Customer did not leave a comment.Marilyn H.
Customer Reviews for U-Haul Moving & Storage at Slaughter Lane
Austin, TX 78744
(Next to Home Depot)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was courteous, kind and helpful. Thank you.Larry J. | First Impressions
Customer did not leave a comment.Rachel G.
Very easy to rent and return. No issues with the van. Employees were very helpful and professional.HOLLY M.
Never did the walk around or saw the mileage and gas before signing so I got over charged will never go to this location again in Austin off of slaughter and IH35 ðŸ¤¬YVETTE R.
The associate on the lot did not want to get on the ground to hookup the electrical from the trailer to my car, so he asked me to. What a lazy SOB. The General Manager Tristan was a great guy - very warm and welcoming.RYIAN C.
More customer service. Long wait time.DEBORAH W.
Literally an amazing STAFF here! Had an emergency right before they closed and I needed a tow Dolly, I probably walked in at 6:59:59 PM and they were still so welcoming and got me taken care of in under 10 min. I was able to go tow my vehicle and drop the trailer back off after a few hours. Amazing staff and location! Life savers!!! Thank you slaughter Uhaul team.KAILEE I.
Customer did not leave a comment.BUDDY D.
Poor customer service. Employee said gas tank was full it was not quite full, got charged. Also got charged a second full day because it wasn't returned on time even though it took 45 mins to get the truck. I declined the coverage and they slipped it in the contract. I will not be using U-Haul again!THOMAS L.
Customer did not leave a comment.Octavio T.
Customer did not leave a comment.James H.
Customer did not leave a comment.Martin M.
Customer did not leave a comment.BLAKE L.
I was charged for a furniture dolly. None were available at the time of my truck pickup. I am still waiting for that charge to be reimbursed. The APP seemed like a very convenient method to reserve, pick up, and return the truck. But...after trying for 30 minutes to get confirmation to pick up the truck I changed my mind. The APP needs considerable improvements.Gaylon J.
Customer did not leave a comment.WILLIAM M.
The guy was very friendly and helpful.SHERI M.
Customer did not leave a comment.JESSICA S.
When I turned in the truck, no one would finish my business--just took keys and said I'd get an email. then charged an extra day on my credit card--74.80. After spending and hour on phone trying to speak to customer service (disconnected twice), I got Kevin who was very helpful and straightened it out. The truck was rented on 5/3 and returned 5/4. The bill said it was returned 5/6. Whoever is running the location is either sloppy or dishonest. Very frustrating to waste your customers time like this. Robert WebbRobert W.
I'm a huge fan of Uhaul and we have used you guys many many times over the years. We've always had wonderful service until this one time. The van disappeared in front of our house and we've been charged $600. When trying to understand what happened, the Branch Manager, Tristan, was particularly rude, I had to stop the conversation as he became more aggressive and offensive. I've made a formal complaint to head office and I am awaiting a response. I hope to continue using Uhaul once this matter has been resolved. I would recommend all your other local locations, especially the Ben White office. But this location, with its unmasked, unhelpful team, must be running scams on its customers with all these bully tactics. I've never been spoked to by a manager in such away. If one of my employees behaved in such a way, I would want to know. To protect your name and brand, I really hope you investigate him, and his team.Michael C.
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.Monica H.
Customer did not leave a comment.CAI F.
Customer did not leave a comment.LUKE M.
Customer did not leave a comment.Yvonne S.
When checking in rental need to complete process immediately.LAWRENCE R.
Keep up the great customer service. I was in and out and on my way with everything I needed. Thanks!!JOSE S.
Customer did not leave a comment.JESSE S.
Get the reservations right.CHARLA M.
Clean your vehicles and keep fuel filledTheodore K.
Great customer assistance at this location, well ran, neat maintained facility. The staff was courteous dependable and professional. Would definitely use this location again!SHONTAY W.
When I got to the location, one of the team members treated me so rudely and did not even try to help. He was not an example of customer service. He should not be there if he is going to treat customers so horrible. I had a reservation and it got cancelled. He rudely informed me that Uhaul can cancel reservations whenever they like without notifying the customer. He would not let me rent a vehicle because he stated they have no vehicles left to rent. I had to make another reservation and this time when I was climbing into the cargo van he started barking at me to scare me while he and his coworker started laughing. If I didn't need that cargo van, I would have just left and gone somewhere else. I will not recommend anyone there and will never go there again. I will never recommend a place where you are treated so horrible.SHELLY C.
Thank youhomer t. | Overall Experience
Was over charged and employees were aggressive and angry. Not happy to be at work. Clearly out to hurt the customer at any timeMATTHEW DAVID M.
Customer did not leave a comment.Anayudith N. | Overall Experience
When we went to pick up the flatbed trailer I had completed the online check in to save time, as we were pressed for time. When we arrived the stores computer system was down. It happens. We were patient as it took them a long time to try to help other customers. When it was our turn, I had to redo the check in. I was charged multiple times because of the system errors. Again, it happens. I was understanding. It took a while to get checked out and again, a while to get the trailer hooked up. The location was busy and understaffed. Again, no problem. I'm disappointed because we were a little late turning in the trailer (because of an accident that had standstill traffic) and we were charged an additional $47. I was hoping that we being understanding, the store would be understanding with us.MARISSA G.
Customer did not leave a comment.KRISTIN K.
Get the phone at this location working.GREGORY A.
Customer did not leave a comment.STACY IRENE G.
This is absolutely the best, most compassionate, well-run U-haul I have ever seen. I've never even considered a U-haul that could be so professional and gracious. The management and leadership is class from top to bottom and there isn't another U-haul location I'll ever consider going to while I'm in this town. Appreciate you tons!STEVEN S.
I rent from U-Haul almost weekly, frequently the larger trucks. I can speak from experience when I say it really doesn't seem like pre and post preventative maintenance is being done in most of the vehicles. Power steering, brakes, AC issues all come to mind when regarding the majority of vehicles I've rented.Joseph W.
There was a homeless woman living in the trucks, she was staying in the trailer of one when we arrived to drop off.Justin T.
The guy hooked me up to wrong trailer. I was charged a late fee and I returned it the same day.artist C.
Folks at desk seemed overwhelmed. Also, drop off information to another location was incorrect. Yard folks were good but desk folks need some help and to improve on their accuracy of informationGregory N.
Not thier fault but got bumped around from reservation and had to pickup truck 30+ miles out of the way We had an additional 1 hr in getting our work done Then had to pay for extra mileage That is B s!xtWESLEY S.
Customer did not leave a comment.KELLY M.
side mirrors and backup camera were dirty, but rest of of the truck was clean. I will say that the seats have NO lumbar support at all making sitting in the chairs tough even after 3 hours of driving, let alone 3 days of driving. If chair quality can be improved and if the truck had cruise control it would make it betterSTEVEN F.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.BRETT G.
Customer did not leave a comment.ANDREI S.
Customer did not leave a comment.Richard P.
Everyone was super nice and friendly. Fast process and no hassles which is always appreciated. Will use again.ANA G.
Our debit cards were swiped several times because the cashier said she was having problems. Each time she swiped our cards we were charged. We HAVE NOT received our money back. We've let management know and they give us the run around or promise the money will be returned and still NOTHING. The Truck worked out great but the unprofessional customer service and the unwilling to help has been a pain even with the transaction on our bank accounts right in black and white.Julian E.
The cargo van had a broken passenger mirror and many other internal damages. Luckily, U-Haul texted when I was about to leave to remind me to make note with the staff regarding the damage. The staff was friendly and it was easy to rent from here.ANDREW W.
Double check fuel level and dolly before renting out. I too a truck that had just been returned. The sheet said full but it was 7/8 full bed the dolly wasn't tethered so it slid around while I was driving it to my home. Service was great otherwise.KRISTIAN C.
Customer did not leave a comment.Jessica C.
Customer did not leave a comment.SHERRI G.
This location WOW'd me, new management has made a lot of changes for the good so far. Nice clean smelling lobby, staff Is polite and very mannerable. I'm now back to using this location, thanks uHaulUhaul S.
Customer did not leave a comment.Grace T.
I received the truck and saw a few marks on it but I could not upload the pictures because the Link given did not work. No time to talk to anyone.GARY J.
Customer did not leave a comment.Elizabeth J.
Customer did not leave a comment.BRENT M.
Customer did not leave a comment.TRAVIS G.
Online check in was not quick or easyREMA E.
Customer did not leave a comment.Peter G.
The vehicle had a busted passenger side mirror. Van pulls to one side when driving. When I went to get the van, the gentleman outside pointed from a distance at the van I would be using. Both seats were covered in dog hair. No walk round was done prior to leaving. The gentleman on the outside was maskless when interacting with me.belton A.
Customer did not leave a comment.PAUL C.
Make sure the van sliding door opens.Jena G.
Need better communication when the location gets changed with no notice to customer. We were supposed to pick up in Buda, went there, but no trailers. The location had been switched to Slaughter Lane.JOHN M.
Staff more than two people at the location. walked in to pick up my reservation at 11:30 and wasn't able to leave with my truck and trailer until around 12:40 which caused me to be too late to return the truck and trailer on time.JETT J.
The staff was very professional and courteousRICHARD V. | First Impressions
Customer did not leave a comment.ARNOLD R.
Customer did not leave a comment.Robert E.
i was supposed to have a closed trailer but you gave me an open one. and the guys next to the trailer didnt really offer a solution or apologize.CADELYN B.
Second time in a row I've been fucked over with mileage reading and charged more than I drove by <15 miles. Fucking scam.MARISOL T.
There is always a shortage of pads everywhere - Tyler Tx, Austin Tx - why is this?THOMAS G.
Nothing PerfectJOE A.
Customer did not leave a comment.JOSHUA S.
No changes required. Excellent equipment and service.OSCAR J.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.JAMES V.
Customer did not leave a comment.Bethany D.
The Associate that helped me was wonderful! It was very nice working with someone with a positive attitude. He was very helpful and friendly.jessica d. | First Impressions
Customer did not leave a comment.jimmy E.
Customer did not leave a comment.JOSE A.
It's never any fun, moving, but UHAUL definitely makes the ordeal a little more tolerable. A very friendly, & helpful Staff...nothing is too much trouble with Ross (at Slaughter Ln,) behind the wheel. Thank you all for being such a big help! Debbie. Gdebbie g. | Overall Experience
Customer did not leave a comment.JOSIE Q.
Customer did not leave a comment.JOHN ROBIN T.
After trying to rent from the Ben White boulevard location, and being rudely treated by three people including the Mgr, I gave up and went to the S I35 location and the people there were super friendly and quick. Managers really do set the tone for a retail location. Horrible soul at the Ben White location trickling down to the people below him.SCOTT J.
Everyone was greatJEFFREY L.
Customer did not leave a comment.Christopher C. | Overall Experience
The people play and talking when I returned the truck I walk inside and they send me outside waiting and no body when there ...I have to go to the other side and ask If someone going to help me ...and when I ask for recipes or paper they refuse to print anything and told me everything is electronic.ALFREDO G.
Customer did not leave a comment.David F.
The app was a little confusing.Neena L.
Customer did not leave a comment.Carrie R.
Staff attentive, friendly, and prompt. This location has always been my â€œgo toâ€ and never fails me !Brian R.
Love going to pickup and return uhauls there fast and efficientLAURA B.
Customer did not leave a comment.JOEL S.
i paid for 2 furniture dollies never received them made my move difficult didn't get reimbursed for them either very unhappyNeal K.
Customer did not leave a comment.paul L.
I have had the worse experience with this location a number of times .Just recently, the store was opened whenI returned the 6x12 trailer and the guy unhitched the trailer and I asked him everything is ok , he said yes. Just yesterday I was talking to customer service about another issue only to learn that the employee never put thru the return of the trailer,So when i was on the phone to customer service, she asked when i was going to return the trailer ? I could tell you other problems that I had at that location. I will have to always be extrra carefulwhen I use your company, because of the mistakes that have been madeRON K.
Customer did not leave a comment.JEREMY M.
Very organized and helpful was was in and out in 15 minutesGregory B.
We were promised three furniture dollys and one utility dolly but when I arrived to pick up the truck only one utility dolly was available.barry C.
Customer did not leave a comment.FRANCISCO R.
Customer did not leave a comment.Joseph W.
The trailer tires are over inflated at most locations. It makes it ride and pull terribly. The psi was 10 pounds over on 3 of the four tires. This is a company wide problem.JAMES B.
UHaul provided a storage unit free of charge for 30 days for those of us who were negatively affected by the Winter Storm last month. This was very helpful to us while we moved stuff around to get broken pipes fixed and drywall replaced. You helped us manage through a very frustrating situation. Thank you so much, UHaul.Lawrence O. | Overall Experience
Ronald was on the ball and there anytime I needed something when I rented my storage unit and dropped off the truck. Great experience!!leslie b. | First Impressions
Customer did not leave a comment.Mark B. | First Impressions
Customer did not leave a comment.sam g. | Overall Experience
Customer did not leave a comment.DAVID H. | Overall Experience
Customer did not leave a comment.BETH E D. | First Impressions
Customer did not leave a comment.Dillan M. | Overall Experience
My only concern was that after I moved out of 3 units on January 2nd, I continued to get 'late fee' notices via email. Spoke with Corporate Office and she said would email the facility. Yesterday, I got another email with additional late fees.Irma S. | Overall Experience
Customer did not leave a comment.Joshua Y. | Online Move In
Customer did not leave a comment.MaryHelen G. | Overall Experience
Customer did not leave a comment.WILLIAM H. | First Impressions
Customer did not leave a comment.linda w. | Overall Experience
Customer did not leave a comment.Gary R. | Overall Experience
I always know where to store my stuff. I just wish that the prices were lowerMichael R. | First Impressions
Customer did not leave a comment.joleisha h. | Overall Experience
I have nothing good to say about the GM, Ross.jessica c. | Overall Experience
U-Haul at Slaughter doesn't answer phones. During the pandemic, I went inside and only one worker, Jeanie was wearing a mask. Social distancing was not taken seriously. I had to call the national office numerous times to get a message to Ross the manager there. I had major heart surgery and didn't want to go back inside again because it was a risk to my health. Better attention to clients needs to be addressed. I had storage there since 2005. Glad that part of my life is over.THERESA D. | Overall Experience
Customer did not leave a comment.steve p. | First Impressions
Messed up my billing and illegally locked me out of my unit. I called days ahead and was told by management that everything was taken care of, but was still locked out when I arrived with professional movers. Had to wait a half hour in long line for someone to unlock the unit. Even though I moved out on the 6th, was still made to pay for the full month through the 26th.Jason L. | Overall Experience
I was in a quick need of a Unit, & worried that I might not get one in time for my Move, the next day. U-HAUL Storage Facility, was close, processional, courteous & with a helpful Staff, they turned my day around. Thank You Guys! Debbie.debbie g. | First Impressions
Customer did not leave a comment.Elizabeth I. | Overall Experience
~ The truck has a very annoying, high-pitched whistle which occurs at about 70 miles an hour; not very fun on a 24-hour road trip! Seems to come from the driver's-side windshield, in the corner. ~ The air conditioning would also simply cut off, for no reason, causing us to scramble about playing with dials, etc. until it began working again. ~ The young man I initially spoke with about accessing our free 1-month self storage unit was more interested in telling me what was wrong-- i.e. he wasn't finding a reservation made from the Holland, Michigan store-- than in how to help me remedy the situation. I literally had to ask him, "So is there anything you can do to help me fix this instead of telling me what is wrong?" He immediately responded, "Oh! I can make a reservation for you." Why wasn't that his first suggestion?! ~ When I arrived to get my storage unit the help seemed unsure of what they were doing. When we were finally assigned a unit and took our first load up, we opened the unlocked unit to fin d it full of someone else's stuff! When I returned to the office, no explanation was offered for the mix-up and no apology for the inconvenience. Maybe a little better training in customer service is needed?Sandy M. | First Impressions
Customer did not leave a comment.Meredith L. | Overall Experience
Customer did not leave a comment.Jariatou S. | Overall Experience
Good people Good prices.sean c. | First Impressions
The lady that checked me in was very professional and helpful and I appreciate her very much. Thank you, GaryGary R. | First Impressions
Easy access, convenient, clean and safe location. The staff was always very helpful when I had questions. LCLinda C. | Overall Experience
24/7 Access should be available to all for freeDejone T. | First Impressions
The staff at The Slaughter facility are amazing people. Professional, knowledgeable , helpful & caring. Someone was always able to answer my questions or offer advice about a moving project as needed. AND your costs made it all “doable” for my family.Pat G. | Overall Experience
As I was removing my stuff from the unit we had roaches crawling under the wall from the other units. I didn't like the fact that you couldn't refund me the money for the 4 remaining days on the unit.Kay S. | Overall Experience
Customer did not leave a comment.Rozanna H. | Overall Experience
I can’t remember his name, but the general manager was great and helped us with the whole process and made it easy on us!Isabel P. | First Impressions
It was a very smooth transaction to rent a truck for a day and storage unit for two months. Thanks for the one month free as it really helped in the transition from Buda to Bandera. Very nice facility. Great experience - especially in this stressful time .LINDA C. | Overall Experience
Customer did not leave a comment.Lilli C. | Overall Experience
Customer did not leave a comment.William W. | Overall Experience
Customer did not leave a comment.Rodney A. | Overall Experience
Customer did not leave a comment.LOU ANN L. | Overall Experience
When I moved in the alarm system was malfunctioning and there didn't seem to be any urgency in fixing it. Also, the after hours entry system didn't work. Most of the staff was friendly, but some could have been more friendly. When I moved out, everything seemed to work fine.jennifer b. | Overall Experience
Very helpfulJohn H. | First Impressions
The staff was very friendly and helpfulTyler D. | Overall Experience
I was charged for another day even though when I turned it in there was notes on my acct and I had them look at it it was a mistake on U-Haul and I spoke to Liz in traffic And she notes my acctKevin B. | First Impressions
I've been doing business with U Haul for many years and have never been disappointed. Great staff and service always.WENDY D. | First Impressions
The folks at the Slaughter location were outstanding. Very friendly and helpful. I would definitely use them againTyler D. | First Impressions
it was fastMiguel P. | First Impressions
Location Is convenient, I had easy access to my unit and it was kept clean . The staff is very helpful and friendly. I highly recommend this U- Haul StorageSIGNE S. | Overall Experience
It was a nice experience renting.. The manager was very kind and making sure that everything went well with the rental.. I would definitely rent here again..Rose D. | Overall Experience
Great location but no where to parkAngel C. | Overall Experience
Pictures online are not the actual size of the storage unit either is the description of what can be placed on the selected unit sizeDenise M. | First Impressions
Excellentcharles t. | First Impressions
the staff is very professionalRUBEN C. | Overall Experience
I am very unhappy with the customer service I recd getting my storage, the rental price, her attitude towards me and many others. I rent trucks from you guys. I will look for another location. Not hapAngel R. | First Impressions
Everyone was courteous and very helpful. They gave detailed instructions as to how to access my climate controlled storage unit. The unit and floors were very clean.MARIANNE R. | First Impressions
We have used this location for years for all our storage needs (to store items, transport items) and even to fill our propanes tanks. The staff is always friendly and helpful. Highly recommended!!Elizabeth L. | Overall Experience
Muy buenas instalación dios los bendigaronald s. | Overall Experience
The group at this location were incredibly helpful. Orlando and his team followed up with me in a timely manner and helped make the checking and unloading quick and painless. Employees were amazing!Jeff O. | First Impressions
Too elongated miscommunication!ANGEL J. | Overall Experience
The 10-ft truck that I rented from y'all when I open the back had roaches crawling all through it the every time I opened my storage unit the alarm went offherbert c. | First Impressions
a minor dispute was handled quickly and professionally. Thank you, Orlando.tom m. | Overall Experience
Some of the employees are very helpful and other seem to ignore me and don’t assist me with my needs. Maybe a culture thing but I consider it annoying.SYLENA S. | Overall Experience
Great HELP and service from the staff at this Slaughter Lane office. THANK YOU. Tom Madsentom m. | First Impressions
Great customer service. Very friendly and helpful. Thank youSina S. | Overall Experience
Informed the office I was moving out of my unit and was told I would get an email once it was processed.... next email I received was to inform me my rent was overdue...kathryn A. | Overall Experience
had issues checking in and out of the unitsMike R. | Overall Experience
Great staff. Clean and easy access. Safe and climate controlled for my antique furniture.Lori H. | Overall Experience
Great service they are quick to get you in and out.Mary R. | Overall Experience
Do I receive a pro-rated refund since I left on 6/3/19 and it was paid thru 6/21/19?Xochitl R. | Overall Experience
Would use again if neededConnie C. | Overall Experience
Good experience overallJOSEPH M. | Overall Experience
Great job all aroundpaul r. | Overall Experience
The owner and his staff were always very helpful and the facility was clean and safe. I will recommend this store to my family and friends.stephanie m. | Overall Experience
Service was good.jamie y. | First Impressions
Great servicekimberly c. | Overall Experience
Very helpful and friendly.Mathew T. | Overall Experience
Took a longgggggg time to check out. Like upwards of an hour.Anthony M. | Overall Experience
very good and very friendlyJordan R. | Overall Experience
This U-Haul storage facility is clean and easy to use. I felt like my things were safe. It was just too expensive.Connie b. | Overall Experience
U-haul is a very safe place to store things and the price for climate control is reasonable. There's a large elevator, lots of carts, good cart ramps, and good docking ramps. Well staffed, clean.ELIZABETH W. | Overall Experience
Outstanding staff and provided help immediately.Mathew T. | First Impressions
Great facility- easy move.Gabrielle G. | Overall Experience
The manager and staff provided outstanding customer service. I will definitely be recommending this location to friends and family.tiffany p. | Overall Experience
We were greeted by the store manager and I can't tell you how impressed we were with his hospitality. It was a wonderful welcome back to Texas. Everyone there was absolutely wonderful! So helpful!Star M. | Reservation
Given poor size selection advice that caused us to move twice hence two charges. Only manager made good decision in second move. Live and learnSoila G. | Overall Experience
My first selection for storage would be U-Haul. They seem to be located at an easy access area. The prices are equal or better than most place. The people are always there to help. Carl Baniccarl b. | Overall Experience
Convenient location as well Satisfied customer, thank you for all your assistanceEdgar M. | Overall Experience
Courteous staffkaren m. | Reservation
Roaches were seen in the facility and I had some concern regarding the safety of my belongings due to the fact I found automatic sliding doors were found unlocked around 3 am.william t. | Overall Experience
Great staff everyone was very professional & friendly. Outstanding customer servicemaria c. | Overall Experience
Service was great. The girl who waited on me was very sweet & helpful. The facility is very nice & cleanEdie H. | Reservation
Michael was particularly helpful in my move out process. Very friendly too.Grace G. | Overall Experience
This Uhaul is great — quick in and out. Everything was ready to go which minimized our time there.Elizabeth L. | Overall Experience
Had to wait over 30 minutes to get service due to there being only one person running the register. If someone is not qualified to run a register then they should not be loitering in the checkout areSoila G. | Reservation
The building is clean and well lit, the staff was helpful.Laura C. | Reservation
The staff was always very friendly and helpfulSUSAN F. | Overall Experience
I have been coming here for 4 years for all my moving & storage needs. Every single time it is a great experience. I recently moved to Buda & will continue to come to this location for future needs.GEORGIA G. | Overall Experience
I rested a u-box. When is cam to pick it up out of storage. I was not aware that they needed 24 hour notice to get it out of storage. When checking out U-haul should inform people to avoid delays.manuel s. | Overall Experience
Great experience.Eric R. | Overall Experience
Great customer experienceGREGORY D. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!