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Benny V | First ImpressionsSelf Storage Units in San Antonio, TX, 78212
U-Haul Moving & Storage at San Pedro
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Storage Customer Reviews
- 4.5 Average Customer Rating
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I fell behind on my payments after paying on 2 storage room since 2018 due to medical hardship. The store told called me and offered for me to pay a certain amount and I could all my things out. The manager told me I had Saturday, Sunday and Monday to remove my things. On Saturday the clerk told me I only had until 5 pm Sunday, and I told her the manager gave me until Monday since I was not going to have help until Monday morning. She said yes, I had until 8 AM Monday. I said that not what I was told. Rudely she said that I would have leave what I couldn't take on Sunday. I did my best. On Monday around noon I get a call telling me that I had until that afternoon. I already had canceled the movers for that day! I proceeded to move what i could on my own. They told me I had until 7 PM that day. I did my best. The next morning they called me at 11 AM that I had until that evening and that I was to leave what I couldn't take. Iwent back and emptied the rest of the large unit. I took some things out of the other unit, but had to leave large items since I didn't have time to return. And I thought that was it. They called me again on Wednesday! It would have been so much easier if they would have said you have until Wednesday. Or would have stuck with the original agreement, I would have had the help as scheduled. I am greatful for them to give me the opportunity to get my belongings out out, but their method of several people saying different things, just didn't cut it. After I signed the abandonment paperwork and got a receipt, now they are charging me an outrageous amount!
MARY K | Overall ExperienceGreat service and great prices !!!!!
JUAN A | First ImpressionsThe staff was great and responded professionally and timely. The store was also very clean. Great experience with truck rental and storage space.
CHRISTOPHER D | Overall ExperienceMoving is stressful and this crew understands, beginning with the leadership. Services and resources here are plentiful. Staff is knowledgeable, helpful, and positively represent the San Antonio community.
Benny V | First ImpressionsEverybody was great especially Beatrice she was awesome made sure our storage unit was completely clean and everything she totally awesome
John a | First ImpressionsFrancesca was great and very helpful and accommodating!
MICHELE V | First ImpressionsVery kind people working there.
Michell C | First ImpressionsI don’t know how the security is. Mine got broken into and I wasn’t informed. When I went to check out my key didn’t work on the lock and I didn’t realize until I opened it and 1st thing I saw was a tv was missing.
Linda T | Overall ExperienceI’m renting, what was described as, a 10’x10’x8’ space. FYI It’s not really quite 10’ ! :(
Wes E | First ImpressionsThe staff treated me what's the most upcoming respect and I would recommend anybody there
Goldie J | Overall ExperienceGot a 20 footer truck with an empty gas tank, we spent $200 on gas alone from Houston TX to San Antonio TX one way. Turned truck in on due date, before due time and said we went 115 miles over. Are they CRAZY OR WHAT. Houston TX to San Antonio TX IS 197 miles and you know it. So what kind of defrauding the customer are you doing? We are not satisfied.
Flemming S | First Impressions