Customer Reviews for U-Haul Moving & Storage at Route 1

4,578 reviews

390 Providence Hwy   Norwood, MA 02062
(Northbound side of Rt 1 next door to The Chateau)

(781) 769-2240

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(781) 769-2240

390 Providence Hwy
Norwood, MA 02062
(Northbound side of Rt 1 next door to The Chateau)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Matthew A 
Rating:
5.0

Just treat them like you treated me and I am sure they will say what a great product you offer to anyone who wants a great team and a great experience to use again and again.

DAVID B 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
2.0

Show up to work

Matthew E 
Rating:
5.0

Customer did not leave a comment.

Jan K 
Rating:
4.0

Only one person working counter with several people waiting in line

JOHN F 
Rating:
4.0

Locks to gain access to keys were difficult

Patricia F 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C 
Rating:
5.0

Customer did not leave a comment.

Francis I 
Rating:
3.0

The trailer I reserved was not there and had to rent another one I could only do half of the job I got it for I needed one with a ramp and again the one I reserved wasn’t there it was nothing but a bad experience

KEVIN R 
Rating:
5.0

Customer did not leave a comment.

MARY C 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D 
Rating:
4.0

Customer did not leave a comment.

WILLIAM K 
Rating:
5.0

Customer did not leave a comment.

MITCHELL B 
Rating:
5.0

Customer did not leave a comment.

Helen R 
Rating:
4.0

I had a truck w a broken horn. Created a dangerous situation. Please contact me to discuss. 508--828-8595. Jeff

JEFFREY K 
Rating:
1.0

The staff was nonprofessional, rude, and borderline ignorant.

THOMAS S 
Rating:
5.0

I did not get the gentleman’s name . He made the experience very easy . Merry Christmas.

JOHN R 
Rating:
4.0

The staff person was very polite, accommodating, and helpful. Clearly has good relationships with other customers. Would definitely return to this location.

Lionel S 
Rating:
4.0

The young man who helped me went above and beyond. He treated a rude customer before me patiently and courteously. He had a bad truck and got a replacement for me quickly. He was pleasant thru the difficulties and I enjoyed our interaction.

KENNETH W 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
4.0

Customer did not leave a comment.

BRIAN M 
Rating:
5.0

Customer did not leave a comment.

ERIK M 
Rating:
3.0

Frustration with the U-Haul App. Wish if the location changes for the pick up, the address in the app should change. Once I picked up the truck, everything went smoothly and the staff at the facility were wonderful.

SANDRA N 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D 
Rating:
5.0

Customer did not leave a comment.

EDWARD H 
Rating:
5.0

Customer did not leave a comment.

DONEE W 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B 
Rating:
1.0

The door alarm was signaling door open, had to pull over and check them. They were all shot, but it kept going off the alarm, wouldn't open doors from the outside when picking up help. Had to open them from being inside the vehicle. Returned within an hour half and drove like 15 miles in total. Rented many of vehicles over the years for U-Haul but the first time I have ever experienced this. Disappointment

PAMELA B 
Rating:
4.0

Customer did not leave a comment.

DWIGHT J 
Rating:
4.0

Make sure everything running before delivery. But I was very satisfied.

Christopher S 
Rating:
4.0

Customer did not leave a comment.

THOMAS O 
Rating:
4.0

Customer did not leave a comment.

JOSEPH O 
Rating:
5.0

Nothing All was great !!

HARLAND C 
Rating:
5.0

Customer did not leave a comment.

Hamit M 
Rating:
5.0

Customer did not leave a comment.

JOHN A 
Rating:
3.0

Rented three two wheelers- got there they had none, yet new ones on the floor- never asked me if I'd like to buy one- customer service was lacking on the way back in - not enough people on hand to service the amount of people on site-

William W 
Rating:
5.0

Customer service was wonderful! The manager was friendly and helpful!

Loretta B 
Rating:
2.0

The phone option for booking new reservations is pointless. There has been an error response, or no answer, for the last 14-16 months since I started renting here (which I do every couple months). Theres always a line, and never more than one person. Uhaul can DEFINITELY afford to staff their locations better, and provide better training. I've had 3 instances where the people in front of me had an issue, and the uhaul staff member had to call a number, and spend anywhere from 20-45 min walking them through assisting whatever customer issue is happening. While theres multiple people in line, waiting... and subsequently being late for their pick up because there's only one person at the counter. Riduculous. And all their trucks here are falling apart.

DEVON C 
Rating:
5.0

everyone at this location super helpful. Second time I’ve used them for a move. Superb experience both times

JAMES W 
Rating:
5.0

Customer did not leave a comment.

Mark L 
Rating:
5.0

Customer did not leave a comment.

ROGER P 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B 
Rating:
5.0

The girl at the front desk kinda had an attitude that did my paperwork. Everything was good. She seemed bothered to answer my questions when not knowing where the truck was I was using. The rest of the experience was dope. She has an attitude problem. For Sure

DANIEL R 
Rating:
4.0

The specific vehicle I requested and got a confirmation for was not available - dead battery. Was given a larger vehicle instead at same price. Was not contacted before arriving that the problem existed -should have been contacted

LAWRENCE S 
Rating:
5.0

Customer did not leave a comment.

Lida B 
Rating:
5.0

Customer did not leave a comment.

DAVID E 
Rating:
5.0

Customer did not leave a comment.

Michael Q 
Rating:
5.0

Customer did not leave a comment.

ERIC L 
Rating:
5.0

The computer system wasn't working properly and caused a significant delay in our pick-up time. The staff were apologetic and helpful. The truck was clean and performed as expected.

NOEL V 
Rating:
4.0

The technology for billing is a pain. The app. Too much effort to setup for a 3 hour rental.

JOHN P 
Rating:
1.0

Twice happened to me over charged

GEORGES A 
Rating:
5.0

Customer did not leave a comment.

DOMINGO R 
Rating:
5.0

Customer did not leave a comment.

Christopher C 
Rating:
5.0

Customer did not leave a comment.

Lois M 
Rating:
4.0

Rented a 10 foot truck for three hours (4;30 pm to 7;30 pm). The truck broke down after about 10 miles. Waited approximately 45 minutes for help to arrive. The roadside technician was nice. He said the problem was a dislodged radiator valve. Then he left to get more antifreeze. He returned but it took 90 minutes for him to get back. The engine light came on again shortly after we drove to finish our move. The next day the operator of the U-Haul store was very apologetic. However, she offered NO credit for our over two and half hour delay and inconvenience. I won’t be inclined to use U-Haul again.

JOHN M 
Rating:
2.0

Staff members were unfriendly and very rude. I asked a simple question as to when would I receive the reimbursement for the unused miles and the employees became very rude. So I went out to the truck and too a photo of the miles at the point of return and the license plate so I could provide the proper information if needed. I will never use this location again for anything from U-Haul.

JOSEPH P 
Rating:
4.0

Customer did not leave a comment.

DAVID S 
Rating:
4.0

Customer did not leave a comment.

CATHERINE W 
Rating:
4.0

Customer did not leave a comment.

Matthew A 
Rating:
4.0

Sweep out trailer

ROBERT M 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P 
Rating:
5.0

Customer did not leave a comment.

PERRY F 
Rating:
5.0

The representative was knowledgeable and helpful. Rental process was fast and easy as was the return process. Great experience

JAMES W 
Rating:
3.0

Customer did not leave a comment.

ROBERT D 
Rating:
5.0

Nothing...the experience from online booking, to checking in, in person, to the operation of the brand new vehicle, to the return, everything was seamless...9n top of that every employee that I mad contact with was very kind, helpful, & knowledgeable...this was a great experience from beginning to end & I would highly recommend U-Haul, Norwood on Boston Providence Highway!...keep up the great work because custome servic like yours is very hard to find making me even more appreciative...thanks you!

TINA T 
Rating:
5.0

Friendly staff and very helpful

WILLIAM H 
Rating:
1.0

They didn’t check me out correctly. I noticed a $98 charge to me card. It appears they put down false info about miles and gas remaining. Thankfully took before and after pictures. But this is turning out to be a big headache for me. Won’t use your services again because of the way I was treated.

ROBERT S 
Rating:
2.0

I was promised a second day on a rental blanket at no cost, and store manager at the Norwood location did honor that commitment. the day I returned the blanket. The commitment was made by the The store Clark because she had trouble writing up the transaction and it took somewhere around 30 minutes to complete it which delayed my move that day. The manager Karen promised that she would check with the clerk who told me about the offer and I have not heard back and it’s been about two days.

David H 
Rating:
5.0

Everyone that I dealt with was friendly and professional. Excellent experience all around.

Donald S 
Rating:
1.0

My reservation was changed about a half dozen times, mostly without me knowing. Regardless, I had to go to 3 different pickup locations, almmost a 4th. Reservation started in Stoughton. It was moved to Randolph in plenty of time for me to be notified. I went to Raldolph and the checkin process via the app failed. I was told this is because the Randolph location is for local rentals only. Note, I never chose the Randolph location. I was then sent to Norwood. The checkin process via the app failed. I went inside for assistance. The nice gentleman behind the counter said his computers weren't working. I was directed to a 2nd Norwood location to check in, then I was supposed to go back to the original Norwood location. The line at the 2nd Norwood location as painfully long. My wife was on the phone in parallel. I left the line after an unnecessarily long wait. I was told to go to the Stoughton location, I refused. I nearly cancelled the reservation; however, at the last mintue the person on the phone trying to help us got me a reservation with a 20' truck for supposedly the same price. Then there were problems checking in with the app. I didn't get the same failure I got the past several attempts. This time we waited about a half hour for any sort of personal verification to happen. I finally got past all this and got into a truck nearly 2 hours & 3 locations later. Great morning. The icing on the cake... an extra $5 charge becuase I went 6 miles over some limit, which was surprising since I thought I had unlimited miles on my 1-way move.

Robert B 
Rating:
1.0

The truck I rented had a cracked windshield, smelled like marijuana and had a cracked side mirror that was being held together by tape. When i brought these concerns to the attention of the store manager i was brushed off and told that the vehicle was still safe to drive.

MOSHE K 
Rating:
3.0

Kind of confusing that the employee told me I didn’t have to check out via the app. I did so anyway to be safe

Jeremy P 
Rating:
5.0

Customer did not leave a comment.

EDWARD W 
Rating:
3.0

Elevator was not working Service was slow

PATRICIA M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SILVIO D 
Rating:
5.0

Clean well manage

STEPHEN B 
Rating:
5.0

Customer did not leave a comment.

JAY B 
Rating:
5.0

The customer service representative I dealt with was patient, helpful and professional during a busy period on Saturday morning.

James S 
Rating:
5.0

You told me it would be at one location, West Roxbury art. 1 . When I got there there was no car carrier that the day before said it would be there. Very frustrating seeing I took the day off and made arrangements at the other end to deliver it to. Not good. The good news is that there was another U haul in Norwood MA so I went and picked that carrier up there. What a hassle.

NOAH G 
Rating:
5.0

Customer did not leave a comment.

Kim B 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

BARRY T 
Rating:
5.0

Customer did not leave a comment.

JON S 
Rating:
5.0

More than excellent! Both Karen and the mechanic, I don't know his name, went out of their ways to make the long wait comfortable.

Stephanie B 
Rating:
2.0

Understaffed. Long waits. Poor customer service.

DAVID W 
Rating:
5.0

I was completely satisfied with the service. The female service manager and the male assistant went above and beyond to satisfy this customer.

THOMAS D 
Rating:
5.0

Customer did not leave a comment.

JONATHAN H 
Rating:
5.0

Customer did not leave a comment.

Matthew E 
Rating:
1.0

Stuff doesn't know what they are doing. Poor customer service

CHRISTIAN G 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
3.0

The young woman, that's been there a few months at this point very professional and helpful and fast. You would have thought she's been there for years. She personally gets up to help the customer's she's serving. Very respectful abs overly helpful. The heavy set guy, isn't friendly, don't have a voice and he's lazy. The young lady asked him to finish up my paperwork, while she go to look for the truck. This dude just say they're, once she came bk through the doors he reached over and stroked a few keys and said I was done. Smh

PAMELA W 
Rating:
5.0

Customer did not leave a comment.

Ben K 
Rating:
3.0

The rating would have been a lot higher, however, I found it hard to believe that there was only one staff member on a Saturday morning which is typically the busiest of the week. Then my truck was blocked in so I had to go back in and have other vehicles moved. On the plus side, the ease of the app made the transaction smooth

DAVID S 
Rating:
5.0

Customer did not leave a comment.

EDWARD H 
Rating:
5.0

You need to fix your technology, your application. The representatives at this location were doing their best to help everyone, both at pick up and drop off. It was your technology that created a terrible customer experience. I was in line for an unnecessarily long period of time at check in and particularly at drop off because your app was not working correctly. I was on the Wi-Fi of your Norwood location and the app still wasn't working correctly so I couldn't drop off the vehicle and had to wait in line for at least a half hour to return the vehicle. Then, hours later I received an email indicating that I hadn't dropped off the vehicle. There were several other people there experiencing the same frustration that I did.

Mark O 
Rating:
3.0

Need more help. The wait was too long.

James N 
Rating:
5.0

Girl helping me was incredible.

FRANK V 
Rating:
5.0

Customer did not leave a comment.

HANS M 
Rating:
3.0

When you rent two trucks at the same time , you should get some discount

Nicolas K 
Rating:
1.0

I had to go and get another storage facility because this was a second floor storage and when I went to bring a few items the loading elevator was not working and they did not know when it Would be fixed. There was no way I was going to carry things up the stairs because of my knee. And to bring a sofa and kitchen table plus other items up the stairs this unit would not be working for me.

Nilda C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GEORGE V  |  First Impressions 
Rating:
2.0

I order a unit on line as I came from out of state. When I got here took 2 hours to check in as nobody new how to pull up my account.. I had to redo everything. They did not have the unit I needed so I had to get one much bigger than I need. they would not compensate me. I told him if they got a smaller one could they please call me they never did. I went there a few times and the elevator wasn’t working. I had to go back as I had to wait for somebody to fix it so I ended up paying $219 for a unit that was twice the size as I needed they would not reduce the price will never use U-Haul again

Donna G  |  Overall Experience 
Rating:
1.0

I'm in the middle of a move from Atlanta to Massachusetts. The Uhaul facility did not have the 6 x 9 storage unit I reserved. I had to take a 6 x 6 unit. For a 3 bedroom house. I accepted the room, but after that drove away for about 10 minutes to cool off because I was pretty upset about this. When I got back, my key card didn't work, and the employee at the desk said he thought I didn't want the room and cancelled it. I had a 15ft truck full of my stuff. Of course I wanted SOMETHING. At around 8pm, after a day of loading in and trying to pare down and consolidate my belongings (again), the elevator stops working. Full of my stuff. Which I have to then put back into the truck. Which is due at 9 am the next day. I know I could extend this rental, but I am honestly so furious with Uhaul that I don't want to give them any more of my money. There's random trash on the floor at the facility because of Uhaul's unwillingness to provide free disposal. Storage units generate a lot of trash and that's just a fact of the business- it's unhelpful and unfriendly to try and squeeze even more money out of customers by charging to use the dumpster.

Sabine B  |  First Impressions 
Rating:
5.0

This location was super accommodating to my scenario and made my move an easy transition!

Tessa B  |  Overall Experience 
Rating:
5.0

George and everyone here is so good that I'm actually doing a review, when I never do any of these things. Very helpful and accommodating, and a pleasure to deal with and rent from.

Stephen P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela L  |  Overall Experience 
Rating:
4.0

My only complaint is the location of my unit. When I made the reservation, I was assigned a unit on the first floor. When I arrived, that unit was already occupied so I got a unit on the 3rd floor - which required elevator access AND another set of stairs. This was extremely inconvenient as I had to lift heavy items up the stairs. I would have liked to have no stairs to climb so I could use a dolly to bring things directly to my unit. Other than that, extremely happy with the service and process and also that my rate was not increased for 2 years. Thank you! Erin

Erin R  |  Overall Experience 
Rating:
1.0

Horrible staff , there was no dolly or stuff to help me move my things to the second floor . Very tiny for the price

Xiomara s  |  Overall Experience 
Rating:
1.0

Did on line I had a reservation and a confirmation number. I had called the day before to confirm everything was set when I got to U-Haul I was not in the computer at all they could not find me in the system. It took 2 1/2 hours. The gentleman behind the counter did not even know how to look anything up. He made several calls and spoke to several people. There was not even a manager on site. He called the manager to help him, walk him through it, the manager did not respond. I texted the manager and left a message stating how disappointed I was I have not even received a call back. I had to redo the whole reservation over on my phone do the online sitting there in your office because nobody was confident enough to help me on your computers .

Donna G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SHATEIKA M  |  Overall Experience 
Rating:
1.0

Unit had tag on it saying it had past due I just requested a refund and found other options

Sandra M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JOSE C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Judea N  |  First Impressions 
Rating:
2.0

I came in to put my stuff in storage and had a reservation. The lady at the front (who took 15 min to come in) told me she had never done this before and she just started this job. Now I'm understanding to people learning and being new, but I had to show the lady where to go on the computer and what to fill in and after 20 min we still couldn't complete my reservation. So I finally had to ask if she could get anyone else to help me that knew how to do this. Then a you g man came in and helped me but we had to start the reservation all over again. Another 15-20 min. So after just about an hour none of my stuff has been moved into the storage unit. This process was very disorganized and it didn't make me feel confident leaving my things there for storage.

shuba r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zenon S  |  First Impressions 
Rating:
3.0

Kudos to all the staff that worked Saturday June 24th. Although due to lack of staff in the morning causing me to receive my rental truck 45 minutes late and the elevator not working, I really appreciated the staff that was on that day. They were very friendly accommodating and helpful.

Joan C  |  Online Move In 
Rating:
5.0

Fantastic facility. The shop & storage areas are very clean & easy to access. The retail shop is well stocked with items very useful for moving & storage needs. The staff is extremely helpful & professional! I would highly recommend this facility to other people.

mary e  |  Overall Experience 
Rating:
5.0

Barbra was very kind, and her service was exceptional. Tony and the new guy (dont remember his name) was a pleasure to obtain assistance with picking up my U-haul. My overall experience was great. If I had to use a storage unit again, I would come back to this location.

Shirley M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRIN R  |  Overall Experience 
Rating:
5.0

Thank you!

Nicholas S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE J  |  Overall Experience 
Rating:
5.0

I had exceptional service at the facility in Norwood MA. The owner and her staff member displayed exceptional customer service. In addition to renting the rental van for a day I was thrilled to learn they also provide local Storage. I highly recommend this facility for any service & storage need

mary e  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leah L  |  Overall Experience 
Rating:
5.0

Best staff ever!

ERIC B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN D  |  Overall Experience 
Rating:
5.0

24 hour access would be great

COLE C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bilaal m  |  Overall Experience 
Rating:
1.0

I was told the storage space would be available I paid my money then it was told it was full and my money has not been refunded to my card

Kent j  |  Overall Experience 
Rating:
4.0

Buen servicio

David P  |  Overall Experience 
Rating:
4.0

Customers should have 24 hour access storage facility Update your card reader most times card access don't work THE STAFF ARE COURTEOUS AND PROFESSIONAL

Linda M  |  Overall Experience 
Rating:
2.0

The storage facility overall did not feel clean, the elevator was often not working, the card pass to get in was difficult to get to work (eventually the door was just left open and that was better). In terms of staff, I just felt sorry for them because there was mostly just one person there so how could they manage the rentals and help people in the store or help with issues getting into the storage facility? They were always nice, but assistance was so slow I sometimes just left and all I wanted to do was have help with my card to get in. Whenever I talked with someone the phone, they were very helpful and my check-out was easy.

MARY M  |  Overall Experience 
Rating:
1.0

The storage set up is terrible. So many stairs that you have to lug your belongings up. The elevator is pointless because there are still more stairs. Got a free month with the truck but went to Planet Storage nearby because it’s all on 1 level.

Maura S  |  Overall Experience 
Rating:
5.0

The customer service was genuinely the best I’ve ever had. Jose was so kind and patient and explained everything so clearly. I’ve used the Norwood location for years now and Jose is the best customer service rep I’ve come across.

Julie C  |  First Impressions 
Rating:
5.0

Yes..the manager is awesome..she is such a nice and very helpful..she will ensure that my satisfaction is met..she is Darlin ..keep it up manager..

martin m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristtiya G  |  Overall Experience 
Rating:
1.0

Terrible experience at uhaul would not recommend to my worst enemy. Employee working the desk was talking on her personal cell phone the entire time I was trying to get my unit. The unit I reserved was no longer available so I’m not sure what the point of a reservation was. The one open unit was much smaller, dirty and would have to carry my furniture upstairs. Terrible experience.

Alyssa J  |  First Impressions 
Rating:
5.0

The manager on duty Lashonga was very knowledgeable and helpful with my reservation unit and move. She was happy to help everyone that came in, even when it was busy.

samuel r  |  Overall Experience 
Rating:
5.0

Thank you for great service

Sherry W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMUEL R  |  Online Move In 
Rating:
5.0

The woman that helped me was very busy, but still remained cheerful and friendly, treating me as if I were her only customer. The rapport that I noticed with her coworkers as well led me to believe that she would make a great manager.

David H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Noelia R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leah L  |  First Impressions 
Rating:
5.0

I love uhaul they are always nice to me

Betty W  |  First Impressions 
Rating:
5.0

Lashonna Hawkins was very understanding accommodating and very proffesional.this employee went all out to help me.she deserves a million dollar raise.outstanding employee.thank you Lashonna Hawkins for the best service ever.

JOSIE T  |  First Impressions 
Rating:
1.0

The staff is no good nowhere to be found every time I go there I have to wait at least 20 mins just to talk with someone Not only that they charged me an extra 80 dollars for unit that was a suppose to be a month free! I got charged not fair not only did I rent the truck but also got charged for the unit.... the guy who was dealing with this got fired a couple of weeks go so now that staff is just giving me the run around and I have yet to receive my 80 dollars or at least another month free of storage I wound not recommend this facility or the staff There is one young lady who works at uhaul that was very friendly and polite can't remember her name she was there only one time but the rest of the crew was not helpful

BRYAN L  |  Overall Experience 
Rating:
5.0

Great staff. Jabriel is very efficient and hard working. Made our transition easier

Shandra R  |  Overall Experience 
Rating:
5.0

Jabriel and the team at 390 Providence Highway in Norwood have been excellent! After our U-box tipped over, Jabriel went out of his way to help us out. I doubt we’ll ever get another U-Box, but we will definitely continue using this location for our storage needs!

Kristin M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen G  |  Overall Experience 
Rating:
2.0

Cargo elevator was very difficult to work. Also ridiculous to have an elevator just to have to move belongings up stairs for the split level. Whenever called for customer service - went to national uhaul company which did not make me feel valued or important.

ELISSA E  |  Overall Experience 
Rating:
1.0

The garage didn’t work, the lift didn’t work, my card didn’t work, the computer was slow, and i got my call dropped twice while sorting it all out today. I haven’t gotten a call back yet. I am furious.

Peter C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TIFFANY L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristen E  |  First Impressions 
Rating:
5.0

No issues, member for years. Moved out only due to change in housing and no longer needed outside storage.

MARIEANN O  |  Overall Experience 
Rating:
5.0

The manager (I wish I could remember his name, it started with a J) was super friendly and repeatedly went out of his way to help us. We visited the Norwood location on several occasions to rent 2 trucks and 2 storage units. The location was very busy and he still remembered us each time we came in and worked hard to help out the many customers coming in and out. There were admittedly some glitches along the way, such as our key card not working and the elevator being stuck, but they worked everything out for us quickly and professionally. If I could change anything, I would ask U-Haul to give these guys some more head count so they could get some extra help in these busy and unprecedented times. Thanks for everything!

Ashley B  |  Overall Experience 
Rating:
2.0

Place was always dirty. Customers bathroom i.e. inside where the actual storage units are located was never clean and trash all over. Parking lot always had trash. Card reading machines to access my storage unit never worked properly. I complained to management nothing was done.I went to a local competitor who had cheaper prices and cleaner premises. U-Haul should be embarrassed to run such poorly maintained facilities.

Greg K  |  Overall Experience 
Rating:
5.0

Manager was fantastic. Answered all my questions and very polite!! Will definitely come again.

Kimmian M  |  Overall Experience 
Rating:
4.0

No comment, good experience

Kadikele I  |  Overall Experience 
Rating:
5.0

Very friendly and accommodating manager!

John C  |  Overall Experience 
Rating:
2.0

Truck was not available upon pick up of reservation after confirmation

JESSICA P  |  First Impressions 
Rating:
3.0

Everything was nice but a staircase to the 2d level - really hard to move heavy stuff. And when I moved out it took 2 days and several times of communication to have my account finally closed.

yulia T  |  Overall Experience 
Rating:
5.0

Kassie and her crew are amazing!!!

Latasha B  |  Overall Experience 
Rating:
5.0

We moved in very smoothly. Staff very friendly. All and all my furniture is safely in storage. Great Job

jean p  |  First Impressions 
Rating:
5.0

Great customer service.

Yvon A  |  First Impressions 
Rating:
5.0

Everyone was so kind and helpful!

Meredith M  |  First Impressions 
Rating:
5.0

Very friendly and helpful manager. Great experience.

Trevor L  |  First Impressions 
Rating:
5.0

Excellent help, would use again.

allison w  |  First Impressions 
Rating:
5.0

A very pleasant experience, great staff, always helpful

Carol P  |  Overall Experience 
Rating:
1.0

call if you care to hear the story not good 617-875-7373

ROBERT D  |  Overall Experience 
Rating:
5.0

I want to commend the staff. I had a little trouble and they were courteous, helpful, and supportive. This is a facility I would return to and which I would highly recommend.

Lydia P  |  Overall Experience 
Rating:
5.0

Excelent!

Lourdes D  |  Overall Experience 
Rating:
5.0

Very helpful and professional. Very thankful for making my son's move go so well.

James S  |  Overall Experience 
Rating:
5.0

The owner at the Norwood location & Adrienne were awesome! They made my day brighter!

armini t  |  Reservation 
Rating:
5.0

Every time I showed up there they took care of me I have no complains how many complements great people

gregory l  |  Overall Experience 
Rating:
5.0

Kasier was so helpful and wonderful to work with. 👍🏻👍🏻👍🏻👍🏻👍🏻 5 thumps up!!!

Todd H  |  Overall Experience 
No reviews have been submitted for this location.

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