Customer Reviews for U-Haul Moving & Storage at S Capitol St SW

Rating:

5.0

They made it easy and proficient there's nothing you can improve it was great

Rating:

3.0

The moving company that was referred by Uhaul was horrible. The movers were clearly unprepared to do anything. They showed up with no tools and were clearly inexperienced at moving home goods. The way they packed the uboxes was horrible! Had I been in a situation where I could reschedule movers, I would have not used that company. They should be taken off the list or recommended movers.

Rating:

5.0

The staff were great and always more than helpful!

Rating:

5.0

The staff at this location is great! The customer service is professional and friendly I appreciated all the help and will definitely return and give referrals! Thank you!

Rating:

1.0

The key wasn't where it was supposed to be and the associate couldn't find it. The manager was giving an interview so I guess they couldn't help. It took an extra 15-20 min of my rental time to find the key which caused me to be late for the event and I was charged for items I never used like the furniture pads!

Rating:

5.0

Staff was nice and write down on paper to communication with me because of wearing mask and I'm deaf. Things went smoothly.

Rating:

1.0

The workers there charge my card 99 dollars, also put me to returning truck by 2 pm . I also was told that u didn't have to go the process tonight. We can do everything in the morning I'm new. We have truck, and lots of units. I had to go out . Maryland to put my item

Rating:

5.0

I am STILL waiting on a final receipt !!!

Rating:

5.0

Good

Rating:

4.0

long line when it got busy.

Rating:

3.0

Mobile check in wasn't working, so there was a very long line at the counter.

Rating:

5.0

Appreciated the quick service (pickup and return).

Rating:

2.0

We were very frustrated that the GM gave away out truck reservation because we arrived late. There is nothing within the agreement that states if you arrive 22 min late that you risk losing your vehicle reservation. Upon arrival, we had to wait in line for 7 minutes so we were nearly 30 min past the reservation start time by the time we got to the check-in counter. We were told policy is that if you arrive an hour late, Uhaul will cancel your reservation. They said if we had called to notify them we were late, they wouldn't have given away our 10' truck. That made no sense to us because we had a two-hour reservation on the truck, and the GM didn't attempt to call us to find out how close we were. Because we had to downsize to a cargo van, the move took us multiple trips. It's a bad business mode to give people's vehicles away during their allotted reservation time. We were really unhappy.

Rating:

3.0

Quick check in. Thanks again.

Rating:

4.0

I would have given my experience an "Excellent" rating except my unit had a considerable amount of rodent droppings. I was especially disappointed because U-Haul raised the monthly rental price for pest control, however, it seems that the problem was not mitigated. Other than that, everything was great, especially the front desk service.

Rating:

5.0

Quick and pleasant experience. The woman who were working were knowledgeable and professional.

Rating:

1.0

Customer service sucks.

Rating:

5.0

Fix the soda machine

Rating:

5.0

More help with phone processing.

Rating:

5.0

N/A

Rating:

5.0

I had no issues with my rental experience

Rating:

2.0

U-Haul in general sucks. You guys told me I had to go into the store to check out after returning my truck and when I went in they told me to do it on my phone. I HATE U-Haul.

Rating:

5.0

Amit and his team were absolutely wonderful!!! I could not tell you how much they helped me in a dire situation!

Rating:

1.0

Employees were not helpful. They did not help me extend my rental as needed, they did not help me find the vehicle, and they were rude when I arrived. Dropping off the vehicle was different. The cleaning crew was friendly and helpful. It was picking up the vehicle that was a poor experience.

Rating:

4.0

I found trash under the driver seat. I didnt see it til after my trip so I disposed of it myself. Did not want to be charge for that.

Rating:

3.0

I only chose 3 stars because the staff was pleasant but there was a lot of hidden information that I did not like. The biggest issue I had was the fact that I was chatged $50 to cut MY lock off with materials I’m sure they keep on hand. That was ridiculous to me that a $10 lock that I purchased cost 5xs the amount to CUT off, not unlock but cut off. Would not recommend

Rating:

5.0

The rep that helped me, I believe her last name is Young, was excellent. Her customer service was superb and she was so helpful in choosing the right truck/plan I needed.

Rating:

5.0

The staff at this location is excellent !!

Rating:

5.0

Excellent service and clean vehicle. Mr. Hughes' patience with a faulty terminal was outstanding. I would look into upgrading the terminal equipment- credit card machine at this location because it would be frustrating to have to deal with that as an employee especially in the midst of a pandemic all the employees at this location seemed fast and attentive nevertheless! I recommend giving your employees the smooth systems they deserve.

Rating:

3.0

The managers should better explain the whole process of self checking the vehicle back in step by step even if they are still open.

Rating:

1.0

The girls that were working the front desk were rude, unfriendly, and offered the minimal help to get me out the door. Customer service did not even exist at this location. I felt like I was apologizing for even asking them clarifying questions. This was a terrible experience and I will never be back.

Rating:

4.0

Friendly, courteous staff. Lots of vehicle choices.

Rating:

4.0

One day before my reservation, some from the customer support called me to confirm the truck reservartion for 12 hours . 10:30am to 22:30pm. When I got to the store the u-haul staff said that I had to return my truck at 5pm at same day (which wasn't what I had reserved. After some back and forth, the store staff was able to manage the situation and I got the truck. It seems that there is a disconnect between the customer and service and the store. I'm glad that the store was able to manage the situation otherwise I was in trouble with my move.

Rating:

4.0

No comments

Rating:

4.0

The online check in / check out process was a nightmare. The staff at the location were great, but I was very disappointed with the mobile platform. I needed to provide multiple extra contacts, a scan of my lease or passport, and it took forever. Then when I went to return the vehicle it showed my reservation as upcoming and not in progress.

Rating:

5.0

Location was clean. staff extremely helpful.

Rating:

2.0

I was charged for a dolly but did not receive it or my refund

Rating:

5.0

Really great, seamlessly efficient experience. Courteous staff, easy contact free pick up and drop off.

Rating:

5.0

Actually having gas in the vans . I had to put gas inside which was bad .

Rating:

5.0

Great experience from check-in to return

Rating:

4.0

Would have been 5 stars if they had processed my move out on time. Instead they tried to charge me an extra months rent and I had to email them explaining that they needed to process my move out

Rating:

4.0

The facility was clean and easy to access, and the unit was clean.

Rating:

5.0

I would like to first thank the uhaul family for being so helpful, to all that’s looking for a safe storage place don’t hesitate to yo choose your local uhaul facility!!

Rating:

5.0

The staff were extremely friendly and helpful. Nice that I was able to walk to pick up my UHaul. The truck that we rented was clean on the inside. Easy to drop off as well. I really like the app that they have, makes everything easy.

Rating:

5.0

Great service thank you

Rating:

5.0

The woman working the desk who helped us was amazing. And so was the lady who brought us to our storage unit. Truly was a great experience,

Rating:

5.0

The return process was too cumbersome with needing to have location services turned on and having to take picture.

Rating:

5.0

Staff and equipment were great. Thanks for being there. I will definitely use Uhaul again.

Rating:

4.0

Employees at checkin counter were friendly and determined to ensure my account was accurate before leaving. Attention to cleanliness and good customer service.

Rating:

5.0

Tell your front Desk Staff that Mr.Ty. Carter said THANK YOU! for there Professional Excellance. (202)907-0240.

Rating:

5.0

Fast, friendly check out. Clear instructions. Easy vehicle condition process. Went great. Thanks, UHaul.

Rating:

4.0

Staff very helpful. Truck clean and in excellent shape. My only criticism is that the windshield was quite dirty and it would be helpful that it was washed prior to rental

Rating:

5.0

The gas tank filler location on the cargo van is nearly impossible to find without prior knowledge. Let customers know...

Rating:

2.0

Employees (except one) did not wear their masks over their faces. One asked to manually enter my credit card information. When he saw my card did not have numbers to manually enter, he let me use a more conventional credit card machine. He then sent me to get a truck that was blocked in. The one employee who was wearing his mask properly drove up to where I was standing and helped me find that truck. Nothing was marked and the unmasked employee just told me to go to “row G” - the masked employee went back in and helped me exchange my keys for the truck that actually wasn't blocked in. I returned to tell the unmasked employee that the gas tank was almost empty. He said that this was how some trucks were returned and did not offer me a replacement truck that actually had more than a few drops of full in it (mine was 25 miles from E or 1/16th of a tank). I asked to used the bathroom, but he said he had just mopped it. No caution signs had been put up to indicate that the now mopped floor was completely slippery and dangerous. The masked employee (who appeared to be doing most of the work) should be promoted. The rest should be demoted or fired.

Rating:

5.0

Great Customer Service, the person at the counter was extremely friendly and helpful. and very high quality with a great the price

Rating:

5.0

Very easy dropoff

Rating:

5.0

After using Uhaul twice recently I can see the HUGE difference in this store compared to the first one I used ( Somerville MA) where the employees should be fired after the way the store is managed. BUT This store ( in DC) was thorough polite and helpful. Very happy with my experience.

Rating:

1.0

It wouldn't be a big deal that the workers have exceptionally bad customer service skills if the Uhaul mobile app or website were user friendly, but they aren't. So customers are forced to interact with employees who couldn't care less about helping customers check-in and check-out vehicles.

Rating:

1.0

Staff was pretty rude-acted like I was bothering them. Truck smelled like cigarettes'.

Rating:

1.0

I was double charged for the rental supposedly for gas and mileage. I had the worse experience with Uhaul ever and will not rent from this location ever again!!!!!

Rating:

5.0

Everything was in order.

Rating:

3.0

On application form I checked box for pick up to be handled by agent at the desk, but the system sent me an email saying I wanted do check in by phone. Agent at desk was very helpful, But I did not want to do mobile check in and check out. I don't know anything about the mobile process and the Uhaul home page provides no info about how to do it.

Rating:

5.0

Every employee that we have dealt with at this location has been extremely efficient, friendly, informative, and seems to genuinely enjoy the job and making sure that the customer is satisfied. So, just keep up the excellent work of your team. They made our move to a new rental that much easier and even asked which model of a rental van was preferred.

Rating:

5.0

What you're doing 👌🏾

Rating:

3.0

No staff were available to process my return at the drop off location so it was unclear what I was to do for returning the vehicle until I went into the service counter to ask for help. The signage indicated I was to wait with my vehicle to get assistance but after 5-10 minutes no one showed up so I had to go seek help.

Rating:

5.0

The Manager was so helpful - she was wonderful. UHAUL you need to pay her$$$$

Rating:

5.0

Eddie & his movers were excellent! My freshman college student was trying to handle the move without me present. Eddie made us feel very secure and ensured he would take good care of her and he did. Very happy.

Rating:

5.0

THE BEST SERVICE I EVER HAD THANK YOU GUYS

Rating:

5.0

Not a thing. Your employees demonstrated exemplary customer service and were efficient and friendly. When I was returning the rental van this morning she went over and showed me where the proper size television box was located and added that besides the boxes available for purchase there was a stack of pre-used that were free for the taking that must have been returned by your customers who are environmentally conscious. My pickup of the rental van on the. 23rd was equally rewarding. Best wishes to you and your staff for a happy, healthy and prosperous 2021.

Rating:

5.0

The staff was fantastic here. Very helpful and kind. Moving is stressful, so it is a relief when someone is courteous and willing to help!

Rating:

5.0

I really enjoyed my stay and you always very helpful and nice stay safe

Rating:

5.0

There was an issue with my u-box (the latch wouldn't close and I couldn't lock it) but your team came up with a temporary solution until a repair could be made. I don't know how I would've managed this cross country move without the aid of your team and the services you provide.

Rating:

5.0

Although I had a challenge logging in on the night of my move-in because of technical glitch, the GM Amit was extremely helpful the following morning getting me all squared away. He did a tremendous job getting me access and even helped me move my things into the storage unit. Absolutely top quality service, far beyond anything I could have expected. Thank you, Amit, and Uhaul S Capitol for everything. One happy customer here.

Rating:

4.0

Very unfortunate that you don’t prorate rent. I just went over into a new month when I was able to move into my house, but your company doesn’t refund for unused month. You should charge in arrears if that is the case. I don’t like paying for a service not provided.

Rating:

3.0

The lady at the front desks customer service skills could be a whole lot better.. she was laughing at the questions and concerns we had as customers and I didn’t appreciate that being as though I’m getting the unit for my deceased mother but In the end she turned out to be ok but her skills do need improvement

Rating:

5.0

I was able to get the locker I wanted and it was available for my use quickly

Rating:

1.0

Employees not wearing masks properly. VERY DANGEROUS. Some where not wearing masks - others had them on their face, but not covering nose or mouth.

Rating:

2.0

While I support training a new employee, my recent experience was so unsatisfactory that I had to walk out without a satisfactory experience. For me to rent a storage facility I think ten minutes would do it. After 35 minutes and multiple errors I had to leave. It may be a while before I go back there.

Rating:

1.0

Leading up to my move out, I called Uhaul several times to ensure that I would be out in time to not have to pay for the month of October. Each time, I could not reach the local office, and was sent to the national hotline. They would tell me they had no power to do anything, but they would send a note to the local manager, and he said he would call me back the next day. He never called back, and I was charged for the entire month despite moving out 1 day into that month's contract. I was out of town leading to the move out and could not personally go into the local office, so the fact that I could not reach it beforehand by phone is inexcusable, and resulted me paying an extra $200 that I should neve have had too. I hope Uhaul actually takes this seriously and refunds me for that last month, because it is entirely the fault of the local and national staff that I had this charge and would never recommend their service to anyone.

Rating:

5.0

Reasonably priced and convenient. Really helped me out in a pinch during the pandemic and saved me a lot of money by storing instead of having to continue in my rental agreement.

Rating:

5.0

Staff was very helpful in walking me through the storage options and facility layout, and was able to find a more appropriately sized unit for me even at the last minute with a truck waiting outside. Great customer service!

Rating:

3.0

Too many new rules requiring cell phone usage, picture taking, location acceptance.

Rating:

3.0

I have been there for two years and don’t think this is for me, I thnk that this was meant for a new customer.

Rating:

5.0

Staff were very knowledgeable and helpful great customer service THANKS

Rating:

5.0

Mark Owens did a great job asking questions and recommending the perfect solution for me. And he did it all with a smile and a great sense of humor.

Rating:

5.0

Rudy and it was another young lady Didn’t get her name though but was extremely helpful and very professional I will use them again . The thing I didn’t like is that freight elevator to the storage we kept getting stuck on it and the door wouldn’t close & the other side kept opening besides that everything was great.

Rating:

5.0

Rudy the storage manager was fantastic! Outstanding customer service, which made my move smooth.

Rating:

4.0

Rudy, the storage manager was great. She was very knowledgeable and friendly. She is a definitely an asset To your company!

Rating:

4.0

The male store representative I dealt with was rude and unpleasant. It was almost as if me being there was a nuisance for him. I would not recommend dealing with that guy.

Rating:

5.0

Reasonable price; great and helpful staff

Rating:

4.0

The storage elevators are no intuitive and confusing.

Rating:

5.0

Had this storage unit for several years (7+) always had a positive experience with the facility and staff. Would not hesitate to use the location again.

Rating:

3.0

The staff was wonderful. I interacted with the general manager while checking in and out and she was very kind. The amount of paperwork needed to rent a unit was ridiculous. Three phone numbers and two addresses? Really? Not to mention everything I filled out online didn't get transferred so the poor GM had to ask me and type everything in again. So inefficient. Lastly, the website advertises a free lock. It is $9.99, which definitely isn't free. The price is good, I just dislike false advertising. Overall, I'd use again. The building was clean, odor free, and seems secure. I did appreciate that each individual unit is alarmed and that there were plenty of carts.

Rating:

4.0

Didn’t always answer phone quickly but a good experience.

Rating:

5.0

Ellias was very helpful, professional, and friendly. The process was quick and clear. Everything I could have wanted.

Rating:

4.0

While generally my experience was good, I was extremely disappointed to see how U-Haul is handling COVID-19 and related safety precautions. When I went into the office to close out my account, only one employee was wearing a mask. One of the women behind the helping customers didn't even seen to have a mask nearby. Three men wearing U-Haul shirts also came in while I was there, and they all had their masks around their chin and did not cover their faces the entire time they were in the building. In addition, two people ahead of me in line weren't wearing masks either, and no staff member asked them to put one on. As I'm sure you know, it is against the law in DC not to wear in public during the COVID-19 pandemic. The fact that the staff chose not to be respectful to the health of clients--including clients like me who are pregnant and therefore in a riskier group--is highly unprofessional. It is for that reason I will not recommend this facility to others. Please feel free to contact me if you have any questions about this.

Rating:

5.0

Sabrina helped me when I was moving in. During my transaction, someone came in without a mask and refused to put one on. Sabrina and another young lady handled him firmly but professionally. I appreciated that they were so diligent about everyone’s safety.

Rating:

5.0

Great personnel!

Rating:

4.0

Initially the guy at the counter gave slight attitude when I requested to see the size of the storage units. However, he then came around and his attitude transitioned to a more positive attitude while assisting me, as then customer..

Rating:

5.0

Thanks again

Rating:

3.0

An associate over the phone assured me that the space I was set to rent would be spacious enough to fit a 1 bedroom apartment plus some extra space. When I got to my unit I was not only furious to see the small space but furious with the unit itself. In my spot, there is a large pillar on the side which has taken up a good chunk of space. I am paying almost $200 and I wasn’t even given a space that was entirely empty - don’t understand that logic. I do not plan to overstay my original agreement and will be moving out my belongings after the 2 months I originally signed for. I will look for another storage facility in the surrounding area next time. To be given such a ridiculous space after being assured that it would be sufficient enough only to find out that it has a large pillar taking up valuable space is astonishing.

Rating:

5.0

Staff was so helpful and kind, I had a very long day moving and was a little airheaded but they were patient with me. Lovely staff and a well kept facility

Rating:

5.0

Everyone was so incredibly helpful! Will definitely keep utilizing their services. Cannot emphasize enough how great the staff at this location were!

Rating:

5.0

I am please with your facility, just glad to Not have to pay every month.

Rating:

5.0

My experience renting a storage unit was so easy and delightful - especially given the covid19 restrictions in place. Thank you!!

Rating:

5.0

Rudy and Gerald both very helpful! Thank you!

Rating:

3.0

The staff overall was just very slow...I dreaded going back in to buy another box for the sheer length of time everything took.

Rating:

4.0

The facility was always clean and available when I needed it. The online payment system was very convenient so i did not have to use the office often. the staff working around the building were okay not extremely friendly. there were always strange people around the vicinity of the building and occasionally in the building. we found a cheaper storage bin larger in size and much cheaper.

Rating:

5.0

The ladies at the front desk were amazing! Best customer service in a long time.

Rating:

1.0

The worst experience of my life. I will never recommend anyone at that facility. Terrible customer service and infested with rodents issues it distryed everything I own. I went to explain that to store they just threw a pamphlet at me and told me to call the claim in and asked me if they wanted me to sweep my unit out. They had no sympathy. I was just loss and confused and very hurt. I experienced problem from them since day one.

Rating:

5.0

The 3 ladies that assisted us were above and beyond helpful. They were extremely friendly and were able to assist us with everything.

Rating:

5.0

Everyone was very helpful and professional.

Rating:

5.0

Everyone was very helpful and professional.

Rating:

4.0

Most times when I did business in the office, my wait time was moderately long; in which I didn't mind, because it made me feel that this location was convenient, popular and appreciated. One staff member "stood out" whenever we encountered each other...Rudi, she is a "keeper". I project a BIG smile whenever we meet.

Rating:

4.0

Front desk staff was very helpful and able to resolve my minor issues I experienced.

Rating:

5.0

Thank you, excellent customer service

Rating:

5.0

Great staff, great manager!!! Good facilities, easy to check in!

Rating:

2.0

The experience that received from south Capitol location was not excepted when I go into my bin and mice and rat dropping’s in and on my personal belongings then the management don’t care was notified

Rating:

5.0

Mark was easy to work with and personable. Got us squared away really quickly.

Rating:

4.0

Manager Margaret Cole was friendly and helpful. Most of her outside (truck handlers) were great as well. Desk staff were slow during check out. Made it a slow wait because extended non-rental conversa

Rating:

5.0

Lovely and wonderful. I wish access on the weekends, Friday, Saturday, and Sunday, were longer to aid in transitions. Thank you. A lovely place of storage.

Rating:

1.0

Ms Rudy was the only positive I have to say. My unit was infested with rodents, recent issues with the payment system & my exchange with Ms Maraget resulted in my having a POOR rating for UHaul.

Rating:

5.0

Thank you to Sabrina for being so kind when I was panicking right at closing time. And to the rest of the staff who helped when we got stuck in the elevator.

Rating:

5.0

Very helpful and no difficulties

Rating:

5.0

Would like to thank everyone for understanding my problem I had with making payments....I do apologize for any inconvenience

Rating:

4.0

The Store Manager could have been a little more pleasant to deal with. Customer Service skills need improvement.

Rating:

3.0

I had a lot of issues with my unit and billing that were unessassary and that the staff in the store could not help me with.

Rating:

3.0

Wasn't enough light in the storage couldn't see when it got dark.

Rating:

3.0

No parking spaces

Rating:

1.0

My whole experience from start to finish was the worst ever!!!!!!! Didn’t have the info for drop off Didn’t have any directions on how to return tow dolly Etc

Rating:

3.0

Not happy here 1)water pipe burst, flooding our unit, damaging some of our stuff. Never got anything from insurance company. 2)got a late charge one month after only being 2 days late on payment.

Rating:

5.0

I appreciate the excellent customer service received when renting the storage and moving out. I was given a Uhaul truck that the air didn't work and it was hot. They should reduce the rental fee.

Rating:

1.0

Took 45 minutes to check out a truck I already had reserved. Storage locker was not ready (still locked) when I arrived, despite a 1 hr heads up. GM didn’t cancel my contract, charged extra month.

Rating:

5.0

Miss Akina is the best worker in this establishment understanding the needs of her clients. Watching her manage her clients was a pleasure no matter what their station in life was she treated them we

Rating:

1.0

I was told in Tampa that my unit would hold a king size bed then got there in DC and it was way to small then they said they were sold out then last minute found 1. lost my payment as well. 📱 calls!!

Rating:

5.0

Smooth and easy. Friendly customer service.

Rating:

2.0

I didn’t have the most favorable experience with uhaul considering staff did not make record of my move out day which led to being charged an extra months worth of rent.

Rating:

4.0

No complaints. Thanks

Rating:

1.0

Found 3 rats in my things: 2 when opening Uhaul, another at my new, clean place. I had total disgust & fear, & some of my things have rodent feces (I have proof). The facility personnel were unhelpful

Rating:

5.0

Will definitely use this facility again. 👍🏾

Rating:

1.0

The new management force me out due to my dirt bikes after I told them that I took the gas out both of my bikes she's than told me that I will be getting an eviction so I decided to close out my acco

Rating:

2.0

Facility was secure however it had a severe rodent problem & my goods were damaged with mice droppings and urination. 50% of unit floor was covered with droppings upon move-out. Staff wasn't helpful.

Rating:

1.0

There are two young women who seem to be inconvenienced by needing to perform their jobs. The staff would benefit from a training.

Rating:

1.0

This facility is infested with rodents. A lit of my belongings had mouse droppings and urine on them. As I removed items and took home mouse droppings fell out.

Rating:

5.0

The staff was very friendly.

Rating:

5.0

Outstanding staffs, very courteous and professional. Good Job!

Rating:

5.0

All good. Nice and clean and secure facility

Rating:

1.0

Poor service>

Rating:

4.0

Made moving easier

Rating:

5.0

Simply excellent. The front desk customer care agents are courteous and very professional, especially the young lady (can't remember of her name)... (landmarks: she has a tattoo around her neck).

Rating:

5.0

Excellent customer service

Rating:

1.0

The staff were very helpful but there seems to be an issue with running the ubox program: my movers had to wait for 2 hours to get the ubox loaded yesterday.

Rating:

5.0

The customer service representative was very detailed and hands on, I was in and out in about 15mins. The other staff members greeted and helped as well.

Rating:

5.0

Nikita at the front desk was so amazingly helpful.

Rating:

5.0

great service from everyone on staff. WOW!

Rating:

1.0

Equipment should not be stored in the loading dock area. It is incredibly frustrating to find half of the spots filled by trailers and not have access loading dock. Need more carts. $ way too high.

Rating:

4.0

Was satisfied with my storage time at this facility.

Rating:

5.0

Professional and caring loved my associate experience!!!!!!!!!!

Rating:

2.0

My unit did not have a mouse trap and there was mouse poop in all of my stuff and holes in my clothes and I had to get rid of everything

Rating:

4.0

Capable Staff, Facilities maintained, Slow Elevator.

Rating:

5.0

None

Rating:

4.0

I had my UBox delivered from this location. No issues for me.

Rating:

5.0

Terrific staff and service

Rating:

5.0

Terrific crew of people and nice and easy to work with.

Rating:

5.0

Thank you for a short storage option.

Rating:

2.0

I was not informed the requirements to drive the u box around like, the size of the car has to match the weight of the box, the car has to have a plug for the turning signal lights and more

Rating:

5.0

The staff was very helpful in checking the truck out and checking it in. The U box was ready as requested and I have already recommended U Haul and the U box to family and friends.

Rating:

5.0

The best customer service I had the entire move. We went through a bunch of obstacles to get our truck and trailer and then to find somewhere to get storage and drop off. Aquina was wonderful

Rating:

1.0

. Not only that I was delayed by an hour and 45 minutes until the staff was able to locate a car, the agent straight out lied to me about the storage space and all my belongings still in the car

Rating:

2.0

Need new manager. need diversity in the staff. Communication and customer service need improvement

Rating:

5.0

Excellent customer service.

Rating:

5.0

The team of U-Haul and MovingHelp.com (Cadillac Movers) was great. We never had to even go to U-Haul! The movers did it all. Picked up the U-Box, loaded it, stored it at U-Haul, brought it to us wh

Rating:

4.0

Staff here is excellent! Always very efficient and nice! The only issue I had with this facility...... the elevator was broken a lot. VERY inconvenient, since I was on the 3rd flier.

Rating:

5.0

Great service and very professional

Rating:

5.0

This U Haul was recommended once I advised the agent of my storage needs and 24 hours entry usage.

Rating:

5.0

I don't have no comment

Rating:

5.0

Staff and management are wonderful!

Rating:

4.0

My family really need the support. However the cost was great

Rating:

5.0

The staff at the 1501 South Capital location could truly teach what good customer service looks like. Each encounterl always made what could have been a stressful situation calming. Kudos to the team!

Rating:

1.0

The front desk staff need to seriously improve their customer service skills. Very smart-mouthed and rude!

Rating:

1.0

Our storage room was infested with Rats, which ate my furniture and defecated all over our belonging. Staff were not sympathetic or helpful and simply gave us contact information for insurance.

Rating:

5.0

I had an overall good experience. It was very clean and I felt very safe during my visits.

Rating:

5.0

Excellent

Rating:

5.0

The staff was friendly and helpful in selecting the right size storage unit for me.

Rating:

5.0

Very friendly and accommodating staff despite our miscalculation of how large of a storage room we needed

Rating:

5.0

Easy to access

Rating:

5.0

I literally was amazed at how easy Uhaul made my move from beginning to end and the free month of storage was extremely helpful to me while I found a place to move to. Movers were great too!

Rating:

4.0

Great service

Rating:

5.0

Nakita, Erica and the young man who assisted me with putting my purchases in the car could honestly teach customer service. They made what could have been a bad experience, a seamless process.

Rating:

5.0

Good as always.

Rating:

5.0

The two guys working in the garage on 11/19 were truly wonderful and extremely helpful while we were moving stuff into our storage unit. I didn't catch their names, but they are star employees!

Rating:

5.0

The only reason I left Cubesmark was cheaper and more space.

Rating:

3.0

The movers did not park the box in between the permit signs, so it got parked in and we couldn't unload it without having to manually shift it with 8+ people. It was EXTREMELY inconvenient

Rating:

4.0

all has been well since being there. since my stroke (10-10-17) not driving and living in dc, I need to put that money thank you back in my pocket preciate all ya dun fo me.

Rating:

5.0

Staff was very friendly and prompt.

Rating:

5.0

Everyone on staff has been great to work with! Thanks for all your help in getting us set up with our unit.

Rating:

2.0

There was a shortage in carts and the use of the other elevator was out of service for some time. The bathroom had a shortage of paper towel as well. The rent rate kept going up and I dont know why.

Rating:

2.0

There was a dead rodent under my things, that started to decay. It left my things with a horrible scent.

Rating:

5.0

Staff was extremely helpful and understanding when I couldn't get into my U-Box because I had the wrong key for the lock. They helped me get a locksmith and were very kind during my long wait.

Rating:

5.0

Crystal was incredible - she alone at the front and was able to multitask & address her customers' needs with savvy & kindness. Was impressed with her and the rest of the U-Haul team. Problem-solvers!

Rating:

4.0

The hours could be extended on the weekends

Rating:

3.0

Uhaul hooked me up with some movers while I was on the phone with them. The mover i received was extremely unprofessional (3M Movers) and sent me profane harassing text messages.

Rating:

4.0

Thanks for a great experience with you all looking forward to using it again if I have to

Rating:

2.0

Staff were friendly and helpful, but clearly exhausted and overwhelmed. UBox was not at all prepared when I arrived and then initially hitched to the wrong type of vehicle.

Rating:

5.0

Manage and staff excellent customer service

Rating:

4.0

none

Rating:

5.0

The staff was friendly, helpful, and efficient. I would recommend this UHaul Moving & Storage facility to anyone!

Rating:

3.0

Mold and mildew were found on a number of my items which I had to dispose of. I also detected the odor of such on a number of other items which I attempted to clean and keep.

Rating:

1.0

Reservation was at 10:00 am. My truck & boxes were not ready until 2:00 pm. I was given the wrong truck because my truck was given to someone else. One of the blinkers on the trailer didnt work.

Rating:

5.0

Best Uhaul I have ever been to!

Rating:

3.0

Prices increased monthly due to "new paint" and "storage improvements." My things were covered in mouse poop after a week.

Rating:

5.0

Your company is excellent that my first time using u haul storage

Rating:

5.0

Everything you need! The cost is starting to creep up

Rating:

2.0

Stop parking your trucks at the loading dock. Leave the loading dock available for your storage customers. Moving in and out was a major pain as almost every spot was taken by unrented uhaul trucks.

Rating:

3.0

The ladders were broken and extremely difficult to move around. Besides that we were happy with our storage unit.

Rating:

5.0

I really felt comfortable with my furniture being at this location and the Staff is Awesome!!!

Rating:

2.0

I felt that staff thought I was a nuisance to them. Bathrooms were out of order. Hours posted on the website are different than the actual hours. There were not enough utility carts.

Rating:

1.0

Layers of dust, grime on bathroom Well lit, but not secure. Garage door broken, simply covered via boxes I walked through, staff member (1) talked down to me for saying "I don't understand". Abysmal

Rating:

1.0

The absolute worst customer experience of my life. I received no help, nothing was delivered on time, no agreements were upheld, and I this experience has ensured I will never use Uhaul again.

Rating:

2.0

Hard to find a place to park and not very easy to navigate around. Staff not too helpful.

Rating:

1.0

This is an excellent property, well maintained and the staff is very helpful with the exception of 1 person on the property at 7:30pm Aug. 11th wearing a black shirt, very rude and intimidating.

Rating:

2.0

OMG 😮 MICE dropping...

Rating:

3.0

Our box was not ready on time, and we almost had to reschedule with the moving company to come back the next day.

Rating:

2.0

The customer service rep (Andrea) was extremely pleasant and helpful. When I received my confirmation on the storage unit, the date was wrong. When I called back, another woman hung up on me and date

Rating:

4.0

Good facility

Rating:

5.0

Thank you!

Rating:

4.0

Restroom in storage area out of service. I tried to inquire about it with the girls there, they just waved me on to the front. Didn't get out of their seats. Their door locked. Long hot walk in July.

Rating:

3.0

Charging additional monthly fees for 24-hour access is a scam. As, the facility is built to accommodate this service, it should be a basic inclusive ammenity. External security is questionable.

Rating:

1.0

Staff was extremely unhelpful and did everything possible to circumvent trying to solve issues that customers brought to their attention. Front desk staff was rude and apathetic.

Rating:

1.0

Was forced into this unit because truck rental agent lied about unit being avaliable. Was supposed to get month of free storage and didn't. Sketchy part of town and incredibly unhelpful staff

Rating:

5.0

No issues.

Rating:

4.0

My moving experience to D.C. started as a nightmare. Even my UHAUL experience started as sub-par... enter Dawn. SHE WAS AMAZING. Returned my calls. Helped me to locate my U-box and got me movers. Thx!

Rating:

2.0

taking out the system my monies went to someone unit walk to unit changes made, manager that handled it gave me my receipt cross my due date 6/6 said she was giving me until 8/6 I'm in pre-auction

Rating:

4.0

Convenient

Rating:

1.0

They tried charging me extra charges, I set up auto pay and it didn’t take off which caused me to get a late fee, and they didn’t even give me a notice or anything. People NEVER answer the phone line.

Rating:

1.0

Everything about my experience with Uhaul in this move was terrible. I understand that mistakes happen, but there were mistakes at every step of this process, it was miserable and exhausting.

Rating:

5.0

The person at the register when I closed my account on 5/12/18 afternoon was excellent. She expedited me through the process.

Rating:

3.0

Although I never seen any mice, after cleaning out my unit as well as going through boxes and my belongings, there were mice droppings all throughout my stuff. Still sterilizing everything.