Customer Reviews for U-Haul Moving & Storage at South Havana

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at South Havana

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Mark S.
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Customer did not leave a comment.

Mark S.
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Customer did not leave a comment.

Jerre D.
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Customer did not leave a comment.

Jennifer C.
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Consider the age and quality of the equipment: the auto transport was clearly old and in need of being retired. The parts were very old and in addition to the tire bursting, one of the ramps came out of place on the highway resulting in a trail of sparks and nearly getting in the way of other trucks. We ultimately made it home safe, but the trailer was really a safety hazard to other drivers.

Chakakhan R.
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Customer did not leave a comment.

Ismat E.
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Thanks

ILA G.
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Easiest rental ever!!!

Alan B.
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Customer did not leave a comment.

Abebe H.
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Customer did not leave a comment.

MARY R.
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I don't know anything for improvement. It was a good experience for me and I will be back in a few months to rent another truck. Thank you.

James S.
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I have come here for years and always a good experience.

debbie M.
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I know the people that can be hired for loading and unloading are not uhaul employees but it wiuld be helpful if those companies knew about the blankets and used them. The guys we hired took the blankets out of the ubox,loaded up and were going to leave them all in the parking lot at the apt complex. I caught them before they left and had them fill the blankets into gaps that could have ended up with broken stuff

Fnu N.
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I cannot think of anything for now

Adam F.
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Inside clerk was very helpful

CLIFFORD B.
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Quick and efficient

MARLON E.
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Excellent customer service And very good Trucks

Evan S.
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Customer did not leave a comment.

ANTHONY G.
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Customer did not leave a comment.

Terry J.
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Customer did not leave a comment.

Hannah M. | Overall Experience |
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The staff was very friendly and accommodating

Jessie C.
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Customer did not leave a comment.

THOMAS M.
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If your open and returning equipment, you should have the employee their to greet the returned customer. (per what the sign said out front.)

Emily W.
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Customer did not leave a comment.

Deborah J.
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Nothing. It was fast and easy. We were given a drop off location when we picked up the truck.

Katlin F.
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I had a wonderful experience. The men on shift were quick, efficient, friendly

DANIEL L.
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Customer did not leave a comment.

Loudes L. | Overall Experience |
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No pude recordar el nombre de la señora que me atendió pero, fue de lo mejor quisiera que a todos lados que vaya encuentre personas así y referente al lugar, horarios, limpieza y demás personal he quedado totalmente satisfecha y volvería a usar y recomendar sus servicios ... definitivamente que sí 👌

Douglas M.
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Customer did not leave a comment.

JENIFER A.
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Customer did not leave a comment.

ORA G.
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Everything went well with your representatives and equipment. Thank you for well trained employees at the Havana location.

mark G.
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Customer did not leave a comment.

Timothy D.
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Customer did not leave a comment.

gregory G.
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I was overcharged and the customer service was extremely rude and I promise to tell all of my colleagues and friends to never use your services again

LaVern G.
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Customer did not leave a comment.

Yvonne B.
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Customer did not leave a comment.

Floran H.
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Nothing to do with the Aurora site, but this the second of two rentals in which my trailer wasn't available at the expected location and I had to scramble. Your system is broken if you can't assure the equipment in place the day before. This time I was sent 35 minutes away to Aurora from my original Parker pickup, nearly missing my Uhaul safe movers. You need to do better, as this is unprofessional.

ZACHARYJON S.
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Maybe a can of coke I was thirsty.

ERICK T.
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Well, for me, everything was ok

jUSTIN J.
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Customer did not leave a comment.

Kibreab N.
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Customer did not leave a comment.

Gabriel S.
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Customer did not leave a comment.

CODY B.
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Employees were terrible. The man inside called several other customers to remind them about their order while I was clearly standing and waiting in line. The employee outside threw trailers around like they were trash and spoke down to me as a customer because the lights on the trailer didn't work and he tried to blame my truck! 100% terrible experience - I'll look for another vendor next time and can promise I'll never be back to this location.

Daniel P.
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The last truck I had didn't even have heat.

Andrea D.
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When we arrived to drop off the truck, there were a lot of scattered trucks and trailers that made it the parking difficult to navigate

Jimmy S.
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Customer did not leave a comment.

Ronald D.
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Train phone based customer reps on how to handle U-Boxes. Moving Help was requested but did not arrive. Return of U-Boxes was scheduled via phone and confirmed. But U-Boxes never arrived. I had to go to U-Haul location in person to schedule return. Personnel at location were competent. Truck driver Brian was exceptionally competent and helpful.

ANTONIO I.
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I rented a tow dolly and the straps to tie down the tires were cut so I wasn't able to use it, I called U-Haul to see what could be done the guy on the phone said they would come fix it in 3-4 hours. I ended up going to Penske to get one and still had to pay for the U-Haul one, something that was NOT inspected and not supposed to be rented out like that!

ALBERTO M.
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Nice people, atención at customer, organization and fast time

Janese B.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

David K.
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Maybe have the truck key in truck for pickup.

Hugo A.
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Facility I had reservations to changed. I had several facilities near me yet the app indicated that I should go to one further away.

DAMBAR D.
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The person who ever help me didn't mention that there was fee for credit card .. one of the worst experience I find on this locations . Lots of fee were charged which were not mention . They reaping customer a lot . I don't recommend anyone to use UHaul ..

Johnastine M.
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Customer did not leave a comment.

angela H.
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Everything was perfect. The staff was friendly and knowledgeable and the checking and out was speedy and fast.

Raydell B.
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Great, convenient , easy, fast, and that crew is great

Esknder H.
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Every thing is good

Darren S.
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Excellent customer service and ahead of past uhaul stores used.

TRACEY H.
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Customer did not leave a comment.

TRIEU N.
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Customer did not leave a comment.

Francine M.
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Customer did not leave a comment.

Shannon K.
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Customer did not leave a comment.

Ake F.
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Customer did not leave a comment.

Belen S.
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Assist in hooking up the Car Tow Dolly without charging an extra fee. And assist in loading & strapping down the car to the dolly without charging extra fees. My last move via U-HAUL in California to Indiana did not charge for these services.

DALE V.
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Customer did not leave a comment.

Tania J.
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Customer did not leave a comment.

Valentina M.
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Customer did not leave a comment.

HAROLD C.
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The gentleman checking me in was extremely curteous and helpful getting me on my way

RICHARD D.
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Staff was friendly, helpful, competent.

adeel U.
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The folks at the store were great, was annoying to be on one with 3 other folks who were all suffering from the app failure to execute a rental.. Really guys?! $billion in revenue and your app functions worst than a dominos app?!

Sara C.
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Customer did not leave a comment.

Billy M.
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Customer did not leave a comment.

Paul K.
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The inside of the trailer was fine but the outside was filthy. Staff was nice once I was being helped but there was no greeting me for the first 15 minutes. Even when I was in an empty line. "I'll be with you in a few minutes" would be nice.

Sarah J.
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Online system crashed on me twice, once during registration and again while inspection of the truck. Both while trying to upload pictures.

DAVID K.
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Customer did not leave a comment.

Kendall M.
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Cabin smelled like smoke. There were still ashes in the ash tray. Truck rode rough. I think one of the wheels may need re-balanced

Jasimyne T.
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Callie T. dropped off and picked up my container and she was so nice and efficient.

Jendaya R.
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Customer did not leave a comment.

fatima Y.
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Customer did not leave a comment.

ABEL P.
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Good workers

Rashidat O.
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The guys there are great, friendly, & makes things simple and easy for me!

CRAIG C.
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Plan better, schedule drop off at the time of reservation so you can schedule future business closer to the customer. Making me drive 45 min to pick up the truck is BS. If your going to do that give a discount . I won't recommend you

JOEY B.
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Be nice

Ken C.
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Customer did not leave a comment.

AMIR MEDANI A.
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Customer did not leave a comment.

Kyle K.
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Customer did not leave a comment.

Demis T.
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Customer did not leave a comment.

Zachary R.
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Customer did not leave a comment.

Katrina W.
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With my experience from that certain location there is nothing that you need to change it was very quick prompt they had everything that I needed and I was in and I was out of there quick I really appreciate it there service

David B.
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Dirty inside the van (used mask in the door). Small bits of paper in both doors.

TABETHIAN J.
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Customer did not leave a comment.

Shawn M.
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Man that helped me was rude. The reservation i had for a van they didn't have. He didn't care.

SIRISH V.
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Electronic pick up took 30 minutes and eventually gave up and did it in-person

Shannon T.
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Customer did not leave a comment.

JOHN S.
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Truck was fine in exterior but had broken glass and the ceiling was leaking

NOEL L.
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Friendly, fast, professional. Thank you

Randolph L.
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Customer did not leave a comment.

Kelly O.
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The employee who checked us in was extremely helpful and friendly. He is a great asset to your company.

Douglas A.
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Customer did not leave a comment.

Philip M.
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Customer did not leave a comment.

Josh H. | First Impressions |
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Lifesavers!

LUCY A.
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Customer did not leave a comment.

Hughlan H. | Overall Experience |
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Customer did not leave a comment.

Kenneth N.
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Customer did not leave a comment.

Luz Y. | First Impressions |
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Exceptional service and very high quality products. Great storage Unit locks. The staff truly go beyond the call of duty. May God Continue To Bless Them All !!

Luz Y. | First Impressions |
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I know that I can always count on U-Haul for my moving needs. The staff at U-Haul are truly exceptional!!

Luz Y. | Overall Experience |
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Great Staff ! Truly Exceptional Service. Well stocked and well lit store that is extremely clean. Very Helpful People. They all go beyond the call of duty!!!

SHARON P. | Overall Experience |
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I had my things in there for 5 years all the guys that I came in contact with when calling in with questions they were always nice polite courteous I can only remember a few names Benjamin rich and I just talked to two guys the other day but I can't remember their name the overall I was happy and prayerfully I never need storage again but if I do. I would come back there for sure thanks have a happy holiday season stay safe

betty b. | Overall Experience |
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No need to look anywhere else. Y'all R the best. Thank U very much!!!

Patrick C. | Overall Experience |
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I’ve used a number of storage units over the years, and this was by far the nicest. Staff was very friendly and helpful.

WANDA O. | Overall Experience |
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Customer did not leave a comment.

James M. | Overall Experience |
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Blessings with Thanksgiving!!

Latisha W. | First Impressions |
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Customer did not leave a comment.

Benjamin E. | Overall Experience |
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Customer did not leave a comment.

Guadalupe B. | Overall Experience |
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Tengo que agradecerle el trago optenido por el personal de la tienda especialmente a la señora Brigida por su ayuda son lo maximo los recomiendo 200% en este momento tan incierto que estamos pasando mostraron que si hay calidad humana Dios los bendiga mil.

STACEY H. | First Impressions |
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Everyone was very helpful and made the process smooth and easy for us

NICHOLAS K. | Overall Experience |
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I can’t imagine a better storage unit! The building was clean and bright. There were always dollies available to use. The staff was so helpful and efficient.

PAUL A. | Overall Experience |
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Customer did not leave a comment.

MICHAEL R. | Overall Experience |
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Customer did not leave a comment.

dennis j. | First Impressions |
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You guys have shown that you have responded well to all the needs of the customer even during this pandemic

ESTHER D. | Overall Experience |
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Customer did not leave a comment.

NICHOLAS K. | First Impressions |
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The best storage facility I've been to with the most helpful staff I can imagine!

Liam P. | First Impressions |
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They left us waiting in the sun in 96 degree weather for 25 minutes to “see what’s going on with my keycard.” I later realized that he was trying to slide my keycard backwards.

Steven W. | Overall Experience |
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Highly recommend!!!

Ricky B. | Overall Experience |
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Customer did not leave a comment.

Delara K. | Overall Experience |
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Customer did not leave a comment.

Lee U. | First Impressions |
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Customer did not leave a comment.

Melanie G. | Overall Experience |
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Rodney (works in the office) provided us some of the best service we have had. We have moved many times and a caring staffer makes the process so much better. He deserves a raise.

Benjamin M. | Overall Experience |
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Customer did not leave a comment.

Thomas M. | First Impressions |
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The access door to the facility was not working right any of the three times that I've been to the facility, including moving in. My access card would not open the door. The staff said the door hadn't been working right because people had been propping it open. I had to go into the office to have a staff member open the storage facility doe for me.

Mark B. | Overall Experience |
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Customer did not leave a comment.

Dirinda H. | Overall Experience |
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I had my storage units at this location for a year. The staff was always kind and helpful. They were willing to assist me with a whole host of requests that went beyond their their scope of typical services and they always did so while maintaining a friendly attitude. The owner was available to help and kept a watchful eye on situations, which was nice, but the few times I needed help and he wasn't there, it was nice to know his staff was willing to follow his lead. I hope I won't ever need to store items again, but if I do, I won't hesitate to call on this U-Haul Storage facility.

Jeanie j. | Overall Experience |
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Everyone was very professional there! No problems at any time. Thanks, Jeannie Jensen.

Stephanie D. | Overall Experience |
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I just recall having to wait a very long time in the store to reserve the Uhaul unit and was having issues with connecting someone online. Then when I got on the phone it was taking a while. Eventually, I ended up moving my stuff to Edgemark which is closer to where I am staying adding convenience for me. Thank you for reaching out.

Jacquelyn L. | First Impressions |
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Customer did not leave a comment.

Stephanie D. | First Impressions |
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Everything was great except when I came in on May 11th to reserve or secure my reservation she really did not secure it and when I arrived with the movers on May 12th at 11:30 am it took the computer a really long time and I was paying movers $100 and hour. That got sort of pricey...and they were hungry and slowed down even more.

Crawford H. | Overall Experience |
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The overall service and facility were great.

Luz Y. | Overall Experience |
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Mr. Asher is an excellent manager.

Kelly M. | Overall Experience |
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Very nice and helpful at this location!!

gwendolyn b. | Overall Experience |
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Thank you so much

theresa s. | First Impressions |
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Staff was very friendly and helpful

Jaime H. | Overall Experience |
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I rented a storage unit for nearly 3 years and rented in prior times. Sad to say that i will never consider your business again due to your lack of providing me with general info when i call to inquire about my bank withdrawals from your company.

scott j. | Overall Experience |
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Customer did not leave a comment.

Dean L. | Overall Experience |
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Customer did not leave a comment.

gary l. | Overall Experience |
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Customer service was never an ISSUE. THERE WAS NONE. You are not a face, you were Dollar bill. Their turnover rate had to be high. I never dealt with the same person. Impossible to call, 3 days late. Then the calls start. Horrible Place

Matlyne M. | First Impressions |
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THE MANAGER GUY HELPED US, AND HE WAS AWESOME HELP AND VERY FRIENDLY!!

majeed o. | First Impressions |
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Everything is fine

roger j. | Overall Experience |
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Great staff

andrea d. | Overall Experience |
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There are some times when staffing is insufficient to handle crisis like being stuck on the 3rd level due to other people inconsiderate behavior

Jason A. | First Impressions |
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Excellent staff and customer service. The location is new, large, clean, and organized. The staff was helpful in my planning, supply decision-making, and day of rental execution. Thank you Rodney.

DIANE S. | Overall Experience |
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Staff knowledge and engagement in consistent.

roger j. | First Impressions |
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A knowledgeable and helpful crew

coleen o. | Overall Experience |
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Leticia and her co-workers were very helpful in finding suitable accommodation for our resident and were mindful when setting up payment arrangements. Thank you for your assistance

jean G. | Overall Experience |
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LG door needs to be open later than 7. People work and need to finish loading or unloading storage until at least 9 or 10 pm.Was a problem for us when unloading to storage.

NICHOLAS I. | Overall Experience |
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Staff friendly, efficient, and very accommodating for my storage and truck rental experience

BARBARA M. | Overall Experience |
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i had been with uhaul for 12 years the old workers were very helpful, seems like the new help needs a manner class.

Ben C. | Overall Experience |
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Most of the staff were rude, especially the women. They treat you as if you are an imbecile and aren’t really concerned with helping you. Very unpleasant and unprofessional people to be working with.

Jacob R. | Overall Experience |
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I had to pay for an entire month and was out of one of the units 6 days after I paid for November 16th- December 15th. I have always gotten back the difference at other UHAUL facilities. Not happy.

GWENDOLYN H. | Overall Experience |
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This was my first experience using a Storage Facility. My unit was not climate controlled, but the contents were in excellent condition, just a bit dusty. Rising Cost became an issue.

Thomas R. | Overall Experience |
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If I need storage again i'll for one of your other sites if any. Thanks

Shayla P. | Overall Experience |
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Overall, the place was a good place to house my stuff over the past year. At times, the light was out above my unit and I saw one mouse while I was there. Hopefully there's not many more.

Antoine M. | Overall Experience |
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The two ladies who assisted me were great and I appreciate the phenomenal service they provided.

Leta P. | Overall Experience |
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Everyone was so friendly and helpful.

Talisa P. | First Impressions |
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No one gave me a receipt rude

Dolores R. | Overall Experience |
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The staff of Havana location in Aurora, co where polite and answered all the question that I have about my moving. Mr Richard always have a smile in his face

Karen W. | First Impressions |
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Good service

davone s. | Overall Experience |
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Great job thanks!

Mikaela S. | Overall Experience |
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I wont use this storage again. I feel completely ripped off for the price I paid of the storage and wasnt given my money back prorated as I had just paid on my unit days before moving my stuff out.

shishai w. | Overall Experience |
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It is clean place and nice and safe environment and the staff are nice people excellent work I wish u all the best

Leta P. | First Impressions |
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Personnel were all friendly and helpful.

PAMELA S. | Overall Experience |
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The keypad for entry was down for a couple weeks, may want to look into this.

David M. | Overall Experience |
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Everything was pretty good and pretty affordable!!

ellis w. | Overall Experience |
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Friendly well organized staff, needed a truck at last minute with no reservation, no problems.

alma b. | First Impressions |
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Neil was very friendly and helpful when I was there to unload the van into one of the units and in turning in the vehicle.

paul c. | First Impressions |
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Pd premium price & got poor lighting in our area Other areas had light Told mgr & he said sorry thats maintenance job Also s/b a small trash can for small trash items Was very discouraged/disappointed

Tara S. | First Impressions |
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Help for the mobile check in was something I had to ask for & the whole check in/out process not clearly understood without asking for assistance.

erica t. | Overall Experience |
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People need access to storage units past 7pm. The access to the storage was never correct. There were several occasions when I could not get to my belongings. The swipe system was non functional 9/10

laura c. | First Impressions |
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Excellent customer service.

Vickie M. | Overall Experience |
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facility was clean and fresh.

Lakie G. | Overall Experience |
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It was stress relieving to have all the moving in and out tools it help alot

Mikaela S. | First Impressions |
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I wasnt happy about how the storage unit operates after its business hours.

Dawn P. | Overall Experience |
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It's a nice facility. The manager is too touchy and could use training in how to handle upset customers cause they do not honor reservations and he has no skills when a customer is upset by that.

AAron C. | Overall Experience |
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Charges way too much for the rental. Yes, it was an indoor heated unit but $100.00 a month was just too much.

nicole r. | First Impressions |
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The staff is very helpful and attentive! Thank you for your help!

Cathy B. | Overall Experience |
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Isaiah was extraordinarily friendly, helpful and knowledgeable. Rich took the time to personally solve a problem for me and Lavonne made sure things were ready when I arrived and didn't have to wait.

Sarah W. | First Impressions |
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Everyone was really friendly and even though there was a long line, it didn't take long to get through. Storage facility was secure, clean, and spacious, and they answered all my questions.

Caroline E. | Overall Experience |
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Very friendly staff, easy storage

Jason M. | Overall Experience |
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Items arrived damaged and insurance doesn't cover that. Other than that, my items arrived.

Binyam G. | Overall Experience |
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Great Service

Yolanda M. | First Impressions |
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Very courteous and customer service friendly

zenzal n. | Overall Experience |
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I love uhaul they are friendly in convenient

Doris T. | Overall Experience |
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seemed to be understaffed. Several items in uboxes had been broken. ubox was parked in large puddle of water hampering the unloading into the uhaul storage.Even with these comments, I would recommend

Brenda R. | First Impressions |
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Vary good personality

MARUJA G. | Overall Experience |
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Thank you for being there when I need it. Everything went right. Thank you for your service.

Stephanie H. | Overall Experience |
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If you open till 7pm. Dont kick me out at 6pm. I do not recommend this business to anyone. The manger us fully aware of what's going on. Does not fallow contract. Dr by even while while on property

lovie a. | First Impressions |
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I never made this reservation nor used this service at this location on this date. I do not know the person named on this account and would appreciate if you would remove this email from this account.

Sandra K. | Overall Experience |
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Very clean!!

George B. | First Impressions |
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I wish my unit was closer to the door

Juan g. | Overall Experience |
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Some of the staff are very rude And one of the staff argue with me over a parking spot and sped off coming feet from hitting me

karen l. | Overall Experience |
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I Thank Rich at the shipping container Department!! And yes everyone was most helpful and it was so nice !! I thank you 😊 so much!!! ♥️🙏🙌

Kelly C. | Reservation |
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Manager was very friendly & helpful, made a stressful time smoother

Deeann H. | Overall Experience |
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The two people who helped me where awesome the gentleman who pulled my pods where awesome and the lady who works weekend was awsome I forget her name the other lady’s where useless did not know to pul

Tallalah B. | Reservation |
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Very good customer service

LUZ R. | Overall Experience |
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Very good Staff. I only encountered one Uneducated person that is still there after nearly 4 years! I did see one cockroach on 2 occasions - in May, 2018 and June, 2016.Freight elevators need oiling.

Kolmon C. | Reservation |
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No problems. All went well, Thank you!

Ranelda S. | Reservation |
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Great job

Kisten S. | Overall Experience |
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Impossible to get on the phone

Michael S. | Reservation |
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You don't want my feedback. Trust me.

diana a. | Overall Experience |
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need to be open later than the office

MATTHEW O. | Reservation |
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I was not told which building my storage space was in, and it was obvious that the girl who assisted me only works there because she is getting screwed by the Asst Mgs. Dumb as a box of rocks!

Tracy S. | Reservation |
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Everything went smooth.

Mark T. | Overall Experience |
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This was not a good experience.The staff are under trained,and had bad attitudes.

Jeffrey B. | Reservation |
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Everything was fine and I have absolutely no complaints. Thanks for all the help to get me through this crazy moving experience.

Cynthia W. | Overall Experience |
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Overall good friendly service

Shamika M. | Overall Experience |
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It was a great experience, everything was always clean, staff was very helpful. I moved put of state and I was able to add someone on the clear out my storage and I had no hassle over it.

joshua s. | Overall Experience |
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You have roaches get that figured out.

Linda C. | Overall Experience |
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Will always use u haul. it was perfect Thank You

Debra B. | Overall Experience |
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There is truly a reason why this location is always busy. Richard and his team members go above an beyond to help everyone.

Linda C. | Reservation |
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So helpful, very nice clean unit. Easy move in. Will always call and use your services. Thank you so much.

Eric B. | Reservation |
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Richard Ashon is not very pleasant to deal with. He is very agitated as of he will blow up any second. I ended up taking my belongings to public storage and saving $30.00 a month for a bigger unit.

GIANCARLO F. | Overall Experience |
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Very helpful people there... thanks!...

Bruce H. | Overall Experience |
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none

David G. | Overall Experience |
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Great staff!

Teresa B. | Reservation |
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I love how fast and easy it was to check in. How friendly everyone was. I also was very thankful for the time that was taken to show me how to use my door card and the route to my storage unit.

Carlos M. | Overall Experience |
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Great

Blake O. | Reservation |
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Thanks for your help! I received a voicemail about changing locks. I was unaware about more secure locks. I am out of the country and will be back in 2 weeks. I can't do anything about it. Sorry

Lynne M. | Overall Experience |
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Needed longer hours it was hot, 6 or 7 are perfect eve times for summer hours

Kelsey E. | Overall Experience |
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We had a great experience using this facility. Staff was friendly and the location was very secure.

MICKEY N. | Overall Experience |
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I had to pay an entire months rent for ONE day of storage! Total ripoff!

JELENINE C. | Overall Experience |
Rating:

Rich is the BEST 😊

ELSBETH F. | Overall Experience |
Rating:

No comments.

Ron A. | Overall Experience |
Rating:

TOO often office staff were busy and confused about how to do things on the computer or "not having a drawer" for their computer. Several times I would change lines three to four times.

tamra a. | Overall Experience |
Rating:

xxx

Angie R. | Overall Experience |
Rating:

Great place would do it again

Nakesha H. | Overall Experience |
Rating:

I recommend this location upon others

DOMINIQUE W. | Overall Experience |
Rating:

Very unorganized.

toni h. | Overall Experience |
Rating:

Everybody was always so helpful and nice. If I ever need storage again, I'm definitely using them I loved the security and climate control. Never had to worry about my stuff getting damaged or stolen

No reviews have been submitted for this location.

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