Customer Reviews for U-Haul Moving & Storage at Rte 295

4584 reviews

411 Marginal Way   Portland, ME 04101
(Rt 295 & 1a)

(207) 774-0758

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(207) 774-0758

411 Marginal Way
Portland, ME 04101
(Rt 295 & 1a)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All three of the employees I spoke with were extremely friendly and helpful and made everything so quick and easy. I was so grateful to have this service available to walk to in my neighborhood. Thank you!

JESSICA M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER H. 
Rating:
5.0

Great service

David D. 
Rating:
3.0

I felt as thought the charges listed online were misleading - online it was showing one total then I was charged nearly triple that amount. My rental was returned 45 minutes late (which I understand I am responsible for) BUT the representative at the location said not to worry that "it's not a problem at all" THEN I was charged another FULL rental charge for a "second day rental" ... customer service was able to refund me but it would've been nice for the representative to have that conversation with me in person. I will not use uhaul ever again as I am also not interested in utilizing a company that doesn't provide full upfront pricing and then runs an amount on your card with no communication prior to. I understand the milage charges are hard to verify but again, that is why they should call you before just running an amount on your card. I'm sure this is all in fine print somewhere so its "my fault" but its just a very misleading way to conduct business. It seems like uhaul just hopes you don't actually review the charges so they can take way more money than was originally agreed to.

EBEN M. 
Rating:
5.0

The operations associate or manager of worked with was fantastic! He should be promoted! He hade the rental the smoothest experience I have ever had with uhaul. He even went above and beyond as he was leaving for the day, instead of letting me do a mobile return he unlocked the doors and made sure the return process was just as easy as the pick up. I only wish I could remember his name, thank you!

NATHANIEL C. 
Rating:
5.0

Fast service. Friendly yet professional staff.

MARTIN B. 
Rating:
5.0

Top-notch service and equipment as usual!

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

WARREN R. 
Rating:
5.0

Excellent customer service

LANCE P. 
Rating:
5.0

The trailer rental could not have been easier or more efficient. Everything was done just the way it should be done.

Kevin H. 
Rating:
3.0

Customer did not leave a comment.

ANNE C. 
Rating:
5.0

Why I don't know guide hook up mount tight, On the way hook up mount come out. Police help to me, after near u haul Mechanic service, about 1.5hour delay. Safety first!!

JUNGJAE P. 
Rating:
5.0

Thank you for great service.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Great personnel.

Ramon R.  |  First Impressions 
Rating:
1.0

There is no customer service at Uhaul. The organization as a whole sucks. Several pieces of my furniture are damaged. I can't wait to hear the bullshit excuses...That is after I spent hours on the phone waiting for someone to answer and then having them hang up on me. You wanted me to tell you how to improve your organization? It appears to be rotten from the head down. I suggest you start at the top.

LISA E. 
Rating:
1.0

Under staffed location caused delays. If you reserve ahead of time they should have it ready for you to pickup. Not have to locate it on a separate lot whiling waiting for a free attendent who has no idea where to look after waiting in line for 15 minutes and having an employee who struggled with the process. There was a couple of running lights out on the rental as well. Overall not a good experience and would not recommend this location. When I left there was a line out the door assuming over an hour wait based on the amount of employees and the service I received.

JOHN C. 
Rating:
3.0

Customer did not leave a comment.

PATRICIA R. 
Rating:
4.0

Customer did not leave a comment.

GEORGE L. 
Rating:
5.0

I have one complaint. When I picked-up the truck , I was told that the fuel tank was full. Indeed the needle showed full. I drove the car 16 miles then refilled the tank before returning it. It took just over 5 gallons. Either the tank wasn't really full (which is what I believe), or the truck gets 3 miles per gallon, which I don't believe. It's not a lot of money, but I feel cheated.

ROBERT B. 
Rating:
3.0

Leave the stuff that people rent inside the truck. Thank you

LEANDRO O. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

I was confused by the fact that the truck didn't have a full take of gas and over 300 miles on it as I didn't realize it was brand new and/or that you bring it back with as much gas as it had rather than having to fill it up. Totally my bad.

JENNIFER H. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Seamless process. Thank you!

Patricia G. 
Rating:
3.0

I rent there a few times a year and the check in takes too long. This time I wanted to use mobile check in but your website "wouldn't allow" me access. It took over half an hour to check in with staff and then they had lost the keys to the van.

DARIUS I. 
Rating:
2.0

The after-hours returning needs work.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

ROSA N. 
Rating:
5.0

Bigger parking lot.

DAVID A. 
Rating:
4.0

Water was dripping from the ceiling onto a large pile of cardboard boxes up for sale.

Alfred L. 
Rating:
5.0

Customer did not leave a comment.

EDMOND G. 
Rating:
4.0

sometimes there is only one person behind the counter which can cause delays. drop off went smoothly

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

Dimitri B. 
Rating:
5.0

Customer did not leave a comment.

WALTER P. 
Rating:
2.0

Had to track down employees for assistance multiple times. Spent over 2 hrs at location just to pick up equipment

REBECCA V. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Inspect the truck prior to renting especially when the customer is going to be traveling a long distance. Other than that the truck was clean and drove nicely.

ALEC B. 
Rating:
3.0

OVERCHARGED FOR INCORRECT MILEAGE. MILEAGE OUT 12012, IN 12035. 23 MILES, NOT 116. ONLY HAD THE TRUCK FOR 60 MINUTES. NO WAY COULD ANYONE RACK UP THAT MANY MILES IN SUCH A SHORT TIME. PLZ ISSUE A CORRECTED INVOICE.

PAUL C. 
Rating:
5.0

It was very busy but still went fast and quick and the return went fast and quick as well good job U-Haul

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Warren J. 
Rating:
5.0

The people at Marginal Way are great--always so helpful and nice. The facility is very nice. My only problem is: apparently storage unit 3240 gets wet! I did have some damage to one chair and lost one box of books. I would recommend not renting that particular unit. Everything and everyone else there is stellar. Top-notch.

Mary/Robert C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

SALLY M. 
Rating:
4.0

Customer did not leave a comment.

jane A. 
Rating:
4.0

Customer did not leave a comment.

Joanna S. 
Rating:
1.0

First, we were directed to the wrong truck by an employee. Second, the employee directed us out to the correct truck; upon walking out to the truck and unable to get in, we walked back to the front desk only for the employee to realize he forgot to leave the keys in the truck.

Jamie H. 
Rating:
4.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Fix key box #1, or don't put any key's in it for automatic pick-up. This caused me some problems in checking out (and in). I had to go to the counter to get the key. As a result my checkout was completed without me being able to put in initial mileage. This caused a problem when I dropped off and tried to auto-checkin - couldn't put in real mileage because it looked like I had driven thousands of miles.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
4.0

Was pleased with pickup and drop off team and process

TODD F. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
4.0

Customer did not leave a comment.

Corey B. 
Rating:
3.0

Customer did not leave a comment.

Henry S. 
Rating:
5.0

I have moved many times in my life and have used this location in the past. This is by far my best experience. Maybe it was the timing because usually it is a slow process to get checked in checked out but today it was quick and painless and the staff was so friendly. Thanks

MATTHEW C. 
Rating:
5.0

Happy repeat customer

G Robinson W. 
Rating:
5.0

Keep up the good work

G ROBINSON W. 
Rating:
5.0

Customer did not leave a comment.

Adrianna T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FEDERICO B. 
Rating:
5.0

Friendly and efficient

WILLIAM C. 
Rating:
5.0

Great customer service!

Glen B. 
Rating:
5.0

Customer did not leave a comment.

Frederick P. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
5.0

I have used you many times and I won't hesitate in the future. Thank you!

AARON S. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
4.0

Try to reduce mileage price ...

LANGABA A. 
Rating:
1.0

I was sent off to find mom the truck that I rented which was then found to be located half a mile away from the office and they had to use one of the outside people to go and find it and then it proved to be full of junk including mattresses and old cans of food the second truck they offered me only had is 1/16 of a tank of gas the truck had 160,000 miles on it and the front end shook while driving. The whole operation is subpar.

stephen B. 
Rating:
5.0

Customer did not leave a comment.

Anne S. 
Rating:
4.0

Customer did not leave a comment.

PAUL J. 
Rating:
5.0

Best U-Haul experience ever for this location. It used to be dreadful. Yesterday it felt like a new place. (Employees scurrying in and out should still be required to wear a mask...) The folks behind the desk could not have been friendlier and more efficient.

James P. 
Rating:
4.0

Customer did not leave a comment.

ALDEN W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES V. 
Rating:
5.0

The staff were all helpful and courteous, even going out of their way to assist us. Thank you.

David C.  |  First Impressions 
Rating:
5.0

Everything went off without a hitch ;)

RICHARD W. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
4.0

Customer did not leave a comment.

PETER M. 
Rating:
5.0

I'm still don't understand the extra charges I've got but my overall experience was satisfactory.

BOLIVAR R. 
Rating:
1.0

Customer did not leave a comment.

AUSTIN B. 
Rating:
5.0

Service was fabulous. I hadn't rented a truck in years; and both of the guys who worked there made the experience easy and helped look out for my interests. Great experience

KELLIE C. 
Rating:
5.0

Customer did not leave a comment.

Neil S. 
Rating:
2.0

I took me over a week to get my final bill/invoice TWICE - on two different truck rentals in two different weeks. And I do not believe I would have received either if I did not stand in line at the location and wait for it. Very disappointed.

MEGHAN T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

VINCENT S. 
Rating:
4.0

Customer did not leave a comment.

GREGORY O. 
Rating:
4.0

truck idled very strange and felt like it was going to stall at lights and stop signs I was changed for furniture pads which I did not ask for and did not use.

TAMARA R. 
Rating:
5.0

Great employees, and great, quick, easy service.

JIMMY N. 
Rating:
5.0

It took me FOREVER to get through to an agent by phone. And also your web site was broken and wouldn't allow me to cancl a reservation. IN PERSON everything was excellent.

MARGARET M. 
Rating:
5.0

I had to change my drop off time to a later time. I called the Regional Scheduling Office and spoke with Haley. Haley was absolutely phenomenal!!! I told her what my issue and request was. Without blinking an eye, Haley quickly and efficiently changed my drop off time from 10AM to 12 Noon without further charges being imposed. Thank you Haley!! I sincerely appreciate your assistance and how friendly and helpful you are. Amazing service!!!

CHALMER D. 
Rating:
3.0

Customer did not leave a comment.

william S. 
Rating:
5.0

Customer did not leave a comment.

Nawaf H. 
Rating:
5.0

Please send me my receipt .

MICHAEL B. 
Rating:
3.0

Everything went as planned on return.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

COME ARISTIDE B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD JOSEPH S. 
Rating:
1.0

The trailer I reserved several days in advance was not available as it had been booked by someone else.

WILLIAM R. 
Rating:
5.0

Good customer service at the desk

SAMUEL H. 
Rating:
5.0

The left hand turn signal stopped working toward the end of my rental.

Norman G. 
Rating:
5.0

Great and personal customer service - truck was in perfect condition!

SUSAN F. 
Rating:
5.0

Customer did not leave a comment.

Rachel K. 
Rating:
5.0

Customer did not leave a comment.

FATHIA E. 
Rating:
5.0

Customer did not leave a comment.

Karen D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon B.  |  Overall Experience 
Rating:
5.0

I recently bought a house and no longer required a storage unit but I had my space for three and a half years and always had a great experience. The staff were great and so helpful and polite. I always felt like my valuables were safe and would definitely recommend using Uhaul for storage needs.

jennifer r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy G.  |  Overall Experience 
Rating:
4.0

The staff was very helpful and courteous!

Carol M.  |  First Impressions 
Rating:
3.0

The practice of separate bills for each unit when I had two units led to double very high late fees. I went online and put the payment on auto, then received a few days later a letter telling me that if I put the payment on auto The late fees would be refunded. They were not refunded and I got another late fee the next month for one unit which is when I found out that each unit was charged separately. I went in and explained and the single late fee was refunded, but I was told that it was to late to refund the first two.

FREDERICK D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dana s.  |  Overall Experience 
Rating:
5.0

We didn't access our storage space much at all, but when we needed to get in we were able to do so and the staff was helpful when we couldn't get our key card to work. We will definitely consider using u-haul again and will recommend to anyone looking for storage in Portland.

Susan W.  |  Overall Experience 
Rating:
5.0

RYAN IS A HOME RUN GUY. Unfortunately you have an IDIOT AT YOUR BRUNSWICK OFFICE who wanted to charge a drop-off fee twice the rental fee for a defective trailer rental where the hitch detached while on I295. Only because of my experience driving trucks was I able to prevent what could easily have become a catastrophic accident. And the fellow who rented and hooked up the trailer in S. Portland needs serious training in properly securing the chains. You need guys like RYAN on the job and the schmuck in Brunswick needs to find a job washing dishes. If anybody up the food chain wishes to discuss further, call me. 239-293-8180

Paul R.  |  First Impressions 
Rating:
3.0

A couple of my belongings took moisture damage. Long, slow moving lines at front desk. Understaffed? Fake plant in public restroom is covered in dust. Looks awful. Friendly, respectful staff make up for it.

MICHAEL V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAHFUZ F.  |  Overall Experience 
Rating:
5.0

Family member passed I owed a grand Ryan said don't worry about it just clean ur belongings out it wasn't for the money workers have a heart

Robert H.  |  Overall Experience 
Rating:
4.0

For some reason I was charged $94,95 after canceling my unit. I discovered it when looking at my bank statement. Spoke with a UHaul representative and am waiting to see if it gets resolved.

Bryan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Soozie L.  |  Overall Experience 
Rating:
5.0

The staff were so helpful with answering all my questions and helping me upgrade to a larger space when I realized the space I had rented online was not large enough.

Donalee S.  |  Online Move In 
Rating:
5.0

I want to take a moment to praise one of your employees at the Marginal Way location in Portland, Maine. Ryan Lent waited on me several times over the past month when I was there for vehicle rentals and returns, and purchasing moving supplies. Ryan was also there on the day I moved my belongings into the storage unit. Ryan walked me to the unit, assisted with the lock, explained the process. He was very patient, professional, and helpful to me. I am very grateful for the services available at your location, and will be happy to refer friends and family. Diane

Diane N.  |  Online Move In 
Rating:
4.0

There was some difficulty on which building my unit was in. I tried the first building and could not access. Then spoke relish two workers who directed me to another building which was wrong. Then just walked in and waited for an agent to find my unit. Thanks

Rodney M.  |  Online Move In 
Rating:
2.0

I used the uhall drive up storage units in downtown Portland Maine for 3 months. The units were not clean when I took possesion and by design are not well sealed from environmental polution, risk of contamination from adjacent units. On a number of occasions while I was accessing my unit for storage, I noticed people that were using there unit as “tiny homes” smoking, lounging, napping even in their unit.

Yvette K.  |  Overall Experience 
Rating:
4.0

Received no information on using access card. First entry the employee opened the door. On second attempt to enter, followed instructions on keypad and card did not work. Was able to access after employee opened door. Card still does not work.

Joshua D.  |  First Impressions 
Rating:
5.0

Thank you. Your assistance and availability is greatly appreciated!

Michael Q.  |  Overall Experience 
Rating:
4.0

Thanks for the service and trust and i will be sure to let others know that you are the best..

Bienvenu K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John J.  |  Overall Experience 
Rating:
1.0

STAY AWAY!!! They play games after games after games. There is no GM so it's the wild west! They DO NOT honor their own benefits that you pay for that is CLEARLY LISTED ON THEIR SIGNS! They wanna be nosey and watch you with you OWN STUFF. Multiple complaints fall on deaf ears. And if you complain about their crappy service they wnd up taking more of your benefits away but keep charging you the same rate. Multiple complaints to corporate with ZERO resolution. They you feel like your doing something wrong for using the storage unit THAT YOU PAY for. Place is absolute joke!!! I went right down the road to a competitor with NO hesitation. What a complete waste!!!

reynaldo c.  |  Overall Experience 
Rating:
3.0

I called many times but never received a call back. My storage unit had no lighting in it.

elizabeth h.  |  Overall Experience 
Rating:
3.0

I had planned on a dozen blankets for usage. And after driving south for many miles through tolls realized and doubled back. Only bad reservation issue.

Ronni-Jo C.  |  First Impressions 
Rating:
5.0

The only thing is that I thought it was a little pricey, other than that good experience.

Ashley M.  |  Overall Experience 
Rating:
5.0

Very impressed with the size, helpfulness and cheerfulness of the staff. Top rate!

ANN K.  |  Overall Experience 
Rating:
3.0

The storage unit had sticky candy melted on the floor. When it was noticed, I should have been offered another unit or it should have been cleaned.

Bryan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Guangyao L.  |  Overall Experience 
Rating:
5.0

facility was very large but well maintained. staff friendly and courteous. Very, very glad they were able to accommodate a last minute need for storage.

ANN K.  |  First Impressions 
Rating:
4.0

I ended up not keeping the unit because the 1-800 agent told me the unit was ground floor...or if it was second floor there would be an elevator. Unfortunately, neither was correct - and the stairs were small and would not have allowed us to move in some of our larger items. All the folks at the store were awesome and very helpful.

Aymes B.  |  Overall Experience 
Rating:
5.0

The garage doors close at 7pm, I was unaware. However, staff was prompt at helping us out.

Benjamin C.  |  First Impressions 
Rating:
4.0

Thank you for your professional services. Continue to add more storages so we can be satisfy at any time. Good look and success.

MVITA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna R.  |  First Impressions 
Rating:
3.0

Covid is making everyday tasks harder. I think uhaul is doing a good job at keeping people safe

Nichole H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT E.  |  Overall Experience 
Rating:
2.0

Expensive and my boxes got wet.

Adam G.  |  Overall Experience 
Rating:
5.0

The Strout girls and George were awesome!!!

Deb S.  |  First Impressions 
Rating:
2.0

You need more staff, more parking, more and easier access to interior storage with more bays and more carts, MORE DIRECT ACCESS TO TRAINED AND INFORMED PHONE/COUNTER STAFF. Hire cheap get cheap. Usually young. IMPORTANT: I talked to 2 employees on the call-center line and neither had accurate or satisfactory information both of which was vital and time-sensitive. Third individual had the right info and assurances. I fell on ice on street where I was forced to park because the U-Haul lot was full of trucks and vans on a slow Sunday morning. You charge for EVERYTHING connected to your business. The least you can do is to provide a commensurate service. Doing otherwise labels you as arrogant because you are the "only game in town". Your attitude is "take it or leave it". Have heard it more than once. Now I know first-hand.

Martha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen L.  |  First Impressions 
Rating:
5.0

Excellent

Betty G.  |  Overall Experience 
Rating:
5.0

George is always so pleasant and helpful with helping me to gain access to the unit when I forget how to check in with the card.

christine r.  |  Overall Experience 
Rating:
5.0

I was so impressed with the service I received and the willingness of the staff to work with me and help me find the right solution for what I needed. Thank you so much for all of your help!

Kristy M.  |  First Impressions 
Rating:
5.0

On what could have been a very stressful day the staff at the Marginal way Portland location went above and beyond expectations to help me.

April E P.  |  Overall Experience 
Rating:
5.0

Great experience

CHARLES F.  |  Overall Experience 
Rating:
4.0

None

Christina C.  |  Overall Experience 
Rating:
5.0

My comments can not express the satisfaction I experienced with this company and specifically, the employees. They surpassed my needs and requests always with the utmost kindness and respect.

Trisha S.  |  Overall Experience 
Rating:
5.0

Terrific, very convient location, never a problem, very helpful. Have rented several vehicles there also.

JACK G.  |  Overall Experience 
Rating:
2.0

The lines to speak to a customer service person are too long. There should be more than 2 people working on a Saturday morning.

Rose K.  |  Overall Experience 
Rating:
4.0

Clean, Very friendly staff.

jeff j.  |  Overall Experience 
Rating:
5.0

In renting a storage unit and van I found my experience excellent. I've had an issue retrieving my belongings for about 2 months and was so please to be guided by your team making it so easy. Thanks.

andrea o.  |  First Impressions 
Rating:
4.0

All went well

Christina C.  |  First Impressions 
Rating:
2.0

We only used the storage for a brief time and the charges kept increasing. Our experience is that this is your business model. It is a very sleazy atmosphere.

robert f.  |  Overall Experience 
Rating:
4.0

Our experience was overall great. The website did imply 24-hour access, which is not true and there was not a light in our storage unit. Therefore we were left to move in and out with no lighting.

KAYLA W.  |  Overall Experience 
Rating:
3.0

I made a reservation for a temp storage. Upon arrival, the front desk staff, although courteous, didn't know how to use there own database. Approx. 30 min later, "Heather" came to the rescue.

Schadrac J.  |  First Impressions 
Rating:
3.0

needed more staffing

Douglas C.  |  First Impressions 
Rating:
5.0

Staff was very attentive knowledgeable and quick

michael m.  |  First Impressions 
Rating:
4.0

Great service. Wish there was an elevator

Anita R.  |  First Impressions 
Rating:
5.0

Always helpful, always polite.

WILLIAM R.  |  Overall Experience 
Rating:
5.0

Just great

Shonda O.  |  First Impressions 
Rating:
5.0

Your staff was professional and kind. Thank you!

candace f.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. Our items were secure and in the same condition as when we first stored them. Very happy with our experience!

dana l.  |  Overall Experience 
Rating:
4.0

Only issue I ever had was once I tried getting in unit but had a bunch of U haul trucks blocking unit.

michael s.  |  Overall Experience 
Rating:
5.0

The staff at this location are awesome and super helpful. I have used them for 3 moves and they made every effort to find solutions to problems with truck availability that were out of their control.

LEANN V.  |  Overall Experience 
Rating:
2.0

The clerk that assisted me was wonderful but overworked. It was the first of the month and she was the only clerk working and there was a long wait for service.

Steven Q.  |  First Impressions 
Rating:
5.0

Everyone was very nice and accommodating!

KELLY S.  |  First Impressions 
Rating:
1.0

I waited ONE HOUR in line, at the Marginal Way Portland Maine location to finalize my self-storage unit, only to learn that the hours of access are not what was listed on the website.

KAREN P.  |  First Impressions 
Rating:
5.0

Always someone available and helpful.

Robert B.  |  Overall Experience 
Rating:
5.0

Excellent location and very helpful hours. The facility was clean, well lit, and secure.

brenda l.  |  Overall Experience 
Rating:
5.0

3/31/19 I spoke with 3 individuals in total, each personable, friendly, and exceptionally helpful. Overall a surprisingly easy and pleasant experience.

Philip M.  |  First Impressions 
Rating:
4.0

🐾

David G.  |  Overall Experience 
Rating:
5.0

Service was excellent in every way! Thank you!!

Joanna C.  |  First Impressions 
Rating:
5.0

Great service, was able to pick up my 5'x8' trailer, get it hitched, clear out my storage, load up and close my storage unit account all in a couple of hours before the storm hit. Mission accomplished

John K.  |  Overall Experience 
Rating:
5.0

Quick, efficient and friendly service! Will gladly deal with these people, again....

michael c.  |  First Impressions 
Rating:
5.0

Thank you! I always love doing Business with you guys!

Eric H.  |  Overall Experience 
Rating:
4.0

Great customer service, however the trucks blocking the entrance was frustrating.

tonya d.  |  First Impressions 
Rating:
4.0

Had to buy special lock.

Philip B.  |  Overall Experience 
Rating:
1.0

Filled out all my paperwork day before online yet only had my car read day of pickup.. Fortunately I saved the the email receipt that proved I not only ordered the materials but paid for it.

Sterling D.  |  First Impressions 
Rating:
5.0

They were very helpful even if we were a little late with a payment they worked with us I would recommend them to just about anybody if you need storage go to 295 u-haul in Portland l them I sent you

Darcy and Jon S.  |  Overall Experience 
Rating:
1.0

This u-haul storage facility is a joke. They gave us the wrong size units so we had to get a third one. They were not friendly, especially the guy there named William. Every one here should be fired!

Lisa M.  |  Overall Experience 
Rating:
5.0

The manager was great, friendly And very helpful. We had a great experience, thank you so much!

Kasey M.  |  First Impressions 
Rating:
5.0

the staff were very friendly and informative

paul b.  |  First Impressions 
Rating:
5.0

Very satisfied with the service received.

TYRONE K.  |  Overall Experience 
Rating:
5.0

The staff was excellent, and their positive energy made my stay at uhaul feel like I was just at home.

David G.  |  Overall Experience 
Rating:
5.0

They were very accommodating given the winter weather and sensitive to what I needed for space. Very helpful, 10/10 would recommend.

Samantha S.  |  Reservation 
Rating:
5.0

Great service!!

BILL M.  |  Reservation 
Rating:
1.0

I told them that I did not need the space for the next month but I was still told to pay even though I did not have anything in the unit.

Rukia A.  |  Overall Experience 
Rating:
5.0

Very busy Uhaul center, efficiently run. Thorough, helpful and friendly counter agents. Satisfied all my moving and storage needs.

Andrew M.  |  Overall Experience 
Rating:
2.0

Move in help was scheduled through uhaul but when the movers went to pick up the box they were told it could not be released until a later date. My move was delayed, causing me major inconveniences.

Theresa K.  |  Overall Experience 
Rating:
1.0

I have been out of my storage space and they keep sending me bills and letters that I owe for more months. I have called over 6 times and each time they say they will fix it and a manager will call.

Sonya M.  |  Overall Experience 
Rating:
2.0

LONG hold times, multiple transfers and HUGE lines at the UHAUL office. But once you get to a person they are professional and effective. Especially the woman who dropped off and picked up my POD.

Jura A.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Great experience. Thank You!

Christopher D.  |  Overall Experience 
Rating:
3.0

Every time moved around lights goes off. When someone has trouble walking and has to used walker steps aren't good idea to be on

Pamula/John T.  |  Overall Experience 
Rating:
5.0

The small unit was adequate for my needs and was clean. The facility is near an interstate exchange and near my residence, saving time driving through urban streets. Thank-you.

CHESTER B.  |  Overall Experience 
Rating:
2.0

Not nearly enough help. Long line and wait time to check in.

jim s.  |  Overall Experience 
Rating:
3.0

Had no real issues with the overall quality of service, however this location didn't have enough people working to handle the volume of customers that were there. Really long wait times.

charity l.  |  Reservation 
Rating:
4.0

There is always a long line in the office; service takes a while.

lex j.  |  Overall Experience 
Rating:
5.0

Excellent staff, very friendly and helpful. Registered van and storage locker online, it was a snap, couldn't be easier. I highly recommend their services.

Andrew M.  |  Reservation 
Rating:
5.0

U haul management at Marginal way should add more staff on week ends to avoid long lines waiting time that customers spend at the front desk to get served. Thanks.

Eric G.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff.

Susanna P.  |  Overall Experience 
Rating:
4.0

Jennifer Strout was fabulous! Even at the end of the day. The signs hung over the boxes were mis-leading in the price they advertized. It wasn't clear that the prices were only if bundled.

BILL B.  |  Reservation 
Rating:
5.0

awesome team in portland

Noah B.  |  Reservation 
Rating:
3.0

This U-Haul locations doesn't have the amenties that most others I've seen. Also, the staff is either over-worked or just disinterested. Each time I had to visit for support I waited a long time.

Jeremy A.  |  Overall Experience 
Rating:
1.0

After I had made payment online with agent I went to location. After 30 minutes of waiting for someone to figure it out I was told I did not have a reservation and even if I did there did have one!!!

LAURIE L.  |  Reservation 
Rating:
4.0

The only thing I am still waiting for is the door repair. It falls off the track and I nearly impossible to open or close. I was made aware of the problem when the unit was first rented. Thank you

PHIL L.  |  Overall Experience 
Rating:
4.0

The check-in was a little slow as there was a long line with only one Uhaul employee at the counter to help. The drop-off process was quick and easy.

TREVOR B.  |  Overall Experience 
Rating:
5.0

The lady we spoke with, that secured our storage unit was great!! She took the time to explain all the details to us. We will gladly continue to do business with Uhaul Storage.

Sean W.  |  Reservation 
Rating:
5.0

Great Experience

lee h.  |  Overall Experience 
Rating:
4.0

Staff and facility great. I did originally request and reserve a large storage unit that upon arrival with items was not available and caused a lengthy, multi-storage unit scenario to unfold.

Andrew P.  |  Overall Experience 
Rating:
1.0

Use any where else

Trever A.  |  Overall Experience 
Rating:
5.0

very nice and affordable price

George M.  |  Overall Experience 
Rating:
5.0

This facility is great! The staff was always helpful. The unit was clean. Parking for loading/unloading was convenient. I always felt safe coming and going at all hours. A great experience! Thank you!

JUDITH K.  |  Overall Experience 
Rating:
4.0

Access to indoor storage area for longer hours would be helpful.

Gavin T.  |  Overall Experience 
Rating:
2.0

I was under the impression that we were finished with paying rent from 0129 storage unit. All belongings have been out of unit for a month now.

Damian H.  |  Overall Experience 
Rating:
5.0

I always appreciate the experience with this store.

Codi P.  |  Overall Experience 
Rating:
1.0

Have used uhaul off and on for years. This will be the last time. There is a saying, if you get good service, you tell a few people, if the service is bad you tell at least 25 people.

ellen d.  |  Overall Experience 
Rating:
2.0

Worst customer service I've encountered almost anywhere. Horrible attitudes and just unwilling to help. Dont dare go here near the end of the day as employees scatter to avoid any sort of concerns.

brandon d.  |  Overall Experience 
Rating:
3.0

The staff was polite but the check in and check out was slow because of only one staff at the counter. And as I commented to you before (which you did not reply to) the person paying with the card or

emily m.  |  Overall Experience 
Rating:
1.0

I found the area to hot and many homeless people watching me. I felt it was not safe.

David G.  |  Overall Experience 
Rating:
5.0

Maybe a little more help at service counters during busy times

John M.  |  Overall Experience 
Rating:
4.0

Friendly, helpful owner. Erich, was very helpful too, thank you.

dennis h.  |  Overall Experience 
Rating:
3.0

No comments

Janet M.  |  Overall Experience 
Rating:
5.0

Keep up the good job and great attitudes!

MICHAEL D.  |  Overall Experience 
Rating:
5.0

Everyone there was so helpful and nice!!!

Derek S.  |  Overall Experience 
Rating:
5.0

Jeremy was friendly and efficient!

Jane M.  |  Overall Experience 
No reviews have been submitted for this location.

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