When I arrived at the storage facility it wasn't clear which loading bay would lead to which units. Once I finally found my unit, it didn't have the lock that was promised and despite the size, the things that I needed to store would not be able to make the turns required by the walls in front of the unit. I couldn't get ahold of anyone and had two tired movers who still had to catch a ferry home so I was forced to start calling any other options. Thankfully, I found someone who could open up a unit for me. Now, to get a refund for the unit that I can't use, I was on hold for 10 minutes when the call restarted and asked me to again choose my reason for calling.
Samantha S. | Online Move InSelf Storage Units in Vancouver, BC, V5X2V4
U-Haul Moving & Storage at SE Marine Dr
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Split Level Storage
-
Small | 5' x 5' x 8'
Miscellaneous Storage
Size Guide- Rate:
-
$94.95
Per Month
- Split Level
- Lower Level
- Upper Level
- Heated
- Rate:
- $94.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
-
Medium | 10' x 10' x 8'
2-3 Bedroom Home
Size Guide- Rate:
-
$209.95
Per Month
- Split Level
- Lower Level
- Upper Level
- Heated
- Rate:
- $209.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Did not get the lock that was promised staff refused to honour the agreement
Desmond P. | Online Move InHad to stop rental due to high cost
ROBERT W. | Overall ExperienceGreat Place
ADELE S. | Overall ExperienceI have no problem at all during my time having my storage unit. Clean and well lighted place. Secured and safe. I will recommend your place to my family, friends and acquaintances. More power and keep the good work. Bravissimo. Ciao.
JORGE M E. | Overall ExperienceI appreciate your help and hope see you in the future Easy and good service
Carlos V. | Overall ExperienceGreat Service, happy to have left my things there.
Dayanara F. | Overall ExperienceThanks
John P. | First ImpressionsWe had never rented a storage unit before. They we’re helpful and courteous. It was very busy so it took a while in the wait line but that happens - especially at month end. Staff were very helpful as we got used to the sign in and out processes.
Charlene s. | Overall ExperienceFront desk staff took over an hour of my time to check in. I booked a vehicle and a storage locker online and filled in all that was required. Staff member unsure of bookings and had to re do vehicle booking . I drove it 14 km filled it with 20.00 worth of gas and returned in in 3 hours immaculate. I estimated 20 km and 8 hours on the online booking but the staff member came up with a 150 km 1 day 105.00 dollar fee. We had to start over with a new reservation and booking.. I had to photo and give drivers license to the staff member multiple times. Same with credit card payments as well. I have rented vehicles before from that main location with the same online booking and never had an issue . Re the storage locker, I wanted to purchase a lock and was initially charged 11.95. It was not explained the lock can be purchased with the locker for a lower price and is already in the reserved locker.Please train your staff members before subjecting them to customers. .
Cheryl S. | First ImpressionsSmelled strange on the premises
Matthew T. | First ImpressionsI am writing to express my extreme dissatisfaction with my recent experience at your SE Marine location. The lack of due diligence and poor customer service have left me deeply disappointed. Upon retrieving my Ubox, which had been transported from Ottawa, Ontario, I discovered a severe ant infestation. Despite promptly reporting the issue, I was met with disbelief and refusal to acknowledge the problem. This neglectful response jeopardized my belongings and left me no choice but to rent a storage locker at additional expense. Furthermore, a security concern arose when a suspicious individual was observed following me within the facility during my move. Although I reported the incident, no action was taken, leaving me feeling unsafe and uneasy about leaving my possessions unattended. I urge you to address these concerns promptly and ensure a safer and more respectful environment for your customers. I hope for a swift resolution that reflects a commitment to customer care.
Ashely A. | Overall ExperienceThe storage unit I moved into was not cleaned.
Gregory John R. | First ImpressionsI didn’t rate excellent because the washroom at the facility are not ventilated enough, other than that, great service!
Alejandro C. | Overall ExperienceGreat manager very helpful
David M. | First ImpressionsPlease answer the phone your customers especially already established customers who call and want to ask you something need you to be polite and respond they are paying customers and expect the phone to be answered not put on hold all the time. Half the time I had to come into the building to get help.
Jennifer Pilar O. | Overall ExperienceI am enjoying it just thing is: in the website , I booked one size in the check in this size was not available. My luck that it had another similar size, just more $ 5 but if not?
Janaina B. | First Impressions