Customer Reviews for U-Haul Moving & Storage at Skyland Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Skyland Blvd

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Kimberley C. on

Rating:

Customer did not leave a comment.

TOM B. on

Rating:

Truck was completely out of alignment! Not only difficult to drive but dangerous as well. Also the engine “whined” loudly. I felt like it could break down at any moment. As a business owner I rent trucks quite frequently from Penske but decided to give Uhaul a try this time. The customer service was excellent but the equipment was unsatisfactory.

Terri C. on

Rating:

Customer did not leave a comment.

Jennifer R. on

Rating:

It was unclear that the second story unit required steps vs a lift of some sort. All worked out, but it would be helpful to know about the stairs in advance.

KEVIN B. on

Rating:

Customer did not leave a comment.

Jazmine P. on

Rating:

Great customer service

dave c. on

Rating:

Great staff, easy to work with.

CLEVELAND K. on

Rating:

Service was fast and friendly.

MITCH C. on

Rating:

Customer did not leave a comment.

George D. on

Rating:

Had to extend for 30 minutes and they were very accommodating.

TONYA W. on

Rating:

Customer did not leave a comment.

Martha O. on

Rating:

Maybe you could have a couple more people to move customers along faster.

jerome j. on

Rating:

After receiving a call two days later after my return questioning my return time and date. I suggest you take a look at your check process and return to inventory procedures.

Paul M. on

Rating:

Great place

spencer a. on

Rating:

Customer did not leave a comment.

Wendy D. on

Rating:

Ensure the reserved time for pick up is correct. I scheduled a 7:30 am pick up and it got changed to 3:30 pm. Fortunately the in-store staff made the necessary changes upon my arrival to retrieve the truck.

William J. on

Rating:

Customer did not leave a comment.

Tim M. on

Rating:

Customer service is abismal. On return of the vehicle, staff was to busy chatting on the phone (definitely a personal call about dinner plans) to assist customer.

Casey L. on

Rating:

Customer did not leave a comment.

carla lynette b. on

Rating:

I like this location because it’s near our office. The staff is very pleasant and helpful.

Daryl E. on

Rating:

The customer service was excellent friendly staff knowledgeable staff

Alexcia N. on

Rating:

Customer did not leave a comment.

Lashonda G. on

Rating:

Everyone was friendly and helpful. I highly recommend this Uhaul establishment for your moving needs.

Charity M. on

Rating:

Customer did not leave a comment.

Terri C. on

Rating:

Customer did not leave a comment.

Madison C. on

Rating:

The truck i was given overheated and left me waiting for three hours before anyone came to help. Every time i called the store they would not answer or put me through to a manager. After over a 6 hour inconvenience And a truck that would not drive the associate told me I still needed to be back in the time frame or i would pay the extra day fee. This was a terrible experience and awful management.

Madelyn P. on

Rating:

Employee did not return my dad’s drivers license. We didn’t realize this until halfway through our 12 hour drive. And when I called no one answered. The corporate customer service rep had trouble getting in contact with the manager. When she finally got him, he said they didn’t have it. I’ve used this place before with no problems, but some employee took his ID and now I don’t recommend them.

Jeremy O. on

Rating:

Customer did not leave a comment.

James S. on

Rating:

Service was great. Help was available to disconnect the trailer for return.

Paul N. on

Rating:

The young men working to help us were both courteous and extremely helpful in getting the trailer attached to my vehicle and us on the road in a timely manner. Many thanks. Keep up the great work!

Mary Elizabeth H. on

Rating:

Customer did not leave a comment.

Sam K. on

Rating:

Customer did not leave a comment.

dave c. on

Rating:

Busy place on a Sunday afternoon but the gentleman helping us was great.

Charles N. on

Rating:

The right rear tire was very low on pressure and would not hold pressure - it had to be replaced. This should have been caught before releasing the truck to me. The windshield was not clean, but the truck ran very well. Inside of cab and in side truck area were both very clean. It got about 17 MPG. Tony and the service lady who helped me were both courteous and nice.

Roger T. on

Rating:

Poor customer service..did not explain picking up 43 min early would add a day to cost.

Donald G. on

Rating:

Customer did not leave a comment.

Joe W. on

Rating:

The only problem is it takes too long to check out getting a truck or trailer.

bonita w. on

Rating:

Customer did not leave a comment.

JERALD M. on

Rating:

the process is too slow.

janjeeshes f. on

Rating:

Customer did not leave a comment.

Steven B. on

Rating:

Rental experience was very good, people were very nice. No surprises.

Christopher H. on

Rating:

Customer did not leave a comment.

theodore h. on

Rating:

Customer did not leave a comment.

Peggy G. on

Rating:

This is a busy location, so allow time. I would recommend online reservation. Good supply of needed accessories at reasonable prices. Staff is friendly and responsive to my needs. I highly recommend. THANK YOU! Great experience!

Jazmine P. on

Rating:

Customer service was great but while my car was parked there it was damaged. Waiting now for them to roll the cameras back

willie a. on

Rating:

Customer did not leave a comment.

dawn w. on

Rating:

Our issue was that we reserved a large unit 6 months ahead of time, and arrived and our large unit was sold to someone else. The point of a reservation is to hold what you asked for!

dorothy c. on

Rating:

i paid $231.00, truck had busted windshield, dent on the side, drinks spilled all over dash and passenger door, full of dog hair, i mean FULL OF DOG HAIR!!!! very dirty i have allergies to pet hair had to go to er for shot!! they did not even go over the truck with us and will not answer their phones, so had to ride 4 hours in filth, will never ever use them again! requesting half of my money back, have plenty of pictures available upon request.

Matt T. on

Rating:

Customer did not leave a comment.

Sally T. on

Rating:

There is no cellphone signal in that part of Tuscaloosa to do the 24/7 pick-up. I had to waste 30 minutes of time waiting for the unfriendly staff to help me.

JOHN G. on

Rating:

More parking space needed.

Charles D. on

Rating:

Customer did not leave a comment.

William F. on

Rating:

Customer did not leave a comment.

JOEL H. on

Rating:

Customer did not leave a comment.

Waymon E. on

Rating:

Tuscaloosa is the best! ROLL TIDE!!

Vincent A. on

Rating:

Customer did not leave a comment.

Sidney H. on

Rating:

Good service & explained the mixup with the trucks.

Thomas N. on

Rating:

Customer did not leave a comment.

Portia J. on

Rating:

Customer did not leave a comment.

Nicole C. on

Rating:

Customer did not leave a comment.

Mark B. on

Rating:

the morning we checked out there were so many people trying to rent / pick up equipment that there was a long line, they needed more staff. I suspect the demand was due to college graduation over the weekend and all the kids moving home. Nonetheless, really understaffed. The staff that assisted us were great.

Mark G. on

Rating:

Customer did not leave a comment.

Tracy P. on

Rating:

I would feel more secure if the trailers had a locking mechanism to secure the trailer to the vehicle. Even if I could use my own lock.

Wesley H. on

Rating:

Tony Hall and his team did a great job!

Duane H. on

Rating:

Customer did not leave a comment.

Jeffery M. on

Rating:

Customer did not leave a comment.

John M. on

Rating:

EXCELLENT FRIENDLY STAFF EASY TRANSACTIONS

Gary C. on

Rating:

They could be better staffed for check out. The check in was fast and efficient.

Patrick M. on

Rating:

Reserved dolly and furniture dolly, but none available at pick-up. Provided appliance dolly instead, which worked fine. Elder female employee who has to sit down in chair behind computer was not a good representative for U-Haul. Maybe that's just her personality or she was having a bad day, but she comes across as disinterested, unfriendly and rude.

John M. on

Rating:

Customer did not leave a comment.

Robert B. on

Rating:

Used the online check-in and still had to go through the check-out process. Need to clean that process up.

Brian V. on

Rating:

Great job, during every busy moving season in our college town all of the staff provided professional and efficient service.

jennifer a. on

Rating:

I ordered a hitch to be installed on my daughters car to tow her items home from college... she was told not all parts were in - the draw bar was supposedly missing (that wouldn’t keep them from being able to install) they were supposed to originally install on Wednesday, didn’t do it Thursday because they were still waiting on a part (drawbar) and today they were to install it at 9 am... but no one was there to install, so I spent all morning locating a place for her to have it installed and said she could buy the draw bar at a auto parts store - when she went to purchase the tow bar, she is informed ALL PIECES ARE THERE - what the heck??? There is no reason for that at all... so I then had to pay for a garage to install the hitch last minute to the tune of $237... not real happy because the hitch could have been installed on a Wednesday when the parts originally came in

Erin B. on

Rating:

Customer did not leave a comment.

William W. on

Rating:

Customer did not leave a comment.

Larry L M. on

Rating:

Keep doing what you are doing. Need more counter help.

Charley L. on

Rating:

Very quick and very professional.

patricia l. on

Rating:

N/a

Harice M. on

Rating:

More employees are needed.

Julia N. on

Rating:

Have more than 2 people in the office. The cashier was very nice& friendly but he was running in and outdoors so much, he was being good with his Customer Service in regardless of how the customers were acting........Give him a raise please!

SHARON S. on

Rating:

Get newer trucks. I put $25 in gas just before returning truck and still got charged an additional fuel cost.

Willy A. on

Rating:

Customer did not leave a comment.

Ryan H. on

Rating:

Employees were friendly and as quick as they could could be. I rented a cargo van and it was very well maintained, clean and smooth riding.

michael l. on

Rating:

Customer did not leave a comment.

Dwayne B. on

Rating:

Customer did not leave a comment.

Robert G. on

Rating:

Good service!

Robert P. on

Rating:

Customer did not leave a comment.

RICHARD M. on

Rating:

Good

William L. on

Rating:

My truck was supposed to be out abs ready for us to pick up at 10 and we didn’t get our truck until 11

Jason L. on

Rating:

Customer did not leave a comment.

Alnyssa W. on

Rating:

Friendlier/more personable staff. Older white haired lady was dry and unfriendly.

Kendrick J. on

Rating:

Extremely long wait time for both pick up and return!!!!

Shenita H. on

Rating:

Customer did not leave a comment.

Wesley H. on

Rating:

Customer did not leave a comment.

Joshua W. on

Rating:

Return location was more than overcrowded. Returns need to be manage much, much better.

Sidney B. on

Rating:

Everything went well. I'd do nothing differently

Craig H. on

Rating:

Customer did not leave a comment.

Carl B. on

Rating:

Customer did not leave a comment.

cheri m. on

Rating:

Customer did not leave a comment.

brian d. on

Rating:

It just seems.. slow. Everything is slow, from being in line, to calling, to dropping off the vehicle.

Leonard G. on

Rating:

Customer did not leave a comment.

O. JEAN S. on

Rating:

Corey was very helpful and polite!

Terry B. on

Rating:

Customer did not leave a comment.

Janusz M. on

Rating:

A+

Ray S. on

Rating:

Staff was friendly, helpful and easy to do business with

Elizabeth J. on

Rating:

The young man was SO KIND and helpful! Thank you!

PATRICIA H. on

Rating:

As a creature of habit, there was a U-Haul service center closer to my home, but I am accustomed to this one so I drove the extra miles to go to the place that I was familiar with. In all of my years dealing with U-Haul in Tuscaloosa, this is the only one I frequent.

Daisy M. on

Rating:

Customer did not leave a comment.

Larry R. on

Rating:

Good job U-haul!

tosh a. on

Rating:

Customer did not leave a comment.

Alexandria C. on

Rating:

Customer did not leave a comment.

Mary S. on

Rating:

Customer did not leave a comment.

Mary F. on

Rating:

The only problem I had was trying to get the key in the return box. It would not fit. I know the truck I used was a brand new truck, so i don't know if this key case was different because it was a new vehicle or what. Therefore, I had to make a trip back to the rental place the next morning to return the key, because I was not told to lock the key in the vehicle and did not know if the "company" had a key to access the truck if I did lock the key in the truck. I did not have time to argue this point when returning the key, because that trip caused me to be late for my job without discussing the problem. I was not happy and would like to see some refund for that time I lost returning the key and being late for my job.

Lisa H. on

Rating:

Very unprofessional. Seemed not to care. Took too long to complete transaction.

brenda g. on

Rating:

Good and professional services.

tammi s. on

Rating:

Customer did not leave a comment.

Carl C. on

Rating:

Customer did not leave a comment.

JOANNE D. on

Rating:

No Coments

james t. on

Rating:

Nothing with the service except we had never rented a U-Haul before and didn’t know to do the check in before we had dropped the keys in lock box so we were not able to take pics. Iof speedometer and other pics

Larry R. on

Rating:

Everything went well. No complaints. Truck was almost new, ran good, drove good, was clean and nice. Excellent for a rental. Larry Reynolds

MELVIN B. on

Rating:

Customer did not leave a comment.

Karen R. on

Rating:

Customer did not leave a comment.

RICHARD M. on

Rating:

Good

Kevin S. on

Rating:

Great pickup and great delivery experience, no hassle, professional, and courteous

Sagacious C. on

Rating:

Get a bigger drop box for the new keys, they don’t fit

Kenyetta W. on

Rating:

Everything was great, keep up the good work

Donnie L. on

Rating:

Customer did not leave a comment.

shemeka M. on

Rating:

the cost of U-Haul is very high

sharon m. on

Rating:

Customer did not leave a comment.

Kaia B. on

Rating:

LET CUSTOMERS KNOW AT THE COUNTER WHAT TIME THE TRUCK/ EQUIPMENT IS DUE BACK!!!!!!!!!

tonya t. on

Rating:

The two men at the location that I dropped off the truck at on the 30th about 3:45 PM were very professional. I witnessed an irate customer that wanted her “supposed” deposit back although she had a credit card transaction. They explained that it was against policy to have a split ticket, and she insisted that they give a refund immediately not credit her card. She was ugly to them . Those men were kind and handled the situation professionally. I was very impressed.

Ruby H. on

Rating:

Customer did not leave a comment.

Demarkis T. on

Rating:

Very pleased

Jeri B. on

Rating:

Customer did not leave a comment.

suzanne o. on

Rating:

Customer did not leave a comment.

Robert L. on

Rating:

Customer did not leave a comment.

Jennifer H. on

Rating:

Customer did not leave a comment.

Holly M. on

Rating:

They gave us a trailer that wouldn’t fit what we needed it to cause they falsely advertised it to be 6ft width and didn’t tell us it had lips on the side of the ramp therefore we got the trailer and couldn’t even use it had to turn back around and take it back

Dee G. on

Rating:

Grear customer service

marshall c. on

Rating:

Customer did not leave a comment.

michael s. on

Rating:

keep up the good work

Tracy H. on

Rating:

Customer did not leave a comment.

darlene p. on

Rating:

Train your dam staff at skyland blvd in Tuscaloosa to let then know customer are always right. The hold dam staff got a problem even management. They direspecable the customer often. STOP using uholes.

chapman g. on

Rating:

We were very grateful for their quick and professional help.

DAvid K. on

Rating:

Love the staff here always helpful

peter k. on

Rating:

The vehicle was cleaned with an undiluted chemical. I experienced double vision and was very sick in less than 10 min. I was forced to park it and leave it with the windows down till the end of my rental. Just to be able to get it back without getting sick again. I have NEVER been sick like this in my life and was afraid I was experiencing a stroke. I will never use U-Haul again.

Diane W. on

Rating:

Customer did not leave a comment.

Robert Wilks w. on

Rating:

Customer did not leave a comment.

James L. on

Rating:

Customer did not leave a comment.

Timothy D. on

Rating:

Very good and quick with check in and check out.

james r. on

Rating:

Uhaul is consistently good on customer service, and the equipment meets my needs.

RICHARD M. on

Rating:

Good

Rodney J. on

Rating:

Customer did not leave a comment.

JESSICA T. on

Rating:

Customer did not leave a comment.

Cloud T. on

Rating:

Employee's personality needs improving. Amount of time Spent waiting to be served needs improving, and vehicle cleanliness needs improving.

Michael T. on

Rating:

Made reservation over phone but still had to redo the process again when picked the trailer should just be one step not 2.

Theodis M. on

Rating:

The staff was very nice

karl c. on

Rating:

Special thanks goes to Miss McCaa at the Skyland store for being so kind and helpful

carlorial b. on

Rating:

Everyone was helpful and nice thank you uhual on skyland yall are awesome like a possum... great team and excellent customer service.

Brandon H. on

Rating:

Good uhaul experience friendly staff

LESLIE T. on

Rating:

Customer did not leave a comment.

Beverley T. on

Rating:

Customer did not leave a comment.

Kanesha D. on

Rating:

Customer did not leave a comment.

Dasheonna T. on

Rating:

Customer did not leave a comment.

John C. on

Rating:

Make some extra space in front of the check in desks. Too much stuff making lining up very difficult and allowing inconsiderate people to jump the queue.

Doretha W. on

Rating:

Customer did not leave a comment.

Wesley H. on

Rating:

Great job by manager and staff!

Fredrick A. on

Rating:

Customer did not leave a comment.

RICHARD J. on

Rating:

Customer did not leave a comment.

Princess W. on

Rating:

I was charged for fuel when I did refuel the truck before returning it. I contacted customer service but I haven’t heard from the store manager yet.

Jemechia H. on

Rating:

The guy I work with was extremely nice and explain everything to me. Very professional. Will recommend

Sharron W. on

Rating:

I had reserved a truck from another supplier that fell through I went to Uhaul and got a truck the same day I will not rent from any body but Uhaul from now on.

Betty M. on

Rating:

Friendly courteous staff. An overall great experience.

MINNIE M. on

Rating:

Customer did not leave a comment.

David L. on

Rating:

Customer did not leave a comment.

Dawn B. on

Rating:

The representative Catherine was very nice and informative.

james r. on

Rating:

Great service, nice people.

ronnie f. on

Rating:

Make sure the it get good gas mileage

Jessica S. on

Rating:

Customer did not leave a comment.

Virginia W. on

Rating:

Customer did not leave a comment.

marie y. on

Rating:

Customer did not leave a comment.

Roland T. on

Rating:

Had to back trailer into parking space it wasn’t just drop and go as it was the first time I dropped a trailer there.

Harvey W. on

Rating:

Requested dolly was not available.

Van W. on

Rating:

Customer did not leave a comment.

michael c. on

Rating:

Customer did not leave a comment.

Kelvin F. on

Rating:

I can’t of anything service is excellent

Cecelia B. on

Rating:

Tony has great customer Service.

Dustin H. on

Rating:

Flexible and easy to work with.

Eric C. on

Rating:

worst ever, danger/unsafe.upper/lower lockers r deplorable, light poor/inadequate.4x when moving storage in/out, lights cutofff when descend/ascend ladder,dangerous/highly liable).will not recommend

Melanie S. on

Rating:

Great friendly and knowledgeable staff to work with. The customer service exceeded my expectation.

Lametrius G. on

Rating:

I Truly Thank you all at Uhaul for giving me the opportunity to be apart of The Uhaul Family.. I Love You Guys So Much.. Happy New Year..😘😍

dawn w. on

Rating:

I placed my reservation at the end of August for a December 15th rental. upon arrival, we waited 30 minutes in line and the size we rented was no longer available even though I reserved months ahead!!

Eric C. on

Rating:

Facilities need to be upgraded...may safety issues

Elinda M. on

Rating:

I don’t have an storage I never moved in I only rented an truck I’ve had major problems with I haul this very last time this time I couldn’t believe the ugliness I’ve received after many times I used

Tara P. on

Rating:

It is a great place and I would use it again thank you guys for your generosity and courtesy.

Deborah F. on

Rating:

The young men who helped me were very nice and courteous. I would recommend your business to my family,friends and neighbors.

Bill H. on

Rating:

Sometimes a little difficult to get answers about the U-Boxes, but Tony and Michael were very helpful, and had great attitudes, even dealing with some schedule changes I asked if they could make.

Bill H. on

Rating:

Overall experience was very good. Sometimes it was slow getting answers to my questions, but Michael and Tony were very helpful, had great attitudes while dealing with some changes I had to make.

William S. on

Rating:

My only concern was the fact that I found a hornet in my locker one day. Other than that, great place!

gustavo r. on

Rating:

Everyone have the best disposal to help, the only thing that I don't liked wat that I have to pay a extra month for only one day extra because there don't have truck available when I went

JANET M. on

Rating:

Overall positive, except: 1) the staff doesn't answer the phone timely and 2) the parking lot is crowded with trucks & trailers -- makes it hard to get to the loading dock. I would rent there again.

Marie P. on

Rating:

Very nice and easy to use place for summer storage!

Debbie G. on

Rating:

Everything was great, even with college move in week everyone was very pleasant and patient.

mykaela w. on

Rating:

convenient and excellent customer service

sharon r. on

Rating:

The employees were so helpful and calm despite how busy it was on “college apartment move out weekend.”

KEVIN L. on

Rating:

Mensah went above and beyond the customers service. Store was very busy when we arrived and wad able to provide us with our storage containers later that evening. Thank you Mensah.

Michael W. on

Rating:

Rented a storage unit on line and at move in the size I reserved was not available. Was told a larger unit was available but at a higher cost. At check out the service was slow (30 minute wait)

Taylor G. on

Rating:

thanks for your help - easy to work with - nice staff - thanks

denise d. on

Rating:

We had a fabulous experience at this location. The staff was incredibly helpful and also very friendly ... customer service oriented. Very convenient for out-of-town families with students.

John B. on

Rating:

Every one of your staff members that I dealt with was very helpful and friendly. Excellent service!!!! Thanks!

Brendan K. on

Rating:

Everyone was so nice and very helpful

Cindy G. on

Rating:

.

Jana R. on

Rating:

Highly recommend

KEVIN M. on

Rating:

Very useful for our moving needs!

judith t. on

Rating:

Access was ok

tONY M. on

Rating:

It was not clear online that my storage unit was upstairs with a portable metal staircase. We had large furniture so it did not work. Also, they lost my reservation for a 16x20 and offered me 2 8x8.

Sabrina Y. on

Rating:

Storage unit was on a second level that could only be accessed by a rolling ladder. It took 2 more trips back to the location to get my refund. Understaffed, and wasted a couple hours of my day.

Levia S. on

Rating:

Rat 🐀 infested

Jasmine B. on

Rating:

Great service the employees were helpful and friendly