Customer Reviews for U-Haul Moving & Storage at Sandhill

1000 reviews

1117 Sparkleberry Ln Ext   Columbia, SC 29223

(803) 766-7417

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(803) 766-7417

1117 Sparkleberry Ln Ext
Columbia, SC 29223

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

elvin N. 
Rating:
3.0

It was unclear where to leave the truck

Dana M. 
Rating:
5.0

Customer did not leave a comment.

Vanessa C. 
Rating:
5.0

Unfortunately, we had to drop off our vehicle during heavy rain from a tropical storm. I was having difficulty with Wifi signals on my phone to return the vehicle. The staff working at the drop off location checked the vehicle in for me. She was extremely nice and accomodating!

Richard L. 
Rating:
3.0

No one greeted us. Key drop off was not clearly marked on the app. Had to hunt for it.

Jeff S. 
Rating:
5.0

The location and especially the rental agent, LaToya, were outstanding. My issue is with the process - received a call telling me where to pick-up my rental only 15 minutes prior to my reservation time and the location did not have the utility and furniture dollies I had reserved. We were driving from another city and had passed the location on the way to the location I reserved the truck in (close to where I needed it) when the call came in so had to back track. This also added additional, unplanned, miles to the truck.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Great experience and super friendly staff

DANNY G. 
Rating:
4.0

Customer did not leave a comment.

ROBERT Y. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL C. 
Rating:
5.0

Customer did not leave a comment.

EDWIN R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Mr.Jenkins and Mr.Anthony, provided us with a superb customer service . Easy transaction and I appreciated that by explaining everything.

TONYA E. 
Rating:
1.0

Customer did not leave a comment.

Cory K. 
Rating:
5.0

Check in was great. When we returned the trailer no one ever came out like the sign said . We had to go in and even after that she never came out to help or tell use where to put it she just said back it in a spot. I could have understood if she was busy but she was sitting on the floor pulling up stickers.

Steven H. 
Rating:
4.0

Customer did not leave a comment.

Harry B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHETHANKUMAR D. 
Rating:
5.0

The service was excellent and rep was helpful. HE was patient, answered all of my questions and made the changes I needed to my reservation. Only issue was the console with the cup holder was not clean. That is important, especially during COVID.

ERRICA C. 
Rating:
1.0

The drop off location did not exist. Neither a building or site was available. I had the call uhaul and ask for an address to drop off to end my reservation.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

DERRICK O. 
Rating:
1.0

When trailer connected I commented it looked to low. I suggested he flip the receiver hitch but he said no it's fine. Aster loading the trailer with less than 800 pounds the tongue guard was less than two inches off the ground. I stopped at two locations who both said nope looks good. Every bump in the 800 mile trip the trailer tongue bottomed out causing it to buck and sway... WORST towing experience ever!

MARTIN Y. 
Rating:
5.0

Customer did not leave a comment.

sandra Y. 
Rating:
5.0

I recommended it to a friend before I left the parking lot!

Kevin C. 
Rating:
5.0

Contrary to my pick up experience, my drop off location was clean, staff was helpful, vehicle drop off location was well marked, and the manager was very friendly and helpful! Consistent with my other previous experiences with UHaul (aside from my pickup location).

Christopher A. 
Rating:
5.0

AC didnt work however was clean

PHILLIP C. 
Rating:
1.0

I was treated poorly the moment I walked in the door. Made to feel like an idiot because I had not rented a Uhaul in like 20 years. No pads available and the associate offered no solution except to tell me there were no pads available. He looked at me like it was my problem. Glad i have other options when i move my son to college will go somewhere else. Ryder or Enterprise. Maybe they will appreciate my business.

PHILLIP D. 
Rating:
4.0

It's better to have gasoline in the truck so you do not have to stop as soon as your in route.

ULAYTHERIA D. 
Rating:
5.0

I think everything was fine with the service

stanley B. 
Rating:
5.0

Johny was friendly and professional. Thank ya sir.

JONATHAN E. 
Rating:
5.0

Everyone was very professional would recommend them to everyone

BARBARA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MESAHCHAI W. 
Rating:
5.0

Mr. Jenkins and Ms. Green (she was from another location in Columbia) were fabulous! They were excellent and KIND in helping us get access to our new storage units. We arrived after office ours from a move from Alabama and that did not stop them from going out of their way to help make our move less stressful! I will never forget their kindness to my family!!

Dee S.  |  First Impressions 
Rating:
5.0

Great job and great customer service

QUWIETWILLIA M. 
Rating:
1.0

Customer service was terrible. too long to put into this box.

DOREEN M. 
Rating:
5.0

Customer did not leave a comment.

ROCHUNDA T. 
Rating:
5.0

Customer did not leave a comment.

TRENTON W. 
Rating:
5.0

The U-Haul center in Columbia was wonderful. They were very helpful. My only complaint is that I filled out the Gypsy Moth Survey 6 or 8 times because the website never indicated that it was done. Can that be fixed?

Michael C. 
Rating:
5.0

Very eager to serve.

GEORGE N. 
Rating:
2.0

Employees were not familiar with the online check in process. I had completed all steps necessary on using the app and still had to wait in line for over 30 minutes before being assisted. Even then, it took another 30 minutes before I actually left the lot with the truck. I like the fact that there is an app that allows for a more streamlined process, but it is of no use if your employees are not familiar with it.

William P. 
Rating:
4.0

Reserved an appliance hand truck on line and when I arrived was informed that I would have to go to another store to get it.

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

alishe c.  |  First Impressions 
Rating:
1.0

U-haul called me 10 mins before my schedule pick up time to tell me they did not have the truck size I reserved they informed me that I had to pick up a different size truck from a whole different location. Not only that they didn't have the dolly I reserved I had to go to another whole location just for them to tell me they didn't have any. They even charged me for gas even though I had to a go to a U-haul pick up location that was farther from the original location that I had picked. Not only that but when it was time for me to return the U-Haul I had to return the U-Haul to a whole different location from what I picked because the original location was full and had no space to park the U-haul so I called my customer service representative and he directed me to a U-Haul drop off locations that passed by three other locations which shows poor knowledge of U-haul locations and I believe that I should get a full refund.

SAVANNAH B. 
Rating:
5.0

The rental box truck was clean. However, it need some maintenance work. The "check engine" light was on. Also, I think the truck drafted to the right. It may need an alignment. With the truck having over 100,000 miles, it's not surprising that the truck may need to maintenance work.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

MAYRA R.  |  First Impressions 
Rating:
5.0

A very helpful and friendly staff. Got the truck I wanted when all the other locations did not have the one I wanted. Clearly a popular venue from the constant stream of customers.

ALFREDO M B. 
Rating:
5.0

Customer did not leave a comment.

TERRY B. 
Rating:
5.0

Keep up the great job you are already doing.

TIMOTHY S. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Great customer service

JASMINE H. 
Rating:
5.0

Much better experience that my last one just down the road. Will definitely choose this location for my future rentals!!!

James M. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY D. 
Rating:
4.0

Customer did not leave a comment.

Billy C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

My experience at this location was very very helpful, the gentleman that helped me was Brian and after a 1500 mile trip and being denied drop off in Columbia, Sc Brian took my trailer in about 15 minutes after walking in and I was on my way. My other experience was a logistical nightmare and I really hope uhaul gets their shit together because after driving from Trinidad, Co and getting to Columbia I was told a storage unit would be waiting for me at the Elmwood location, which is also where I could drop off my trailer. Neither of which were true! I asked for a Climate controled, first floor access, 5x10x10 unit and I was told they did not have any available only 10x10x10 which was $50 more a month and I would not get a free month as promised. That suck but to top it all off they were unable to take the trailer even if it was empty! The gentalman working at that location, Thaddeus, was very kind in letting me know all this and I know it's not his fault. He remained professional and was kind even though it didn't work out.

Jacob T. 
Rating:
4.0

Customer did not leave a comment.

JAMES T. 
Rating:
4.0

Customer did not leave a comment.

PAULA M. 
Rating:
5.0

Customer did not leave a comment.

Angela W. 
Rating:
2.0

Customer did not leave a comment.

ULAYTHERIA D. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G. 
Rating:
5.0

Service was Excellent

JERMAINE C. 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale N. 
Rating:
3.0

Customer did not leave a comment.

TIA-LYNN H. 
Rating:
3.0

Having only one person working the counter during a busy pick up morning did not make the worker very friendly. I think he was overwhelmed, which lead to his lack of good manners.

Valerie S. 
Rating:
5.0

Keep doing what you're doing!

chad G. 
Rating:
5.0

These are my guys! Great service

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

SANDRIA D. 
Rating:
5.0

Improve the online after hours check in process. The link to verify you were at the right location did not work. Then the system would not allow you to proceed any further to check in the truck.

Barbara T. 
Rating:
4.0

Customer did not leave a comment.

Jean J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
4.0

My uhaul was always kept extremely clean. Only complaints I have are the employees. The employees aren’t that great but The managers at this location are wonderful however.

MIA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Customer did not leave a comment.

ROBERT Y. 
Rating:
4.0

Customer did not leave a comment.

Isaac C. 
Rating:
5.0

Was a very nice experience on an otherwise challenging day. Greatly appreciated. Thank you.

JUDD S. 
Rating:
5.0

Great experience for us!

Emogene A. 
Rating:
1.0

There was trash from previous rental. It took 30 mins to check out and back in because the people are very slow and lackluster. Gas hand is never where the paper states it's supposed to be at. The staff have attitudes

LADON M. 
Rating:
5.0

Customer did not leave a comment.

Grace C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

The service and equipment was perfect. Thank you.

SCOTT A. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
5.0

Our experience here was WONDERFUL! We returned our U-BOX early and were courteously greeted. We then did a quick 1-day rental on a trailer. It too was flawless. If all U-Hauls are this great, we will be back regularly.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
3.0

The inside of the cabin was dirty and the steering wheel was sticky. There was residue all inside of the cabin. It appeared to be clean, but it hadn't been wiped out. Not sure if uhaul cleans out their vehicles between customer uses, but there was still ashes in the ashtray as well.

Brooke T. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
3.0

This was not a COVID-safe environment as neither of the employees had on masks which was discomforting. Also the employee was reluctant to help with adjusting the windows.

TAJAH P. 
Rating:
5.0

Customer did not leave a comment.

SHANNA Y. 
Rating:
5.0

Customer did not leave a comment.

JAI M. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

CHRISTY A. 
Rating:
3.0

I was told that we only owed 20 something dollars for going over mileage. Went inside to pay..cashier then said we dont owe anything. Left then hours later...$71 was removed from my account. Unauthorized transaction!!!!!! If it was determined later that we did..someone should have called us..you just dont take money off people cards

BRIAN P. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY N. 
Rating:
5.0

Always elated to use the equipment from the location on sparkleberry lane, Columbia SC

RONALD D. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

ALFRED B. 
Rating:
2.0

I had to dispute the charges. I picked up the 15 foot truck with a 1/4 tank of gas. I returned it with a 1/4 tank of gas. I was charged $54 in extra fuel charges. I have pictures of the mileage and the fuel gauge before and after the trip as well as the contract with them stating it was at a 1/4 tank. Reference # Reference #3151223. Once these charges are fixed I will change my review.

ROBIN B. 
Rating:
1.0

The agent Harvey Kinsler said I was good to go without checking the truck and didn't give me a receipt. Then I see $188 is taken out of my checking account. In his report he stated I turned in the truck empty and that I travel a 100 miles. I returned the truck with more than the amount of gas I was given and only moved 2 miles away from I lived. This explains why he didn't give me a receipt so he could later overcharge me. I reserved a dolly when I got there they didn't have one. I had to go to another location. The other location gave me a receipt when no problems. Extremely poor experience. Disappointed.

MARILYN P. 
Rating:
5.0

Customer did not leave a comment.

michelle R. 
Rating:
5.0

Excellent customer service, in and out in a fast manner.

GILLIANNE I. 
Rating:
3.0

Customer did not leave a comment.

Mary L G. 
Rating:
5.0

Great management.

Devon F. 
Rating:
4.0

Nothing everything was smooth and easy

Thomas W. 
Rating:
5.0

Customer service was excellent, very fast and efficient. One of the best experiences I've had at Uhaul.

CRYSTAL B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Great service although our pickup time was delayed due to a company-wide computer problem. Wonderful experience in spite of that. Truck was well maintained.

CYNTHIA S. 
Rating:
5.0

Customer did not leave a comment.

HENRY B. 
Rating:
5.0

Marvin was great and professional and he was very resourceful. It was a very stressful time and I needed to move ASAP my things into storage, also due to being a new Resident to South Carolina. I could not ask for a better representative I really appreciate the service thank you very much.

Latasha L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerry H.  |  Overall Experience 
Rating:
5.0

Storage units were well lighted and clean, bathrooms and carts for moving large items easily accessible and staff helpful and prompt, even in the midst of COVID

Langdon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dion P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon J.  |  First Impressions 
Rating:
4.0

I would give an excellent rating, however the lock was not available in the unit as the email stated. It was after hours, therefore I could not call anyone to assist. I had to go purchase a lock from a nearby gas station since I has already stored my belongings in the unit.

Tamika D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nathaniel S.  |  First Impressions 
Rating:
5.0

Great service and very helpful people.

Brett B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra S.  |  Overall Experience 
Rating:
5.0

I'm satisfied

Annick T.  |  First Impressions 
Rating:
4.0

The manager Miek Lloyd was very professional, and knowledgeable of her job. I presented Ms. Lloyd with my situation and she knowledgeable in how to handle it . It's my opinion( based on my experience with her) that she a great asset to the company.

Maxine R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arthur G.  |  Overall Experience 
Rating:
5.0

Marcus and Marcus were amazing. Super helpful and friendly as well as extremely knowledgeable. Military moving is an extremely stressful time, and they were understanding an accomodating. They made me feel very welcome, as opposed to the woman that barked at me about masks and refused to even answer a single easy yes/no question from 20' away.

Jared M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Devin M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles K.  |  First Impressions 
Rating:
5.0

The manager was awesome!

Beonca H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maxine R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandee M.  |  First Impressions 
Rating:
5.0

We had an excellent experience with the U-Haul rental truck, purchase of moving supplies, and rented storage unit. Very satisfied. Thank you.

Sennetta S.  |  Overall Experience 
Rating:
2.0

The attitudes of the workers is unacceptable. They do not want to do anything extra. We had issues with returning our rental truck and no compensation was giving by this location nor never received a callback or email from corporate. I contacted the manager of this facility about the refund for our storage, and I haven’t heard anything back yet.

Virgil L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRENDA S.  |  Overall Experience 
Rating:
5.0

The attendant was very helpful and knowledgeable. She exhibited great customer service and was very polite. It was an overall wonderful experience.

Shawn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra B.  |  Overall Experience 
Rating:
1.0

already made my statement

BRENDA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie A.  |  First Impressions 
Rating:
5.0

Staff was great. Access was easy and available when I wanted.

Jeffrey C.  |  Overall Experience 
Rating:
5.0

It would be better if customers had access to the storage units 24/7. But it was good overall

Marc N.  |  Overall Experience 
Rating:
5.0

The store people were very courteous. They were very helpful too. This was a very nice place and easy to do business with.

Jeffrey C.  |  First Impressions 
Rating:
5.0

Very helpful and friendly. Best price around and security was top notch.

samuel g.  |  First Impressions 
Rating:
5.0

Britany was very thorough keeping me informed and getting the u-boxes delivered.

William N.  |  Overall Experience 
Rating:
5.0

Brittany and the other girl were great! Thank you for being so prompt

Shavonne S.  |  Overall Experience 
Rating:
5.0

Other then the pickup of the U-boxes taking a little longer then I wanted it was a great experience

Jim B.  |  Overall Experience 
Rating:
5.0

It was a good job overall .

DARRYN Y.  |  Overall Experience 
Rating:
5.0

Aside from being picked up a couple days later than planned, every single stage of the process was perfectly smooth, and my items arrived in great shape.

Dustin S.  |  Overall Experience 
Rating:
2.0

I called four (4) times to get them to pickup empty U-Box I answered NO to questions because I did not visit the facility, You need to update your answer/question with a "Did not visit."

sandra j.  |  Overall Experience 
No reviews have been submitted for this location.

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