Customer Reviews for U-Haul Moving & Storage at Research Blvd

8,774 reviews

12611 Research Blvd   Austin, TX 78759
(N Of Technology)

(512) 258-5255

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(512) 258-5255

12611 Research Blvd
Austin, TX 78759
(N Of Technology)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Rajeev K. 
Rating:
5.0

This is a great location and they know how to treat customers. The staff were polite and helpful with everything I needed.

Oloyede O. 
Rating:
5.0

Super fast service, appreciate the help!

Krassimir S. 
Rating:
5.0

Customer did not leave a comment.

Miguel L. 
Rating:
5.0

Customer did not leave a comment.

juan R. 
Rating:
4.0

Customer did not leave a comment.

Ashley G. 
Rating:
4.0

I am upset that I received the truck with just UNDER 3/4 of a tank of gas, used it for 14 miles, put in the suggested 1.7 gallons (1.78 gallons put the needle exactly where it was prior to use), and was still charged for 2 gallons of gas. This is not right.

Steve B. 
Rating:
1.0

Did not receive the equipment I needed for the move. I then got charged for “stealing” the equipment I never got

Michael B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA S. 
Rating:
4.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

This location was friendly, professional, and understanding. A complete 360 from the pick up location.

Lysa R. 
Rating:
5.0

great staff & super easy process

Dani H. 
Rating:
5.0

Everything got taken care of...I just dropped off equipment...much easier than I expected...

Sandra H. 
Rating:
1.0

The service was horrible when I calm they had attitude and hung up on me they were rude and unprofessional I didn't get my stuff till a day late and no one Have the courteous of calling me telling me my stuff wasn't going to be there but they were supposed to when I called they got mad and hung up on me

Angela S. 
Rating:
5.0

Customer did not leave a comment.

Victoria L. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Friendly service

Jaime I. 
Rating:
5.0

Customer did not leave a comment.

Amy K. 
Rating:
1.0

They "misplaced" the uhual truck and tried charging me late fees for it. As soon as my mother in law got on the phone with them, they magically found it.

Mikayla G. 
Rating:
2.0

There was one poor guy working. Didnt have any help. He was great, but needed help. Waited forever behind just a couple people because he had no help. He was simultaneously checking people in, making reservations, and then running out to bring the rental trucks out front. The trucks driver side mirror did not stay where i would place it so i basically drove blind to my left side the entire way. Either it was facing way out in the middle of nowhere or it would be pushed in by the wind and i would be staring at the doors reflection. 0/10 would recommend. The lights in the can to light up the dash were also completely out. No clue how fast i drove the entire way to shreveport. I would either have to turn the overhead cab lights on or use my phone's flashlight. But then i couldnt see outside either. Again, 0/10 would recommend.

Robert Z. 
Rating:
5.0

Everything was perfect! Thank you to the people at this location!!!

Lori B. 
Rating:
5.0

The gentleman who helped me during check out was fantastic.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Priya R. 
Rating:
5.0

Customer did not leave a comment.

Evan H. 
Rating:
5.0

Customer did not leave a comment.

Zachary Y. 
Rating:
5.0

Customer did not leave a comment.

Zachary Y. 
Rating:
5.0

Very nice people and quick service

Alfred O. 
Rating:
5.0

Customer did not leave a comment.

Priya R. 
Rating:
1.0

Customer did not leave a comment.

Cassandra S. 
Rating:
5.0

Had a little issue w/truck starting - the folks at the location were extremely responsive & got everything sorted out super fast. We always use this location, as they are just really on the ball here. Our rental this time was no different.

Heidi E. 
Rating:
5.0

N/A

ROBERTO I. 
Rating:
4.0

Failed to record my return of the trailer and had to call me the following day to confirm I did return the trailer.

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo V. 
Rating:
4.0

The Ubox experience in total has me questioning if I will ever use U-Haul again. After hours on the phone trying to schedule with email confirmations, my pick up and return was still incorrect. I have filed several complaints and have not been followed up with.

Devon H. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
5.0

Excellent service with return.

Gary N. 
Rating:
5.0

Attendant at this location is the one who discovered the bad light.

George G. 
Rating:
5.0

Customer did not leave a comment.

Darius N. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Josh was great! Thank you for all your help.

Rachelle E. 
Rating:
5.0

Customer did not leave a comment.

Lisa N. 
Rating:
3.0

Customer did not leave a comment.

Wesley J. 
Rating:
4.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Melvin W. 
Rating:
5.0

They are super-friendly and helpful! Would recommend this location to anyone.

Leslie S. 
Rating:
5.0

Need more moving blankets in stock, otherwise GREAT & EXCEPTIONAL SERVICE by David & Tommy!!!!

Thomas D. 
Rating:
5.0

Taking a picture of my DL was a pain in the ass

Steve R. 
Rating:
5.0

Fast friendly service! Even though they were extremely busy they still took time to make sure we had a quality experience.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

nathan S. 
Rating:
5.0

Customer did not leave a comment.

Ray S. 
Rating:
4.0

Customer did not leave a comment.

Travis W. 
Rating:
5.0

Customer did not leave a comment.

Derly R. 
Rating:
5.0

I RESERVED A TRUCK ONLINE FRIDAY, I HAD MOVERS AT MY HOME. WHEN I GOT TO THE UHAUL PLACE THEY HAD NO TRUCK FOR ME. I HAD TO WAIT TILL MONDAY FOR A TRUCK. I HAD TO PAY MOVERS $200, EVRN THOUGH THEY WERE UNABLE TO MOVE MY STUFF DO TO I WAS SUPPOSE TO PROVIDE THE TRUCK. I WILL NEVER AGAIN USE UHAUL AS I LOST OUT ON MONEY.

JENNIFER L. 
Rating:
5.0

Set up a process to quickly resolve truck rental issues. The fuel level is incorrectly recorded on rental sheet and I had to wait 10 minutes for a representative to become available to show him the actual fuel gauge on the truck.

Martin P. 
Rating:
1.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

zia S. 
Rating:
5.0

Customer did not leave a comment.

Tommy V. 
Rating:
3.0

Customer did not leave a comment.

None D. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Can't improve anything.

Howard M. 
Rating:
5.0

Can't improve anything.

Howard M. 
Rating:
5.0

Uhaul is a solid, day in day out option for self moving at a low cost.

nathan S. 
Rating:
4.0

Trailer experience was great. They hooked it to truck and locked my car in. Was quick and very efficient.

Natasha S. 
Rating:
5.0

Customer did not leave a comment.

James Alan C. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
2.0

The Uhaul center in Austin had their delivery truck break down. I had to haul the trailer back to the center and when I arrived one of the staff members was very rude to me.

Clay A. 
Rating:
4.0

Customer did not leave a comment.

Robbye W. 
Rating:
5.0

Customer did not leave a comment.

Ray D. 
Rating:
5.0

Customer did not leave a comment.

Gerard C. 
Rating:
5.0

Customer did not leave a comment.

JAZMINE W. 
Rating:
5.0

Great job by your staff.

Mark H. 
Rating:
5.0

I had pre-registered and the rental process at the location took very little time. The equipment I had rented was already in the truck and ready to go. Upon return, I had to wait a few minutes for my ride. U-haul staff offered me bottled water while I waited. Good customer service.

Burt E. 
Rating:
5.0

Customer did not leave a comment.

Catherine F. 
Rating:
5.0

Customer did not leave a comment.

Cheryl Q. 
Rating:
5.0

Customer did not leave a comment.

Debi C. 
Rating:
5.0

Wonderful experience

samantha M. 
Rating:
4.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

Michelle J. 
Rating:
5.0

Customer did not leave a comment.

Yukyung J. 
Rating:
4.0

No issues. All was good..

STEVE R. 
Rating:
5.0

Customer did not leave a comment.

Owen P. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

Jay W. 
Rating:
5.0

Everyone onsite was amazing. Super quick turn around and they answered all of my questions.

Candice R. 
Rating:
5.0

My original reservation was at a different location. However, I arrived early in the morning to be told there was no reservation for me. I counted on Uhaul's reliability when making my travel plans. Luckily, there was equipment located at another location 10 miles away but it did delay my whole trip. The location I picked up from was great though.

Shawn B. 
Rating:
4.0

Making directions clear on what to do when dropping off the truck after hours.!

DARLI L. 
Rating:
5.0

Customer did not leave a comment.

Theresa K. 
Rating:
5.0

Customer did not leave a comment.

efren C. 
Rating:
4.0

Customer did not leave a comment.

Zhuo C. 
Rating:
3.0

Make sure truck has reasonable gasoline level so a fill isn't required before you even get started. Maintenance: Engine check light “ON”. Engine misfiring. Right front brake squealing when brakes applied. Loading ramp jammed and would not pull from out to load. Thee Men Movers loaned me their ramp to accomplish load/unloading. Notified UHaul office, Lexi (?) said mechanic “clear it “ with no other solution than “use it”.

JAY N. 
Rating:
4.0

Customer did not leave a comment.

ANDREW D. 
Rating:
5.0

Customer did not leave a comment.

Jalin R. 
Rating:
5.0

Customer did not leave a comment.

Verlon K. 
Rating:
5.0

Gas mileage sucked! Spent $450 to get back to AZ MAKING THE GRAND TOTAL for the rentals and gas $1700! Way over priced and wish I would've shopped around.

Will S. 
Rating:
5.0

Customer did not leave a comment.

VERONICA R. 
Rating:
1.0

Customer did not leave a comment.

SANTHOSHKUMAR V. 
Rating:
4.0

Customer did not leave a comment.

David W. 
No reviews have been submitted for this location.

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