Customer Reviews for U-Haul Moving & Storage at Slaughter Lane

Rating:

5.0

Carmen has been really helpful with everything from the process to the end. Thank you.

Rating:

3.0

I took a picture of the gas level which did not match the description the employee drew on my paper when I brought it back I filled it to the level it was given to me by and they charged me for not filling up the gas. I did not fight it because I have other things to do but I was not happy nor did I appreciate being cheated.

Rating:

5.0

The people here at this location were amazing . I had to transfer from another location because the other place in buda was no help and the trailers did not work or had flat tires

Rating:

5.0

UHAL Charge way to much for milage and then have to pay for gas only had it for 2.5 hours paid 91.00 dolars that is very crazy Joy Armstrong

Rating:

5.0

I recommend this U-Haul location to anyone moving in the Austin area. Carmen Sepúlveda is the main reason this location runs and operates. If you know, you know. Be patient and you’ll leave satisfied! 10/10

Rating:

5.0

Great service. Gilbert was especially friendly and helpful. Thank him for me.

Rating:

5.0

Excelente servicio y buena atención

Rating:

5.0

The staff was extremely helpful and respectful. They were very good at time management and made sure that each customer felt welcomed and helped with great customer service.

Rating:

5.0

The rental went smoothly aswell as the return of the vehicle, kudos to everyone there for their customer service,i surely recommend them and would use them again.

Rating:

5.0

Need to keep your websites updated...l did have some issues...but eventually l was able to make contact with a virtual agent

Rating:

5.0

Nothing it was great

Rating:

4.0

I only wanted the trailer for one day, but I was charged for four days and they said that it was policy. Which I don’t feel is right to have to pay so much money for one day use.

Rating:

5.0

No complaints! I didn't get her name but they are the manager i believe and have blue hair. They we incredibly kind and helpful! Also amazing at multi tasking many things! Will 100% be back next time i need to move things!

Rating:

2.0

Both of the motorcycle trailers that I rented had out-of-round tires. They clearly had not been maintained properly and were 20/25 PSI below recommended pressures, which caused them to have flat spots. How do I know? I rode in the back of the trailer I ended up with to visually verify the issue. I initially picked up one trailer, and immediately returned it because of the vibrations I was feeling through the steering wheel and the wobble I was seeing visually. The second trailer I took had the same issue, so I had no choice but to use it as-is due to my time constraints. This meant going no faster than 40 miles per hour, adding significant time to my drives to and from COTA towing my motorcycle. I want to be very clear that the folks at this location were nothing but helpful and courteous, but the condition and usability of the equipment definitely needs a closer inspection. I bet that if the tires were changed on these trailers and the air pressures were regularly topped up and checked, there would have been be zero issues.

Rating:

1.0

You had one person working over the holiday weekend and people like myself who had Uhaul reservations had to wait in line to long. You need more than one person working. I was very disappointed.

Rating:

5.0

The young woman working the morning of pickup and later for drop off was great. She was dealing with alot of customers but was super friendly and helpful to all, including myself.

Rating:

5.0

Management and all office staff are professional. If I ever again need a storage unit, this is where it will be.

Rating:

5.0

Exclusive service no improvement needed

Rating:

5.0

Carman did a great job and she was there by herself.

Rating:

5.0

Was very nice and polite

Rating:

5.0

Carmen demonstrated intricate understanding of the move in process, and made a normally stress inducing experience into an enjoyable and efficient transition. She does the work of 5 people!

Rating:

5.0

Courteous staff and prompt service. I can’t think of a way to improve this wonderful service I experienced here!

Rating:

4.0

Abigail was really nice and helpful. She’s definitely a team leader, but I had an issue with the tire blowout during my rental and was stuck on the side of the road, almost causing the vehicle to flip there was issue getting a hold of roadside assistance through the app and the call quality was terrible, and I could barely hear the associate

Rating:

5.0

My experience was all positive. Staff really know their partin this operation

Rating:

5.0

Manager was very nice and helpful. She made drop off a breeze.

Rating:

5.0

Great customer service and friendly

Rating:

5.0

Mg

Rating:

4.0

Carmen is fantastic! The day I picked up my van, the morning person had called off work and she was manning everything herself. Give that girl a raise!

Rating:

5.0

Keep up great work!!

Rating:

4.0

The only issue I ever had with this storage facility was the location. It is difficult to get In and out of the parking lot, which is a challenge Itself.

Rating:

5.0

Nothing it was good

Rating:

5.0

My experience was very pleasant. Every body was nice and professional.

Rating:

5.0

Easy online rental; easy on and off I-35; friendly service.

Rating:

1.0

The truck was dirty and lots of water was in the storage area. They gave me a truck with no gas. They were short staffed. The mirrors kept moving and wouldn’t stay in place

Rating:

2.0

The check engine light came on and it seemed like it wouldn’t shift out of low gear. Also it wouldn’t go in reverse. That made my task extremely difficult.

Rating:

5.0

The truck was in great condition just a bit dirty on the exterior. No big deal for me but other customers may make note of that

Rating:

5.0

Staff was excellent. Due to my NM license, there was an issue with an international drivers license required by the “system”. Well, I was abrupt with that issue and the agent took it in stride . The manager overrode the system to fix the problem. I apologized, of course, and everything was completed. I highly recommend this facility .

Rating:

5.0

Appreciated the quick and helpful customer service at pick up time and the lightning quick return process With workers already out in the parking lot to receive. I will always keep this specific location in mind for future vehicle rental needs and will tell everyone I know to do the same. Thank you very much.

Rating:

2.0

I was very upset with the office staff, I left the road a day early, and the next day a young lady who spoke attentive Cuban Spanish spoke to me very angrily, asking where her truck was. I told her that I had already left the truck the day before and very angry with a very contemptuous tone, she told me that her truck was not there. I told her I was leaving work and I was going there. After 5 minutes she spoke to me saying that she had already found it. First, find out before bothering the customers.!!!

Rating:

5.0

Wonderful customer service, staff was super friendly and helpful

Rating:

5.0

Great service good experience overall

Rating:

5.0

Great attention. The manager open at time, and the staff prepare all quick and safe.

Rating:

5.0

Great service at the slaughter i35 location.

Rating:

1.0

My truck was towed with my belongings inside, without phone call, text or email. Now they're saying i owe $800 and still haven't received my items back or a call from the manager. I would rate with a negative but there's no option for that. Terrible!!

Rating:

3.0

The staff is overwhelmed speaking to walk in customers and giving out maintenance requests to staff. They also are required to answer the phones. It is hectic for them. They should receive additional training to help support their roles, interpersonal relations, and managing tasks.

Rating:

3.0

Not all employees could speak English, made return a bit slow

Rating:

5.0

Schedule a second person to answer the phone

Rating:

5.0

quick and simple!

Rating:

5.0

Service prompt proffessional courteous.

Rating:

1.0

This is by far the worst rental experience I’ve ever had. After telling the rental company I wanted the rental for 2 days, they apparently only documented a 1 day rental. Then, on day 2 I was talking about different drop off options and then it got late. I assumed they would just charge me for an additional day as I ended up having it for a third day. Then on day 3, I woke up to a tow truck hauling the uhaul away with my stuff in it. There was no communication from U-Haul. They could called me. And I could have sorted it out easily. But instead they just blind sided me and caused me much hassle. I will never rent from them again. And will opt out of renting from U-Haul in the future .. you lost a loyal customer .

Rating:

5.0

Much easier than using the app.

Rating:

5.0

All went well

Rating:

5.0

They were very flexible to immediately exchange the gas leaking truck when we filled it up and returned for one that was performing well. Drove the exchanged truck for 1017 miles from Austin TX to Nashville TN and it performed fabulously well. Very Grateful!

Rating:

4.0

Truck exterior was really dirty but the employees washed it for us before we left and we're very friendly.

Rating:

5.0

super fast

Rating:

4.0

Very good help.

Rating:

1.0

At the register, the female clerk was more interested in her cell phone than taking care of me (the customer). I was assigned a vehicle but could not find it in the lot. Even though there were several staff in the area, no one came to assist. Turns out the assigned vehicle was blocked by another U Haul vehicle. So back to the counter I go. The same female clerk with her face in her phone. Upon inspection of the vehicle, the dashboard error message read something like "tire service required" and the flat tire icon was visible. Back to the counter to ask staff for assistance. I was directed to ignore the message as it may be a "sensor error". The error message and flat tire icon was visible for the rental period.

Rating:

5.0

You need to get more help at check-in/checkout counters. The guy that was there on Sunday 10/13/24 was great. He was by himself checking 2 customers with what they needed. He was fantastic. Good work!!!!

Rating:

5.0

Good customer service, and staff was helpful in attaching trailer. Equipment in excellent condition. Will 100% use in future

Rating:

4.0

The UHaul storage building is on a very busy corner with limited parking, but the storage units are clean and well lighted. Also, the staff was courteous and helpful.

Rating:

3.0

The location was fine. Pick up was terrible. There was only one person working on a busy Sunday afternoon. The utility dolly I reserved was not with the truck and an appliance dolly was substituted, for which I was charged the higher rate. The truck was not fully fueled when I picked it up, yet I was required to return it with a full tank. The self-service return was time consuming and confusing.

Rating:

5.0

I just submitted my comment but few words were changed through spell check. People have been hooking at the edge of fenders and the skirts caused thorn and bent. Suggest to fix and add the ring hook to the trailer.

Rating:

5.0

Excellent, professional and very friendly service. Again, this is not my first time here. Always very consistent.

Rating:

5.0

Great experience

Rating:

5.0

Clean and staff was helpful.

Rating:

4.0

Somehow had roaches in one corner of my unit and they were babies! I haven’t been to my unit in months since I picked up my fall decor and I haven’t returned anything! Now all of a sudden I find roaches 🪳 I have not seen a house roach since 2010

Rating:

5.0

It is

Rating:

5.0

Carmen is literally the best ever. Someone should give this woman a raise and a bonus! She is so kind even though this story is always wildly busy. Most recently, I was moving out of my storage unit and trying to get movers to move my stuff into a UBox to ship to Illinois. I was so close to cancelling the order, after finding out that the Slaughter Lane location temporarily paused UBox services. Carmen literally drove to the Ben White location to get my UBoxes and bring them to Slaughter Lane, at no charge to me. She was communicative, friendly, and kind when I needed it most during a cross country move. She also coordinated with my dad, who helped manage the move in Austin since I am already in Illinois. She was sweet and kind with him the entire time. Can’t thank her enough or reiterate: GET THIS GIRL A RAISE!

Rating:

5.0

The only complaint I have was the long lines at the counter. The place was just very busy and they seemed to be doing the best they could. I would recommend! I also rented a truck for both move-in and move-out and was happy with that process as well!

Rating:

5.0

Carmen was very helpful and friendly

Rating:

4.0

This unit served its purpose and it was easy to manage the unit through the app. However, a new employee did stress me out quite a bit by making me believe my unit had been emptied and calling me to ask if I still wanted it the morning of Friday, August 16. That led to the start of a police report I allowed to expire when I finally got a call back saying, "Oops! Wrong unit (even though they'd been telling me my exact unit number was emptied)." That is ... Something you may want to double check before calling a customer. Sorry if I came off a little hot in the voicemails to the manager's number I was given, but I'd argue that would be a pretty anger-inducing call for anyone! Overall, not a bad experience and I really appreciate this place processing my move out quickly so I wouldn't have to pay for a month where I didn't need the unit, but just make sure new employees know to double check certain things and have empathy for the person on the phone.

Rating:

5.0

U Haul, is the best and real organized. Professional staff. Always making it fast and beet prices

Rating:

1.0

I saw dead roaches on the floor of the 4th fl where my stuff was. There were no dollys to move bc the homeless stole all of them and they weren’t replaced and I had to buy my own. Managent did nothing to help annd didn’t even seem to care that they had no equipment to help their customers. I called this location several times and nobody ever answered their phones so I was always transferred to the main uhaul line-I left a note for management to get back to me and she didn’t after 3 weeks so had to reach out yet again. It’s poorly run and that is seen everywhere.

Rating:

3.0

The location was very busy and there was only two employees working. It was stressful and irritating. The gentleman at the desk was handling two customers at the same time. He needs a raise. He is the only reason I'm leaving an average rating. Otherwise it would be below average. You need to have more employees working. I wasted a lot of time waiting in line after driving 15 hours to get there and just wanted to be done. HIRE MORE PEOPLE! The front room was jammed packed with boxes, that you only had one way in and one way out. I had to climb over things to get out.

Rating:

5.0

All the people that work in that location really do go above and beyond for you. Yesterday they can be busy at times. Probably due to the excellent service at this location! Carmen the manager took care of everything thing in the absolute best way possible. Carmen and her assistants are well trained professionals. They make you feel welcome and valued.

Rating:

1.0

It was very hard to access the building. Frequently the employees would park trucks and trailers in front of the loading bays so there was no or very limited access to load/unload. On our move-out day we rented a truck at 6:30pm and while I was in the office renting the truck, an employee parked a trailer in the only available bay. We only rented the truck for 12 hours. We asked them to move it and they told us no then left to go home. We had to wait for other customers to leave, then use a non-truck bay with only two hours left to closing. We weren’t able to load everything into the truck because of the lack of time. We had to return the truck and come back several times in our car to get the rest. That’s not acceptable. Even when you could find a spot, it was always crowded and hard to back into. There was always a cause for significant delays, both moving in and out. There was even one day I was stranded on the road, I couldn’t even turn into the parking lot of the building, because it was crowded with trucks that were dropped off. They need a better system or alternative parking for the dropped off trucks because the current system makes everything harder for the storage customers. I will never use this location for storage again. It’s not worth the hassle.

Rating:

4.0

Everything was great except the price hike after each year.

Rating:

5.0

Christy was wonderful.

Rating:

5.0

I first worked with Francis at the Research Blvd location but she referred me to Carmen whose location has 24 hour access. Francis was incredible to work with! Carmen and Abby were very helpful! I’m happy to have a storage unit at their location.

Rating:

5.0

Very helpful staff

Rating:

5.0

Very easy and convenient

Rating:

2.0

Being told that the doors were unlocked and I didn’t know how to use my card, as a senior citizen, I had to wait while to prove it to someone that they were locked! Next thing the unloading and loading area for individuals was always filled with cars! The carts all had rails on them except one! Which took me several trips to retrieve my belongings. There was just one that was a flat cart. More time out of my day! I was charged a late fee a couple of times because of my card being hacked. I tried the first time, going to the office and the new general manager at the time said that she could not refund my late fee. The other times I just didn’t bother because I felt it wouldn’t matter. I spoke with the new GM as I was moving my belongings out, without an area I might add, I told her the situation that I had one more pick up things left and I had to drive north of Leander and there was no time for me to come back That evening of 4 April. Early war on the fifth which my rent was due I was there and they had already charged me April rent. Of course it came out early April 5 immediately. She did give me a credit. I don’t understand why you take it out immediately and it takes a long time to get it credited back . Once again I am a senior citizen and I need all the money that I can keep. I would also like to mention that the new general manager is very professional and friendly, the best one yet. The only problem I had with that was the employees interrupting her when she was taking care of my needs. She was absolutely fabulous!

Rating:

5.0

Frequent Lee went into office area spoke with various employees, every single, one of them upstanding, respectful, thoughtful during a very stressful time of moving. They were courteous and walked you through step-by-step that made it feel very comfortable again appreciate all staff members and the quality of service keep up the wonderful work your employees only as good as their trained so you are doing an outstanding job yourself. Thank you so much. Be seeing you in the future.

Rating:

5.0

I would greatly appreciate extended access hours

Rating:

5.0

Everyone was so friendly and welcoming Great team 10/10

Rating:

5.0

Staff was outstanding they didn’t make me feel rushed. They explained things to me in detail so I was able to comprehend what I needed to be doing for Rental and for storage during this highly stressed time of a move they made me feel comfortable and relaxed. definitely will keep using them.

Rating:

4.0

I had a problem with the gentleman that was working in the garage. He was absolutely rude, obnoxious and uncomfortable to be around. He acted like serving was a burden and he talk to you with hostility. I don’t know his name but I’m sure I’m not the only one who complained about him. Everyone else was great that’s the only reason why I couldn’t give you guys a full hundred percent.

Rating:

5.0

The folks operating the Slaughter Lane UHaul are the finest in the business. Kind, courteous, helpful, etc. I had such a great experience with the folks there I regret moving away!! Thanks for everything, SLaughter Lane UHaul personnel!!

Rating:

5.0

Very helpful

Rating:

5.0

Amazing service. Moving is already so difficult and stressful. Nice to find this Uhaul storage facility.

Rating:

5.0

Great place, great people. They listen and make sure you are taken care of in timely manner.

Rating:

1.0

They have roaches.

Rating:

5.0

I have been with this facility since 2004 and have been very satisfied with this facility.

Rating:

5.0

Many thanks to the employers to supported me.

Rating:

5.0

The staff greet me when I walk in the door every time they are helpful and willing to help, always stocked with what I need I’m very pleased.

Rating:

5.0

This UHaul location is my favorite! Staff are always helpful and nice. Great customer service. The GM Veronica Luna was amazing!!! We had some issues and she solved them without hesitation in minutes. We left happy and satisfied! Definitely would recommend using this location for storage and/or Uhaul moving equipment. I will definitely be using them again!

Rating:

4.0

There were bats in our first unit and we had to change units a couple of times.

Rating:

3.0

My rent kept going up which is why I left.

Rating:

2.0

The first time we used this facility, the elevator stopped working. The employees were unable to provide me with a time it would be functioning again. There was no urgency to fix it. The next time i came back, i used the "moving help" in which u-haul suggested when i used a truck. The company didnt show up. U-haul was unhelpful because it is a third party, even though its part of the truck rental process. I had to move everything myself. Overall, the u-haul experience has been much lower than what i had with extra space storage ans would not come back.

Rating:

3.0

For the pass, I would say 20 years I have seen managers come and go, but I always knew them and had a rapport with them. Never had an issue with the staff, but I would think that when a person is leaving and leaving prior to the end of the month which mine was up on the eighth and I left on the 28th and was paid up that they would’ve at least said thank you for using Uhaul or something. The girls theirs seem very unprofessional didn’t seem like they gave a crap and just dismissed you like you were a rag and that was my worst experience in all the years that I have been there.

Rating:

5.0

Your employee Ashley at Slaughter and I-35 location was very helpful.

Rating:

1.0

Honestly I would like a refund. The storage unit that I rented out was not ready to be used, it had double locks from the previous tenant. When I brought it up to the staff they told me I had to pay a locksmith to come remove a lock to a storage unit I just rented out.

Rating:

5.0

The Staff was Courteous & Professional In Sprite of My Health Issues & Homeless, Thanks To God 🙏🙏🙏.

Rating:

5.0

Very helpful and took time to go over everything.

Rating:

5.0

Veronica and her staff were all VERY helpful and professional...even the dcheck in dude outside was even greetful

Rating:

5.0

Very professional and Courteous?

Rating:

4.0

No payment options or help for people going through a harsh time, people put stuff in storage not only because they have so much stuff and lots of money to have extra storage. Other people put it there because they are sleeping in the car but they things are valuable. I hope I get notified of when they are selling my relative’s ashes and my furniture

Rating:

2.0

There were bats. One was in my first unit. Also, I was assigned a unit that was smaller than I was told on the phone.

Rating: