Customer Reviews for U-Haul Moving & Storage at Rte 295

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Rte 295

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Christopher H.
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Customer did not leave a comment.

Neal S.
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App took a while to get approved, that was the only pain point

Alex S.
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Customer did not leave a comment.

CASEY JOHN G.
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Customer did not leave a comment.

Valencia B.
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The lady helping me out was amazing. Very nice and friendly.

David C.
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Customer did not leave a comment.

LANGABA A.
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Quickly action take on the client who does make the appointment to help then to move on also. And keep focus on the follow up, u-haul should sell the gift card to help those who use cash to pay it and use it.

Soozie L. | Overall Experience |
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Customer did not leave a comment.

Douglas F.
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Customer did not leave a comment.

Matthew E.
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Customer did not leave a comment.

Robert A.
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If you check in online beforehand, there should be a separate line from people who walk off the street. Wendy was great and it shows that she loves her job. She gave great customer service.

Andrew D.
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Customer did not leave a comment.

DEBORAH C.
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Customer did not leave a comment.

Claire L.
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There was a lack of rentals and restrictions on drop off only locations that where unreasonable financially along with extra mileage. Followed the online profile/payment and had to wait an hour; we located trailer in parking lot which was unclean with manure. Had to be washed with no other trailer available. Left feeling as a customer that I was accommodating U-Haul. All where professional except one person's out of line outburst.

Samantha F.
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There was a dirty tire in my van and I was transporting an ivory-colored sofa. The oil needed changed and the one tire needed air. I picked up the van an the gas gauge was below 1/4 tank. I talked with the person at the site (even though I was attempting to pick-up using my phone only) and also called a representative and they both required me to fill it up to 1/4 tank to return it without a $30.00 fee. I did that to avoid the fee, but essentially put more gas in the van than I actually used. Two of four people that I spoke with didn't have masks on, but it wasn't the woman's fault. She got called in the moment she was walking in the door to help me. She didn't even have a moment to clock in. The two people that I worked most closely with (to get the keys and to check-out) were very pleasant. Thanks to the woman at the end who reassured me about the charges. She did show me a receipt of $45, because she said there would be a credit of $7.50, but then her phone died so she said she would do it by computer later. Now I am being charged more--$52. Overall, I was able to use the van for what I needed it for, but it was not the quality that I expected and it was a frustrating experience.

Lauren B.
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Despite making the reservation online, I still waited 40 minutes to be helped. At which time I repeated everything online, seeming redundant. I was then charged for the insurance I had opted out of online and in store. The clerk could not undo that charge so I had to return to waiting for the other clerk. After 15 more minutes of waiting for this to be corrected she told me I was good to go, the charge had been canceled. I was still charged. I then had to call when I saw I had still been charged. I was on hold for 10+ minutes and was told I could make a request for reimbursement or talk to someone directly at the location. I chose to talk to someone. I was put back on hold for 10 more minutes and then someone that once again was not at the location picked up. Both individuals explained that there was no note and nothing in the computer indicating the clerk has ever removed any charge. So I was sent to customer service to make a claim. Lots of waiting and run around.

Steven A.
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Enterance to the facility was so confusing, we gave up and parked on the road. A 20' truck was reserved, but not available. As a result I had to leave behind about $2000 worth of belongings because they would not fit in the 15' truck that was available. Haha, of the $50 comp I was offered, look for a complaint to corporate at a minimum. I would sue in small claims if it were practical, you guys owe me $2000.

PETER G.
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Customer did not leave a comment.

HAROLDBRETT D.
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Customer did not leave a comment.

CHRISTOPHER C.
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we had to extend the timing of a rental to an overnight and they went out of their way to accommodate. excellent customer service

Donalee S. | Online Move In |
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The staff were so helpful with answering all my questions and helping me upgrade to a larger space when I realized the space I had rented online was not large enough.

DAWN W.
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Reserved online but the app didn't work at pick up. It kept saying we were in the wrong location when we weren't. So I went inside to talk to someone. She had her mask only covering her mouth not over her nose. She was nice but gave us the wrong parking spot for our rental. We had to go back and get someone to mark previous damage. On the way out I noticed the gas level and mileage were wrong so I called it in. A nice person said she'd make a note on our file. On return it took 30 minutes to find someone who could confirm the adjusted numbers and give us a final receipt. We were the only customers there during this time. Overall it worked out but it was a lot of extra effort on our part to make it happen.

JEFFREY S.
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All went as expected

JOSEPH U.
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INCORRECT SIGNAGE DISPLAYING WRONG PRICES. UNACCEPTABLE AND RIDICULOUS.

ALBERT F.
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Person who scheduled trailer was very helpful along with assistant who hooked it up.

LYNDA B.
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Customer did not leave a comment.

Brian C.
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Truck smelled strongly of smoking. In App check in process takes a long time and could have been done ahead of time to make the process faster.

JAMES R.
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Customer did not leave a comment.

Stanley H.
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Customer did not leave a comment.

Eugene S.
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I used the online 24/7 to rent and pick up the van. Whe n I arrived at the Uhaul, I couldn't find the vehicle. I told the app I couldn't find it and it assigned another one. I couldn't find that one. Then it told me to go to second uhaul lot that I did not know existed. I went there and found the original van. Then I couldn't find the keys for the van. One of the Uhaul workers who could barely speak English told me the keys were in some sort of lock box. I had no code for a lock box. I then had to go into the Uhaul store and speak to a clerk who looked up my order and gave me the key. It took longer than expected to get the vehicle. Perhaps if you're going to offer 24/7 pickup and drop off, you should somehow make the key available. The clerk in the store said they don't keep the keys inn the vehicles. That doesn't make sense if you're going to offer 24/7 pick up and drop off.

DARIN M.
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Great Job!!

Kristen S.
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This was the easiest rental ever! I ordered my uhaul cargo van the night before I needed it. Showed up to the location- employees were very courteous and helpful! I wish I could remember the guy's name behind the register, because he was super knowledgeable and explained everything to me in a timely yet efficient manner! My van was ready, everything was clean- the van drove beautifully! The drop off was great as well (same location) there was a very kind gentleman that met me at my van, took my keys and drove the van away for me! I absolutely would go back to this location for future needs. I dont have a truck so getting furniture for my new apartment is already an annoyance , but they made it so much easier! Thanks y'all!

WALTER G.
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Stood in line for over an hour and 20 minutes just to get a trailer rental. I've been using this facility for over 20 years and the quality of service keeps getting a little worse each visit.

Nathan J.
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The last two experiences at this location have been terrible for pickup. In August there was only 1 person available first things Saturday morning. This most recent visit the computer system was not functioning. Both times took 45 minutes to get the vehicle. The customer service reps are friendly and professional but the other issues are making it hard to return back.

ADAM J.
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Customer did not leave a comment.

Gregory B.
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So we went to Saco as scheduled and they were very nice but they did NOT have the equipment we wanted (after waiting int a long line). So we had to drive to Portland Maine to get our truck and trailer. Portland was nice too but very slow. Took at least a half hour (no line). Then Portland did not point out they changed our St Augustine drop off location so we went tot he wrong return place first.

Jeffrey P.
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Customer did not leave a comment.

Gary F.
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Customer did not leave a comment.

MARWAN F.
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Poor customer service. Was charged an extra day even though Returned the truck on time

Rob P.
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Vehicle is very small for long legged people. can't move seat back far enough,. Dangerous driving position!

Diane N. | Online Move In |
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I want to take a moment to praise one of your employees at the Marginal Way location in Portland, Maine. Ryan Lent waited on me several times over the past month when I was there for vehicle rentals and returns, and purchasing moving supplies. Ryan was also there on the day I moved my belongings into the storage unit. Ryan walked me to the unit, assisted with the lock, explained the process. He was very patient, professional, and helpful to me. I am very grateful for the services available at your location, and will be happy to refer friends and family. Diane

James I.
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I did after hours drop off and only complaint is that signage for area to drop off trailers would have been more helpful. (none were present)

Ann S.
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The woman that checked me in and the man that check me out were both organized, efficient, knowledgeable and kind!

Laurie E.
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The person i spoke to at the counter to check in told me to leave the keys in the truck and I would get an email after it was processed. I did not get an email that night or next morning. Called twice, finally went to the location and spoke with a different person who was very helpful. The truck was still on the lot with the keys in it. Had not been checked in yet. He cleared it for me.

RICHARD A.
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The truck smelled like an ashtray and the inside of the windshield had a film on it that you could write in. And the out side of the windshield was plastered with bugs.

Thomas P.
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Customer did not leave a comment.

DON B.
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Customer did not leave a comment.

PAUL C.
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Customer did not leave a comment.

Courtney T.
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The employees here were smiles! Even if I couldn't see them in the mask, definitely concentrated on their job

debbie H.
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Customer did not leave a comment.

Paul D.
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Nothing - excellent service and fast check-in and check-out.

PAUL C.
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Customer did not leave a comment.

LENWOOD C.
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Customer did not leave a comment.

Daniel C.
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The vehicle was not ready when I arrived and so I had to wait. It also smelled like smoke.

Kenneth F.
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Customer did not leave a comment.

Steven L.
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Customer did not leave a comment.

David D.
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Customer did not leave a comment.

SALVATORE S.
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Great customer service. Great staff. Curteous. However, 15' foot box truck I leased was like driving a relic. LOUD inside. Could barely hear passenger speak. Suspension over any bumps almost unbearable. May want to take this one off the road.

DAVID B.
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Customer did not leave a comment.

Stephen H.
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Customer did not leave a comment.

JAMES S.
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Customer did not leave a comment.

John C.
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It was great the staff was very helpful and pleasant to deal with. It was quick and easy and the location was taking as many COVID safety precautions as was possible. It was a great experience.

guillaume R.
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Customer did not leave a comment.

JOSEPH F.
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The only issue was that the inside of the windshield was dirty. I cleaned part of it when I got to my house. Just a minor issue and every thing went fine. Thank you for your great service.

Brendan M.
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Customer did not leave a comment.

John P.
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Customer did not leave a comment.

lawrence M.
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The facility is woefully understaffed. Long lines to pick up and drop. This is my second rental this month, tried the mobile tool, could not get it to recognize location. Truck dirty. Staff in general are friendly doing what they can. Scan tools not working well, a simple task taking longer than needed

Sarah L.
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Customer did not leave a comment.

Nancy B.
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Customer did not leave a comment.

TRACIE C.
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Was lies to, employee was trying to do 5 things at once, sent me to fine my truck by myself, changed my contract with out explaining it an charged me double of what I was quoted. Not very happy trying to get my money refunded an no one seems to be able to help, feel like I was taken advantage of.

M Parker R.
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Took me a while to find the van and the key box. Otherwise, great experience.

Matthew H.
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Customer did not leave a comment.

Martin B.
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I've gone here for trucks for 6 years or so, for family moves. They have the trucks, the personnel, and the supplies. Everybody is friendly and helpful, even when they are crushed with customers. They have tried (and succeeded most times) to switch to a different size truck a couple of times when I've requested it. I like this place and think of them first when I need a truck.

michelle B.
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Team was very friendly and worked hard to take care of me

seth H.
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Trucks blocking return entrance

Benjamin S.
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Odometer and fuel levels were off. Caused big delays pre and post rental. Truck wasn't ready on time

carolyn J.
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pick up location did not have any truck available morning of pickup. was sent to out of the way location and had to wait in line fifty minutes. lost two hours of moving time which i had paid a worker for four hours. i pre ordered a 20 ft. truck at a location less than a mile from my home and to get there at 8 am and be told there was no truck available was very disappointing. will not use my original warren avenue portland location ever again.

scott K.
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this location is ALWAYS a chaotic mess: insufficiently staffed (one counter person at 830 AM) and not a manager or owner in sight. unfortunately, it is basically the only truck rental in town.

Atencio M.
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Customer did not leave a comment.

Dylan P.
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I got there in the morning the truck was not parked where the app said it was I had to search for it in the pouring rain couldn't find anyone to assist to me and to top it off the window was left down in the pouring rain and the inside of the cab was completely soaked

EDWARD S.
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Check in was slow, several customers and only 1 person checking people thru

Travis W.
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Your process to secure a truck needs work. It allows you to select a truck even if there are none available. I selected a 26ft truck for 10am and made plans to move at that time. I was called the day before and was told there was not a 26 ft truck available only a 17ft truck but not until 5pm. I was storing all of our belongings for 4 days so I needed a larger truck. That gave me less than 24 hours to find storage for things that wouldn't fit in a smaller truck.

Stephen G.
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Customer did not leave a comment.

STANLEY M.
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Customer did not leave a comment.

JACK JR H.
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Truck was new and in great shape. It drove well, fuel consumption was as anticipated and ready to go on time.

ANDREW PAUL P.
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Customer did not leave a comment.

Samuel P.
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I made a reservation a week in advance for pickup at 9:30. When I got there I was told there wasn't a truck there for me. I spent about 45 minutes waiting on another truck to be returned, meanwhile paying a pair of movers $100/hr to sit around. On top of that - I was billed for a fuel refill when I returned the truck with half a tank. Pretty outrageous that I had to wait on a reserved truck and then was charged $11 for gas. I'll take my business elsewhere in the future.

Daniel C.
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Customer did not leave a comment.

kathleen C.
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there was a long line picking up the truck, and then the first truck i had (after loading stuff into the back), had a tire pressure problem so i had to go back and return it for another one. when i returned the vehicle, the employees were fabulous. they were super kind, helpful, and walked me through understanding the charges. the customer service was EXCELLENT

DANIEL L.
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Pick up was 730 am. No one showed up till after8

David C.
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Customer did not leave a comment.

ROBERT O.
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Customer did not leave a comment.

Stephen W.
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Customer did not leave a comment.

Zachary W.
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Customer did not leave a comment.

KEVIN M.
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Online check-in did not work. I was Told the van was put back but it was across the street. Supposed to have dolly but did not. Overall very nice employees but They are disorganized, understaffed and the parking lot needs some sort of system.

CAROLINE T.
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The staff was really friendly and kind.

Ben S.
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Customer did not leave a comment.

JOHN O.
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The only thing that could have been better is in reservation and getting correct trailer. The trailer on my paperwork was not available at pickup, so I received another so It took additional time at drop off. I'm still hoping this will not create a future headache.

DAVID T.
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Customer did not leave a comment.

Michael W.
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Trucks Steering wheel was loose, doors would not shut right without slamming them. I reserved a 20 ft truck and they only had a 17 fit available, what's the point confirming the reservation if the equipment is not available.

TYLER S.
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Nothing. Pick and drop off was very smooth

Ian C.
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There needs to be a different system for getting the key. Like maybe a locker. I chose contactless pickup but still had to go in and wait in line to get the key. In addition I am convinced the van I was driving was not safe. Steering lacked alignment and the car shook over 60 mph.

James W.
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Awesome

Rodney M. | Online Move In |
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There was some difficulty on which building my unit was in. I tried the first building and could not access. Then spoke relish two workers who directed me to another building which was wrong. Then just walked in and waited for an agent to find my unit. Thanks

Yvette K. | Overall Experience |
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I used the uhall drive up storage units in downtown Portland Maine for 3 months. The units were not clean when I took possesion and by design are not well sealed from environmental polution, risk of contamination from adjacent units. On a number of occasions while I was accessing my unit for storage, I noticed people that were using there unit as “tiny homes” smoking, lounging, napping even in their unit.

Joshua D. | First Impressions |
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Received no information on using access card. First entry the employee opened the door. On second attempt to enter, followed instructions on keypad and card did not work. Was able to access after employee opened door. Card still does not work.

Michael Q. | Overall Experience |
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Thank you. Your assistance and availability is greatly appreciated!

Bienvenu K. | Overall Experience |
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Thanks for the service and trust and i will be sure to let others know that you are the best..

Elizabeth B. | Overall Experience |
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Customer did not leave a comment.

John J. | Overall Experience |
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Customer did not leave a comment.

reynaldo c. | Overall Experience |
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STAY AWAY!!! They play games after games after games. There is no GM so it's the wild west! They DO NOT honor their own benefits that you pay for that is CLEARLY LISTED ON THEIR SIGNS! They wanna be nosey and watch you with you OWN STUFF. Multiple complaints fall on deaf ears. And if you complain about their crappy service they wnd up taking more of your benefits away but keep charging you the same rate. Multiple complaints to corporate with ZERO resolution. They you feel like your doing something wrong for using the storage unit THAT YOU PAY for. Place is absolute joke!!! I went right down the road to a competitor with NO hesitation. What a complete waste!!!

elizabeth h. | Overall Experience |
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I called many times but never received a call back. My storage unit had no lighting in it.

Ronni-Jo C. | First Impressions |
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I had planned on a dozen blankets for usage. And after driving south for many miles through tolls realized and doubled back. Only bad reservation issue.

Ashley M. | Overall Experience |
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The only thing is that I thought it was a little pricey, other than that good experience.

ANN K. | Overall Experience |
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Very impressed with the size, helpfulness and cheerfulness of the staff. Top rate!

Bryan H. | First Impressions |
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The storage unit had sticky candy melted on the floor. When it was noticed, I should have been offered another unit or it should have been cleaned.

Douglas S. | Online Move In |
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Customer did not leave a comment.

Guangyao L. | Overall Experience |
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Customer did not leave a comment.

ANN K. | First Impressions |
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facility was very large but well maintained. staff friendly and courteous. Very, very glad they were able to accommodate a last minute need for storage.

Aymes B. | Overall Experience |
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I ended up not keeping the unit because the 1-800 agent told me the unit was ground floor...or if it was second floor there would be an elevator. Unfortunately, neither was correct - and the stairs were small and would not have allowed us to move in some of our larger items. All the folks at the store were awesome and very helpful.

Benjamin C. | First Impressions |
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The garage doors close at 7pm, I was unaware. However, staff was prompt at helping us out.

MVITA M. | Overall Experience |
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Thank you for your professional services. Continue to add more storages so we can be satisfy at any time. Good look and success.

Anna R. | First Impressions |
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Customer did not leave a comment.

Nichole H. | First Impressions |
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Covid is making everyday tasks harder. I think uhaul is doing a good job at keeping people safe

JOHN B. | Overall Experience |
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Customer did not leave a comment.

ROBERT E. | Overall Experience |
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Customer did not leave a comment.

Adam G. | Overall Experience |
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Expensive and my boxes got wet.

Deb S. | First Impressions |
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The Strout girls and George were awesome!!!

Martha B. | Overall Experience |
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You need more staff, more parking, more and easier access to interior storage with more bays and more carts, MORE DIRECT ACCESS TO TRAINED AND INFORMED PHONE/COUNTER STAFF. Hire cheap get cheap. Usually young. IMPORTANT: I talked to 2 employees on the call-center line and neither had accurate or satisfactory information both of which was vital and time-sensitive. Third individual had the right info and assurances. I fell on ice on street where I was forced to park because the U-Haul lot was full of trucks and vans on a slow Sunday morning. You charge for EVERYTHING connected to your business. The least you can do is to provide a commensurate service. Doing otherwise labels you as arrogant because you are the "only game in town". Your attitude is "take it or leave it". Have heard it more than once. Now I know first-hand.

Allen L. | First Impressions |
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Customer did not leave a comment.

Betty G. | Overall Experience |
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Excellent

christine r. | Overall Experience |
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George is always so pleasant and helpful with helping me to gain access to the unit when I forget how to check in with the card.

Kristy M. | First Impressions |
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I was so impressed with the service I received and the willingness of the staff to work with me and help me find the right solution for what I needed. Thank you so much for all of your help!

April E P. | Overall Experience |
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On what could have been a very stressful day the staff at the Marginal way Portland location went above and beyond expectations to help me.

CHARLES F. | Overall Experience |
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Great experience

Christina C. | Overall Experience |
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None

Trisha S. | Overall Experience |
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My comments can not express the satisfaction I experienced with this company and specifically, the employees. They surpassed my needs and requests always with the utmost kindness and respect.

JACK G. | Overall Experience |
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Terrific, very convient location, never a problem, very helpful. Have rented several vehicles there also.

Rose K. | Overall Experience |
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The lines to speak to a customer service person are too long. There should be more than 2 people working on a Saturday morning.

jeff j. | Overall Experience |
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Clean, Very friendly staff.

andrea o. | First Impressions |
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In renting a storage unit and van I found my experience excellent. I've had an issue retrieving my belongings for about 2 months and was so please to be guided by your team making it so easy. Thanks.

Christina C. | First Impressions |
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All went well

robert f. | Overall Experience |
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We only used the storage for a brief time and the charges kept increasing. Our experience is that this is your business model. It is a very sleazy atmosphere.

KAYLA W. | Overall Experience |
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Our experience was overall great. The website did imply 24-hour access, which is not true and there was not a light in our storage unit. Therefore we were left to move in and out with no lighting.

Schadrac J. | First Impressions |
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I made a reservation for a temp storage. Upon arrival, the front desk staff, although courteous, didn't know how to use there own database. Approx. 30 min later, "Heather" came to the rescue.

Douglas C. | First Impressions |
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needed more staffing

michael m. | First Impressions |
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Staff was very attentive knowledgeable and quick

Anita R. | First Impressions |
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Great service. Wish there was an elevator

WILLIAM R. | Overall Experience |
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Always helpful, always polite.

Shonda O. | First Impressions |
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Just great

candace f. | First Impressions |
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Your staff was professional and kind. Thank you!

dana l. | Overall Experience |
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Very friendly and helpful staff. Our items were secure and in the same condition as when we first stored them. Very happy with our experience!

michael s. | Overall Experience |
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Only issue I ever had was once I tried getting in unit but had a bunch of U haul trucks blocking unit.

LEANN V. | Overall Experience |
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The staff at this location are awesome and super helpful. I have used them for 3 moves and they made every effort to find solutions to problems with truck availability that were out of their control.

Steven Q. | First Impressions |
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The clerk that assisted me was wonderful but overworked. It was the first of the month and she was the only clerk working and there was a long wait for service.

KELLY S. | First Impressions |
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Everyone was very nice and accommodating!

KAREN P. | First Impressions |
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I waited ONE HOUR in line, at the Marginal Way Portland Maine location to finalize my self-storage unit, only to learn that the hours of access are not what was listed on the website.

Robert B. | Overall Experience |
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Always someone available and helpful.

brenda l. | Overall Experience |
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Excellent location and very helpful hours. The facility was clean, well lit, and secure.

Philip M. | First Impressions |
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3/31/19 I spoke with 3 individuals in total, each personable, friendly, and exceptionally helpful. Overall a surprisingly easy and pleasant experience.

David G. | Overall Experience |
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🐾

Joanna C. | First Impressions |
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Service was excellent in every way! Thank you!!

John K. | Overall Experience |
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Great service, was able to pick up my 5'x8' trailer, get it hitched, clear out my storage, load up and close my storage unit account all in a couple of hours before the storm hit. Mission accomplished

michael c. | First Impressions |
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Quick, efficient and friendly service! Will gladly deal with these people, again....

Eric H. | Overall Experience |
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Thank you! I always love doing Business with you guys!

tonya d. | First Impressions |
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Great customer service, however the trucks blocking the entrance was frustrating.

Philip B. | Overall Experience |
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Had to buy special lock.

Sterling D. | First Impressions |
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Filled out all my paperwork day before online yet only had my car read day of pickup.. Fortunately I saved the the email receipt that proved I not only ordered the materials but paid for it.

Darcy and Jon S. | Overall Experience |
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They were very helpful even if we were a little late with a payment they worked with us I would recommend them to just about anybody if you need storage go to 295 u-haul in Portland l them I sent you

Lisa M. | Overall Experience |
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This u-haul storage facility is a joke. They gave us the wrong size units so we had to get a third one. They were not friendly, especially the guy there named William. Every one here should be fired!

Kasey M. | First Impressions |
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The manager was great, friendly And very helpful. We had a great experience, thank you so much!

paul b. | First Impressions |
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the staff were very friendly and informative

TYRONE K. | Overall Experience |
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Very satisfied with the service received.

David G. | Overall Experience |
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The staff was excellent, and their positive energy made my stay at uhaul feel like I was just at home.

Samantha S. | Reservation |
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They were very accommodating given the winter weather and sensitive to what I needed for space. Very helpful, 10/10 would recommend.

BILL M. | Reservation |
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Great service!!

Rukia A. | Overall Experience |
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I told them that I did not need the space for the next month but I was still told to pay even though I did not have anything in the unit.

Andrew M. | Overall Experience |
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Very busy Uhaul center, efficiently run. Thorough, helpful and friendly counter agents. Satisfied all my moving and storage needs.

Theresa K. | Overall Experience |
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Move in help was scheduled through uhaul but when the movers went to pick up the box they were told it could not be released until a later date. My move was delayed, causing me major inconveniences.

Sonya M. | Overall Experience |
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I have been out of my storage space and they keep sending me bills and letters that I owe for more months. I have called over 6 times and each time they say they will fix it and a manager will call.

Jura A. | Overall Experience |
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LONG hold times, multiple transfers and HUGE lines at the UHAUL office. But once you get to a person they are professional and effective. Especially the woman who dropped off and picked up my POD.

Christopher D. | Overall Experience |
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Very friendly and helpful staff. Great experience. Thank You!

Pamula/John T. | Overall Experience |
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Every time moved around lights goes off. When someone has trouble walking and has to used walker steps aren't good idea to be on

CHESTER B. | Overall Experience |
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The small unit was adequate for my needs and was clean. The facility is near an interstate exchange and near my residence, saving time driving through urban streets. Thank-you.

jim s. | Overall Experience |
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Not nearly enough help. Long line and wait time to check in.

charity l. | Reservation |
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Had no real issues with the overall quality of service, however this location didn't have enough people working to handle the volume of customers that were there. Really long wait times.

lex j. | Overall Experience |
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There is always a long line in the office; service takes a while.

Andrew M. | Reservation |
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Excellent staff, very friendly and helpful. Registered van and storage locker online, it was a snap, couldn't be easier. I highly recommend their services.

Eric G. | Overall Experience |
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U haul management at Marginal way should add more staff on week ends to avoid long lines waiting time that customers spend at the front desk to get served. Thanks.

Susanna P. | Overall Experience |
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Very friendly and helpful staff.

BILL B. | Reservation |
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Jennifer Strout was fabulous! Even at the end of the day. The signs hung over the boxes were mis-leading in the price they advertized. It wasn't clear that the prices were only if bundled.

Noah B. | Reservation |
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awesome team in portland

Jeremy A. | Overall Experience |
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This U-Haul locations doesn't have the amenties that most others I've seen. Also, the staff is either over-worked or just disinterested. Each time I had to visit for support I waited a long time.

LAURIE L. | Reservation |
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After I had made payment online with agent I went to location. After 30 minutes of waiting for someone to figure it out I was told I did not have a reservation and even if I did there did have one!!!

PHIL L. | Overall Experience |
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The only thing I am still waiting for is the door repair. It falls off the track and I nearly impossible to open or close. I was made aware of the problem when the unit was first rented. Thank you

TREVOR B. | Overall Experience |
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The check-in was a little slow as there was a long line with only one Uhaul employee at the counter to help. The drop-off process was quick and easy.

Sean W. | Reservation |
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The lady we spoke with, that secured our storage unit was great!! She took the time to explain all the details to us. We will gladly continue to do business with Uhaul Storage.

lee h. | Overall Experience |
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Great Experience

Andrew P. | Overall Experience |
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Staff and facility great. I did originally request and reserve a large storage unit that upon arrival with items was not available and caused a lengthy, multi-storage unit scenario to unfold.

Trever A. | Overall Experience |
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Use any where else

George M. | Overall Experience |
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very nice and affordable price

JUDITH K. | Overall Experience |
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This facility is great! The staff was always helpful. The unit was clean. Parking for loading/unloading was convenient. I always felt safe coming and going at all hours. A great experience! Thank you!

Gavin T. | Overall Experience |
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Access to indoor storage area for longer hours would be helpful.

Damian H. | Overall Experience |
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I was under the impression that we were finished with paying rent from 0129 storage unit. All belongings have been out of unit for a month now.

Codi P. | Overall Experience |
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I always appreciate the experience with this store.

ellen d. | Overall Experience |
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Have used uhaul off and on for years. This will be the last time. There is a saying, if you get good service, you tell a few people, if the service is bad you tell at least 25 people.

brandon d. | Overall Experience |
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Worst customer service I've encountered almost anywhere. Horrible attitudes and just unwilling to help. Dont dare go here near the end of the day as employees scatter to avoid any sort of concerns.

emily m. | Overall Experience |
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The staff was polite but the check in and check out was slow because of only one staff at the counter. And as I commented to you before (which you did not reply to) the person paying with the card or

David G. | Overall Experience |
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I found the area to hot and many homeless people watching me. I felt it was not safe.

John M. | Overall Experience |
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Maybe a little more help at service counters during busy times

dennis h. | Overall Experience |
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Friendly, helpful owner. Erich, was very helpful too, thank you.

Janet M. | Overall Experience |
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No comments

MICHAEL D. | Overall Experience |
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Keep up the good job and great attitudes!

Derek S. | Overall Experience |
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Everyone there was so helpful and nice!!!

Jane M. | Overall Experience |
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Jeremy was friendly and efficient!

No reviews have been submitted for this location.

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