Customer service with a smile not an attitude.nicholas K.
Customer Reviews for U-Haul Moving & Storage at Rte 295
Portland, ME 04101
(Rt 295 & 1a)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday7 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The tire was almost flat on the passenger front side. It kept flashing warnings and so we just took it back early before it totally deflated.Rob C.
Customer did not leave a comment.Nigel F.
Customer did not leave a comment.Thomas C.
The person who helped me hook up the trailer on my car was so nice. He was also there when I returned it and again was thoughtful and kind.Amber W.
Customer did not leave a comment.Kenneth J.
I wasn’t informed that the storage unit was on the second floor. Access to one of the units was significantly restricted to to it being in a very narrow corridor. This prohibited the full use of the space of that storage unit. We were unable to navigate the corridor and place furniture in the unit. We ended up having to rent a second unit. Multiple people were clearly living in units. The area reeked of stale cigarette smoke,astray and mold. The place literally look like a garbage dump.. Literally experienced a significant release for stress checking out of the units. I will never use the storage facilities againGarry B. | Overall Experience
improve call in service for off hours pick up...mine was abysmal!!!Thomas M.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.Joshua C.
The one older gentleman who was helping us at first was fantastic and honestly deserves more credit than he is given and he didn't give up on trying to help us like the younger guys. Who also name-called and belittled the older gentleman in front of us which was rude and disrespectful. Also smoking in customer's faces is not something I would consider professionalWill M.
Provide pickup truck with a full tank of gasoline. The truck was 9/16 full, and it's difficult to fill the tank with just the right amount of gas when returning it.Roy P.
Check in and check out was quick.Harold M.
Customer did not leave a comment.Amanda M.
Customer did not leave a comment.Tyler B.
Customer did not leave a comment.COME ARISTIDE B.
Bed of trailer had debri from previous customers in it. Did not receive product I ordered online at time.of pickup or return. Now need to process a return. I would recommend uhaul, but to whatever location has what your looking for.Rick C.
Customer did not leave a comment.DANIEL E.
Customer did not leave a comment.Susan I.
Customer did not leave a comment.mary C.
Ubox placement in my driveway at my new house was perfect! Nice work U-Haul:)William L.
When we drove up there was a personell standing outside the location. The driver of the van pulled in next to him. I went over to speak to him. I commented that we didn't know what to do. (Meaning- did we have to bring paperwork and keys inside, or what. ) He said, "Just leave the keys on the seat and you are all set." So she did. We were about 15 minutes out when we got a phone call to be told that the keys that she had left also had her personal keys on the key ring. She had completely forgotten that she had attached the U-Haul key to her own keys so she wouldn't lose it. We went back to get them. We were very happy that they called as quickly as they did. Also- there were numerous U-Haul trucks lined up on the road. As a non-city driver- trying to get out of that yard was nerve-wracking for me because I couldn't see beyond them in either direction and wasn't sure if the road is a busy one or not.Kennith C.
Customer did not leave a comment.Stephanie C.
A little confusing to pick up/drop off. No key drop box found and told to leave key in the car. It just wasn't a smooth experienceSamantha S.
Customer did not leave a comment.Peter S.
Customer did not leave a comment.Lisa M.
Make it obvious that if you do after hour drop off and you leave the keys in a drop box, there is no way to complete the check out. I was charged $20 extra because I wasn't able to take a picture of an odometer after I locked the truck and dropped off the keys even though the truck was clean and I returned it in the same condition as when I got it.Deni S.
They charged me for fuel, even though I put fuel. Other than that I'm happy. Thank youSAMEULLAH S.
Tried to make me pay for a lock I had to cut off because they didn't provide a keyBrandon W.
the website is a constant nightmare. i could not reserve online because i could not check a nonexistent box. just horrible yet tiypical for this websiteCHARLES M.
I tried to take pictures of the truck after I emptied it and the position of the truck but I couldn't get the bay door open I left a water bottle with coffee in it on the Step Up driver side but outside of that everything is cleaned outPhilip R. | First Impressions
What a scam/ripoff - advertised as $19.95, I rented a pickup truck for less than 4 hours, 50 miles, total bill was $85.75. NEVER again. Don't know how you get away with such false advertising, it's criminal.katherine P.
Remind customers to bring their own snow/frost scraper for the windshield.Maggie M.
Not being able to talk directly to MY storage place but having to go through a call center was HORRIBLE... they never delivered the messages to my storage place so I never got call backs. I hate going through a call center- this needs to change or my storage place needs to answer their phones so it doesn't automatically go to the call center. I called at least 25+ times through the days and NEVER EVER got a person at my storage place, it always went to the call center. BAD BAD BAD.michael t. | Overall Experience
We appreciate you and your Marginal Way staff so much!Allison M.
Customer did not leave a comment.ROBERT J.
Customer did not leave a comment.John H.
Was not able to contact location directly by phone. Local phone number was directed to service line without any way to talk to the dealer location. Very frustrating.Jonathan S.
U-Haul Portland was really polite this morning. They were extremely calm, relaxed and professional in removing one of the asylum-seekers who had miss used our facility here in Portland Maine. They even had to call the police to remove this person and remembered me when I returned the vehicle with a big smile and a big handshake. I've returned this very nice stop and go Chevy. Makes quite a difference having that traffic light automatic, stop and start feature. Weekend Rental LLCJohn F.
Customer did not leave a comment.Nawaf H.
It really could not have gone any better. Equipment was ready, check in and check out were quick.Hani Z.
This has nothing to do with the Portland location. I was very frustrated that your company changed my pick up location two days prior to me picking up the rental truck. The change in location was extremely inconvenient. I then had to make the recommendation to make a better pick up spot. That part of the process was not good.Tom L.
Customer did not leave a comment.Robert L.
Georgi was very helpful and knowledgeable! Pleasure to deal with.Igor K.
Nothing, the gentleman that helped to hook up my trailer was awesome!Cheryl C.
Customer did not leave a comment.Alan R.
Customer did not leave a comment.Robert R.
Great customer serviceKim L.
The customer service was fine and the unit is fairly clean. My only complaint is that there is a set of stairs leading to the 2nd floor storage units with no elevator, which is not super convenient. I suggest getting at least a freight elevator to enhance this experience. I do like the access hours, however.JANET T. | First Impressions
Customer did not leave a comment.Dennis B.
Customer did not leave a comment.Alan F.
The only van available, after waiting a half hour past pick up time, was in the shop for unrepaired body damage and had to be driven with this damage. The clerk Bobbi was working very hard and I felt bad for her. It was a negative experience.Robert S.
Customer did not leave a comment.emmanal c. | Overall Experience
Customer did not leave a comment.Tom B.
Customer did not leave a comment.Arthur S.
Vous pouvez ameliorer Vos prixemanual M.
Customer did not leave a comment.Helen H.
The service was average at best. The man who helped check me in did not have a good attitude. He also seemed bothered that I asked to return a part of my trailer install (the hitch and ball) that I had done two days prior. I already had one and didn't know that the cost included a new one. He asked if I had the receipt. I showed him my digital receipt to which he replied â€œI need the paper receipt bc that receipt isn't pulling up anything.â€ I thought he could have put more effort into helping resolve my question.Robert L.
Customer did not leave a comment.Kennedy M. | Overall Experience
Examine your products better. This ruined, damaged trailer could have killed me.Trish C.
The process was extremely easy.Darrell C.
Customer did not leave a comment.Christine S.
The sign up was easy and efficient and everyone was nice; however Uhaul trucks are lined up in front of the storage units which makes it difficult to move furniture etc... into the units. I've been to my unit a couple times and trucks have been parked in front of the units each time.Donalee S. | First Impressions
Nothing its greatEarl G.
Customer did not leave a comment.Fiston M. | Online Move In
Customer did not leave a comment.Anas D. | First Impressions
Customer did not leave a comment.James G.
The truck body was clean, however the windshield was filthy. The left had mirror would not stay adjusted for the driver to see cars behind us. It also took a long time to shift---transmission fluid may be low.Michael B.
Better, newer locks for key pickup Actual key drop boxes on drop off - there's two offices at this site and only one had a key drop box and it was poorly signed.David W.
We will never ever be using Uhaul again. This company put us through the most stressful 72 hours, 6+ hours of driving to different Uhual locations, rude and inexperienced customer service reps, and policys that do nothing to help the customer. We wound up returning our trailer after 1 day to the the same location we picked it up from and Uhaul still had the audacity to charge us, after everything they put us through. Uhual is the definition of what is wrong with big business. They take advantage and try to get every penny out of the customer and they get away with this because they are the only company that provides cross-country trailer renters. Their employees are just a reflection of how poorly the company is run by the higher ups. Do yourself a favor in the long run and just buy a trailer because I can promise you the rental process from Uhaul is not worth the stress and money.wynn M.
Customer did not leave a comment.Erica D.
Customer did not leave a comment.Raphael S. | First Impressions
Customer did not leave a comment.Christopher R.
Was sent on a two hour drive to Portland because the trailer in brunswick was brokenvictor B.
Customer did not leave a comment.Gregory A. | First Impressions
As far as i am concerned..that store runs perfect..Tom and the whole crew ..right down to the yard dog Georgio.they are ALL EXCELLENT...and should be giveing a raise.wayne B.
Truck smelled of cigarettes and the seats had something sticky spilled on them. Also the return was very disappointing. The gentleman who was taking in returns from 6:45-7am was probably the most unpleasant, unprofessional and rudest person I have had encountered in a long time.JAMES B.
Very helpful young man (I think he's the manager) at the front desk. He explained well and was very efficient. Great job Mr. Man keep going âKatrina A.
Customer did not leave a comment.William S.
My original rental of a 6x12 trailer on the UHaul site made two weeks before was lost or erased, despite the confirmation. We had a difficult time the day we came to get our trailer as they said they had no record. Eventually they were able to get a smaller trailer and we made do. So the actual rental was OK but the experience with the app was extremely unsatisfactory.Joseph A.
Make sure the vehicles are clean and smell good. Provide customer service training.Bryan H.
I got a 20.00 charge for after hour drop off even when I did the mobile app check in. I was unaware of this.Cynthia E.
Customer did not leave a comment.Sydney H.
Customer did not leave a comment.Jose R.
The only issue I had was that I was charged for gas when I turned in the vehicle full. I was lucky to have taken a picture of my tank when I turned it in. If I hadn't I would have owed money and had no proof that I filled it. They should have more due diligent in reading the vehicles cause it could cost someone a lot of money.Bradley H.
I have rented multple times and this last time was specific about the truch, AT and Pads being prepared and in the truck. Again--this facility does NOT service as expected. I had to "load the pads". I had to "find the truck". I had to "find the AT". All in all--what should have been 10 mins pickup with the "pre-done" check - in took over 60mins--and THEY WERE NOT BUSY!!!!!! I keep making the comments--but UHaul doesn't care more then increasing the prices and ignoring the obvious. Lucky for me--Portland ME is off my list at this point.Michael W.
Customer did not leave a comment.AnneMarie C.
Customer did not leave a comment.John F.
This isn't the location I had selected to return the equipment. When I was told I was at the wrong location very rudely and had to take it to another location across town further from the airport I missed my flight home very very disappointed in U-Haulalasdair W.
Customer did not leave a comment.Amee H.
I moved out of my U-Box on time, however, the return was not processed at the store causing an additional bill and more than necessary phone calls. In my most recent call, it does not appear to be resolved. The location manager was not at all friendly or easy to deal with.Nicole T.
After flying into Boston and taking a bus to Portland, I was told the truck wouldn't be ready until 10:30am vice 7:00am. None of my equipment was in the truck and they completely forget the furniture pads I ordered. The truck was in need of a tune up as it ran very rough. After multiple times renting from this location with problems over the last few months, I will no longer recommend this location to any friends or family.STEPHEN D.
Customer did not leave a comment.RENEE B. | Overall Experience
Thank you so much. Be wellMikel B. | Online Move In
Overall my experience with U-Haul at this location -( Marginal Way Portland Maine) has always been positive. Occasionally it gets a bit hectic and then it's hard to get anyone's attention, but I attribute this to understaffing. I would give this location a 4 out of 5 stars.MICHAEL K.
Customer did not leave a comment.Timothy A.
Customer did not leave a comment.sergio C.
I had reserved a vehicle for 8am - 12 and showed up at 7:45 am. I waited in line for an hour while the one person at the counter waited customers that spoke little English. When I finally checked out I was to it had to be back at noon, which only was a 3 hours. I questioned why the time didn't start when I checked out I was here early and it was my fault it took them so long to check me out and didn't get an answer. I asked to speak to the manager and he said he was, at the point I left and returned the vehicle after 3 hours and not completing my move. I would not recommend renting even with a reservation you may get less than you pay for and be in the position I was in and not finishing the move.Bill J.
Your van that you let me use the a rented is a danger I think suede all over the highway gonna kill somebody but you guys don't care long as it's profit over death And you never emailed me my final total for the usage of your vehicle so I don't know how much I spent unless I go onto my bank accountCraig R.
Not be an asshole to the customers and make them walk around the parking lot looking for a truck alone that isn't even thereChris P.
We waited in line for an hour to pick up a reserved trailer. It was filthy and reeked of cigarette smoke.Gretel C.
Customer did not leave a comment.Pete V.
Customer did not leave a comment.GARY V.
I found the whole experience easy and without surprises. The amount of on-street parking around the Portland location is exceptional and I was allowed to leave my car in the u-haul lot while I had the truck.Robert W.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Maurice P.
The person hooking up the lights did not do it correctly. We found it the next day and got it plugged in.Rob S.
Excellent customer serviceSheila G.
The man who assisted me, "Georgie" was very helpful and knowledgeable!Andrew L.
Customer did not leave a comment.CHRISTOPHER M.
There was no issue with this particular location. I booked a van at a location 3 miles away. They did not prepare the equipment properly. I had to rebook on the spot and get n Uner to this different location.Michael E.
Customer did not leave a comment.ALICE E.
Went out of their way to help me.... Couldn't ask for better people..... Very busy place...Gerald A. | Overall Experience
I didn't use their storage services but their rental service. I cannot day the clerk was friendly but he was efficient.annick s. | Overall Experience
Customer did not leave a comment.Heather B. | Overall Experience
Customer did not leave a comment.Michael J N. | First Impressions
Customer did not leave a comment.walter p. | Overall Experience
Customer did not leave a comment.gregory n. | First Impressions
THE STAFF HAVE ALWAYS BEEN CONSIDERATE.CHERYL J. | First Impressions
Customer did not leave a comment.Richard F. | Overall Experience
Your customer service is unmatched. I had the loveliest time working with the front desk associates. They were kind, helpful, and incredibly accommodating. I just cannot say enough kind things about how great the staff at the Portland UHaul is.Margaret G. | Overall Experience
Move out pictures taken on the 25th, unit returned just like any truck rental. Move out not processed for days resulting in another month's charges even though pictures of a clean empty unit were confirmed received on the 25th. Seems like a convenient way to get some extra revenue even though the timeline is clear.Timothy S. | Overall Experience
Customer did not leave a comment.Tyler E. | Online Move In
Great facility! 100% satisfied! Thank you!Kimberly L. | Overall Experience
Couldn’t have asked for a better place.Jeff F. | Overall Experience
Staff wasn't very helpful in taking the auto transport off and even offered to help me take the car down only if I have him $20. Our reservation for the storage unit done online wasn't showing up in the system and so we had to book again online while there. There were no units of the original size we had gotten so we ended up with a smaller one and we barely were able to cram everything in it.DANIEL Y. | First Impressions
Arriving at the facility by car on Marginal Way and Just passing Cove St. I completely missed the entrance. Google maps had me come around the building go back up Co Street, I drove in the drive-up storage area and proceeded to find my way to customer parking. Upon reaching the front desk, Tristan explained that that was not in his normal position and tried to assist me the best he could. I told him I rented a locker online and needed to be shown where the locker was. He was not trained on the web self Storage. In hindsight he should have also asked me for my ID to verify who I was. I recall that I did get the code on the U-Haul app and sign up process and brought up the information on my phone. Tristan asked to see the code. He than showed me around the building to the indoor storage units. He showed me two keypads one to disarm my unit the other to enter the facility. He proceeded to answer all my questions with knowledge and was very helpful. Tristan explained that this location was temporary housing the vehicle repair as a new repair facility construction is ongoing. Tristan deserves recognition for being able to handle a position outside his own and providing me a good experience.David P. | Online Move In
Incredibly friendly and helpful staff! Made my moving and storage unit renting experience smooth and easyAlexandra S. | First Impressions
Very convenient and staff was very friendly. Was pleased that nothing got water damage or infested by rodents but things were dirty, but generally very happy with my experience.Leslie B. | Overall Experience
Customer did not leave a comment.Michael C. | First Impressions
Customer did not leave a comment.HERMAN F. | First Impressions
Becky Coleman and the gentleman who closed out my account were very helpful and professional. Otherwise, everything about the UHaul experience I disliked — from the antiquated and frustrating way I would get charged a late fee despite you having my credit card on file, to the multiple times I showed up and my unit was locked by you despite my bill being paid in full every month. (Again, you had my credit card that has never expired or stopped working.) Your rates went up constantly, and half the time the trucks were parked in front of my garage in a way that made it impossible to access in off hours. Never, ever again.Matthew R. | Overall Experience
Customer did not leave a comment.NANCY A. | Overall Experience
Customer did not leave a comment.Kara L. | Overall Experience
Clerk was very courteous & professional.janet c. | First Impressions
STAFF WAS VERY FRIENDLY & HELPFUL. THANKING THEM FOR THEIR KINDNESS.janet c. | First Impressions
Customer did not leave a comment.Richard W. | Online Move In
Inconvenience with card access issues and customer service over telephone was not helpful with trying to fix card access issue. No one reached back out to me like customer service said they would.shavonah b. | First Impressions
I found the staff to be friendly and helpful. The one concern I do have is the key card. There was a period when there where on going issues with it working properly. Overall I was extremely pleased with my experience.Franklin D. | Overall Experience
Customer did not leave a comment.Erica A. | First Impressions
Excellent service excellent peoplebernard h. | First Impressions
Customer did not leave a comment.rebecca v. | Overall Experience
Professional, efficient, friendlyJohn H. | First Impressions
Customer did not leave a comment.Jennifer S. | Overall Experience
Customer did not leave a comment.joseph k. | Overall Experience
Chris is awesome! Thank you for the great service!Matthew D. | First Impressions
Very helpfulBartley H. | First Impressions
Propane leak or backdraft is very strong and gave us headaches.melanie c. | First Impressions
Very nice, polite, and professional.Sandra M. | Overall Experience
Customer did not leave a comment.joseph k. | First Impressions
Customer did not leave a comment.Diane A. | Overall Experience
Customer did not leave a comment.Kara L. | First Impressions
Customer did not leave a comment.Susan G. | Overall Experience
Your front desk staff was so bad I was there crying last night at 7p trying to move my items into storage. She was confused, explained things incorrectly, and left out pertinent information like the loading bay closes at 5....not 10. I had to go back to the office a total of 5 times for various reasons because she was so so bad. She said the key card was activated, it was not, she lost my account and couldn't find me again somehow, she said there would be a lock in the unit and had me put away the one I was purchasing....there was no lock. Just all around awful experience, would never recommend.Julia W. | First Impressions
Process from renting the van to renting and moving in my items went extremely well. Manager on duty was friendly and very helpful,. Thank youRobert B. | First Impressions
Customer did not leave a comment.Karen D. | Overall Experience
Everyone was very helpful and a great experience overall. I had intended to only need storage for a month or two, but with quarantines, I ended up being there for 16 months!Rachel A. | Overall Experience
Customer did not leave a comment.Samantha T. | Overall Experience
Was told my reservation came with a. Free lock and was then charged for one because the free locks were for online check in only. Wish I would have knew I would have brought my own.Tyler M. | First Impressions
Customer did not leave a comment.Christopher M. | Overall Experience
Would have been happier if they got my name correct the first, second, or third time I went in. Had to wait for them to show me how wrong they had my name in the computer and they also input my email incorrect at one point so I wasn’t receiving any notifications. And finally I payed late by accident one month and they didn’t take the lock off for 5 days for some reason. The facility is great but the employees need some trainingmatt c. | Overall Experience
Customer did not leave a comment.Daniel D. | Overall Experience
Understaffed, and I called 3 times and waited on hold 20 minutes and when I got through was told I didn’t have a unit waiting even though I had confirmation and a reservation number from my online order. When I arrived I was given a unit that had a lock on it. The manager walked out to the unit with me and removed the uhaul lock. She was very helpful. It took 45 minutes to get it all worked out and I had movers waiting and getting paid to wait. The man who took back the truck, Griorgi? Was super friendly and quick.John B. | First Impressions
Ryan is FANTASTIC !!!😁😁😁Jennifer G. | Overall Experience
Customer did not leave a comment.Ericka A. | First Impressions
All of the staff were really nice and helpfulDaniel D. | First Impressions
Ryan and Latoya were both great!Kara L. | First Impressions
Service was always very slow but helpful and friendly when you got to them. I’m assuming it’s a staffing issueTrey C. | Overall Experience
I got a code to get in but it never works. FRUSTRATING to say the least.BOLIVAR B. | Overall Experience
Customer did not leave a comment.John K. | Overall Experience
The store manager, Ryan, could not have been nicer. We had a bad UHaul truck rental experience in Massachusetts, and the storage experience in Maine was the antithesis of that. It was truly exceptional even though our larger space had gone to someone online, I walked out not feeling bad about it. A+++ UHaul!! The whole staff at this facility is nice!Melisa F. | First Impressions
The general manager Ryan is the best. Very helpful.eleanor h. | Overall Experience
All employees at this location were helpful and courteous.David C. | Overall Experience
Im not sure why I'm rating my "move in" experience now. That is actually stressful.., to get a message that implies there is a mix up of some kind. Ive had my storage space for 4 years! Everything else has been really pleasant.heather s. | First Impressions
We were told a storage unit was included with our truck rental. When we arrived no unit was reserved. We got that straightened out and then told we had to buy a round lock. We did. Then in the storage unit was a new round lock. So we moved our stuff in and went to get a refund on the purchased lock. We were told that the lock was necessary and no refund would be given. If we had gone to the storage unit first we would have had a free lock. After going round and round we asked for the manager who refunded our lock purchase. Bad communication and somewhat rude and non understanding staffDennis D. | First Impressions
Glenn and Ryan really rocked. There were so many customers and returns they were juggling on Mother's day, but they got to everyone and solved all the problems. They helped us get to Saco for a better fit, because this location doesnt have freight elevators for the second floor which was just something we couldn't do. They were kind and courteous even under so much stress! A+++++++ for themMargaret C. | First Impressions
Great personnel.Ramon R. | First Impressions
The people at Marginal Way are great--always so helpful and nice. The facility is very nice. My only problem is: apparently storage unit 3240 gets wet! I did have some damage to one chair and lost one box of books. I would recommend not renting that particular unit. Everything and everyone else there is stellar. Top-notch.Mary/Robert C. | Overall Experience
Customer did not leave a comment.Adrianna T. | Overall Experience
The staff were all helpful and courteous, even going out of their way to assist us. Thank you.David C. | First Impressions
Customer did not leave a comment.Karen D. | First Impressions
Customer did not leave a comment.Sharon B. | Overall Experience
I recently bought a house and no longer required a storage unit but I had my space for three and a half years and always had a great experience. The staff were great and so helpful and polite. I always felt like my valuables were safe and would definitely recommend using Uhaul for storage needs.jennifer r. | Overall Experience
Customer did not leave a comment.Dorothy G. | Overall Experience
The staff was very helpful and courteous!Carol M. | First Impressions
The practice of separate bills for each unit when I had two units led to double very high late fees. I went online and put the payment on auto, then received a few days later a letter telling me that if I put the payment on auto The late fees would be refunded. They were not refunded and I got another late fee the next month for one unit which is when I found out that each unit was charged separately. I went in and explained and the single late fee was refunded, but I was told that it was to late to refund the first two.FREDERICK D. | Overall Experience
Customer did not leave a comment.Dana s. | Overall Experience
We didn't access our storage space much at all, but when we needed to get in we were able to do so and the staff was helpful when we couldn't get our key card to work. We will definitely consider using u-haul again and will recommend to anyone looking for storage in Portland.Susan W. | Overall Experience