Customer Reviews for U-Haul Moving & Storage at Research Blvd

I need to point out how hard Jamaya (I hope I spelled that right) worked to ensure I was ready to leave for my one-way, cross country trip. She was the only one there and took the time to help me load my car onto the auto transport. She was so courteous and friendly. As someone with a background in management, I can say she is a great employee. I hope she's promoted, or at the very least given a raise. She knows U-Haul products very well and delivered exceptional customer service.

Never pick up phone and has trash all over too

We did not feel that this location cared as much to provide customer service as to try to get us to get a truck from another location. We had reserved our truck for 24 hours and when arriving, we were told that we would only be able to take a truck for 4-6 hours despite our request in the reservation. We were told that the truck was available but not available for the time frame we wanted to use it. When we asked if this fell into the budget policy where we would be given $50 if our reservation was not available, we were told that they have the truck available so it did not. After further questions, we were finally able to get the truck for the time frame we wanted but after 20 minutes of discussing why we can't do it for 24 hours. Although we have rented in the past from this location, we felt frustrated at the lack communication between the website and the customer service. This location simply seemed focused on wanting to reserve trucks only for those that could provide them the most montary outcome even though we were continuously told that they serve the whole community equally. We were frustrated that it took so long to get the rental that was indicated on the reservation.

All very good.

Loved doing it all online. I was able to skip the line of 5 people to grab my keys and go.

Great Customer Service.

With Lisa Mitchell running this location I would not change anything. I would give her anything she ask for. I watched Lisa work and have never seen anything like her. Lisa was so efficient, multitasking, polite and would return just because of her. If I owned a business I would do what ever it took to take her away from your company. I cannot compliment her enough. Andrew Hull

I lost my keys during the move. Lisa returned my email and told me that they had turned up. I picked them up at the Research location and thankfully didn't have to spend too much time looking for them. The day i moved, upon returning the truck there was a really long lineup of people waiting. I wish i remembered the guys name, but he came through the line and got all of our information, took the truck key and said they would send an email summarizing our return. This was INCREDIBLY helpful and efficient! Likely this saved me (and a lot of others) at least a half hour (judging by the lineup). Great effort/job! He had earrings if that helps any :)

Lisa was so helpful and very knowledgeable in the exact perfect equipment I needed. She was amazing!!

I had requested a furniture dolly. No dolly in truck. UHaul clerk at that location said she would credit me. She did not.. It would have been so much easier for my movers to have had a dolly!! Had to call customer service to get a credit for the dolly.

The only thing that was kind of a bummer was that the vehicle was out of gas at pickup so I had to immediately find a gas station before anything else. A small inconvenience on an otherwise completely smooth rental. Staff was helpful, friendly, and we'll informed. Great job!

Friendly and curteous staff!!! I was there and this lady was giving a major attitude to the uhaul employee but the uhaul employee remained calm and was super patient with that lady. I wish I knew her name and the other 2 ladies that helped cause they really deserve all the credit in the world!!! Just plain awesome!!!

Great Customer Service

Excellent service!

I was scheduled to pick up the truck at another location but when I arrived the keys to the rental were missing and I was rebooked across town. When I got to the new location the process was very smooth and lived up to my usual expectations.

Clean windows. They were very dirty. I bought my own cleaning products to clean windows inside and out. Dirty windows make it difficult to use wipers and see. I also had to request the mirrors adjusted as it was pointing directly at the rear trailer versus at the actual traffic. A associate did quickly fix it but, if i had not done a safety check this would have been very dangerous driving.

I filled everything out online. I'm not sure why I had to go in and give all the same information again. It said I wouldn't need to if I did it online.

The people that helped me were really helpful and accommodating. Even when there was a very slow Customer, they remained courteous and professional.

Waited nearly a hour to be served totally shambolic, people in front had booked and confirmed but no vehicle, tried to charge me extra for half hour late but collected the vehicle 1 hour late. NEVER AGAIN!!!!!

Very friendly staff!

Everything was perfect. The service was top notch! The manager there with the beautiful Locs went out of her way to make sure I had the right size truck. She then proceeded to drive me to the truck in the pouring cold rain and made sure I had everything before taking off. I was sent from another location to this location unexpectedly and she made adjustments for me. Thank you for your amazing service.

dropped off after open office hours.

Stay open later.allow debit card to be used on large trucks instead of only major credit cards.

I got in the truck it said 3/4 tank. When I returned it, at 3/4, it was marked 7/8 on the paperwork. So I had to make up difference. I didn't check the paperwork and got cheated. Lesson learned

Type in the mileage correctly. Actually have someone at the counter to check us in. Don't give away the vehicle we reserved. Get a better app that works. Don't pressure us to bring it back early and then bill us for over a hundred miles when we drove to Round Rock.

Used face masks under the seats. Had to change location for pick up last minute in the rain. VERY crowded store and LONG wait time.

The only improvement you can do is —- have one or two more employees... so that wait time is reduced. Thanks

The staff was super nice and helpful, even though it was clearly a hectic day for them!

Keep the friendly and very helpful employees

The general manager (Lisa Mitchell, I believe) and an employee named Tucker provided amazing customer service. They made a slammed/busy time for truck pick-ups feel like we would be well taken care of. Their system even overbooked trucks and they still got us into the exact size we needed!

Excellent customer service

Nothing, all was good, staff were great thanks!!

Great customer service

Your service is great. It is simply my need for your service went away. And in tough times that was an easy expense to trim.

the hood was not locked down and flew open on the highway... Uhaul location severely understaffed.

Nothing is needed to be improved. Great all around!!

Lisa and her team are always helpful and courteous. I have used this facility for storage and u-haul rentals for the past year. I couldn't be happier with the services provided.

Very friendly staff that was working hard but obviously understaffed so longer wait time.

Lisa Mitchell provided an incredible customer experience. She ensured that all of our needs were met, even as she was helping other customers and was working long hours. She deserves a major raise.

On busy weekends, it would be useful to have more people working. I was there on a Saturday, and there was a long line and only 3 employees at the entire facility. The line was frustratingly slow, especially for folks who did everything online and only needed to pickup a key, etc.

The same individuals were working at the location when I picked up and when I dropped off. When I asked one of them their schedule, the answer was that worked started at 6am and wouldn't finish until everything was finished that evening. It was already 6pm and this person has hours still tow work. This isn't a third world country, no one should be working their employees like this. And NO the compensation did not make up for the unhealthy hours. You should be ashamed of the management of this location but the employees were amazing!!

I put my belongings in storage because I had no room in my temporary residence. When I went to pick up my belongings on the day I was moving to my permanent residence, many of my boxes had gotten wet and there was evidence of rodent droppings as well as insects inside boxes that had gotten wet. I had to come back three times to go through and salvage what I could, transfer to other boxes, spray for insects to ensure I did not transfer to my new home. I ended up throwing out four large trash bags of my things that were in questionable condition. To ensure I was not bringing insects into my new home, I had to place the boxes I did keep and transfer to new boxes, in my garage and use an insect fogger 3 different times until there was no sign of insects. I was a loyal customer but would never use this location to store anything ever again.

Please forgive me for writing this sooner. I was so blessed to have met the manager at this location. I’m not sure of her name, but she is African American. She was so nice to me, and it really warmed my heart that she showed compassion toward me. I will never forget her. I just wish I knew her name!

N/A

Everything was great!

The staff were extremely helpful and excellent at adapting to all of my requests and changes in schedule. Drove the truck and auto transport over 2,000 miles with zero problems whatsoever! Thanks!

Get Lisa some reliable help.She works that location alone way to much. Lisa is GREAT!

My recommendation is to hire more employees like Lisa Mitchell the U-Haul center's general manager. Lisa is excellent in every way; courteous, respectful of customer's time, very efficient, full of energy, appreciative of my business. While she was taking care of my paperwork she asked the next person in line if they had a reservation, if not what type of rental etc. She made each person who walked in feel that they were important. I hope U-Haul realizes what a valuable asset Lisa Mitchell is. In a world where so many people take other for granted Lisa stands out as the exception. She runs a very tight ship, very efficient, very professional. I think Lisa could do any job within U-Haul...any job. She would be an excellent instructor about how to treat people, because those people have a choice to come back or rent elsewhere. I know that when the next rental need arises I will be contacting Lisa Mitchell. It is refreshing to see someone embrace their responsibilities and and exceed expectation. Lisa is an asset to U-Haul who should not be overlooked for bigger assignments.

We were not given the equipment we reserved which threw the whole day off and wasted time and money.

Lisa was very very impressive. She is a true asset to the company. Very organized - communicated well at the counter and then watching her hook up the trailer to my car while she trained a new employee how to do it, was simply wonderful. Clear, concise, methodical - I'm pleased to highly highly recommend this very well managed location. Side note: when I returned the trailer, I commented to the man who helped me that Lisa must be great to work for - he said "Oh, yeah".

In Austin and I'm not sure at which location we got help taking a lock off which I had jammed and I want to thank uhaul and their employees for always going the extra mile thank you so much!

Every thing was great

Additional customer service agents.

Pickup was easy, took only a few minutes.

I made a reservation. I arrived, could not find my cargo van. I asked an employee. I was referred to 3 different employees. By the third one, I was told “the truck you reserved isn't actually here. But we just got another one back this minute (20min after my reservation time) and I'll clean it for you so you can take it”. I asked “do you know about how long that will take?” And was told “it'll be about 5-10 minutes is that going to be a problem???”. Given that there is a $50 offer if reservation isn't guaranteed, I feel that I should not only receive a $50 compensation, but at least half of my entire reservation compensated to top. I have used uhaul countless times in the past (upwards of 30+ times) which is why I continue to return. But After this experience, I doubt I will.

I arrived about five minutes before the store was "officially" open, but the door was unlocked and there were employees inside. As I walked in, I was the only customer there, and was greeted with, "We aren't open yet, we don't open until 7:00." Really? I was there five minutes early, and no one else around, but you couldn't help me until you were "officially" open? Either keep the doors locked until 7:00, or use your excellent customer service skills, to help a paying customer that has arrived just a few minutes early. This is the only reason I didn't give you five stars on your location overall.

Another customer and I had to search for someone inside to help us. But once found, service was friendly and good.

Terrible location, very busy, rude staff with terrible communication skills.

There was a bit of a snafu, but they were great in helping me get equipment! Lisa should be proud of her team

Clone this group of people........I wished I knew names of everyone that works at this site but even when they were covered with customers (every time I came in), they were polite, helpful, informative and gracious. The GM of this site must be proud of their employees.

The UHAUL employee was pleasant, helpful and answered my questions confidently and quickly.

Ms Lisa Mitchell is the best. She gets it done like no one else, super helpful, she deserve a promotion a raise give it all to her!

Excellent, my experience with Uhaul was amazing from start to finish. I rented a truck online in Austin TX and picked it up in Boca Raton FL, this was all during the Covid-19 Hoax and let me tell you...they were amazing. When I went in to pick up the truck they let me upgrade the size of truck-trailer for free and they gave me and extra 4 days for FREE!!! on top of that they also gave me 30 days storage at their Uhaul Self Storage facility in North Austin. Really nice people with amazing customer service. WELL DONE and Kudos to the organization. I appreciate you all. Anthony "I wasn't born in Texas but I got here as fast as I could"

Staff very friendly and professional.

They were extremely nice to me, they even upgraded my trailer to a bigger one, gave me a couple extra days to get back to Texas and even gave me one month free storage. Amazing Customer Service. The best part of the experience was the trailer itself, it hitched on the back of my truck and was smooth sailing the whole trip from Florida thru major storms along the way. I was even able to take the trailer up to 80, 85 and even 95 MPH. Solid.

Friendly and helpful folks running the office. Convenient location to store our business items.

I was billed for a whole month and did not even stay there and to top it off it started off as mine and he took over

Friendly, helpful, and quick service!

The lady that took care of us was great very nice 👍

Staff was extremely helpful!!!

Staff was friendly and easy to work with and the pricing was excellent. The facility was clean and the storage unit I rented was really maintained well. Will definitely recommend to others that may need a temporary storage solution.

Friendly and helpful staff

You were professional and courteous. Thank you.

Very friendly, helpful and convenient

Keep up the good work

Quick service with friendly and competent employees!

I never met such a gracious and friendly staff at this location and they were unbelievable and I would recommend them 100% over and over again anybody I run into that would need Storage or Uhaul

Very helpful staff.

Very easy. At one point there was a bloom of crickets which made a bit of a mess. No other challenges though. And I’m 6’3” and I bumped my head on the ceiling in the unit whenever I was in there.

could not have been better the storage sign up and move in process at the austin truck drop off and storage unit at the same facility was great

I had a storage unit there for about 14 years; no problems and security was good.

I had a lot of issues with accounting but other than that had a good experience renting from them. Thank you!

Our unit had thousands of dead crickets and it smelled like there was a dead rodent in the trap. We should have been notified that the facility had a cricket infestation. Disgusting!

The staff was nice and courteous, but I was disappointed that the larger climate controlled storage was on the second floor with no ramp/elevator. Seems like a massive oversight in design.

Seamless... Easy to deal with.. No hassles.. Friendly staff

Everything was easy and safe storage of items.

My experience was super thanks to the courteous and efficient staff! Thank you so much. Uhaul-rocks

I've called the main number to provide detail

Very helpful and nice

Having to take pictures of previous damages rather than inspecting the truck before signing was a little inconvenient. A lot of folks have a tight schedule to keep!

Helpful and friendly staff, I can say that one of the best stocked store on the moving business.

Great and friendly service. I was very pleased.

Could not get through for more than 20 minutes. Customer service was not able to tell based on your records if my box was delivered. Movers were told my box was at my apartment and did not show up.

Good.

Extremely helpful and efficient staff that took care of my needs without drama or delay.

My things broke on transit

my only recommendation would be to fix the drainage issues around the back open storage area, gutters may help alot in reducing waterflow. in front of my rental space the gravel was quite washed away

Staff was very friendly and helpful but they often didn’t follow through after our phone calls I had many scheduling issues every step of the way. UBox drivers were both exceptional

The staff is always very friendly and helpful

Thank you!

The staff was not very friendly nor helpful, with the exception of Nisha. She picked up our empty boxes and was super responsive, polite and helpful !

They were AWESOME Thanks guys

I did not actually visit the location. I got this survey because I used u-box for moving, the service for which was excellent (other than a 2 hour delay on delivery timing; NBD given x-country move!)

Great service, even when I reserved a wrong sized unit, the team was quick to resolve my needs.

Very good customer service and even stayed a little late to make sure I was able to get my storage room taken care of and super helpful!!!

I will always pick uhaul on my first choice

Thank you for the service rep who explained everything and helped us rent the truck and storage unit.

x

Everything fine. Mix up with fees in account & was corrected quickly. Thx.

Reception Agent was rude to all customers, a lady was literally crying from the experience

great people

My belongings were safe and secure for the 2= years we were there!!

The staff was very helpful, especially the General Manager.

Na

Facility seems typical, the staff were fabulous! Could not determine if property as well lighted as it was during the day.

Poor service, made an already difficult move, almost immpossible

Very friendly and patient.

Great staff, very helpful, would use their services again

very helpful and professional

Great service!

They were very helpful and answered all of my questions. I had a lot of questions, too.

No complaints whatsoever. Honestly this location gave the best experience I've had with moving and storage rentals in general. Thank you!

...

Feedback.

We had the pleasure working with some great U-Haul Staff that were understanding, flexible, and professional during our move.

L

Thanks

I had the worst experience. My reservation dates were messed up multiple times and I did not get my pod until a day late. It made me late to my family reunion. I want a refund. Very, very unsatisfied.

We visited the UHaul on a rough day for the employees. Their computer system was down. This is stressful, but the manager snapped at my husband and told him he was "too busy" to fix their mistake.

No call to schedule dropoff. Left crates on large trailer without notice, complicating unloading and taking up excess space. One ramp came without locking pins. Didn't pickup empty crates on schedule.

Very helpful staff during a very busy time. It was much appreciated.

I called and spoke with a representative who told me that there was motorcycle storage on site and that I would be able to ride my motorcycle up to the storage facility and store it. This was not true

They gave the wrong U box to movers, they delivered it to us 13 miles away and they had to go back and get correct box

I am extremely disappointed with the service Uhaul provided and will never use it again. Many things went wrong during whole process and the manager still hasn't contacted me back to hear my concerns.

Staff were mostly helpful and I’d recommend the UBox service to a friend only because I didn’t have to transport my furniture myself. Getting my box out of storage was an unnecessary ordeal.

Very considerate staff. Called me to let me know my granddaughter had not properly locked my unit. So appreciated!!

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Entire Ubox process was a mess. Delivered incorrect boxes initially. Have submitted a longer customer service complaint.

Long distance ubox move and received excellent customer service at the beginning. At the end we had a potential safety issue with where one of the uboxes was placed and the agent refused to help us

PLEASE!!! I’ve made phone calls and tried to pay online!!! WHERE IS MY ACCOUNT!!! I WAS ON HOLD FOR 24 MINUTES!!! AND THERE IS NO OPTION TO PAY MY BILL ONLINE!!! HELP! I HAVE BEEN CALLING DAILY

The driver who delivered my U-Boxes was great to work with.

You put a $250 hold on my credit card for three weeks. I had to have my bank manually remove it.

Returned Ubox but Mgr Chris charged for storage & no contract! He stated huge lock but box is not ours! We will never do business again! Disputed w/bank!!

Everyone at this location was very compassionate to with what I was going through. They all told me not to worry and take as long as I needed. Chris is the best GM. Susan goes above and beyond.

U-Haul could not set up a timely delivery had to wait an extra two days for appointment and they still failed to deliver on that date .

Failed to deliver boxes on the agreed-upon date & time TWICE! Delivery date set up was two days later than wanted and Uhaul failed that delivery date . Box was broken and lock was off & 2 hrs late

The staff there is very kind and helpful, I totally recommend this location, the guys there do an excellent job specially Susan.

I really like the staff here; they're friendly and helpful. The place is really clean and I would use this facility again.

I did not actually visit the facility as I had a U-Box delivered. The lady with the truck and representatives on the phone were incredibly friendly and helpful

No one in there smiles I wish I would have taken pictures:northeast side of the building- It looked like a refugee camp Parking and traffic flow are horrible and there where large roaches in unit.

Everyone was very friendly and helpful