Customer Reviews for U-Haul Moving & Storage at S Capitol St SW

Although I had a challenge logging in on the night of my move-in because of technical glitch, the GM Amit was extremely helpful the following morning getting me all squared away. He did a tremendous job getting me access and even helped me move my things into the storage unit. Absolutely top quality service, far beyond anything I could have expected. Thank you, Amit, and Uhaul S Capitol for everything. One happy customer here.

The employees were rude and it caused me almost 1 1/2 hours of my reservation. They refused to help me because I was unable to use my mobile app. However, after an hour of trying, I called customer service and they were more than willing to help me. Not sure why they were SO RUDE!!

my biggest issue was the tank was empty with no real way to know how much I needed I left the tank half full and im out like 30 bucks. Im much more familiar with the at least half full tank I return.

The U-Haul team at the S Capitol St location provided me with excellent customer service. Sabrina, Nikita and Bruce all greeted me with a smile, positive attitude, answered all my questions and willing to assist in completing my rental needs. I will return to this location for future rental.

Very unprofessional, and didn't want to assist

The move in service provided by E &E was amazing! The team was helpful and extremely kind. Thank you!

N/A

I appreciate the friendliness and customer service provided by the representatives at this location. They are really helpful.

very professional personnel.

Very unfortunate that you don’t prorate rent. I just went over into a new month when I was able to move into my house, but your company doesn’t refund for unused month. You should charge in arrears if that is the case. I don’t like paying for a service not provided.

User friendly Clerk was outstanding and very helpful/knowledgeable

Five stars to the gentleman who helped with our truck return...

The lady at the front desks customer service skills could be a whole lot better.. she was laughing at the questions and concerns we had as customers and I didn’t appreciate that being as though I’m getting the unit for my deceased mother but In the end she turned out to be ok but her skills do need improvement

My one and only critique is perhaps have a UHaul representative pull the vehicle to the front of the store rather than have customer search for the vehicle on their own.

Everyone spoke with all sis you could pay by cash, but EVERYONE but Tenika failed to say it was a $100 fee to pay with cash. That is a humungous and pertinent detail to leave out.

the online check-in and check-out experience is awful. the concept of the app is good but there are lot of software bugs that prevented me from completing it and required help from the employees.

Desk agents were not very friendly and rushed me through the process.

The customer service was great. Excellent communication

I was able to get the locker I wanted and it was available for my use quickly

The Uhaul Rep was very helpful with my reservation. Would use Uhaul again based on that alone.

Courteous staff. Well stocked with supplies and moving equipment. Best we have found in the DC area.

Employees not wearing masks properly. VERY DANGEROUS. Some where not wearing masks - others had them on their face, but not covering nose or mouth.

I liked to be walked to the vehicle and have it shown to me rather than walking around the lot looking for it.

Everything was good

I was over charge for mileage cost, been renting pickup truck@ 0.99 per mileage and my last rental they charge me $1.19. Not happy with that price. And yes I posted on Facebook about Uhaul

I didn't get charged the additional $25

The reps at the UHaul on S. Capitol St provided me with helpful information and also worked with me to get the U-Box ready as early as possible on Sunday, which I really appreciated. The U-Box container had some holes in it and was not particularly stable when I was driving it hitched to my vehicle. The bottom floor was separating from the side walls and you could see some of the nails. All my belongings were unaffected by the condition, but wanted to let you all know that the container was starting to break apart.

Worst / most dangerous vehicle I have ever rented. 1) The driver's side mirror kept slipping out of place, so I couldn't see adjacent cars even if they were right next to me. Had to drive with the window down and kept constantly having to lean out to push it back up. 2 ) The driver's side door lock was broken. 3) The inside was grimy dirty and even had trash in it under the front seat from a previous driver. Slid out into the footwell while I was driving. In fact, now that I'm writing all this stuff down, I realize I'm super lucky none of that caused an accident and I should probably ask for my money back.

Easy to rent with online system and great customer service personnel at pick up location.

Explain the instructions are understood prior to check out for check in.

Wasn't obvious where the key lockbox was. Would also be nice to know where the truck was

While I support training a new employee, my recent experience was so unsatisfactory that I had to walk out without a satisfactory experience. For me to rent a storage facility I think ten minutes would do it. After 35 minutes and multiple errors I had to leave. It may be a while before I go back there.

1. After going back into the office frustrated after fruitlessly searching for van #6822 (or whatever the number was) in the lot, the staff chuckled and informed me “oh yeah, that van has no number on it. Go back out there and look for the van with no number.” 2. The simple online experience turned into Uhaul HQ having to make two calls to references before I could get the rental? Absurd system. 3. Never again

I have not received my deposit back yet it has been 2 days

The woman at the front desk was great at her job. Kind and extremely efficient. I think her name was Rudy. She was helpful, and got us checked out quickly. It's just nice seeing someone who is great at their job. Not necessarily above and beyond, or over the top. Just doing all the right things, all the time. Great work!

Amazing group of people that work here. I was randomly moved back to the east coast by my employer and everyone here allowed me to not stress. Super hospitable group.

Dropped off after closing hours. Went smoothly.

The online system did not incorporate the information that I have previously put into the system and made the checking-in process a bear and 15 minutes late.

Have check out a little easier

Leading up to my move out, I called Uhaul several times to ensure that I would be out in time to not have to pay for the month of October. Each time, I could not reach the local office, and was sent to the national hotline. They would tell me they had no power to do anything, but they would send a note to the local manager, and he said he would call me back the next day. He never called back, and I was charged for the entire month despite moving out 1 day into that month's contract. I was out of town leading to the move out and could not personally go into the local office, so the fact that I could not reach it beforehand by phone is inexcusable, and resulted me paying an extra $200 that I should neve have had too. I hope Uhaul actually takes this seriously and refunds me for that last month, because it is entirely the fault of the local and national staff that I had this charge and would never recommend their service to anyone.

Nothing. Sabrina was fantastic. Very thoughtful and courteous. Made the experience effortless

My Uhaul was delayed/lost and was never notified. Thus I slept on the floor in my empty apartment.

They called me before drop off day time make sure everything was fine.

Great in all respects- organized, helpful, in and out quickly

nice staff

Nothing I can think of at the moment.

Reasonably priced and convenient. Really helped me out in a pinch during the pandemic and saved me a lot of money by storing instead of having to continue in my rental agreement.

Staff was very helpful in walking me through the storage options and facility layout, and was able to find a more appropriately sized unit for me even at the last minute with a truck waiting outside. Great customer service!

Your employees provided great service. They are very courteous.

This was my second 10 day local rental of the Cargo Van 9'. Both times were excellent experiences, and I'll be back.

The return process was a mess. There were not enough parking spots so I had to wait in a like for almost an hour while trucks ahead of me were cleared to make enough room for me to park. There should be another place to drop trucks seeing as there is not a lot of space in the return center

Too many new rules requiring cell phone usage, picture taking, location acceptance.

Great customer service. Well done! Proper attention to social distancing protocols. Thanks.

A+

Clear signs for where to go both in the beginning and when returning and for the key return box.

The young woman who helped me, Rudy, was pleasant, informative, and helpful. She made the self-return process a lot simpler to follow.

to many to list

The car wasn't available when I got there. Had to wait 30 minutes for the keys to a different one. And I was charged three times more than I should've been. Requested a call to sort it out and received nothing.

I have been there for two years and don’t think this is for me, I thnk that this was meant for a new customer.

Wait time is to long

Staff were very knowledgeable and helpful great customer service THANKS

The sales representative was excellent.

A lot, I was rush during checkout, nobody did a walkthrough with me with the truck, I was given wrong direction where the truck was park at, I had to pay a friend to get the padlock off the door, that the store was supposed to take it of before I left the parking lot . It was no set of keys to take the lock off.

Left the keys locked in the van by accident! It's parked at the location but I couldn't find an employee because it was after hours

Very helpful and kind staff. What U-haul, not this location specifically, should change is the estimate for the Truck sizes, since they are completely wrong. I could not fit my furniture for a 1-bedroom apartment in a 15-foot truck at all and I had to make two trips.

Tire pressure was low in one tire when I first got the truck, which made the check in process take a little bit longer since the mechanic filled up the tires. Otherwise great experience, truck was clean.

Friendly staff and really easy equipment return process.

Have people who know what they are doing in that office we got told one thing then we got told another they charged us for an extra day when we only had it for 7 hours. They need customers service training big time. The truck itself didn't run good it was an all around bad experience

So my rental supposided included a dolly and pads, but I didn't need said items. When I mentioned it to the staff, they were like, you were supposed to come back to the front area to pick them up. A) Why wasn't I told that I was supposed to come back up? B) I didn't even want it in the first place? I understand upselling is one thing, but this is just poor business. The person at the front should have been like, “here is your contracts and since you have add ones let me come get them for you.” Instead, they sneakily add stuff and then can't remove it when it is brought to their attention afterwards. A third thing was that the gas level did not match the starting point nor did the ending level match the contract level.

Honor the agreement. I was told I could use the app to pick up the truck. When I arrived I couldn't, then I had to wait 30 min to see someone. I made a reservation for 24hrs. When I arrived I was told I could only use the truck for 5hrs, then I was told I couldn't pay with Apple Pay. So I had to return home get my card and race back because I was told the truck probably won't be there because it was a Sat. By the grace of god I made it back and there was 1 truck left. The man who helped me was so rude. He was insinuating that I paid with someone else's card because I wanted to use Apple Pay. I explained I didn't want to travel with my physical card because I rode my bike there. Anyway, after all that I managed to get the truck 1 1/2hrs later. So minus the rude staff and the fact that everything the agent told me on the phone was a lie, U-Haul is great. If there was a negative star to give I would've chosen it.

Mark Owens did a great job asking questions and recommending the perfect solution for me. And he did it all with a smile and a great sense of humor.

Rudy and it was another young lady Didn’t get her name though but was extremely helpful and very professional I will use them again . The thing I didn’t like is that freight elevator to the storage we kept getting stuck on it and the door wouldn’t close & the other side kept opening besides that everything was great.

Improve computer bookings Trucks should be cleaned Truck air conditioning should work Truck radio should work

The area is quite congested, but that may just be because of the part of this city.

Rudy the storage manager was fantastic! Outstanding customer service, which made my move smooth.

Rudy, the storage manager was great. She was very knowledgeable and friendly. She is a definitely an asset To your company!

The male store representative I dealt with was rude and unpleasant. It was almost as if me being there was a nuisance for him. I would not recommend dealing with that guy.

Reasonable price; great and helpful staff

The storage elevators are no intuitive and confusing.

Had this storage unit for several years (7+) always had a positive experience with the facility and staff. Would not hesitate to use the location again.

The staff was wonderful. I interacted with the general manager while checking in and out and she was very kind. The amount of paperwork needed to rent a unit was ridiculous. Three phone numbers and two addresses? Really? Not to mention everything I filled out online didn't get transferred so the poor GM had to ask me and type everything in again. So inefficient. Lastly, the website advertises a free lock. It is $9.99, which definitely isn't free. The price is good, I just dislike false advertising. Overall, I'd use again. The building was clean, odor free, and seems secure. I did appreciate that each individual unit is alarmed and that there were plenty of carts.

Didn’t always answer phone quickly but a good experience.

Ellias was very helpful, professional, and friendly. The process was quick and clear. Everything I could have wanted.

While generally my experience was good, I was extremely disappointed to see how U-Haul is handling COVID-19 and related safety precautions. When I went into the office to close out my account, only one employee was wearing a mask. One of the women behind the helping customers didn't even seen to have a mask nearby. Three men wearing U-Haul shirts also came in while I was there, and they all had their masks around their chin and did not cover their faces the entire time they were in the building. In addition, two people ahead of me in line weren't wearing masks either, and no staff member asked them to put one on. As I'm sure you know, it is against the law in DC not to wear in public during the COVID-19 pandemic. The fact that the staff chose not to be respectful to the health of clients--including clients like me who are pregnant and therefore in a riskier group--is highly unprofessional. It is for that reason I will not recommend this facility to others. Please feel free to contact me if you have any questions about this.

Sabrina helped me when I was moving in. During my transaction, someone came in without a mask and refused to put one on. Sabrina and another young lady handled him firmly but professionally. I appreciated that they were so diligent about everyone’s safety.

Great personnel!

Initially the guy at the counter gave slight attitude when I requested to see the size of the storage units. However, he then came around and his attitude transitioned to a more positive attitude while assisting me, as then customer..

Thanks again

An associate over the phone assured me that the space I was set to rent would be spacious enough to fit a 1 bedroom apartment plus some extra space. When I got to my unit I was not only furious to see the small space but furious with the unit itself. In my spot, there is a large pillar on the side which has taken up a good chunk of space. I am paying almost $200 and I wasn’t even given a space that was entirely empty - don’t understand that logic. I do not plan to overstay my original agreement and will be moving out my belongings after the 2 months I originally signed for. I will look for another storage facility in the surrounding area next time. To be given such a ridiculous space after being assured that it would be sufficient enough only to find out that it has a large pillar taking up valuable space is astonishing.

Staff was so helpful and kind, I had a very long day moving and was a little airheaded but they were patient with me. Lovely staff and a well kept facility

Everyone was so incredibly helpful! Will definitely keep utilizing their services. Cannot emphasize enough how great the staff at this location were!

I am please with your facility, just glad to Not have to pay every month.

My experience renting a storage unit was so easy and delightful - especially given the covid19 restrictions in place. Thank you!!

Rudy and Gerald both very helpful! Thank you!

The staff overall was just very slow...I dreaded going back in to buy another box for the sheer length of time everything took.

The facility was always clean and available when I needed it. The online payment system was very convenient so i did not have to use the office often. the staff working around the building were okay not extremely friendly. there were always strange people around the vicinity of the building and occasionally in the building. we found a cheaper storage bin larger in size and much cheaper.

The ladies at the front desk were amazing! Best customer service in a long time.

The worst experience of my life. I will never recommend anyone at that facility. Terrible customer service and infested with rodents issues it distryed everything I own. I went to explain that to store they just threw a pamphlet at me and told me to call the claim in and asked me if they wanted me to sweep my unit out. They had no sympathy. I was just loss and confused and very hurt. I experienced problem from them since day one.

The 3 ladies that assisted us were above and beyond helpful. They were extremely friendly and were able to assist us with everything.

Everyone was very helpful and professional.

Everyone was very helpful and professional.

Most times when I did business in the office, my wait time was moderately long; in which I didn't mind, because it made me feel that this location was convenient, popular and appreciated. One staff member "stood out" whenever we encountered each other...Rudi, she is a "keeper". I project a BIG smile whenever we meet.

Front desk staff was very helpful and able to resolve my minor issues I experienced.

Thank you, excellent customer service

Great staff, great manager!!! Good facilities, easy to check in!

The experience that received from south Capitol location was not excepted when I go into my bin and mice and rat dropping’s in and on my personal belongings then the management don’t care was notified

Mark was easy to work with and personable. Got us squared away really quickly.

Manager Margaret Cole was friendly and helpful. Most of her outside (truck handlers) were great as well. Desk staff were slow during check out. Made it a slow wait because extended non-rental conversa

Lovely and wonderful. I wish access on the weekends, Friday, Saturday, and Sunday, were longer to aid in transitions. Thank you. A lovely place of storage.

Ms Rudy was the only positive I have to say. My unit was infested with rodents, recent issues with the payment system & my exchange with Ms Maraget resulted in my having a POOR rating for UHaul.

Thank you to Sabrina for being so kind when I was panicking right at closing time. And to the rest of the staff who helped when we got stuck in the elevator.

Very helpful and no difficulties

Would like to thank everyone for understanding my problem I had with making payments....I do apologize for any inconvenience

The Store Manager could have been a little more pleasant to deal with. Customer Service skills need improvement.

I had a lot of issues with my unit and billing that were unessassary and that the staff in the store could not help me with.

Wasn't enough light in the storage couldn't see when it got dark.

No parking spaces

My whole experience from start to finish was the worst ever!!!!!!! Didn’t have the info for drop off Didn’t have any directions on how to return tow dolly Etc

Not happy here 1)water pipe burst, flooding our unit, damaging some of our stuff. Never got anything from insurance company. 2)got a late charge one month after only being 2 days late on payment.

I appreciate the excellent customer service received when renting the storage and moving out. I was given a Uhaul truck that the air didn't work and it was hot. They should reduce the rental fee.

Took 45 minutes to check out a truck I already had reserved. Storage locker was not ready (still locked) when I arrived, despite a 1 hr heads up. GM didn’t cancel my contract, charged extra month.

Miss Akina is the best worker in this establishment understanding the needs of her clients. Watching her manage her clients was a pleasure no matter what their station in life was she treated them we

I was told in Tampa that my unit would hold a king size bed then got there in DC and it was way to small then they said they were sold out then last minute found 1. lost my payment as well. 📱 calls!!

Smooth and easy. Friendly customer service.

I didn’t have the most favorable experience with uhaul considering staff did not make record of my move out day which led to being charged an extra months worth of rent.

No complaints. Thanks

Found 3 rats in my things: 2 when opening Uhaul, another at my new, clean place. I had total disgust & fear, & some of my things have rodent feces (I have proof). The facility personnel were unhelpful

Will definitely use this facility again. 👍🏾

The new management force me out due to my dirt bikes after I told them that I took the gas out both of my bikes she's than told me that I will be getting an eviction so I decided to close out my acco

Facility was secure however it had a severe rodent problem & my goods were damaged with mice droppings and urination. 50% of unit floor was covered with droppings upon move-out. Staff wasn't helpful.

There are two young women who seem to be inconvenienced by needing to perform their jobs. The staff would benefit from a training.

This facility is infested with rodents. A lit of my belongings had mouse droppings and urine on them. As I removed items and took home mouse droppings fell out.

The staff was very friendly.

Outstanding staffs, very courteous and professional. Good Job!

All good. Nice and clean and secure facility

Poor service>

Made moving easier

Simply excellent. The front desk customer care agents are courteous and very professional, especially the young lady (can't remember of her name)... (landmarks: she has a tattoo around her neck).

Excellent customer service

The staff were very helpful but there seems to be an issue with running the ubox program: my movers had to wait for 2 hours to get the ubox loaded yesterday.

The customer service representative was very detailed and hands on, I was in and out in about 15mins. The other staff members greeted and helped as well.

Nikita at the front desk was so amazingly helpful.

great service from everyone on staff. WOW!

Equipment should not be stored in the loading dock area. It is incredibly frustrating to find half of the spots filled by trailers and not have access loading dock. Need more carts. $ way too high.

Was satisfied with my storage time at this facility.

Professional and caring loved my associate experience!!!!!!!!!!

My unit did not have a mouse trap and there was mouse poop in all of my stuff and holes in my clothes and I had to get rid of everything

Capable Staff, Facilities maintained, Slow Elevator.

None

I had my UBox delivered from this location. No issues for me.

Terrific staff and service

Terrific crew of people and nice and easy to work with.

Thank you for a short storage option.

I was not informed the requirements to drive the u box around like, the size of the car has to match the weight of the box, the car has to have a plug for the turning signal lights and more

The staff was very helpful in checking the truck out and checking it in. The U box was ready as requested and I have already recommended U Haul and the U box to family and friends.

The best customer service I had the entire move. We went through a bunch of obstacles to get our truck and trailer and then to find somewhere to get storage and drop off. Aquina was wonderful

. Not only that I was delayed by an hour and 45 minutes until the staff was able to locate a car, the agent straight out lied to me about the storage space and all my belongings still in the car

Need new manager. need diversity in the staff. Communication and customer service need improvement

Excellent customer service.

The team of U-Haul and MovingHelp.com (Cadillac Movers) was great. We never had to even go to U-Haul! The movers did it all. Picked up the U-Box, loaded it, stored it at U-Haul, brought it to us wh

Staff here is excellent! Always very efficient and nice! The only issue I had with this facility...... the elevator was broken a lot. VERY inconvenient, since I was on the 3rd flier.

Great service and very professional

This U Haul was recommended once I advised the agent of my storage needs and 24 hours entry usage.

I don't have no comment

Staff and management are wonderful!

My family really need the support. However the cost was great

The staff at the 1501 South Capital location could truly teach what good customer service looks like. Each encounterl always made what could have been a stressful situation calming. Kudos to the team!

The front desk staff need to seriously improve their customer service skills. Very smart-mouthed and rude!

Our storage room was infested with Rats, which ate my furniture and defecated all over our belonging. Staff were not sympathetic or helpful and simply gave us contact information for insurance.

I had an overall good experience. It was very clean and I felt very safe during my visits.

Excellent

The staff was friendly and helpful in selecting the right size storage unit for me.

Very friendly and accommodating staff despite our miscalculation of how large of a storage room we needed

Easy to access

I literally was amazed at how easy Uhaul made my move from beginning to end and the free month of storage was extremely helpful to me while I found a place to move to. Movers were great too!

Great service

Nakita, Erica and the young man who assisted me with putting my purchases in the car could honestly teach customer service. They made what could have been a bad experience, a seamless process.

Good as always.

The two guys working in the garage on 11/19 were truly wonderful and extremely helpful while we were moving stuff into our storage unit. I didn't catch their names, but they are star employees!

The only reason I left Cubesmark was cheaper and more space.

The movers did not park the box in between the permit signs, so it got parked in and we couldn't unload it without having to manually shift it with 8+ people. It was EXTREMELY inconvenient

all has been well since being there. since my stroke (10-10-17) not driving and living in dc, I need to put that money thank you back in my pocket preciate all ya dun fo me.

Staff was very friendly and prompt.

Everyone on staff has been great to work with! Thanks for all your help in getting us set up with our unit.

There was a shortage in carts and the use of the other elevator was out of service for some time. The bathroom had a shortage of paper towel as well. The rent rate kept going up and I dont know why.

There was a dead rodent under my things, that started to decay. It left my things with a horrible scent.

Staff was extremely helpful and understanding when I couldn't get into my U-Box because I had the wrong key for the lock. They helped me get a locksmith and were very kind during my long wait.

Crystal was incredible - she alone at the front and was able to multitask & address her customers' needs with savvy & kindness. Was impressed with her and the rest of the U-Haul team. Problem-solvers!

The hours could be extended on the weekends

Uhaul hooked me up with some movers while I was on the phone with them. The mover i received was extremely unprofessional (3M Movers) and sent me profane harassing text messages.

Thanks for a great experience with you all looking forward to using it again if I have to

Staff were friendly and helpful, but clearly exhausted and overwhelmed. UBox was not at all prepared when I arrived and then initially hitched to the wrong type of vehicle.

Manage and staff excellent customer service

none

The staff was friendly, helpful, and efficient. I would recommend this UHaul Moving & Storage facility to anyone!

Mold and mildew were found on a number of my items which I had to dispose of. I also detected the odor of such on a number of other items which I attempted to clean and keep.

Reservation was at 10:00 am. My truck & boxes were not ready until 2:00 pm. I was given the wrong truck because my truck was given to someone else. One of the blinkers on the trailer didnt work.

Best Uhaul I have ever been to!

Prices increased monthly due to "new paint" and "storage improvements." My things were covered in mouse poop after a week.

Your company is excellent that my first time using u haul storage

Everything you need! The cost is starting to creep up

Stop parking your trucks at the loading dock. Leave the loading dock available for your storage customers. Moving in and out was a major pain as almost every spot was taken by unrented uhaul trucks.

The ladders were broken and extremely difficult to move around. Besides that we were happy with our storage unit.

I really felt comfortable with my furniture being at this location and the Staff is Awesome!!!

I felt that staff thought I was a nuisance to them. Bathrooms were out of order. Hours posted on the website are different than the actual hours. There were not enough utility carts.

Layers of dust, grime on bathroom Well lit, but not secure. Garage door broken, simply covered via boxes I walked through, staff member (1) talked down to me for saying "I don't understand". Abysmal

The absolute worst customer experience of my life. I received no help, nothing was delivered on time, no agreements were upheld, and I this experience has ensured I will never use Uhaul again.

Hard to find a place to park and not very easy to navigate around. Staff not too helpful.

This is an excellent property, well maintained and the staff is very helpful with the exception of 1 person on the property at 7:30pm Aug. 11th wearing a black shirt, very rude and intimidating.

OMG 😮 MICE dropping...

Our box was not ready on time, and we almost had to reschedule with the moving company to come back the next day.

The customer service rep (Andrea) was extremely pleasant and helpful. When I received my confirmation on the storage unit, the date was wrong. When I called back, another woman hung up on me and date

Good facility

Thank you!

Restroom in storage area out of service. I tried to inquire about it with the girls there, they just waved me on to the front. Didn't get out of their seats. Their door locked. Long hot walk in July.

Charging additional monthly fees for 24-hour access is a scam. As, the facility is built to accommodate this service, it should be a basic inclusive ammenity. External security is questionable.

Staff was extremely unhelpful and did everything possible to circumvent trying to solve issues that customers brought to their attention. Front desk staff was rude and apathetic.

Was forced into this unit because truck rental agent lied about unit being avaliable. Was supposed to get month of free storage and didn't. Sketchy part of town and incredibly unhelpful staff

No issues.

My moving experience to D.C. started as a nightmare. Even my UHAUL experience started as sub-par... enter Dawn. SHE WAS AMAZING. Returned my calls. Helped me to locate my U-box and got me movers. Thx!

taking out the system my monies went to someone unit walk to unit changes made, manager that handled it gave me my receipt cross my due date 6/6 said she was giving me until 8/6 I'm in pre-auction

Convenient

They tried charging me extra charges, I set up auto pay and it didn’t take off which caused me to get a late fee, and they didn’t even give me a notice or anything. People NEVER answer the phone line.

Everything about my experience with Uhaul in this move was terrible. I understand that mistakes happen, but there were mistakes at every step of this process, it was miserable and exhausting.

The person at the register when I closed my account on 5/12/18 afternoon was excellent. She expedited me through the process.

Although I never seen any mice, after cleaning out my unit as well as going through boxes and my belongings, there were mice droppings all throughout my stuff. Still sterilizing everything.

Personals were very unfriendly.