Moving Truck Rental in Austin, TX at U-Haul Moving & Storage at Slaughter Lane

8754 reviews

9001 S I-35   Austin, TX 78744
(Next to Home Depot)

(512) 280-3232

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(512) 280-3232

9001 S I-35
Austin, TX 78744
(Next to Home Depot)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Austin, TX 78744

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Customer Reviews

Average Customer Rating

8754 reviews

Let us know what you think.
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Write a review
Rating:
5.0

Literally an amazing STAFF here! Had an emergency right before they closed and I needed a tow Dolly, I probably walked in at 6:59:59 PM and they were still so welcoming and got me taken care of in under 10 min. I was able to go tow my vehicle and drop the trailer back off after a few hours. Amazing staff and location! Life savers!!! Thank you slaughter Uhaul team.

KAILEE I. 
Rating:
1.0

Poor customer service. Employee said gas tank was full it was not quite full, got charged. Also got charged a second full day because it wasn't returned on time even though it took 45 mins to get the truck. I declined the coverage and they slipped it in the contract. I will not be using U-Haul again!

THOMAS L. 
Rating:
4.0

I was charged for a furniture dolly. None were available at the time of my truck pickup. I am still waiting for that charge to be reimbursed. The APP seemed like a very convenient method to reserve, pick up, and return the truck. But...after trying for 30 minutes to get confirmation to pick up the truck I changed my mind. The APP needs considerable improvements.

Gaylon J. 
Rating:
5.0

The guy was very friendly and helpful.

SHERI M. 
Rating:
1.0

When I turned in the truck, no one would finish my business--just took keys and said I'd get an email. then charged an extra day on my credit card--74.80. After spending and hour on phone trying to speak to customer service (disconnected twice), I got Kevin who was very helpful and straightened it out. The truck was rented on 5/3 and returned 5/4. The bill said it was returned 5/6. Whoever is running the location is either sloppy or dishonest. Very frustrating to waste your customers time like this. Robert Webb

Robert W. 
Rating:
1.0

I'm a huge fan of Uhaul and we have used you guys many many times over the years. We've always had wonderful service until this one time. The van disappeared in front of our house and we've been charged $600. When trying to understand what happened, the Branch Manager, Tristan, was particularly rude, I had to stop the conversation as he became more aggressive and offensive. I've made a formal complaint to head office and I am awaiting a response. I hope to continue using Uhaul once this matter has been resolved. I would recommend all your other local locations, especially the Ben White office. But this location, with its unmasked, unhelpful team, must be running scams on its customers with all these bully tactics. I've never been spoked to by a manager in such away. If one of my employees behaved in such a way, I would want to know. To protect your name and brand, I really hope you investigate him, and his team.

Michael C. 
Rating:
4.0

When checking in rental need to complete process immediately.

LAWRENCE R. 
Rating:
5.0

Keep up the great customer service. I was in and out and on my way with everything I needed. Thanks!!

JOSE S. 
Rating:
3.0

Get the reservations right.

CHARLA M. 
Rating:
2.0

Clean your vehicles and keep fuel filled

Theodore K. 
Rating:
5.0

Great customer assistance at this location, well ran, neat maintained facility. The staff was courteous dependable and professional. Would definitely use this location again!

SHONTAY W. 
Rating:
1.0

When I got to the location, one of the team members treated me so rudely and did not even try to help. He was not an example of customer service. He should not be there if he is going to treat customers so horrible. I had a reservation and it got cancelled. He rudely informed me that Uhaul can cancel reservations whenever they like without notifying the customer. He would not let me rent a vehicle because he stated they have no vehicles left to rent. I had to make another reservation and this time when I was climbing into the cargo van he started barking at me to scare me while he and his coworker started laughing. If I didn't need that cargo van, I would have just left and gone somewhere else. I will not recommend anyone there and will never go there again. I will never recommend a place where you are treated so horrible.

SHELLY C. 
Rating:
1.0

Was over charged and employees were aggressive and angry. Not happy to be at work. Clearly out to hurt the customer at any time

MATTHEW DAVID M. 
Rating:
2.0

When we went to pick up the flatbed trailer I had completed the online check in to save time, as we were pressed for time. When we arrived the stores computer system was down. It happens. We were patient as it took them a long time to try to help other customers. When it was our turn, I had to redo the check in. I was charged multiple times because of the system errors. Again, it happens. I was understanding. It took a while to get checked out and again, a while to get the trailer hooked up. The location was busy and understaffed. Again, no problem. I'm disappointed because we were a little late turning in the trailer (because of an accident that had standstill traffic) and we were charged an additional $47. I was hoping that we being understanding, the store would be understanding with us.

MARISSA G. 
Rating:
3.0

Get the phone at this location working.

GREGORY A. 
Rating:
5.0

This is absolutely the best, most compassionate, well-run U-haul I have ever seen. I've never even considered a U-haul that could be so professional and gracious. The management and leadership is class from top to bottom and there isn't another U-haul location I'll ever consider going to while I'm in this town. Appreciate you tons!

STEVEN S. 
Rating:
3.0

I rent from U-Haul almost weekly, frequently the larger trucks. I can speak from experience when I say it really doesn't seem like pre and post preventative maintenance is being done in most of the vehicles. Power steering, brakes, AC issues all come to mind when regarding the majority of vehicles I've rented.

Joseph W. 
Rating:
2.0

There was a homeless woman living in the trucks, she was staying in the trailer of one when we arrived to drop off.

Justin T. 
Rating:
2.0

The guy hooked me up to wrong trailer. I was charged a late fee and I returned it the same day.

artist C. 
Rating:
2.0

Folks at desk seemed overwhelmed. Also, drop off information to another location was incorrect. Yard folks were good but desk folks need some help and to improve on their accuracy of information

Gregory N. 
Rating:
2.0

Not thier fault but got bumped around from reservation and had to pickup truck 30+ miles out of the way We had an additional 1 hr in getting our work done Then had to pay for extra mileage That is B s!xt

WESLEY S. 
Rating:
5.0

side mirrors and backup camera were dirty, but rest of of the truck was clean. I will say that the seats have NO lumbar support at all making sitting in the chairs tough even after 3 hours of driving, let alone 3 days of driving. If chair quality can be improved and if the truck had cruise control it would make it better

STEVEN F. 
Rating:
5.0

Everyone was super nice and friendly. Fast process and no hassles which is always appreciated. Will use again.

ANA G. 
Rating:
1.0

Our debit cards were swiped several times because the cashier said she was having problems. Each time she swiped our cards we were charged. We HAVE NOT received our money back. We've let management know and they give us the run around or promise the money will be returned and still NOTHING. The Truck worked out great but the unprofessional customer service and the unwilling to help has been a pain even with the transaction on our bank accounts right in black and white.

Julian E. 
Rating:
4.0

The cargo van had a broken passenger mirror and many other internal damages. Luckily, U-Haul texted when I was about to leave to remind me to make note with the staff regarding the damage. The staff was friendly and it was easy to rent from here.

ANDREW W. 
No reviews have been submitted for this location.

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