I reserved a 1-way 10' truck rental 2 weeks prior to pick-up. Upon arrival on the pick-up date, I was advised by the Rep that no 10' 1-way trucks were available. Only option was a 20' truck. I was given same rental price for the larger truck, but it was way too large for my needs and was more expensive to operate from a fuel standpoint. For UHaul in general > on a one-way truck rental provide adequate mileage to cover some small amount of travel from U-Haul truck pick-up location to location where moving contents are stored. Recent experience > 109 miles allowed when UHaul pick-up and drop-off locations were 108 miles apart. No allowance given for small amount of needed additional travel miles. Good way for UHaul to make additional revenue at a $.40/mile rate. Buyer beware of this tactic.
Customer Reviews for U-Haul Moving & Storage at Sandhill
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Sandhill
I would give an excellent rating, however the lock was not available in the unit as the email stated. It was after hours, therefore I could not call anyone to assist. I had to go purchase a lock from a nearby gas station since I has already stored my belongings in the unit.
Great service and very helpful people.
I'm satisfied
The manager Miek Lloyd was very professional, and knowledgeable of her job. I presented Ms. Lloyd with my situation and she knowledgeable in how to handle it . It's my opinion( based on my experience with her) that she a great asset to the company.
Marcus and Marcus were amazing. Super helpful and friendly as well as extremely knowledgeable. Military moving is an extremely stressful time, and they were understanding an accomodating. They made me feel very welcome, as opposed to the woman that barked at me about masks and refused to even answer a single easy yes/no question from 20' away.
The manager was awesome!
We had an excellent experience with the U-Haul rental truck, purchase of moving supplies, and rented storage unit. Very satisfied. Thank you.
The attitudes of the workers is unacceptable. They do not want to do anything extra. We had issues with returning our rental truck and no compensation was giving by this location nor never received a callback or email from corporate. I contacted the manager of this facility about the refund for our storage, and I haven’t heard anything back yet.
The attendant was very helpful and knowledgeable. She exhibited great customer service and was very polite. It was an overall wonderful experience.
already made my statement
Staff was great. Access was easy and available when I wanted.
It would be better if customers had access to the storage units 24/7. But it was good overall
The store people were very courteous. They were very helpful too. This was a very nice place and easy to do business with.
Very helpful and friendly. Best price around and security was top notch.
Britany was very thorough keeping me informed and getting the u-boxes delivered.
Brittany and the other girl were great! Thank you for being so prompt
Other then the pickup of the U-boxes taking a little longer then I wanted it was a great experience
It was a good job overall .
Aside from being picked up a couple days later than planned, every single stage of the process was perfectly smooth, and my items arrived in great shape.
I called four (4) times to get them to pickup empty U-Box I answered NO to questions because I did not visit the facility, You need to update your answer/question with a "Did not visit."
The staff was all over the place we wait over half hour to get our storage container. No one knew how to handle the transaction. It was ridiculous . I would not recommend this place. Wrong wrong !!
Very helpful and knowledgeable. Great communication over the phone... they were perfect!
I rate this only average because my overall experience with uhaul moving was horrible. The sparkleberry office was great, the customer service rep that sold me on two boxes when I needed 3 is BAD!!!!
I called this location three times to inquire about my ubox delivery. Nobody ever returned my call. I ended up driving there to speak to someone in person.
I did not use the local facilities here but the CDL driver who dropped off my u-pods and pick them was awesome. She was knowledgeable and can really maneuver and drive the heck out that form lift.
Tina and Brittany have been EXTREMELY helpful during our entire process.
Stars off for not calling me to schedule delivery as promised, stars added for righting the situation after I called you to make arrangements for an on-time delivery
Excellent service
Very happy with the services....
Boxes weren't picked up on time which led them to charging me for another month. Took many different calls and 5 days to get a refund and I had the uboxes blocking my driveway for an additional 5 days
The facility was fine. Our U-Box however, arrived destroyed. We are still awaiting a response from U-haul. Would not recommend at this point.
To Top