Customer Reviews for U-Haul Moving & Storage at Sandhill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Sandhill

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JERRY C.
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I reserved a 1-way 10' truck rental 2 weeks prior to pick-up. Upon arrival on the pick-up date, I was advised by the Rep that no 10' 1-way trucks were available. Only option was a 20' truck. I was given same rental price for the larger truck, but it was way too large for my needs and was more expensive to operate from a fuel standpoint. For UHaul in general > on a one-way truck rental provide adequate mileage to cover some small amount of travel from U-Haul truck pick-up location to location where moving contents are stored. Recent experience > 109 miles allowed when UHaul pick-up and drop-off locations were 108 miles apart. No allowance given for small amount of needed additional travel miles. Good way for UHaul to make additional revenue at a $.40/mile rate. Buyer beware of this tactic.

KENNETH B.
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Customer did not leave a comment.

SANDRA G.
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Staff was very pleasant and the manager (Meik Floyd) was exceptional and deserves to be recognized for her noticeable compassion and professionalism.

Amanda B.
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Customer did not leave a comment.

Michael A.
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Customer service was great.

Jenna K.
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Customer did not leave a comment.

Sharon J. | First Impressions |
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Customer did not leave a comment.

PRENTISS M.
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good customer service

Gary M.
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No problems at this location. Staff was helpful and informative. I would recommend this place if you are in need of a truck for moving.

James F.
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Customer did not leave a comment.

MAXINE R.
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I will like to say that my haul experience was wonderful. Michael was very professional in assisting me with adjusting the driver seat. This was very important because it enable me to drive safe and comfortable. It is my opinion that Michael is a great asset to your company.

Rory C.
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Nice one

Avon B.
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Continue to keep doing what is being done. Excellent service and the reps were very professional.

Ciara C.
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Customer did not leave a comment.

Lorraine W.
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Extremely easy to pick up and drop off. Used the contact-less feature and it worked great!

HERBERT J.
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Customer did not leave a comment.

Renetta B.
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Very kind,excellent Customer service I would recommend uhall on Sparkleberry to anyone needing supplies,truck & or van rentals they had the equipment I needed @ the last minute thank you!!!

Tamika D. | Online Move In |
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I would give an excellent rating, however the lock was not available in the unit as the email stated. It was after hours, therefore I could not call anyone to assist. I had to go purchase a lock from a nearby gas station since I has already stored my belongings in the unit.

David S.
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Customer did not leave a comment.

Charles J.
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Customer did not leave a comment.

Ralph B.
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Customer did not leave a comment.

Charles E.
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Customer did not leave a comment.

TINA W.
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Staff friendly and helpful. Easy location to access.

Marcia S.
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I was suppose to return to a different location, but the business had closed down. The two girls working here was very helpful and so nice. They moved my return without any issues for me. You don't see that kindness very much any more. It was a pleasant experience.

Rodrigues G.
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Customer did not leave a comment.

JAMES G.
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This vehicle was a last-minute substitution for the vehicle originally allocated to me. As a result, there may not have been time to clean the inside of the windshield, and the hundreds of little specs on the inside of the windshield made it difficult to see with oncoming headlights. But other than that everything was just as great as I have come to expect from U-Haul. Good job!

JOY C.
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Customer did not leave a comment.

Charles K.
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A little bit faster turnaround when the customer picks up the vehicle. The rovers took about 15 mins. But the stragglers was very friendly and professional. And we got through it and on the road. Excellent value and equipment for my move. Thank you.

APRIL S.
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This location is poorly run and unprofessional. I was overcharged and they allowed a non licensed driver to pick up my vehicle and sign the contract which was in my name. Please have someone contact me.

Souley O.
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Meeka is a great Manager. Very professional and outgoing. My best U Haul location ever

JESSIE S.
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Customer did not leave a comment.

Pedro M.
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I'm so thankful to the staff members at this location for their kindness and great help and support they offered to me and my family with the process of moving, our closing was delayed and they gladly helped us through that stressful situation making it easier for us to extend the days of use w/o any extra expenses.

Dominique H.
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Absolutely recommend!

Nathaniel S. | First Impressions |
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Customer did not leave a comment.

Roberto B.
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Horrible service! It was given me a price at checkout and during the process extra charges were charged. Container arrived at the wrong location and nobody knew where it was. I had to figure it out where it was. In the end I had to drive an uhaul truck (used to unload the container) an extra 30 minutes to go to the new location, which was horrible. Extra miles were charged to my truck because of that. I would never recommend Ubox containers to a fried. Horrible!!!!

Luis L.
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Customer did not leave a comment.

anthony E.
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Job well done

Hubert S.
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The individual working the counter the evening I picked the rental up was very courteous and helpful. However, I can not say the same four the individuals working the next morning when I returned the rental. There was one individual helping another customer and three other individuals who seemed to be on a break or doing something other than helping customers.

Chris D.
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Huge shout out to Lamarcus Capers for his exceptional professionalism, positive and friendly demeanor, and assistance is renting a trailer. It's the people that make it all happen and I'll be returning to this store for all my needs because of the service I know I'll get from Lamarcus.

Nichole J.
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Staff were very helpful. I also appreciated this location opening at 7am. My only concern was my uhaul truck smelled like smoke but other than that, I had a great experience.

VONDA W.
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Customer did not leave a comment.

Diane G.
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I was offered a free month stoarage at a U-Haul storage center. I was told it would have to be arranged in Ohio, SC U-Haul could not do it for me.

Tyler H.
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Customer did not leave a comment.

Brett B. | First Impressions |
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Great service and very helpful people.

Aaron P.
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Nothing. Great experience.

robert F.
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The young man working the front counter was not very informed. He did not know any of the answers to our questions and he did not fill out or drop off request correctly. Once we saw it we asked him to change it and he could not figure out how too. He also stated that we would be charged 100$ if we did not drop it off at that location, although that was not the location that we asked for. He just seemed very non chalant and did not care about us or what he was doing.

Jvon P.
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Customer did not leave a comment.

Ernie Alan B.
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Bery eady dtop off.

Terry V.
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Customer did not leave a comment.

ROMALIS D.
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Customer did not leave a comment.

DAVID A.
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Customer did not leave a comment.

Andrea W.
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Parts of the hubcaps to the uhaul were in the back, either install them or throw them out. Sanitizing could have been better on pick up.

Vensecia W.
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Everything was great

SABRINA J.
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Customer did not leave a comment.

Rich M.
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Have trucks prepared before opening. Most trucks we saw being picked up were blocked into their parking spaces, so the time to get everyone's truck took much longer than necessary.

Stanley N.
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Excellent Service Professional and Courteous Like the consistency in professionalism from both sites!

Selby A.
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nothing i was very satisfied

Sabrina J.
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Customer did not leave a comment.

Adrian B.
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Started off as a great experience until my Ubox was delivered to destination. A lock was placed on the Ubox by U-Haul and I was not provided the key to unlock I spent Sunday and Monday Trying to find someone in customer service to take ownership. I was directed to road side assistance who said they could t provide help. Attempted to contact store manager unsuccessfully and never received a follow up. Finally got permission to call locksmith to drill lock and had to pay $85 out of pocket All this could have been avoided had someone provided me with a key to padlock. Customer service stayed I would receive follow up from manGer which never happened and I don't know how to get reimbursed for locksmith expense

Kiyana C.
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Customer did not leave a comment.

Robert J.
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Customer did not leave a comment.

Crystal B. | First Impressions |
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Customer did not leave a comment.

Nell L.
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Customer did not leave a comment.

Santana G.
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Customer did not leave a comment.

Keith C.
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Customer did not leave a comment.

ROSCERIO C.
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Customer did not leave a comment.

Ramon R.
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The truck was clean but it had a strong smell of clorox we had to open the windows the whole trip

Claudia S.
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2 excellent uhaul experiences in 1 month. Thank you to Jason for handling my rental and getting me in and out so I can get my hectic day of moving started. The manager of the location is very nice and gives great customer service. I will definitely be back in September when my sister moves.

Sandra S. | Overall Experience |
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Customer did not leave a comment.

Annick T. | First Impressions |
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I'm satisfied

Crystal B.
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Customer did not leave a comment.

Maxine R. | Overall Experience |
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The manager Miek Lloyd was very professional, and knowledgeable of her job. I presented Ms. Lloyd with my situation and she knowledgeable in how to handle it . It's my opinion( based on my experience with her) that she a great asset to the company.

Darryl O.
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Friendly, fast, and efficient drop off and cperiemce.

Aunjelique E.
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Customer did not leave a comment.

Patricia I.
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We reserved a 20' truck and the quote was $247. When we went to pick it up, it was $310. We absolutely need the truck but was not happy with the higher rate. We did get two other 20' trucks in the past 60 days (large interstate move) and we never had to pay that much for the exact truck going to the exact destination (no weekends).

Jermaine W.
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Better equipment!

Rakim W.
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Customer did not leave a comment.

Larry S.
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Customer did not leave a comment.

shirly C.
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Customer did not leave a comment.

SHANNON C.
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Customer did not leave a comment.

WILLIE B.
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truck smell like cigarette smoke and I had to put air in tire every day I had the rental..

Gregory G.
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the staff was excellent

Candace C.
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Customer did not leave a comment.

William P.
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Customer did not leave a comment.

GLENN P.
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Customer did not leave a comment.

Rob C.
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Customer did not leave a comment.

James C.
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Customer did not leave a comment.

Harold A.
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The best service ever from all the employees. They really care about the customer.

Jennings R.
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Customer did not leave a comment.

Frantz D.
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The employee t closing at this location was very rude and closed the store down before the closing scheduled time. He closed 15mins before closing. Speaking to me thru the door as he stood at his register. Then coming to the door at 6:51pm telling me to drop the keys and park the van. I told him its not 7pm closing time. He said "well I closed my register already", coming to the door with his money bag. Then walked back in the store closed the door and left the premises at 7:03pm. Leaving me standing there not knowing what to do. He was very unprofessional he lacks customer service skills.

CAL F.
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No issues.

Courtnay C.
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The customer service representative Jason Bookman was so helpful and knowledgeable. Was a great, easy experience thanks to Mr. Bookman. Will definitely use this location again.

Marie B.
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I have rented before from this location and had a great experience. Most of this rental was great also. The problem was a gash in the tire wall that was not noticeable on inspection, but showed up once the truck was loaded and on the road. It would have taken 2 hours for service to come, so we unloaded and drove carefully back.

JOHN B.
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Not sure. You were very fast and friendly both for check in and check out.

Lori J.
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Customer did not leave a comment.

Corey I.
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Customer did not leave a comment.

FREDDIE J.
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Customer did not leave a comment.

Scott H.
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Customer did not leave a comment.

Charles E.
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Customer did not leave a comment.

Donald H.
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I placed the reservation at this location but got an email that told me to go to another location <1 mile away at time of pick up. I went early to the other location and was told they didn't have the trailer available. I called reservations and were told the original location was it. Not a big problem but I was confused.

Joseph E.
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I did have to go to the other location to get the furniture dolly which was time consuming and costly based on the mileage.

Laura T.
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Great place as a pickup location.

Patrice F.
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Customer did not leave a comment.

Ralph B.
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Go over location of controls like mirrors, door locks, wipers, defrosters, light dimmers.

Sandra S.
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Customer did not leave a comment.

Angela B.
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The gas gauge was not in full and I was charged double for gas. They also did not have the size truck I ordered. There were a few misleading charges for my order. My final cost was double what I anticipated because of the incorrect charges. I will use another company for any future moves.

VERLORIA J.
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Customer did not leave a comment.

jim F.
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Customer did not leave a comment.

Arthur G. | Overall Experience |
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Customer did not leave a comment.

Jared M. | Overall Experience |
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Marcus and Marcus were amazing. Super helpful and friendly as well as extremely knowledgeable. Military moving is an extremely stressful time, and they were understanding an accomodating. They made me feel very welcome, as opposed to the woman that barked at me about masks and refused to even answer a single easy yes/no question from 20' away.

Devin M. | First Impressions |
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Customer did not leave a comment.

Charles K. | First Impressions |
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Customer did not leave a comment.

Beonca H. | Overall Experience |
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The manager was awesome!

Maxine R. | First Impressions |
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Customer did not leave a comment.

Brandee M. | First Impressions |
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Customer did not leave a comment.

Sennetta S. | Overall Experience |
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We had an excellent experience with the U-Haul rental truck, purchase of moving supplies, and rented storage unit. Very satisfied. Thank you.

Virgil L. | Overall Experience |
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The attitudes of the workers is unacceptable. They do not want to do anything extra. We had issues with returning our rental truck and no compensation was giving by this location nor never received a callback or email from corporate. I contacted the manager of this facility about the refund for our storage, and I haven’t heard anything back yet.

Gwendolyn J. | Overall Experience |
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Customer did not leave a comment.

BRENDA S. | Overall Experience |
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Customer did not leave a comment.

Shawn C. | First Impressions |
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The attendant was very helpful and knowledgeable. She exhibited great customer service and was very polite. It was an overall wonderful experience.

Cassandra B. | Overall Experience |
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Customer did not leave a comment.

BRENDA S. | First Impressions |
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already made my statement

Gwendolyn J. | First Impressions |
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Customer did not leave a comment.

Debbie A. | First Impressions |
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Customer did not leave a comment.

Jeffrey C. | Overall Experience |
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Staff was great. Access was easy and available when I wanted.

Marc N. | Overall Experience |
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It would be better if customers had access to the storage units 24/7. But it was good overall

Jeffrey C. | First Impressions |
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The store people were very courteous. They were very helpful too. This was a very nice place and easy to do business with.

samuel g. | First Impressions |
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Very helpful and friendly. Best price around and security was top notch.

William N. | Overall Experience |
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Britany was very thorough keeping me informed and getting the u-boxes delivered.

Shavonne S. | Overall Experience |
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Brittany and the other girl were great! Thank you for being so prompt

Jim B. | Overall Experience |
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Other then the pickup of the U-boxes taking a little longer then I wanted it was a great experience

DARRYN Y. | Overall Experience |
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It was a good job overall .

Dustin S. | Overall Experience |
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Aside from being picked up a couple days later than planned, every single stage of the process was perfectly smooth, and my items arrived in great shape.

sandra j. | Overall Experience |
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I called four (4) times to get them to pickup empty U-Box I answered NO to questions because I did not visit the facility, You need to update your answer/question with a "Did not visit."

Nefertiti T. | Overall Experience |
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The staff was all over the place we wait over half hour to get our storage container. No one knew how to handle the transaction. It was ridiculous . I would not recommend this place. Wrong wrong !!

Gillian F. | Overall Experience |
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Very helpful and knowledgeable. Great communication over the phone... they were perfect!

chad m. | Overall Experience |
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I rate this only average because my overall experience with uhaul moving was horrible. The sparkleberry office was great, the customer service rep that sold me on two boxes when I needed 3 is BAD!!!!

louann b. | Overall Experience |
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I called this location three times to inquire about my ubox delivery. Nobody ever returned my call. I ended up driving there to speak to someone in person.

daniel j. | Overall Experience |
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I did not use the local facilities here but the CDL driver who dropped off my u-pods and pick them was awesome. She was knowledgeable and can really maneuver and drive the heck out that form lift.

Jason S. | Overall Experience |
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Tina and Brittany have been EXTREMELY helpful during our entire process.

Jaclyn W. | Overall Experience |
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Stars off for not calling me to schedule delivery as promised, stars added for righting the situation after I called you to make arrangements for an on-time delivery

dedra t. | Overall Experience |
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Excellent service

Henry N. | Overall Experience |
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Very happy with the services....

Christopher A. | Overall Experience |
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Boxes weren't picked up on time which led them to charging me for another month. Took many different calls and 5 days to get a refund and I had the uboxes blocking my driveway for an additional 5 days

Brent K. | Overall Experience |
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The facility was fine. Our U-Box however, arrived destroyed. We are still awaiting a response from U-haul. Would not recommend at this point.

No reviews have been submitted for this location.

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