Customer Reviews for U-Haul Moving & Storage at Sandhill

1119 reviews

1117 Sparkleberry Ln Ext   Columbia, SC 29223

(803) 766-7417

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(803) 766-7417

1117 Sparkleberry Ln Ext
Columbia, SC 29223

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Robert R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHENIKA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Truck was very clean. Don't remember the fellows name, but he was very friendly.

Thomas E. 
Rating:
1.0

Customer did not leave a comment.

FREDDIE J. 
Rating:
5.0

Customer did not leave a comment.

Calvin B. 
Rating:
5.0

Customer did not leave a comment.

Thomas F.  |  Overall Experience 
Rating:
3.0

The staff was very helpful. But the website, creating an account and trying to sign in truck after hours was a FREAKING HORRIBLE EXPERIENCE! To make it even worse I was on hold for over 35 minutes waiting g to speak with a PERSON. Ya'll have to do better

MICHAEL C. 
Rating:
5.0

Staff was very friendly and knowledgeable loved my experience with them

Tammie B.  |  Overall Experience 
Rating:
5.0

Everyone was very nice.

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

Felicia G. 
Rating:
5.0

The transaction process was quick and there were no problems.

MALVIN H. 
Rating:
5.0

Very good customer service.

AJ H. 
Rating:
5.0

Great customer service. He went above and beyond for me. Only complaint is. I thought it was costly

REGINA J. 
Rating:
1.0

Not straight forward about pricing.

LOUIS F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard m.  |  Overall Experience 
Rating:
5.0

No changes needed.

JOHN T. 
Rating:
5.0

UHaul is a necessary evil in the military, and rarely is it a pleasant experience. This is the best UHaul location we have EVER used. Friendly. Efficient. Service.

Cary S. 
Rating:
4.0

Just one complaint: the van smelled like an ashtray. Therefore, everything I placed in the van smelled as bad when I reached my house, including me!

Kevin H. 
Rating:
5.0

I want to thank the Sunday crew for such great customer service! They were so nice and professional! Fast and very knowledgeable! They helped everyone in a timely manner! Such great feeling to be treated like family! Thank you!

NELLY N. 
Rating:
2.0

You can not charge me an extra $19 fuel surcharge when i put $16 in it after driving 55 miles and had the fuel gauge exactly how i received it. That would be great.

Alex G. 
Rating:
5.0

Big Thanks to all for the awesome experience

Robert W. 
Rating:
5.0

Everything worked perfectly. Easy transaction. Thought it might of been a hourly charge for being late instead of entire day charge for being 1 hour late returning.

Rashawn W. 
Rating:
4.0

Customer did not leave a comment.

Alex R. 
Rating:
5.0

The team at this location are helpful and accomodating. They go above and beyond to give you a good experience and I personally will plan to go to this location for any U-Haul needs.

Shandrea F. 
Rating:
5.0

Lajuane was extremely helpful, upbeat, and pleasant! He helped us meet all of our moving needs and genuinely cared. He showed the epitome of customer service. Great hire U-Haul!! Awesome facility with all you need for moving needs and it’s extremely clean!!!

Dana H.  |  First Impressions 
Rating:
2.0

Insisted I accept a drop off location 30 miles away when there was one 2 miles away. Used 1/3 of miles and gas cost to get to drop off--totally unacceptable

JAMES K. 
Rating:
5.0

If I could rate this place 20 stars I would. I can not say enough good things about the GM and his team. We had just moved from Texas and everything getting here was a disaster. The only good and stress free part about our move was this uhaul location and how understanding they are. Loved how conveniently the loading docks are located and they had so many dollies for us to use.

CHAD C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
4.0

I returned the truck same day I got it. I do not think you should have to pay the same amount as people keeping the truck for 2 days.

Marla W. 
Rating:
5.0

Customer did not leave a comment.

MICHEL L. 
Rating:
1.0

When there is a legitimate complaint and involve potential injury, time should be of the essence.

Demetria D. 
Rating:
5.0

Customer did not leave a comment.

Jacob G. 
Rating:
3.0

Ensure employees are aware of the entire checkout process when using the U-Haul app. I was directed to do the wrong thing by a employee that was training.

Y-Keyla P. 
Rating:
5.0

Smooth in and out.

Marcial B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES N. 
Rating:
3.0

Leak in the storage of the truck where the attic space is. The air conditioner didn't blow. Check engine light stayed on. Didn't wanna change gears smoothly

Cody S. 
Rating:
5.0

Two guys who hooked up the trailer and unhooked it upon return were very helpful.

DANIEL W. 
Rating:
5.0

No improvement needed. The staff was friendly and helpful.

GILLIANNE I. 
Rating:
5.0

Very prompt and got a printed receipt in an email

LONNIE R. 
Rating:
5.0

the boy who received us was very nice

Rachel D. 
Rating:
5.0

Johnny Jenkins was AWESOME! He was so friendly and helpful. Would absolutely recommend this location to a friend

CHAD C. 
Rating:
5.0

The only thing I suggest is better signage on how to access your unit according to unit numbers and locations . However, Mr. Jenkins, location manager, answered his phone after hours and I was able to get help with getting to my unit. This is a fine team of excellent employees. They made this process so easy.

Bridgette R.  |  First Impressions 
Rating:
5.0

Every employee that I came in contact with has been excellent. Terance assisted me during my rental and purchase of a storage unit. He made it a good experience. I even had to call management to access the storage and get info after hours and he was very kind. Hands down, most professional, easiest U-Haul experience. I commend this location and thank them for being consummate professionals.

BRIDGETTE R. 
Rating:
5.0

When I picked up the trailer, they hooked it up for me and made sure that the lights worked properly. I love the fact that they connected everything for me and made sure that everything worked.

Willie N. 
Rating:
5.0

The entire team from the beginning to the end were superb. I received great customer service on a Sunday morning July 18. Thank you for making this process easy.

NIKKI W. 
Rating:
5.0

Customer did not leave a comment.

Sylvia J. 
Rating:
5.0

Very good customer service

PERRY W. 
Rating:
5.0

Sales associates extremely professional, courteous, and knowledgeable. One of the best rental experiences ever!

ERNEST W. 
Rating:
5.0

Very very nice people

michael F. 
Rating:
5.0

The reservation and return process was awesome. I would definitely recommend and use this location again. Keep up the good work guys!

Vince W. 
Rating:
5.0

Customer did not leave a comment.

LAQURANDRA W. 
Rating:
5.0

Everyone at this location is very helpful and courteous!

ANDRAE B. 
Rating:
5.0

Latoya and Jonny were both very helpful, knowledgeable and accommodating to me, and the overall experience surpasses that of only just being a client, they made me feel at home, and treated me as a valued customer.

EMMETTE P. 
Rating:
5.0

Customer did not leave a comment.

KIA J. 
Rating:
5.0

Friendly staff and easy pickup and drop off

Luis E. 
Rating:
5.0

This experience was amazing! Would recommend to anyone~

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

Iesha P. 
Rating:
5.0

Just keep up the good work of how u guys take care of customers

JAMES Z. 
Rating:
5.0

Customer did not leave a comment.

DIANE M. 
Rating:
5.0

Customer did not leave a comment.

LAQURANDRA W. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE R. 
Rating:
5.0

Customer did not leave a comment.

APRIL R. 
Rating:
5.0

Customer did not leave a comment.

Juwona W. 
Rating:
2.0

I made the reservation in person on Wednesday for Saturday morning 9:30. We arrived 9:20 and was told they didn't have a van for us. She said someone else made a reservation for the same van before me. I asked why did that happen. They asked us if we could wait or come back later they would see what they could do. We left and returned later she had a small truck for us. I said ok we will take it. So she got the paperwork ready. We were ready to take the small truck . Someone called and said they were on their way back with the van, the male employee told the female employee she have to give us the van now. We then had to wait some more time to get the van that had just arrived. Hours later we had the van and on our way.

DONNA J. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS B. 
Rating:
5.0

Customer did not leave a comment.

MELISSA B. 
Rating:
5.0

They were backed up with folks turning in equipment because four customers arrived at once turning in trucks. They have an impressive drive in process set up, and four trucks arriving simultaneously did not slow it down. Great location.

BETTY S. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

KAREN F. 
Rating:
4.0

Great customer service 👏 👌 👍

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

Tommie W. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY B. 
Rating:
5.0

Very smooth process ! Thanks for everything!

Brittany M. 
Rating:
5.0

Customer did not leave a comment.

Harry S. 
Rating:
5.0

Customer did not leave a comment.

William V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HARVEY L. 
Rating:
1.0

Truck did not have working A/C and check engine light was on

REX B. 
Rating:
5.0

This location is excellent; the customer service received from Jonny and staff was definitely what I needed during the stress of moving; I would highly recommend this location.

RONNIE C. 
Rating:
5.0

Great Service and courteous attendants

Val P.  |  Overall Experience 
Rating:
5.0

You did a great job!! The Las Vegas Uhaul was very unorganized and rude. The South Carolina team was awesome.

Dan M. 
Rating:
4.0

Customer did not leave a comment.

LARRAE B.  |  Overall Experience 
Rating:
5.0

The manager is very helpful!

Rosarae B.  |  Overall Experience 
Rating:
5.0

Excellent

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Doug R. 
Rating:
3.0

Please tell the customer at the time of purchase that there will be an extra charge for the U Haul employee to load your car on the tow!! That was not explained to me so I was expecting it to be done for me when we picked up the vehicle.

James R. 
Rating:
5.0

Thanks, great workers

HODGES A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
5.0

We would like to highly commend each staff member at this location! We recently moved to Elgin abs had a horrible experience at a different storage company leading us to This UHaul location. We were most impressed with the service received. Made a very bad day into a very pleasant experience after all. We were helped by Jason and we loved him. So very very helpful and kind. Both times we had to unload things… he was most helpful and pleasant. He is a huge asset to your company. Thank you Jason and thank you UHaul!!!!!

CAROLYN Z. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE R. 
Rating:
5.0

Customer did not leave a comment.

sonya h.  |  First Impressions 
Rating:
2.0

The location is short staffed, associates need to be trained. Different associates giving different. With the amount of traffic that this location receive, should be better staffed. I attempted to extend a rental and initially the associates did not try to assist. The associate pretty much ignored my request. Secondly, I was charged for a second day, and the truck was 5-10 late. Thai is unacceptable. Customer wait times are extremely long to rectify a minor situation.

JERMAINE T. 
Rating:
3.0

Inside not really safe or secure because anyone (dangerous) can back their car into storage at any time without good intentions. I would use outside if ever needed again. Should never go inside. Storage area along.

Sylvia M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steve D. 
Rating:
1.0

Absolute worst customer service possibly. Billed me wrong trailer and wrong drop off location. Then was unwilling to make adjustments at that time and said I needed to call 800 #.

Christopher R. 
Rating:
5.0

Customer service was great.

Wendy H. 
Rating:
5.0

Customer did not leave a comment.

terry b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

I'm thankful for such a wonderful facility and staff. My only problem was some of the staff were unfamiliar with information that I needed to effectively move my property. However, all went well and that did not deter me in my positive rating of this facility. 5 stars all the way.

STEVEN D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTON G. 
Rating:
2.0

The first employee we dealt with didn't seem to know what he was doing. We went to pick up at our allotted time and the truck was not ready. The employee said he would change the reservation so we could pick up after hours since we were headed to NC to drop off a vehicle and wouldn't be back until after 10. He gave me instructions and I left. I then received 5 emails and 6 texts stating that my new reservation was ready for online check-in and then two of them were cancelled… We went to pick up and did the online check-in with the third, and only active reservation, but the reservation was NOT converted to 24/7 so we never received the code to the lock to actually retrieve the key and truck. We came back at 7am Saturday after receiving another text/email that THAT reservation was now cancelled… we had to sit there while the employee called another office to UN-cancel our reservation, retrieve the key from the lock box, and get our contract ready… Not impressed…

Alexis B. 
Rating:
5.0

Great service and helpful staff person.

Eric D. 
Rating:
4.0

Allow more flexibility in app. Does not allow you to take pictures when changes on mileage on mileage and gas levels are wrong. Had to buy extra gas to get it back to the supposed level.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Henry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yandean B. 
Rating:
5.0

Customer did not leave a comment.

Remy G. 
Rating:
5.0

Customer did not leave a comment.

anthony B. 
Rating:
5.0

Not needed.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

JAIME C.  |  First Impressions 
Rating:
3.0

I made a reservation to pick up a trailer and get the hitch installed on the vehicle. When I went to the store I was informed that the hitch installation was scheduled for the following Monday. This set back my drive from South Carolina to Atizona by three days. I was appaled at how inflexible the location was in terms of trying to accommodate the rental and the hitch installation at the same time. They mentioned that they had other appointments to install hitches. However I was at the store for over 45 minutes and there was no installation done on any other vehicle. I waited until Monday and the installation was done within 45 minutes... I got the 5×8 trailer only to discover that it could not accommodate all our stuff. I had to take it back to the store and the manager graciously upgraded to a larger unit at no extra cost. If you are installing a hitch and picking up a trailer, be sure to check that the dates are the same. Overall, the equipment worked well for the almost 2000 mile journey.

CLEMENT THEODORE L. 
Rating:
5.0

Customer did not leave a comment.

SIMANCO S. 
Rating:
5.0

The clerk was friendly and professional

HARRY R. 
Rating:
5.0

Customer did not leave a comment.

Latanya G. 
Rating:
5.0

Customer did not leave a comment.

Joanna R. 
Rating:
5.0

Customer did not leave a comment.

elvin N. 
Rating:
5.0

Customer did not leave a comment.

EDWIN R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harry B.  |  Online Move In 
Rating:
5.0

Everyone was very professional would recommend them to everyone

BARBARA R.  |  Overall Experience 
Rating:
5.0

Mr. Jenkins and Ms. Green (she was from another location in Columbia) were fabulous! They were excellent and KIND in helping us get access to our new storage units. We arrived after office ours from a move from Alabama and that did not stop them from going out of their way to help make our move less stressful! I will never forget their kindness to my family!!

Dee S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alishe c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAYRA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jean J.  |  Online Move In 
Rating:
4.0

My uhaul was always kept extremely clean. Only complaints I have are the employees. The employees aren’t that great but The managers at this location are wonderful however.

MIA S.  |  Overall Experience 
Rating:
5.0

Marvin was great and professional and he was very resourceful. It was a very stressful time and I needed to move ASAP my things into storage, also due to being a new Resident to South Carolina. I could not ask for a better representative I really appreciate the service thank you very much.

Latasha L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerry H.  |  Overall Experience 
Rating:
5.0

Storage units were well lighted and clean, bathrooms and carts for moving large items easily accessible and staff helpful and prompt, even in the midst of COVID

Langdon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dion P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon J.  |  First Impressions 
Rating:
4.0

I would give an excellent rating, however the lock was not available in the unit as the email stated. It was after hours, therefore I could not call anyone to assist. I had to go purchase a lock from a nearby gas station since I has already stored my belongings in the unit.

Tamika D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nathaniel S.  |  First Impressions 
Rating:
5.0

Great service and very helpful people.

Brett B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra S.  |  Overall Experience 
Rating:
5.0

I'm satisfied

Annick T.  |  First Impressions 
Rating:
4.0

The manager Miek Lloyd was very professional, and knowledgeable of her job. I presented Ms. Lloyd with my situation and she knowledgeable in how to handle it . It's my opinion( based on my experience with her) that she a great asset to the company.

Maxine R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arthur G.  |  Overall Experience 
Rating:
5.0

Marcus and Marcus were amazing. Super helpful and friendly as well as extremely knowledgeable. Military moving is an extremely stressful time, and they were understanding an accomodating. They made me feel very welcome, as opposed to the woman that barked at me about masks and refused to even answer a single easy yes/no question from 20' away.

Jared M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Devin M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles K.  |  First Impressions 
Rating:
5.0

The manager was awesome!

Beonca H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maxine R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandee M.  |  First Impressions 
Rating:
5.0

We had an excellent experience with the U-Haul rental truck, purchase of moving supplies, and rented storage unit. Very satisfied. Thank you.

Sennetta S.  |  Overall Experience 
Rating:
2.0

The attitudes of the workers is unacceptable. They do not want to do anything extra. We had issues with returning our rental truck and no compensation was giving by this location nor never received a callback or email from corporate. I contacted the manager of this facility about the refund for our storage, and I haven’t heard anything back yet.

Virgil L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRENDA S.  |  Overall Experience 
Rating:
5.0

The attendant was very helpful and knowledgeable. She exhibited great customer service and was very polite. It was an overall wonderful experience.

Shawn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra B.  |  Overall Experience 
Rating:
1.0

already made my statement

BRENDA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie A.  |  First Impressions 
Rating:
5.0

Staff was great. Access was easy and available when I wanted.

Jeffrey C.  |  Overall Experience 
Rating:
5.0

It would be better if customers had access to the storage units 24/7. But it was good overall

Marc N.  |  Overall Experience 
Rating:
5.0

The store people were very courteous. They were very helpful too. This was a very nice place and easy to do business with.

Jeffrey C.  |  First Impressions 
Rating:
5.0

Very helpful and friendly. Best price around and security was top notch.

samuel g.  |  First Impressions 
No reviews have been submitted for this location.

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