Customer Reviews for U-Haul Moving & Storage at Route 1

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Route 1

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John T. on

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I reserved a 20' and was told upon arrival that he couldn't give it to me and that I had to take the 15'. Person at the desk is unprofessional, rude and has had zero training in customer support. STAY AWAY!

Alan K. on

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The employees are very nice. They do get busy when all the trucks come in, so it does slow down answering the phones. The truck was clean but a little beat. It needed a little TLC. That’s the best part about renting is you can give it back. I would use them again.

Debra M. on

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Spencer A. on

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Truck had less than 1/4 tank of fuel in it. Inconvenient when your doing a far move, then having to match the exact fuel upon return. Fill your trucks before renting!

Timothy W. on

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1. Employee used her personal phone to take a picture of my license. 2. I was not allowed to swipe my credit card. Employee took my card and said it had to be entered manually. Both of these made me feel my information was at risk.

Sergio G. on

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The fuel reading was set higher than actual fuel available to although I filled the tank with 4 Gallons for a 30 mile trip I was still charged another $23 for fuel refill

Paul L. on

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Mario P. on

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MICHAEL D. on

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Paul G. on

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The employee who received my trailer was excellent. He was at work before the advertised opening time (0700) for the location. Extremely helpful, efficient, and friendly. He hustled, and I probably couldn't have returned the trailer faster if I had done a self check-in after hours.

Kenneth P. on

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All went well thank you.

yulia T. on

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Everything was nice but a staircase to the 2d level - really hard to move heavy stuff. And when I moved out it took 2 days and several times of communication to have my account finally closed.

Richard F. on

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I was overcharged for the truck/mileage. I plan to reach out to the location/U-Haul about this, as I initially estimated 30 miles driven, though only drove 20 miles (was charged for 30 miles).

james R. on

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the truck that was confirmed for me was not on site. Had to wait for them to find another one. My contract said .79cents per a mile they tried to charge me.99 cents per a mile they had to call someone to find out what to do. The gas gauge that they told me was at 5/8 full was really only at 1/2. I did not have time to go back inside and complain about this as I had already wasted 45 min trying to get a truck, Other than that the truck preformed well.

mary M. on

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Chad S. on

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missy M. on

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Very smooth drop off.

DONNA V. on

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15+ minutes to answer phone. 20 minutes to pay at end. However, the guy who installed it was great! Personable, and hard working.

Alan Y. on

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The last 2 times I've rented UHaul trucks from this location I got them with empty tanks. It sucks getting a truck just to realize you need to fill the tank!

Stephen P. on

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CATHERINE B. on

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The girl looked at my husband Was overwhelmed. And told my husband “you are all set leave keys in truck”. The truck was due 2:30. It was dropped off at 12:09 She checked it in at 4:15!!! So I got charged xtra day. When I got the text saying drop it off around 2 in afternoon. I call 3 times to say it was there. No one helped. Ridiculous.

Craig A. on

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Excellent. No muss, no fuss.

james K. on

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edward F. on

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I reserved a truck online on Saturday and did the precheck at the same time. When I showed up the next morning, I was in and out of the office in 10 minutes. Staff was very organized and efficient. A lot better than other U'Haul locations I have rented from.

Ian G. on

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Karen V. on

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Eduardo V. on

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John P. on

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personnel very helpful and pleasant.

Puja S. on

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Evan G. on

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Ricardo B. on

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Elisavet K. on

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Yes

DAVID W. on

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Thank you

lunie C. on

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Latasha B. on

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Kassie and her crew are amazing!!!

jean p. on

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We moved in very smoothly. Staff very friendly. All and all my furniture is safely in storage. Great Job

Yvon A. on

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Great customer service.

Meredith M. on

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Everyone was so kind and helpful!

Trevor L. on

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Very friendly and helpful manager. Great experience.

allison w. on

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Excellent help, would use again.

Carol P. on

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A very pleasant experience, great staff, always helpful

ROBERT D. on

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call if you care to hear the story not good 617-875-7373

Lydia P. on

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I want to commend the staff. I had a little trouble and they were courteous, helpful, and supportive. This is a facility I would return to and which I would highly recommend.

Lourdes D. on

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Excelent!

James S. on

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Very helpful and professional. Very thankful for making my son's move go so well.

armini t. on

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The owner at the Norwood location & Adrienne were awesome! They made my day brighter!

gregory l. on

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Every time I showed up there they took care of me I have no complains how many complements great people

Todd H. on

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Kasier was so helpful and wonderful to work with. 👍🏻👍🏻👍🏻👍🏻👍🏻 5 thumps up!!!