Customer Reviews for U-Haul Moving & Storage at Route 1

3005 reviews

390 Providence Hwy   Norwood, MA 02062
(Northbound side of Rt 1 next door to The Chateau)

(781) 769-2240

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(781) 769-2240

390 Providence Hwy
Norwood, MA 02062
(Northbound side of Rt 1 next door to The Chateau)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CARLO G. 
Rating:
3.0

No one was available when I arrived for pick up. I had to walk around inside and outside of the building to find someone working there. Man who ultimately came to the desk was not friendly and told me van was out front. I went to the van and when the key didn't work realized it was the wrong one. I went to ask for help and the same person from the desk told me it was another one up front and pointed further down into a bunch of parked vans and trucks in the lot. I had to go find the van myself. Would have been nice if he had pulled the van up or Atleast assisted in locating the van.

Joshua L. 
Rating:
1.0

The help needs to be more friendly and helpful. Very poor attitude to customers. I believe the mans name is Leon. Maybe he doesn't like his job.

ANTHONY R. 
Rating:
4.0

Much better this week. Different clerk at the counter made my rental easy and quick.

bob S. 
Rating:
4.0

Online reservation system should indicate whether or not what I want to rent is available in real time at certain locations (it was nice to get the call to go to a different location, but feels like an online system could be better). Norwood location closed before 7:00, so when I got there I had to do the online return, which was annoying.

ROGER N. 
Rating:
5.0

Customer did not leave a comment.

PIRO G. 
Rating:
5.0

Good company

RICARDO L. 
Rating:
5.0

Customer did not leave a comment.

DEBRA G. 
Rating:
4.0

The general manager was very nice and professional. My only issue was being charged for a broken hubcap that I did not do. There really wasn't much that could be done my word against company and somebody had to pay for the damage (me). Just unfortunate. But in the end I would recommend the location to people. The 19.99 per day is great value.

BRIAN M. 
Rating:
5.0

Manager & other associates were upbeat & positive - everyone understood customer service & were good at it

STEPHEN B. 
Rating:
5.0

The staff were all helpful and professional, vehicle was perfectly clean, easy pick up and drop off. Best U-Haul location I've been to!

Siobhan K. 
Rating:
1.0

the in store agent was knowledgeable;e and helpful but the online experience w/ scheduling etc and drop off was atrocious... reaching human operator was nearly impossible by phone. will seek other options next time

JOHN W. 
Rating:
2.0

Tire pressure gauges were on, truck shook while riding on highway, unbalanced and dangerous ride. Also, nice clerk but appeared that he was the only one working and it was getting busy.

KENNETH A. 
Rating:
2.0

Customer did not leave a comment.

Trevor C. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL R. 
Rating:
1.0

Second time in two weeks I rented from here. Both times the truck fuel was significantly off. Big hassle trying to rent from here. Takes too long to get out with a rental. Morning person was neither helpful or showed any interest in fixing issues - couldn't care one bit. Same person, same issue last week.

Bob S. 
Rating:
4.0

Customer did not leave a comment.

IOANNIS K. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN C. 
Rating:
5.0

Very smooth experience and the manager and gentlemen cleaning the vehicles were super nice. Also, this is my second experience at Norwood that went great. The one before the manager was very helpful and nice as well.

Ryan R. 
Rating:
5.0

Very friendly staff!!!

JAMES A. 
Rating:
4.0

Customer did not leave a comment.

MARIA M. 
Rating:
5.0

Customer did not leave a comment.

PETER K. 
Rating:
5.0

Very clean and professional service!!! Lashonna was awesome!!

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

Leah L.  |  First Impressions 
Rating:
5.0

Staff at Norwood are great but under staffed. I tried to order trailer on 2 times at Norwood location. After I placed order, dispatcher called to arrange for trailer pickup at different location. This is not acceptable and I had to cancel order. I was able to obtain a private trailer. You need more trailer and longer rental times. UHaul controls the market for trailer rentals and controls rental terms.

FRANK M. 
Rating:
4.0

Customer did not leave a comment.

MARCOS S. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER W. 
Rating:
5.0

Everything is good

BETTY W. 
Rating:
5.0

Though I didn't have the best in person customer service experience when checking out the U-Haul truck (had to wait a good 10-15 minutes before a rep showed up and they weren't very helpful - sadly I couldn't get their name), returning the truck was better. Though the drop box was hard to find as I returned the vehicle after hours, there weren't any other problems. Lashonna Hawkins the general manager of this location, was generous enough to give a partial credit for the dolly that we did not use. Somehow the clasp had already broken inside the truck, though the dolly was still mounted in place and so in turn we got charged. I appreciated the loyalty and honesty in receiving the partial credit. The vehicle I had rented was DC4273T and just to add a couple of housekeeping additions - the interior lights do not work (both driver seats and back of truck) so it was hard at night time to make sure everything stayed in place. Also the exhaust pipe was completely caked over in dirt and sut that could also lead to problems.

STEVEN G. 
Rating:
5.0

Best place

MOISES C. 
Rating:
1.0

Very poor customer service

KRYSTYLE S. 
Rating:
5.0

Customer did not leave a comment.

KYMIO P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

The gentleman on duty was very nice and helpful.

RICHARD K. 
Rating:
5.0

Everything want well i will used anytime

MARLENE F. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL M. 
Rating:
1.0

Friday March 5 windy and cold, Steven sitting take his time to file contract, he gave me the truck key and ask me to go to parking lot match the truck and the key number. I took truck to empty 16 foot POD. Return back at 10:45 . I ask Steven to hook auto trailer ,it took him more than 45 min ,I felt shaky , I ask Steven for help me to set the car on trailer ,He said It is not my job . I looked around if any help or gas station .None I struggle. We went into argument, he does not want to help or offer alternative .I start calling u hall moving help, but the guy is away and does not know to monte the car .I waited and get out of patience. I told Steven i should cancel all contract because I can't leave without my car. Than he start helping to look for me driving the car over the ramp and stop on the trailer. He strap the driver wheel correct .however the passenger side was not satisfactory. I ask a customer happen to walked in to help .he advise me to put the break on the road i stop twice every time i filled gas On second run ,a helper talented work in car strap tidy both wheel Arrive at Taylor the light of the trailer is defective hanging no screw And no strap on passenger wheel . The manager at Norwood try to cover up and aggravate the situation she said i had not paid for hook up the trailer .steven never offer help with or without money. You have no brochure to follow instructions. I waited 2 h for the auto trailer i have to resume my drive and stay in hotel red roof $75 this price for frontier health care workers. Plz avoid faulty equipment, don't hire lazy people Steven and called LALA

MONA N A. 
Rating:
1.0

Lashonna Hawkins - Please fire this person worst manager ever. Fights with customers and doesn't resolve any issues. Likes to confront customers and is totally disrespectful with customers. I hope U-Haul does something about it or I will never rent a U-Haul again.

JESSE A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
1.0

I put gas in that I used and they are charging me 4. 00 when I returned it how I got it at 1/2

JEFFREY K. 
Rating:
2.0

No one there to check me out except the mechanic, who instructed me to put the one I rented in line and said I was all set. Not very pleased. Ward Stewart

WARD S. 
Rating:
5.0

FAST SERVICE

MICHAEL H. 
Rating:
4.0

Kudos to the guy behind the desk. He handed me the keys and then came out with me to rake the snow off the truck. Good experience. Only downside was the bathroom. The light was out and my gf had to use her phone flashlight to find her way.

DANIEL R. 
Rating:
1.0

I never ordered insurance. I did the order over the phone and the person put me down for it. I NEVER EVER buy the insurance. Another example of one of your scams, I will make sure to go with your competitors next time

GERARD R. 
Rating:
3.0

The GM needs better help at this location. She is great but her employees are not very helpful. At least when I was there on a Saturday morning. Snow needs to be removed from vehicles and trucks need to be checked that they start before assigning them to be picked up by mobile registration. I lost two hours of work and was not offered any discount for my troubles when my truck wouldn't start and then had to wait over an hour to get a truck that works. I always give benefit of the doubt but this experience this most recent time was a miss for me.

Alexander O. 
Rating:
1.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER K. 
Rating:
4.0

For the mobile pick up, it would have been more streamlined if the pictures and license upload and call to verify identity was done prior to pick up. My pictures had to be retaken and my verification contact didn't know the call was coming so had to be called again. This delayed our move.

Kerry O. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

RICHART F. 
Rating:
5.0

Customer did not leave a comment.

FREDDIE B. 
Rating:
5.0

Gas tank was not full.

Stephen M. 
Rating:
5.0

I love uhaul they are always nice to me

Betty W.  |  First Impressions 
Rating:
5.0

The truck need maintenance .

RENATO P. 
Rating:
5.0

Noce

TAYLOR P. 
Rating:
5.0

Excellent service

JOHN B. 
Rating:
3.0

The mileage was wrong on the paperwork it 53 and really was 57. I did not have a chance to go back inside because to have it corrected. When I returned the vehicle I was advised there was nothing they could do as I should have snapped a picture. I felt like that was totally wrong as was I charged for miles I did not drive. In the future the employee should come outside with customer to inspect the vehicle to prevent an overcharge.

SHAMYIAH B. 
Rating:
5.0

Manager was very friendly and helpful.

Carleton L. 
Rating:
5.0

Lashonna Hawkins was very understanding accommodating and very proffesional.this employee went all out to help me.she deserves a million dollar raise.outstanding employee.thank you Lashonna Hawkins for the best service ever.

JOSIE T.  |  First Impressions 
Rating:
1.0

Get that truck off of the road! Absolutely horrible condition. The steering was very loose. When touching the beaks, the truck shook uncontrollably. I had to hold on to the steering wheel for dear life when going over a bump, because it shook and rocked all over the place. I tried calling 20+ times to see if I could get another truck and nobody would answer the phone. Shame on UHaul for allowing a person to drive that truck off of their lot. You clearly don't give a crap about the safety of your customers.

JOHNATHAN R. 
Rating:
5.0

To immediately receive my drop off receipt. It took the next day to receive my receipt

GENA B. 
Rating:
5.0

The best customer service ever Lashonna Hawkins went out of her way to help me best customer service ever due to her I am coming back to U-Haul the way she treated me she accommodated me this is a very good employee she deserves a million-dollar raise the way she treated me when I had so much stress test through what I went through with the other location.thank you Lashonna Hawkins for being so caring and accommodating.you rock.

JOSIE T. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

The 2 employees I worked with were outstanding. You should be proud to have them.

Mark D. 
Rating:
5.0

Everything went well but you get absolutely SCORCHED on Milage. I will NOT be using UHaul again

JOHN C. 
Rating:
4.0

Drop off felt a bit hectic, as I was just told I was "all set" and that I would be emailed. There really wasn't any staff around to talk to, just people rushing about so I felt weird about leaving it without anyone checking it out.

Erin C. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

Erik H. 
Rating:
4.0

Customer service was excellent! Very friendly and helpful. I have used this location twice and would highly recommend.

CANDY C. 
Rating:
5.0

Customer did not leave a comment.

Reid P. 
Rating:
4.0

Customer did not leave a comment.

CHARLES K. 
Rating:
5.0

Customer did not leave a comment.

HILARY W. 
Rating:
5.0

The new staff were very polite courteous helpful

JEAN C. 
Rating:
5.0

The lady who helped me was very knowledgeable, accommodating and pleasant to work with.

MARK K. 
Rating:
4.0

The app did not work

SHELLY L. 
Rating:
1.0

Customer did not leave a comment.

Michael G S. 
Rating:
5.0

I want to thank manager Leon. He was great to work with and was helpful throughout my experience with renting at UHaul.

Osly F. 
Rating:
4.0

My agent was very respectful and helpful. The other agent working with him was not wearing a mask and seemed put off when a customer asked him to put one one to help her. When I returned the vehicle, I walked in and there was an elderly couple at the desk getting help. The Agent was not wearing a mask, although the couple was both wearing masks. He told me he would email me my receipt and before I left, I said to the agent that he needed to put a mask on and he shrugged me off. I said it again and he said something about how he had it on earlier. I reminded him that he was supposed to wear a mask for his customer's safety and not his own. He seemed disinterested in my concern for this elderly couple that was standing on the other side of his desk. Very disturbing.

Todd L. 
Rating:
4.0

Easy and relaxed check in and out - thanks!

AMY P. 
Rating:
4.0

Customer did not leave a comment.

Roark H. 
Rating:
5.0

Customer did not leave a comment.

MARGARET H. 
Rating:
5.0

Quick and easy!

SUSAN W. 
Rating:
5.0

The associate that checked me out at the start of the rental was very helpful, answered all my questions and she was overall a great representative for u-haul.

brian H. 
Rating:
5.0

Great experience. Thanks

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

Customer did not leave a comment.

Jesse F. 
Rating:
5.0

Everyone that work there provided excellent customer service.I have to say I was very impressed to see that uhaul thoroughly cleans the trucks between customers.

KIMBERLY H. 
Rating:
5.0

This is a consistently great operation! We will use it again when needed.

David L. 
Rating:
4.0

Good service and understandable staff. You are appreciated. Merry Christmas to all

Silva S. 
Rating:
4.0

Customer did not leave a comment.

Stephen R. 
Rating:
2.0

Location is grossly understaffed. Employee was doing the best that he could. I had reserved a trailer online the day before. When I arrived to pick it up , it was buried in a snow pile from a storm over a week ago. He broke his butt shoveling it out and I assisted in pushing it out of the snow. Buy a snowblower, hire more people and give this gentleman a raise. Shame on you!

John B. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
3.0

The truck's tires were out of balance so bad that it gave me blurred vision. If I had a fragile cargo I don't think it would have survived.

Robert S. 
Rating:
5.0

Steven was great.

Mark C. 
Rating:
1.0

Check engine light was on right when we picked up the truck, truck felt like it was stuck in gear , the drivers door wouldn't shut completely which is really unsafe , and when we went to return it it wouldn't start right away , even when we told the staff members at U-Haul in Norwood they had a hard time turning in the truck.

Laylanie G. 
Rating:
2.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Wolfgang F. 
Rating:
3.0

I know this is Covid season. And the representative that I dealt with was very courteous and professional. My only issue is that I waited in line long enough to pay my movers $110 an hour. My appointment was for 9 AM And I left U-Haul at 9:47 AM. I ended up going inside because the U-Haul app did not function properly. Every time I signed in it threw me out stating “your session has expired.” When I tried to call no one ever picks up the phone that is listed online; there's is an automated system that continuously speaks a recorded message with no resolve. As stated previously there was no issue with the representative. If it all possible I would choose a different service just to spare myself from the aggravation.

Carol T. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
1.0

Horrible experience. I booked it for 8am contactless pick-up, and I showed up to have no truck waiting for me. There were no keys in the drop box. So I had to come back after 9. Staff did not apologize for their error, they were not wearing masks, and could care less. Also, the truck was piled in behind another truck so I was further delayed because they had to move the other truck. The fact that staff were not wearing masks during this pandemic is reason enough for me to never use uhaul again. Incredibly unprofessional

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Glenn P. 
Rating:
2.0

Overcharged me for the fuel. I used truck for only 28 miles, before returning I put 3 gallons of gas in the truck, then on the receipt I noticed that I was charged another $5.25 for 1.5 gallons. So, are you trying to say that 4.5 gallons needed for 28 miles? That's 6.2 miles per gallon!!! If that's true, I would never order such trucks again.

igor D. 
Rating:
1.0

The staff is no good nowhere to be found every time I go there I have to wait at least 20 mins just to talk with someone Not only that they charged me an extra 80 dollars for unit that was a suppose to be a month free! I got charged not fair not only did I rent the truck but also got charged for the unit.... the guy who was dealing with this got fired a couple of weeks go so now that staff is just giving me the run around and I have yet to receive my 80 dollars or at least another month free of storage I wound not recommend this facility or the staff There is one young lady who works at uhaul that was very friendly and polite can't remember her name she was there only one time but the rest of the crew was not helpful

BRYAN L.  |  Overall Experience 
Rating:
5.0

Great staff. Jabriel is very efficient and hard working. Made our transition easier

Shandra R.  |  Overall Experience 
Rating:
5.0

Jabriel and the team at 390 Providence Highway in Norwood have been excellent! After our U-box tipped over, Jabriel went out of his way to help us out. I doubt we’ll ever get another U-Box, but we will definitely continue using this location for our storage needs!

Kristin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen G.  |  Overall Experience 
Rating:
2.0

Cargo elevator was very difficult to work. Also ridiculous to have an elevator just to have to move belongings up stairs for the split level. Whenever called for customer service - went to national uhaul company which did not make me feel valued or important.

ELISSA E.  |  Overall Experience 
Rating:
1.0

The garage didn’t work, the lift didn’t work, my card didn’t work, the computer was slow, and i got my call dropped twice while sorting it all out today. I haven’t gotten a call back yet. I am furious.

Peter C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TIFFANY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristen E.  |  First Impressions 
Rating:
5.0

No issues, member for years. Moved out only due to change in housing and no longer needed outside storage.

MARIEANN O.  |  Overall Experience 
Rating:
5.0

The manager (I wish I could remember his name, it started with a J) was super friendly and repeatedly went out of his way to help us. We visited the Norwood location on several occasions to rent 2 trucks and 2 storage units. The location was very busy and he still remembered us each time we came in and worked hard to help out the many customers coming in and out. There were admittedly some glitches along the way, such as our key card not working and the elevator being stuck, but they worked everything out for us quickly and professionally. If I could change anything, I would ask U-Haul to give these guys some more head count so they could get some extra help in these busy and unprecedented times. Thanks for everything!

Ashley B.  |  Overall Experience 
Rating:
2.0

Place was always dirty. Customers bathroom i.e. inside where the actual storage units are located was never clean and trash all over. Parking lot always had trash. Card reading machines to access my storage unit never worked properly. I complained to management nothing was done.I went to a local competitor who had cheaper prices and cleaner premises. U-Haul should be embarrassed to run such poorly maintained facilities.

Greg K.  |  Overall Experience 
Rating:
5.0

Manager was fantastic. Answered all my questions and very polite!! Will definitely come again.

Kimmian M.  |  Overall Experience 
Rating:
4.0

No comment, good experience

Kadikele I.  |  Overall Experience 
Rating:
5.0

Very friendly and accommodating manager!

John C.  |  Overall Experience 
Rating:
2.0

Truck was not available upon pick up of reservation after confirmation

JESSICA P.  |  First Impressions 
Rating:
3.0

Everything was nice but a staircase to the 2d level - really hard to move heavy stuff. And when I moved out it took 2 days and several times of communication to have my account finally closed.

yulia T.  |  Overall Experience 
Rating:
5.0

Kassie and her crew are amazing!!!

Latasha B.  |  Overall Experience 
Rating:
5.0

We moved in very smoothly. Staff very friendly. All and all my furniture is safely in storage. Great Job

jean p.  |  First Impressions 
Rating:
5.0

Great customer service.

Yvon A.  |  First Impressions 
Rating:
5.0

Everyone was so kind and helpful!

Meredith M.  |  First Impressions 
Rating:
5.0

Very friendly and helpful manager. Great experience.

Trevor L.  |  First Impressions 
Rating:
5.0

Excellent help, would use again.

allison w.  |  First Impressions 
Rating:
5.0

A very pleasant experience, great staff, always helpful

Carol P.  |  Overall Experience 
Rating:
1.0

call if you care to hear the story not good 617-875-7373

ROBERT D.  |  Overall Experience 
Rating:
5.0

I want to commend the staff. I had a little trouble and they were courteous, helpful, and supportive. This is a facility I would return to and which I would highly recommend.

Lydia P.  |  Overall Experience 
Rating:
5.0

Excelent!

Lourdes D.  |  Overall Experience 
Rating:
5.0

Very helpful and professional. Very thankful for making my son's move go so well.

James S.  |  Overall Experience 
Rating:
5.0

The owner at the Norwood location & Adrienne were awesome! They made my day brighter!

armini t.  |  Reservation 
Rating:
5.0

Every time I showed up there they took care of me I have no complains how many complements great people

gregory l.  |  Overall Experience 
Rating:
5.0

Kasier was so helpful and wonderful to work with. 👍🏻👍🏻👍🏻👍🏻👍🏻 5 thumps up!!!

Todd H.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top