Customer Reviews for U-Haul Moving & Storage at Reynolds Rd

4,321 reviews

2701 N Reynolds Rd   Toledo, OH 43615
(S Of Central Ave)

(419) 536-9253

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(419) 536-9253

2701 N Reynolds Rd
Toledo, OH 43615
(S Of Central Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

The associates that helped me that morning were very friendly and helpful. I wish I could remember their names. But thank you for the overall great experience with you guys.

Topie L. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA J. 
Rating:
5.0

Customer did not leave a comment.

Jonah M. 
Rating:
4.0

I asked how tall the truck was and he had no clue. Like no one has ever asked. OK, he didn't know, but made no effort to find out. Other than that, he was very friendly and professional.

TODD M. 
Rating:
5.0

The person that helped me both when I picked up and returned the vehicle (same guy) was very helpful and nice. Thanks for the great experience.

Jeffrey H. 
Rating:
5.0

Nothing, everything was effortless.

Kimberly H. 
Rating:
5.0

Check in was great. Staff was helpful, friendly and professional. Great job!

Chad E. 
Rating:
3.0

I was told I would receive refund discount if I returned trailer a day early. Check out friendly. Return staff would rather not have been working.

RandallJ G. 
Rating:
5.0

Customer did not leave a comment.

DanielB J. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

Great service

Sam G. 
Rating:
4.0

Customer did not leave a comment.

COLIN C. 
Rating:
4.0

Clean the vehicle.

Alex W. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Make the phone online return much easier to use. I tried to use it and couldn't, so I just parked where I could and returned the key in the drop-box, which took forever to find.

channel J. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie F. 
Rating:
2.0

I went to pick up my trailer and the one I reserved was not there. It didn't seem like they were quick to try and figure out a solution or even cared about this issue but more so okay with me not getting what I ordered. The equipment worked fine but the customer service was lacking.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Joe I. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Wallace D. 
Rating:
5.0

Customer did not leave a comment.

Erik G. 
Rating:
3.0

I booked this a month ago. I scheduled to get the truck at 3:00PM at the location that was 4 minutes from my house. Then comes the day of packing and moving, I get a call about 5 hours before it's supposed to get picked up…they stated they messed up our reservation and no longer have the truck. We had to wait until 6:30PM and drive to a location that was three times further away. It annoying when you book something so far ahead of time and plan around times and dates and schedules.

Geoffrey R. 
Rating:
5.0

Customer did not leave a comment.

Brett S. 
Rating:
5.0

Awesome service;)

Jon D. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Never said this before ABSOLUTELY NOTHING!! They are clearly understaffed but manager is powerhouse at multi-tasking!!! Great customer service, courteous staff!

Yolanda B. 
Rating:
5.0

They are very kind to people and are will to help quickly. They do a great job!

Jim S. 
Rating:
5.0

Everything was AWSOME the only thing that I didn't care for is that if you open at 7:00am than open at that time not 7:04am......good thing the other gentleman that I was waiting for had a very good personality. Over all everything else was AWSOME. Thank you

Diane J. 
Rating:
5.0

Excellent experience

Jennifer Z. 
Rating:
5.0

Customer service was superb. (As always.)

Martin R. 
Rating:
5.0

Mickayla was a tremendous help and a pleasure to work with. She was very understanding that I had to use two forms of payment because I was not aware of the additional fees for using a certain type of card, and helped make sure my transaction was smooth, even with the equipment failing mid-transaction. The only thing that I would say needs improvement is the various additional charges for different forms of payment would be nice to know upfront, instead of assuming the customer will know or have 3x the amount of their rental fee on them at the time of check out.

LaTisha B. 
Rating:
5.0

Customer did not leave a comment.

Catherine W. 
Rating:
3.0

Customer did not leave a comment.

Wade G. 
Rating:
5.0

Customer did not leave a comment.

NICK L. 
Rating:
5.0

Customer did not leave a comment.

Wasfi A. 
Rating:
5.0

Nice people

Joyce M. 
Rating:
5.0

Customer did not leave a comment.

Prem Anand V. 
Rating:
5.0

Customer did not leave a comment.

joanne C. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO G. 
Rating:
5.0

Very friendly staff and that's all I have to say about that

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Johna M. 
Rating:
2.0

My review would have been a good one had not it been for my encounter with the woman who was working at counter. She was training an employee when we arrived and upon completing our rental, she told us where our truck and trailer were on the lot. She came outside to hook the truck to the trailer, and I asked if we could do a walk around because I noticed scratches on the truck. She replied you have a phone take pictures. Her response and demeanor left me irritated. I told her I didn't want to be held responsible for something I didn't do. Her response was I don't need your attitude. This is a woman I do not know and had never met labeling me/ stereotyping me with a attitude. I can only assume this is because I am a black woman. I did not have an attitude I was however irritated by her earlier comment and there is a difference. If this employee is going to continue to stereotype or place labels on customers, she should make sure they fit. This was customer service at its poorest. No matter what she felt about me I am a customer, and she should have kept her opinion to herself.

GINA B. 
Rating:
5.0

Issue with the invoicing - The extra charges were not warranted.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Madison W. 
Rating:
2.0

Firstly the staff was cool and helpful! I only had trouble with my storage unit itself! It was leaking inside and should not have been! The staff was very helpful whenever it came to trying to help me with this situation but in all my clothes were ruined along with lots of my children’s clothes, shoes, and toys along with a few other household items and jackets, coats, hoodies ruined. So get insurance and be safe than sorry.

Phyllis B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allie M.  |  Overall Experience 
Rating:
4.0

Do not rent our trucks that have previously been in an accident and not repaired! The front bumper was busted up and the steering was loose and yet they felt it's ok to rent out the truck.

Mary A. 
Rating:
2.0

Staff confirmed my order, my truck, my timing, and my contract. They handed me the keys and I left. 30 minutes later they are calling and demanding that I bring the truck back because I “have the wrong one” - meanwhile, I am 7 minutes from my pickup destination. She was very rude on the phone with me and made it seem like the overbooking of the truck was my problem. She even told me there was a fee if it wasn't back. After confirming I would have the truck back by 7pm that evening, she let me have it. I called a representative of uHaul to explain the situation and she said that I was first on the reservation for the the truck I was in, so there should have never been that phone call. I was on hold for a total of 2 hours, waiting for representatives over the course of this booking and scheduling; so to have this happen on top of everything else. I am disappointed to say the least. Especially with how the location handled it.

ETHAN J. 
Rating:
5.0

I have used UHaul a few times the past year. The Reynolds Drive location is by far, the best. Staff was slammed when I came to pick up trailer, but they were courteous, helpful, cheerful & efficient. Checkout was painless. And when we returned trailer, again, real quick, efficient and courteous. I have one more move in the future & will definitely use this location again.

Philip V. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Nothing

Karl S. 
Rating:
5.0

Customer did not leave a comment.

Kendall V. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND D. H. 
Rating:
3.0

Customer did not leave a comment.

Jean F. 
Rating:
5.0

Service truck the check engine light was on

john S. 
Rating:
5.0

Customer did not leave a comment.

Jessica R. 
Rating:
3.0

Was given the wrong size truck compared to what I ordered and the A/C quit working after 30 minutes

Mark D. 
Rating:
5.0

Customer did not leave a comment.

JEFF S. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Na

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

LASHONDA S. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
3.0

I would've given an above average but the female employee had the wrong time listed for our pickup and was rather rude and curt when we asked questions. Actually responded ‘that wasn't so hard, was it?' when we were attempting to assign a return time.

Jean M. 
Rating:
3.0

Customer did not leave a comment.

Raied H. 
Rating:
1.0

I wish it told me on the website that I would not be able to return it to any uhaul. I just thought all uhauls were connected and could be dropped off at any location.

Devin L. 
Rating:
1.0

Truck had check engine light as well as a unaligned steering wheel. Was also told I would need to fill the truck to 1/8 a tank same as when I got it. Was then charged $27 when returned.

Nolan W. 
Rating:
4.0

Was a little confusing with the after hours drop off and having to take pictures of every part of the vehicle before i left.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Lindsay V. 
Rating:
5.0

THE TWO MEMBERS ON STAFF ON THAT DAY WERE AMAZING HOWEVER, THEY NEED AT LEAST A THIRD PERSON. I FELT SO BAD WHEN THEY HAD TO RUSH. THEY DID A WONDERFUL JOB EVEN WITH THE PRESSURE!

ERICA T. 
Rating:
5.0

The 2 Uhaul associates that helped me and my wife were amazing. They took the time to show us exactly how the tow dolly worked and answered all of our questions.

David B. 
Rating:
5.0

Customer did not leave a comment.

Govin B. 
Rating:
5.0

Jessica Anderson was very helpful. She answered all of our questions and made it easy to understand.

Sierra B. 
Rating:
5.0

Very nice people. They made the drop off quick and easy. No complaints

TYLER S. 
Rating:
5.0

Always have good service at this location.

William E. 
Rating:
5.0

The drop off system is not user friendly. It was time consuming setting up the profile, enabling location services, waiting for the site to load, uploading photos, etc. It would've been ideal to just have someone there at drop off as it wasn't that late in the day.

Julie C. 
Rating:
5.0

Customer did not leave a comment.

Okhui O. 
Rating:
4.0

Customer did not leave a comment.

Taehong L. 
Rating:
5.0

Our reservation was made for a different location. When we arrived there to pick up the trailer, we were told no trailers were available and we would have to go to this one. While everything about this location was excellent, it was significantly further and an inconvenience to have to change at the last minute.

Kevin W. 
Rating:
5.0

Easy pickup and quick in and out on return.

Ed M. 
Rating:
5.0

Things were good there

Gary G. 
Rating:
5.0

Customer did not leave a comment.

PRINCE B. 
Rating:
5.0

I rent multiple vehicles at once here weekly. They always communicate any issues beforehand and if anything comes up they work with me and make it right. I appreciate you all.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Jon R. 
Rating:
5.0

Customer did not leave a comment.

JULIE T. 
Rating:
2.0

Was disappointed Not being able to rent the 5/8 open trailer for 4 hours as I used to, they informed me the 4 hour rates are not available anymore-instead they charged me for a whole day.

Suleiman B. 
Rating:
2.0

The employees were rude and impatient with me. When there was an issue with my order, they did not offer suggestions or try to help but rather told me repeatedly that there was a problem and my order had been cancelled. However, once the problem was resolved, the pickup process was quick and the equipment worked well.

Matthew P. 
Rating:
4.0

Customer did not leave a comment.

john N. 
Rating:
5.0

Customer did not leave a comment.

Toledo Area P. 
Rating:
4.0

Keep all of the customers info in the computer. So when the rent again all of their info is already there.

James S. 
Rating:
5.0

Have more mc trailers available on weekends! Usually booked ahead.

Lawrenceedward H. 
Rating:
4.0

Only improvement would be having 2 lanes open. Person in front of me was having issues which lengthened wait time

Alan D. 
Rating:
5.0

Rented for a couple different days this week and Samantha was very friendly and helpful. Would recommend this location.

Brian C. 
Rating:
3.0

Customer did not leave a comment.

Leon S. 
Rating:
4.0

Customer did not leave a comment.

Yolanda W. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
4.0

Customer did not leave a comment.

Maryalice C. 
Rating:
4.0

Customer did not leave a comment.

dajah j.  |  Overall Experience 
Rating:
5.0

I received an excellent service from a local U-Haul store. The employees were very nice and helpful. I was surprised when I received 1 month free storage as I was moving my stuff. Overall, I received an outstanding service and I will recommend U-Haul to my friend and family.

Henok D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawasha W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keianna W.  |  First Impressions 
Rating:
4.0

Costumer service was very nice and they helped me even with a few complications. It is a very tedious process but it is worth it especially for safety and security reasons. I would highly recommend though… they looked out for me because I needed to get in after hours!

dajah j.  |  First Impressions 
Rating:
4.0

I was Over charged the manager had to fix it and still haven’t received the payment then when I moved out 9/30/21 I let them know I was moving out of the storage unit when I purchased the truck and on 10/3/21 received email about a payment. I called about the storage payment when I received email and the MANAGER same one who claimed to have returned my over payment for truck rental was RUDE. NO CUSTOMER SERVICE TRAINING AT ALL most of store team just unprofessional My move out date is NOT THE 3 I moved out September 30 return truck Friday

thessa c.  |  Overall Experience 
Rating:
2.0

Went to unload the truck two male employees were there had locked gate and won’t let me in to unload 5 appliances and had to extend the truck rental it only would of taken 15 minutes so disappointed with there actions

thessa c.  |  First Impressions 
Rating:
5.0

Everything was good

Phillip S.  |  Overall Experience 
Rating:
5.0

Ms Jessica was very knowledgeable or her job duties and the staff members was very nice & friendly.

vincent p.  |  Overall Experience 
Rating:
2.0

Communication suck, my lock was never fixed and I was only using the storage for two months and had mice feces in all my things . Had to throw away white curtains.

Tyshay M.  |  Overall Experience 
Rating:
1.0

Hello, my name is Yang Liu. I wanted to speak to your customer service. There was severe water/rain leakage during the months I rent the U-Haul storage. All my stuff were damaged, incurring huge loss to my family. I rent 3 U-Haul trucks, traveling thousands miles to move my belongings just to find out they were all damaged by awful rain water. The condition has been confirmed by the insurance company. I need your customer service support to refund my truck and storage rent. my email address is ericliutexas@gmail.com. Badly need your customer support.

Yang L.  |  Overall Experience 
Rating:
5.0

The lady I spoke with was very helpful.

Delana R.  |  First Impressions 
Rating:
1.0

Did not have the uboxes ready or in the system after confirming a few days ago. switched them at the last minute and made the movers wait there over an hour for them. did not put in the safety pads.

mary B.  |  Overall Experience 
Rating:
5.0

Friendly, accommodating, and prompt service helped make a stressful move much easier!

Scott C.  |  Overall Experience 
Rating:
5.0

A+ experience

joanne m.  |  Reservation 
Rating:
1.0

I called to make reservations for a truck and they told me that they were out of trucks so I called the 1-800 number and they told me sure they have trucks

Janet K W.  |  Overall Experience 
Rating:
3.0

We were told by UHaul Cust Svc to pick up at 5Pm. The staff unaware of the appt and unenthusiastic about helping us. 2 hrs later we left with the box. Poor comm between Uhaul Cust Svc and loc ofc.

phil k.  |  Overall Experience 
No reviews have been submitted for this location.

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