We were returning the truck after around 10pm on Friday night. The entrance to the building was blocked. There was no way to find return location. No staff on site. Drop off box location not marked anywhere in the parking area. Very stressful return experience.Tariq M.
Customer Reviews for U-Haul Moving & Storage at S Capitol St SW
Washington, DC 20003
(@ P St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Carrier did not pick up my box at origin. Delayed arrival. S Capitol did not honor box access reservation. Delayed move. Terrible experience and without significant incentive would not use again or recommend.Drew A.
Customer did not leave a comment.Ronnie G.
Customer did not leave a comment.Louise W. | First Impressions
Customer did not leave a comment.TIFFNEY J. | Overall Experience
Customer did not leave a comment.Moronfolu A. | First Impressions
Customer did not leave a comment.Gregory B. | Overall Experience
Worst customer service. Called and was on hold for 15 minute's. They forgot about me. Dropped off the truck and was told to checkout at the counter. Only one person working desk. Waited ten minutes before interrupting her to be told I didn't have to do anything. Guy in the break room not concerned there was a line. So slow. It was my third time renting from here. Been slow every timeLuke S.
Most people who rent moving vehicles drive to the location. This location had no parking for customers. In fact I was informed that if I parked on the premises I would be towed. Therefore I had to park in two-hour parking on the street for a 4 hour project. And by doing so risk getting a $100 ticket. I chose to use the phone check in and there was no Email notification to do so. I finally figured out that I had to log in to perform this process. Furthermore, I was not made aware that a reference person had to be contacted in order to finally get approval. This was difficult because people don't like to answer calls from numbers they don't recognize. Finally, if you offer phone check in then the customer should not have to go to the counter to get the keys for the vehicle. What's the purpose of giving some the option of self check in but then requiring them to seek out a representative to obtain the key. This caused me precious time when I could have just went to the counter and checked in there. P.S. You do know that your advertised price for rental is grossly misleading. The mileage cost was more the the rental cost.Tyrone L.
My truck was stuck in between to trucks. In addition, I did not receive my dolly I paid for, which made my moving longer than intended and I did not feel all my needs where effectively and professionally accommodated by staff.unique J.
Awesome customer service!Amanda R.
Customer did not leave a comment.Syed H.
This truck was clean but there were 2 issues with the truck--which didn't really affect my move substantially. Otherwise the truck was great. 1) the windshield was not cleaned before my trip, it was a mess, and during the trip the washer fluid ran out. It had clearly not been filled before my run. 2) there was a vibration in the truck that was more pronounced when I was running fully loaded between 55 and 60 mph. My hunch was that the front tires need to be spin balanced. The truck vibrated most when it was empty. For example, coming out of DC, it vibrated a lot. Also, I asked for directions out of DC to VA, the representative couldn't help me at all. Otherwise, she was very polite, efficient and knowledgeable. Her service for the most part was excellent..Doug H.
Everything was great and everyone who worked there was helpful!John T.
Customer did not leave a comment.Charles G.
Customer did not leave a comment.IESHA H.
Customer did not leave a comment.Alberto C.
Milage and gasoline levels not recorded properly but were taken care of by George (?) who was excellent.Joseph W.
SCAM. CHARGED ME $104 for 15 GL gas for 50 mile trip. Do the math that's 3mpg. I filled up the tank right before I returned my van, a Chevy work van small size, I bought 7 gallons of gas for my trip and brought it right back to uhaul. They straight up scammed me. Also the employee was missing a shoe and walking outside with one sock onHenry K.
Continue to offer this service at an affordable price. The communication about the process was also wonderful.Whitney H.
Customer did not leave a comment.SHARON H.
Customer did not leave a comment.Letetia C. | Overall Experience
Customer did not leave a comment.JENNIFER G. | First Impressions
Customer did not leave a comment.lakia r. | Overall Experience
Customer did not leave a comment.Deborah L. | Overall Experience
Customer did not leave a comment.JACOB H.
When I checked in it was like I had not checked in and provided all the information when I made the reservation. Asking for an emergency contact at that point and expecting to verify that person doesn't make sense (I can't control when someone answers, etc). The other issue or recommendation - I believe UHaul should inform or recommend how to address tolls (Uhaul probably do somewhere in the fine writing - not acceptable to me). I believe the representative should note that at time of check in and note it somewhere when you reserve the truck.Robert C.
Customer did not leave a comment.mark J.
I was concerned because the location on busy street in Washington. Everything went very well. I visited a couple of times before my moving date to pick up boxes. Everyone was extremely helpful and courteous--very customer focused. Smooth check out when I picked up the truck.Mary R.
They need to do their job and check all vehicles before calling the customer and accusing them of not returning them.PATRICIA M.
Rudy did a amazing job she took very good care of me and my issues at the uhaul she was very professional and very helpful excellent employee thank you again Rudy !!RAYMOND C.
Customer did not leave a comment.Michael F.
I've always rented from y'all at that location and it's always been excellent I tell if my people to go there good service good vehicles improve free gas and be nice I know that's not going to happen but I'm still going to use y'all because it's good serviceEllery Q.
Customer did not leave a comment.Katherine T.
Excellent customer service!Edward S.
Customer did not leave a comment.Devon B.
Difficult location just geographically and with traffic. Not ideal for returning large trucks. Only one side of the building to enter on and exit from on the same side so it's not set up well for traffic or flow.Meghan L.
Customer did not leave a comment.Kevin T.
Way overcharged for fuel, Billed for 5 gallons of gas for a 20 mile trip, then added a service fee. Complete highway robbery.Harry E.
Customer did not leave a comment.Bridget M.
Customer did not leave a comment.Phillip C.
I was told the van had 1/16 tank of gas. When i started the van, that was true. Within 2 minutes after running, it showed less than 1/32. Half the needle was on the red empty marker. I almost ran out of gas before i could get to a gas station. That was poor service to do that to me. Someone should have run out and filled the tank immediately when it came in that way.John M.
I like the Uhaul overall, but the young lady that offered me services seemed like she did not want to be at work. Uhaul has changed a lot of things with renting a vehicle. She did not explain the changes like we had to inspect the vehicle alone. Upon return, I took the vehicle back, and the young man asked me to back in the vehicle. He eventually told me that he would take care of it but thats his job. Thank you!Monte G.
fantastic experience excellent service so easy and accommodating have already recommended to friends!Emma S.
The service was great and your workings were also great help to me and yes i would use you again and recommend my family and friends too you.Brenda L.
Customer did not leave a comment.Cory S.
Customer did not leave a comment.Taija H.
More employees neededWILLIAM D.
George was excellent on Sunday, 5/22/2022. The line was long. He was taking care of everybody using two checkouts. At one time, I had two problems he fixed all of the issues. He is an excellent asset to U-Haul. I appreciate his willingness to help, especially at a time like this for me.Christine C.
Customer did not leave a comment.Mary M.
The mobile app made no sense to use. took too long. it would have been faster to wait in line, which I had to do anyway. Also the first van I got was unusable and I had to be given a second van, which took 30 minutes. When I returned the van the sign told me to wait till a representative came to meet me in the garage. I waited for 20 minutes and finally went inside to find a representative alone on his phone and he told me I could just leaves the keys in the van and go, which was not posted anywhere.Owen C.
I forgot my sunglasses in the truck. How do I retrieve them?Stewart H.
Upgrade your vehicles if it's possible. But, I know those older trucks are very reliable.Christine C.
Customer did not leave a comment.ALMA B.
So happy with my service.KRISTINA P.
My truck was near the end of its lifespan. It had lots of cheap fixes, like tape holding the windshield on & foam sealant bubblesDavid H.
Customer did not leave a comment.Ellen M.
Commuted that I' fill the tank to 1/4 fill they would pay Reimburse me for $14. Didn't complyBrad F.
The van wasn't as clean as it could've been but the customer service was greatVickie B.
Zero customer service assistance at pickup. All functions have been shifted to the customer.ZACHARY U.
Customer did not leave a comment.Catherine B.
Check engine light was on and it was only a 1/4 of a tank of fuel in the truck. The service team is GREAT!!!!!!!MICHAEL G.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Joseph G.
Make sure you don't have to go find your rental in the rainEleon B.
I never spoke to anyone there but I was assured that all is well Thank you 🙏😊Gwendolyn P.
Customer did not leave a comment.Kelsey H.
Mr George was very helpfull & courteous In my pickup and return of the vechile. Thanks again for having such wonderful staff at this location. MS. OlakunleOlayemi O.
Customer did not leave a comment.Stephen R.
Customer did not leave a comment.Crystal K.
I just want to send a huge thank you to Mr. George who was helping out from another location. I had an issue with my company credit card and he was patient with me and remained professional at all times. He also made sure all of my needs were satisfied and that I was good to go! People like him is the reason why I am so loyal to U-Haul!ASHTON M.
Be more clear about how to use the key to turn on the ignition. I was not aware that you shouldn't push the key all the way in to turn it forward.Mitchell B.
Customer did not leave a comment.Vanessa H.
Customer did not leave a comment.KENNETH Y.
I was over charged $20. I return the vehicle on time but was charged an additional day. I need a refund.Katrina G.
Stop making people change their locationkiosha C.
Customer did not leave a comment.Theresa S.
Customer did not leave a comment.Ghadeer K.
Customer did not leave a comment.Shane S.
Reserved a truck at NE location less than a mile away from where I'm moving. On the day of my pickup, less than a hour before my rental, they changed the location 20 minutes away from me. I asked if the mileage could be adjusted or if there was a closer pick up as this location wasn't accessible to me. Amber Hicks was rude and wouldn't help or look into anything at all. I'm not anticipating chik fil a service, but I also wasn't expecting them to try to make it harder for me. I was told I could wait another hour or so to see if the location had the truck. . Even though that was the reason I was there. She then preceded to tell me it's just 2$ a mile extra and I shouldn't be worried about it. After all of this, the truck barely turned over, the power steering was way off and smelled like it had never been cleaned before.Whitley H.
Make parking available to your customers..On street parking is difficult and requires a permit..one most of your customers will not have especially someone like me who came 4 hours away..Makes the experience a tad negative, but everything else was Perfect!Paul E.
Customer did not leave a comment.Lea J.
I am pretty unhappy because I ended up paying $64 in fuel costs for a total of 13 miles traveled. I was anticipating using about 2 gallons of gas, so was expecting a fuel charge of $12 or so. But the fuel charge was $34 which is suspiciously low mpg (2 mpg for a 15 ft truck). I was also unaware of an extra $30 fee for the tank being below 1/4. It was at 1/4 when I got it, so I feel like I was set up for that. I feel I should have been specifically warned about that fee. I complained in person at the location and was told a manager would call me later that day. But I have not received that phone call. I marked that I would not recommend this location to get your attention. I would probably recommend it, but would be certain to warn them about the fuel charge rip off so that they would be sure to get gas themselves.Somerville P.
Thank you!Shiri Y.
Customer did not leave a comment.Lynn C.
This was the best customer service and knowledgeable staff members. I can tell they work as a team. I was truly pleased.Chantel B.
The young lady that checked me in wasn't personable & was extremely short & dismissive with her answers. Thankfully, this will be my last time using this location.Audrey D.
Customer did not leave a comment.Fischer N.
I booked my truck online and opted for the online check-in. However, when I tried to do so, no matter what i tried it would not let me. I thought that since I had ALREADY entered all the relevant information online, I would not need to do this all over again with customer service on-site. This whole process with cust service took over 30 minutes when I was already in a rush. I guess I should just expect to spend this amount of time no matter what while using UHaul. Staff at the S Capitol St SW location were very helpful and understanding.Nicholas S.
Customer did not leave a comment.Edward B.
Very helpful staff and a great experienceJason E.
Customer did not leave a comment.ROBERT T.
Everyone was very helpful and I will return to that store again especially the manager RudyJames M.
It was a great experienceAnika N.
If I push mobile pick up the system should actually work for that. Because the system did not work properly I was late picking the uhaul up technically. When I went inside of the store there were 3 associates, 2 were assisting customers and one was just standing behind the register. She looked me right in my face and didn't offer to help. Once one was done assisting customers instead of offering to help, they went to straighten the store. Horrible customer service for that. My time was not pushed back for the systems error or the fact that the associates refused to help when they both saw me waiting. I got charged for 2 days when I only kept the uhaul over night. Do better, this was the epitome of a bad customer service experience.Beverly C.
Customer did not leave a comment.David C.
Customer did not leave a comment.jacequline D.
Nothing everyone is always so courtesy and efficient. Rudy, Amber, Demetris & JeromeJonathan W.
Customer did not leave a comment.James B.
Customer did not leave a comment.MICHAEL H.
The lady who waited on me provided excellent service, I think her name was TaNeshea. I hope she gets this feedback.WILLIAM B.
Amber and team did a great jobCameron W.
Great experience with UHaul customer service. They really helped make my move smooth. The only "complaint" I had is that the truck smelled like cigarettes when I got it.Jessica B.
Customer did not leave a comment.William G.
Everything with these storage bins was great. All of the staff was great.Jeffrey L.
Nothing should change the customer service was very helpful and stayed on the phone until my issues was resolvedLASHERN L.
Customer did not leave a comment.DAVON R. | First Impressions
Online check-out wasn't working so I had to walk all the way to the office, since there isn't parking up there. But that's the nature of city locations. Thankfully the line was shorter than usual and Kelly was super helpful, nice, and efficient.Dawn B. | Overall Experience
Well kept facility,clean and orderlyJohnny H. | First Impressions
Customer did not leave a comment.aaron r. | First Impressions
Customer did not leave a comment.LATOYA H. | First Impressions
Customer did not leave a comment.James B. | First Impressions
The staff was very helpful and made sure I got the right unit. Even when we had to make changes, they were all very accommodating. Upgrade of POS equipment is needed for this location - credit card reader was not working nor was the entry card activation unit. Overall I had a very good experience, however.Adrienne B. | First Impressions
What brings the experience down is the elevator. It gives a small shock and once stopped working altogether.Debra S. | Overall Experience
I noticed a trainee on the keyboard terminal struggling to key in the information, because of her long finger nails. My intake wasn’t as smooth as it could have been.BRUCE B. | First Impressions
All around good service!CHARLES D. | First Impressions
Customer did not leave a comment.JOHNC C. | Overall Experience
The rats was out of control I had to throw most of my things away because the rats had babies in my storage unit.Janae C. | Overall Experience
Customer did not leave a comment.James H. | First Impressions
When I came back to move my stuff out of my storage unit, there was water damage to many of the items. The only insurance option for the items does not actually pay out the value of the items, but a very depreciated calculator value. Not only that, but when I called U-Haul to report the damage, they told me several customers in my unit had previously had water damage, which was not disclosed to me before moving my furniture in.Alice V. | Overall Experience
The only glitch was the elevator was acting erratic and kept getting stuck.Elizabeth C. | Online Move In
Great staff. Very clean and neat storage area. Modern and well lit. Everything you need from a storage unit. Highly recommended.KEIRROYALE P. | Overall Experience
Customer did not leave a comment.robert a. | Overall Experience
Customer did not leave a comment.Adrienne T. | Overall Experience
This facility rated below average to me due to my first experience here. I specifically asked for a walk in storage due to storing of furniture, but I received a stack storage. We had to manually lift our heavy furniture in the air to place into space. I did not go back to customer service to correct the mistake because checking in was horrific. They ladies were on their cellphones, they did not look or act professionally welcoming. When they finally assisted me it took at least 30 mins or more to set us up for service. I was very confused on how long it was taking when I had already made the reservations by phone. I continued to be professional hoping it would help quickly with my processing in. I moved my things out of this facility storage less than 30days later. There is a very high need for training in customer service at this location.LATANYA B. | Overall Experience
There was a leak in my original unit and water destroyed several items. I emailed you 3X with pictures and was ignored each time. These were the same emails from both of you to inform me of the leak and how to move my unit. Scum. My destroyed items is worth never having to deal with people and a business like yours.JUSTIN C. | Overall Experience
The check-in process took very long and was super messy. Once in the facility we had to wait for some time because they were out of locks.Henry Dirk M. | First Impressions
Customer did not leave a comment.Johnny H. | Overall Experience
Excellent ! Jenai was great kind and friendly and attentive to my storage needs!EDUARDO M. | First Impressions
Customer did not leave a comment.Shauna S. | First Impressions
Thank you all for all of your help!DeVona B. | Overall Experience
Customer did not leave a comment.madrine p. | Overall Experience
Great people, service, location, and hours.Lionel F. | Overall Experience
Customer did not leave a comment.Derwin S. | Overall Experience
Customer did not leave a comment.Andre J. | First Impressions
Customer did not leave a comment.gregory m. | Overall Experience
Sometimes the elevator doors were a little hard to open but other than that everything was great!NAKIAMARIE L. | Overall Experience
Solid, clean space. Some mice problems, but that’s to be expected in the city. Very easy to use the access system, and was glad to find out (the hard way!) that if you’re not logged in and open your unit, an alarm goes off!) Only challenge I had was not feeling safe there after dark…mostly because of the neighborhood.MINDY S. | Overall Experience
#4. I marked No because the office was usually understaffed and the office personnel were not very friendly. Personnel encountered around the premises were usually nicer and friendlier. #6. The continuing irritation with management was the frequent breakdown of the elevator nearest the vehicle ramp. The real reason I left though is the frequent increases in rent. I considered moving to a smaller unit in your facility, but they are too difficult to get in and out of given my age. Instead, I moved to a unit in baltimore near my daughter, 5'w, 5'deep 10' high. entry by a regular sized door. #6 I would point out the rent is high and increases frequently..MARIAN C. | Overall Experience
Customer did not leave a comment.Trelesa N. | Overall Experience
There is literally no parking. It is extremely inconvenient to get in and out of area. If someone is using the ramp to load or unload, the only option is to wait. If a car comes you may have to leave the area. The alarm sounds each time I open my unit. Once I walked and found a female employee who came and looked around and said it was ok.Kirstin R. | Overall Experience
You guys Manager Rudy is definitely a blessing to the company. Always available and quick to have the best solutions for the customers most worried concerns, with a very warm and comforting vibe. Her team definitely follow right in her footsteps. Thank you guys for always making me feel welcome!!!!Sheryell J. | First Impressions
No money back,I don't care for!Robyn J. | Overall Experience
Happy HolidaysEric A. | First Impressions
Customer did not leave a comment.SHELTON Y. | Overall Experience
Customer did not leave a comment.Patricia E. | First Impressions
Customer did not leave a comment.Carlos P. | Overall Experience
After almost 2 years of storage, I am very satisfied with the management and staff and would recommend this location.Michael W. | Overall Experience
Instructions on accessing the storage area were vague “here’s a plan, this is your unit, that way”. I had booked a first floor and got a third floor. Elevator is was not operational but there was no help. Overall, though, it is a great solution for Sae DC storage needs.Carlos P. | First Impressions
I had a great experience with U-Haul And great customer service. Thank you!martha h. | First Impressions
Customer did not leave a comment.JOHN C. | Overall Experience
I never had a storage unit at I haul. I was a contact for someone. I never went to the facility or signed anything. I was not the owner of any thing thereTara J. | Overall Experience
All staff was super friendly and helpful!Jamie L. | First Impressions
The associate that rented and showed us our unit was extremely helpful. He provided details on the alarm system for the unit as well as let us know where to find, and how to use the rolling stairs to make our move in experience easier. I’m thankful that he was so helpful.Derrick M. | First Impressions
Customer did not leave a comment.Brandon Y. | Overall Experience
Customer did not leave a comment.ronald k. | Overall Experience
Lighting in my unit could have been better but overall, great staff and experience. And i had a unit with a big old pole in middle of it! 🤪Nikki L. | Overall Experience
Glass windows to view outside instead of brick walls Makes it feel safe.Carol S. | First Impressions
Customer did not leave a comment.Nakita S. | Overall Experience
Customer did not leave a comment.wesley S. | Overall Experience
Thank you guys for being kind, patient, considerate and customer friendly!Rosalyn C. | Overall Experience
My experience was good. The items I had stored there I no longer need to store.shirley h. | Overall Experience
Customer did not leave a comment.VALERIE L. | Overall Experience
Customer did not leave a comment.JOSEPH C. | Overall Experience
Customer did not leave a comment.Steven S. | Overall Experience
Customer did not leave a comment.Peter G. | Overall Experience
Since 1501 South Capital ST SW, has cleaned out all those Ridiculously rude and lazy employees in 2018, who spent their time gossiping and twerking in the parking lot. I almost removed my stuff twice, to find a more professional environment, I'm so glad that they were able to clean that place up, good JobEarl J. | First Impressions
Great workers friendly and courteous staff. Will definitely tell family and friends to use this particular store.Evangela E. | First Impressions
Great Servicecorey g. | Overall Experience
Well informed and pleasant staff.Patric P. | First Impressions
When I picked my items up there was an extreme amount of mice dropping over everything and there was damage to my clothing and bedding. I had to throw it out.Lisa C. | Overall Experience
Customer did not leave a comment.Andrew M. | Overall Experience
The employees were very friendly and helpful!REBECCA R. | Overall Experience
Customer did not leave a comment.Manaal I. | Overall Experience
Rodents were a huge problem. The staff were either really nice or incredibly rude. I didn’t like the fact that I had to pay extra to have access in the evening.JULIA M. | Overall Experience
Customer did not leave a comment.Justin W. | First Impressions
Customer did not leave a comment.CHRISTOPHER T. | First Impressions
Well Bottom Line We Must Think If The Future for all mankind...and U - Don't or hasn't given anything back to the community not the community that they are station in but the surrounding community's the poor areas .those area where a donation from a big company like U Haul would be Greatly Appreciated.. am not asking that u give this city a dime but that u put something in community's that can use any kind of enlighting ..advanced math books that kids in the down trotting areas don't see any educational Tool hand sanitizer masks ...give back ..get in y'all's board room and put together a think tank crew or SEND FOR ME.. AND ILL PUT SOMETHING WELL TOGETHER FOR U-HAUL AND THE COMPANY WILL FEEL GOOD ABOUT ITS DIRECTION ... ESPECIALLY DIVIDE AS THE COUNTRY IS NOW AND REALLY HAS AWAYS BEEN ...R ,SAMOUEL JOHNSONRODERICK J. | Overall Experience
Customer did not leave a comment.Carl B. | Overall Experience
First impression of facility was good. Online application process was quick and no hassle getting access immediately after. Amit was very helpful and able to assist me with finishing my move in. Satisfying transition from my previous storage company.Brad R. | First Impressions
Customer did not leave a comment.Deanne t. | Overall Experience
Staff very friendly and helpfulWendell D. | First Impressions
Customer did not leave a comment.Andrew M. | Overall Experience
Customer did not leave a comment.Bearlyn A. | First Impressions
Customer did not leave a comment.LaVon W. | Overall Experience
Get rid of the mice poop.ZIMAM S. | Overall Experience
Customer did not leave a comment.KEVIN M. | Overall Experience
The elevators were annoying to use. Long wait and climate control could be better. Extremely warm.SHANNELLE P. | Overall Experience
Customer did not leave a comment.Chataye W. | First Impressions
Customer did not leave a comment.Raquel M. | Overall Experience
Customer did not leave a comment.CRYSTLE M. | Overall Experience
Customer did not leave a comment.Atiya W. | Overall Experience
Thank you for allowing allowing my property to stay there and taking care of it appreciate it very muchGeraldine W. | Overall Experience
Great prices and prices to rent. Thank you!!!Joseph F. | Overall Experience
Overall it was a great facility, only issue was that there was a structural beam in the middle of my unit. I paid full price for the space but had it significantly reduced by that. It wasn't a huge issue just got unlucky with what i got.Luis T. | Overall Experience
Confirmation are not honored, if someone comes ahead of you, your storage might not be available. Confirmations should be honored if you make them.Gwendolyn J. | Overall Experience