Customer Reviews for U-Haul Moving & Storage at Slaughter Lane

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Slaughter Lane

Overall rating:

Reviews without text are currently hidden. Show them

James C. on

Rating:

Do not assume customer understands all the electronics in the cab. A checklist would be helpful. Overall, the location staff was very attentive to my needs and was able to process me quickly to get me on my way.

Devin M. on

Rating:

Customer did not leave a comment.

Raymond L. on

Rating:

Just a night drop after a Uhaul nightmare.

Daniel L. on

Rating:

Staff was very helpful and knowledgeable about what I needed. Felt confident that I had everything I needed when I left. Great experience!

johnathan r. on

Rating:

Great staff. Fast and helpful, had everything I needed.

Chip C. on

Rating:

Customer did not leave a comment.

Josh A. on

Rating:

Customer did not leave a comment.

kierl d. on

Rating:

Customer did not leave a comment.

ROGER L. on

Rating:

Michael G was very helpful at the U-Haul location on Slaughter Lane in Austin, TX. Would definately return because he was super quick & thorough for my vehicle's wiring install. Thank you!

Joe H. on

Rating:

Customer did not leave a comment.

Sarah R. on

Rating:

Customer did not leave a comment.

ROBERT C. on

Rating:

All services were very professional and courteous.

JOHN M. on

Rating:

Customer did not leave a comment.

tony g. on

Rating:

Maybe a ticket system in case a bunch of ppl come in the store at once, some want to shop around first while others are on a time crunch allowing the staff to better prioritize the customers according to their schedule/time constraints, I personally was helped in a very quick manner but can see in the future this helping to avoid any potential waiting for future customers

Bryan W. on

Rating:

Customer did not leave a comment.

HASKEL W. on

Rating:

Pickup from Slaughter went well, but getting it delivered there from the Research site did not go as planned, the U-box was accidently dropped/crushed and many items broken/damaged. The contents were repacked into a new box and given a new number and evidently not recorded in my account, so when I called for delivery in mid Aug. they couldn't locate the box, Also many of my calls to the storage site in Austin TX were answered in GA or AZ, ?? with a promise to have the Austin site return my call ...never happened! Box finally located & delivered to the Slaughter site on 9 Sept. Kudos to Orlando & Michael for their excellent customer service. Need more like them at the research storage site. Oh, Now I get a letter charging me for Sept when I requested a delivery date the day that "Harvey" came through town. I hope my claim for damages isn't a big headache since it was entirely U-Haul's fault!

Ruben A. on

Rating:

All is well

HASKEL W on

Rating:

U-Box delivered 3 wks late. Dropped crushed claim in process was repacked to new box, Orland Michael at Slaughter, V/ helpful!

Ann G. on

Rating:

Very friendly and efficient.

Tracy P. on

Rating:

Customer did not leave a comment.

Karen A. on

Rating:

Customer did not leave a comment.

Kenneth K. on

Rating:

Customer did not leave a comment.

Gerard M. on

Rating:

Customer did not leave a comment.

melvin S. on

Rating:

U-haul is a scam. To advertise a rental fee of $19.95 and walk out with a bill of $75+ after using the truck for two hours and 9 miles is ridiculous. Won't use again and won't recommend anyone else does, either.

Mark C. on

Rating:

Customer did not leave a comment.

LEONARD D. on

Rating:

Customer did not leave a comment.

JAMIE L. on

Rating:

Nothing -staff was friendly and efficient!

Nicole P. on

Rating:

This location charged me for my storage unit even tho i did a one way drop off. I have attempted to get in contact 4 times and the manager has yet to call me back to refund me my money. I am not pleased with the Austin location.

DAVID D. on

Rating:

Very friendly and helpful people.

Justin N. on

Rating:

I dropped off after-hours so I didn't get to meet the staff here.

DOUG H. on

Rating:

That was the most outstanding, excellent experience I've ever had with a retail operation, not to mention truck or UHaul specific rental. I will look for an occasion to use them again. Seriously. Thank you!!!

Megan R. on

Rating:

Customer did not leave a comment.

Kenny A. on

Rating:

Great experience and great service

Jimma H. on

Rating:

Allow in town customers to return rentals to other stores.

CAITLIN H. on

Rating:

The cost was outrageous. Used it for 2 hours and paid $105.

R Clay T. on

Rating:

Allow customer to return to convenient location. UHaul dictated a location 20 miles south with several closer locations that I pasted going there. This was not cool. I 35 north was backed up 10 miles at 10 PM. I am not happy about this return experience!

Matthew G. on

Rating:

Staff was rude and standoffish.

Sheila G. on

Rating:

The van was very clean & drove well. Process was fast & easy

RONNIE B. on

Rating:

Customer did not leave a comment.

KRISTIN A. on

Rating:

Very unorganized! I went inside the building four times because they kept telling me I was good to go then yelling at me to sign paperwork. The lady behind the counter was very rude and staited "I hate when the guys from the back try to help out. They always get everything so screwed up." I was very late moving after I finally was given permission to leave by this lady. She was adimet I sign some form and then just told me to go ahead and go because she couldn't find it. I was told there would 5 drop of locations in Lufkin. Only one drop off location and it was 35mins away from my house instead of 2mins away location that I had planned for.

GARY V. on

Rating:

Customer did not leave a comment.

catalina c. on

Rating:

Customer did not leave a comment.

Celso S. on

Rating:

My experience was enjoyable and staff was very courteous and helpful, will return when needed. Thank you!

jared w. on

Rating:

Customer did not leave a comment.

Michol S. on

Rating:

Everything went well, I could not change a thing!

Mark V. on

Rating:

Customer did not leave a comment.

james f. on

Rating:

Customer did not leave a comment.

Eric Z. on

Rating:

Customer did not leave a comment.

Josue A. on

Rating:

Customer did not leave a comment.

Jean C. on

Rating:

Customer did not leave a comment.

veronica b. on

Rating:

there was a leak in one of the trucks and my furniture and personal belongings had water damage.

Vanessa H. on

Rating:

Customer did not leave a comment.

worth b. on

Rating:

Customer did not leave a comment.

carlos r. on

Rating:

Everything was fine.

Robert H. on

Rating:

The truck worked well and the location and staff were great. I had the truck for about 5 hours and drove 106 miles. The gas and fees exceeded $185.00. I consider that a little expensive. My experience with U-Haul has always been great, but I will at least explore other options in the future

Michelle W. on

Rating:

Customer did not leave a comment.

maya t. on

Rating:

Customer did not leave a comment.

Marshall D. on

Rating:

Customer did not leave a comment.

Ron J. on

Rating:

Customer did not leave a comment.

Ramon D. on

Rating:

Customer did not leave a comment.

lupe a. on

Rating:

We rented for 24 hrs but on the way to our new home we noticed the inside tire was flat and in the hard rain we didn't feel safe pulling over to change it, so we kept going and returned home. We called Uhaul around 3pm for assist. (Uhaul called back at 9:30 pm that night??) Uhaul truck was returned by us the next morning, as it was useless to us, for our needs. We were charged FULL price. No we are not happy.

Krystal A. on

Rating:

When the truck would go uphill, the ac would go out. The trailer was not looked over before leaving lot. The trailer brake light was out and the tires were in poor condition. Constantly had to check on the tires.

Steven J. on

Rating:

I needed a truck that morning and U-Haul was the only movers that had a truck available on the spot. Thanks! It would be great to get thru the initial line a bit quicker tho.

Gary D. on

Rating:

Customer did not leave a comment.

JACQUELINE E. on

Rating:

Customer did not leave a comment.

Nolan D. on

Rating:

Customer did not leave a comment.

Diane H. on

Rating:

Customer did not leave a comment.

Mary L. on

Rating:

Inform guest of $10 insurance waiver when paying. Inform guest of extras in van...dolly, blankets for extra charge. Strap for dolly to tie down? Have vans full with gas to make fill up easier to gauge. Overall, easy process and great a/c in van!

SHARON M. on

Rating:

Customer did not leave a comment.

Carla B. on

Rating:

Customer did not leave a comment.

jack c. on

Rating:

great customer service

Wayne R. on

Rating:

The drop off location instructed me to wait for a representative. I waited, in the heat for 10-15 minutes before going inside the building. Three representatives were inside. One was sitting in his phone watching the television. I ended up waiting another 15 minutes walking back to the truck and receiving the receipt, only to be instructed to return to the building to complete my checkout.

Wanda B. on

Rating:

Jennifer and Kelsey are great

Howard C. on

Rating:

Customer did not leave a comment.

Clair M. on

Rating:

I moved from South Austin to Round Rock and selected the drop off to be Round Rock. When I picked up the trailer the UHaul Rep stated "no you have to bring it back to this location or be charged and addition fee". It was also stated that I had to return the trailer by 0700 AM. I moved with my wife yesterday to Round Rock. We both were exhausted from moving but had to wake up and drive 45 minutes back to the Slaughter location to return the trailer. When we arrived at the Slaughter location there was many similar trailers there and there was no one UHaul representative present on site. I woke up early to return the trailer and this was totally unnecessary. The Uhaul rep yesterday should of helped me out more instead of being rude and of no assistance.

ELIZABETH P. on

Rating:

Customer did not leave a comment.

Steve R. on

Rating:

Customer did not leave a comment.

Selina M. on

Rating:

Customer did not leave a comment.

anh n. on

Rating:

Everything was good. Thanks.

Juan M. A. on

Rating:

I can not think of anything that needs improving. Very easy to make the reservation, very friendly people. I had to make a change to my reservation and it was all taken care of. Overall, very good service.

Barton F. on

Rating:

Customer did not leave a comment.

Jesse H. on

Rating:

Customer did not leave a comment.

Judy M. on

Rating:

Customer did not leave a comment.

Olivia Z. on

Rating:

Customer did not leave a comment.

pete a. on

Rating:

Customer did not leave a comment.

bill r. on

Rating:

Everyone was helpful as needed. Wouldn't change a thing.??????????

Keith H. on

Rating:

Customer did not leave a comment.

MICHELE A. on

Rating:

Customer did not leave a comment.

Maria D. on

Rating:

Customer did not leave a comment.

alireza d. on

Rating:

I rent truck and dolly online,but they didn't have dolly to give it to me,BUT...,they have a lot for sell... and people don't have choice.... I hate this trick...

Kaylyn E. on

Rating:

Customer did not leave a comment.

RUBEN C. on

Rating:

Customer did not leave a comment.

Benjamin V. on

Rating:

Customer did not leave a comment.

vergil c. on

Rating:

Customer did not leave a comment.

James A. on

Rating:

Nothing.

Hilda E. on

Rating:

Great service

virginia c. on

Rating:

I would like address that Elton, was the Customer Service Rep. that attended to my needs when i purchased the rental and on returning the rental. His professionalism, politeness and readiness to help me will never go unnoticed. Please extend to management what valuable employee that have working that store. I will be back if needed. Thank you so much Elton:)

Kristen L. on

Rating:

Customer did not leave a comment.

Mark W. on

Rating:

Interior was not cleaned very well. I wouldn't expect it to be like a rental car or anything but there was sticky, spilled material in the drink wells and the dash was pretty nasty. That would be my only criticism. Truck ran and handled great and the service was great.

Jacob Y. on

Rating:

personal were great. but this is useless when the web site does not have what you previously confirmed. i drove all over austin to get a trailer... after being told it was ready to go at a different location i find out that instead of getting one at 830am i didn't get it until around 330pm. unexceptable

Graciela P. on

Rating:

Customer did not leave a comment.

Chris C. on

Rating:

Very busy location, which is good because people like to use them, but had to wait for service. Huge selection of everything U Haul. Friendly and helpful.

Jessica p on

Rating:

My sales lady was fantastic! Very nice, clear and concise directions.

Gary S. on

Rating:

Everyone went above and beyond to help me. Absolutely great service. I was very, very pleased.

Teresa D. on

Rating:

Customer did not leave a comment.

Lyle M. on

Rating:

Customer did not leave a comment.

Sarah J. on

Rating:

Customer did not leave a comment.

Nancy L. on

Rating:

Customer did not leave a comment.

Ed S. on

Rating:

Customer did not leave a comment.

DANA M. on

Rating:

Quick prompt dependable service.

WANDA B. on

Rating:

Friendly and helpful

Matthew J. on

Rating:

Customer did not leave a comment.

TOM S. on

Rating:

Customer did not leave a comment.

jesus c. on

Rating:

Customer did not leave a comment.

Joey J. on

Rating:

The truck that was assigned to me had thousands of fruit flys in the cargo and smelled strongly of beer as if someone moved a brewery. The floor was sticky and smelled of beer. Dissapointed that this was the truck I was assigned.

Deborah W. on

Rating:

Customer did not leave a comment.

Patrick B. on

Rating:

It was so easy returning the equipment, no hassle. I didn't even need to go inside.

Eugenio G. on

Rating:

The service by U-Haul was great. I would definitely use U-Haul on any future needs.

Jason M. on

Rating:

My only issue was being forced to use this location, which was over 30 minutes away from my house. I had no problems with the site or the staff. I would have preferred the N Lamar or Braker Ln locations.

Yesenia P. on

Rating:

Customer did not leave a comment.

Chrystal T. on

Rating:

Customer did not leave a comment.

Julie M. on

Rating:

I can't think of anything.I was satisfied with the service.

Caldwell M. on

Rating:

Customer did not leave a comment.

Solomon M. on

Rating:

Customer did not leave a comment.

willie l. on

Rating:

Customer did not leave a comment.

Caroline B. on

Rating:

The guys here were very helpful! To speed up the process, they hooked the trailer up for me and I was on my way.

SUE Y. on

Rating:

Customer did not leave a comment.

Jeff L. on

Rating:

Long line when I arrived but everything moved quickly and I was on my way in no-time. Great experience!

Margaret C on

Rating:

All was great. Your employee was quick to help me, set up the account quickly, explained how everything worked and walked is to the unit to show us where it was at. Excellent customer service

byron w. on

Rating:

Customer did not leave a comment.

Charles H. on

Rating:

Why pay first on the internet then have to pay again when you pick up , the truck did not have a computer full tank of gas them I asked a man doing the propane fill and said don't worry about it .

barry h. on

Rating:

Customer did not leave a comment.

Margaret C. on

Rating:

Customer did not leave a comment.

ann s. on

Rating:

Customer did not leave a comment.

Casey F. on

Rating:

Customer did not leave a comment.

MATTHEW B. on

Rating:

Customer did not leave a comment.

amine s. on

Rating:

from reservation to pick up and return back the truck,all your employees were wonderful and very experienced. In addition they were very polite and helpful . I couldn`t mention the names because I don`t recall. Thank you and will use your service every time I need it.

Robert K. on

Rating:

Customer did not leave a comment.

Anthony P. on

Rating:

Customer did not leave a comment.

Jeff M. on

Rating:

the inventory on line was incorrect and the calls to the local center to ask availability were sent to a national call center who kept us on hold. When we got there they were out of appliance dollies yet the online inventory said they had 10. we were told by the guybehind the counter the online inventory is always wrong.

Alexander V. on

Rating:

I do have a complaint. I had rented a 17 foot truck but because that was not available I only got a 15' truck. Furthermore I had reserved for pickup on riverside but because there was no trucks available I had to pick up the truck at Slaughter on whiich is about 7 mikes from the original pickup. As a result I had to make 2 trips in stead of 1, which doubled my expected miles and caused me to be late in returning the truck, that and the extra 14 miles caused my final bill to be a lot more than expected, probably 50% more. Can anything be done about it? Thx

David L. on

Rating:

Nothing, keep up the great work!

Grace G. on

Rating:

Make the key drop look like the picture in the app. It was harder to locate than it should have been.

leonard g. on

Rating:

Customer did not leave a comment.

angie f. on

Rating:

Customer did not leave a comment.

Phillip R. on

Rating:

Only problem,the individual that took care of me wrote down the wrong drop off location.A little inconvenience but was taken care of at drop off point

Sydney G. on

Rating:

Great service and equipment, thank you!

FRANK M. on

Rating:

Stated we used more miles than was actually used. I wrote down my miles when we 1st picked up truck&at return&they still said we used more than we did. Gas nredle literraly barely moved&they chsrgef us for 7gallons of gas!

hernesto o. on

Rating:

Customer did not leave a comment.

Marlene H. on

Rating:

Customer did not leave a comment.

IRMA M. on

Rating:

Eveything was good. I would recommended.

Joel R. on

Rating:

Thanks

Ford D. on

Rating:

Customer did not leave a comment.

Joe m. on

Rating:

better staff training on knowlege of equipement type and size

Adam L. on

Rating:

Customer did not leave a comment.

Frank G. on

Rating:

Customer did not leave a comment.

Dan H. on

Rating:

No need for improvement. Thanks to U-Haul for make a painful ordeal painless.

Roger G. on

Rating:

Customer did not leave a comment.

SALMAN C. on

Rating:

Customer did not leave a comment.

SHAUN A. on

Rating:

This is my favorite location to rent from. It's always an easy and pleasant experience. Great staff, great equipment, really couldn't ask for more!

WILLIAM M. on

Rating:

Customer did not leave a comment.

Sara C. on

Rating:

Customer did not leave a comment.

MARK C. on

Rating:

Customer did not leave a comment.

Brandon B. on

Rating:

Customer did not leave a comment.

Kellee B. on

Rating:

excellent customer service. everyone was nice and helpful

Jeffery S. on

Rating:

Customer did not leave a comment.

Patricia H. on

Rating:

Everything went very smoothly and the staff was super nice- Eugenia helped me at the counter and she was very friendly and explained everything I needed to know thoroughly!

Webb F. on

Rating:

Very helpful, accommodating, and friendly people.

Virginia M. on

Rating:

great customer service

Sam p. on

Rating:

Customer did not leave a comment.

Marshal P. on

Rating:

Can be difficult to get out of this location at times, depending on traffic. That is not the fault of U-Haul, however. Service was excellent at this location.

STEVE S. on

Rating:

Customer did not leave a comment.

Jailinne R. on

Rating:

Nothing

Jeffrey N. on

Rating:

Customer did not leave a comment.

Jeff H. on

Rating:

Customer did not leave a comment.

Darryl W. on

Rating:

Customer did not leave a comment.

Russell H. on

Rating:

I reserved a large trailer on line that was not available at the location when I showed up to get it. Had to settle for smaller trailer or travel to another location.

Adina R W. on

Rating:

The truck should not have been on the road at all. The headlights were so dim that it was hard at night to see in front of us. The alignment was off so bad that the steering wheel didn't properly show how straight the wheels were. The gear selector was off by a gear, when putting into park it actually showed in reverse, when in drive it showed in third gear. It's amazing how this vehicle had passed inspection. Then the better part of the rental was the dolly and pads that took up 4 square feet of space in the truck, when called and asked if I could remove it to utilize all square footage of the truck I was given a poor answer of if I break the seals then I would have to pay for it. That's not customer service, that's taking advantage of people and lying about it. Next and last thing, the closest entrance was blocked so I had to take a 5 mile detour to get to the other entrance of the place which added to the whole cost. Im certain too having an entrance blocked could be a fire marshall inquiry or problem.

Shermetta J. on

Rating:

In the future inform the customers that you charge 25.00 if you have to sweep out the truck. If charging their card.

SCOTT M. on

Rating:

Customer did not leave a comment.

Bradley R. on

Rating:

Customer did not leave a comment.

Judy L. on

Rating:

Customer did not leave a comment.

beverly a. on

Rating:

Customer did not leave a comment.

Debbie F. on

Rating:

Customer did not leave a comment.

jeff r. on

Rating:

Customer did not leave a comment.

GABRIEL P. on

Rating:

Customer did not leave a comment.

william e. on

Rating:

Customer did not leave a comment.

John Choong K. on

Rating:

The website link to pick up without standing in line doesn't work. I had to stand in line when i didnt expect to. It should be fixed before being offered as an option. Other than that the staff was amazing and it was easy to pick up my uhaul.

Alfred M. on

Rating:

Customer did not leave a comment.

Stephen W. on

Rating:

I have returned here a few times. Excellent returns every time.

kathy s. on

Rating:

Customer did not leave a comment.

Christopher A. on

Rating:

Customer did not leave a comment.

JAMES H. on

Rating:

Have the vehicle I reserved available.

karen h. on

Rating:

Customer did not leave a comment.

Sharon M. on

Rating:

Customer did not leave a comment.

JIMMY S. on

Rating:

The cashier was awesome. He was sharp, quick to help us and showed appreciation. I recommend this place.

Dee H. on

Rating:

Customer did not leave a comment.

Jenny B. on

Rating:

Customer did not leave a comment.

richard g. on

Rating:

staff were VERY helpful

Roland C. on

Rating:

This isn't related to slaughter lane location. For the customer service persons I spoke with on the phone. I was double reserved for pick-ups, 1 was the wrong equipment. Second your traffic dispatcher need to be able to communicate better, "call this location, no this location, now this location" wasted a lot of time. Not knowing real-time what was available and where.

ADAN R. on

Rating:

Great work team! Nice and quick with awesome attitude. This is my go to Uhaul.

David C. on

Rating:

Place was understaffed. Waited over 20min to return my truck and I was the only customer at the time.

mary b. on

Rating:

the trailor i used was from new hampshire i believe, and it was so old the employee couldn't even look it up by the number on the trailer. it left a lot of dirty marks on all my stuff including furniture. the inside had cracked plastic corners and the outside was so rusted i was afraid that shit was gonna fall apart. the tires were on the verge of pulling me off the road since they were as bald as a new born baby's butt. get that shit fixed, folks. i could've died.

Melinda T. on

Rating:

Customer did not leave a comment.

Gerald C. on

Rating:

Online app not working as advertised. But Mr. Espinosa assisted me and got me going.

Ed C. on

Rating:

Customer did not leave a comment.

Vaughn N. on

Rating:

Nice facility. The staff was very friendly but slow. They gave me the first month free with the truck rental. Can't beat that.

Carolyn W. on

Rating:

Customer did not leave a comment.

Jaime A. E. on

Rating:

The equipment was well maintained but it was very dirty on the inside I had to sweep it.

Jorge C. on

Rating:

Customer did not leave a comment.

Felipe R. on

Rating:

All good

Heather F. on

Rating:

We called to let them know we would need the truck for an extra day and they were extremely rude. Speaking over me, reprimanding me, and told me they would need to find another truck for another client..... isn't that their job???

Janet S. on

Rating:

My son backed the trailer in and before we got out of our truck, the agent had already checked is in electronically and we were ready to go! This was the easiest process ever!

linda g. on

Rating:

Customer did not leave a comment.

Charles G. on

Rating:

Customer did not leave a comment.

william e. on

Rating:

Customer did not leave a comment.

gary b. on

Rating:

Customer did not leave a comment.

Taylor G. on

Rating:

Customer did not leave a comment.

Christa G. on

Rating:

Make sure every person that has customer contact is clear on the way the process works.

James A. on

Rating:

Customer did not leave a comment.

charlotte t. on

Rating:

Great customer service.

Katheryn E. on

Rating:

Very helpful for my first U-Haul rental upon calling to reserve, picking up and dropping off. Thank you!

Zachary n. on

Rating:

nice!!!

Michelle H. on

Rating:

Customer did not leave a comment.

Donna S. on

Rating:

Didn't like the padlock already on the truck. My friend locked it, and it was a panic moment, until we realised the key was on the keychain, but nobody told me that, and I have always used my own padlock. Not a major thing, but it's the 1st time of years of using UHaul that the padlock was already there.

Eric M. on

Rating:

The location should have verified tire pressure in the auto transport. I had a tire failure about an hour into my trip from Austin to SoCal. It took roadside assistance 1 1/2 hour to reach us and after changing the tire, the service technician checked all the tires and found them 10-15psi low. The site also forgot to connect the trailer lights to the truck.

Ronald T. on

Rating:

Customer did not leave a comment.

kirk d. on

Rating:

Customer did not leave a comment.

laura f. on

Rating:

Customer did not leave a comment.

Tracey N. on

Rating:

The staff was friendly and efficient

WANDA B. on

Rating:

Nothing... The ladies are great very helpful...

JANIE C. on

Rating:

Customer did not leave a comment.

Eva Z. on

Rating:

Customer did not leave a comment.

christine J. on

Rating:

Customer did not leave a comment.

Mason D. on

Rating:

Customer did not leave a comment.

GEORGIA G on

Rating:

Outstanding customer service!

Jeffrey S. on

Rating:

This location was / is very convenient to where I moved to. The staff were good.

charles v. on

Rating:

The young man that works in the front of the store was very rude and disrespectful. He should not be allowed to interact with customers. After I returned the trailer that I used I was told he was the assistant manager. He needs some customer service training. Gina and the others were very helpful and respectful.

dalia p. on

Rating:

Customer did not leave a comment.

NED M. on

Rating:

Aaa+

CRAIG M. on

Rating:

Nothing, it was a brief and pleasant experience.

Sarah G. on

Rating:

Customer did not leave a comment.

Laura F. on

Rating:

Customer did not leave a comment.

Alva P. on

Rating:

Customer did not leave a comment.

Gilbert E. on

Rating:

Customer did not leave a comment.

BALAJI R. on

Rating:

Customer did not leave a comment.

Ryan L. on

Rating:

Customer did not leave a comment.

Patrick M. on

Rating:

Customer did not leave a comment.

Lesley E. on

Rating:

The staff at the Slaughter & I35 location were great. Because of my physical limitations, they gave me extra time to return truck and extra miles for the trip. They were also flexible about pick up time, which I delayed by 1 day and then arrived early on pick up day. Nothing phased them and everyone I dealt with went out of their way to be helpful and had a strong customer service-focused attitude. Thanks for making the first part of my move smooth and easy!

Michael E. on

Rating:

Great customer service thank you

Mark M. on

Rating:

This location was excellent. They listened to my concerns and problems with the pickup location, agreed to let me return the truck at 3/4 fuel as it was when I picked it up, and credited me the $46 I was forced to pay by the unscrupulous person at the Galloway Station in Livingston where I picked up the truck.

LEANDRO P. on

Rating:

Customer did not leave a comment.

William P. on

Rating:

Measure the gas gauge correctly. The last 2 times I've picked up a truck they said there was more gas in there than there was. Super annoying!

Victor C. on

Rating:

Customer did not leave a comment.

Luis p. on

Rating:

Customer did not leave a comment.

John W. on

Rating:

Customer did not leave a comment.

Lisa M. on

Rating:

Customer did not leave a comment.

Sonja L. on

Rating:

Customer did not leave a comment.

Winston H. on

Rating:

The truck was clean but the engine was pretty old and had a transmission problem.

Kristopher K. on

Rating:

the truck I got was slow, and almost died in stop and go traffic. Recommend maintenance/retirement

Kenneth R on

Rating:

It was busy but staff friendly

Jeff L. on

Rating:

Customer did not leave a comment.

Marlene C. on

Rating:

Customer did not leave a comment.

wayside s. on

Rating:

The truck I used, front end was sketchy and wobbly. I am concerned for any "not so talented driver" to get in that unit. I know y'all have to protect overhead. Though it seems like safety pays off more in the long run. Just for peace of mind in your customers. I felt like I rented this truck in Mexico. That feeling sticks.

frank b. on

Rating:

Customer did not leave a comment.

JACOB W. on

Rating:

Great people working here. I was in and out in 10 minutes.

melinda m. on

Rating:

drivers side mirror was loose but all else was fine.

ana m. on

Rating:

Definitely try calling customer service before got better care and better rates. We had stopped by this location before scheduling on the phone and the guy there was not helpful at all. When we went to pick up next day he was there and didn't have much to say when he saw the rate we had gotten over the phone.

Manuel C. on

Rating:

Customer did not leave a comment.

Dan P. on

Rating:

Customer did not leave a comment.

Raul E. on

Rating:

Easy quick in and out no hassle.

david l. on

Rating:

Just keep on doing what you doing you have a fine business with great employees!

Gene N. on

Rating:

Very helpful and great selection of vehicles and accessories.

Erica S. on

Rating:

Customer did not leave a comment.

Crystal Y. on

Rating:

When I started the truck, the fuel tank read full. But after pulling out of the parking lot and maybe going for a mile, I looked down and fuel tank had gone done to the next level on the guage. Truck must have been parked at an angle to read full when it really wasn't. The male employee that assited me in the return of the truck was very nice and friendly, as was the female employee that rented the truck to me.

Melvin H. on

Rating:

Be prepared to wait in line, very busy u- haul

KEITH J. on

Rating:

Customer did not leave a comment.

William W. on

Rating:

Customer did not leave a comment.

ester t. on

Rating:

Customer did not leave a comment.

Michael N. on

Rating:

Again, Thank you very much!

Raul L. on

Rating:

Great friendly and professional service

Michael N. on

Rating:

Absolutely would recommend. Very courteous and helpful. I plan on using them again and again! Thank you very much!!! I appreciate all the help and even the help with directions.

nick m. on

Rating:

Fast, friendly, professional. I a.m. going to use them again in a few days.

BERT B. on

Rating:

Great staff!

CYNTHIA B. on

Rating:

Customer did not leave a comment.

Alex C. on

Rating:

The general manager put me on hold for over 20 minutes on the phone, before I hung up and I had to show up in person physically at the location to be attended to.

Ken C. on

Rating:

Customer did not leave a comment.

Vicky B. on

Rating:

Your trucks are old and drive horrible, u should update trucks

HOYT H. on

Rating:

Customer did not leave a comment.

James P. on

Rating:

Dropped off after hours.

JIMMY G. on

Rating:

The staff was the worst customer service I've ever experienced. I will never use Uhaul again and make a suggestion to my corporate office to discontinue using uhaul for relocation purposes.

Alberto G. on

Rating:

Customer did not leave a comment.

Harishini E. on

Rating:

Was a little bit of a wait to return the truck, but it was Memorial Day weekend. The Call center UHaul Scheduler Keith gave me a "flat rate of $50" since I was driving 1.5 hours to Flatonia to pick it up, but did not tell me that it did not include the $14 insurance or a $5 environmental fee. Regular rate for the 26' truck is $39.99/day.

Klaus W. on

Rating:

Customer did not leave a comment.

Robert C. on

Rating:

Wonderful professional service! Excellent experience.

Gilberto G. on

Rating:

Excellent service every time, try using budget truck place they couldn't commit to getting me truck poor customer service. Uhaul is always committed to awesome customer service. Prices are very reasonable and availability is the best. Thanks again Uhaul personnel you guys rock. Gilbert.

Roland M. on

Rating:

Customer did not leave a comment.

vincent d. on

Rating:

Fast and friendly

LUVELMA D. on

Rating:

Customer did not leave a comment.

Darrel W. on

Rating:

Customer did not leave a comment.

Stephanie N. on

Rating:

Customer did not leave a comment.

Amy R. on

Rating:

The only thing I have to complain about it the price for a one way rental. It was pretty expensive but the service was excellent. I had ordered everything online and it was very quick and easy to pickup and drop off.

Jay J. on

Rating:

My pick up at this location was fine except for there being some stuff still in the trailer from previous renter. The problem was I reserved several weeks in advance for pick up at the University location. The story after I got there and waited in line was the 12's were broken. They sent me to another location that called on my way and said their 12 had been stolen and to now head to location 3, yet another call came sending me to the I 35 South location. It cost me a couple of wasted hours before I could finally get started. Everyone was very friendly and helpful. It was just bad luck and a very busy moving weekend in Austin. Someone could have called me earlier or the night before and told me where I could actually get the trailer I reserved.

AKSHAY J. on

Rating:

Please refund my money for full tank. I only had 3/4 tank but I thought, I would get refund in case I filled full. It was made clear to me that I need to get same gas level while returning but it was NOT clear to me in case I returned with full gas do I get refund or not.

JACQUI M. on

Rating:

Customer did not leave a comment.

RENE R. on

Rating:

I checked in online day before .Still had to stand in line not sure why ?

Rebecca C. on

Rating:

Guy recommended a 26ft truck. Would of been too big for a 1 bedroom plus some extras. Son said it was too big. Store didn't have 17, 20. Got a 15ft but was too small. Store had a tag along. Got that as well. Yea.

Arnoldo C. on

Rating:

Friendly, knowledgeable and reliable staff.

Brianna R. on

Rating:

Customer did not leave a comment.

GARY G. on

Rating:

Customer did not leave a comment.

Shane H. on

Rating:

Customer did not leave a comment.

Lina J. on

Rating:

Customer did not leave a comment.

charles a. on

Rating:

Customer did not leave a comment.

ADAM G. on

Rating:

Unicorns and Rainbows!!! Hey, hey, hey!!!

Cy C. on

Rating:

Customer did not leave a comment.

Margaret C. on

Rating:

Customer did not leave a comment.

Steve t. on

Rating:

Everyone was great, speedy check in and out...

Judi L. on

Rating:

Great job guys - full service taking car of our vehicles and the trailer!

William T. on

Rating:

great employees with a smile and great service

FRANK A. on

Rating:

Customer did not leave a comment.

felix c. on

Rating:

Customer did not leave a comment.

jeff t. on

Rating:

Overall pleasant experience. No complaints.

Shaun C. on

Rating:

The entire crew was very accommodating. David helped me with a few different issues and it sure made My move easier and better. Very professional crew at slaughter lane location . Will recommend to others

CHARLES B. on

Rating:

Customer did not leave a comment.

FEREIDOUN M. on

Rating:

Everything was abovery expectations. thanks.

Kerry J. on

Rating:

Why does uhaul change the pick up and drop off locations after I select a location. Both the pick up and drop off were changed. Very frustrating!

Elaine W. on

Rating:

Courteous employees, professional experience

Mary Alice N. on

Rating:

Customer did not leave a comment.

BRENT H. on

Rating:

It was an easy rental. Checked in and out very quickly.

Sharon B. on

Rating:

Customer did not leave a comment.

KRISTIN H. on

Rating:

The guy that helped me was awesome, however, Y'all advertise truck rental for 19$ but I paid 70, that's really disappointing. Also, some people only have cash and the fact that you can't pay for a truck with cash is a huge turnoff. You guys ripped me off twice now with false advertising and I will make sure I tell everyone I know and I will be bad reviewing uhaul on everything I can. Thanks for this, I will never come back.

Jose Q. on

Rating:

Customer did not leave a comment.

ALBERTA L C. on

Rating:

Customer did not leave a comment.

ALBERTA L C on

Rating:

Kelsey was so so help excellent customer service best I have had in a long time!

jocelyne e. on

Rating:

All representatives were very helpful and friendly. Made my moving experience easy. I received one month free which really helped me out. I would highly recommend them to everyone and I have. Please protect my belongings. Thank you to all the staff.

Arturo S. on

Rating:

Customer did not leave a comment.

Martina B. on

Rating:

Customer did not leave a comment.

Bridget P. on

Rating:

Discuss the extra hour options and fees at the time of pick-up. Advise of options so renter can make an informed decision before leaving with the equipment.

Marvin D. on

Rating:

Customer did not leave a comment.

annette c. on

Rating:

Customer did not leave a comment.

Brenda s. on

Rating:

Fast and friendly staff

Hector C. on

Rating:

Customer did not leave a comment.

Ygor B. on

Rating:

Customer did not leave a comment.

Shirley B. on

Rating:

Customer did not leave a comment.

Shane R. on

Rating:

They charged me mileage... I had truck for two days from Katy to austin. Why is it such a big deal on how many miles I drove to get there? Just disappointed, I guess.

Olim J. on

Rating:

Great place

MOHAMMADALI S. on

Rating:

Excellent service . Mr Orlando was great and I enjoyed doing business with him. Mohammad Shirazi

carlos r. on

Rating:

The customer service agent was great, she was very helpful. I highly recommend UHaul.

Bria S. on

Rating:

Customer did not leave a comment.

Glenn A. on

Rating:

Customer did not leave a comment.

NORMAN O. on

Rating:

Great Team. Everyone was so nice and helpful Thank you

Alex G. on

Rating:

Customer did not leave a comment.

Jeremy M. on

Rating:

Customer did not leave a comment.

BILL H. on

Rating:

As you pull in, there is a sign that says to stay with your vehicle, an employee will come out. We waited 10 minutes and an employee came out, to help another customer. He did greet us and radioed into the building. Another 5 minutes elapsed. We left our vehicle and went into the building. Several other customers had already done so. They were being assisted, and there was a short line. It was a little confusing. If we had not gone in, we would have been continuously been relegated to the end of the line. Change the sign, or have someone assigned outside.

Jack R. on

Rating:

Customer did not leave a comment.

William W. on

Rating:

Will never rent a u haul from here again ramp was broken and got the run around from this location and got sent to another location to get the loading damn fixed took 2 and a half hours to get fixed and only got extra millage put on the truck

WHITNEY B. on

Rating:

Customer did not leave a comment.

PAUL T. on

Rating:

The Associate that helped me was awesome. Very accommodating and helpful. He communicated clearly and was very patient. One of the best customer experiences I have had !

kayla p. on

Rating:

tire straps on tow came off mid move. Please be more careful when attaching equipment

sherry s. on

Rating:

We were put in a truck that had engine problems. The motor did not run smoothly. When we tried to accelerate, we heard a knocking noise from the motor. We only requested an appliance dolly. When my husband showed up with the truck, there were loose pads in the back as well as a utility dolly - we were charged for these. EXTREMELY disappointed in this experience.

Rudy R. on

Rating:

Better Customer service at the ben white location, yet the Slaughter location a big *****star.

james m. on

Rating:

Na

Rosa A. on

Rating:

They accommodated me really good at the last minute that I needed a van, yes I always go to this U-Haul location the people there are very nice

Vera C. on

Rating:

Everything was Just wounderful

Jemal L. on

Rating:

Customer did not leave a comment.

SCOTT G. on

Rating:

Customer did not leave a comment.

Armand D on

Rating:

Very nice and efficient and helped me with everything I needed.

Letie C. on

Rating:

Customer did not leave a comment.

BILLY B. on

Rating:

Keep doing what you're doing, I felt like my move mattered to them!

rachel b. on

Rating:

Service was exceptional had the trailer I needed and helped hook it up and unhook it.

Alexandria B. on

Rating:

Customer did not leave a comment.

rick t. on

Rating:

Orlando and his team took great care of me and their customer service was on point. Thanks guys!

Edward R. on

Rating:

Very easy return. They looked at my contract, scanned the codes they needed, checked the trailer and left. 5 mins max. Great location, easy in and out.

NORMAN O. on

Rating:

Everybody was so helpful. Gave me help finding a hotel that except dogs apartment around area. Manager went out of way to help. The whole TEAM WAS GREAT ! I will recommend this team. Best U haul team !

Vince L. on

Rating:

Always a great experience!!!

Irma B. on

Rating:

The gas level was nowhere near stated on contract we where given. The keys to the vehicle were handed to us and pointed where the van was. No walk out no verifying which van was ours, other than stating "that one". Now my 14.8 mile trip is being logged 98 miles over than what is was! I returned the van after hours in the key drop box and I'm being charged for a 24 hour rental when I used this vehicle for fewer than 2 hours?! I have no idea how this is even possible.

Catherine C. on

Rating:

The agent did not walk out to the truck with me to inspect it for damage. The outside of the truck needed washing and had numerous, unmarked scrapes and paint peels on it. The inside was clean and cold air, but no one showed me how to work the mirrors, seats, etc. I had to go back in and ask for someone to show me how to work the mirrors. The agent called for someone to come to the truck. It took a few minutes for someone to come help me. It would be nice if UHaul would install electric mirrors and windows in their trucks, especially electric mirrors. Your mirrors are a safety hazard.

Greg H. on

Rating:

Customer did not leave a comment.

Randy F. on

Rating:

The trailer had a lot of small wood chips and leaves.

BAYNETTA J. on

Rating:

it was a good experience

Justin M. on

Rating:

I said the vehicle only got 6 miles per gallon based on my small trip and they simply that they would have a mechanic look at it. Clearly not caring of my extra cost.

DIANE C. on

Rating:

Customer did not leave a comment.

Angela Q. on

Rating:

Fast and efficient. Customer service in store was helpful and cheerful.

Norma B. on

Rating:

The truck was ready when we arrived. It drove well. returning the 17 ft truck was easy. Everyone was friendly & no hidden charges.

Jeanette V. on

Rating:

All the personal were very nice and made me very comfortable for my first time renting from your company thank you all.

Wanda B on

Rating:

Everyone was helpful and professional

George G. on

Rating:

Large facility and convenient location with easy IH35 access.

joanne p. on

Rating:

Customer did not leave a comment.

Patrick M. on

Rating:

Nothing. Excellent Service and efficient process!

Wanda B. on

Rating:

Very helpful

dale a. on

Rating:

Customer did not leave a comment.

Norman S. on

Rating:

Customer did not leave a comment.

Miriam A. on

Rating:

Customer did not leave a comment.

Jacqueline G. on

Rating:

Customer did not leave a comment.

Roger G. on

Rating:

Knowledgeable, courteous staff. Very helpful.

susan r. on

Rating:

The service was wonderful, very prompt in taking care of us. The inside of the truck really could have used a good wipe down. When I got to my house I went and grabbed a wash cloth to wipe the steering wheel and it was pretty dirty. I would like for U Haul to consider giving a military discount. They serve our country and it's a small way to show appreciation.

Anthony C. on

Rating:

Very quick service upon pick up and return of the vehicle. Excellent customer service. It has always been a pleasure to rent from this location and I will always go back there when I need the services again. Thanks as always!!

RODRIGO V. on

Rating:

Customer did not leave a comment.

Tim G. on

Rating:

Customer did not leave a comment.

Anupa C. on

Rating:

Customer did not leave a comment.

BRADLEY T P. on

Rating:

Customer did not leave a comment.

Albert B. on

Rating:

The person Michael who had assisted me was great. He was very courteous, friendly and very knowledgeable. He had no problem helping me switch out my towing ball to another size. People like him, make me want to have return business. Thanks!

Adam M. on

Rating:

Customer did not leave a comment.

earlita h. on

Rating:

Very Friendly Customer service.

David A. on

Rating:

Customer did not leave a comment.

Kristina E. on

Rating:

Driving area was clean but the storage area leaked and there was puddles of water. Charged for 2 days but was able to get that fixed only by inquiry. Customer service was very poor.

GREGORY W. on

Rating:

Reservation was not fulfilled correctly. Location was closed when I went to pick up the truck. Had to just walk into another location just to get a truck. Had requested a drop off in San Antonio. Was charged $181 extra for dropping on a location that was previously reserved. Worst experience ever !

Phillip R. on

Rating:

Wouldn't change a thing

Eric G. on

Rating:

Customer did not leave a comment.

Sandra G. on

Rating:

Gas was at 3/8....would be nice to check out at Full. AC didnt work - had to drive over 300 miles with no AC. In this part of the US, all trucks should have AC checked regularly.

Kenneth R. on

Rating:

Customer did not leave a comment.

John E. on

Rating:

Great service. Very efficient.

Hope J. on

Rating:

maybe have more people in the front when busy

Sheri M. on

Rating:

Customer did not leave a comment.

DUlane A. on

Rating:

keep up the great work

Emilee H. on

Rating:

Our situation kept changing and they were so kind and helpful, which helped ease some of the challenges of moving! Thank you!!!

Joe N. on

Rating:

Customer did not leave a comment.

Erica W. on

Rating:

Customer did not leave a comment.

Joan H. on

Rating:

Customer did not leave a comment.

Andrea P. on

Rating:

The staff that worked with me was EXCELLENT! Very friendly, they didn't try to rush me out of the store or get impatient - best U-Haul store in Austin.

toby b. on

Rating:

Worst experience EVER!!! I WANT A FULL REFUND BEYOND UPSET.

Eddie A. on

Rating:

You should and have a full staff at opening on Saturday the busiest day of the week for uhaul. It was frustrating wait in line for 27 minutes! This must be addressed and remedied immediately! Others were just as frustrated because only one person was at the screen. Unacceptable!!!!!

TIM M. on

Rating:

Customer did not leave a comment.

joy a. on

Rating:

The only improvement I could recommend is a military discount for us veterans. :-)

JOHN D. on

Rating:

Customer did not leave a comment.

Ali B. on

Rating:

Genuine greeting with a smile. it looks so fake employee should not chew gum while they are talking to the customer. keep eye contact wear the ID badge

akins HS b. on

Rating:

Customer did not leave a comment.

luanne s. on

Rating:

Customer did not leave a comment.

Brian S. on

Rating:

Customer did not leave a comment.

Desi M. on

Rating:

Customer did not leave a comment.

janice j. on

Rating:

Customer did not leave a comment.

Kyle W. on

Rating:

Fix your website. There were a myriad of error popups. I'd suggest a smaller permanent Condel based scrum team to do the following: 1. Create a new website from scratch. 2. Migrate existing accounts 3. Beta test with a soft launch. 4. A/b test 5. Profit (and keep the team to 'own' the website). Otherwise, contract with a dev shop so they can maintain the team, and just keep that same shop under contract.

RAYMOND E. on

Rating:

Everything was great, thanks

david g. on

Rating:

WAS A GREAT HELP. GREAT DOING BUSINESS WITH THEM. I HAVE RETURNED TRAILERS HERE BEFORE AND THEY ARE EXCELLENT PEOPLE TO DO BUSINESS WITH. THANK YOU

richard b. on

Rating:

Customer did not leave a comment.

Nathan E. on

Rating:

Everything went smooth

John B. on

Rating:

Customer did not leave a comment.

earlita h. on

Rating:

I would recommend this location to a friend only cause of the manager. I went the next day after a really bad experience with a employee (male wearing glasses) and the manager was very friendly and help and seemed very concerned about the bad experience with his employee. I called the location number for the slaughter location and spoke with a rep who told me to go ahead and go to the location as long as I was there by 5pm they would help me with my reservation. So I went I arrived at 4:48pm and when I approached the door the male employee with the glasses locked the door and told me sorry in a really nasty way and proceed to walk away. I tried to talk to him about the conversation I had with the rep but he would not talk to me at all. Another customer tried to ask a question and he told him we are closed. Then the customer told it had something to do with the storage part so he did help him. The employee with the glasses was so passive-aggressive it put me on edge. He would not look at me or acknowledge that is was there. I was getting mad. I shock the door the he came over a yelled at me through the door WE ARE CLOSED STOP SHACKING THE DOOR "LEAVE" I could not believe that I was being treated as though my business was not wanted at all. I was crazy. When I went back the next day which I almost did not however I have done business with this location a lot and never had a issue. I asked for the manager and I was telling the manager my side of what happened. The employee with the glasses came up and started arguing with me telling me that never happened and I was wrong. He was raising his voice and again acting very passive-aggressive. I could feel my self getting angry again. This was very on called for he should have wait to talk to the manager after and not argued with the customer. The manager stopped him and we went out side and proceeded with my reservation. The employee with the glasses should not be in customer service at all. He is terrible!

tommy lynn k. on

Rating:

Outstanding, friendly service! I could not have done it without U-Haul!!

Tiffany J. on

Rating:

Not bad overall. Not amazing, either. Very busy when we picked up the truck. They gave us the wrong type of dolly, which made moving in the rain a lot harder.

Brenda s. on

Rating:

Location closed when I dropped off the truck. So I did not go inside or talk to anyone

Amanda B. on

Rating:

Customer did not leave a comment.

Francisco N. on

Rating:

Customer did not leave a comment.

Anthony J. on

Rating:

Customer did not leave a comment.

JOSE ROBERTO S. on

Rating:

Very helpfull employees .

Mohammad R. on

Rating:

Customer did not leave a comment.

Andy Y. on

Rating:

easy to do business. trailer was in great shape. 100% satisfied

MIKE M. on

Rating:

I rented a utility trailer and the experience was perfect. The counter staff were very nice and professional and the yard guys helped me hook up the trailer and get me in and out very quickly. Excellent business that I would highly recommend!

james a. on

Rating:

Everything was perfect. You made my move less stressful.

CHRISTOPHER H. on

Rating:

Customer did not leave a comment.

Spyros M. on

Rating:

Customer did not leave a comment.

Sheila S. on

Rating:

Customer did not leave a comment.

Shamiya D. on

Rating:

Customer did not leave a comment.

Rhett R. on

Rating:

Customer did not leave a comment.

Dajsha D. on

Rating:

Jennifer is awesome!!! And the rest of the staff are great too. She was very friendly and they explained everything to me perfectly. Awesome people and awesome location

Connie C on

Rating:

Friendly and clean and fast

TONY L. on

Rating:

You guys, this location in particular, have always been GREAT!

ABDIEL B. on

Rating:

Customer did not leave a comment.

Gary H. on

Rating:

Customer did not leave a comment.

Catherine C. on

Rating:

Customer did not leave a comment.

Frederick H. on

Rating:

Customer did not leave a comment.

ALBERTA R. on

Rating:

Customer did not leave a comment.

Jochen D. on

Rating:

Customer did not leave a comment.

Jose Maria A. on

Rating:

They overcharged me. I booked 4 hours, but they told I could return truck next day before 7 am. I just used truck for 3 hours and returned it by 7pm same day, but they have charged 2 periods cause they say I returned it following day at 8 am, but that is not true.

MICHAEL R. on

Rating:

Customer did not leave a comment.

Aviv L. on

Rating:

Customer did not leave a comment.

Lee H. on

Rating:

Customer did not leave a comment.

JAMES M. on

Rating:

The clerk who checked me out was extremely helpful and friendly. I greatly appreciated her help. She arranged for me to return the trailer to Eyes of Texas, which was very helpful to me.

Solomon M. on

Rating:

Great support and service!

ADAM G. on

Rating:

Snickerdoodle, snickerdoodle, fudgie nut bar. How many treats in the cookie jar?

Randy G. on

Rating:

Walked in with the key, they had plenty of people to working so one could immediately take it to the truck ... check. Mileage - fuel level. Then they radioed back in with the info. The guy behind the counter helping me, promptly checked out on computer and sent email receipt. I was in and out in 5min?

William P. on

Rating:

Customer did not leave a comment.

David D. on

Rating:

Customer did not leave a comment.

BERTHA C. on

Rating:

Friendly and very prompt

Billy H. on

Rating:

Customer did not leave a comment.

JOHN C. on

Rating:

Customer did not leave a comment.

adele g. on

Rating:

Great customer service

Christine F. on

Rating:

Customer did not leave a comment.

GREG H. on

Rating:

Customer did not leave a comment.

LORI G. on

Rating:

Customer did not leave a comment.

Jason H. on

Rating:

Always answered the phone, courteous and friendly, organized yard, very quick to get me hooked up with the trailer but in the end did not get the correct drop-off location scheduled.

Mark V. on

Rating:

Customer did not leave a comment.

Katie O. on

Rating:

Customer did not leave a comment.

Cassandra A. on

Rating:

Customer did not leave a comment.

SANDRA R. on

Rating:

Customer did not leave a comment.

alicia m. on

Rating:

N/A

Deborah T. on

Rating:

Everything was perfect. Keep up with the good job and friendly faces. Thanks a lot!

Spyros M on

Rating:

My only comment is that nobody told me in advance that I needed a lock for my U-Box. The moving helpers did and I then bought one from the U-Haul facility. All good at the end.

javier r. on

Rating:

Customer did not leave a comment.

amy w. on

Rating:

The staff on the phone and at the location were great, all of them.

ONTYME DELIVERY S. on

Rating:

Customer did not leave a comment.

Debra A. on

Rating:

Customer did not leave a comment.

patricia w. on

Rating:

Customer did not leave a comment.

JOHN M. on

Rating:

i think is perfect

cathy m. on

Rating:

Customer did not leave a comment.

Pamela B. on

Rating:

Staff was professional, courteous and efficient unlike the staff at the Sunset Bowl in San Marcos. Thanks for making our project hassle free and we will definitely recommend to all our friends.

David P. on

Rating:

Have more people on duty to help customers at the cash register. Hooking up the trailer took five minutes. Checking out took 30.

Krystle B. on

Rating:

Very fast and friendly. I was able to pick it up late and turn it in late.

Tanisha W. on

Rating:

Customer did not leave a comment.

David H. on

Rating:

Two attendance working with other people another guy named David was checking his email and I had to stand outside for at least 10 minutes waiting for him to finish checking his email one of the other tenants said for me to go ahead and get him and tell him that he needs to come out and check me in because he didn't know why he was in her checking his email when he should've been waiting on customers so that is my complaint David wasn't checking people in. When I went into tell him that he was told to come out and check me in it seem like he took a little bit more time to show me that he wasn't going to do what he was told to do I didn't tell him to do it I think it was his manager told him told me to go in and tell him to come out and check me in but that's my only complaint everything else was fine the other two tenants were perfectly nice .

rodney c. on

Rating:

Customer did not leave a comment.

deborah M. on

Rating:

Customer did not leave a comment.

GARY M. on

Rating:

Customer did not leave a comment.

jessie r. on

Rating:

This Was our first time in renting and we were satisfied

christopher b. on

Rating:

Customer did not leave a comment.

Michael P. on

Rating:

Customer did not leave a comment.

Felicia H on

Rating:

Kelsey was fantastic. She was knowledgeable, had excellent customer service, and was even able to give me recommendations for moving help. She`s amazing! You are very lucky to have her on your team.

Milan K. on

Rating:

Customer did not leave a comment.

Angelica W. on

Rating:

Customer did not leave a comment.

Randol B. on

Rating:

Customer did not leave a comment.

CARROLL L. on

Rating:

Customer did not leave a comment.

MARK M. on

Rating:

Customer did not leave a comment.

Adrian G. on

Rating:

teach your people how to read a map. And stop changing the pickup and drop off locations.

poni u. on

Rating:

Customer did not leave a comment.

todd d. on

Rating:

I had a moving company cancel last minute. I was able to call same day and get a truck. The staff were super professional and excellent customer service. I am so thankful for the assistance and would 100% recommend this location.

Gregory P. on

Rating:

The truck was clean and ready at the pick up time. The customer representatives were great.

Julian O. on

Rating:

Customer did not leave a comment.

Dolores M. on

Rating:

Customer did not leave a comment.

RICHARD M. on

Rating:

Awesome, experience was totally awesome. Wil do it again when the need arises.

ROBBIE f. on

Rating:

The people here made the drop-off quick and simple.

CHRIS S. on

Rating:

Enable the call center to have direct communication with each physical store location, to confirm positive availability of items at each location!!!!! DO NOT LIE TO YOUR CUSTOMERS!!!!!!

LAMBERT M. on

Rating:

Customer did not leave a comment.

Justin B. on

Rating:

I filled my truck to the level is was when I got it and was charged $38 to fill it from uhaul. I went into the store and showed proof it was properly filled and got a refund of $34 and now I was charged the $38 again. Please fix my additional $38 charge. You can't just keep charging me whenever you feel like it.

Linda B on

Rating:

Staff very helpful and friendly.

Genevieve M. on

Rating:

Customer did not leave a comment.

IRIS J. on

Rating:

A+

JENS L. on

Rating:

Customer did not leave a comment.

Jon T. on

Rating:

I was put on hold for 10 minutes and then hung up on. Otherwise the experience was fine

Misty V. on

Rating:

Returned my rental after hours, couldn't find drop box for key. Had to return early AM to return key.

Mike E. on

Rating:

Customer did not leave a comment.

Chris S. on

Rating:

Customer did not leave a comment.

Domingo C. on

Rating:

Customer did not leave a comment.

Pamela M. on

Rating:

Nothing, everything was great!

NOE A. on

Rating:

Customer did not leave a comment.

sherra t. on

Rating:

Customer did not leave a comment.

leigh y. on

Rating:

Customer did not leave a comment.

Ron M. on

Rating:

Customer did not leave a comment.

ALAN H. on

Rating:

From pulling up to leaving, I believe we were in the parking lot for 5 minutes, printed receipt in hand. I can tell they do a lot of business here and they move quick.

Kevin B. on

Rating:

Customer did not leave a comment.

Donald C. on

Rating:

Customer did not leave a comment.

ruth d. on

Rating:

Customer did not leave a comment.

Robert F. on

Rating:

Good people and good equipment. Everything was ready on time, and the check out-check in process couldn't have been smoother.

Paul W. on

Rating:

Customer did not leave a comment.

MICHAEL L. on

Rating:

Customer did not leave a comment.

DARREN A. on

Rating:

Customer service was excellent

Edward C. on

Rating:

No room in the trailer yeard to turn around. This can't be fixed, except at great expense, but maybe others will be warned against pulling in head first.

STEVE E. on

Rating:

Ten minutes to check out the van and about five minutes to check it in. Very friendly staff. Thank you.

DIANE C. on

Rating:

Customer did not leave a comment.

Ned W. on

Rating:

Got me in and out quickly and efficiently. Made renting the trailer I needed a breeze and it worked out perfect for my needs.

chuck m. on

Rating:

When returned they said, I would need to have the Spring Hill store do the credit .

STEPHEN B. on

Rating:

Customer did not leave a comment.

Dante P. on

Rating:

Customer did not leave a comment.

JOHN C. on

Rating:

Customer did not leave a comment.

ronnie m. on

Rating:

Phoned in to let U haul know I was dropping the tow unit off after hours. Was given wrong information as to leaving my only copy of contract in mail slot. When I called back in was informed of correctly leaving just green tab.

BRADLEY V. on

Rating:

Customer did not leave a comment.

Ed P. on

Rating:

This location was very difficult to find using gps, It took 1-1/2 hrs to deliver tow dolly. Once I found location, staff use very helpful

WINNI T. on

Rating:

Discount for frequent users.

Scott W. on

Rating:

Customer did not leave a comment.

JONATHAN B. on

Rating:

Customer did not leave a comment.

JOHN R. on

Rating:

Everyone was helpful and accommodating, friendly and all went well. Easy pick up and drop off. Always a good experience at this location.

john b. on

Rating:

The associate could've been more engaging. I wasn't sure what to do while they were filling something out on their phone.

JAMES B. on

Rating:

Just Hire more people so the lines are not as long

Calvin R. on

Rating:

Excellent location very professional staff.

EVERETT L. on

Rating:

If possible, perhaps a few more customer parking spaces close to the rental office would be nice. Otherwise, excellent customer service and nice equipment.

JOSEPH C. on

Rating:

Counter staff was very helpful and the yard staff, Gilberto and Johnny were great to work with, solved my lighting problem and got me on the road safely and quickly!!

MARK G. on

Rating:

Mariah in front office is AWESOME!

RYAN S. on

Rating:

Staff was very courteous and helpful. Will definitely rent from here again

Amber S. on

Rating:

Kelsey was great! They helped fix a mix-up and save my faith in U-Haul.

robert r. on

Rating:

Customer did not leave a comment.

eric h. on

Rating:

Customer did not leave a comment.

Neil G. on

Rating:

Customer did not leave a comment.

Abigail O. on

Rating:

Customer did not leave a comment.

Alejandro G. on

Rating:

Get better newer tires. I felt like the ones i had could go at any moment. Also the exit of the facility is difficult with high traffic and requires driving a mile or so extra just to safely exit by going east on a side road. The first mile or two should not be charged.

GUY B. on

Rating:

Customer did not leave a comment.

Raymundo L. on

Rating:

Customer did not leave a comment.

JASON J. on

Rating:

Customer did not leave a comment.

Ida G. on

Rating:

Customer did not leave a comment.

Lisa S. on

Rating:

Customer did not leave a comment.

troy w. on

Rating:

Customer did not leave a comment.

Marisa A. on

Rating:

Great fast easy no hassle service!

Adam D. on

Rating:

Customer did not leave a comment.

TYLER H. on

Rating:

Customer did not leave a comment.

JAMES D. on

Rating:

Customer did not leave a comment.

Raymond M. on

Rating:

Wow! The attendant was outside in a flash, indicated drop off area and emailed confirmation on the stop! Outstanding.

Lauren G. on

Rating:

The two guys that helped me out were so nice and helpful! Thanks!

SCOTT M. on

Rating:

Great people and lots of help! Thanks!

CHRISTINA O. on

Rating:

Customer did not leave a comment.

Joe D. on

Rating:

They were top notch on return. I pulled up and two guys came from two directions to help. One verified the trailer was clean and blankets accounted for and the other helped me back it in and unhook from my vehicle. I was quickly on my way easy as it could be and couldn't ask for anything more.

Neol P. on

Rating:

Customer did not leave a comment.

IGNACIO P. on

Rating:

Everything was good and good hospitality and great customer service

Beth M. on

Rating:

Very pleasant employee and easy transaction.

brandy h on

Rating:

The store at Slaughter is fantastic.

RUBEN D. on

Rating:

Excellent service so far

Mark G. on

Rating:

Dropped off trailer and staff disconnected it quickly. In and gone in five minutes.

GABRIEL M. on

Rating:

have used before always very helpful,the best.

Carole S. on

Rating:

Customer did not leave a comment.

mohammed a. on

Rating:

Nothing:) thx

Wiliam F. on

Rating:

Customer did not leave a comment.

Andrea B. on

Rating:

We were very impressed!

David D. on

Rating:

Nothing

Dmitry T. on

Rating:

Customer did not leave a comment.

HUGH G. on

Rating:

none

JOSHUA M. on

Rating:

Customer did not leave a comment.

MAURICE W. on

Rating:

Customer did not leave a comment.

JOHN L. on

Rating:

longer hours to be open.

BLAS O. on

Rating:

Pls see comments regarding reservation and pick up.

LETEISHA R. on

Rating:

Customer did not leave a comment.

Carroll D. on

Rating:

I do not believe you could improve on much of anything. Thank you for allowing customers the opportunity to rate their experience.

Don G. on

Rating:

Customer did not leave a comment.

Mark C. on

Rating:

Customer did not leave a comment.

JAMES L. on

Rating:

Picked up rental with less than 3/4 tank and returned with well over 3/4 tank and was still charged for gas. Very dissatisfied

Margarita L. on

Rating:

great customer service, great experience

DARWIN C. on

Rating:

We need cruise control on more vehicles, I was on the road for like 30 hours without a CC it was a nightmare

Gary G. on

Rating:

the service was outstanding. Thank you so much for your help

JOHN C. on

Rating:

Customer did not leave a comment.

John C. on

Rating:

Customer did not leave a comment.

Fred P. on

Rating:

Customer did not leave a comment.

Anthony M. on

Rating:

Quick, nice and easy.....

Melva C. on

Rating:

Customer did not leave a comment.

Michael H. on

Rating:

Customer did not leave a comment.

Robert O. on

Rating:

Customer did not leave a comment.

Brian S. on

Rating:

Great service

Luis M. on

Rating:

GREAT service.

Matt S. on

Rating:

Customer did not leave a comment.

Ted M. on

Rating:

Customer did not leave a comment.

KATE M. on

Rating:

I was not given correct information on the equipment return process, and when I arrived there was no one available to help assist me return the trailer. I was told it was a 24-hour return, and I still got a call the next day that I had violated the rental agreement, even though it was returned on time. They did fix the problem, but I still had a hard time finding room to return the trailer, getting the trailer off my car to avoid late fees, and I should not have received a call saying I violated anything. The information needs to be a little clearer on the return process.Thank you!

Allan A. on

Rating:

Customer did not leave a comment.

Susan D. on

Rating:

Excellent experience. Staff very happy and effecient

Chelsea P. on

Rating:

Customer did not leave a comment.

Audrey W. on

Rating:

Customer did not leave a comment.

Patricia L. on

Rating:

Very smooth, easy processing. Very impressed with the service I received.

Matthew B. on

Rating:

Customer did not leave a comment.

Sarah N. on

Rating:

Customer did not leave a comment.

Kathleen L. on

Rating:

The staff is always so helpful and friendly at this location. Thank you for always making it a positive experience! Kathleen & John Lecheler

thomas a on

Rating:

This U-Haul location has Outstanding Customer Service. The place is super clean and the manager Judy and staff were very friendly and helpful. Highly Recommended.

Charles A. on

Rating:

Customer did not leave a comment.

Donnet H on

Rating:

The Staff are AWESOME. Like,super friendly, super coordinate, super understanding, and super inviting. I starting over in my life. The staff made me feel like family. Please thank them for me.

Cesar N. on

Rating:

The Slaughter location staff were all knowledgeable and professional.

James R. on

Rating:

Seatbelt alarm kept going off when belt was latched.

CHARLES T. on

Rating:

Customer did not leave a comment.

JAMES C. on

Rating:

Customer did not leave a comment.

Jim C. on

Rating:

Customer did not leave a comment.

Devon J. on

Rating:

Everyone was very helpful

GORDON M. on

Rating:

better U-Haul online

katherine t. on

Rating:

Customer did not leave a comment.

Kenneth B. on

Rating:

Give out complimentary sodas or snacks.

prudencio l. on

Rating:

Customer did not leave a comment.

Pete M. on

Rating:

Service was very friendly and helpful. I will stick with this location!

jesus c. on

Rating:

I think everyone was professional starting from the representative, cashiers employees guy's who installed the dolly., all very professional please share this with them.im also looking forward fir future businesses thank you and happy hoilday's!!

isaac n. on

Rating:

Customer did not leave a comment.

LARRY S. on

Rating:

I am going to miss the crew. Thanks for the assistance.

sergio t. on

Rating:

Great job! Courteous team welcomed me and got me going in under 5 minutes!

TINA B. on

Rating:

Would like to have discounts next time I rent a uhaul

JAMES J. on

Rating:

Customer did not leave a comment.

stefanie c. on

Rating:

Just wasn't told up front about the large deposit. Glad i had the money in the bank. Just hope i get that back soon, because i have other expenses that need to be paid this week due to me moving..

Susan J. on

Rating:

Customer did not leave a comment.

NATHAN C. on

Rating:

went about 10 miles, bill went from 19.95 to 70 dollars.for pickup for 24 hrs. WTF??

glynece w. on

Rating:

Awesome people, helpful & friendly!

keyan h. on

Rating:

Great experience! Everybody has always been friendly! Top notch!!

Jerome J. on

Rating:

Customer did not leave a comment.

Antonio M. on

Rating:

Nothing. The staff was extremely helpful and friendly.

Marnet M. on

Rating:

Great service and UBoxes are so convenient!

John C. on

Rating:

The original location for my drop-off was another "side business" for someone. We couldn't even find the address. I called the Slaughter Lane location and they said they would accept the rental drop-off. The people at U-Haul Slaughter Lane could not have been better. Very professional and helpful. Get rid of some of these small neighborhood locations if they can't really do the job.

Sanputt S. on

Rating:

Not very friendly or courtesy at all.

Darlene P. on

Rating:

Customer did not leave a comment.

donnet h. on

Rating:

The staff was so friendly, I would love t treat them all to a Starbucks coffee. My daughter said, "mom we are going to be okay." They new I was running behind and didn't cancel my reservation. Best day every. The staff had me laughing from check in to check out. I wouldn't mind working with this team.

Melissa G. on

Rating:

The staff was very friendly and knowledgeable.

AMY G. on

Rating:

This was an easy and friendly truck rental experience.

David P. on

Rating:

John Herry was the representative that assisted me with this rental. He was congenial, efficient and made the whole process pleasant.

Cecily C on

Rating:

Staff was great and professional. Unfortunate that I have to move my stuff so often, but wouldn`t go anywhere else!

Marnet M. on

Rating:

Just keep up the good work! I am most impressed with U-Haul service both here and in New York. I was kept notified of the progress and the UBoxes were a great solution to avoid driving the truck myself.

Jeni J. on

Rating:

Awesome experience !