Customer Reviews for U-Haul Moving & Storage at Sandhill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Sandhill

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Yolanda C.
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Customer did not leave a comment.

RICHARD G.
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HENRY J.
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Gregory H.
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Rasheen R.
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The Manager Tomega Green, and her staff, did a great job. They have great customer service, were very accommodating, and did my check out and check in very quick. This location is my go to everytime. Thanks Rasheen Richardson

VANESSA A.
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Just wanted to send a special thanks the Technician Hollist (Holly) and Technician Brandon for their help.

leslie M.
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Customer did not leave a comment.

William W.
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Tomiga Green was so very helpful. She opened up the store and had to deal with several customers on her own. Very polite and professional. Also EJ did an excellent job reserving the truck. Thanks to all!

KENNETH W.
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WENDELL P.
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Krystle C.
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FURMAN D.
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JAMES M.
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Very professional staff. Ms Green is a hands-on and very professional. I appreciate this location and if I have to get a rental it will definitely be this location. Thanks guys.

Brandy P.
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Eboni R.
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KENDALL S.
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Jonathan O.
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Your app and website are awful.

Drake H.
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Robert M.
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Douglas C.
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Greg M.
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JIMMY V.
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The manager is very customer service oriented. She is the reason I would come back.

ALPHONSO W.
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Service was very good

Candy S.
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Customer did not leave a comment.

ASHLEY M.
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Donald C.
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I made the reservation at the location where I wanted to pick the truck up because it was closest to my apartment, but someone moved my location to a store miles away. I had even reserved a larger truck than I needed because that's what they had at the desired location. Because of this, the truck wasn't ready, none of the items I had reserved were ready. I was told I was sent an email about this, but I can't find anything of the such. I see a text message that was sent on the day I was to pick up the truck with a different time and location, but I didn't get that until after my pickup time. I don't know who was responsible for changing my reservation, but I suggest you do a better job in the future. I have rented from uHaul many times in the past, and while this was not a tragic event, it was aggregating to deal with on a day I had so many other things to deal with.

James E.
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DONALD J.
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JESSICA E.
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I was happy with the service that was provided. Everything was great!

RALPH S.
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VANESSA A.
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The technician was knowledgeable...She was very nice as well...

JAMES W.
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Stephen W.
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Louis P.
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Monica W.
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DONALD J.
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Douglas F.
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SHERRIE M.
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Latoya provided excellent customer service. I would definitely do business here again and recommend others to visit this location.

Ronald L.
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Customer did not leave a comment.

Denise G.
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Our experience started out bumpy - initial drop off was scheduled for 11/18 (day after Thanksgiving) but corporate schedulers didn't know that the location was closed so we waited 3 days but no delivery. Once I started dealing with Teena with UBox at Sparkelberry our experience did a 180 degree turn. Because of Teena, I will recommend and use UHaul in the future. She was courteous, professional, kept in touch with any changes and really knows her stuff managing the transport and placement of the boxes. Teena deserves a huge raise!

ALTON A.
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Customer did not leave a comment.

Joshua L.
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Have a person on staff physically able to help the young petite women you hire so someone can do the heavy lifting so people don't get hurt

REGINALD H.
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CLEVELAND S.
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THOMAS O.
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Victor A.
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BERNADETTE M. | Overall Experience |
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Johnnie E.
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CHRISTOPHER I.
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EMANUEL M.
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SYLVESTER C.
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RICHARD HUNTER I D.
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BRADLEY L.
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James D.
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I ordered online to pick up a truck before store opening. It didn't allow me and I had to wait. Shelly the Customer Service person and Latoya at the store were rude and refused to apologize. I explained that if I had to pay movers by the hour this cost me being an hour late. Latoya said oh well and was not nice, said it was a problem with the online system and she didn't car.

Dion P. | Overall Experience |
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Customer did not leave a comment.

JAMES C.
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Service was excellent!

TRESA B.
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JOHN G.
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nothing

Patrick S.
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It was close to closing time and I was tired. They took the keys, checked the truck and told me I could leave an they would email me the receipt. It took three minutes and I was grateful.

shirley G.
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Customer did not leave a comment.

Jason R.
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There was a dirty head covering on the seat milage on the paper was incorrect from the vehicle. Will never nor do I recommend Uhaul to anyone

sheree W.
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Sheniya W.
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Louis P. | First Impressions |
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Robert D.
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Jill K.
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Felicia S.
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Thank you for the easy way you made my move experience. I appreciate your efforts and pass the word around to others for your commitment to making my experience great. Felicia S

LATONYA D.
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1) When I placed the reservation, I selected U-haul due to the unlimited mileage. When I went to retrieve the truck, unlimited mileage was changed to a set amount of miles. 2) The truck was not clean and had ashes in the ashtray causing for an uncomfortable and smoky 253 + mile drive to the destination. 3) The rented furniture dolly didn't come With the string which posed an issue when moving furniture.

KATHRYNMARY M.
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Marsalius W.
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DERRICK M.
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GREGORY H.
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The young lady that helped me was very professional and helpful. Honestly I hope she's paid well because she is management material.

Michael W.
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WILLIAM L.
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Jacquelyn W.
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JANELLE P.
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Theodore Z.
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Even though it was not the locations fault, due to the weather I brought my rental back early this morning but after the time I rented yesterday. I was still charged for the full day today even though the equipment was returned early. I felt I should have gotten some credit. I will probably look to take my business elsewhere in the future.

ROGER H.
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I had a reservation at Blythewood, no one there. Your office sent me to North Columbia only one trailor and it had two flat tires. Third you sent me to Sandhills and those people were excellent. Sandhills got an A+ ,Uhaul as a business got an F. I'LL USE SOMEONE ELSE NEXT TIME.

KENNETH D.
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Customer did not leave a comment.

Thomas C.
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Terrible experience, truck had wrong milage when I left so they are trying to charge me 15 more dollars. I showed Jason the milage at uhaul he said he would fix it in computer. I went to pick up another truck from this uhaul they didn't have that size which was guaranteed. Alex gave me the wrong address to go to another uhaul which ended up being 20 miles out of the way.

Philip S.
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thomas O.
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I think you should transfer communications from the 800-number that has huge waits and less informed people to the location providing the service. The 800-number people just give standard, scripted answers. The service location folks, on the other hand, were awesome and very helpful. Tina was my delivery driver, she was great, and two other people that I talked to on the phone were also quite helpful. Same on the Washington end.

WESLEY C.
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Christopher N.
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The staff will tell you that they don't deal with Ubox and hang up on you. Don't expect to get access to your box on your schedule, they will get to it at some point. The manager Miek will total avoid you when there is a problem. Don't even bother with this place.

TERRENCE H.
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MALCOM G.
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Maria J.
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When I called and had to leave a message and asked that someone please return my call no one ever did, asked for a dolly when my uboxes were delivered and they forgot the dolly.

David H.
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The Uhaul salesperson was very helpful and kind

Charnetta C.
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Agents very friendly

JERRY C.
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I reserved a 1-way 10' truck rental 2 weeks prior to pick-up. Upon arrival on the pick-up date, I was advised by the Rep that no 10' 1-way trucks were available. Only option was a 20' truck. I was given same rental price for the larger truck, but it was way too large for my needs and was more expensive to operate from a fuel standpoint. For UHaul in general > on a one-way truck rental provide adequate mileage to cover some small amount of travel from U-Haul truck pick-up location to location where moving contents are stored. Recent experience > 109 miles allowed when UHaul pick-up and drop-off locations were 108 miles apart. No allowance given for small amount of needed additional travel miles. Good way for UHaul to make additional revenue at a $.40/mile rate. Buyer beware of this tactic.

KENNETH B.
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Customer did not leave a comment.

SANDRA G.
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Staff was very pleasant and the manager (Meik Floyd) was exceptional and deserves to be recognized for her noticeable compassion and professionalism.

Amanda B.
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Customer did not leave a comment.

Michael A.
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Customer service was great.

Jenna K.
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Customer did not leave a comment.

Sharon J. | First Impressions |
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Customer did not leave a comment.

PRENTISS M.
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good customer service

Gary M.
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No problems at this location. Staff was helpful and informative. I would recommend this place if you are in need of a truck for moving.

James F.
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Customer did not leave a comment.

MAXINE R.
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I will like to say that my haul experience was wonderful. Michael was very professional in assisting me with adjusting the driver seat. This was very important because it enable me to drive safe and comfortable. It is my opinion that Michael is a great asset to your company.

Rory C.
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Nice one

Avon B.
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Continue to keep doing what is being done. Excellent service and the reps were very professional.

Ciara C.
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Customer did not leave a comment.

Lorraine W.
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Extremely easy to pick up and drop off. Used the contact-less feature and it worked great!

Tamika D. | Online Move In |
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I would give an excellent rating, however the lock was not available in the unit as the email stated. It was after hours, therefore I could not call anyone to assist. I had to go purchase a lock from a nearby gas station since I has already stored my belongings in the unit.

Nathaniel S. | First Impressions |
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Customer did not leave a comment.

Brett B. | First Impressions |
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Great service and very helpful people.

Crystal B. | First Impressions |
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Customer did not leave a comment.

Sandra S. | Overall Experience |
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Customer did not leave a comment.

Annick T. | First Impressions |
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I'm satisfied

Maxine R. | Overall Experience |
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The manager Miek Lloyd was very professional, and knowledgeable of her job. I presented Ms. Lloyd with my situation and she knowledgeable in how to handle it . It's my opinion( based on my experience with her) that she a great asset to the company.

Arthur G. | Overall Experience |
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Customer did not leave a comment.

Jared M. | Overall Experience |
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Marcus and Marcus were amazing. Super helpful and friendly as well as extremely knowledgeable. Military moving is an extremely stressful time, and they were understanding an accomodating. They made me feel very welcome, as opposed to the woman that barked at me about masks and refused to even answer a single easy yes/no question from 20' away.

Devin M. | First Impressions |
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Customer did not leave a comment.

Charles K. | First Impressions |
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Beonca H. | Overall Experience |
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The manager was awesome!

Maxine R. | First Impressions |
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Customer did not leave a comment.

Brandee M. | First Impressions |
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Customer did not leave a comment.

Sennetta S. | Overall Experience |
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We had an excellent experience with the U-Haul rental truck, purchase of moving supplies, and rented storage unit. Very satisfied. Thank you.

Virgil L. | Overall Experience |
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The attitudes of the workers is unacceptable. They do not want to do anything extra. We had issues with returning our rental truck and no compensation was giving by this location nor never received a callback or email from corporate. I contacted the manager of this facility about the refund for our storage, and I haven’t heard anything back yet.

Gwendolyn J. | Overall Experience |
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BRENDA S. | Overall Experience |
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Customer did not leave a comment.

Shawn C. | First Impressions |
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The attendant was very helpful and knowledgeable. She exhibited great customer service and was very polite. It was an overall wonderful experience.

Cassandra B. | Overall Experience |
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Customer did not leave a comment.

BRENDA S. | First Impressions |
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already made my statement

Gwendolyn J. | First Impressions |
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Customer did not leave a comment.

Debbie A. | First Impressions |
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Customer did not leave a comment.

Jeffrey C. | Overall Experience |
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Staff was great. Access was easy and available when I wanted.

Marc N. | Overall Experience |
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It would be better if customers had access to the storage units 24/7. But it was good overall

Jeffrey C. | First Impressions |
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The store people were very courteous. They were very helpful too. This was a very nice place and easy to do business with.

samuel g. | First Impressions |
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Very helpful and friendly. Best price around and security was top notch.

William N. | Overall Experience |
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Britany was very thorough keeping me informed and getting the u-boxes delivered.

Shavonne S. | Overall Experience |
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Brittany and the other girl were great! Thank you for being so prompt

Jim B. | Overall Experience |
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Other then the pickup of the U-boxes taking a little longer then I wanted it was a great experience

DARRYN Y. | Overall Experience |
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It was a good job overall .

Dustin S. | Overall Experience |
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Aside from being picked up a couple days later than planned, every single stage of the process was perfectly smooth, and my items arrived in great shape.

sandra j. | Overall Experience |
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I called four (4) times to get them to pickup empty U-Box I answered NO to questions because I did not visit the facility, You need to update your answer/question with a "Did not visit."

Nefertiti T. | Overall Experience |
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The staff was all over the place we wait over half hour to get our storage container. No one knew how to handle the transaction. It was ridiculous . I would not recommend this place. Wrong wrong !!

Gillian F. | Overall Experience |
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Very helpful and knowledgeable. Great communication over the phone... they were perfect!

chad m. | Overall Experience |
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I rate this only average because my overall experience with uhaul moving was horrible. The sparkleberry office was great, the customer service rep that sold me on two boxes when I needed 3 is BAD!!!!

louann b. | Overall Experience |
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I called this location three times to inquire about my ubox delivery. Nobody ever returned my call. I ended up driving there to speak to someone in person.

daniel j. | Overall Experience |
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I did not use the local facilities here but the CDL driver who dropped off my u-pods and pick them was awesome. She was knowledgeable and can really maneuver and drive the heck out that form lift.

Jason S. | Overall Experience |
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Tina and Brittany have been EXTREMELY helpful during our entire process.

Jaclyn W. | Overall Experience |
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Stars off for not calling me to schedule delivery as promised, stars added for righting the situation after I called you to make arrangements for an on-time delivery

dedra t. | Overall Experience |
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Excellent service

Henry N. | Overall Experience |
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Very happy with the services....

Christopher A. | Overall Experience |
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Boxes weren't picked up on time which led them to charging me for another month. Took many different calls and 5 days to get a refund and I had the uboxes blocking my driveway for an additional 5 days

Brent K. | Overall Experience |
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The facility was fine. Our U-Box however, arrived destroyed. We are still awaiting a response from U-haul. Would not recommend at this point.

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