Customer Reviews for U-Haul Moving & Storage at South Havana

Consider the age and quality of the equipment: the auto transport was clearly old and in need of being retired. The parts were very old and in addition to the tire bursting, one of the ramps came out of place on the highway resulting in a trail of sparks and nearly getting in the way of other trucks. We ultimately made it home safe, but the trailer was really a safety hazard to other drivers.

Thanks

Easiest rental ever!!!

I don't know anything for improvement. It was a good experience for me and I will be back in a few months to rent another truck. Thank you.

I have come here for years and always a good experience.

I know the people that can be hired for loading and unloading are not uhaul employees but it wiuld be helpful if those companies knew about the blankets and used them. The guys we hired took the blankets out of the ubox,loaded up and were going to leave them all in the parking lot at the apt complex. I caught them before they left and had them fill the blankets into gaps that could have ended up with broken stuff

I cannot think of anything for now

Inside clerk was very helpful

Quick and efficient

Excellent customer service And very good Trucks

The staff was very friendly and accommodating

If your open and returning equipment, you should have the employee their to greet the returned customer. (per what the sign said out front.)

Nothing. It was fast and easy. We were given a drop off location when we picked up the truck.

I had a wonderful experience. The men on shift were quick, efficient, friendly

No pude recordar el nombre de la señora que me atendió pero, fue de lo mejor quisiera que a todos lados que vaya encuentre personas así y referente al lugar, horarios, limpieza y demás personal he quedado totalmente satisfecha y volvería a usar y recomendar sus servicios ... definitivamente que sí 👌

Everything went well with your representatives and equipment. Thank you for well trained employees at the Havana location.

I was overcharged and the customer service was extremely rude and I promise to tell all of my colleagues and friends to never use your services again

Nothing to do with the Aurora site, but this the second of two rentals in which my trailer wasn't available at the expected location and I had to scramble. Your system is broken if you can't assure the equipment in place the day before. This time I was sent 35 minutes away to Aurora from my original Parker pickup, nearly missing my Uhaul safe movers. You need to do better, as this is unprofessional.

Maybe a can of coke I was thirsty.

Well, for me, everything was ok

Employees were terrible. The man inside called several other customers to remind them about their order while I was clearly standing and waiting in line. The employee outside threw trailers around like they were trash and spoke down to me as a customer because the lights on the trailer didn't work and he tried to blame my truck! 100% terrible experience - I'll look for another vendor next time and can promise I'll never be back to this location.

The last truck I had didn't even have heat.

When we arrived to drop off the truck, there were a lot of scattered trucks and trailers that made it the parking difficult to navigate

Train phone based customer reps on how to handle U-Boxes. Moving Help was requested but did not arrive. Return of U-Boxes was scheduled via phone and confirmed. But U-Boxes never arrived. I had to go to U-Haul location in person to schedule return. Personnel at location were competent. Truck driver Brian was exceptionally competent and helpful.

I rented a tow dolly and the straps to tie down the tires were cut so I wasn't able to use it, I called U-Haul to see what could be done the guy on the phone said they would come fix it in 3-4 hours. I ended up going to Penske to get one and still had to pay for the U-Haul one, something that was NOT inspected and not supposed to be rented out like that!

Nice people, atención at customer, organization and fast time

Maybe have the truck key in truck for pickup.

Facility I had reservations to changed. I had several facilities near me yet the app indicated that I should go to one further away.

The person who ever help me didn't mention that there was fee for credit card .. one of the worst experience I find on this locations . Lots of fee were charged which were not mention . They reaping customer a lot . I don't recommend anyone to use UHaul ..

Everything was perfect. The staff was friendly and knowledgeable and the checking and out was speedy and fast.

Great, convenient , easy, fast, and that crew is great

Every thing is good

Excellent customer service and ahead of past uhaul stores used.

Assist in hooking up the Car Tow Dolly without charging an extra fee. And assist in loading & strapping down the car to the dolly without charging extra fees. My last move via U-HAUL in California to Indiana did not charge for these services.

The gentleman checking me in was extremely curteous and helpful getting me on my way

Staff was friendly, helpful, competent.

The folks at the store were great, was annoying to be on one with 3 other folks who were all suffering from the app failure to execute a rental.. Really guys?! $billion in revenue and your app functions worst than a dominos app?!

The inside of the trailer was fine but the outside was filthy. Staff was nice once I was being helped but there was no greeting me for the first 15 minutes. Even when I was in an empty line. "I'll be with you in a few minutes" would be nice.

Online system crashed on me twice, once during registration and again while inspection of the truck. Both while trying to upload pictures.

Cabin smelled like smoke. There were still ashes in the ash tray. Truck rode rough. I think one of the wheels may need re-balanced

Callie T. dropped off and picked up my container and she was so nice and efficient.

Good workers

The guys there are great, friendly, & makes things simple and easy for me!

Plan better, schedule drop off at the time of reservation so you can schedule future business closer to the customer. Making me drive 45 min to pick up the truck is BS. If your going to do that give a discount . I won't recommend you

Be nice

With my experience from that certain location there is nothing that you need to change it was very quick prompt they had everything that I needed and I was in and I was out of there quick I really appreciate it there service

Dirty inside the van (used mask in the door). Small bits of paper in both doors.

Man that helped me was rude. The reservation i had for a van they didn't have. He didn't care.

Electronic pick up took 30 minutes and eventually gave up and did it in-person

Truck was fine in exterior but had broken glass and the ceiling was leaking

Friendly, fast, professional. Thank you

The employee who checked us in was extremely helpful and friendly. He is a great asset to your company.

Lifesavers!

Exceptional service and very high quality products. Great storage Unit locks. The staff truly go beyond the call of duty. May God Continue To Bless Them All !!

I know that I can always count on U-Haul for my moving needs. The staff at U-Haul are truly exceptional!!

Great Staff ! Truly Exceptional Service. Well stocked and well lit store that is extremely clean. Very Helpful People. They all go beyond the call of duty!!!

I had my things in there for 5 years all the guys that I came in contact with when calling in with questions they were always nice polite courteous I can only remember a few names Benjamin rich and I just talked to two guys the other day but I can't remember their name the overall I was happy and prayerfully I never need storage again but if I do. I would come back there for sure thanks have a happy holiday season stay safe

No need to look anywhere else. Y'all R the best. Thank U very much!!!

I’ve used a number of storage units over the years, and this was by far the nicest. Staff was very friendly and helpful.

Blessings with Thanksgiving!!

Tengo que agradecerle el trago optenido por el personal de la tienda especialmente a la señora Brigida por su ayuda son lo maximo los recomiendo 200% en este momento tan incierto que estamos pasando mostraron que si hay calidad humana Dios los bendiga mil.

Everyone was very helpful and made the process smooth and easy for us

I can’t imagine a better storage unit! The building was clean and bright. There were always dollies available to use. The staff was so helpful and efficient.

You guys have shown that you have responded well to all the needs of the customer even during this pandemic

The best storage facility I've been to with the most helpful staff I can imagine!

They left us waiting in the sun in 96 degree weather for 25 minutes to “see what’s going on with my keycard.” I later realized that he was trying to slide my keycard backwards.

Highly recommend!!!

Rodney (works in the office) provided us some of the best service we have had. We have moved many times and a caring staffer makes the process so much better. He deserves a raise.

The access door to the facility was not working right any of the three times that I've been to the facility, including moving in. My access card would not open the door. The staff said the door hadn't been working right because people had been propping it open. I had to go into the office to have a staff member open the storage facility doe for me.

I had my storage units at this location for a year. The staff was always kind and helpful. They were willing to assist me with a whole host of requests that went beyond their their scope of typical services and they always did so while maintaining a friendly attitude. The owner was available to help and kept a watchful eye on situations, which was nice, but the few times I needed help and he wasn't there, it was nice to know his staff was willing to follow his lead. I hope I won't ever need to store items again, but if I do, I won't hesitate to call on this U-Haul Storage facility.

Everyone was very professional there! No problems at any time. Thanks, Jeannie Jensen.

I just recall having to wait a very long time in the store to reserve the Uhaul unit and was having issues with connecting someone online. Then when I got on the phone it was taking a while. Eventually, I ended up moving my stuff to Edgemark which is closer to where I am staying adding convenience for me. Thank you for reaching out.

Everything was great except when I came in on May 11th to reserve or secure my reservation she really did not secure it and when I arrived with the movers on May 12th at 11:30 am it took the computer a really long time and I was paying movers $100 and hour. That got sort of pricey...and they were hungry and slowed down even more.

The overall service and facility were great.

Mr. Asher is an excellent manager.

Very nice and helpful at this location!!

Thank you so much

Staff was very friendly and helpful

I rented a storage unit for nearly 3 years and rented in prior times. Sad to say that i will never consider your business again due to your lack of providing me with general info when i call to inquire about my bank withdrawals from your company.

Customer service was never an ISSUE. THERE WAS NONE. You are not a face, you were Dollar bill. Their turnover rate had to be high. I never dealt with the same person. Impossible to call, 3 days late. Then the calls start. Horrible Place

THE MANAGER GUY HELPED US, AND HE WAS AWESOME HELP AND VERY FRIENDLY!!

Everything is fine

Great staff

There are some times when staffing is insufficient to handle crisis like being stuck on the 3rd level due to other people inconsiderate behavior

Excellent staff and customer service. The location is new, large, clean, and organized. The staff was helpful in my planning, supply decision-making, and day of rental execution. Thank you Rodney.

Staff knowledge and engagement in consistent.

A knowledgeable and helpful crew

Leticia and her co-workers were very helpful in finding suitable accommodation for our resident and were mindful when setting up payment arrangements. Thank you for your assistance

LG door needs to be open later than 7. People work and need to finish loading or unloading storage until at least 9 or 10 pm.Was a problem for us when unloading to storage.

Staff friendly, efficient, and very accommodating for my storage and truck rental experience

i had been with uhaul for 12 years the old workers were very helpful, seems like the new help needs a manner class.

Most of the staff were rude, especially the women. They treat you as if you are an imbecile and aren’t really concerned with helping you. Very unpleasant and unprofessional people to be working with.

I had to pay for an entire month and was out of one of the units 6 days after I paid for November 16th- December 15th. I have always gotten back the difference at other UHAUL facilities. Not happy.

This was my first experience using a Storage Facility. My unit was not climate controlled, but the contents were in excellent condition, just a bit dusty. Rising Cost became an issue.

If I need storage again i'll for one of your other sites if any. Thanks

Overall, the place was a good place to house my stuff over the past year. At times, the light was out above my unit and I saw one mouse while I was there. Hopefully there's not many more.

The two ladies who assisted me were great and I appreciate the phenomenal service they provided.

Everyone was so friendly and helpful.

No one gave me a receipt rude

The staff of Havana location in Aurora, co where polite and answered all the question that I have about my moving. Mr Richard always have a smile in his face

Good service

Great job thanks!

I wont use this storage again. I feel completely ripped off for the price I paid of the storage and wasnt given my money back prorated as I had just paid on my unit days before moving my stuff out.

It is clean place and nice and safe environment and the staff are nice people excellent work I wish u all the best

Personnel were all friendly and helpful.

The keypad for entry was down for a couple weeks, may want to look into this.

Everything was pretty good and pretty affordable!!

Friendly well organized staff, needed a truck at last minute with no reservation, no problems.

Neil was very friendly and helpful when I was there to unload the van into one of the units and in turning in the vehicle.

Pd premium price & got poor lighting in our area Other areas had light Told mgr & he said sorry thats maintenance job Also s/b a small trash can for small trash items Was very discouraged/disappointed

Help for the mobile check in was something I had to ask for & the whole check in/out process not clearly understood without asking for assistance.

People need access to storage units past 7pm. The access to the storage was never correct. There were several occasions when I could not get to my belongings. The swipe system was non functional 9/10

Excellent customer service.

facility was clean and fresh.

It was stress relieving to have all the moving in and out tools it help alot

I wasnt happy about how the storage unit operates after its business hours.

It's a nice facility. The manager is too touchy and could use training in how to handle upset customers cause they do not honor reservations and he has no skills when a customer is upset by that.

Charges way too much for the rental. Yes, it was an indoor heated unit but $100.00 a month was just too much.

The staff is very helpful and attentive! Thank you for your help!

Isaiah was extraordinarily friendly, helpful and knowledgeable. Rich took the time to personally solve a problem for me and Lavonne made sure things were ready when I arrived and didn't have to wait.

Everyone was really friendly and even though there was a long line, it didn't take long to get through. Storage facility was secure, clean, and spacious, and they answered all my questions.

Very friendly staff, easy storage

Items arrived damaged and insurance doesn't cover that. Other than that, my items arrived.

Great Service

Very courteous and customer service friendly

I love uhaul they are friendly in convenient

seemed to be understaffed. Several items in uboxes had been broken. ubox was parked in large puddle of water hampering the unloading into the uhaul storage.Even with these comments, I would recommend

Vary good personality

Thank you for being there when I need it. Everything went right. Thank you for your service.

If you open till 7pm. Dont kick me out at 6pm. I do not recommend this business to anyone. The manger us fully aware of what's going on. Does not fallow contract. Dr by even while while on property

I never made this reservation nor used this service at this location on this date. I do not know the person named on this account and would appreciate if you would remove this email from this account.

Very clean!!

I wish my unit was closer to the door

Some of the staff are very rude And one of the staff argue with me over a parking spot and sped off coming feet from hitting me

I Thank Rich at the shipping container Department!! And yes everyone was most helpful and it was so nice !! I thank you 😊 so much!!! ♥️🙏🙌

Manager was very friendly & helpful, made a stressful time smoother

The two people who helped me where awesome the gentleman who pulled my pods where awesome and the lady who works weekend was awsome I forget her name the other lady’s where useless did not know to pul

Very good customer service

Very good Staff. I only encountered one Uneducated person that is still there after nearly 4 years! I did see one cockroach on 2 occasions - in May, 2018 and June, 2016.Freight elevators need oiling.

No problems. All went well, Thank you!

Great job

Impossible to get on the phone

You don't want my feedback. Trust me.

need to be open later than the office

I was not told which building my storage space was in, and it was obvious that the girl who assisted me only works there because she is getting screwed by the Asst Mgs. Dumb as a box of rocks!

Everything went smooth.

This was not a good experience.The staff are under trained,and had bad attitudes.

Everything was fine and I have absolutely no complaints. Thanks for all the help to get me through this crazy moving experience.

Overall good friendly service

It was a great experience, everything was always clean, staff was very helpful. I moved put of state and I was able to add someone on the clear out my storage and I had no hassle over it.

You have roaches get that figured out.

Will always use u haul. it was perfect Thank You

There is truly a reason why this location is always busy. Richard and his team members go above an beyond to help everyone.

So helpful, very nice clean unit. Easy move in. Will always call and use your services. Thank you so much.

Richard Ashon is not very pleasant to deal with. He is very agitated as of he will blow up any second. I ended up taking my belongings to public storage and saving $30.00 a month for a bigger unit.

Very helpful people there... thanks!...

none

Great staff!

I love how fast and easy it was to check in. How friendly everyone was. I also was very thankful for the time that was taken to show me how to use my door card and the route to my storage unit.

Great

Thanks for your help! I received a voicemail about changing locks. I was unaware about more secure locks. I am out of the country and will be back in 2 weeks. I can't do anything about it. Sorry

Needed longer hours it was hot, 6 or 7 are perfect eve times for summer hours

We had a great experience using this facility. Staff was friendly and the location was very secure.

I had to pay an entire months rent for ONE day of storage! Total ripoff!

Rich is the BEST 😊

No comments.

TOO often office staff were busy and confused about how to do things on the computer or "not having a drawer" for their computer. Several times I would change lines three to four times.

xxx

Great place would do it again

I recommend this location upon others

Very unorganized.

Everybody was always so helpful and nice. If I ever need storage again, I'm definitely using them I loved the security and climate control. Never had to worry about my stuff getting damaged or stolen