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Jack WCustomer Reviews for U-Haul Moving & Storage at Shorter Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
With proper planning no other moving equipment can come close to having what you need when you need it and save you hassles and money.
Jason ANothing the manager was amazing.. grest truck.. Great staff
Bobby RThe lady London was very friendly, an conscientious. Lovely smile an the fact I didn't hv 2 go in was super plus.
howard hWell prepared truck and good customer service.
JOE Lshe was great to work with!
Brian FProperly repair equipment when needed. I’ve rented sub-par trailers and trucks in the past. I recall one car carrier that I ought to have refused because it was dangerous. These instances I do not forget and they taint my experience. For my next move I’ll rent Penske.
Frank JThe strap ratchets were bad. The people working were awesome.
Keith CEveryone there was super nice, equipment was great, and drop.off was very easy.
Sarah SI used a cash app card and was charged extra because it is a prepaid card. I haven't been refunded the extra balance.
samuel nNice staff.
Jill CNothing you have amazing employees from mangle t to workers great customer service and very professional and helpful I will be back
Tiffany HExcellent customer service
jada wWill never use uhaul again.
Jordan AThe people there were helpful. But, there was trash all outside of building in the area of where customers return equipment. Not a good look.
Brian BCustomer service was good
calvin cThey were excellent
Christie CThe computers were really slow. It took over 30 minutes to pick up my preordered trailer without we had to wait around for my contract to load and print.
Corinna UThanks for being open on Memorial day. Much appreciated.
ricky bThe toy hauler does not work for an f250 crew cab with 8 ft bed. The truck was 3 inches from falling from the trailer. Luckily I’m an experienced hauler and knew the proper points for tie downs.
Keith CI was in town on the Memorial Day, only one gentleman was working. He is friendly, efficient, handles 4 customers at the same time with ease 👍👍
Shuli HTruck Gas tank is in need for service. Was very hard to fuel up.
Barry LYour after hours checkout process is horrible! The app is horrible! Did not update when customer approved everything. Took about an hour and a half to pick up a truck that should only take 5-10 minutes to.
ERIK GI was a bit disappointed with the fact that I was charge an extra day. The agreement did not stated that I had to drop off the unit at a certain time at least it was not made clear to me. So I was supposed to drop it at 10am and drop it at 11am. I was charged without even been made aware during my drop off an extra day. Is not about the money really is about making sure customers are made aware and make the charge with the customer present and not afterwards.
Eduardo UAttending associate had a rude arttitude, horrible body language, and unfriendly or welcoming service. In the other hand, the associate handling my return was the opposite, he was a friendlier and profesional person.
Mario MThe women that was on duty was a bit rude and super short on interpersonal skills. I had trouble understanding where she wanted me to park the trailer. Instead of taking a second to ensure I understood, she Growled just drop it there and she would take care of it. Maybe she needs a prescription for so be nice pills. Jim .
James BKym was wonderful and was working her butt off all by herself in the AM before 9 AM. She was always friendly
Karen WThe lady working the desk was very unfriendly. She just seemed like she really hates her job.
Lindsay MExcellent, 10/10 ....😁
Sha'condra AKym was overwhelmed with customers standing in line when we arrived. It appeared that she was working alone, but she handled everyone’s issues and reservations expertly with a smile on her face.
Michelle LI reserved a 15ft truck online — when I came to pick up, no 15ft truck was there so I was given a 26ft truck “for the same price” The total online vs the total I received in store was $12 difference Not a deal breaker, but you should definitely have your inventory updated for the sale on online reservations .. that extra 11ft was way too much truck for the trip I was taking, boxes slid all over during the drive since I didn’t want to stack them and risk falling, etc. But the staff was super accommodating and eager to help resolve my issue
Christopher OUsed this location several times and she is always kind.
David LThe rep at the pick up location was great. Very knowledgeable and very friendly.
Robert DI have had many interactions with this location- always positive!
joel jDriver side headlight out. Passenger side rear tire has a slow leak. Please fix these before renting out again.
Marie MThe customer service from Devon was excellent ⭐⭐⭐
Sharon MThey were very helpful throughout the process.
David MExcellent customer service
PAUL RI rented the van to pick up an appliance in town and take it back to my home. An in-town rental that should have been close to the $19.95 advertised on the side of the trucks cost me almost $110! That is ridiculous and I will hopefully never need your services again. People can barely afford to live and you all are part of the problem out here price gouging everyone. I know the prices and fees aren't set by this specific location, but it's still awful.
Clarissa BThe uhaul representative was very helpful and efficient in entering my information and getting me hooked up and going with a trailer. Over the years, my family and I have always received good service at this location.
WILLIAM CDrop off was so smooth and easy, very transparent. I was late dropping off and wasn't able to refuel. Gave me realistic expectations and gave me options on how I can pay going forward. It was amazing. Super simple.
BREANNA FThe lady that checked me out was very courteous, professional and extremely knowledgeable, made a fast no hassle pick up and delivery
RYAN WNo additional comments
CHERIE SCheck in was seamless. Great job.
KATHLEEN SNothing
PAUL RJaslene was a great help
KEYRA HKim was excellent in assisting with my rental and answering all my questions. The only downside was all of the add-on fees. When you rent a truck that's advertised at 19.95 a day and the final bill is over $300, its disappointing and will probably keep me from renting from Uhaul again.
VALERIE SI was overcharged nearly 3x the amount I was told it would be originally.
CHERISH KGreat staff! Quick service both for check-in and return. Would highly recommend!
WHITNEY SVery nice when renting and returning rental
WILLIAM WNothing comes to mind now.
CLARENCE WThe manger there was very nice and helpful.
ERICA PThe sale representative was very helpful, courtesy, and informative with assisting me and my husband with which options would work for our needs..
TASHICA ABest experience ever zacorzya is awesome!!!
DOUGLAS SThe employees at this location are simply amazing! Has to be some of the hardest working people I’ve encountered. Thank you for the excellent service.
TERRY MKeep this staff- give them a raise :)
STACY PBoth ladies were immediately helpful, and courteous . I am pleased with their level of service.
Ashley IFire the general manager and hire someone else with more customer service qualities. She was very rude and disrespectful towards me all because of how cold it is outside today.
JOSHUA BWhy almost always the quoted and agreed to amount when you make a reservation thru your website is not the amount you are asked to pay when you pickup the Equipment?.
MAURA TKim was a wonderful help from the shorter ave Rome ga U-Haul location, went out of her way to get the pods ready to take
Clayton TVery good service
RUSSELL BThe cab of the 10ft truck is very tight . If you have long legs you have minimal room on the drivers side to lift you foot from gas peddle to break. Passenger seat is also very uncomfortable. Seats that you cannot adjust, armrest is not long enough to rest your arm on and no leg room. NOT handy capped friendly.
LINDA PGreat rental experience. Cargo van was clean and ready. Enjoyed the U-Haul part of the move.
PAUL AMost horrible experience I’ve ever had renting any peace of equipment.ill make it a point to make sure I tell as many people as possible just how sorry my encounter with u-haul was
TYLER HParts used to hold the vehicle on the trailer were rusted; one part on the left side was bent and when we tried to use it, it fell off.
LLOYD CWonderful service all around!
Anita CA happier employee. Didn't seem very friendly.
Vickie MNothing....the staff are awesome, polite, and willing to help.
ROBERT FIt was so nice to park under the structure and out of the rain. It was almost completely simple to return except my picture of the dash would not load.
MATHEW RLori is the best employee EVER!!!!
Elisa M | Overall ExperiencePrice is too high for a converted box bed, and it's not climate controlled
Kathleen B | Overall ExperienceGreat experience—- very knowledgeable and professional service staff!! I’ll be using UHaul again soon. I really love the one month free storage on one way trailer drop-offs.
Barbara H | First ImpressionsA staff member was very rude . Feel that he was overwhelmed couldn’t handle my situation. The location was unorganized regarding my situation. No one had answers . The communication was not together from staff to customer.
Conrie F | Overall ExperienceThe unit did have a small leak. We didn't realize it until we started trying to get to some of our stuff. We dried most of it off & put it in different boxes or just brought it home. One item that got damaged but, that we can't really put a price on, is a computer "shipping container/box". So, we just let the facility know so that ithe unit can get repaired. The Manager was very kind, professional, friendly & knowledgeable. Thank you!
Rosanna L | Overall ExperienceThankful that Aaron was working on Thanksgiving day. He was very professional with a friendly attitude & so helpful.
Rosanna L | First ImpressionsAaron did a great job! Thank you!
VIRGINIA W | Overall ExperienceGood job
Tevis A | Overall ExperienceI received excellent service at this U-haul location. The manager was personable and helpful. I would definitely recommend this location.
Carol J | Overall ExperienceGreat people to work with from Florida to Georgia. Went far beyond our expansions in helping us with our move . Will use them again when we need. Thanks again U- Haul
Vincent K | Overall Experience