Customer Reviews for U-Haul Moving & Storage at Rexdale Blvd

7,221 reviews

240 Rexdale Blvd   Toronto, ON M9W1R2
(W Of Kipling)

(416) 740-9963

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(416) 740-9963

240 Rexdale Blvd
Toronto, ON M9W1R2
(W Of Kipling)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The software/website to drop off the trailer after hours, Did not work. Calling in took over an hour. Not impressed with this software. Fortunately the staff at the location where great issues resolved.

Ricardo T. 
Rating:
3.0

The front desk people are not friendly. They seem to ignore the customers. When i went in i was standing in front of the ciunter no one asked to help me someone after me was served first. The return process during the dsy is a disaster . It seems the people in returns have other roles to play. It took me around 30minutes to just return it . Just sat there waiting and waiting. Seriously, the amount of time that I used the van was shorter than the rturn process just think of that. I hope you folks can improve your service competition is everywhere.

Louis R. 
Rating:
5.0

Customer did not leave a comment.

Antonio V. 
Rating:
5.0

Receiving staff was helpful.

Robert L. 
Rating:
1.0

The app didn't work to return. There are 3 locations right by house but I had to drive 20 minutes away to get a trailer

Tim G. 
Rating:
2.0

The reservation location is at 231 Livingstone Ave with Uhaul's confirmation email. But When I arrived there, they told me that I had to go to a new location at 240 Rexdale without any notice. It wasted my time and was far away from my place. It is why I can not return the trailer before your work hour. Also, I try to return online by myself but it did not work even I tried it there for 20 minutes. I hope I can get refound no more charge.

JIAPING L. 
Rating:
5.0

Customer did not leave a comment.

Guyatrie R. 
Rating:
1.0

Get rid of all your online technology things and go back the way it was you guys have made things more complicated and more distractions.

Massimo C. 
Rating:
1.0

Customer did not leave a comment.

George D. 
Rating:
3.0

The A/C wasn't working properly at the truck I was given. It was 27C outside. It was really annoying and frustrating having to drive on that condition.

Ronald A. 
Rating:
2.0

Staff had no idea how to resolve technical issue with online system and did not bother to communicate with long line of customers.

Athanasios B. 
Rating:
5.0

Customer did not leave a comment.

Diana T. 
Rating:
5.0

Customer did not leave a comment.

BERNARD S. 
Rating:
1.0

The vehicle did not start once turned off. I waited 2 hours for roadside assistance. Once returning the vehicle, I asked to speak to someone in regards to the status of the vehicle. I was informed I would have to wait and speak to the manager. The manager left we waiting for 45 minutes and then refused to speak to me as the store was closing. I have never dealt with such terrible service. Overall, I was very disappointed.

Kate M. 
Rating:
5.0

Customer did not leave a comment.

victor A. 
Rating:
2.0

Truck was filthy, uhaul says they guarantee the truck will be available at the time I requested and I had to wait for over an hour.

Sara K. 
Rating:
5.0

The link to return the rental trailer not working, I cannot click the 'continue' button after I snap pictures of it. And it is after hours so no one can help me. I ended up emailing uhaul and send pictures to them proving I returned it on time. Don't know if that is good enough.

EdgardoJr B. 
Rating:
5.0

My only issue was that I returned the truck with almost 1/4 more gas than they gave me and I wasnt credited. But the staff was really nice, Ill just know for next time, no hard feelings.

JAMIE P. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Nelson T. 
Rating:
5.0

Customer did not leave a comment.

Sergio C. 
Rating:
5.0

240 Rexdale was great!

Ian D. 
Rating:
3.0

Pick up and return off vehicle waiting times was simply not acceptable, staff not very welcoming.

Dhanraj S. 
Rating:
5.0

Customer did not leave a comment.

Vaseem A. 
Rating:
4.0

Customer did not leave a comment.

Nigel L. 
Rating:
3.0

Customer did not leave a comment.

Charlotte M. 
Rating:
5.0

Staff were very kind and helpful. Accommodating beyond belief. So easy and smooth. Best service! Thank you guys!

Dylan F. 
Rating:
5.0

We just left the keys in the truck and received a receipt later, was very easy. Was a very busy location that day.

Laura H. 
Rating:
4.0

Long line up and waiting time even I did mobile pickup Still waited for an hour

karan D. 
Rating:
2.0

Renting out vehicles without a full tank of gas is ridiculous. How am i supposed to return the vehicle with exactly 5/8 a tank? This system is unfair and frustrating.

David P. 
Rating:
3.0

My rental location was changed without notice to the other end of the city, so maybe don't do that. The staff at the location was fine they were just doing their jobs but it messed up my plans and added a lot of undue stress. This is the second time I've had a bad experience, I'm not using U-haul again.

Alexandre S. 
Rating:
1.0

The pick up location customer service was the worst I have seen, staff were rude delaying people, the process took forever. The truck wasn't full with gas . And when I booked my truck and chose a close location but they ended up changing the pick up location without notifying me and it was way far from my place.

jawdat L. 
Rating:
5.0

Customer did not leave a comment.

Glenn L. 
Rating:
3.0

Customer did not leave a comment.

Leonardo S. 
Rating:
1.0

Teach the staff meaning of customer service and not ever to think the other person they are dealing with doesn't know anything.

Simranpal S. 
Rating:
3.0

At this location was ok, but the service for the company was a nightmare, I make a reservation Saturday 23 of April, Monday 25 they sent me an e-mail to go to pick up the truck at 2036

Cesar G. 
Rating:
1.0

Extra charges unrated bad experience 👎🏻👎🏻👎🏻👎🏻

Manjot S. 
Rating:
5.0

Would be good to have info on how many litres of gas it takes to fill the tank, and what the mileage is.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

Allan S. 
Rating:
5.0

increase number of staff at this location for fast service .

pardeepsingh H. 
Rating:
4.0

Customer did not leave a comment.

Chris H. 
Rating:
2.0

Please evaluate your fuel policy . Make it as full

Dishant A. 
Rating:
1.0

Customer did not leave a comment.

Chuanfa W. 
Rating:
5.0

No improvement needed your staff was excellent in ever departmen...

DEREK J. 
Rating:
5.0

The staff are extremely polite, helpful and hard working.

Martin R. 
Rating:
1.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

All staff were knowledgeable and efficient. Pleasure at pickup and drop off.

Stephen W. 
Rating:
1.0

do not charge more.

yensi J. 
Rating:
5.0

Keep up the good work. And most of all great friendly and polite staff. I was also especially happy with the price charged for the rental. It's like they understand moving is hard work so therefore they want to make your life easier during the time renting. When the price is not so heavy it makes the load seem so much. Thanks UHAUL. I was very happy with the experience.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
3.0

Customer did not leave a comment.

Tahira A. 
Rating:
5.0

There was a small issue with the km reading when we took the van but the UHaul staff corrected it quickly!

Lisa M. 
Rating:
5.0

Kaydeen was excellent throughout. She helped me from start to finish. I had an issue with the app after hours so I got charged an after hours fee but a quick call corrected that. Very nice and friendly location. Will come back to this location.

Marc M. 
Rating:
5.0

Have the equipment ready for pickup. The reservation had a pickup time but still had to wait

Michael S. 
Rating:
5.0

After having booked a truck over 1 month in advance, having to drive nearly an hour to the opposite side of the city is inexcusable when I had selected a location close to home. I will never be using U-Haul again. This has nothing to do with the individuals at the rental locations, they were professional and quick.

Chris B. 
Rating:
4.0

Customer did not leave a comment.

Craig M. 
Rating:
4.0

Customer did not leave a comment.

Robert T. 
Rating:
3.0

The equipment was good. But I would say the customer service was poor. The lady was rude who did my order. She looked at me like she was not happy with my request. When you work for public you must have the skills to treat the customers right always.

Maria N. 
Rating:
3.0

The van I rented was in poor mechanical condition .The engine runs rough /van vibrate when driving on the highway, was not happy with the van rental.

Dave L. 
Rating:
3.0

I rented 2 dozen furniture pads online for $20. When I picked up truck the pads were $40 for 2 dozen. Please refund my card. Nick Furlano Contract # 20776602

Nicola F. 
Rating:
5.0

Customer did not leave a comment.

Selim Y. 
Rating:
5.0

It's perfect

gurminder K. 
Rating:
5.0

Customer did not leave a comment.

Selim Y. 
Rating:
2.0

Customer did not leave a comment.

Dhaval B. 
Rating:
1.0

Not very good

aldean M. 
Rating:
4.0

Staff were helpful, friendly, prompt, and professional. I would highly recommend this location. I will be returning to use their services.

Sheila R. 
Rating:
5.0

Customer did not leave a comment.

ROBERTC S. 
Rating:
5.0

Only feedback was on the Thursday there seemed To be a only one clerk working with multiple customers waiting in line. But I was 3rd in like and was served in about 15mins

Gabriel M. 
Rating:
4.0

Need more staff on the weekend. Reservations should be ready when customer arrives. Have staff recheck gas levels in vehicle when returned. Inform customers of charges if gas is below 1/4 in tank.

Ross B. 
Rating:
4.0

Make sure the roll up doors work on the trailer. Also, one light was out on the trailer. Staff was very helpful and kind.

Brad W. 
Rating:
5.0

Satisfied. Very Good.

Reymar F. 
Rating:
5.0

Customer did not leave a comment.

Tusharr M. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

They need more staff, the economy is open up back. Your head office needs to hire more staff fir this location. This location is very very busy.

JENNETTA L. 
Rating:
4.0

Customer did not leave a comment.

john S. 
Rating:
1.0

Customer did not leave a comment.

Daniel K. 
Rating:
4.0

Train employees to treat people equally in all ethic backgrounds.and Compassiate courses and being consistent. Example my friend has rented uhaul multiple occasions and she didn't have To be the driver.

Italia R. 
Rating:
1.0

Customer did not leave a comment.

Pat C. 
Rating:
5.0

Everything was to my satisfaction, the staff were very helpful, knowledgeable, and very polite. Overall it was a great experience, and I wouldn't go anywhere else for a rental truck, and will definitely recommend this location to friends and family

Michael C. 
Rating:
3.0

vehicle wasnt ready..had to switch..milage and gas were not correct ..truck was dirty..front windshild inside was filthy

Dale J. 
Rating:
1.0

Horrible experience, people are not very friendly what so ever. I also got charged for cleaning fees for eating 2 full water bottles inside the van and and I used the app to check out and got charged late fee, will try calling the manager Dean when she arrives to see if she can resolve my problem. Not satisfied with Uhaul!!!

JACKSONROBERTO R. 
Rating:
5.0

Customer did not leave a comment.

Graham L. 
Rating:
1.0

The front desk is service slow

Mahad M. 
Rating:
5.0

Customer did not leave a comment.

Ahmad J. 
Rating:
2.0

Customer did not leave a comment.

KONSTANTINOS K. 
Rating:
2.0

Customer did not leave a comment.

Puheng H. 
Rating:
5.0

Gas was at same level as I pickup. Still I was charged 11$ for 10kms of total journey.

Jigarbhai P. 
Rating:
2.0

The associate who helped us was so lost and unorganized. Had to repeat ourselves over and over and over again. Very unclear with direction. The back of the truck was disgusting / filled with puddles of water. Then when we returned the truck… I've never seen something more unorganized in my life. Trucks everywhere with the same lady trying to run it who didn't know left from right. Didn't share any direction on what we were doing when returning and it was just a mess.

Bryan G. 
Rating:
5.0

Keep it up

RaeAnthony T. 
Rating:
2.0

I was told the night before my move that I had to pick up from the Rexdale location instead of Downtown Toronto due to a truck shortage. I had booked this 2 months prior to my move and would have expected more communication instead of the day before. I expressed that the Rexdale location was too far and that I don't have a car - the response of the agent was to just take an Uber? I was called back by another agent afterwards and they offered $50 off the booking (which covered most of the Uber) as well as 50 extra kilometres so that helped - but the agent from Rexdale wasn't helpful.

JULIA J. 
Rating:
5.0

Customer did not leave a comment.

Sheila B. 
Rating:
5.0

Customer did not leave a comment.

Adeyemi F. 
Rating:
5.0

Customer did not leave a comment.

faizal B. 
Rating:
1.0

Customer did not leave a comment.

elhadji S. 
Rating:
5.0

Customer did not leave a comment.

Mandeep A. 
Rating:
4.0

Customer did not leave a comment.

vinayak P. 
Rating:
5.0

Nothing

NADINE T. 
Rating:
5.0

Customer did not leave a comment.

alessandro M. 
Rating:
4.0

Customer did not leave a comment.

Al F. 
Rating:
5.0

Customer did not leave a comment.

Selim Y. 
Rating:
1.0

I'm happy with you guys. The staff was great. But after being there fur so long i had to leave. My unit was taken over by rats. And i had a lots of damage. Lots of my things got damaged. Not happy at all. I will be let my social media followers know. I took lots of videos and pictures

Garth J.  |  Overall Experience 
Rating:
5.0

Had a billing issue and it was taken care of promptly. Friendly staff and clean facility.

Gord C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice H.  |  Overall Experience 
Rating:
1.0

I reserved a storage unit which they gave to a another customer. I was offered a bigger unit with no payment for the first month. When I went back to the unit there was a lock for bib payment after I was told I wouldn’t have to pay for the first month. When it was time to move to a smaller unit after the first free month, they didn’t know how to process the payment and another lock was put on my unit for non payment. The lady at the counter proceeded to gossip about her co worker who she claimed gave away my unit and told me to come back on a different day so the manager can fix as she is unable to

tefhnie f.  |  First Impressions 
Rating:
1.0

For a starter head office told me over the phone when I reserved the unit that it was going to be $1 for the first month since I was renting a moving truck with them which to i already had reserved BUT when I picked up the truck for the 2 days to complete the move went back to get the unit and needles to say I was charged a full amount on the storage $289+tax i was told that the $1 fee only applies to those who are coming from other town I was also charged extra $60 for being 1 hour late returning the truck when I wasn't even past my 48hrs on the rental of the truck also I was charged on my mastercard before I even picked up the truck when I specifically Buy customer service then I could use other methods of payment. SO AT THE END OF ALL THIS I WAS BETTER OF GETTING A MOVING COMPANY TO COMPLETE MY MOVE IT WOULD HAVE COST ME LEES THANE WHAT I PAID IN 2 TIME TRUCK RENTAL AND STORAGE THAT WAS ONLY USED FOR 5 DAYS VERY DISAPPOINTED

THAIR y.  |  Overall Experience 
Rating:
1.0

I have insects in my boxes and I hoping they did not get into my new House. They need to spray the area to ensure there is no insects or other animals there. Also, the staff are rude and very unfriendly. Will not recommend.

farideh and Dee m.  |  Overall Experience 
Rating:
4.0

The service at the reception is very slow

lise h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lev N.  |  Overall Experience 
Rating:
5.0

great stuff and helpfull

AHMED S.  |  First Impressions 
Rating:
5.0

It was neat and clean. There staff is help full

HARMANDEEP S.  |  First Impressions 
Rating:
5.0

Great Customer Service

Peter W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

D Anthony S.  |  Overall Experience 
Rating:
4.0

excellent service

galbert nangue k.  |  Overall Experience 
Rating:
1.0

Made reservations conformed 24 hrs before was told my space is there arrived no space was told this is how u haul works you will think they have a space for you but its all lies i had to go into extra expenses for truck,labour,n over night storage until I got a storage at another storage

kay S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

IANBERNARD S.  |  First Impressions 
Rating:
4.0

I enjoy dealing with actual uhaul store locations. The people who run them out of stores, or motels are very sketchy. I've never had an issue when going into a uhaul.

Roger S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luong H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Suken S.  |  Overall Experience 
Rating:
3.0

Door no work, mouse,

Nalini M.  |  First Impressions 
Rating:
5.0

My husband and I rented from this location two days in a row. The staff is very professional, helpful and very mannerly. They went above and beyond to help us get a storage that met our needs. Thank you.

Racquel H.  |  First Impressions 
Rating:
5.0

I've moved into two other self-storage facilities in GTA recently. U-Haul on Rexdale was the best by far. I'm a female. I could not lift the door on the locker in one facility any more than 2 and 1/2 feet. It was hard getting in and out. I vacated my items without even asking for a refund. The other facility didn't bother to clean out the locker before renting. I ended up spending a day purchasing a small broom, and sweeping the entire locker ... I am not comfortable with the locker without having washed the floor, so I keep a box of sanitary wipes in the locker. The security at U-Haul is excellent because access hours are limited, and there appears to be a number of people always around. It is very very very clean and apparently, the lockers are kept in good repair. Furthermore, the staff are very considerate and friendly. The individual who introduced me to the locker initially, took the time to be very explicit and clear in her instructions. If U-Haul on Rexdale, had a locker large enough, I would definitely be staying despite this location being quite a distance from my home in North York.

Karen P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dale P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devon K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zaid k.  |  Overall Experience 
Rating:
1.0

I was charged extra fees when I was told they’re wouldn’t be any. The fuel was way below than what the employee said it had.

lexi S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRENDA D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nikolay U.  |  First Impressions 
Rating:
3.0

It would be awesome if there was a way to reserve the loading dock since there is only one at the facility. We had to wait an hour to unload because someone else was already there when we showed up.

Martina H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

shashank c.  |  First Impressions 
Rating:
5.0

Dean, the Manager, is amazing. Very professional, understanding, cool as a cucumber. I saw her de-escalate a situation and she handled it like a pro. U-Haul has a gem of an employee in Dean. Dean - thank you for taking care of my business needs. Shoaib Ahmed

Shoaib A.  |  First Impressions 
Rating:
1.0

Lots of mice in the unit, you wait forever for service when going into the building because the staff is not trained properly.

kearl P.  |  Overall Experience 
Rating:
5.0

Excellent staff, good storage

ASHA H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Victoria M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

melanie H.  |  First Impressions 
Rating:
5.0

My only comment is a person blocked direct entrance to the "unloading area". I am a senior citizen and found it difficult to unload my belongings. He didn't move his vehicle to make our job easier. The frustrating part for me is that he was still there after we had unloaded and left.

Robert K.  |  First Impressions 
Rating:
5.0

Very nice teller at the counter and she was very helpful and pleasant.

joseph y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

phillitia p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hailey K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAMONA R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELVIS L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lina F.  |  Overall Experience 
Rating:
1.0

Bad experience number 1. They cut my lock off without my permission number 2. The uhaul truck ran into my truck and messed it up and lied about it because the driver was driving recklessly and I had to call the police just to get information from the driver

Shemerd H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GARY K.  |  Overall Experience 
Rating:
2.0

Only one of the 3 staff members working behind the desk knew what they were doing. She had to help the 2 others with everything. 3 people were in line in front of me and I was next it took 25 minutes for me to get to the check out desk and another 20 mins to get the keys to my storage unit. The staff is very slow and is unable multi task. This location is convenient however I would not recommend others this time. I did appreciate the staff member resetting my swipe card when it was not done done properly the first time and bringing out a rodent trap out to me at the storage unit. All other U-Haul locations were able to use the online reservation info however I had to fill out a paper copy at this location.

Andrea D.  |  First Impressions 
Rating:
3.0

Would have liked to see a confirmation email that the rental has been completed.

Thomas H.  |  Overall Experience 
Rating:
5.0

Management and staff were very helpful and friendly. A very special thank you to Mrs. Dean the manager and service associate Kadine,! To the service “truck technicians ( “you know who you are”) A great big thank you for the jokes, laughter, smiles & assistance!

JULIETTE C.  |  Overall Experience 
Rating:
5.0

Staff friendly and helpful despite covid restrictions

Daniel D.  |  First Impressions 
Rating:
5.0

Staff was a pleasure to assist and manager available to assist when requested. Thanks guys!

Marlon W.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

GUISEPPE JR G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OMOYENI A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christa H.  |  Overall Experience 
Rating:
1.0

The manager of this facility is extremely arrogant and rude - always! She may be efficient but has absolutely no manners or people skills.When problems are brought to her attention she gets temper tantrums.

Tara R.  |  Overall Experience 
Rating:
3.0

Rat droppings all over the unit

Mellissa S.  |  Overall Experience 
Rating:
1.0

It took well over an hour to get our trailer. Hooked it up and brake lights didn’t work. Staff slowly tried to fix them and an hour later said they were “tired of this”...all the while not communicating with us. Then offered a trailer at a facility at least a half hour out of our way. We asked for a truck then instead. Were given one another 1/2 hour later reluctantly with very rude staff. Our kids even commented how rude the staff were.

Jane P.  |  First Impressions 
Rating:
1.0

The manager that at Storage facility was soo rude and also she wouldnt show me the locker inside the building or either allowed one of her stuff to show me I haven't seen a manager as rude as her in my life the funny thing is she wasnt only rude to me but also to her own stuff.

Najibulah M.  |  First Impressions 
Rating:
5.0

I would like to thank all the staff for all cooperation

ABDULRASHID A.  |  Overall Experience 
Rating:
5.0

CV 19 has shut den tje world...UHaul saved me by being open in these times n gave me both a truck and storage facility whn nobody else was open..life saviour! thank you-etobicke staff @ uhaual..:) steve-Lowe-Toronto,Canada

stephen L.  |  First Impressions 
Rating:
1.0

Some of the staff were very helpful and easy to talk to, but the store manager was horrible. Screaming at customers and twisting peoples words, I was there for 2hours trying to get a storage unit and Ive seen enough encounters from the manager with other customers horrible leader to be leading a team

Bryan C.  |  First Impressions 
Rating:
5.0

Staff are amazing! Bernice

Bernice P.  |  First Impressions 
Rating:
5.0

Mrs Dean and her staff are professional. Friendly and very helpful will most definitely recommend.

darcell w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mi-ji c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BORNIFACE S.  |  Overall Experience 
Rating:
1.0

Avoid this place at all costs. Unprofessional. Unfriendly. Unhelpful. That about sums it up!

KATIA C.  |  Overall Experience 
Rating:
4.0

Above asking what they provided at Rexdale. My gratitude runs deep for the manager respectfully and staff at rexdale. Thank yu

George D.  |  Overall Experience 
Rating:
1.0

The worst customer service ever. I had to chase the manager for days to get an issue resolved. The staff move so slow, put you on hold for hours and breached my privacy.

Tarek Y.  |  Overall Experience 
Rating:
5.0

Good place and good service

JAVIER RICAURTE A.  |  First Impressions 
Rating:
5.0

Very helpful and accommodating when picking and making sure that the storage unit was clean for us. Very pleasant people to deal with.

GORDON M.  |  First Impressions 
Rating:
5.0

Mark went above and beyond! My helper didnt show up. Mark saw me crying and helped load the truck. Totally above and beyond! I couldn't have done it without him. I hope uhaul recognises Mark!!!!

Deborah R.  |  Overall Experience 
Rating:
3.0

Thank you!!!

Ruben B.  |  Overall Experience 
Rating:
4.0

Good service thanks

Judith G.  |  First Impressions 
Rating:
5.0

uhaul has always treated me with the utmost respect and for that i have a deep bond to them. p.s.thank you from the bottom of my heart.

RENE M.  |  Overall Experience 
Rating:
4.0

I had a storage unit for quite a long time. Over that period, the facility was always clean and well kept. While I did not often have any interaction with staff, when I did, they were quite helpful.

LOIS S.  |  Overall Experience 
Rating:
1.0

You cancelled my 26 foot truck rental just 2 days before I was to pick it up, forcing me to get an last minute rental. I've emptied my uhaul locker that I've had for 6 years. Will NOT recommend UHAUL!

RYAN V.  |  Overall Experience 
Rating:
5.0

Friendly and professional in dealing with costumers

Lucila C.  |  First Impressions 
Rating:
4.0

No comment

Joaquin C.  |  Overall Experience 
Rating:
5.0

U-haul storage is clean and has room temperature. I do recommend to people who need storage, especially, important items that need to be clean and kept at room temperature. Sam T.

SAMUEL T.  |  Overall Experience 
Rating:
2.0

**Abuse to customer parking!* staff uses (customer paid parking only) for own needs. No snow plowing in main lot, access doors were blocked several times, Chaotic and poorly monitored loading zone.

Renee K.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff.

megan p.  |  Overall Experience 
Rating:
3.0

Uhaul is very disorganized When you need help you have to wait and beg but dont get Uhaul is not authorized to access my account but took money without consent Staff can be rude Not enough space

Scharla W.  |  Overall Experience 
Rating:
5.0

Great customer service . Had problems with card and they solved the problem right away.

Reinier F.  |  Overall Experience 
Rating:
5.0

Great customer service and they are very understanding. I recommend to everyone around the world.

Eseosa O.  |  Overall Experience 
Rating:
3.0

used facility several times will be back next year

JIM M.  |  Overall Experience 
Rating:
5.0

Very clean and secure. Free from pest. Available dollies to help move your stuff. Worth the price.

erickson e.  |  Overall Experience 
Rating:
5.0

The Rexdale U-haul team was efficient, helpful and professional. The female manager showed all of the positive qualities one would expect in a manager of a facility with a diverse range of customers.

Diana A.  |  Overall Experience 
Rating:
4.0

No problems.

george b.  |  Reservation 
Rating:
5.0

One of the best staff

augustine w.  |  Overall Experience 
Rating:
4.0

customers having difficulty in parking, all spaces used to park own vehicles rest area is made as self storage

Aji mathew j.  |  Overall Experience 
Rating:
3.0

Parking is limited especially around the entrance and storage loading area. I always have to wait for a vehicle to leave before getting a parking spot.

Jessica A.  |  Reservation 
Rating:
5.0

All good!!!!

jose e.  |  Overall Experience 
Rating:
1.0

I was charged an extra month after I had moved out on 15th before my auto renewal on 17th. I've told the staff and even rented a uhaul truck! And NO REPLIES. I was with them 3 yrs. UNPROFESSIONAL

JOANA B.  |  Overall Experience 
Rating:
5.0

Very great and friendly service

sasha r.  |  Reservation 
Rating:
1.0

Customer Service need serious improvement, it took 45 minutes for us to get our rental cargo van. Very disappointed.

Jaspreet B.  |  Reservation 
Rating:
1.0

My storage room wasn’t even available... misleading and not up to date information on website! Lucky I showed up in person to set the storage room up before bringing my truck load of stuff with me.

Mary grace B.  |  Reservation 
Rating:
5.0

Had a horrible trip but the staff were so pleasant and healpfull it really made the world not seem like such a bad place :)

Douglas M.  |  Overall Experience 
Rating:
1.0

From the time I picked up the you box to the time I ended the transaction the staff was rude and unaccommodating. I put in a complaint call and it was never call back. Totally disappointed.

Dana B.  |  Overall Experience 
Rating:
5.0

Great customer service from staff. They were helpful, knowledgeable and polite. The environment was clean and the storage space was decent.

angella r.  |  Overall Experience 
Rating:
1.0

Staff at this location clearly hate their jobs! Sharmaine looked annoyed when I walked in, took 40 min to check me in, only inside unit available, movers waiting with a full truck, mngr Dawn is a joke

christina p.  |  Overall Experience 
Rating:
5.0

Great place to rent from, superb value for the money. I have rented from all the big guys, Ryder, Budget, Penske, etc and you WILL pay at least double or more in price and wait in line too.

leslie m.  |  Overall Experience 
Rating:
4.0

Friendly and very helpful staff who went out of their way to accommodate my needs.

Conlief L.  |  Overall Experience 
Rating:
1.0

Two of the female staff were very rude, arrogant & extremely unprofessional. They were Shamara Johnson & Shermaine Charles. However, the manager Dean and staff Jeffrey Alas were friendly and helpful.

MOHAMMAD Y J.  |  Overall Experience 
Rating:
5.0

Everyone is friendly and professional excellent customer service at its best .

CARTIER S.  |  Overall Experience 
Rating:
5.0

thank you

Pierre V.  |  Overall Experience 
Rating:
5.0

Very friendly staff. The manager is always available for questioning and advise.

sally k.  |  Overall Experience 
Rating:
5.0

The staff was excellent and helped me out when I was in need.

venatia b.  |  Overall Experience 
Rating:
4.0

We are satisfied 90%

LUIS G.  |  Overall Experience 
Rating:
4.0

The staff is always super friendly and “chill” which is nice since it makes moving/dealing with your storage less stressful. Thank you for everything!

CHANELLE G.  |  Overall Experience 
Rating:
2.0

The staff were extremely unpleasant and very unwilling to assist customers. I hope i don't have to use your facilities again. I've been using you guys for sone time and this time it wasn't a good.

GENA R.  |  Overall Experience 
Rating:
5.0

excellent location, easy access, great price

IVICA S.  |  Overall Experience 
Rating:
4.0

H

David O.  |  Overall Experience 
No reviews have been submitted for this location.

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