Excelente servicio, buena atención al cliente, cómodas instalaciones y precios convenientes..guillermo u. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Sample and Powerline
Pompano Beach, FL 33073
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane exchange
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not greeted in any way by individual who accepted our drop off. Not advised that a drop off receipt would be emailed to us. Individual acted as though he was doing us a favor in detaching rig from our tow hitchSteven G.
This worked very well for my cross country move and found the Uhaul team at both points very helpful and delivered as promised.JEFFREY H.
Customer did not leave a comment.tyesha R.
service was excellent. I was very pleased and don't see any need for further improvement.Ernest D.
Customer did not leave a comment.Cindy F.
Customer did not leave a comment.MARION R.
Customer did not leave a comment.sebastian C.
Nothingâ€¦ Very clean place and everyone there is very nice and respectful. Service was fast, no waitingRegina D.
Customer did not leave a comment.Donald D.
Customer did not leave a comment.Javier A.
Customer did not leave a comment.Ileana V.
Maybe actually talk to your customers instead of leaving them on hold for hours. Thank you because my items were safe. But the customer service is terrible, as a big company I'm disappointed. My box was supposed to delivered on the date it said. Y'all didn't know where my box was until later. I had to call every day and no one could help. I actually deserve a discount because what y'all put me through was too much.Rose Marie G.
The Young lady (she was new) and manager who helped me did an amazing job at getting me what i needed. It was virtually hassle free. Thanks to all of youse! -Marko Ruffolomark R.
Customer did not leave a comment.Carina D.
Customer did not leave a comment.anita G. | First Impressions
Customer did not leave a comment.MARY G.
Customer did not leave a comment.CHRISTOPHERSTEVE H.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.peter C.
Customer did not leave a comment.THOMAS W.
Customer did not leave a comment.Rachel T.
They young lady that helped me was very helpful. She assisted me with the upgrade I needed.AYANNA H. | Online Move In
Customer did not leave a comment.Rhonda F. | Online Move In
Customer did not leave a comment.Robert B.
2 of the uboxes were dropped and broken which caused damage to several items. I have to file a claim. DisappointingStanley M.
Customer did not leave a comment.DECORY H.
Customer did not leave a comment.CARLOS A.
Did not give me a dollie that I paid for. Then called me the next day saying I did not return the dollie. And I explained that I never got it. Plus I still didn't get reimbursedEmmanuella A.
Customer did not leave a comment.Patricia D.
Customer did not leave a comment.Patricia C.
Customer did not leave a comment.Rick O.
Customer did not leave a comment.rolando V.
They didn't have my order ready. Spent hours trying to load my truckDavid S.
Let me express my thanks to Salome the Driver, very helpful and responsible. She arrived early with the Ubox wether she was dropping off or picking up. She is a hard worker and deserves an incentive/ raise if possible. Please extend my thanks to her and also to Ray that came with her, when she had come to drop off the ubox. So please maintain the service I have received.Joan E H.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Barry S.
1.You guys needs to put the correct gas mileage on the paper because mines was definitely incorrect. 2. The truck I had once I turned on the Ac I smelled so much gasoline (gross) 3. Upon returning the truck I told them the gas mileage that was on the paperwork was wrong, they kept asking for proof when I uploaded the picture thru the link that was text to me prior to me pulling off from the store.Markisha R.
Much more professional.Antonio G.
The equipment had coakroach inside the cabin.Luis F.
Customer did not leave a comment.CURTIS H.
You have good staff.Mark M.
Great experience. Very helpful in attaching trailer. Timely and efficient. Would recommend.Jade V.
Charged me $20 for nothingChristopher J.
Van rental and storage rental fast and easy. One of your better locations!Scott P. | First Impressions
Customer did not leave a comment.Elizabeth L.
the bestANTHONY R.
Customer did not leave a comment.Tony J.
Customer did not leave a comment.Patrick J.
Customer did not leave a comment.Sharon K. | Overall Experience
Good and on timePABLO S.
Anne Marie was great !Yesenia G.
Customer did not leave a comment.BRANDON S.
I received a contract info that is not mine. firstname.lastname@example.org is my email not your customerMarcelo F.
Customer did not leave a comment.JULIANA R.
Nothing...The driver is amazing! She placed the boxes right where I want them. She is a pleasure to work with!Judy D.
Professional and fast service, up-to-date technology and vehicle in great conditions.CARLOS S.
I was disappointed upon canceling my storage unit 2 days prior to the billing date with Bank statements to prove it and I was charged an additional month 45 minutes later. After contacting the office to address this issue, none of my calls were returned.Michael M. | Overall Experience
Customer did not leave a comment.Marco M.
Customer did not leave a comment.Janice D. | First Impressions
The location itself its great, but sn specific employee make the experience with the store , unreal Her name is Tracy and he unwanted desire to help customers, not once, but three times, with me and a friend of my, make us from now one , avoid to relate with that store until she continue to work there The helpers, and other employees are excelent, but, it is no way to choose who will help you, and she is not some one that i ever want to be with, as a customerJose A. | First Impressions
GreatStephanie M. | Online Move In
Customer did not leave a comment.Adriel D. | First Impressions
Completely satisfied with the serviceShawndrea C.
Customer did not leave a comment.mike J.
Customer did not leave a comment.Konstantin M.
I specifically declined the collision damage waiver, but they charged me anyway.Haven C.
Customer did not leave a comment.Brian S. | Overall Experience
Nothing. I was in and out in under 20 minutes.Efrain S.
Customer did not leave a comment.Andy C.
Truck had a pissy odor and needed a oil change.Philip H.
Customer did not leave a comment.Ralph M. | First Impressions
Excellent service, convenience time, great assistance , affordable prices,..guillermo u. | First Impressions
It was a good experience- I only used 9 pads - returned the rest to the Naugatuck, CT store prior to pick up but I can't find this on my file. Otherwise everything was great - the women that initially picked up the unit in Ct and the one that dropped and picked up at my current location were wonderfulCarol C.
Customer did not leave a comment.Bill B.
As soon as I arrived at this location, I was treated like DIRT, Victotia the manager was yelling at another customer as I entered the store. Everything was going smoothly when I was given the key to my Van and I went to leave found out she gave me the wrong key, when I went back she ridiculed me in front of her staff and told her coworker to go get the Van, well 5 minutes late he came back and sure enough it was the wrong key. When I went back into the store Victoria threatened to cancel my reservation cause I was laughing at her Mistake. She also said truck had 3/4 tank when I jumped in Truck it had less than 1/2 tank as I took picture and sent to Ron in the customer service Ron_Schmidtke@uhaul.com. He told me He was sorry and this wasnt the usual for Uhaul. When I returned the Van Victoria was there again and she told me that she would do anything in her power to block me from any upcoming rentals. I shared this same conversation on my facebook and on Nextdoor.comJeffrey S.
Overall, an excellent experience. Everything went by the schedule. Thank you.Alexa S.
Customer did not leave a comment.Ralph M.
Customer did not leave a comment.Marilya G. | Overall Experience
Customer did not leave a comment.Alexey K.
Check and change wiper blades whwn needed it. Over all good customer service and clean facilities.RENE P.
Customer did not leave a comment.Kenneth F.
There were roaches in the van.BIANCA C.
Customer did not leave a comment.Tiffany P.
Everything went as planned on my cross-country move. Thanks so muchREBECCA P.
the bestJavier A.
Customer did not leave a comment.Mirlaine V.
Customer did not leave a comment.Alexey K.
Customer did not leave a comment.Lorna D. | First Impressions
Annmarie and Victoria were both greatTheo D.
Made reservation a week ago but did not have a truck or an answer when I would receive truck for day needed. Wasted a day waiting for truck. Then to return truck it took over two hours to get approval for location drop offAlex R.
Victoria was a great helpDaniel R. | Overall Experience
All very good. Thank you.John W.
Customer did not leave a comment.Gregory N.
Victoria is Wonderful!!Stephen R.
I waited two hours for a 10' foot truck for check-out after I reserved the vehicle a week prior to reservation date. The customer service manager was rude and unprofessional after I asked for discount from the truck rental for the two hour. CS Manager refused to give a discount. Customer Service Rep. advised me of giving a $50.00 credit. I never saw the $50.00 on the credit card.Wesley H.
Very busy return line on a Sunday evening.LEONARD N.
Customer did not leave a comment.Valerie V. | First Impressions
Fantastic service ThanksFrederick L.
Customer did not leave a comment.MARK A.
What started as a temporary way to stage the transition from our 4 bedroom house to a 2 bedroom condo, ended up as a 2-year relationship with U-Haul. No regrets. Our stuff was well protected and easy to access.carl l. | Overall Experience
Clean Trucks Friendly serviceEric W.
I was overcharged after paying a little over thirty dollars initially with mileage I felt robbed, this is my first time at this location, I will try not to returnHubert G.
Just an overall positive experience. The staff on the phone, the delivery driver, etc. we're all friendly and helpful.Susan S.
Very clean area and store. Well kept. People know what they need to do. Thanks.Carmelo M.
The fuel gage moves very slowly when putting gas in.Racha E.
Customer did not leave a comment.Shane M.
Victoria was very helpful in obtaining my RV spaceCliff S. | First Impressions
The sales rep caused all kinds of confusion and messed up the entire order which made dropping the trailer off almost impossible because of the mess she created. What should have been an easy process ended up being a major pain.Grant T.
Customer did not leave a comment.Betty M.
Customer did not leave a comment.CAROLINA M.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.MARK H. | First Impressions
Customer did not leave a comment.Scott L.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Carlos C.
Systems down, having a bad day obviously by the tone of voice and customer service when I came back needing assistance. I can understand that but charging me extra for gas when I had just filled it up at the mobile across the street unnecessary.Kalyana F.
Friendly & knowledgeable customer service rep. Answered all my questions. Truck was clean and ready on time.Cheryl V.
all was great, staff friendly and courteous, unit was clean and well maintainedlori s. | First Impressions
Customer did not leave a comment.FELIPE T.
Customer did not leave a comment.Jeff L.
the bestANTHONY R. | Overall Experience
Customer did not leave a comment.ANDREW B. | Overall Experience
Customer did not leave a comment.CARLOS T. | Overall Experience
Customer did not leave a comment.Julian H. | First Impressions
Mrs. Ann Marie is a very pleasant employee who is very dedicated to helping Uhaul customers. I had a very good experience.Calena R. | First Impressions
I was ticked off as she said that I need a round lock - I had purchased one from the other dealer - only to see the same locks being used on the property. Plus the lock was from Uhaul - I feel cheated out of 10.00 more bucks.Chad C. | First Impressions
I received wonderful service ❤️ everyone was friendly and knowledgeable with accuracy.La R. | First Impressions
Customer did not leave a comment.Richard P. | Overall Experience
Muchas gracias ,siempre todo estuvo muy bien los muchachos muy amables También la señorita de la tienda . Recomiendo a todas mis amistades. Volveré si necesito Saludos JaneMarijane S. | Overall Experience
Customer did not leave a comment.GCS I. | Overall Experience
I rented a unit from your location on 2/24/21 it was #4243 but it did not work out as it was inside on a second level and I needed a drive up garage door entry. Luckily there was a drive up unit that became available and I was given unit 4081 the same day. By 3/3/21 I was done moving/storing thus unit 4081 was swept it clean and I proceeded to the office to close the account. It was late in the day and over a dozen people were already waiting so I was asked to return the following day. I did that the next morning and same problem a dozen plus folks were ahead of me; I tried to explain the unit was empty and I just needed to check out but I was asked to wait or return another day. On the second return day 3/5 the situation was the same and I was rudely told that I would just have to wait my turn or leave by a large woman at the desk. I left. I returned for the last time on 3/15 and I was told my belongings had been moved out because of non-payment which I explained was impossible because I left the unit empty on 3/3/21. After waiting 30 minutes they said it was a mistake and I was checked out but they could not print anything to confirm I was out of the unit but I would get an email with a day. I never got an email so I called today 3/23/21 to share that the email never came but the agent assured me an email was sent and it was my problem not hers. Such a shame a valuable service of the free storage after my rental was ruined by agents with poor customer service skills and bad attitudes. Not to mention the loss of rent for unit 4081 for 2 plus weeks barbecue they were just too busy !!Arlyn E. | Overall Experience
I'm sure I will use this location when my pod arrives. All the staff were very professional and pleasant to work with.Brenda L. | Overall Experience
Victoria was my point of contact and I couldn't be more satisfied with the experience. I have been a loyal U-Haul customer for many years as a result I expect great customer service and she certainly lived up to my expectations. Thank you for a stress free moving and storage experience during a very stressful period for me.Todd A. | Overall Experience
Customer did not leave a comment.Mark J. | Overall Experience
Customer did not leave a comment.Michelle K. | Overall Experience
The General manager is a compassionate and professional man. Would recommend this location to anyone.Ezell B. | Overall Experience
Customer did not leave a comment.transition M. | First Impressions
Customer did not leave a comment.Kenneth K. | Overall Experience
I already have recommended you to others that are currently renting from you. I would rent from you again.Phillip A. | Overall Experience
Thank you for the promotion one free month storage with a truck rental. We were able to complete our move and only needed the storage for just over a week. Josh was efficient in closing out my account when I turned in the storage. One negative of this location, the lady at the front desk is completely unhelpful. She gives no solution to problems and "works" without communicating clearly and efficiently. She has no customer service.Astrid C. | Overall Experience
You guys suck! After every 15 days overdue on monthly payment you guys charge late fees and then put a lien after 30 days!! I lost my things because I couldn't make payment due to major pancreatic cancer tumor surgery! Anyways, you guys can keep my things!Norberto M. | Overall Experience
Great experience from pack to storage!Christopher B. | First Impressions
The black lady manager was very rude over the phone far too oftenCharlotte S. | Overall Experience
Customer did not leave a comment.Sharon K. | First Impressions
Girl at front desk rude to me twice reported it to management no follow-up...Donovan K. | Overall Experience
All your staff were friendly, everywhere you looked it was immaculate (cleaner than many restaurants)....Richard H. | First Impressions
I've always had a great experience with U-haul. I would recommend them to everyone needing self storage and/or use of moving trailers or a Ubox all services I've used so I'm giving feedback based on my own experiences using services they offer.Michele C. | First Impressions
Customer did not leave a comment.Aaron S. | First Impressions
we had a tire blow out that may have been avoided. However, we were in a remote area of texas and received relief within the hour. i was impressedTROY J. | First Impressions
Nunca em mi vida, fui tam desrespeitado por los empleados de una companhia, fui customer de u-hall por mutios anos, espero no mas nescecitar de su servicioANDRE V. | Overall Experience
No communication in relation to truck rental. Nevar been so unrespected as a client de to uhal employee and lost time and money by Anniemary Mackenzie.ANDRE V. | First Impressions
Customer did not leave a comment.Mirza Sharoz R. | Overall Experience
Customer did not leave a comment.Tony C. | Overall Experience
Customer did not leave a comment.Diana I. | Overall Experience
Office lady have no customer service.Bernot C. | Overall Experience
Good facility and staff. Card system hasnt worked for months and its a nuisance since the unit alarm can be heard in the entire bldg. its only brief but annoying.Simmone C. | Overall Experience
Victoria really took great care of my father and I when renting a truck and storage space.Daniel R. | First Impressions
Insanely ride staff. Victoria is the worst store manager I've ever had the displeasure of meeting. I showed up today after having made this reservation two weeks in advance and driving hundreds of miles. I waited over 20+ minutes for the employee in training to give me my storage unit, she explained the directions I need to follow poorly, and then because I came back due to miscommunication and the inability to get their code to work, Victoria decides to catch an attitude with me and then tell me to leave HER office. I have the entire thing recorded on video and I will be following up and filing a complaint with uhaul. Take your business elsewhere if you don't want an absolute headache. Not worth the time wasted. Victoria, kindly quit, you're USELESS post update, their alarms are constantly going off while you are trying to make your move which is insanely earth shatteringly ear piercingly annoying. Thanks for nothing U-Haul I will not be returning as a customer ever again. Update to the update! I've been here 3 hours and I'm already finding mass amounts of very large roaches, not to mention the extra extra large rat traps installed in every single unit. The elevator operations certificates are also out of date by over 2 years. This place is disgusting and poorly maintained all around, from employees to management to the actual storage units. I even tried to contact the owner Don at the email listed on my contract and that email is not valid. Don does not want to be bothered with any of your problems & neither can any of his employees.Jessica D. | First Impressions
I would have said excellent, but when I went to remove all my items, I went into the office and was not told that they needed to inspect the unit. I tried to check out online, but it said I had to return the key card! I called the location, but got the national line. I explained the issue, and they said it had to be returned. She said they contacted the location via text to confirm. We made a special 1 hour trip back to return the card to avoid being charged $40. Upon arrival, when we were finally helped, we were told there was no need to return the access card!! So the trip was for nothing. The website and especially the staff should be aware of the policy.David b. | Overall Experience
Everything was beyond my expectations! When I called they set up my trailer, storage, and help unloading. Everything went perfect, and everyone was excellent!Scott M. | First Impressions
Customer did not leave a comment.CURTIS G. | Overall Experience
Customer did not leave a comment.Nataliya S. | Overall Experience
Customer did not leave a comment.Steven M. | First Impressions
The lady that helped us check-in was distracted, rude, and failed to set up our auto pay. We received a notice for $15 late fee. Upon making a special trip to the facility (30 minute drive) the manager waived the fee and set up auto pay. He was friendly and focused.Brian W. | Overall Experience
Customer did not leave a comment.GEORGE S. | Overall Experience
I had a great experienceFOURNAZ S. | Overall Experience
I never was able to get in the place with my access card I never got a response from anyone when you called the 800 number or whatever number it is that's listed on the door no one never answered and then when they do answer it said 24-hour access the people in the office I'm very short and whenever it came time that I was late what's payment no one would contact me but they would contact my emergency contact it was not a good experienceRODERICK P. | Overall Experience
Very friendly staff.LEWIS F. | First Impressions
Customer did not leave a comment.Robert M. | Overall Experience
Customer did not leave a comment.Setu S. | First Impressions
I am sad to move from this location but life goes on! Thank you for 2 years of great service at this location.Maximilian R. | Overall Experience
More instructions on how to use swipe card and how it works would be helpful to first time unit renters.Andrew B. | First Impressions
I stored a 5th wheel camper. There was a camper and food truck next to me that had its sliders out and look like someone living in it. It had a food truck parked in front of it in the driveway. I paid almost $300 a month and thought this was unexceptionable.MAREENA A. | Overall Experience
Customer did not leave a comment.ibelise m. | Overall Experience
Customer did not leave a comment.Robert B. | Overall Experience
I received excellent service from this establishment; however, the prices weren't not low enough for my budget, as a result of the Pandemic and the damages to my monthly income I can no longer stay with Uhaul.Evelyn B. | Overall Experience
Customer did not leave a comment.Albert A. | First Impressions
Customer did not leave a comment.CARLOS ALBERTO T. | Overall Experience
I want to thank the full staff for there customer service and Helping hands. You all rock !!!!!Kandyce S. | Overall Experience
Whenever I was there, I felt very safe. The bathrooms were spotless. I lost my job and storage due to covad but it's all good. Thanks everyone!Melissa D. | Overall Experience
Really impressed with the cleanliness and friendly staff. I appreciate the help as it was my first time moving/renting a truck, and getting a storage unit. Everyone was lovely! I'm willing to pay more money if it means being able to be their customer!ibelise m. | First Impressions
Customer did not leave a comment.Mirza Sharoz R. | First Impressions
Don was a complete professional. I was going to use another storage facility but I was so impressed with how Don answered all my questions I went with uhaulRichard S. | First Impressions
Most often when renting a U-Haul there are a lot of emotions running. Don was professional, affirming and extremely helpful! Great service!!Ron R. | First Impressions
Customer did not leave a comment.Katherine M. | First Impressions
I love the staff at this location. They are always professional and friendly. The site is always clean and I like the electronic slide pass for easy access/security.Tangala C. | Online Move In
Customer did not leave a comment.kimberly b. | First Impressions
Customer did not leave a comment.Charles L. | Overall Experience
Customer did not leave a comment.tamara B. | First Impressions
Customer did not leave a comment.Frank B. | First Impressions
Customer did not leave a comment.Charles A. | Overall Experience
Had no issues, liked i could have my mnthly amount automatically deducted from my credit card. Would use again if ever needed.Mo G. | Overall Experience
Customer did not leave a comment.grace a. | Overall Experience
Customer did not leave a comment.Diego B. | Overall Experience
Customer did not leave a comment.Paul K. | First Impressions
Customer did not leave a comment.Hector M. | Overall Experience
Great Staff! Good Attitudes & Very Knowledgeable!James B. | Overall Experience
The facility was very clean. The storage was well lit and very clean. The employees are very helpful and courteousJAMIL C. | Overall Experience
Customer did not leave a comment.george f. | First Impressions
the bestZerimar C. | First Impressions
Customer did not leave a comment.Oliver F. | First Impressions
Customer did not leave a comment.CRaig M. | First Impressions
Customer did not leave a comment.Lee W. | First Impressions
Customer did not leave a comment.amelia l. | First Impressions
Keep up the great work!Zachary D. | First Impressions
The woman who helped me was fantastic, give her a raise!Matthew D. | First Impressions
Thank you ,regards vicVictor M C. | Overall Experience
Customer did not leave a comment.Ted T. | Overall Experience
Customer did not leave a comment.EDWARD H. | Overall Experience
Customer did not leave a comment.doris p. | First Impressions
I'm going too give my review on Google maps another time. All I have to say for now is that this particular moving experience has been ridiculous thanks to the staff in Pasco WA AND in Pompano!Michele C. | First Impressions
Ann Marie,Victoria & Shane made us feel very happy to have selected their UHAUL as our future storage facility, and because of their courtesy, and efficient handling of our situation, we are pleased!kean R. | First Impressions
Great serviceWIlliam H. | First Impressions
most professionally run facility there is, unmatched in my many decades of experience.James r. | Overall Experience
I checked out of my unit and just paid gor the month the day before none of the staff knew how I was to get a refund. I was told to call amd speak with the mansger next week and she could adbise me.Lisa A. | Overall Experience
Great staffMichael S. | First Impressions
ExcellentBernard K. | First Impressions
Staff don’t want to be there. Please hire people that need the job or at least wants to work.Thiago W. | Overall Experience
Best part was the customer service. They get it unlike my experience in Arizona with Alex Smith.ANGELA A. | First Impressions
Great place!Keith E. | Overall Experience
Stored my items for 2 years and they were in great condition.Emiko R. | Overall Experience
Fantastic! The AC, moving carts and covered parking made it so easy and comfortable to frequently transfer large heavy items. I can't imagine a better place to store your items.Teresa L. | Overall Experience
They staff was very nice and the process very quick.Jean P. | First Impressions
The staff was extremely knowledgeable, friendly and professional!suzanne k. | Overall Experience
Great fast service with all my questions answered Happy I chose this facility and very clean lot!!Ted T. | First Impressions
I would definitely use this location again and I highly recommend themDarcy P. | Overall Experience
Your professionalism, accommodation, and customer service was outstanding! I would highly recommend your services to anyone in the market for storage and relocation assistance!Dwight N. | First Impressions
Your staff was extremely helpful in assisting us with the correct covers we were needing for our furniture we were leaving at our home while the condo was under construction.Janell K. | Overall Experience
The staff was very understanding and helpful. I felt my stuff was safe and secure there.natasha b. | Overall Experience
Tremendous and excellent people. Great serviceEmiro R. | Overall Experience
Great experience all aroundJillian S. | Overall Experience
Everyone at this location was always very helpful and very happy to answer all my question. I no longer need the storage but I will always return for my moving and towing needs thanks allot guys.CHRISTIAN A. | Overall Experience
Very pleased with serviceMicheal R. | First Impressions
Perfect no comentsWAGNER M. | First Impressions
It’s nice to see the owner present at the facility and the staff is GREAT!Mitchell S. | Overall Experience
Excellent service.Angel R. | Overall Experience
GreatJohn M. | First Impressions
Victoria and the rest of the staff have been a great help over the last 18 months of patronage. The staff and facility get solid ratings from me as a consumer. The recent price change ended my stay.Torey S. | Overall Experience
I really loved.Deise D. | Overall Experience
Don is the manJoseph D. | First Impressions
Perfect. N above serviceRetha F. | First Impressions
Good staffjennifer b. | Overall Experience
Both Adam and Joe were great to deal with.David P. | First Impressions
My boat was stolen from this propertyGeorge S. | Overall Experience
The staff was very nice and pleasant to talk to. They were also helpful.chrisandra s. | First Impressions
Everything excellentRafael G. | First Impressions
Price is higher than other facilities and will not honor the on line price of other U-Haul rental storage space. They have their own price gimmick.JUANA R. | Overall Experience
they were very helpful and very nice to deal with!!!Brian F. | First Impressions
Staff associate Anne Marie is very helpful and cares about the customer. Thanks also to the manager and staff.mark j. | Overall Experience
I dealt with a particular woman working at the counter on two separate occassions and her attitude was not friendly either time.Richard V. | Overall Experience
Good servicejohn c. | Overall Experience
All were very kind and helpful with all or any issues ! A+ .... thanks for all ... TBTIM B. | Overall Experience
Nice storage facilityKaren C. | Overall Experience
Promised an email indicting my account was closed--not sent. Person on the phone could not understand--heavy accent Person at the desk-no eye contact with me--had a ask several times to repeat wordsEd S. | Overall Experience
Very friendly professional staff help me all the time thank you so much for everythingZequiri K. | First Impressions
NEVER use U-Haul. Vehicle storage NOT secure, gate left wide open many times. Staff were rude, unprofessional, and nasty. Attitudes from all of them, from day one. They were the main reason we left.Robin T. | Overall Experience
VICTORIA WAS AWESOME!!!Earl H. | Overall Experience
Friendly and helpful staffRichard V. | First Impressions
Great facility but raised rates on me without having been there not even a year.STEPHEN N. | Overall Experience
Pitiful customer service by a rude nasty lady. I believe her name is Vic.Juan David Z. | Overall Experience
The staff was very helpful and courteous thank youhazel R. | First Impressions
-Returned my truck and was charged for extra day even though I was told I wouldn't be. -I don’t like paying for 24hr access and what’s worse is it’s only through a tiny door after 10pm -I have moreJudith D. | First Impressions
Very nice facilitie.Charles G. | Overall Experience
VERONICA WAAAAAS VERY PLEASANT.I HAD BEEN TO three different U-Hauls that day and none of them was as pleasant and understanding and I explainable as Veronica,she explained everything to me.SheAWESOMEEarl H. | First Impressions
Good moving experience very good people to work withJUANA R. | First Impressions
.Luz S. | Overall Experience
This is the best U-haul business I know. Keep up the great work, and don't change a thing!Kelcina A. | Overall Experience
If you had an electrical connection available at extra costly it would be great. I had two Rvs stored in your wonderful facility and would have liked to have been able to keep the batteries charged upsteve m. | Overall Experience
There was this guy blond tall, he help me with my key after not working correctly and receiving my truck rental! Made everything easier for me! Overall they were greatKarina Z. | First Impressions
Very kind and helpful staff at the office.Francine E. | Overall Experience
The service was excellent and customer service was great I'll recommended any one i know to check you guy's out.Wilbert F. | First Impressions
Great experiencekate d. | Overall Experience
Made a reservation for covered RV storage, entered credit card info, signed contract, got confirmation-apparently means nothing! Went to see space and told it wasn’t available. Clearly gave it away.Robin T. | First Impressions
Great experiencesusie s. | Overall Experience
Rented a covered parking spot. Victoria Lewkutz was helpful and knowledgeable and did her best. The only complaint is the UHaul computer was slow and made the process take longer than it should have.Mike D. | First Impressions
the bestZerimar C. | First Impressions
Communication over how long a UBox would be left after delivery was WEAK. No one offered "Moving Help," until the day delivery was supposed to happen.lisa g. | Overall Experience
Ursula was the best! Uhaul is fortunate to have drivers like Ursula here in Florida and Anna in Bakersfield, CA. I hadn't heard of ubox before but now I wouldn't use anything else for moving!sheridan r. | Overall Experience
The facility are great but the staff was not friendly. It seem as if they hated their job.varangcana s. | Overall Experience
Mr. Pallante treated me with respect and was very helpful. Although I gave an "excellent" rating, I would like to encourage UHaul to train some customer service representatives.CONSTANCE L. | Overall Experience
Great serviceMARY S. | Overall Experience
Very friendly and efficient staff & no problem with the vehicle. One thing that needs to be looked at is the website's mileage calculator either doesn't work or has far too long a delay (2+minutes)Jim B. | Overall Experience
Called about transport of boxes and never received a call back before move. The man I talked to was very short with me the day of move and said they couldn’t change two trailers to one for the movers.Charissa H. | Overall Experience
Girls are on point!Philip J. | First Impressions
The u box was a great idea and bigger then I thought and I was able to store what I needed while I had work done at my house. The delivery went smoothly thank youvanssa s. | Overall Experience
Everyone was so helpful, they where willing to walk me out to the truck and answered any questions I haveSidney D. | First Impressions
Victoria was the most disrespectful, unprofessional, rude, obnoxious, humiliating employee ‘ There was an incident that took place @ your Sample & Powerline location Victoria does not belong there!Joseph v. | Overall Experience
One of the best experiences I’ve ever had driving across country with everything you own a little recommend you haul anyone that ask thank you for your great servicekenneth b. | First Impressions
Thanks, very pleasant place.Leslie W. | Overall Experience
This is a very nice U-Haul facility. The manager was very friendly.JEFFREY W. | Overall Experience
great:)Lynette G. | Overall Experience
Victoria and staff were excellent to deal with. So was the manager.ronald r. | Overall Experience
ThanksPaula F. | Overall Experience
Anne Marie was very accommodating and friendlyKaren C. | First Impressions
Everyone was very professional and polite, the move was accomplished in less time then was expected. I would recommend uhaul to my family and friends.sandra a. | Overall Experience
Questions 1,2, & 4 do not apply.... Yes, all went well, I would use your service again If/ when needed. Thank you, SimonaSimona D. | Overall Experience
Mrs. Mckenzie were extremely helpful and patient and polite. They made sure everything was accurate.Kishan T. | Overall Experience
Great customer service, knowledgeable and fast process for rental trucks and storage facilities.Nancy M. | Overall Experience
Everything was good, i just wish it was a little cheaperMITCHELL S. | Overall Experience
After driving for 26 hours she was so nice to me and helpful.Thank youSEBASTIAO M. | First Impressions
had u-boxes delivered from Springfield, VA and the Pompano Beach location were excellent with scheduling, delivering, and picking up the uboxes to my new home.Annette M. | Overall Experience
Very friendly, prompt service! A good group there!!!Tonja W. | First Impressions
Ursula was the most courteous and pleasant person I have worked with in a long time. She made the entire moving experience a pleasure! Thanks!Robert P. | Overall Experience
Nice storage facility very good customer service. I will recommend to people.mark j. | Reservation
Horrible serviceArlete T. | Overall Experience
Really impressive state of the artPeter H. | First Impressions
Ron or Don the storage manager, was the rudest manager I have ever encountered. Very poor customer service and has verbal issues. Does not know how to communicate and will never use U-Haul againMelinda G. | Overall Experience
Staff was very professional and accommodating.Perri P. | Overall Experience
I was very pleased with the service provided at this UHaul. The van was new and worked well. The customer service was top notch; especially Victoria. She is pleasant on the phone and more in person.Tracey A. | Overall Experience
Chuck and Ursula made my experience a great one last minute changes forced me to keep my things in storage for four months at the end of those months they were the best in Keeping in touch with mesandra m. | Overall Experience
Customer service was very nice and helpful you have excellent employee even securityMARTHA M. | Reservation
The staff was so kind and warm and helpful! Such a great experience for the entire time we stored our RV there! I can't say it enough, we will definitely be using U-HAUL for all our future needs!perry l. | Overall Experience
Very accommodating! Stored a car and our 26' for our move to Georgia. Very smooth transaction!bonnie m. | Reservation
The service that Angel and Crystal provided was exceptional.Rosalyn J. | Reservation
Everything was great. Could not have been better. Thank youron b. | Overall Experience
The phone went unanswered at the Pompano facility! It took 3 calls to connect with a knowledgeable person at main number. The lady delivery driver was fantastic. She made it all a success !Ronald W. | Overall Experience
Rate was pretty hiDavid R. | Reservation
Office bad attitude at check outJacqueline B. | Overall Experience
I made réservation 3 Times and each time when i call to confirm they said that a han no réservation. So i never had a place there and now they ask me to rate there service. It is very bad!!!Daniel L. | Reservation
I am glad I was able to use your covered RV storage space on short trim Thank You Daledale c. | Overall Experience
Not recommendhugo f. | Overall Experience
I was there a couple times and it was dark, there were no exterior lights on. The manager is a jerk.robert r. | Overall Experience
The lady the resve me was rude with no respect for the customerPATRICK L. | Reservation
Keep up the great work! --- Outstanding service across the board!Kelcina A. | Overall Experience
poor customer service and I was never able to communicate with the facility directly, aside from when I drove over. Left over 10 messages never got a call back. Still charged me for services afterIsabel S. | Overall Experience
After making a reservation for a RV parking spot I drove my RV to the location only to be told there were no spaces available. I had to leave and try to find alternative parking. I'm very displeased.Michael C. | Reservation
I was very pleased with this temperature controlled facility.Patrick C. | Overall Experience
The experience was very positive. A young man, Adam was great. He accommodated me and made my experience outstanding. He went beyond my expectations even though he was working alone, and it was busy.George C. | Overall Experience
I would recommend this location to others.Richard F. | Overall Experience
Victoria Adam and the rest of the staff KUDOS TO ALL OF THE TEAM.daniel a. | Overall Experience
Wonderful customer service and gave very good informationImelda S. | Reservation
the office staff especially the guy whose the owner are very rude and condescending. they act like they are doing us a favor by being there. it all starts with the owner onsite, he is kind of a jerkComplete T. | Overall Experience
Thank you.Abdul A. | Overall Experience
Both the lady and gentleman inside was rude. The guy that checked the truck In was very nice.Sean M. | Reservation
They were helpful to find the size I needed. Friendly staff.wendy c. | Overall Experience
Very helpful staffDENIECE J. | Reservation
I will never using Uhaul pod services again. The treatment I received during the after my pods were shipped to its destination were abismal. The general manages at the Pampano beach location was rude.LEE F. | Overall Experience
I did not see the facility in person. I had contact with the facility on delivering my Ubox.They were very professional and was able to have my Ubox delivered in a timely manner. Deliver was AWESOMETina O. | Overall Experience
Great Service.Jose R. | Overall Experience
Easy to Find and great customer serviceDennis S. | Reservation
Facility is clean and staff are helpful.JAMI E. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!