Customer Reviews for U-Haul Moving & Storage at San Pedro

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at San Pedro

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Pable G. on

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Travis P. on

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Very courteous and helpful

Gustavo A. on

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Customer services it’s terrible manager bad guy

Liz L. on

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This location is NEVER staffed correctly for weekend crowds. I have routinely had to wait for over an hour to pick up or drop off a truck. This drop off went ok except that the gas level of the truck at pick-up was not noted on the res. The man at dropoff could not verify that I was given the vehicle with only half of a tank of gas. Luckily, after other bad experiences, I knew to take a picture of the beginning mileage and gas levels, otherwise I would have been charged for the gas. So stupid that the customers have to do this themselves. Please fix your computers.

Elvia E. on

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Ivan R. on

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TONY B. on

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Great job excellent customer service installed quickly

Martin H. on

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friendly place and people that work there

Johnne B. on

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Very helpful and efficient.

Robbie F. on

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Hi, When returning the van we noticed there was no interior cabin light. It was difficult to complete the online check in without any light. The online process wound have been faster if we had adequate lighting.

Jorge V. on

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Close this BUSINESS she didnt even know how to do the process. I had to take charge and do the application on her tablet myself!

Lyn W. on

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They sent me away with a tire that had a big hole in it. After taking it to a location 5 miles to load up someone pointed out the tire. After loading up I went back to the store--the guy was very defensive and accused me of lying and damaging the tire myself. He said it would take 15-20 minutes to change, it took 2 hours.

Ruben L. on

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Ask people entering store if they need help or where to wait their turn.

angelina C. on

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DAWN M. on

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Not a happy customer

Lucia D. on

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Mr. Pena and his colleague are very knowledgeable and accommodating. They really took care of me.

Kody J. on

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Clean and well secured...staff could be a little more friendly but other than that perfect service

Rolando H. on

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PERSONNEL VERY HELPFUL. ASSISTED US IN OBTAINING THE CORRECT U HAUL TRUCK FOR US. EXPLAINED PICK UP AND DROP OFF.

cathy S. on

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Greta S. on

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Adam was helpful and professional

Douglas A. on

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Doak D. on

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Maria G. on

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CHUCK K. on

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Lisa F. on

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CANDICE B. on

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Erik was great! Got us into a storage unit, even allowed us overnight to complete the unload as we had just traveled almost 4800 miles

joe L. on

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Mark J. on

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juan R. on

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Francisco G. on

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jay H. on

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Lance V. on

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John C. on

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Fire your general manager he is very rude and has poor customer service, I was charged a cleaning of a van that was already dirty when I picked up the van I ask the young man about how dirty the truck was on the exterior he said don’t worry about it and the inside was not as clean as the usually are but his model had more than 10000 miles on it so I accepted it not as clean as the vans are. My mistake for not taking pictures I Will never rent from that location again

Fernando M. on

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BARBARA B. on

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Good place to store things for a while but they do not prorate your fee depending on days of store, clean place no pest thats a plus when you are talking about storing your stuff for a long period

daniel S. on

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On behalf of both my late brother David Sanchez and I, I want to thank all of you for the excellent service you have provided over these many years. Kindest Regards, Dan Sanchez

STEVEN C. on

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Tony and staff really went out of the way to help meet our needs..!! Thank you guys..!

cynthia r. on

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Everyone is very helpful

STEVEN C. on

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It took too long to complete our business there but in the end we were very satisfied with their efferts..

PAMELA E. on

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Good chair ruined due to moisture in storage. Also lots of dust.

VERA F. on

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Adam Pena is the best manager ever! He went above and beyond. We stored my brother's truck but he even helped me with my own uhaul issue at another branch. Huge Kudos! Definitely recommend this uhaul

Deborah E. on

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Ridiculously overpriced!!!

Joseph G. on

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The U Haul representative was excellent in explaining and attempting to give Me the best deal possible. I probably had some dumb questions but the Person was so cordial and calm and just very thankful

Bernardo M. on

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This location needs a better system to man the incoming telephone calls. Customers are placed on hold for long periods of time.

SIMUEL L. on

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The guys there are fantastic! I would recommend them and their services to anyone who should ask. Keep up the great work!

tom c. on

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Some times a long line to get service but the staff does pay attention to the customers.

JOE J. on

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Great location and good service!

Deborah E. on

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They did a fine job.

Arlene S. on

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A friendly staff members.helped us in a very polite manner.helped us when we asked question’s.

James S. on

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100 %

Kara M. on

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The staff at this location was so on top of everything I needed in my move back to MA from TX. Helped me above and beyond what was required. Thanks again guys!

Warren G. on

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great support people. They know what they are doing

Alexis H. on

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FYI - your trucks are ALWAYS DIRTY! My truck had milkshake in the cup holder. Looked like someone sneezed on the steering wheel. Windshield filthy. Just do some basic clean up!

robert g. on

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Some of the people that work there act like it’s a big bother that you were there trying to rent and take care business I got a messy truck and a trailer that had no breaks

jesus c. on

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Monstered Out Over Priced Me

Adrienne S. on

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San Pedro brought a U-box out to us in Canyon Lake so we never saw the facil, but our driver was GREAT! Right on tome, super efficient, friendly - we would totally do a U-box again and use them!

Karen G D. on

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Great service, would highly recomend...

Willard S. on

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BJ and crew were very helpful, prompt and courtious. I highly recommend them after personally doing business with them twice this year alone.

Rudy C. on

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Staff will make sure you are taken care of

James S. on

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When I brought the Truck back November 17, @ 6:45 a.m, the young man was real rude to me.

Stacy B. on

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We didn't actually visit the store location; we rented a U-box online. Great service by BJ!!

john m. on

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Two workers were to help unload the pod. We paid for this service in advance. No one showed up and no one from their office was helpful or even gave the appearance of wanting to be helpful.

jack b. on

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Definitely helpful in our days of need. Courteous and helpful.

Rudy C. on

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Adam is a true professional and makes sure the customer is taken care of. I was scheduled for storage at San Pedro and found out that the trailer was to be returned elsewhere. He took care of it.

Irma M. on

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Great

Dawn F. on

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I never went to the facility. I spoke to BJ on the phone and she was amazing with helping me get my pods. BJ made my whole experience wonderful. I had issues in San Diego but the BJ went above. Great

Andres B. on

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Great!

Jose V. on

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Reason for leaving was that it was too expensive compared to other storage facilities around the area. It seemed that no one at U-Haul actually mind me leaving due to monthly cost.

MANUEL R. on

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This uhaul is such a rip off! Keep increasing the prices but have the WORST customer service. Actually, some employees act professional but most are rude including the manager Adam.

patrick m. on

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Staff not helpful, slow

pam s. on

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I really appreciate your help in getting my storage shut down since I live out of the city and it was very hard for me to get there

Kyle W. on

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Friendly

James S. on

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No problems, everything excellent

JESUS O C. on

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Please have another clerk available on Sunday and preferably a friendlier staff. Sundays are busy days I understand but we have moving obligations, no time to sit in line for an hour.

Mikelty C. on

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The staff worked so hard to get me the dates I needed for shipping. So friendly and helpful. Also, the best price on shipping I could find. Would not choose anyone else for future needs!

Harvey I. on

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none

Juanita w. on

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Excellent customer service in the transfer of a uHaul box from LA to San Antonio. The coordination of dropping of the box at a storage facility went pretty smooth. Will definitely use them again.

David R. on

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I rented a trailer with a broken tire,lost two hours at El Paso Texas Station for repair. And in San Antonio we attended a person with no experience and los 2 hours. The service was very bad.

Sany S. on

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I was very happy with U-haul at San Pedro. People were nice and knowledgeable. No complaints from me! Thank you U-haul for making my move to San Antonio, an easy one. SS

Cherilyn M. on

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Bj personally talked me through the process, if it wasn't for her there would have been mistakes made due to computer error.. thanks bj

Jessica P. on

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This location was awesome. Such friendly staff that was prompt. The experience we had here in Texas was so much better than in Georgia. Thank you!!

Regina K. on

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My whole experience with the U-box from start to finish was above average! No problems no issues. Just hurt the pocket book a bit.

Michel K. on

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Box arrived at the dest. sooner than expected, which is good, but I was never notified. I tried to sched. pick up for the next day, but the yard couldn’t get it ready until the next day.

Jackie L. on

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I didn't store or visit the place. Wrong survey. However. I have an excellent rating bc of the folks I dealt with.

jeff h. on

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Adam and Tony went out of their way to help me with everything I needed- storage, 2nd rental truck, blankets, cold water, etc. this location is the way it is because of them. 5 stars.

William C. on

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The gentlemen who assisted with the unload were amazing, hardworking and I would hire again. Worth the month for their effort.

FRANK G. on

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This location is severely understaffed on Saturday mornings. I view Saturdays as a peak time when maximum staffing is required. The wait was too long - I even had an "express check-in". Staff was nice

Phuc N. on

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I got charge for storage which I never rented. After several phone calls, I still received 3 late payments notice

TERRY C. on

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Beyond disappointed with lack of customer support and the leaving of 9 Uboxes on my land for almost a month because they do not have ability to come retrieve them but continue to charge me for rental.

TERRY C. on

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I would call my experience with UHaul a Chinese fire drill if it were not such a grave insult to the brave firefighters of Shanghai. We have attempted to resolve issues but have been ignored.

Shearone L. on

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I did recommend a friend who rented a vehicle and secured a storage. I had the best experience ever (done 3 x) with renting a truck and storing furniture. The staff at this location is amazing!!!

Robert L. on

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BJ and the U-HAUL team made my experience painless and smooth. I am satisfied with the assistance and service from the staff. Thank you!

Joel H. on

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Uboxes came on wrong date,no one told me I had to buy locks,30+ wait times on phone,completely incorrect email so I nvr got any update,delivered to wrong location,and wrong date time, expensive gas.

sharon d. on

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Very helpful staff. Overall good experience with everything: the original storage, the transfer to San Antonio from California, speaking with main office & dealing with San Antonio staff. Thank you.

Anthony P. on

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Great service, Alex I think was his name and Tony we’re great help

Albert R. on

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Rude, obnoxious, bad tempered, ridiculous I was called many times they harassed me by calling my cell while I was at work telling me my storage was due with late charges when I had already moved out.

Stephen R. on

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All good

Jerry S. on

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We had an issue getting ubox out of storage, but they got it taken care of.

Jacob P. on

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Tony was awesome , great costumer service and is really helpful to our daily life .

Wanda R. on

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Very long wait to access in store access information long line when there’s other staff that could jump in and help out. Poorly team work!

James C. on

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The ubox delivery driver, BJ, was extremely helpful and timely. You have a great employee there. Please give them a raise and good performance review

AMANDA D. on

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We did not visit the facility but had our U-Boxes delivered. Your service was AMAZING! BJ, our UBox contact, was so helpful and her expertise and ability to get things done on our behalf!

Rosalinda F. on

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U-HAUL has always been my choice for the convenience, secure feeling and professionalism. A big THANK YOU to the SAN PEDRO unit!