Customer Reviews for U-Haul Moving & Storage at Rexdale Blvd

Rating:

1.0

I am writing to formally express my dissatisfaction with the service I have received at your storage facility. My experience has been extremely frustrating, stressful, and unacceptable, When I first attempted to rent a unit, I was initially informed by Varsha that only 5x5 units were available. Due to space constraints, I had to rent two units. The following day, I contacted the facility to check if a larger unit had become available, and I was informed that there was one. Upon moving my belongings into unit 14**, I discovered a cockroach and reported it immediately. I was told the unit would be sprayed and that if the issue persisted, I would be moved again and receive one month free. Despite this assurance, the issue persisted when I moved into unit 1513. I once again reported the presence of cockroaches but was met with dismissive and unprofessional behavior from Varsha, who claimed that since no one else was complaining, nothing could be done. I explained that others might also have an infestation but were simply not reporting it, yet my concerns continued to be ignored. Instead of addressing the issue professionally, I was only given a can of bug spray and subjected to further dismissive and rude behavior from Varsha. On February 19, I arrived to move my remaining belongings from unit 1513 and once again discovered cockroaches. Frustrated, I proceeded to my new unit, 1818, only to find that my access was blocked due to an outstanding balance of $37. This was shocking, considering that over $300 had already been taken from my account without being refunded. This entire process has been exhausting and unacceptable. Due to the immense stress and inconvenience I have endured, I am requesting the following: A formal written apology from your management team for the poor service, rude treatment, and unprofessional behavior, particularly from Varsha. A full refund for any overcharges, including the $300 taken from my account that has not been refunded. The immediate removal of the $37 charge and unrestricted access to my unit. One month of free storage, as previously promised, for the significant disruptions and distress caused.

Rating:

1.0

Person who helped us at counter is unprofessional.

Rating:

5.0

This is probably the best Uhaul location I have ever dealt with. They go the extra mile to make sure the equipment is clean and the people working there are super friendly. A+

Rating:

5.0

I had trouble taking pictures of the truck I rented for your app. I gave up after 5 attempts. The folks at your facility were stumped by my problem. Something about insufficient memory, maybe? I returned to your facility in order to try to get help. This return added another 5 or so miles to my charges. I ate this expense. Otherwise, the three people that I dealt with at your depot were super... super helpful and super professional.

Rating:

3.0

One staff member, cluttered and messy

Rating:

4.0

Improve the return process to make it more efficient. When I arrived there were vehicles lined up to the point where I could barely get off the road.

Rating:

5.0

Everything was perfect.

Rating:

1.0

I had a very disappointing experience today at your location during the pickup and return of a rental van. Pickup: The process to get the van took much longer than expected, causing delays in our schedule. Return: When we came back to return the van, an employee named Davorn Carter asked us to wait for his colleague, Graciela Gomez. We waited patiently for about 30 minutes while she was on her break. When she returned, even after being told we were next and all our details were already checked, she ignored the instructions, kept using her phone, and moved very slowly. She insisted on checking the van again, even though everything was already confirmed. After another long wait, we went outside to see what was taking so long, and found her inside the van on a phone call. Only when she saw us, she came out and gave us attitude. Back inside, she continued texting instead of helping us. This was extremely unprofessional and frustrating. We waited over an hour just to return a van, which should have taken a few minutes. The only positive was Davorn, who was respectful and tried to help. He deserves appreciation. I hope this complaint is taken seriously. Staff should treat customers better, and delays like this are not acceptable.

Rating:

5.0

BEAUTIFUL HELP VERY RESPECTABLE PLACE GOES THERE ALL THE TIME

Rating:

2.0

I rate the staff "EXCELLENT". The staff are excellent at pick up and return, they are polite, professional and quick to get you in and out. I rate the equipment "AVERAGE". The equipment is clean and safe operating while not always new, Uhaul maintain it well. I rate their Policies "POOR". This location asks for an "emergency contact phone number " and they CALL that person/number before you leave the store. This is a rude and unnecessary policy that in my case upset my emergency contact person who briefly misunderstood the Uhaul agent when Uhaul called. When someone receives a call from a business stating that " you are the emergency contact", it obviously raises an alarm, unnecessarily harsh since there has not been an emergency. An emergency contact is just that - "someone who the business can contact if in case an emergency happens to the renter during the rental. it SHOULD not be used to verify that the renter is who they say they are, Uhaul use this policy because they have a big theft problem - Despite taking a picture of the renter and the renters divers license and also pre-authorizing the renters credit card.

Rating:

5.0

I have rented from Rexdale UHaul many times. Staff are consistently courteous and client oriented. On this trailer rental when we were hooking up I noticed an issue with the door on the trailer. The staff member took about 5 minutes to attempt to fix the door. When it became apparent it would not be easily corrected she took pictures for her maintenance team and then set me up with another trailer within a few minutes.

Rating:

5.0

Very friendly

Rating:

4.0

More counter staff please.

Rating:

5.0

I have rented from about 5 different UHaul locations. Rexdale UHaul consistently has the equipment I need and consistently professional and polite staff. I will often choose then even if they are not the closest location.

Rating:

5.0

Amazing place great people and had a great experience

Rating:

4.0

The only thing was not having parking there. It should be mentioned in the booking process. Otherwise everything was great. Would definitely be coming back in the future. Thanks U-haul.

Rating:

4.0

240 Rexdale was good. They continue to require a contact person in an emergency despite the fact UHAUL has my contact information. THis can be problematic if your spouse is not available. As for UHAUL at 355 weston road the trailer I had reserved was not available because the wiring harness was broken. THey did not have another one. They were not about to fix it while I waited.

Rating:

4.0

Need more personnel. 1 counter person looking after phone, counter and yard help when I was there.

Rating:

4.0

Staff was friendly and helpful, in and out in a reasonable time.

Rating:

5.0

Best storage ever

Rating:

5.0

I like the staff at this location and the equipment if always clean etc. However - I do Not Like having to use my cell phone to photograph the equipment by way of a video - this should be done by the service personnel at Uhaul. I am not used to all this technical crap - and if my son wasn't with me - I don't think I could have completed this Mandatory request. This Will Cause rating Issues with other customers I guarantee that. Douglas

Rating:

5.0

Varshana and Daron were both professional, knowledgeable and affable . Fantastic smooth service!

Rating:

5.0

Fantastic! Best rental company in the city! Professionals and uphold the business to top standards.

Rating:

5.0

I enjoy renting for uheal at the 240 rexdale blvd etobicoke location is perfect near the 401 .the manager miss green is doing excellent good i like that

Rating:

5.0

Staff was amazing, always ready and willing to help

Rating:

5.0

The team are amazing every time we rent a trailer. They are always kind, and accommodating, and extremely helpful and efficient with my time.

Rating:

1.0

Extremely Disappointed with U-Haul Experience – Poor Service, Rude Staff, and No Accountability I had an extremely frustrating and disappointing experience with U-Haul recently. To begin with, I had to wait over an hour to get my reserved truck. They had to change the vehicle twice, and on the third attempt, the person conducting the inspection was rude and dismissive. When I asked a simple question about the truck I was offered, he arrogantly responded, “I cannot hand over the truck,” without any explanation. I had to go back to the office, and only after the indoor agent came outside was the issue resolved. Unfortunately, it didn't end there. When I returned the truck, my personal vehicle was blocked by a U-Haul pickup van—likely driven by an employee, as it had a large U-Haul advertising sheet on the windshield (see attached photo). I was stuck in their parking lot at 8:30 PM and called customer service. Sharon, the representative, could not reach anyone to help me move the vehicle. Her only suggestion? Leave my brand-new car overnight in the lot—no apology, no solution, no accountability. This forced me to take an Uber, dine out unexpectedly, and spend the night at a friend’s place, since I couldn’t get home. I spent 45 minutes on the phone with no resolution. To make matters worse, I was told I would be contacted by a general manager (Dean or the assistant manager). Instead, I got a call from Varsha, who was defensive, unsympathetic, and completely unhelpful. She blamed me for parking where I did and offered no apology or solution. As a first-time customer, I was never told where not to park, which is why I avoided booking online—to get proper guidance. Despite promising to call back, I never heard from her again. This whole experience was stressful, disorganized, and handled with a complete lack of professionalism. As a customer, I felt disrespected, dismissed, and left without support. U-Haul has not only lost my business, but I will also be warning others. I would rather pay more for better service than go through something like this again.----Please review my Google and Twitter review for quick summary :)

Rating:

1.0

1st of the month and only 2 people working. Waited 25+ mins to get my trailer that I had a reservation for. Crowded lot hard to manoeuvre

Rating:

1.0

Rude staff.

Rating:

5.0

Front end staff are amazing. Polite, patient and knowledgeable. The gentleman that helped me get the trailer hooked up was also amazing.

Rating:

5.0

The staff at the rexdale location are consistently efficient and friendly. I would happily recommend this location. When we arrived for pick up there was a bit of a line and had to wait a few minutes. Since the "desk" locations were all full of customers another staff member came to us in the line up to process our trailer pick up. On the return the staff member was efficient and friendly.

Rating:

5.0

Great service I use U-Haul all the time.

Rating:

5.0

I have rented from the Rexdale location a few times. It is not the closest location to me, but it regularly has the trailers I need available. Additionally the staff are friendly and make the experience of the admin, pick up and drop off a little bit nicer.

Rating:

5.0

NICE SERVICE.

Rating:

5.0

Pleas clear than information to pay and time .when charged extera in the online app ..

Rating:

5.0

This location is great. All staff is very friendly and helpful.

Rating:

3.0

I had s booking buy thr .wķlady had reserved it for one of the paying clietr was no Storage

Rating:

5.0

Polite & effecient

Rating:

5.0

It took almost 45 minutes to get the trailer. The front of house staff was doing her best but, couldn't keep up with work load

Rating:

5.0

Very good staff all around. Saved my day .

Rating:

5.0

Parking access was difficult at times, to get to my unit. Very busy entrance area.

Rating:

5.0

Miss Dean was amazing very professional and welcoming ,it was a pleasure to received her services thank you so much👍🏾.

Rating:

5.0

U-haul is great

Rating:

5.0

They were very busy but still serviced us with respect and attention to our questions .

Rating:

2.0

Staff need to be more clear on their instructions

Rating:

4.0

The reason why I didn't give a 5 star is the price...a bit expensive due to location. My overall experience in this location at rexdale was great.

Rating:

3.0

The staff is a little bit impolite

Rating:

3.0

For those who check in online, the vehicle pickup should be quicker. Why are we waiting in the same line as those who have not done so?

Rating:

5.0

All good

Rating:

1.0

Customer service was very poor, on the morning of April 22 —25, I went to pick up a vehicle that I reserved the person behind the desk ( an Indian lady ) was very rude to me.

Rating:

1.0

The agent that is working in the morning she doesn’t provide good service to customers, she doesn’t has good attitude with customers.

Rating:

1.0

Gas was below 1/4 of a tank but they marked above a 1/4 of a tank I showed a picture of the fuel gauge below 1/4 of a tank. I returned the truck with the same amount of gas. Plus I waited over an hour to get the truck after I have arrived because of the computer so slow and a line up of customer waiting as well as me.

Rating:

4.0

Extra help at the counter. 1 person gets overworked.

Rating:

3.0

NOT ENOUGH STAFF! Omg! Paulette was The only one working inside- she is great btw! Guys outside are also great! Customers in front of us were slow and stupid and brought their whole family !!!

Rating:

1.0

The worst service in all of Toronto. I've rented around 50 trucks across the city and never had any issues-check-in has never taken more than 10 minutes. But every time I come to the office on Rexdale, problems always start. New rules, new requirements, they ask for additional phone numbers, and all my friends who also rent trucks frequently complain about this location. It's a very convenient location for me, but it's impossible to use it because of the terrible service

Rating:

2.0

Stood in line for over 15 minutes. Agent told me I have to buy a tow bar , she wasted another 10 to 15 mins. They sent me to outside to wander and find a truck. Then was blocked for a while by uhaul trucks and customer trucks to pick up my trailer that I had rented. Wasn't easy to find it either. Truck oder meter reading was incorrect. Fuel level that was written was also incorrect. Definitely not going to ever recommend uhaul after this.

Rating:

5.0

Great service

Rating:

5.0

Paul was amazing. Super friendly and helpful. Definitely will come back to this location

Rating:

5.0

Very helpful

Rating:

3.0

Drop off wasn't as smooth as previous times, had to talk to three people until I could finally drop/return the rented unit.

Rating:

5.0

If there is a technology in the future where using your U-Haul app, you can locate your rented vehicle with the lights flashing or the horn beeping, that would be awesome. It would save time searching for the vehicle in a sea of other vehicles. Just an idea.

Rating:

1.0

Communication and clarity between kilometres and miles! Really bad customer service

Rating:

3.0

Hire people that are respectful and professional, the woman that was at the front desk was horrible.

Rating:

5.0

Quick and easy!

Rating:

1.0

Verry poor service no parking. Try to go with Bristol or other company.

Rating:

5.0

good

Rating:

1.0

I would to express my serious concern about the experience at your business. Every employee I’ve interacted with appears visibly miserable and treats customers with indifference or outright disrespect. There is zero effort shown beyond the bare minimum to complete a transaction. It's clear they don’t care, and it reflects poorly on your entire operation. I will be sharing this unpleasant experience with everyone I know and throughout the local community. People deserve to know how poorly customers are treated here. I truly hope this serves as a wake-up call and that you take immediate steps to address the issues with your staff and the way your business operates.

Rating:

5.0

Thank you, everything was perfect. Really appreciate the service. this coming august we will be back again!

Rating:

3.0

If I have to do the majority of your admin work, uploading photo ID, taking pictures of the equipment before leaving, etc., 1. It shouldn’t take approximately 30 minutes in line, with only one person at the counter. 2. Compensate the customers accordingly with lower prices. $20.00 for a trailer, which has minimal wear and tear on the equipment, compared to a $20.00 truck or van, which takes a lot more wear and tear.

Rating:

5.0

Very nice service

Rating:

5.0

Not much...maybe another counter on the busiest days (mid-month & end-of-month).

Rating:

5.0

The employee the girl was very very very helpful she did excellent customer service The gentleman outside I asked him to help me to check the truck was issue with the door and he came right away and was very helpful Amazing service 5 stars

Rating:

4.0

The return of the van on the app is not friendly to use

Rating:

5.0

The drop-off was a great experience. The agent (sorry didn't get his name) at drop-off was very kind and courteous. The mobile app was good experience.

Rating:

1.0

Worst experience ever our booking from designated location was moved to 50 km far location with smaller truck

Rating:

2.0

Hi I ask them the representative on call that due to weather we are getting late and they respond me loudly that if u didn’t come on time we will give your truck to next customer who is asking me 20” and we will charge u as well. Moreover, I charge doubled just because of the mis- representation by the representative from where we got the U-Haul. Furthermore, I ask her that how much you guyz charge for each hour and she replied that for local its flat charges for 24 hrs and give me your phone I will put the value randomly and let me do fast as i need to look upon other work too. Once we checker that you just put 6 hrs then she replies don’t worry its flat 24 hrs rate of 29.99$ we will not charge extras which is not shown right now I will just put random hours and you can returns after 5pm Bec we will be close after that so don’t worry no one will ask u anything and just park and truck and submit the key. She does put random miles on App. I request please hire the experienced advisor how know the Core values. I was shocked once I checked my bill. I will raise a concern to the company it’s unfair with me

Rating:

3.0

The loading door on the truck was not opening unless you pull it really hard a few times, and same while closing, so had to find the maintenance personnel to show how I could open with a bit more force. Staff were helpful but understaffed so I could not get out of the location for 45 mins after the confirmed ID as they keys were inside and had to wait for the loading door assistance.

Rating:

4.0

On Saturday the service lady was very,very helpful and professional Thanks

Rating:

2.0

No car parking and had to park away and walk which was a first! Unorganized vehicle storage and hard to find. Gas was only 1/4 which was not enough!

Rating:

4.0

Great service

Rating:

5.0

All is good and compliance

Rating:

5.0

Excellent. These guys are the best. Very helpful. I will definitely call them first next time.

Rating:

3.0

Some days the staff were friendly and others not. The first few times the cars pass didn’t work and we had to ask for help. Staff weren’t always patient, but there was a problem with the doors or access and it wasn’t our fault. In the end the storage was too far way from our home.

Rating:

5.0

Always clean and accessible. Staff is always great. Will be coming back.

Rating:

3.0

The staff was mostly friendly, but not always! I had to pay for almost a full month that I didn’t need the unit for. No refunds?

Rating:

5.0

The manager and her staff are excellent always there to help .

Rating:

5.0

Excellent

Rating:

4.0

Some staff weren't always courteous or willing to assist, but most of them were. However, the star of the show is the General Manager, Dean Green. From the day I started rental of the unit to the day that I ended it, she was head and shoulders above everyone for customer service, courtesy, and assistance. I give her five stars for being a strong and humble leader, and hope that the training necessary will be given for all her staff to follow in her footsteps. Bravo, Ms Green. 3 cheers to you!!!

Rating:

5.0

Excellent

Rating:

1.0

Horrible staff. The men make moves at you and the women give you attitude when you ask any questions… don’t recommend. Wanted to charge the tenants more because they fixed the parking lot after years of it being full of potholes.

Rating:

1.0

The key card didn't work at all.

Rating:

5.0

I would recommend uhaul to all my friends

Rating:

2.0

Inside the facility was clean, well lit and felt secure. But access to the facility was wide open the last three times we were there - after being inaccessible the time before that, when it took more than 10 minutes for someone to come open it for the multiple customers waiting. That person didn’t seem to know what to do, set the automatic doors to open without requiring a card swipe, and it appears no one has touched it since. All interactions with the staff were slow, with no explanation for the delay, and several staff seemed borderline competent at best. When we closed our account we were asked what was wrong with the units floor, which was exactly the same as when we got the unit. If there’s a problem with a unit you’re renting out, shouldn’t you be keeping track of that, like with a rental car? Overall we were not impressed at all with our experience and will definitely look elsewhere in future.

Rating:

4.0

Loading gate problem, the empty storage unit could use a sweep.

Rating:

5.0

very nice staff! Great customer service! I loved the way the person helped me with everything! I’d recommend this specific location!

Rating:

5.0

Keep doing what you are doing. The staff. At this location we’re outstanding. Knowledgeable and friendly. Provided excellent and prompt service. They were real Pros. Kudos.

Rating:

5.0

Staff are very friendly and welcoming! It was a great pleasure working with them

Rating:

5.0

This particular rating is for 355 weston rd were o was sent by rexdale only to have to go back to rexdale. JADA was amazing best customer service I have experienced I'm a while. Very pleasant and helpful. Very impressive tbh

Rating:

1.0

Manager was vert argumentative and rude. Charged a extra 300 + and when I brought to attention it was corrected but not completely. When time to make final change she was acting like it was my fault and refused to make the change until another customer stepped in and demanded she do it cause he heard her acknowledge that it was a rightful refund

Rating:

5.0

Helpful fast & friendly love it.

Rating:

5.0

The storage facility is clean and has room temperature.

Rating:

1.0

Horrible. Rip off.

Rating:

5.0

Everything went well would have appreciated a free month like so many of the other locations -

Rating:

5.0

Convenient location. Great staff

Rating:

4.0

Check out process is a bit complicated. What if you dont have a phone with you. When return your vehicle. I saw few people there having problems with checking out process.

Rating:

5.0

Only thing was that they park vehicles between Aysles and park crooked. It was very inconvenient to go get staff

Rating:

4.0

Ms. Pauline as always very kind and welcoming. She listens and try her best to do what’s right for her company and for her clients. I walk in to her warm smiles and he soothing and spiritual enriching music. Thanks again Ms. Pauline you’re simply the best! Lorraine

Rating:

4.0

The only reason I didn't give it excellent which is a five stars is due to the increases of rental rates. Especially because the rate was higher than some of the competition prices after being a customer for a few years. I feel like the storage unit caters to attracting new people but not trying to maintain existing individuals. I know that this comes from had office located in Texas but it was important to increase the prices twice within a 6-month period during the pandemic.

Rating:

4.0

Better communication and more training amongst staff, regarding when to lock lockers. Charging ka5e fees and locking out clients, after they already communicated payment plan, is not acceptable. Otherwise all good, gratitude.

Rating:

5.0

Really like the service

Rating:

5.0

Great people. Very professional staff

Rating:

4.0

Expensive to maintain

Rating:

1.0

Uhaul, in its entirety, is the most useless, unorganized, neglectful, unsafe business I have ever seen. I honestly don’t know how you’re still in business. Every possible thing that you could screw up with my move, you did. 100%. I reserved a trailer, weeks ahead. You messed up the date, time and city of pickup! Your employee didn’t attach the trailer properly and it came off, thankfully nobody died. You messed up my storage in Drop off city. Your staff is clueless and rude. They get mad and rude if you call them out on their screw ups. Absolutely useless company and I can’t wait until you talk to my lawyer. As I’ve already informed you, that’s on the way.

Rating:

5.0

The staff were very helpful and accommodating as I navigated a move between apartments, while in another province. I would highly recommend this location!

Rating:

4.0

Entrance access is confusing with 2 places to swipe and only 1 counts

Rating:

5.0

I’m really with the service but the problem is the employee One lady who’s assisting me knows that she have to take the second lock out but she went for lunch then I ask another employee and she said she’ll call the one helping me before I was waiting but I found out she’s on the phone just talking and planning for their weekend party ,what kind of customer service is that but in general I’m really happy with the U-Haul service and recommend Rogers and Weston Rd branch compare to Rexdale Branch Thank you

Rating:

5.0

I really appreciate everyone that helped me with my move in! They were very courteous and suggested alternatives for me pertaining to my issues at that time.

Rating:

5.0

Loved the move in. Will look into 5/10 switch soon. Thank you.

Rating:

3.0

I requested to hold my property due to until resolution of family legal issues several times. However no one listen my request and dispose of my property. It’s not good for organization. I don’t know how legal department of local U-Haul at Toronto area works. Main office and local storage facility working different ways one says it’s going to auction and local storage facility GM dispose. Good job. I lost $50,000 property. Thank you

Rating:

1.0

I really needed a storage unit so I thought U-Haul would be a good bet so I reserved one online and got a moving company to help me move all my belongings as I am alone here in toronto as a student once we got to the unit a very rude and unfriendly staff member told me “no we have no storage go somewhere else” I was confused as I had reserved the unit but apparently it’s first come first serve U-Haul do better you need to make sure people know this because what am I supposed to do? I had all my stuff with me with no where else to go an hour away from my friends house where I was staying and I had to pay my moving company for three extra hours because of this ordeal. The lady would not help me whatsoever and I started crying then all of a sudden she was like there is another facility (this was all at the Queensway facility) the other place was rexdale Blvd so we drive there about 30 minutes away and get there and they also tell me no u it’s but the lady at the previous place told me she had called and reserved a u it for me there I was furious and did not know what to do like come on U-Haul plus the lady at the fest had no idea whatsoever how to do her job they do not what to help you here. Then the manager comes out and they talk and she says yes sure we have a unit. Finally my stuff moved in I leave it there for exactly one month and I come back to get it and there are literal cockroaches on my furniture so many of them half dead and half alive it was disgusting I had to throw my stuff away I told the staff and they did not seems to care they just told me to call this number as per usual with businesses like these. Absolute nightmare will never be going to U-Haul again and I would never suggest anyone else go ever very bad customer service and awful standards absolutely not.

Rating:

5.0

Clean, well lit, helpful staff. The only downfall, not enough staff in office, it’s always so busy!!

Rating:

3.0

I rented a space for 10 years at the same location. At one point I moved to another unit to downsize and my original unit was FULL of mouse droppings, on the floors AND on my items. Upon leaving this second unit - although it wasn't as bad - I also had to get of many items again due to mouse droppings. I did tell them at the counter both times, and they just went "Oh"....nothing was ever done...I kind of thought that might be part of why I paid for insurance for those years? Perhaps in the future, damage from mice should be covered in the insurance and customers should be compensated. I also didn't like the fact that there are no bins for disposing of trash items. (Actually, there is but you have to pay). I spent 10 years and approximately $36,000 there (on a minimum wage job) and thought that wasn't fair. Also, I drove to that location NUMEROUS, NUMEROUS times only to have absolutely ZERO parking available. I couldn't afford to pay the extra money to have 24 hour access. Like I said, most days in the mornings there was NO parking to be had. And I work until 8:00 - 9:00 pm so couldn't get there after work. The wait in the line is always FAR TOO LONG. When picking up my reserved cargo van yesterday, I was in line for about 45 minutes. Before moving, I have often waited 20-40 minutes just to make a storage payment. I often had to leave there to go to work before I could get my payment processed. (I had no credit card at the time to do my payments on line). I do feel that the storage units are safe. The general area is tidy (with the exception of the rodents, which can be VERY damaging and costly to customers)! The staff are okay, but I think they could DEFINITELY use more help in there! And MORE parking....or a different area for staff parking, as they often occupy all of the customer spots!

Rating:

5.0

Many of the staff went out of their way to help make my experience as seem less as possible. Thank you all.

Rating:

5.0

The service was really good with a nice staff

Rating:

3.0

need more staff and everytime i cakked t would get arizona

Rating:

2.0

I find the pricing for a 10x10 absolutely ridiculous. When asking the staff why the prices are like this they told me that it was head office which was located in texas. They then provided me with the phone number to contact somebody in Texas. When I contacted Texas they told me it was the general manager who made the decision of constantly raising the price when I had actually gotten in touch with the general manager which took about 3 to 4 business days, the general manager said that she was not the one that decided upon this and it was head office. So ultimately each location just gave me the runaround between Rexdale in Ontario and then head office in texas. They are not competitively priced. I will be moving not too long from now out of this unit because I had found a better unit in Vaughan which was an indoor unit, unlike the unit that I have right now with U-Haul. Their prices were much cheaper than yours.

Rating:

5.0

The manager was great she very experienced and helpful the staff was great and helpful one or two team members was bad that there job.Most staff was perfect and pleasant so overall it was a good experience for me I will recommend that location to friends and family.

Rating:

4.0

Parking lot is a little tight to maneuver the 26ft truck

Rating:

5.0

The staff are amazing

Rating:

5.0

My belongings were placed at this facility during the pandemic. My continued respect and loyalty will remain with this location I feel blessed doing business with this company may U-Haul stay in business forever. Amen

Rating:

5.0

They have professional customer service The manager dim she’s nice and active with her work she act like the owner of U-Haul

Rating:

5.0

Online reservation was lost and fortunately it was still available when we went to move in and the Rexdale local team was very helpful.

Rating:

5.0

Very helpful on both ends

Rating:

5.0

Competent and friendly staff. Made the process a breeze.

Rating:

5.0

Unfortunately, the increase in the rental forced me to make alternate arrangements.

Rating:

5.0

Above I would like to extend my heart well thanks to Dean Green. She helped us with all the questions and queries we had. Her kindness and helpfulness is worth 5 million dollars. If all Uhaul employees are like her, your business would triple.

Rating:

4.0

Very good experience

Rating:

5.0

Great staff and very clean and well secured site.

Rating:

4.0

This was my first time renting a storage facility. I therefore have no other experience to compare it to but UHaul was competitive in price and the overall experience was positive.

Rating:

5.0

Since I arrived to Toronto from Ottawa with the U-Haul truck, I called Rexdale location and asked if I could park the truck there overnight as I am moving in the next morning (Monday) into a storage unit as I couldn't get movers during Sunday through U-Haul; they were very accommodating. I arrived and the staff were so friendly, she walked me to the storage and assisted me with the access. Those reviews on Google are so harsh and don't do justice to the staff at this location. THANK YOU!

Rating:

5.0

Deane and staff were fantastic. Courteous professional and prompt. Made check in a great experience!!

Rating:

1.0

I'm happy with you guys. The staff was great. But after being there fur so long i had to leave. My unit was taken over by rats. And i had a lots of damage. Lots of my things got damaged. Not happy at all. I will be let my social media followers know. I took lots of videos and pictures

Rating:

5.0

Had a billing issue and it was taken care of promptly. Friendly staff and clean facility.

Rating:

1.0

I reserved a storage unit which they gave to a another customer. I was offered a bigger unit with no payment for the first month. When I went back to the unit there was a lock for bib payment after I was told I wouldn’t have to pay for the first month. When it was time to move to a smaller unit after the first free month, they didn’t know how to process the payment and another lock was put on my unit for non payment. The lady at the counter proceeded to gossip about her co worker who she claimed gave away my unit and told me to come back on a different day so the manager can fix as she is unable to

Rating:

1.0

For a starter head office told me over the phone when I reserved the unit that it was going to be $1 for the first month since I was renting a moving truck with them which to i already had reserved BUT when I picked up the truck for the 2 days to complete the move went back to get the unit and needles to say I was charged a full amount on the storage $289+tax i was told that the $1 fee only applies to those who are coming from other town I was also charged extra $60 for being 1 hour late returning the truck when I wasn't even past my 48hrs on the rental of the truck also I was charged on my mastercard before I even picked up the truck when I specifically Buy customer service then I could use other methods of payment. SO AT THE END OF ALL THIS I WAS BETTER OF GETTING A MOVING COMPANY TO COMPLETE MY MOVE IT WOULD HAVE COST ME LEES THANE WHAT I PAID IN 2 TIME TRUCK RENTAL AND STORAGE THAT WAS ONLY USED FOR 5 DAYS VERY DISAPPOINTED

Rating:

1.0

I have insects in my boxes and I hoping they did not get into my new House. They need to spray the area to ensure there is no insects or other animals there. Also, the staff are rude and very unfriendly. Will not recommend.

Rating:

4.0

The service at the reception is very slow

Rating:

5.0

great stuff and helpfull

Rating:

5.0

It was neat and clean. There staff is help full

Rating:

5.0

Great Customer Service

Rating:

4.0

excellent service

Rating:

1.0

Made reservations conformed 24 hrs before was told my space is there arrived no space was told this is how u haul works you will think they have a space for you but its all lies i had to go into extra expenses for truck,labour,n over night storage until I got a storage at another storage

Rating:

4.0

I enjoy dealing with actual uhaul store locations. The people who run them out of stores, or motels are very sketchy. I've never had an issue when going into a uhaul.

Rating:

3.0

Door no work, mouse,

Rating:

5.0

My husband and I rented from this location two days in a row. The staff is very professional, helpful and very mannerly. They went above and beyond to help us get a storage that met our needs. Thank you.

Rating:

5.0

I've moved into two other self-storage facilities in GTA recently. U-Haul on Rexdale was the best by far. I'm a female. I could not lift the door on the locker in one facility any more than 2 and 1/2 feet. It was hard getting in and out. I vacated my items without even asking for a refund. The other facility didn't bother to clean out the locker before renting. I ended up spending a day purchasing a small broom, and sweeping the entire locker ... I am not comfortable with the locker without having washed the floor, so I keep a box of sanitary wipes in the locker. The security at U-Haul is excellent because access hours are limited, and there appears to be a number of people always around. It is very very very clean and apparently, the lockers are kept in good repair. Furthermore, the staff are very considerate and friendly. The individual who introduced me to the locker initially, took the time to be very explicit and clear in her instructions. If U-Haul on Rexdale, had a locker large enough, I would definitely be staying despite this location being quite a distance from my home in North York.

Rating:

1.0

I was charged extra fees when I was told they’re wouldn’t be any. The fuel was way below than what the employee said it had.

Rating:

3.0

It would be awesome if there was a way to reserve the loading dock since there is only one at the facility. We had to wait an hour to unload because someone else was already there when we showed up.

Rating:

5.0

Dean, the Manager, is amazing. Very professional, understanding, cool as a cucumber. I saw her de-escalate a situation and she handled it like a pro. U-Haul has a gem of an employee in Dean. Dean - thank you for taking care of my business needs. Shoaib Ahmed

Rating:

1.0

Lots of mice in the unit, you wait forever for service when going into the building because the staff is not trained properly.

Rating:

5.0

Excellent staff, good storage

Rating:

5.0

My only comment is a person blocked direct entrance to the "unloading area". I am a senior citizen and found it difficult to unload my belongings. He didn't move his vehicle to make our job easier. The frustrating part for me is that he was still there after we had unloaded and left.

Rating:

5.0

Very nice teller at the counter and she was very helpful and pleasant.

Rating:

1.0

Bad experience number 1. They cut my lock off without my permission number 2. The uhaul truck ran into my truck and messed it up and lied about it because the driver was driving recklessly and I had to call the police just to get information from the driver

Rating:

2.0

Only one of the 3 staff members working behind the desk knew what they were doing. She had to help the 2 others with everything. 3 people were in line in front of me and I was next it took 25 minutes for me to get to the check out desk and another 20 mins to get the keys to my storage unit. The staff is very slow and is unable multi task. This location is convenient however I would not recommend others this time. I did appreciate the staff member resetting my swipe card when it was not done done properly the first time and bringing out a rodent trap out to me at the storage unit. All other U-Haul locations were able to use the online reservation info however I had to fill out a paper copy at this location.

Rating:

3.0

Would have liked to see a confirmation email that the rental has been completed.

Rating:

5.0

Management and staff were very helpful and friendly. A very special thank you to Mrs. Dean the manager and service associate Kadine,! To the service “truck technicians ( “you know who you are”) A great big thank you for the jokes, laughter, smiles & assistance!

Rating:

5.0

Staff friendly and helpful despite covid restrictions

Rating:

5.0

Staff was a pleasure to assist and manager available to assist when requested. Thanks guys!

Rating:

1.0

The manager of this facility is extremely arrogant and rude - always! She may be efficient but has absolutely no manners or people skills.When problems are brought to her attention she gets temper tantrums.

Rating:

3.0

Rat droppings all over the unit

Rating:

1.0

It took well over an hour to get our trailer. Hooked it up and brake lights didn’t work. Staff slowly tried to fix them and an hour later said they were “tired of this”...all the while not communicating with us. Then offered a trailer at a facility at least a half hour out of our way. We asked for a truck then instead. Were given one another 1/2 hour later reluctantly with very rude staff. Our kids even commented how rude the staff were.

Rating:

1.0

The manager that at Storage facility was soo rude and also she wouldnt show me the locker inside the building or either allowed one of her stuff to show me I haven't seen a manager as rude as her in my life the funny thing is she wasnt only rude to me but also to her own stuff.

Rating:

5.0

I would like to thank all the staff for all cooperation

Rating:

5.0

CV 19 has shut den tje world...UHaul saved me by being open in these times n gave me both a truck and storage facility whn nobody else was open..life saviour! thank you-etobicke staff @ uhaual..:) steve-Lowe-Toronto,Canada

Rating:

1.0

Some of the staff were very helpful and easy to talk to, but the store manager was horrible. Screaming at customers and twisting peoples words, I was there for 2hours trying to get a storage unit and Ive seen enough encounters from the manager with other customers horrible leader to be leading a team

Rating:

5.0

Staff are amazing! Bernice

Rating:

5.0

Mrs Dean and her staff are professional. Friendly and very helpful will most definitely recommend.

Rating:

1.0

Avoid this place at all costs. Unprofessional. Unfriendly. Unhelpful. That about sums it up!

Rating:

4.0

Above asking what they provided at Rexdale. My gratitude runs deep for the manager respectfully and staff at rexdale. Thank yu

Rating:

1.0

The worst customer service ever. I had to chase the manager for days to get an issue resolved. The staff move so slow, put you on hold for hours and breached my privacy.

Rating:

5.0

Good place and good service

Rating:

5.0

Very helpful and accommodating when picking and making sure that the storage unit was clean for us. Very pleasant people to deal with.

Rating:

5.0

Mark went above and beyond! My helper didnt show up. Mark saw me crying and helped load the truck. Totally above and beyond! I couldn't have done it without him. I hope uhaul recognises Mark!!!!

Rating:

3.0

Thank you!!!

Rating:

4.0

Good service thanks

Rating:

5.0

uhaul has always treated me with the utmost respect and for that i have a deep bond to them. p.s.thank you from the bottom of my heart.

Rating:

4.0

I had a storage unit for quite a long time. Over that period, the facility was always clean and well kept. While I did not often have any interaction with staff, when I did, they were quite helpful.

Rating:

1.0

You cancelled my 26 foot truck rental just 2 days before I was to pick it up, forcing me to get an last minute rental. I've emptied my uhaul locker that I've had for 6 years. Will NOT recommend UHAUL!

Rating:

5.0

Friendly and professional in dealing with costumers

Rating:

4.0

No comment

Rating:

5.0

U-haul storage is clean and has room temperature. I do recommend to people who need storage, especially, important items that need to be clean and kept at room temperature. Sam T.

Rating:

2.0

**Abuse to customer parking!* staff uses (customer paid parking only) for own needs. No snow plowing in main lot, access doors were blocked several times, Chaotic and poorly monitored loading zone.

Rating:

5.0

Very helpful and friendly staff.

Rating:

3.0

Uhaul is very disorganized When you need help you have to wait and beg but dont get Uhaul is not authorized to access my account but took money without consent Staff can be rude Not enough space

Rating:

5.0

Great customer service . Had problems with card and they solved the problem right away.

Rating:

5.0

Great customer service and they are very understanding. I recommend to everyone around the world.

Rating:

3.0

used facility several times will be back next year

Rating:

5.0

Very clean and secure. Free from pest. Available dollies to help move your stuff. Worth the price.

Rating:

5.0

The Rexdale U-haul team was efficient, helpful and professional. The female manager showed all of the positive qualities one would expect in a manager of a facility with a diverse range of customers.

Rating:

4.0

No problems.

Rating:

5.0

One of the best staff

Rating:

4.0

customers having difficulty in parking, all spaces used to park own vehicles rest area is made as self storage

Rating:

3.0

Parking is limited especially around the entrance and storage loading area. I always have to wait for a vehicle to leave before getting a parking spot.

Rating:

5.0

All good!!!!

Rating:

1.0

I was charged an extra month after I had moved out on 15th before my auto renewal on 17th. I've told the staff and even rented a uhaul truck! And NO REPLIES. I was with them 3 yrs. UNPROFESSIONAL

Rating:

5.0

Very great and friendly service

Rating:

1.0

Customer Service need serious improvement, it took 45 minutes for us to get our rental cargo van. Very disappointed.

Rating:

1.0

My storage room wasn’t even available... misleading and not up to date information on website! Lucky I showed up in person to set the storage room up before bringing my truck load of stuff with me.

Rating:

5.0

Had a horrible trip but the staff were so pleasant and healpfull it really made the world not seem like such a bad place :)

Rating:

1.0

From the time I picked up the you box to the time I ended the transaction the staff was rude and unaccommodating. I put in a complaint call and it was never call back. Totally disappointed.

Rating:

5.0

Great customer service from staff. They were helpful, knowledgeable and polite. The environment was clean and the storage space was decent.

Rating:

1.0

Staff at this location clearly hate their jobs! Sharmaine looked annoyed when I walked in, took 40 min to check me in, only inside unit available, movers waiting with a full truck, mngr Dawn is a joke

Rating:

5.0

Great place to rent from, superb value for the money. I have rented from all the big guys, Ryder, Budget, Penske, etc and you WILL pay at least double or more in price and wait in line too.

Rating:

4.0

Friendly and very helpful staff who went out of their way to accommodate my needs.

Rating:

1.0

Two of the female staff were very rude, arrogant & extremely unprofessional. They were Shamara Johnson & Shermaine Charles. However, the manager Dean and staff Jeffrey Alas were friendly and helpful.

Rating:

5.0

Everyone is friendly and professional excellent customer service at its best .

Rating:

5.0

thank you

Rating:

5.0

Very friendly staff. The manager is always available for questioning and advise.

Rating:

5.0

The staff was excellent and helped me out when I was in need.

Rating:

4.0

We are satisfied 90%

Rating:

4.0

The staff is always super friendly and “chill” which is nice since it makes moving/dealing with your storage less stressful. Thank you for everything!

Rating:

2.0

The staff were extremely unpleasant and very unwilling to assist customers. I hope i don't have to use your facilities again. I've been using you guys for sone time and this time it wasn't a good.

Rating:

5.0

excellent location, easy access, great price