Customer did not leave a comment.Arthur Y.
Customer Reviews for U-Haul Moving & Storage at Rio Rancho
Rio Rancho, NM 87124
(N of Sara)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ANGELA M. | First Impressions
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.Jose M.
Customer did not leave a comment.Marilyn R.
Customer did not leave a comment.Vincent T.
Customer did not leave a comment.ENRIQUE V.
Customer did not leave a comment.Darren C.
Customer did not leave a comment.DAVID R.
Lower the cost of rental. I rented a 20 foot van last year for $613. I rented the same size this year and it was 1170 dollars almost double in less than a yearTHOMAS C.
nothing all goodGenaro L.
Customer did not leave a comment.Tiffany F.
Customer did not leave a comment.WAYNE B.
Thank you for supporting our BSA Scouts Troop 417OSCAR S. | First Impressions
Customer did not leave a comment.DENISE H.
Great experienceFRY S. | First Impressions
Customer did not leave a comment.Michele D.
I always get good serviceGonzalo C.
Customer did not leave a comment.LANA SMITH P.
Manager and employees were very helpful.i was in and out in 5 minutes both times when I picked up the trailer I rented and returned it.RYAN H.
misleading 5x10x12 where 12 foot is the height. whocan stack to 12 foot? also had a mouse trap device in the unit which was grosslinda v. | Overall Experience
The service was horrendous. The man helping me didn't want to take my driver's license because it said "drivers authorization card", and he couldn't understand that it meant I was authorized to drive...?! And was not, in fact, and ID card. So, he had to call somebody to ask them. Then, my debit card was ran for $11+ dollars for moving boxes... But, for some reason he insisted that it was not showing on his end, and after calling somebody again, and checking online, he said it's going to be returned...?! So, I never did get my boxes.. and he didn't even ask me if I needed them, after all! And it's still pending with my bank. Nobody was very polite to begin with... But, even after the ridiculous service, he never apologized, just said "Thanks for your patience." It was a very awkward and frustrating experience.Jessica T.
Debbie and Chelsee were the best customer service we have ever had. So kind and helpful in every way. Hang onto these 2 incredible ladies.They both are smart and hard working. 💪Made it so easy for us! Thank you!!kimberly c. | First Impressions
Not a thing. Employees were very knowledgeable and friendly. Service was excellent.Robert L.
Customer did not leave a comment.BRUCE N.
The staff was outstanding at this location. Very knowledgeable and helpful.Anthony B.
Customer did not leave a comment.Karin M.
Customer did not leave a comment.RODGER P.
Customer did not leave a comment.Joseph M.
More informationCOLLEEN M.
Customer did not leave a comment.JOSEPH M.
This is the best Uhaul location. Customer service is always excellent.JILL G.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.DANETTE H.
Customer did not leave a comment.RICHARD K.
Customer did not leave a comment.Loletta E.
Customer did not leave a comment.Michael B.
Great staffRUBEN C.
Very sweet young lady took in the return and it was speedy and efficient.Robyn H.
Customer did not leave a comment.Martin G.
Customer did not leave a comment.Joanna J.
Customer did not leave a comment.Vipawan L.
Great customer service.RALPH S.
Should buy panel trucks like Amazon or UPS has. Hard to load/unload cargo vans as you have to bend over constantly to keep from hitting your headDONALD N.
Customer did not leave a comment.Dena B.
Customer did not leave a comment.Guy J.
Customer did not leave a comment.Ryan L.
Customer did not leave a comment.Jonathan W.
Great service and quick response. I was checked in less than 5 minutes and was sent on my way. The check in system is great with the hand held devices. Assistant was very quick, helpful, professional, and performed a great job for the company. Thank you.Joseph D.
Customer did not leave a comment.Robert E.
Customer did not leave a comment.JAMES D.
Customer did not leave a comment.GRACE S.
Everything went very well. The young lady who was there was very professional and pleasant.allan B.
Customer did not leave a comment.Zabrina J.
Customer did not leave a comment.Patrick R.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.Paul O.
Customer did not leave a comment.RONALD U.
They are always friendly.... We will always come back to this location.Charles A.
Customer did not leave a comment.Noah C.
Customer did not leave a comment.Stan M.
The gentleman that checked us out when we returned the uhaul was extremely nice and got us taken care of without a long waitMarci H.
The person I worked with at the Rio Rancho store was Debbie. She was professional, efficient, knowledgeable and friendly. Thank you, U-Haul, for employing people like Debbie, and that you, Debbie!PHILIP R.
Friendly stuff, fast service. In and out. Definitely recommend and rent again here.Arnoldo F.
Unfortunately my move became a very stressful when the â€œcheck engineâ€ light came in a few miles down the road. The entire time I was moving I was concerned that the engine was out of oil or was going to start to overheat! I knew this was the only truck available in all of Albuquerque this weekend and so I continued the packing and unloading but I put off driving the truck to the other side of town to pick up a dining set and now I will need to rent another truck another day.Adam A.
Great experience. Will rent from you again. Thanks!Scott K.
Customer did not leave a comment.FRANCES T T.
Don't do anything different, staff was very courteous and knowledgeable.Eric S.
Customer did not leave a comment.TODD B.
Customer did not leave a comment.brandon b. | First Impressions
Customer did not leave a comment.James L.
Customer did not leave a comment.Brandon B.
The service there is of the utmost quality!!! It's fast, effective, done in a very respectful way. I will definitely be back.Celine W.
Nothing. No improvements needed at all. The team member, Racer was extremely professional, patient with me and he definitely can be rhe perfect mentor and role model to others in the business. I will definitely use this location again in the future if ever necessary. Great Job Racer and U-haul!!ðŸ˜ŠðŸ˜ŠðŸŒŸðŸŒŸðŸŒžðŸŒžðŸ‘ðŸ‘EMMA G.
Customer did not leave a comment.Donald H.
Customer did not leave a comment.Patricia N.
I reserved a 20' truck which said it was available on your website (after calling to inquire if there was a 26' truck available) and the associate told me the inventory online is what is available for renting but then someone called me after I reserved to let me know that a 20' truck was not available and so that I'd be getting a 17' truck. Overall through, all the agents were extremely friendly and professional and I had a good experience working with all of them!ANTONETTE P.
Awesome staff. Very knowledgeable and extremely helpful. Equipment in perfect shape.Scott F.
Customer service was great! Friendly staff!!Travis S. | Overall Experience
Customer did not leave a comment.Jerilyn P.
Customer did not leave a comment.YANIDA G. | First Impressions
Please explain charges better. Van says on the side $19.97/day and my total charge for about 5 hrs. was $43.00SUSAN Z.
Customer did not leave a comment.Nicole L.
First thing is if a customer needs to extend a rental and they quick it online and it says that another family is waiting for the rental and they need to call the location they should still have the option to extend it or do something about it instead of having to call in. Second thing is they should have more people to answer the phone at the location or the 1-800 call center. I waited on hold over 30 minute 2 times that I tried calling to inform the store that I needed the rental longer. Third thing is the location to train their employees better to fully explain all the rules of the rental when you pick it up. I slowly learned the rules through different people because not one person gave me all the information. Even though these are criticisms and things didn't flow smoothly. I do have to admit that when I explained everything to Starcraft when I return my rental they did a great job on understanding and making it right.Andrew A.
Great customer serviceFRANK G.
Customer did not leave a comment.Greg H.
Customer did not leave a comment.GREGORY E.
Customer did not leave a comment.Christine L.
Customer did not leave a comment.Robert H. | First Impressions
Everything was professional and quick service in and out. Just breeze.JAMES S.
Excellent service.MARY H.
Awesome customer service!! Very friendly people and so helpful, highly recommend and will use again just because of the staff, thankschristine G.
Customer did not leave a comment.Rich R. | Overall Experience
Customer did not leave a comment.Timothy H. | First Impressions
Our rental pickup location was changed from what we choseWilliam L.
Customer did not leave a comment.Joel S.
Customer did not leave a comment.David S.
Very efficient, knew what I needed, and had me on my way quick. Thank youKIRK H.
Customer did not leave a comment.Dolores J.
Could not ask for anything better.John M. | Overall Experience
Customer did not leave a comment.Larry M.
Customer did not leave a comment.MICHAEL P W.
Well the ladies in the morning were chipper and pleasant and this guy was so quick and smiled the whole time people you rockMary M.
Hidden fees, trick (gimmick) fuel policy.. I wouldn't rent from here.. I live 8.6 miles from this location.. I made maybe 6 round-trip travels.. thats 81 miles? they charged me for approx 81 miles round-trip.. so double what my mileage should have been... Sure.. gimmick.. next time I'll go to a competitor.. From my overall experience here in Albuquerque, it certainly fits the image of trashy Albuquerque and I would have expected no less.. Thanks.Jeffrey W.
Customer did not leave a comment.CONRAD M.
Customer did not leave a comment.GAYLE K.
Customer did not leave a comment.KIT F.
Customer did not leave a comment.Henry M.
fix the reservation system, if I reserve a truck ahead of time I expect to be able to pick up the truck at that location on reversion day. it was especially difficult as I was the only one moving so I had to load and unload the car transport to get to the location 40mi away whereas the location I reserved it at I could have walked to and been able to load the truck and go back and get the auto transport and load the vehicleRichard R.
Everyone was nice and very helpful.Samuel N.
Customer did not leave a comment.Irving B.
I called to try to clear up a mistake. Instead I was lied to and attacked. Received a call from the actual manager who just made excuses for this employee, sugar coated everything, and never actually addressed the problem or was an adult and admitted that her employee was VERY WEONG. Place is a bunch of convicts or thugs all working together, covering for each other and killing the Uhaul name. I WILL NEVER BE BACK TO THIS LOCATION, AND WILL THINK LOOOONG AND HARD BEFORE ever renting or using Uhaul again. Don't appreciate doing business with people who lie and steal from me!!!!Marcy K.
Customer did not leave a comment.Joseph P. | Overall Experience
Customer did not leave a comment.andrea y. | Overall Experience
Excellent security - plus Clean - plus limited access - plus Turned unit in with the major amount of month left - no refund - super major minus when I had rented for over a year. Takes overall rating way down and I will relate that to anyone needing storage - could have been excellent.Ellis W. | Overall Experience
Customer did not leave a comment.Joseph P. | First Impressions
Customer did not leave a comment.DONALD T. | Overall Experience
All I gotta say is the staff has gone above and beyond to help me although I couldn't pay for my storage they still went above and BEYOND they were kind enough to ask the people who bought my storage when it got auctioned if they could return my baby pictures and important papers and they did. THANK YOU YOU ALL ESPECIALLY THE UHAUL STAFF & GOD BLESS.julisa g. | Overall Experience
Customer did not leave a comment.Tenille A. | Overall Experience
It was very stressful using uhaul for our move. Wouldn't recommendPamela E. | First Impressions
Customer did not leave a comment.ralph b. | Overall Experience
very pleased!!!kathleen b. | Overall Experience
We stored our items here for 7 months and was very impressed with this facility. The staff were all very helpful and friendly from the time we moved in, until the time we moved everything out. Best storage facility we ever used. We will definitely come back if we need to store our stuff again.I did not get the names of everyone who helped us, but everyone we met were exceptional.Louise C. | Overall Experience
Only problem we had was it wouldn't let us upload pictures to check out via the uhaul app. This meant we couldn't do contact- less check out, but the employee in the office who helped us was friendly and very helpful.Kam B. | Overall Experience
Don’t know the name of the kid that helped us but he was freaking awesomeJoseph P. | First Impressions
Customer did not leave a comment.Michael T. | First Impressions
I didn’t realize when i rented the new unit, that it was in the back. The guy who helped me Nathan, really wasn’t helpful as in regards to many different things, the GM there is fantastic. If I have to deal with again, ill wait till I talk to the GM to move me in.Marc S. | Online Move In
Customer did not leave a comment.Kara R. | Overall Experience
Customer did not leave a comment.Orren F. | First Impressions
Customer did not leave a comment.gwen h. | Overall Experience
Customer did not leave a comment.michael K. | First Impressions
Customer did not leave a comment.Judith S. | Overall Experience
Very friendly staff and easy to get in and out to sort things. Great added bonus to moving, it helps ease the transfer from one home to another with the storage space.Esther B. | Overall Experience
great, everything great.Esther B. | First Impressions
Customer did not leave a comment.levi a. | Overall Experience
Didn’t want to give me a break when I was laid off so I moved to a cheaper storagejoseph s. | Overall Experience
Great experience no complaints very professional and helpful ...I like the fact that I was Acknowledged and that I would be tended to shortly. Manager on duty was hands-on tending to customers and making sure the staff was well-informed. When the manager did not have an answer she was ready to get one from other resources whether it be on her computer or on the phone. That was by definition A leader taking charge helping her staff as well as the customers. I also have to mention the woman tending to the storage area, every time I was there she was always busy cleaning and just being pleasant to the customers . U-Haul is very fortunate.Richard F. | Overall Experience
Chelsea at U-Haul Moving & Storage at Rio Rancho was great. She went above and beyond to assist with our storage needs.scott h. | First Impressions
Customer did not leave a comment.CARMELLA R. | First Impressions
Customer did not leave a comment.Stephen M. | First Impressions
This facility is clean, well stocked with products needed, the staff are helpful and friendly, and it is very secure.Alicia F. | Overall Experience
Great customer service!AARON R. | Overall Experience
Very well run gived MISS Chelsie manager a raiseruth h. | Overall Experience
Customer did not leave a comment.miriam f. | Overall Experience
Did not like being forced Dolly and pads because they were in the entrance of the truck. Also did not like that I had to buy a new kind of lock because my big Master Lock was not good enough because it wasn't round. I also one week before picking up my truck had to change sizes I called the 800 number and was told no problem upon arriving to pick up my truck I was told that I could not have the larger truck for the date needed. I had to either take the smaller truck for date scheduled or return bigger truck early basically take it or leave it. 800 number need to communicate with local staff.Michael V. | First Impressions
The GM made it very easy to move in. The guy who was on was also very helpfulMarc S. | First Impressions
Customer did not leave a comment.Juan C. | Overall Experience
Customer did not leave a comment.scott m. | Overall Experience
Helpful employees.Vicki Jo T. | First Impressions
Customer did not leave a comment.PAUL B. | Overall Experience
Very satisfied with facility.Robert F. | Overall Experience
Always helpful!RICHARD H. | Overall Experience
Great service fast and friendlycory t. | First Impressions
Thanks!Amanda P. | Overall Experience
Okterry o. | Overall Experience
The best uhaul facility I have ever used. Staff is friendly and helpful, storage units are clean and fairly priced. Would highly recommend this location.Cindy L. | Overall Experience
Very pleased with the facility.Eric S. | Overall Experience
Staff was great and the facility was very clean. Units were in great shape.Joshua M. | Overall Experience
The General Manager, Chellsie Lucier, is a Very Knowledgeable, Professional, and Caring Manager who ensures all Customers Concerns are taken care of. The Facility was Very Clean and Organized.Tobias B. | First Impressions
Friendly and helpfulCelia P. | Overall Experience
Great servicePAUL B. | First Impressions
Wonderful Experience!!!Daniel W. | First Impressions
This storage helped and ensure my stuff was safe I used them for a year. Thank you U haul.terri k. | Overall Experience
Always have a good experience when using them!! All there very friendly and courteous.Christine F. | Overall Experience
The staff was very helpful and attentive And the process was incredibly smooth and efficient. I had one issue with the online and email rent notifications that was avoidable but otherwise no issues.Miguel L. | Overall Experience
Wish you had a veteran appreciationterry o. | First Impressions
Easy and affordableMiguel L. | First Impressions
Great staff! 😊 Thank you!Wayne H. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!