Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Give discounts to loyal customers. Have larger shipping containers.(IE) 10ft x 15ft.
ANTHONY B.
Rating:
5.0
Customer did not leave a comment.
MAURICE K.
Rating:
4.0
Outstanding staff.
TONY S.
|
First Impressions
Rating:
1.0
The staff was friendly however, I reserved an appliance cart to move the appliances I was going to get and they didn't have one....although I reserved it. Not sure how that's possible. That's the point of a reservations. Also, we got into the truck and we were just about to leave and the truck basically shut off on us. The check engine light was on and we had to move everything to another truck. If I reserve something, I expect for it to be available to me. That is the point of reserving it. The location is great and the staff is friendly but there needs to be some upgrading to the system in keeping track of what is available. I have had so many issues with U-Haul that I don't recommend them to anyone and only use this company if absolutely necessary. At this point, U-Haul has gotten so large that it has lost sight of the thing that keeps you in business, your customers. Get it together.
Katelyn A.
Rating:
5.0
Just rented trailer for an hour but all went fine! LaToya great to work with!
Cary P.
Rating:
5.0
Your employees were very friendly and helpful, prompt to assist and a pleasure to work with.
If I had to put in a negative, the windshield could have been cleaned a little better.
Oh, and I do NOT appreciate the space taken up in the truck with you gimmicky pre installed hand truck and blankets. I paid for and empty truck but did not get an empty truck.
Scott S.
Rating:
5.0
Online had 10 blankets to order for use at set price, but pickup location only had bundles of 6 blankets. No big issue, just something to correct for your online site.
JOHN G.
Rating:
5.0
Customer did not leave a comment.
Louis P.
|
Overall Experience
Rating:
5.0
My time there wasn't long at all, I was treated with respect and dignity, from all staff members. Thanks! I'll make this one my home place for rental.
linda J.
Rating:
5.0
Staff was very helpful and friendly.
ROBERT S.
Rating:
5.0
Customer did not leave a comment.
BEAUFORT A.
Rating:
5.0
Lamarcus took care of my rental. He is very knowledgeable and customer service oriented. U Haul did not have the appliance dolly I requested but I survived.
robert L.
Rating:
5.0
Customer did not leave a comment.
Miyuki J.
Rating:
5.0
Customer did not leave a comment.
Cinthya M.
Rating:
5.0
Convenient, well placed.
drop off, in and out quickly.
Not sure about the gas fees... picked up with 74 miles left in tank (per truck ssytem), dropped off with near quarter tank. But bill came later saying it was near empty.
Thomas S.
Rating:
5.0
Customer did not leave a comment.
JAMES A.
Rating:
5.0
Excellent staff and facility❣️
Alfonzo W.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KITIYAPORN S.
Rating:
4.0
Customer did not leave a comment.
SONYA J.
Rating:
5.0
The young man who received the trailer, did an excellent job of meeting us and directing us.
thomas M.
Rating:
5.0
Excellent customer service patient!
Latonya R.
Rating:
5.0
Always great and exceptional service! I've used this location 4 times for moves..
Valinda A.
Rating:
5.0
Customer did not leave a comment.
CARL J.
Rating:
3.0
I was charged 14.58 for gas. I took pictures of before and after and gas gauge is exactly where it was when I picked it up. I even put gas in it before I dropped it off
dale H.
Rating:
3.0
They forgot the furniture dolly. But customer sevice was decent about taking it off the contract.
Tevin M.
Rating:
5.0
Service was really good, and I was in and out in no time! Thank you!
Jessica J.
Rating:
5.0
Good experience
RICHARD W.
Rating:
5.0
Customer did not leave a comment.
Coretta L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES R.
Rating:
5.0
Customer did not leave a comment.
King S.
Rating:
5.0
Customer did not leave a comment.
Elton C.
Rating:
5.0
Customer did not leave a comment.
Gene C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
James P.
Rating:
1.0
The truck did not have a full tank of gas (3/4). I was instructed to return the truck with a full tank and I did so. This caused me to have to buy the additional fuel the previous person failed to do. I feel I should be reimbursed for the additional 10 gallons (40 gallon tank) I had to buy.
Also the dollie provided was horrible. I told the agent I was moving 2 rooms. They gave me a dollie for moving boxes, not heavy furniture. I told the guy at the pickup location this dollie wouldn't work for what we had to move. He called another location but they didn't have the bigger dollie with the strap. I asked him to call another location and he said he didn't have anything to do with them. This caused an enormous amount of work and made my move a horrible experience.
I was also told I earned a free month's storage rental. I obtained a unit on 10/8/21 because I had rented a 26' truck to start my move. I was told the free month could be applied to that unit. When I arrived to the drop location, which is also where I have the storage unit, I was told the free month was only for a new unit, not existing. I explained I just got the unit 4 days ago and was told it could be applied. The agent told me I would need to move my belongings out of the existing unit and move into a new unit to get the free month. Needless to say, I was furious. I told him this wasn't right and left. As I was driving off, he came out to say he found a way to make it work.
After this experience, I hope I never have to use Uhaul again.
KOREY G.
Rating:
5.0
Latoria went above and beyond to allow me to drop the equipment off before the store actually opened along with providing specific instructions, and within 30 minutes after the store opened, I received an electronic receipt for equipment turn-in.
GREGORY H.
Rating:
5.0
Customer did not leave a comment.
Bridgette N.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
earl M.
Rating:
5.0
Customer did not leave a comment.
saroeum R.
Rating:
5.0
In my experience today, the professionalism and customer service was excellent.
CAROLYN T.
Rating:
5.0
Customer did not leave a comment.
STEVEN C.
Rating:
3.0
Just didn't feel personable or inviting like at Dolphin. I gave the key to an employee and got interrogated on if I brought the truck back in the same condition as I got it and then was sent off. It wasn't terrible service but it sure didn't feel friendly.
ASHTON J.
Rating:
5.0
Pricing and moving is expensive
Eboni P.
Rating:
5.0
The staff was very friendly and very helpful.
antwuan k.
|
First Impressions
Rating:
5.0
The visit was a pleasure from start to finish.
Celena T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffrey I.
Rating:
5.0
Keep doing what your doing all of you at
1117 Sparkleberry Lane ROCK â¤
FAITH S.
Rating:
5.0
This is my 3rd time using this particular storage location. The employees are friendly n helpful especially who I had yesterday can't remember her name but thanks for your customer service n quick check in ..
VALINDA A.
Rating:
5.0
That location was new to me and the customer service was compatible with the customer service at Chick-fil-A. I will definitely be using this location for all my services from now on
Tyrone R.
Rating:
5.0
Customer did not leave a comment.
Steven F.
Rating:
4.0
Customer did not leave a comment.
Keith H.
Rating:
5.0
Customer did not leave a comment.
Damin B.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MICHAEL N.
Rating:
5.0
Fix truck Head Light Was out
CALVIN M.
Rating:
3.0
My location was changed as the reservation I had made previously could not be met due to u-haul. Crystal at the Blythewood, SC location didn't show up for work. We had to drive to the next town over to pick up a truck. To improve the experience for the next customer, maybe have employees show up for work.
William R.
Rating:
4.0
Customer did not leave a comment.
Miranda S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lynette S.
Rating:
5.0
N/A
TONY V.
Rating:
5.0
Terance was great, kind, and attentive. The other young guy with the curly hair was great, fast and on it too with helping Terrance to locate the available vehicle and storage unit.
FELICIA O.
Rating:
5.0
Customer did not leave a comment.
RONALD S.
Rating:
5.0
Customer did not leave a comment.
RON M.
Rating:
5.0
Customer did not leave a comment.
Tracy D.
Rating:
5.0
Customer did not leave a comment.
KEIWAUN R.
Rating:
5.0
Customer did not leave a comment.
SHANEIKA T.
Rating:
4.0
Customer did not leave a comment.
Nola W.
Rating:
5.0
Customer did not leave a comment.
ANTONIO W.
Rating:
3.0
To make sure that it changes gears properly. On the interstate it didn't seem like it wanted to change gears it got all the way up to 3 1/2 rpm before it started to change gears. The U-Haul also acted like it didn't want to start up twice.
Wesley E.
Rating:
4.0
Customer did not leave a comment.
ALBERTHA R.
Rating:
5.0
The young man was working alone and he was multitasking three customers at the same time. The agent made sure extra equipment was available for unloading. Each customer service was handled professionally and courteous service. Later that day he finally got help when another agent came to work. Bravo UHaul great staff on Sunday September 19th morning.
Lenorr B.
Rating:
5.0
Customer did not leave a comment.
KENNETH M.
Rating:
4.0
Customer did not leave a comment.
YOLANDA L.
Rating:
4.0
Professional and courteous service. Patient with my requests, and changes.
Lenorr B.
|
First Impressions
Rating:
5.0
We rent from this location every 3 months or so and the team is always friendly and professional. Thank you so much.
Regina B.
Rating:
5.0
The guys working there was AWESOME they helped us so much.
FAITH S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lorraine K.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DEXTER D.
Rating:
5.0
Customer did not leave a comment.
JACOB G.
Rating:
5.0
Even easier drop off process. Friendly, helpful staff. Large lot
Denise B.
Rating:
4.0
Customer did not leave a comment.
DONNA P.
Rating:
2.0
Customer did not leave a comment.
MAURICIO N.
Rating:
5.0
Customer did not leave a comment.
MICHAEL B.
Rating:
1.0
I was charged $20 additional dollars when i was told i WOULDN'T BE CHARGED by customer service when i extended my rental. I was told if i returned it at 6p i would be charged an additional day, i returned it at 5:30pm and was still charged and i called and still havent heard back from the GENERAL MANAGER about my refund.
Cameron D.
Rating:
5.0
Keep doing what you doing 😊
TY S.
Rating:
4.0
Our original drop off after hours location appeared to be an abandoned self car wash in a sketchy area. Did not feel safe and was not going to take a chance and leave the Uhaul at Da Basement Auto Detail at 1501 Brackenridge Road, Columbia SC 29206. Spent AN HOUR on hold with Uhaul and finally got a new drop off location 10 miles away. Not convenient to our original location drop off, spent more money on gas and mileage. Uhaul should really consider removing Da Basement Auto Detail from your location sites.
Samuel S.
Rating:
3.0
Have accurate inventory of what the locations actually have. I reserved an appliance dolly and a furniture dolly and neither one was available when I went to pick up my truck!
DONTRA M.
Rating:
4.0
Good Customer Service!
Marcella M.
Rating:
5.0
Customer did not leave a comment.
JASON S.
Rating:
5.0
Great personnel! Have rented two trucks for two different moves and the their job knowledge was perfect! Your software was great!!
GEORGE H.
Rating:
4.0
Customer did not leave a comment.
Shirletha W.
Rating:
1.0
Original guaranteed delivery date was Aug 24, 2021. Location failed to inform me that the truck would not be able to make the pick up on Aug 7, it was rescheduled for Aug 10, and again I was not notified that the truck would not be there. Pick up was finally completed on Aug 18 and the guaranteed delivery date was adjusted to Sep 7. I want to ensure I am compensated $50.00 a day past Aug 24 until the boxes are actually available for access. I addressed with location manager and have not heard anything and I previously submitted a concern, but I have not heard anything back. Location has no problem taking my money, but can't seem to communicate otherwise. Very dissatisfied. Additionally, U-Haul.com repeatedly gave me errors while trying to submit concern, so now it is a review.
TYLER W.
Rating:
5.0
Customer did not leave a comment.
Tony H.
Rating:
3.0
Need more help also
JOHN M.
Rating:
4.0
Customer did not leave a comment.
Biddieya S.
Rating:
5.0
Customer did not leave a comment.
KAREN J.
Rating:
5.0
The manager at this facility is extremely professional and helpful. Definitely will continue to come here.
Carlos M.
Rating:
1.0
Customer did not leave a comment.
Tamika J.
Rating:
5.0
Customer did not leave a comment.
LINDEN B.
Rating:
5.0
Customer did not leave a comment.
Christopher H.
Rating:
5.0
Customer did not leave a comment.
Jasmine W.
|
Overall Experience
Rating:
5.0
Local office to answer phone.
VICTOR A.
Rating:
5.0
Customer did not leave a comment.
Raymond B.
Rating:
5.0
Customer did not leave a comment.
robert F.
Rating:
5.0
Customer did not leave a comment.
Angelica G.
|
First Impressions
Rating:
3.0
Inconvenient mazes to travel through to locate unit, assigned a unit that was occupied initially. Hallways well lit but the unit was dark.
LAKIEBA B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Milicent T.
Rating:
5.0
Very friendly and professional place
BOGUSLAW H.
Rating:
1.0
Take Customer claims seriously. Do the proper investigation to find fair solutions for customers incident.
HORACE F.
Rating:
5.0
Customer did not leave a comment.
VERNON S.
Rating:
5.0
Customer did not leave a comment.
DANNY C.
Rating:
5.0
Customer did not leave a comment.
JERRY S.
Rating:
5.0
Customer did not leave a comment.
CORNELL T.
Rating:
5.0
Late!
LeRoy F.
Rating:
5.0
Customer did not leave a comment.
VIRGIL B.
Rating:
5.0
Customer did not leave a comment.
PHILLIP D.
Rating:
5.0
Customer did not leave a comment.
MARLON W.
Rating:
1.0
There is always a delay when coming to the sparkleberry location. Communication is awful and service is below the rating scale. I reserved a truck online for 08/17/21, once I arrived I immediately notice the front passenger tire was extremely low. This caused a delay which caused me to go into the building to notify staff. The staff put air in the tire. I then go around to the back to my storage unit to obtain my possessions; to notice the lock had been replaced with a letter combination lock. I did not have the code, therefore this caused another delay which caused me to go drive around to go back into the building to notify staff. The staff had to make a phone call to request the combination code, therefore I was asked to make my run then come back to receive a key to the new lock. The worst part is that the company charged me $9.00 extra for 2 gallons of gas; gas I wouldn't of had to use. The employees are always clueless and blame the issues on someone who is not working that day. I try my best to be proactive by completing everything online, however I find myself repeating all the steps once I get to the location again. I had a storage in this facility, however I will ensure my things are removed so I won't have to come back to this location. Please properly train, educate, and communicate with the staff so they are able to assist customers. The manager try his best to do it all, however it is impossible to be in multiple areas assisting every customer.
TAMIKA D.
Rating:
3.0
Customer did not leave a comment.
LAKIEBA B.
|
First Impressions
Rating:
4.0
The only problem I had was this one would never answer the phone if you called there.and my move out date was 7/15 not in August. Thanks Angela
ANGELA A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cory W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Avon B.
|
Overall Experience
Rating:
3.0
The storage spaces are TOO SMALL. I had to get two storage units just to fit a two bedroom apt in. Although facilities is nice they are not big enough. The friendly staff gave me the unit but was not a good unit choice.
Laura T.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert R.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CHENIKA H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas F.
|
Overall Experience
Rating:
5.0
Staff was very friendly and knowledgeable loved my experience with them
Tammie B.
|
Overall Experience
Rating:
1.0
Not straight forward about pricing.
LOUIS F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
richard m.
|
Overall Experience
Rating:
5.0
Lajuane was extremely helpful, upbeat, and pleasant! He helped us meet all of our moving needs and genuinely cared. He showed the epitome of customer service. Great hire U-Haul!! Awesome facility with all you need for moving needs and it’s extremely clean!!!
Dana H.
|
First Impressions
Rating:
5.0
If I could rate this place 20 stars I would. I can not say enough good things about the GM and his team. We had just moved from Texas and everything getting here was a disaster. The only good and stress free part about our move was this uhaul location and how understanding they are. Loved how conveniently the loading docks are located and they had so many dollies for us to use.
CHAD C.
|
First Impressions
Rating:
5.0
The only thing I suggest is better signage on how to access your unit according to unit numbers and locations . However, Mr. Jenkins, location manager, answered his phone after hours and I was able to get help with getting to my unit. This is a fine team of excellent employees. They made this process so easy.
Bridgette R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JACQUELINE S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sonya G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William V.
|
First Impressions
Rating:
5.0
Great Service and courteous attendants
Val P.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LARRAE B.
|
Overall Experience
Rating:
5.0
The manager is very helpful!
Rosarae B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sonya h.
|
First Impressions
Rating:
3.0
Inside not really safe or secure because anyone (dangerous) can back their car into storage at any time without good intentions. I would use outside if ever needed again. Should never go inside. Storage area along.
Sylvia M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
terry b.
|
First Impressions
Rating:
5.0
I'm thankful for such a wonderful facility and staff. My only problem was some of the staff were unfamiliar with information that I needed to effectively move my property. However, all went well and that did not deter me in my positive rating of this facility. 5 stars all the way.
STEVEN D.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Henry M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAIME C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EDWIN R.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Harry B.
|
Online Move In
Rating:
5.0
Everyone was very professional would recommend them to everyone
BARBARA R.
|
Overall Experience
Rating:
5.0
Mr. Jenkins and Ms. Green (she was from another location in Columbia) were fabulous! They were excellent and KIND in helping us get access to our new storage units. We arrived after office ours from a move from Alabama and that did not stop them from going out of their way to help make our move less stressful! I will never forget their kindness to my family!!
Dee S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
alishe c.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MAYRA R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel B.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jean J.
|
Online Move In
Rating:
4.0
My uhaul was always kept extremely clean. Only complaints I have are the employees. The employees aren’t that great but The managers at this location are wonderful however.
MIA S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Louis P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon J.
|
First Impressions
Rating:
4.0
I would give an excellent rating, however the lock was not available in the unit as the email stated. It was after hours, therefore I could not call anyone to assist. I had to go purchase a lock from a nearby gas station since I has already stored my belongings in the unit.