clean and extremely well managed. Would never consider patronizing any other facility. I'm sure that life will again direct me to your doorstep. Thank you,

Karen T. | Overall Experience |
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Thank you

Glenn/Jenny S. | Overall Experience |
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Had an excellent experience here. Would definitely use this facility again.

Kevin D. | Overall Experience |
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Thank you! @carmen

GARY F. | Overall Experience |
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It's the friendly staff on Queens Ave. that I'll always remember..Thank you all! Gary

Ronald H. | Overall Experience |
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Carmen was very helpfull and compassionate the other staff were good as well she treated me with respect and many times staff went out of their way to accommodate me thank you Carmen and staff .

NELSON S. | Overall Experience |
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I got shocked by the elevator buttons a number of times. The staff were great.

TERESA F. | Overall Experience |
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Great staff! Very helpful.

david f. | Overall Experience |
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Very friendly helpful staff. I like the fact that you have a security card to grant access to your belongings and security cameras around.

priya p. | Overall Experience |
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Awesome !

ANN P. | Overall Experience |
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The storage space was accessible and easy to fill with my furniture, boxes, etc.

Keri S. | Overall Experience |
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Thank you

sarah b. | Overall Experience |
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The staff were wonderful and made a potentially tiresome experience, not so much!

Takuya T. | Reservation |
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Staff have hospitality for the customer. So the customers will feel like at home. Thanks for the service.

Rory L. | Overall Experience |
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Incredible staff made the whole experience a pleasure!

kim n. | Overall Experience |
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My experience was seamless. Flowed great, didn't have to wait long. Excellent service !

ERIC N. | Overall Experience |
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Nothing more to add.

JANET M. | Overall Experience |
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It was very clean and well maintained, but the location really wasn’t great and layout was challenging for loading. Staff was never rude but they were never very friendly at all either. Not inviting.

Sarah H. | Overall Experience |
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Great service, friendly staff.

Ray G. | Overall Experience |
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Great service and secure lockers.

gaylene s. | Overall Experience |
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Only negative - when calling in to speak to the staff currently on schedule,I would get head office and they could not answer my questions. I was very frustrating.

jenny n. | Overall Experience |
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The place is immaculate and felt safe. Carmen is an outstanding manager, so responsive and considerate. Excellent customer service. As a former professor I was a hard marker but this facility is A+.

Rob Z. | Overall Experience |
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Thanks

Waren R. | Overall Experience |
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No problems at all. Great service!

Kyra O. | Overall Experience |
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The staff couldn't have been better. Carmen & Neville were as kind as can be,& always available to help. Carmen went out of her way to be reasonable, professional & caring. A very positive experience!

Matthew T. | Overall Experience |
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My only comment is to raise the entrance to the elevator on the ground floor. it wasn't quite high enough and we had a hard time fitting our queen sized box spring in teh elevator.

Joanne H. | Overall Experience |
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Have no complaints. This was a very well operated storage business. Would use it again if I had to.

JAMES A. | Overall Experience |
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The staff are courteous and available. Unfortunately the neighbourhood is becoming very sketchy. This and the frequent rent increases caused me to move out.

No reviews have been submitted for this location.

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