Customer Reviews for U-Haul Moving & Storage at Research Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Research Blvd
Van P. on
Only negative was they were out of blankets and I got a few scratches and gourges in furniture
Mary H. on
Truck was smelly, and wait time was long while there were employees just standing around talking
Andrew A. on
Tow dolly I was given had a bald tire (was asked to inspect Vehicle but tow dolly was an afterthought) Potentially Dangerous
Ellen Y. on
This young lady was expecting me and was the most friendliest here in Austin where I do reside Thank u so very very much My words would have been outstanding and most definitely they need to be lifted up or a raise or suggestions to movie pass for him and her or something to be held for well job done bcz it’s never too late
Lance B. on
The two ladies Susan and Nichole were professional, friendly and most of all knowledgeable. What a great experience to work with these pros !!
Donald F J. on
Hooked up trailer, checked lights, and adjusted safety chains. Very courteous and professional. Will come back!
Ashish S. on
Very friendly and welcoming place. Nichole was great to work with.
Michele B. on
I reserved the equipment and van on 2 weeks in advance for this move and my reservation was confirmed. When I arrived I was told by the Manager blankets were not available. When I inquired to the Manager about why this happened he kept interrupting and talking over me. I became agitated and asked him to stop talking over me and that I was the customer, to please let me finish what I had to say. He kept talking over me. This person has absolutely no communication or customer service skills. I will file a BBB complaint in the next month if possible and post a negative review of this location on every public forum possible in order to prevent others from dealing with this Manager. The other staff were ok.. The Manager should be terminated immediately. It was a horrible pick up experience and unreliable. I also was overcharged $7 for a dolly and the truck's steering was loose. The operation is poorly run.
Kim M. on
Improve the web based programs the employees have to use. The employees really do a good job handling the line that formed once the web based program crashed.
alex S. on
Tires were not in best shape, low on tread... which may have caused blow out on way from El Paso to San Diego (delaying me for 1.5 hours).
Charlotte B. on
The staff at the Research Blvd. location were very helpful and courteous when we arrived to pick up the truck and moving supplies. We reserved the truck online which was fast and easy. Returning the truck the next day was just as fast and easy! Thanks U-Haul team for making our move not quite so stressful.
Benjamin A. on
The staff was nice and courteous, but I was disappointed that the larger climate controlled storage was on the second floor with no ramp/elevator. Seems like a massive oversight in design.
Robert S. on
Thx
Dustin S. on
Charged me more than what I was quoted
Charles N. on
Scheduled to pick up at 5pm. They close at 5pm. No notification of hours. Had to go to another location to get my rental.
Firas I. on
The rental truck I had got stuck when we were trying to drive back. The door to the back of the truck would not close and we had to drive 7 miles to drop it off with the door open. Once we arrived to the location, one of the staff was able to close it. The windshield wiper were very old and needed to be replaced. So we drove the entire time with a dirty windshield. The staff were fantastic and were great to deal with.
Patrick E. on
If a customer pays online, and goes through the entire pre check in prior to their arrival, you should make that process easier. They should be able to proceed to the equipment and have someone there available to hook it up, and drive out of there. Why it's necessary to wait in line for 20 minutes is beyond me. Uhaul could learn a lot from National, Hertz, and Enterprise. When I go to the airport, I proceed to my car, and drive out to a booth where they verify a few things and then send me on my way.
YOGEESH K. on
Seamless... Easy to deal with.. No hassles.. Friendly staff
Kristen K. on
Everything was easy and safe storage of items.
Frankie S. on
My experience was super thanks to the courteous and efficient staff! Thank you so much. Uhaul-rocks
Chris P. on
I've called the main number to provide detail
LINDA I. on
Very helpful and nice
Ryan P. on
Having to take pictures of previous damages rather than inspecting the truck before signing was a little inconvenient. A lot of folks have a tight schedule to keep!
María Teresa G. on
Helpful and friendly staff, I can say that one of the best stocked store on the moving business.
Frankie S. on
Great and friendly service. I was very pleased.
Hannah F. on
Could not get through for more than 20 minutes. Customer service was not able to tell based on your records if my box was delivered. Movers were told my box was at my apartment and did not show up.
Kyle B. on
Good.
don o. on
Extremely helpful and efficient staff that took care of my needs without drama or delay.
Peter K. on
My things broke on transit
SEAN J. on
my only recommendation would be to fix the drainage issues around the back open storage area, gutters may help alot in reducing waterflow. in front of my rental space the gravel was quite washed away
Ezequiel C. on
Staff was very friendly and helpful but they often didn’t follow through after our phone calls I had many scheduling issues every step of the way. UBox drivers were both exceptional
Corey h. on
The staff is always very friendly and helpful
Wade P. on
Thank you!
Amy M. on
The staff was not very friendly nor helpful, with the exception of Nisha. She picked up our empty boxes and was super responsive, polite and helpful !
Dena D. on
They were AWESOME Thanks guys
David K. on
I did not actually visit the location. I got this survey because I used u-box for moving, the service for which was excellent (other than a 2 hour delay on delivery timing; NBD given x-country move!)
Chris H. on
Great service, even when I reserved a wrong sized unit, the team was quick to resolve my needs.
Barbara W. on
Very good customer service and even stayed a little late to make sure I was able to get my storage room taken care of and super helpful!!!
angel r. on
I will always pick uhaul on my first choice
Amy F. on
Thank you for the service rep who explained everything and helped us rent the truck and storage unit.
Kristen K. on
x
ROBIN V. on
Everything fine. Mix up with fees in account & was corrected quickly. Thx.
JOSEPH M. on
Reception Agent was rude to all customers, a lady was literally crying from the experience
hugo c. on
great people
SAM H. on
My belongings were safe and secure for the 2= years we were there!!
Deborah B. on
The staff was very helpful, especially the General Manager.
kathleen j. on
Na
JoAnn F. on
Facility seems typical, the staff were fabulous! Could not determine if property as well lighted as it was during the day.
Michael H. on
Poor service, made an already difficult move, almost immpossible
Gary S. on
Very friendly and patient.
JULIE E. on
Great staff, very helpful, would use their services again
Christian h. on
very helpful and professional
Linda E. on
Great service!
marry a. on
They were very helpful and answered all of my questions. I had a lot of questions, too.
Phillip F. on
No complaints whatsoever. Honestly this location gave the best experience I've had with moving and storage rentals in general. Thank you!
RENA M. P. on
...
Charles W. on
Feedback.
Marcello B. on
We had the pleasure working with some great U-Haul Staff that were understanding, flexible, and professional during our move.
Hugh S. on
L
bartholomew k. on
Thanks
Morgan S. on
I had the worst experience. My reservation dates were messed up multiple times and I did not get my pod until a day late. It made me late to my family reunion. I want a refund. Very, very unsatisfied.
Carolyn R. on
We visited the UHaul on a rough day for the employees. Their computer system was down. This is stressful, but the manager snapped at my husband and told him he was "too busy" to fix their mistake.
Jennifer H. on
No call to schedule dropoff. Left crates on large trailer without notice, complicating unloading and taking up excess space. One ramp came without locking pins. Didn't pickup empty crates on schedule.
LINNA D. on
Very helpful staff during a very busy time. It was much appreciated.
eric f. on
I called and spoke with a representative who told me that there was motorcycle storage on site and that I would be able to ride my motorcycle up to the storage facility and store it. This was not true
julie g. on
They gave the wrong U box to movers, they delivered it to us 13 miles away and they had to go back and get correct box
Sara S. on
I am extremely disappointed with the service Uhaul provided and will never use it again. Many things went wrong during whole process and the manager still hasn't contacted me back to hear my concerns.
Rachel D. on
Staff were mostly helpful and I’d recommend the UBox service to a friend only because I didn’t have to transport my furniture myself. Getting my box out of storage was an unnecessary ordeal.
FRANCIS IRENE S. on
Very considerate staff. Called me to let me know my granddaughter had not properly locked my unit. So appreciated!!
ALYSSA W. on
.
Jennifer Z. on
Entire Ubox process was a mess. Delivered incorrect boxes initially. Have submitted a longer customer service complaint.
arlene t. on
Long distance ubox move and received excellent customer service at the beginning. At the end we had a potential safety issue with where one of the uboxes was placed and the agent refused to help us
JUDY W. on
PLEASE!!! I’ve made phone calls and tried to pay online!!! WHERE IS MY ACCOUNT!!! I WAS ON HOLD FOR 24 MINUTES!!! AND THERE IS NO OPTION TO PAY MY BILL ONLINE!!! HELP! I HAVE BEEN CALLING DAILY
Robert J. on
The driver who delivered my U-Boxes was great to work with.
Todd B. on
You put a $250 hold on my credit card for three weeks. I had to have my bank manually remove it.
Karyn R. on
Returned Ubox but Mgr Chris charged for storage & no contract! He stated huge lock but box is not ours! We will never do business again! Disputed w/bank!!
Blondell R. on
Everyone at this location was very compassionate to with what I was going through. They all told me not to worry and take as long as I needed. Chris is the best GM. Susan goes above and beyond.
kym k. on
U-Haul could not set up a timely delivery had to wait an extra two days for appointment and they still failed to deliver on that date .
kym k. on
Failed to deliver boxes on the agreed-upon date & time TWICE! Delivery date set up was two days later than wanted and Uhaul failed that delivery date . Box was broken and lock was off & 2 hrs late
Christian Israel C. on
The staff there is very kind and helpful, I totally recommend this location, the guys there do an excellent job specially Susan.
Vivian H. on
I really like the staff here; they're friendly and helpful. The place is really clean and I would use this facility again.
Charles C. on
I did not actually visit the facility as I had a U-Box delivered. The lady with the truck and representatives on the phone were incredibly friendly and helpful
Xavier B. on
No one in there smiles I wish I would have taken pictures:northeast side of the building- It looked like a refugee camp Parking and traffic flow are horrible and there where large roaches in unit.
JASON G. on
Everyone was very friendly and helpful