The staff greet me when I walk in the door every time they are helpful and willing to help, always stocked with what I need I’m very pleased.
jacqueline r. | First ImpressionsSelf Storage Units in Austin, TX, 78744
U-Haul Moving & Storage at Slaughter Lane
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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U-Haul Moving & Storage at I-35 and Airport Blvd
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Storage Customer Reviews
- 4.0 Average Customer Rating
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This UHaul location is my favorite! Staff are always helpful and nice. Great customer service. The GM Veronica Luna was amazing!!! We had some issues and she solved them without hesitation in minutes. We left happy and satisfied! Definitely would recommend using this location for storage and/or Uhaul moving equipment. I will definitely be using them again!
Adrianna T. | Overall ExperienceThere were bats in our first unit and we had to change units a couple of times.
Fredericka M. | Overall ExperienceMy rent kept going up which is why I left.
Victoria P. | Overall ExperienceThe first time we used this facility, the elevator stopped working. The employees were unable to provide me with a time it would be functioning again. There was no urgency to fix it. The next time i came back, i used the "moving help" in which u-haul suggested when i used a truck. The company didnt show up. U-haul was unhelpful because it is a third party, even though its part of the truck rental process. I had to move everything myself. Overall, the u-haul experience has been much lower than what i had with extra space storage ans would not come back.
Karen K. | Overall ExperienceFor the pass, I would say 20 years I have seen managers come and go, but I always knew them and had a rapport with them. Never had an issue with the staff, but I would think that when a person is leaving and leaving prior to the end of the month which mine was up on the eighth and I left on the 28th and was paid up that they would’ve at least said thank you for using Uhaul or something. The girls theirs seem very unprofessional didn’t seem like they gave a crap and just dismissed you like you were a rag and that was my worst experience in all the years that I have been there.
BERNICE O. | Overall ExperienceYour employee Ashley at Slaughter and I-35 location was very helpful.
LEON M. | First ImpressionsHonestly I would like a refund. The storage unit that I rented out was not ready to be used, it had double locks from the previous tenant. When I brought it up to the staff they told me I had to pay a locksmith to come remove a lock to a storage unit I just rented out.
Abril S. | First ImpressionsThe Staff was Courteous & Professional In Sprite of My Health Issues & Homeless, Thanks To God 🙏🙏🙏.
Marty C. | Overall ExperienceVery helpful and took time to go over everything.
ROBERT B. | First ImpressionsVeronica and her staff were all VERY helpful and professional...even the dcheck in dude outside was even greetful
David R. | Overall ExperienceVery professional and Courteous?
RICHARD V. | Overall ExperienceNo payment options or help for people going through a harsh time, people put stuff in storage not only because they have so much stuff and lots of money to have extra storage. Other people put it there because they are sleeping in the car but they things are valuable. I hope I get notified of when they are selling my relative’s ashes and my furniture
CAROL A. | Overall ExperienceThere were bats. One was in my first unit. Also, I was assigned a unit that was smaller than I was told on the phone.
Fredericka M. | Online Move In