Customer Reviews for U-Haul Moving & Storage at SE Marine Dr

10967 reviews

1070 SE Marine Dr   Vancouver, BC V5X2V4

(604) 325-6526

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(604) 325-6526

1070 SE Marine Dr
Vancouver, BC V5X2V4

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super.

Liz M. 
Rating:
3.0

My fuel gauge was reported incorrectly at the start of the rental. I had to line up twice at this extremely busy location; once to get the rental, and once more to sort out the fuel gauge discrepancy. Not a good start to what is already a stressful moving day.

Jeff Y. 
Rating:
3.0

Customer did not leave a comment.

Robbie P. 
Rating:
5.0

I will miss my storage unit.

Solly M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

beau brian m.  |  First Impressions 
Rating:
5.0

Very friendly and helpful front desk staff

ERFAN V. 
Rating:
5.0

Customer did not leave a comment.

mark F. 
Rating:
5.0

Customer did not leave a comment.

Violeta M. 
Rating:
5.0

Our agents were great. The truck was as expected, and the self check-out was simple and straightforward. We were double charged for a dolly, but the team at this location recognized this issue and rectified it right away. Will continue to shop here for all my storage and moving needs, and recommend them to my friends.

RIMON D. 
Rating:
3.0

Customer did not leave a comment.

Mike B. 
Rating:
1.0

Customer did not leave a comment.

DONALD C. 
Rating:
1.0

Give a drop off location convenient to the client.

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

CLIFF H.  |  Overall Experience 
Rating:
5.0

Nothing, everything was simple and efficient.

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

FAIZE A. 
Rating:
3.0

Staff at the trailer pickup station doesn't seem to be very well trained. Staff kept complaining about signal line not working and I end up have to connect up the trailer myself. Eventually it's the staff didn't connect the adapter firm enough causing bad connection. A firm insert fix the problem instantly. Equipment return station is another problematic area. The area is on a small slope which make disconnecting the trailer very challenging. Need to run around to find rock as wheel stop to make it possible to disconnect trailer. Proper wheel stops should be provided.

Hok Yuen L. 
Rating:
5.0

Front desk gal is very friendly and so is the receiving guy. All three of my experiences were with the same people and they are fantastic reps!

Keith B. 
Rating:
5.0

Customer did not leave a comment.

BRYN C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
1.0

TL;DR If you are planning to return a one-way rental here, add a whole day to your time estimate to deal with the ludicrous set up and disorganisation of this location. The staff was very helpful (until 5pm) and were able to resolve a number of the issues, but there were so many I cannot give more than one star. I'm sure this location is fine if you have a small locker, and only want to store or pick up a carload at a time, but it is an absolute nightmare if you are actually trying to store anything of size (especially while returning a large truck from a one-way rental) The "loading dock" is a narrow strip that is barely wide enough for the undersize trollies they provide. The entrance to the building off this narrow strip is a tiny door that you will struggle to get any actual furniture through. I chose a 10x10 unit, which UHaul specifically advertises for "Housing apartment or small home for short term move" and can fit "King mattress set, refrigerator, washer/dryer and living room furniture set"; U-haul apparently thinks it makes sense to put this unit UP A FLIGHT OF STAIRS. I called the day before arriving in town to get directions, and they didn't think it worthwhile to mention that the access from the main road was blocked by construction, and there was a long detour on a back road to get there. They said they had provided a lock already for the locker, and I paid, but there was no lock and I had to go back to the office twice to get one. They made me buy the lock even though I had my own which they said "wouldn't work" but I confirmed later that mine would have fit. There is very little room to maneuver a larger truck (e.g. 20") but one of the guys working there did pull it into the "loading dock" for us, but access and parking is still a huge pain, even if you are just coming by car. Because of the site access, and having to drag all my stuff up the stairs, I wasn't ready to return the truck until 5:02pm, but they had already locked the office door, and told me to checkout on-line. Of course, the online checkout system wasn't working (there was another person trying to return their van rental with the same issue).

Maxwell H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALAN W. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
4.0

Bed of the trailer was quite dirty so would have been nice if it had been swept or vacuumed ahead of rental. Only other negative feedback was the location was very busy at pickup so was in line for a while and due to all the trucks idling in front I had to leave the facility and take a long detour to get from the main office to the equipment pickup out back. I thought the mobile online equipment return worked very well!

William T. 
Rating:
5.0

Customer did not leave a comment.

Meet P. 
Rating:
5.0

Please clean the seatbelts and wipe the interior of the truck. The seatbelts were dangling on the floor and the interior was somewhat dusty.

Yadvinder S. 
Rating:
4.0

Customer did not leave a comment.

VICTOR M. 
Rating:
4.0

Customer did not leave a comment.

PASCAL V. 
Rating:
4.0

It was a little confusing as there is no signage for “pick up” only return. But other than that, aside for the unfortunate road construction, everything was very easy!

Enid D. 
Rating:
3.0

Customer did not leave a comment.

Cheri M. 
Rating:
5.0

Customer did not leave a comment.

LI C. 
Rating:
5.0

Have rented 2x now and will definitely rent again. The only problem with the most recent rental was the fuel efficiency of the van. You can correct my math but I'd guess it was something around 40 l/100km. This is a rough estimate of course but definitely a big contrast to the van I rented the week before.

ANDREW G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

Cheng-Ting H. 
Rating:
5.0

The moving blankets I ordered weren't provided , but the check in and return was easy

Paul S. 
Rating:
5.0

Was some times hard to get a hold of an agent over the phone. Long waits.

Silas G. 
Rating:
4.0

The sliding door was very dirty, otherwise the experience was very positive and I would recommend uhaul to others.

Matthias N. 
Rating:
2.0

I rented a van for a day light use and the lot staff didn't do a walk through and sent me a receipt for a brokennlight and an dent. I will be hesitant on using U-Haul with out a more detailed walk through.

BRADLEY L. 
Rating:
3.0

Checkin staff and yard staff do not communicate very well. Hard to check in on line. can not make changes to your order or I can figure out how to do it. Not user friendly. Two day rental seems very hard to get done.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

DA C. 
Rating:
5.0

Customer did not leave a comment.

Rachael W. 
Rating:
4.0

Customer did not leave a comment.

DARYL A. 
Rating:
5.0

Customer did not leave a comment.

Igor M. 
Rating:
3.0

Make sure the ball is tight to the receiver, the one I had was loose which could've led to a catastrophic failure.

COLIN B. 
Rating:
1.0

Terrible company, rude and patronizing staff. The only reason I will ever use Uhaul is because this company has a virtual monopoly on the market of rental trucks for moving. I absolutely hate dealing with you. Fuck you.

Joseph R. 
Rating:
2.0

I reserved a furniture dolly a month in advance, get there and no dolly. I said I would buy one if needed. Not one to be found. When I return the truck a few hours later there were over 7 sitting out for sale. I don't think they know what's going on, too busy and too many trucks to properly take care of everything.

RACHEAL P. 
Rating:
3.0

Staff to be more proactive.

alexandre M. 
Rating:
5.0

Customer did not leave a comment.

dustin M. 
Rating:
5.0

Customer did not leave a comment.

maria V. 
Rating:
3.0

Customer did not leave a comment.

Aureo C. 
Rating:
2.0

The vehicle driver cabine was not really clean. Smelled like a lot of air freshener but I found an old to go cup in the front, sticky spilled spots and the floor was sandy. At the end they made me fold the blankets and sweep the back (which would have been okay if the vehicle would have been clean in the first place). Also I had to pay $200 extra for the ferry and I lost my reservation because the the 20ft were only loadinf area length. Not total vehicle length which I was looking for online but fore booking the ferry. The actual total vehicle length is not shown properly.

JAN G. 
Rating:
4.0

Customer did not leave a comment.

Annie P. 
Rating:
5.0

Customer did not leave a comment.

DAVIDG B. 
Rating:
5.0

Customer did not leave a comment.

edric H. 
Rating:
5.0

Customer did not leave a comment.

Wei H. 
Rating:
5.0

Truck had real issues.

SETH A. 
Rating:
3.0

To check on fuel reading as the dispatcher teky solely on the one the on me who checks . As for my experience the dispatcher says 3/4 tank but when I drove it, it was only 1/2 tank.

Johnny S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Desmond W. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Jasmine in Customer Service from Atlanta was excellent in helping me get what I needed today re: past receipts. Thank you for her, she's a keeper and great to deal with, such a pleasure to talk to.

michael arthur F. 
Rating:
3.0

Make it more obvious that you need to check in after you drop off the car. All car agencies when you return the car you just return the key and that's it. When you get to the location it's soo full you don't know where to park. Fix the terrible mobile experience. You gave us the option to choose counter pick up, the logic behind any person is oh I pick up at the counter I drop off at the counter? Why would I need to check in again? Also, your demographic is seniors who drive to Arizona (your license plates say it too) do all seniors have mobile phones? Then when we get to the parking lot to get our reservation you say check in online and we have to upload our driver license again even though you've already asked us two days ago. So then you just want to talk to a real human being. Lastly, no email or invoice after we pick up the car so how are people to know to check in after returning? Signing in to view your account doesn't say that too. So please start being more transparent and stop money grabbing people. Think about all your customer flows ie. Counter/mobile that you offer and how your messaging and software work in those flows. Think of user types and not just the generic millenial.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL C. 
Rating:
1.0

I don't know why there is an option for an online checkin process if there isn't one available. I have used U haul a few times in the last year. Each time it's an option during booking, but never an option when I arrive. It wastes my time trying to get into a truck. It's confuses me as to what to do. And most recently wasted so much time trying to undo my online checkin to be able to redo it at the desk. So strange to provide it as an option if it doesn't exist. Don't get it. Then the return after hours instructions had a website that didn't exist rather than just telling me to log into my account. Some really simple instructions that can just be updated, but confuse the whole process when they aren't clear.

kristopher J. 
Rating:
3.0

Fix your stupid fracking app on Android. Why when I have checked in online do I have to show the staff my driving licence for them to take a picture. Also why when I have declined all the extras online am I presented by default with safe tow when paying with my credit card. Also when

Roy S. 
Rating:
1.0

Customer did not leave a comment.

ELAINE U. 
Rating:
5.0

Customer did not leave a comment.

Yeon S. 
Rating:
3.0

Customer did not leave a comment.

Ted N. 
Rating:
5.0

Customer did not leave a comment.

NISSIM L. 
Rating:
5.0

Customer did not leave a comment.

irene c.  |  First Impressions 
Rating:
4.0

The equipment pickup spot is on a hill so the gas gauge over reads. While it indicated 1/4 full on the hill when I reached flat ground it dropped to empty. Not a nice surprise.

John M. 
Rating:
5.0

Excellent service and staff

HENRY C. 
Rating:
3.0

First of all we were directed by one of your staff members to back the truck against the ramp to make it easier to offload. When we exited the truck, he was way gone and there was about a 3 foot gap between the ramp and the truck. I am not sure if he expected us to throw the furniture from the truck to the ramp. There was no where to off load a 15foot truck with a ramp since UHAUL had all their trucks parked in the area I could have used. So we had to park at a distance and walk heavy furniture over. The people we paid to move never showed up. I just had surgery on my knee so my son had to offload an entire truck and walk heavy furniture over. The toilet in the building was also clogged with toilet paper. Th desk staff were amazing.

Carolyn H.  |  First Impressions 
Rating:
4.0

People at the counter need more training to be professional.

SHAMIM A. 
Rating:
4.0

Maybe a gift reward of some sort for reviewing and submitting a review ..thx..DC.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

VALERIE J. 
Rating:
1.0

Poor customer service and unnecessary blaming the customers for nothing.

Praveen K. 
Rating:
5.0

Customer did not leave a comment.

RYAN G. 
Rating:
4.0

Quick service

Gabriel B. 
Rating:
3.0

Customer did not leave a comment.

Mojtaba H. 
Rating:
4.0

The construction in the area, though not U-Hauls fault, is a pain in the ass when you're trying to return a trailer or anything that can't U-turn. Should be warned to returning customers this problem.

Adam T. 
Rating:
5.0

I have rented from this location several times now and they have always been very professional and very pleasant !

SUSAN G. 
Rating:
5.0

The staff was very helpful, proffessional and went above and beyond to accomodate my needs>

WILHELMUS M. 
Rating:
5.0

Continue keep good work

NAGAYUKI K. 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
4.0

Customer did not leave a comment.

CHLOE P. 
Rating:
5.0

Customer did not leave a comment.

LYSANDER C. 
Rating:
5.0

Customer did not leave a comment.

joonsung K. 
Rating:
5.0

Customer did not leave a comment.

JEMAL H. 
Rating:
1.0

Cashier couldn't find my information she didn't know what she was doing. Different girl sold me wrong padlock not working

NARESH N. 
Rating:
5.0

We had dropped off at a different location earlier in Feb and this experience seemed more to brand. It was a quick drive through, and drop off. The gentleman was efficient and friendly.

Dawn G. 
Rating:
2.0

I rented a $20 truck which would not start. I had to call for help to get it to let the key turn. Every time I tried to start it, I had to struggle. Eventually, after much pushing and pulling of the key and the steering wheel, I was able to get it going. It was a harrowing experience, which I would not repeat. I was charged $60, 3 times the advertised amount. Never .again

JONATHAN A. 
Rating:
2.0

Was over charged an extra day, 3 phone calls and a week after rental,with rude representatives It finally got cleared up. Would not use this co again

CATHERINE P. 
Rating:
5.0

Staff is quick to help you. Rented a trailer with ease and returned it with no hassles

winson I. 
Rating:
3.0

no one outside to help check out or check in the vehicle (had to wander through the lot until I found it). I added gas as per the recommendations on the check out card, but still was charged another $9. the fuel gauges are so inaccurate its extremely difficult to estimate how much gas to put in. the extra charge feels like a rip off.

LANCE K. 
Rating:
5.0

Customer did not leave a comment.

MANJINDER A. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN A. 
Rating:
5.0

Great service besides small hickup about return time, which was fixed on the spot at return by a very helpful lady behind the counter.

AXEL M. 
Rating:
5.0

Customer did not leave a comment.

mike L. 
Rating:
5.0

no issues everything ran smoothly.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Monica - Customer service was awesome! The people that I dealt with when picking up the truck were also great!

DARREN U. 
Rating:
3.0

There was a miscommunication and confusion around the use of my visa-debit and needing to come back the next day (after a late-night return) in order to get my deposit back. I went back to get my money and was told that the refund has already been issued. This ended up costing me more money and time.

Hal L. 
Rating:
5.0

Attendant hooked up trailer and did not have to touch it until another attendant unhooked it. Good service.

DOLTON C. 
Rating:
5.0

Customer did not leave a comment.

Oceanna H. 
Rating:
4.0

Everything worked out well for this rental. No concerns at all. In-office check-in could be faster though. It does take considerable time on many occassions.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

CHIDAMBARAM r.  |  Overall Experience 
Rating:
3.0

I did not get any refund back and was paid up to the 22 nd March 21. That is the least your company could do given I moved out on the March 13 /21. I do not think this fair and should be refunded something. Thanks Kelli Briscoe

kelli m.  |  Overall Experience 
Rating:
4.0

Overall really great. My purchase timed out while on my iPhone so it didn’t appear to complete. I was surprised that it did. The purchase didn’t seem to be 100% mobile friendly. I believe I read somewhere I would receive an access code. I’d anticipated getting that by email. It wasn’t clear that I needed to go in to sign paperwork.

Chloe E.  |  Online Move In 
Rating:
4.0

I would suggest that if you have a ramp that it not be blocked off with the over flow of trailers not in use . Other that having to move a trailer , I have had a very good experience and service with your company. Thank you

Terrance C.  |  First Impressions 
Rating:
3.0

For the most part our move in experience at the storage centre was good. Staff were friendly and helpful. However, we were only told at 8pm as we were halfway through unloading our 15 foot truck packed with things that the bay doors had to be closed for the night and that the small regular entrance door would be the only one available. As well, upon return I was accused of doing damage to the rented truck that I did not do in an accusatory way by the staff. This led to an uncomfortable conversation with myself and staff that left a bad taste in my mouth.

Sean R.  |  First Impressions 
Rating:
5.0

access hours should be increased to 5 am to 12 am or more.

thuan l.  |  Overall Experience 
Rating:
3.0

Everything okay except for Counter service It always take forever to do paperwork.( I visited Uhaul about 50 times) My most recent visit took 45 minutes just on paperwork. Counter personal need more training in a smarter way. Paper work should only take 15 minutes maximum. Thank you

Kelvin Z.  |  Online Move In 
Rating:
4.0

When I cancelled my locker 2 days after the payment for the coming month was made, I was not offered any refund. It would be air to pro rate the payment based on days of usage. Basically I have payed a months rent for a locker you can rent to someone else.

Keith T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ivy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob V.  |  Overall Experience 
Rating:
5.0

I've got to say, I have been having nightmares for the past three days because of my scheduled move day on Feb 25th. Everything went surprisingly well. Mason provided an excellent service with the goal of all working seamlessly, also a big thanks to the ladies in the front desk. Excellent day in all areas.

Richard L.  |  Overall Experience 
Rating:
5.0

I needed to consolidate storage since the bill surged to $500/month between three places during a move six weeks ago. Logistics would be complicated, but in desperation to at least clear the uBox used for the move and avoid re-delivery charges, I discovered that this uHaul location also offers storage lockers at surprisingly reasonable rates. Configuration is VERY important, especially if you only have boxes. The locker I got is 10x10x6, 600 cubic feet, all useable. Paid the same rate for 5x10x10 in North Vancouver but get this - since you can't really pile boxes that high without some sort of reinforcement, what I was really getting is 300 useable cubic feet. Big difference. Also, when I consolidate the rest of the storage, any overflow can go into a uBox already on-site on demand. Cuts my total bill in half for now, then Marie Kondo it down later. To sum up, the quality of the facility - heated, each locker is alarmed and equipped with a sprinkler - is very impressive. Oh, and their moving supplies, especially the boxes, are the best deal in town.

TERESA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lourdes r.  |  Overall Experience 
Rating:
5.0

The staff were very friendly and helpful. They are very welcoming individuals. My service there was more than satisfied.

BORHAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Simon H.  |  Overall Experience 
Rating:
4.0

The entrance code wasn’t sent to me and had to spend more than an hour on the phone waiting for the code to be able to go inside the building. No instructions were sent to my email.

Cristina P.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

FRANKLIN V.  |  Overall Experience 
Rating:
1.0

Horrendous service and size/price

Richard L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ely e.  |  Overall Experience 
Rating:
5.0

We realized that we had to switch to a larger Storage so that was done smoothly with my sons. People have way too much stuff and it's great to be able to store it while waiting for another home. The lockers are clean and the staff superb.

Barbara C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Bonny P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bansi C.  |  First Impressions 
Rating:
5.0

We recently moved from Calgary to Vancouver. Rented a 20’ truck one way from Calgary. Rented a storage unit between august-January and then used a 10’ truck to move into our new place. We didn’t have a single issue with anything. Only thing I would say could be better is that they don’t prorate the storage unit if you move out early. We moved out two weeks early and still had to pay for the whole month.

Nicole W.  |  Overall Experience 
Rating:
5.0

Bitchin

Caroline F.  |  Overall Experience 
Rating:
3.0

A lot of confusion with trying to process my online rental in person. Access card never worked, even after we went back to get it “fixed”, though I can still use my code. Mouse droppings in my unit for move in.

Caroline K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Samantha P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven p.  |  Overall Experience 
Rating:
4.0

I know its our fault we moved in so late, after hours, but we didnt have any other option. The card swipe entry thingy was confusing, took awhile to figure out we didnt need an access code, and that i had to swipe really slowly.

Caroline F.  |  First Impressions 
Rating:
1.0

I was evicted over packing things on day 1 in my locker , these " people " are racist and ignorant

Jason L.  |  Overall Experience 
Rating:
3.0

Rent is very expensive compared to other storage lockers. And then you guys even raised the price last month 🙄 that's why I moved out. Very unaffordable

Anna P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry S.  |  Overall Experience 
Rating:
5.0

very good experience. will use them again.

NINA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNN E.  |  Overall Experience 
Rating:
3.0

Mis-information is posted on your website/advertisements & email correspondence regarding 24 Hr access which was ultimately the reason for choosing your location for storage. I was disappointed when I was told your policy had been changed & nothing anywhere reflected that. Also was told my lock was waiting in the locker & that was not the case.

Bonny P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Bryan P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanna Z.  |  Overall Experience 
Rating:
5.0

My only issue is with your staff who drive the vehicles around the lot. They are aggressive, rude, and drive dangerously fast. You need to control them.

GEORGE T.  |  Overall Experience 
Rating:
5.0

After some initial confusion about a reservation that was not on file, a manager I spoke to made sure we had a large space to move into. It was an emergency and we would have been left with a moving truck full of our things had the manager not worked fast to make sure I had a choice of two spaces when we arrived. It was a huge relief and I am grateful for the fast action we got on our Aug 6 move in day. We are long-term customers at U-Haul, and have been very pleased with the service and storage at your facility. We have closed our account now, because we have storage at home, but we will use U-Haul for all our storage (and moving van) needs in the future and will recommend it to our family and friends.

Robert V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dustin l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Jose M.  |  First Impressions 
Rating:
1.0

I have storage over 2 yes No zero flexibility all. No dolly for moving things I never go back again and I will tell my friends and family about

Rajan R.  |  Overall Experience 
Rating:
2.0

After driving 12+ hrs to the facility to find out that the size of unit is first come first serve- is unacceptable. Then the was the only lock is the circular lock spiel. The unit was dirty- mouse droppings and mouse traps. Empty uhaul trucks should not be parked in front of the loading dock in the most convenient spaces. There were no lights in the unit. Also there didn’t seem to be any garbage bin within sight .

Dave O.  |  Overall Experience 
Rating:
5.0

Pleasant staff. Easy access. Thank you.

karen w.  |  First Impressions 
Rating:
4.0

The only negative was that when I went there to rent a smaller 2nd unit I was told that I have to carry my stuff by hand outside the building around to where the 2nd unit would be and no use of dolly was allowed or any other helping means. At this point I had gotten the truck returned. so that would have been impossible to be done by hand and on foot.

Nader G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cecilia A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MOHAMED ANIS F.  |  Overall Experience 
Rating:
5.0

they were the best went out of their way to help

Pamela M.  |  Overall Experience 
Rating:
5.0

better front desk agent.. Meduria was awesome.. she is all about work and willing to leave the counter to help other customers in the property while others , love their counter computers. She should be promoted ...

Tha bong s.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

lawrence c.  |  Overall Experience 
Rating:
2.0

Aftet driving 11 hrs we really didn’t want to hear thst our reserved locker was not available & that was first come first served. Our $149 locker became a larger locker at $199. The lock that I took off my previous locker was unacceptable so we had to use a loaner with one key or purchase a new one with 2 keys. The locker had two locks on the floor from a previous renter. The operation in the warehouse was short staffed. The silver lining was because it was near closing time the staff processed the uhaul trailer return quickly near the cargo bay. I chose the locker because the Richmond uhaul office ran out out the size while processing my credit card. I chose the SE Marine Vancouver location because they had one available at a slightly higher price. I changed the trailer drop off location to SE Marine Drive. But was in shock when they told me that unit was not available . It is like booking snd reserving a hotel room after a long journey and being told that the room is first come first served bur we have another room at a higher price. hotel room for

Dave O.  |  First Impressions 
Rating:
5.0

Convenient and well maintained.

Trina M.  |  Overall Experience 
Rating:
2.0

No elevator. Loading dock not available. Lots of parked trucks etc.

David Victor P.  |  Overall Experience 
Rating:
4.0

Good job :)

Patrick T.  |  Overall Experience 
Rating:
3.0

Too many rental trucks and trailers blocking driveways and loading docks. I would consistently not be able to access my storage unit because even the pedestrian zone at the bottom of the loading dock would have trailers parked so close together it was impossible to walk there. Too many vehicles blocking the road in front of the office. The area needs to be redesigned so there is enough space for vehicles to actually drive through the area. Why would it be assumed that I am happy to sit in my vehicle waiting for stuff to be moved. Perhaps once or twice, but not on every visit. I have things to do.

Isaac K.  |  Overall Experience 
Rating:
3.0

Hello, I emptied the storage on September 6th 2020. I brought my stuff to storage last year in July and I was told and assured that there are no mice or rats I the storage. When I empty the storage there was mice poop under the couch and table. This is disappointing. Why say something and not keep up with the commitment. I wAs happy with storage until the last day when I found the mice or rat poop. It is dangerous cause it contains pathogens. You guys need to take it seriously as it involves customer and tour staff health. Thank you

Sandeep W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny S.  |  First Impressions 
Rating:
4.0

Raising prices on me with 0 warning ahead was not cool. Will not recommend to people, bait and switch pricing sucks.

Lauri Wiljami A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rowena R.  |  Overall Experience 
Rating:
4.0

Great U-Haul branch! Cheers!

ANTONIO L.  |  Overall Experience 
Rating:
4.0

Everything but Access is perfect There's a huge loading bay but it's not accessable as it's facilities parking for tricks & forklift storage .. Impossible to unload with 1 or 2 spots available as too many people Fox this pls

Michelle M.  |  First Impressions 
Rating:
5.0

Great, excellent and secure storage. Easily to move in and out. Highly rated. The one thing that could be fixed is the sensor error when trying to check out. It would always say door is open but even though fully locked and secure. I believe it is one of the sensors.

Michael F.  |  Overall Experience 
Rating:
4.0

I was told a person would be available when we arrived at the loading bay to help. There was no response to "call for assistance" button after 15 minutes of trying. It would have been helpful because the information at the the entry was conflicting and therefore confusing.

GWEN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARGARITA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tugce C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEIR D.  |  Overall Experience 
Rating:
4.0

Good morning, My experience with Uhaul was great until I went to rent a truck to move my belongings out to the storage. it too almost an hour to have a 10" moving truck, and upon the return, there was am attentant, but he hust motioned to My driver Ron just park it over there, and lock it up, did not tell where to put key, and got charged $100.00 to have the truck opened to retrieve the keys. The attendant should have showed where to put keys. Christina Dawson.

Christina D.  |  Overall Experience 
Rating:
5.0

staff here are awesome, so friendly and knowledgeable. Facility is clean and easily accessed. Moving in was quick and easy

Carter H.  |  First Impressions 
Rating:
5.0

It's too crowded at the back of the building when I want to store my stuff.i barely get in to the ramp.too dangerous to walk through before I can get in the door .you need to have more space to go into the building especially for those who's storage is at the back of the building like me

Eufrocina S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mark s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SURESH R.  |  Overall Experience 
Rating:
5.0

Staff at Marine Drive location are the most friendly and competent I have experienced in any Uhaul location. This, considering the amount of pressure their customers put on them. Something is very right with this operation! Congratulations and thanks to all - you always seem to keep your calm

patrick o.  |  Overall Experience 
Rating:
1.0

Way too busy here. Staff use the loading bays for truck and trailer parking. I finally got fed up and moved all my things out. Loading bays should be only for customer's use.

MAURO antonio C.  |  Overall Experience 
Rating:
5.0

U haul was great. Stored my things for a year, visiting my locker often. The only downside was getting a place to park at loading bay, and big rigs blocking the lot entrance or exit for hours on end. U haul trucks taking loading dock parking was a big problem if you were not flexible on days or times, otherwise the place was great, always clean, and easy to get to your locker.

Robert J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KELLY P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

che-yin Kenneth K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron W.  |  First Impressions 
Rating:
5.0

Staff were very helpful and efficient.

Pam D.  |  First Impressions 
Rating:
3.0

The staff was new and I was new. So communication was not clear. The staff was very friendly.

Jessica H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Naveed F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARIA T.  |  Overall Experience 
Rating:
5.0

All the staff I spoke with were friendly and helpful. I spoke with some employees in the docking area, the service counter person was extremely fiendly - showing me the size options, directions, patient with explanations. The person who removed the service lock on the locker also friendly.

susan d.  |  First Impressions 
Rating:
4.0

Stored items for 4 years. Unfortunately some mice got in and destroyed a carpet and soiled a few more items. Other than that, it was a good experience.

JAMES B.  |  Overall Experience 
Rating:
4.0

While it is nice to have a temperature controlled facility, the temperature is too warm when you are loading and unloading the unit. It seems to me that it the temperature could be lowered a little to still protecting the items in storage while not making it uncomfortable for your customers.

CHANTEL B.  |  Overall Experience 
Rating:
5.0

The manager is the best, he will help you Out, have lots of understanding and will even pick up your call outside of working hours.. Great service

albsan m.  |  Overall Experience 
Rating:
5.0

Fantastic experience renting a storage unit here

RENZO K.  |  Overall Experience 
Rating:
5.0

Good online price. Don't be sorry to see me go I will be back!

david a.  |  Overall Experience 
Rating:
5.0

My experience at the U-Haul storage on S. East Marine Dr. in Vancouver was great. I had no trouble getting a locker, the size of my locker I needed and the staff were friendly and very efficient. When it was time for me to move my things out the closing out of my locker was very easy and very quick. I have nothing but good things to say about this unit/storage facility as my experience was great. Thank you for being there when I needed a place to store my valuables.

PAMELA BETH C.  |  Overall Experience 
Rating:
5.0

Great overall. The checkout was especially quick and easy. I'll be back in 2021.

dylan d.  |  Overall Experience 
Rating:
5.0

Assistant manager was very helpful! ⭐️

CYD Charisse BA S.  |  Overall Experience 
Rating:
5.0

We had to pull out because of the loss of one income in our household. This facility was easy to access and very clean. Would highly recommend it.

John M.  |  Overall Experience 
Rating:
4.0

I had a hard time receiving a rebate when a staff member forgot to use a new pre paid account I had submitted. Spent 25 minutes on the phone to get an extra $15, but other than that staff was good. The prices in general are too high. Would be better if they were 20-25% lower. I appreciate the $10 for 24 hour access. That is reasonable. Thanks

Jacques L.  |  Overall Experience 
Rating:
5.0

The staff was very professional.

Thelma mary ( Terri) B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kristina M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GREGORY S.  |  Overall Experience 
Rating:
5.0

In the 3 years I rented storage I never had a problem and whenever I needed assistance was very happy with crew that helped me. Definitely recommend this location.

julien a.  |  Overall Experience 
Rating:
1.0

I should not have to pay for a full month when only using a portion. U-Haul should not be able to “double dip“ on a month Already paid for

Nevada Wray J.  |  Overall Experience 
Rating:
3.0

Only issue I have is the phone service. Every time I fall I'm always put on hold for longer than 30min which I then end up phoning the 1800 number instead. Also need more staff working because last time I was there I only had a quick question and had to wait in a line up of 8 people with it looked like 2 staff working. Lastly they should monitor their storage units better as when I was moving my stuff out, there was a guy a few lockers down taking a shower and changing in his locker and wouldnt give us the stairs.

Tarah P.  |  Overall Experience 
Rating:
5.0

The staff are very nice and helpful. Appreciate and thanks.

RUBY J.  |  Overall Experience 
Rating:
3.0

Overall good. The check-out experience was great, although the initial rental was terrible; awful customer service and rude staff. Otherwise the basic unit and access etc. was all no issue.

Stuart B.  |  Overall Experience 
Rating:
3.0

Found mouse droppings throughout my unit, as well as a dead mouse as I opened my door. When signing up for my unit last year, the gentleman in front of me complained of the same thing. I think this facility has a pest problem. That is my main complaint about the facility. Everything else was fine and the service was great.

Stephen G.  |  Overall Experience 
Rating:
5.0

Was very impressed by the helpful and thorough staff!

Andew w.  |  Overall Experience 
Rating:
5.0

Was very impressed with the staff! It took a bit of time as there seemed to be some training happening, but a very pleasant experience!

Andew w.  |  First Impressions 
Rating:
1.0

When I moved into the storage unit the staff here was beyond friendly and were very helpful. However when I moved out your female manager treated me very disrespectfully .. we had just drove there all the way from prince George and we were exhausted and still had the massive task of moving everything out. It was 35 minutes to 5 pm and I couldn't find the key to my locker. She informed me that if I didnt have a locksmith there by 5 pm then I would not be able to access my locker. She was rude and completely unwilling to accomadate at all. Thank god another staff member stayed behind to wait for locksmith (which cost me $200) It was honestly so much more stressful than it needed to be and she could have handled the situation a lot better. In my personal opinion she gives the company a very bad name.

Danielle C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kamaljit Kaur R.  |  Overall Experience 
Rating:
1.0

The Uhaul website mentioned that the storage unit will be free for the first month. However, the exact conditions were not mentioned on the website nor were clarified when I spoke to a representative at the supposed location via phone. Secondly, the email sent to me about the reservation specified the store closing hours to be 7 pm. However, when I reached the Uhaul storage location, the location was closed by 5 pm. This caused a lot of delay in my moving plans and ended up costing more than it should for my Uhaul trip due to the extra kms driven. This isn't my first bad experience with Uhaul and it does not seem like this would be the last.

VARUN Prakash P.  |  First Impressions 
Rating:
1.0

I showed up with a reservation on my selected move-in date, just to learn you don’t have an unit for me. What’s the point of taking reservations, if the units are actually first-come-first-serve? I eventually managed to get a smaller unit at a different location, for a much higher price. I have told every person I’ve met about this experience with you, and I’m tremendously disappointed.

Lauri Wiljami A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john d.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dean M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amirtha V.  |  Overall Experience 
Rating:
1.0

Return the room with 3 weeks early and didnt get refund or store credit. 3 weeks costed me $215. That's a lots of money specially during this time. I'm sorry but I wouldn't use u haul again. Thank you

Minh thuan N.  |  Overall Experience 
Rating:
5.0

Thank you u-haul and staff😊

GEORGE ROBERT G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Seyyed kamal K.  |  Overall Experience 
Rating:
1.0

worst service - employees ignore you & talk amongst themselves for the entire time they are ‘helping’ you. The facility is filthy, they are unhelpful and rude. wouldn’t recommend it to anyone, even someone I hate.

SOPHIA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VINCENTE B.  |  Overall Experience 
Rating:
3.0

Staff were not properly informed of their own policies. I called ahead asking specific questions & told that it would not be an issue & later upon arrival was told my request was not able to be done because of policy which I was previously told would not be a problem...

Anna Alexandra B.  |  Overall Experience 
Rating:
4.0

If the need for storage or truck rental ever arose again i would definitely use U haul. I just closed lockers at two of your locations and was very happy with both. Thank you.

Darline B.  |  Overall Experience 
Rating:
1.0

Worst customer service I've ever experienced in my life

dave c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kamaljit Kaur R.  |  First Impressions 
Rating:
5.0

.

Michael Andrew C.  |  Overall Experience 
Rating:
5.0

Would have preferred the unit with a roof. That would be my only complaint.

JANE C.  |  Overall Experience 
Rating:
5.0

Lack of parking was frustrating during busy hours.

Alexandra w.  |  Overall Experience 
Rating:
5.0

Thank you you helped make my moving process easier

Megan Lindsay F.  |  Overall Experience 
Rating:
2.0

Poor making reservations through the web I was lucky to get one last minute. If the storage was not available, please update the status in the website to not allow people make reservation

Duc phong T.  |  Overall Experience 
Rating:
4.0

No comments

Laura Z.  |  Overall Experience 
Rating:
1.0

When waiting in line to return my vehicle, the line was so long I went over my time and got charged.

Sigvald H.  |  Overall Experience 
Rating:
2.0

Forcing me to buy a new lock when the previous lock that I purchased was from U-haul as well is a rip off. The Uhaul rep was not able to provide a justifiable reason for this either.

Auzeb M.  |  First Impressions 
Rating:
1.0

The move in was really good as the staff was very helpful. However the move out was very poor - the staff ie the new management wasn't helpful nor courteous and took long time sending help I needed

Margreet P.  |  Overall Experience 
Rating:
1.0

The manager? girl offended me tuesday 24th. 50 dollars for a single (small) garbage bag worth of drive thru garbage- McDonalds bags - to use the dumpster. That is a wild price. I vacated instead. Bye

james david w.  |  Overall Experience 
Rating:
5.0

Combination of high quality facility and ability to rent moving vehicles at the same location provides great value. No fixed contract also important to me.

Ken W.  |  Overall Experience 
Rating:
1.0

Unaccountable staff, Ill-informed on policies, access-door closing time, unavailable management at any time, inconsistent service from start to finish. The manager Moe is incapable of critical thought

Richard B.  |  Overall Experience 
Rating:
5.0

Good

Bernard M.  |  Overall Experience 
Rating:
5.0

Very helpful attendants.

Glenn Aludino D.  |  First Impressions 
Rating:
5.0

I forgot to get the name of the woman who helped me, but she was great. I hadn't realized it was the last day of the month (so very busy), but she took the time to make a sad time in my life easier.

Robert L.  |  First Impressions 
Rating:
5.0

Keep up the good work!

JONATHAN Y.  |  Overall Experience 
Rating:
5.0

Thanks

Janis c.  |  Overall Experience 
Rating:
2.0

Agent at the desk was rude and unhelpful. Manager helped resolve. Although only reason this isn't a 1* is because of how polite and helpful the gent supporting the back loading dock was.

Stuart B.  |  First Impressions 
Rating:
3.0

Your employees are amazing, helpful, and kind, despite the horrible treatment they receive from customers and the seemingly consistent breakdown of technology they must use. Pay them more upgrade tech

Amory A.  |  First Impressions 
Rating:
5.0

Among the best U Haul facilities I have experienced. Staff exceptionally helpful, humble, polite and always there when needed.

Aliasger K.  |  Overall Experience 
Rating:
2.0

Almost Impossible to get entry card to work. Person to show me to Locker on first move in never appeared and got lost. Invoice for 2nd month showed$0 until late so couldn’t pay on time and was fined!

Chancie Bayer K.  |  Overall Experience 
Rating:
5.0

All services were provided as promised.

Arturo U.  |  Overall Experience 
Rating:
5.0

Great service. Only suggestion is make it easier to back into the loading bays.

Ryan M.  |  Overall Experience 
Rating:
3.0

the staff can be argumentative and don’t understand thief jobs.I found mice fece in both of my units.There are several lights that don’t ever go onThe loading dock usually has garbage on it.

Terry G.  |  Overall Experience 
Rating:
3.0

Inform all renters on phone, in person + website BEFORE arrival to avoid food and grocery boxes. Keep it cooler; too hot. I gave notice & left it clean on time but got 3 overdue notes. Irritating.

NATASHA P.  |  Overall Experience 
Rating:
4.0

Clean facility and staff is helpful.

Dee M.  |  Overall Experience 
Rating:
5.0

Very nice people.

Arturo U.  |  First Impressions 
Rating:
2.0

Almost impossible to talk anyone at this location via phone. Their customer service is absolutely terrible! Unable to change the date to avoid late fees, unable to prorate rent, ruined furniture etc..

Kyle A.  |  Overall Experience 
Rating:
3.0

No lighting in storage units. Expensive for size, location and quality of storage units. Access to storage unit not easy, small hallways, columns.

Karmyn A.  |  Overall Experience 
Rating:
4.0

Should have light in the storage and parking for customers too.

Resham g.  |  Overall Experience 
Rating:
1.0

Terrible issues with mice that destroyed a lot of our stuff. No real concern from the staff. We will be pursuing reparations

Craig George M.  |  Overall Experience 
Rating:
3.0

The facilities are top notch too bad the staff are rude and unprofessional. Lack customer service skills. None of them want to be there and it shows. Always closed before the actual closing time.

STEVEN L.  |  Overall Experience 
Rating:
5.0

None

MARK C.  |  Overall Experience 
Rating:
5.0

I no longer need the storage unit. Would be more convenient for me with 24 hour access.

Anders A.  |  Overall Experience 
Rating:
5.0

Thanks for the great service!

Jason D.  |  Overall Experience 
Rating:
4.0

Most staff were helpful, but one or two were a bit abrupt. Maybe they were having a bad day....

Jenine M.  |  Overall Experience 
Rating:
1.0

Mouse poop all over my stuff and all over the unit. I contacted the manager, Rajvir Sarao, and he didn't provide any resolution and was not helpful. Very disappointing!

Michael Jhun G.  |  Overall Experience 
Rating:
4.0

Facility appeared to be secure but unfortunately my storage area was broken into and lost a number of items. Was a shock as looked and expected security. Staff were helpful and friendly.

ELGIN D.  |  Overall Experience 
Rating:
5.0

Easy and straight forward service. Use again in the future.

Daniel P.  |  Overall Experience 
Rating:
1.0

Worst experience EVER. I will never ever use Uhaul ever again. I will be making my experience known to the Province newspaper, Global news and as many social media sites as I can.

Trevor T.  |  Overall Experience 
Rating:
4.0

🙌🏻

barbara V.  |  Overall Experience 
Rating:
5.0

Professional staff with friendly service

joseph a.  |  Overall Experience 
Rating:
5.0

Great

Deborah H.  |  First Impressions 
Rating:
2.0

Rodent problem. Droppings all over floor. Also found dead mouse.

Norm G.  |  Overall Experience 
Rating:
5.0

All went very well with our move and storage.

DONALD W.  |  Overall Experience 
Rating:
3.0

When I checked out it was a nuisance to have my account closed. I checked out at counter, had the locker inspected. No email confirmation. I called. Still no email. My card was charged. Called again.

Kieron S.  |  Overall Experience 
Rating:
5.0

👍

yi c.  |  First Impressions 
Rating:
5.0

Good as per usual

Sigvald H.  |  First Impressions 
Rating:
4.0

A little expensive, especially after my rate went up from $80 to $100 with one month notice.

Dylan F.  |  Overall Experience 
Rating:
5.0

I am a long standing UHaul customer for 3 decades...for the first time ever, I had an issue with a service counter attendant who was quite sub-par. The Manager Rajiv was Outstanding in fixing matter!

NICHOLAS B.  |  First Impressions 
Rating:
5.0

Definitely, we’ll use your facility Iin the future. I have been telling my friends positively about your excellent services.

NORA P.  |  Overall Experience 
Rating:
2.0

My unit had the contents stolen, the insurance provider deemed no break in as no damage and i can get no help or information from the facility even as i asked again when moving out. they don't care

WILLIAM DAVID J.  |  Overall Experience 
Rating:
3.0

Staff was not friendly, she had a long face the whole time. I didn’t want to spend one more second there with her.

Kaidi Z.  |  Overall Experience 
Rating:
1.0

UHaul's reservation system, which is actually just a first come, first serve, whatever storage units are available system, very nearly left me without a storage unit. Same thing as when I rent a truck

Andrew B.  |  Overall Experience 
Rating:
5.0

Well lit and secure

Bing F.  |  Overall Experience 
Rating:
5.0

The team at SE Marine Dr Uhaul is awesome! They helped me make my move very simple and frustration free. Shout out to Roja Rani & Abhishek Dutt for great customer service!

Anoorag S.  |  First Impressions 
Rating:
5.0

Very friendly staff that knew what they were doing and could answer any question without hesitation. I have nothing bad to say about them. Well done.

kody michael c.  |  First Impressions 
Rating:
5.0

very knowledgeable and helpful!

Hao Z.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff.

KATHRYN S.  |  Overall Experience 
Rating:
5.0

This was my first time using a U-Box service ad this worked out very well. I will definitely be using it again.

patrick m.  |  Overall Experience 
Rating:
3.0

Sometimes came across a foul odour of rotting mice but I’m sure that’s difficult to control. Stair lockers not ideal but was all that was available.

Susan Elizabeth O.  |  Overall Experience 
Rating:
5.0

Well inform customers

Rolando L.  |  First Impressions 
Rating:
5.0

Faye went above and beyond for me. She took so much stress off of my shoulders for my cross province move.

Sandra W.  |  First Impressions 
Rating:
5.0

The young woman that assisted me was excellent. Wait time for service was not bad, not more than 5 minutes.

john mark s.  |  First Impressions 
Rating:
5.0

I would definitely use Uhaul containers again just add 2 more

Dorinna C.  |  Overall Experience 
Rating:
1.0

U-box delivered to wrong location, needed staff no on shift (forklift operator), u-box placed in high vehicle traffic area for unloading, no safety gear provided (high viz vests), no apologies offered

Aaron B.  |  Overall Experience 
Rating:
4.0

the young lady sommer i dealt with at the front desk was very helpful. she answered all my concerns and made it easy thank you

Jamie B.  |  First Impressions 
Rating:
5.0

Maggie & the brother(sorry I didn’t get his name), they both are nice and friendly.

Emily K.  |  Overall Experience 
Rating:
1.0

Rented truck. Almost no fuel. I complained. Attendant pointed to a gas station down the street. Returned the truck with same amt of fuel. Attendant complained. I pointed to the same gas station.

edward p.  |  First Impressions 
Rating:
3.0

My storage unit was full of mice feces, it was on all my boxes, sofa and dining room table.

Doreen L.  |  Overall Experience 
Rating:
5.0

All went according to plan, no complaints.

JL L.  |  Overall Experience 
Rating:
3.0

Overall my experience with Uhaul storage was fine. The facility is fine, the hours and options are fine. Ultimately the regular price increases became too much for what we were getting. Went elsewhere

BRENNAN C.  |  Overall Experience 
Rating:
3.0

No Comment

Maxim P.  |  First Impressions 
Rating:
4.0

All good thanks

Frank G.  |  Overall Experience 
Rating:
5.0

I had come across on the ferry to move and realized the key to the locker was in my coat pocket in my truck in Nanaimo. I had to call a locksmith. It would have been nice if you had the tool on site

Twyla alison T.  |  Overall Experience 
Rating:
5.0

Good place and staff

asaf m.  |  Overall Experience 
Rating:
5.0

Very nice and helpfull staff, thank you Roja and Tad. Great location and everything for moving is at there. Highly recommend it.

shih c.  |  First Impressions 
Rating:
1.0

Exceedingly difficult to return rental with little support, directions, help from staff Staff severely hampered by computer system that automatically shut down in evening. Very low character limit.

Clint M.  |  Overall Experience 
Rating:
5.0

A short stay and will be back!

Darrell D.  |  Overall Experience 
Rating:
5.0

Great

Danzel L.  |  Overall Experience 
Rating:
1.0

The rental unit door was locked. It was after hours l U-Haul representative said the message was left to the manager who will call back.No one called me. I found out the unit was locked in error!

CHIDAMBARAM r.  |  First Impressions 
Rating:
3.0

I had a dead mouse in my unit and a lot of green droppings all over my boxspring and mattress. I had to give it to the city dump.

DIANA C.  |  Overall Experience 
Rating:
5.0

I was amazed at how clean,warm & the great pricing compared to other storage facilities in the area. The customer service rep Olivia was incredibly knowledgeable & courteous!!! Best storage around!!!!

GARY A.  |  First Impressions 
Rating:
3.0

Alarms sound regularly. Its quite annoying to be in the facility. Staff was helpful, but the overall u-haul policies and paperwork are confusing and time consuming (even to the staff)

Christopher H.  |  Overall Experience 
Rating:
4.0

Very happy with service

patricia l.  |  Overall Experience 
Rating:
5.0

I have used this U-Haul facility for years and know it is well operated by a staff that should be paid more.

Norman M.  |  Overall Experience 
Rating:
1.0

U haul took advantage of the fact I needed a temporary storage unit. Tried to charge me after I had vacated. Terrible service. Of course there is no characters to explain. So really. U Don’t Care!

steven s.  |  Overall Experience 
Rating:
5.0

I ordered the u box transportation, it came earlier than expected and everything in tact. I would definitely recommend this method of moving.

Mary C.  |  Overall Experience 
Rating:
2.0

Rodent problem, a rug that was in the locker damaged

GREGORY G.  |  Overall Experience 
Rating:
4.0

Some. questions are not applicable

Marian N.  |  Overall Experience 
Rating:
1.0

I stored my belongings long term and upon moving my items out it was covered in rodent feces and urine Alot of my belongings will be discarded and are no longer usable

Michelle B.  |  Overall Experience 
Rating:
2.0

Could be better if it were not for the money-grab scheme of not prorating the cost of storage for the duration used, forcing to pay an entire month for less than 5 days of use

Nicholas D.  |  Overall Experience 
Rating:
2.0

By phone uhaul appears quite helpful. They were not organized upon our arrival Where we waited 45mins to get our box down. Borheim was amazing! Other staff lacked urgency until I got angry

Chris F.  |  Overall Experience 
Rating:
3.0

The storage facility is well maintained. However, we tried to contact the after-hour number due to an emergency situation but no one answered apart from the customer service who was unable to help!

go bernadsuis g.  |  Overall Experience 
Rating:
1.0

brutal service.

Riley F.  |  Overall Experience 
Rating:
5.0

Both the person behind the desk, as well as the person showing me the various storage lockers, were very helpful and personable. The value is also quite good.

max t.  |  First Impressions 
Rating:
1.0

Very poor reception in Vancouver, under-staffed and too busy to handle customer load. They were very unhappy that I had not washed the truck and tow doly. Staff hampered by computer time limits.

Clint M.  |  First Impressions 
Rating:
1.0

Call centre and North Vancouver (Main Street) location had some of the worst customer service I have ever experienced. For more information, call my cell 7789986754 or increase character limit

sam a.  |  First Impressions 
Rating:
4.0

Thank you.

VESNA F.  |  Overall Experience 
Rating:
5.0

Great customer service. The staff were friendly, courteous and helpful.

Agape Christian T.  |  First Impressions 
Rating:
1.0

Rude treated us like criminals...very disorganized I brought the rental back on time the next day at the front... and aprdays later I get a call threatening to call the police if I didn’t return .nd

keith w.  |  Overall Experience 
Rating:
4.0

Seemed great

Ben P.  |  Overall Experience 
Rating:
5.0

Everything worked out good and fast!!

Tammy h.  |  Overall Experience 
Rating:
3.0

Wording makes you think you will have access to your locker 24x7, but then you find out that it's only during certain hours, which makes it frustrating especially during weekends and evenings.

PABLO S.  |  Overall Experience 
Rating:
5.0

Clean, safe,

wangwang z.  |  Overall Experience 
Rating:
5.0

Great facility!

Niall M.  |  Overall Experience 
Rating:
5.0

The door in and out to the units, swings closed, and is really hard to manage when you have a trolley full of things. Someone who helped me once also commented that he hated the door.

felicia joan p.  |  Overall Experience 
Rating:
4.0

I was happy with the service Very helpful

patricia l.  |  First Impressions 
Rating:
5.0

Very good experience for moving.

yong h.  |  Overall Experience 
Rating:
1.0

My belongings were left in the uhaul storage and when I had movers come to remove my belongings there was mouse droppings all over my things. Needless to say the majority of the furnitire was destroy

SARAH MARIE S.  |  Overall Experience 
Rating:
2.0

Pretty disorganized. Made the reservation way in advance. Showed up and nothing was ready. Then the truck the gave me had no fuel, got another truck 15mins later. Had to rush to make the ferry.

Josh M.  |  Overall Experience 
Rating:
3.0

I closed my account 3 days into a pay cycle for the next month of service and expected that when I closed the account, a portion of my payment would be returned, or pro-rated. I disagree with your pol

Peter R.  |  Overall Experience 
Rating:
2.0

Front desk did not call us our UBox arrived at the facility even after the deadline had passed. They also didn't have good communication with the grounds crew to arrange access to our box.

Yuka T.  |  Overall Experience 
Rating:
1.0

Spoke to facility 2 weeks and 48 hrs prior to date I wanted Uhaul box to be available. It was NOT. Had to pay my movers $95 an hour while we waited for box to be available. Very inefficient.

claire w.  |  Overall Experience 
Rating:
5.0

Very convenient

Sanya B.  |  Overall Experience 
Rating:
5.0

Great service end to end. Reliable and would definitely recommend.

Michelle R.  |  Overall Experience 
Rating:
5.0

U-Boxes were delivered to me on time and positioned exactly how I needed them to be. The pickup was also on time. I really appreciate how well Amy coordinated it all with me!

aftab a.  |  Overall Experience 
Rating:
1.0

I had a lot of issues with billing. I contacted UHaul numerous times in 3 months both via email and phone and nothing was resolved... or even slightly fixed. I’d never use them for storage again.

JANELLE I.  |  Overall Experience 
Rating:
5.0

All of the staff were super courteous, helpful and went out of their way to assist. From Rajweet at the front desk to Pat who showed me the locker. Superb!

Rene A.  |  Reservation 
Rating:
5.0

Great experience, would recommend to friend!

Michael Z.  |  Overall Experience 
Rating:
1.0

Worst U-Haul I have ever dealt with. Anytime I needed to access my U-Box they would never have it ready on time, even with 24 hours notice or more. Very slow, unorganized operation.

Darren A.  |  Overall Experience 
Rating:
5.0

I reserved a locker, but it was not what I had asked for. They did their best to find me one that worked but was much more expensive.

Dev P.  |  Reservation 
Rating:
2.0

No provisions for if you want to empty your locker outside of office hours. Alarm goes off once you leave lock off door, and you can't sign out because your locker door is open!

KIMBERLY R.  |  Overall Experience 
Rating:
5.0

Aimee, who delivered container was AMAZING. Contacting by phone was a nightmare. Whenever I called I was transferred 3 times with waits for the storage container dept. For that reason - never again!

willowbrook p.  |  Overall Experience 
Rating:
5.0

great place to store your stuff

JIM C.  |  Overall Experience 
Rating:
5.0

No issues , staff was helpful

TIM B.  |  Overall Experience 
Rating:
2.0

The problem is the call center. It is extremely bad and unhelpful.

Yan X.  |  Overall Experience 
Rating:
2.0

My Ubox was delayed by 5 days and the staff every time I am at a uhaul location it takes at least 15 minutes to talk to an agent. The longest I’ve waited was 40 minutes. Not very efficient.

Helen L.  |  Overall Experience 
Rating:
5.0

Clean, warm, secure and insured. Excellent value, I would recommend to anyone and would use again in the future.

JOHN B.  |  Overall Experience 
Rating:
3.0

The issue not w above but with the constant turn over of Storage management and no one else that is able to understand! It's so frustrating to come in every month to ensure payment. IT matter?

PAT M P.  |  Overall Experience 
Rating:
2.0

I was told over the phone that UHaul would cut my lock for me. When I showed up on my moving day they refused and made me hire an external locksmith which cost $300 plus paying my movers to wait.

Sharla W.  |  Overall Experience 
Rating:
5.0

Great service

Michael M.  |  Reservation 
Rating:
5.0

We did not visit the facility but used the U Box service and it was excellent and professional.

Malcolm W.  |  Overall Experience 
Rating:
3.0

As we were getting 1 month free for our 1 way rental, I felt the staff didn't give us all the info they may have given someone else who would be looking at long term.

ANGELA G.  |  Overall Experience 
Rating:
3.0

Lots of mouse excretion inside storage.

ANDRES L.  |  Overall Experience 
Rating:
4.0

Some slight miscommunication with not having a lock cutter available, but staff quickly resolved it. Staff were friendly, professional and super helpful!

Terri B.  |  Overall Experience 
Rating:
4.0

The customer service at this location was really excellent. Professional and polite, despite some slight miscommunication about a padlock cutter. Really friendly staff!

Terri B.  |  Reservation 
Rating:
1.0

There are not enough people on your desk Went to check the u-haul vehicle in and was not able to be (also 4 trucks stacked up and ONE person) inside long slow line. Terrible customer service.

michele b.  |  Reservation 
Rating:
5.0

We used U-Haul and their pods for a move from Ont to BC. The communication and tracking along the way was prompt and frequent. We then used their storage facility for a year and give them 2 thumbs up!

Karen B.  |  Overall Experience 
Rating:
5.0

None

Teresa S.  |  Overall Experience 
Rating:
5.0

I really appreciate the way U-haul has supported me. It would nicer if the packing boxes are sold in minimum prices.

MOHAMMAD E.  |  Overall Experience 
Rating:
1.0

Long waits, confused staff, deafeningly loud alarm goes off every 5 minutes in storage area, inaccurate information given. Storage units are overpriced. And had to carry stuff up/down stairs to unit.

Michele W.  |  Overall Experience 
Rating:
5.0

Thank you for excellent service and care.

aaron w.  |  Overall Experience 
Rating:
5.0

Our 6 Uhaul boxes were moved from North Van to this location (SE Marine Dr) which was a huge inconvenience, however the staff was great and even gave us the name of movers to help us.

Mariela W.  |  Overall Experience 
Rating:
5.0

Ashley was so helpful explaining how everything worked when box was dropped off & came back to help close it when stuck. Accomodating with pick up despite mistake made by US booking agent. Thanks.

colette P.  |  Reservation 
Rating:
5.0

Keep it up! Thanks for your services. John Davidson.

JOHN D.  |  Overall Experience 
Rating:
4.0

My experience was perfect until a phone conversation I had with any employee who told me I need to physically come in to give in a unit (you don't) and refused to ask a manager to confirm.

Saman S.  |  Overall Experience 
Rating:
1.0

Dirty bathroom and smelly, no soap. Water fountain broken.

Oleksii S.  |  Overall Experience 
Rating:
5.0

Friendly helpful staff.

patrick o.  |  Overall Experience 
Rating:
5.0

Price was competitive. Service friendly, and helpful. Thank you all.

liana f.  |  Overall Experience 
Rating:
2.0

I didn't like the reservation system: your central booking system staff not on site. My call got dropped etc. Then the reservation wasn't found when I got there. What a mess. Staff on site were better

Elinor W.  |  Reservation 
Rating:
4.0

Pat is a super nice and very knowledgeable person. He offered me a lot of help!

Sai Chung P.  |  Overall Experience 
Rating:
5.0

UHaul took excellent care of the items I storred there. Its notices about rent due and paid were well-timed and helpful, and when i needed something - like a new lock or a bigger bos - these items we

DEBORAH T.  |  Overall Experience 
Rating:
3.0

I would have given a better rating if the staff weren't so unhelpful. Ended up having to have to call the help line to actually get my unit status to be vacant. Help line was very helpful though

Kaori M.  |  Overall Experience 
Rating:
5.0

Maggie and her brother Pat were simply wonderful in assisting me.

Robert W R.  |  Reservation 
Rating:
4.0

Very informed staff both behind the counter and showing me to my locker. Would have benefited from info before hand of necessary documentation needed to check in.

Anthony G.  |  Reservation 
Rating:
1.0

U haul charged my creditcard 2 times in a row after i moved out if the unit... very poor internal communication...wasted a lot of my time trying to correct uhauls mistake

michael d.  |  Overall Experience 
Rating:
5.0

Convenient having 24 hour access!

Coleen ANN A.  |  Overall Experience 
Rating:
5.0

Your operation is run well. God work!

carol marie d.  |  Overall Experience 
Rating:
5.0

Nice and friendly staffs through out the whole process. Definitely will use Uhual again

HUIYU VIVIAN W.  |  Overall Experience 
Rating:
2.0

Check in took too long

Denzel V.  |  Reservation 
Rating:
2.0

My name is spelled kristel

KRYSTAL S.  |  Reservation 
Rating:
1.0

U-Haul has worst customer care via phone in Vancouver. I need to spend almost a week on phone to get hold of my UBox location and arrange for deliver. Finally, I got to deliver without moving help

Jayaraman T.  |  Overall Experience 
Rating:
4.0

I would say the Ubox experience was a very positive one.

julien B.  |  Overall Experience 
Rating:
5.0

Tony and Sebastian tendered us with huge support to hook our U-box to a 15" truck rented from your location on 13/7. The task was challeging but they gave their best patience, efforts and manners.

katherine l.  |  Overall Experience 
Rating:
5.0

none

richard k.  |  Overall Experience 
Rating:
5.0

One of the best and cleanest u store places I have ever used.

GRANT L.  |  Overall Experience 
Rating:
1.0

The staff gave me a unit that was already rented so had to give me a bigger unit then proceeded to make me pay more for their mistake. I tried to complain but manager won’t call me. Not happy at all

christie l.  |  Overall Experience 
Rating:
5.0

The facility on Marine Drive was always spotless and security was tight. I had 24 access and never seen it otherwise even in off hours. Staff is friendly and helpful. Online billing Is convenient

JESS G.  |  Overall Experience 
Rating:
2.0

Hours are not convenient. Dropping off your truck and filling out all the online questions is super inconvenient. Never pick up the phone when trying to deal with you. Hold times too long

Rachel F.  |  Overall Experience 
Rating:
1.0

Made promises they didnt keep Unprofessional serice on the phone Couldnt answer my questions Told me items wouldn fit in box and they didnt Didnt know where my box was when I asked

rachell m.  |  Overall Experience 
Rating:
5.0

I always use U-Haul whenever I need storage or boxes or to move. I like the prices and quick service!

melina l.  |  Overall Experience 
Rating:
5.0

good place, good staff

PAVEL K.  |  Overall Experience 
Rating:
2.0

I had to pay for an entire month of storage for an extra 3 days as I had no where to put my things before I moved in on the first. Absolutely ridiculous.

Aaron F.  |  Overall Experience 
Rating:
5.0

Good service overall. Easy to make arrangements online. Informative videos were a great help. Intuitive and professional on all levels. We have used U-Haul several times and will keep on doing so.

efrem s.  |  Overall Experience 
Rating:
1.0

My rental of a ubox has been very challenging. Although the staff on site is usually helpful, the overall system and customer service is terrible. I will be happy to provide additional details.

Adam T.  |  Overall Experience 
Rating:
1.0

I will NEVER recommend SE MARINE UHAUL. This location is the worst. They have second floor lockers without elevators which means you lift everything twice as much. office needs more staff. hours suck.

MUMTA K.  |  Overall Experience 
Rating:
4.0

Very good

min chang w.  |  Overall Experience 
Rating:
2.0

On three different occasions I set up a date and time in advance (in store) to access my Ubox and when I got there they didn't have me scheduled. I had to wait over an hour once and no access twice.

Carlyle M.  |  Overall Experience 
Rating:
1.0

It was a frustrating experience. The staff needs more training to understand their products and to assist customers. Also the communication between staff failed as they were all on different pages.

Aleesha B.  |  Overall Experience 
Rating:
1.0

I was shocked to find that I was not refunded my payment after I vacated and also cleaned my locker, 2 weeks early! If I had known this y would I vacate 2 wks early I could have utalized the extra tim

cordell b.  |  Overall Experience 
Rating:
5.0

No concerns, helpful staff

ELINA L.  |  Overall Experience 
Rating:
2.0

Although the building seemed clean there was some garbage and a real bad case of rodents I would suggest that more money be put into that problem Because I had a locker 1 year that had rodents mice

Peter H.  |  Overall Experience 
Rating:
4.0

Secure storage, friendly staff

raymond l.  |  Overall Experience 
Rating:
5.0

Very happy with Uhaul for all my moving needs.

Sandy M.  |  Overall Experience 
Rating:
2.0

No one was unfriendly or difficult, but dealing with the front of house staff was frustrating and aggravating by phone (calls were always unanswered and rerouted) and full of wait times in person.

judy y.  |  Overall Experience 
Rating:
4.0

Will go to Uhaul again in the future.

Greg G.  |  Overall Experience 
Rating:
5.0

Very good experience. Like the card access system. Very clean. Price was even right as there was a side post in locker that made for a discount.

john w.  |  Overall Experience 
Rating:
4.0

.

angelito b.  |  Overall Experience 
Rating:
3.0

The actually warehouse people were very helpful and friendly. It was the women at the register that I didn’t find helpful. It’s been a while, however I remember not being pleased with their attitude.

Kimberley G.  |  Overall Experience 
Rating:
4.0

My overall experience is good but it was really hard to get someone on the phone to process my move out. I've had to call 3 days in a row where each time I was expecting a call back but nobody called.

Jean G.  |  Overall Experience 
Rating:
3.0

No damage to items or box. It took 3 days of me calling your location to get a delivery schedule. Multiple times I was told I'd be called back and never was. Very unprofessional and inconvenient.

Alana C.  |  Overall Experience 
Rating:
5.0

Facility is secured and well-maintained. Great location too!

Reynaldo Dizon A.  |  Overall Experience 
Rating:
2.0

Impractical access, sliding door never opened from the outside.

Jean Baptiste L.  |  Overall Experience 
Rating:
5.0

With exception to not having the right code for door entry the first day service was great.

Kelly Lee K.  |  Overall Experience 
Rating:
4.0

No comments at this time. Thank you.

MANDY CAROL k.  |  Overall Experience 
Rating:
5.0

affordable, clean, zero complaints!

CATHERINE T.  |  Overall Experience 
Rating:
3.0

Need more room for comments if you want valuable feedback.

Madison M.  |  Overall Experience 
No reviews have been submitted for this location.

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