Customer Reviews for U-Haul Moving & Storage at South Havana

Staff was very helpful and made returning the rental very easy. I would recommend this location.

Not having a wait time!

If the trailers are located outdoors you should take out the snow of it.. besides that was a great service

Went smoothly

I waited 20 minutes in an empty store for help. They cheated me on the gas....said it was one mark off full and it was on half!! I drove 10 miles and put in $20 of gas and it still didnt reach what they said I started with. Get it together Havana Street location. They have recently expanded this location and the formerly good service is history. Get it together....shame on you for cheating me!!!

When asked where I need to return the rental, the Rental Cashier instructed me to return item to nearest location to my destination. and that Any location would be ok. I was did as instructed and I was then hit with wrong destination charges for dropping off the equipment.

I have no suggestions for improvements. The staff was very helpful!

Friendly staff and great customer service.

My reserved truck was not available when arrived and they had to put me in a smaller truck that caused more time and issues on my end during our move. We have to do multiple trips due to this inconvenience. When picking up the truck, they placed me in the wrong truck and I spent 30 mins when I got home attempting to reach the branch and I was directed to the call center and they told me to take a picture and dispute it when I dropped off the truck at the next location. When I arrived to the new location - there was a lot of back and forth but the system was updated which I would have loved to know prior. I understand it was the 1st of the month and its a busy time but have better communication with your customers.

None..the gentleman that helped me was polite, highly knowledgeable and fast with his comupter skills which made for quick in & out service. He should be utilized to train others in stores that are struggling with fast service. Also a raise in pay

I made reservation and checked in with phone, but still had to wait in line at counter and process was not obvious. The cab of the van was dusty. The exterior was muddy. Cargo area was clean.

Great staff

Don't rent out preciously wrecked equipment. Explain how to operate the equipment. And don't hide any kind of fees. My final charge was doubled what it said online. That's misleading and scandalous just plain bad business. I will never rent from uhaul again and but rent from the fluid

Richard at the counter was great in spite of the amount of customers. Very patient and helpful while I stumbled to use the mobile check in 🤦🏻‍♀️

The truck broke down right when we got the vehicle. Next time either check to make sure the truck is running correctly or give the option of giving us a new truck.

Nothing. My experience was very good

thank you :)

The staff was excellent

Leticia did a great job getting me getting me set up for my rental!

You have white employees whom like to talk down to customers. The when you say something about it, it’s being racist to them. We’ll life doesn’t work that way. I’m letting every black & brown persons in Denver and Aurora know that this location has a racist white male in the office. That like to talk down to ppl of color. He should not be an employee if he has problems with people like me.

Clean, efficient, excellent!

Everyone was very nice especial Jermiah

There are some times when staffing is insufficient to handle crisis like being stuck on the 3rd level due to other people inconsiderate behavior

Excellent service. No issues at the moment. Keep up the good work.

Richard Asser’s harassing and condescending service is reprehensible. On both occasions using this location (based on geographical convenience only) he not only cancels reservations but is negatively biased and bigoted towards African-Americans. If he is this absurd with clients I can only imagine how the staff is treated. I was appalled to know this individual is the GM in that his level on service is beyond deplorable. I will say Gilbert T. was efficient in receiving the the return of the truck.

Friendly staff willing to help and answer any questions.

Excellent service and attention to detail. Thanks U-Haul

Friendly and knowledgeable staff

Truck was really rough running and rough riding. Woman I rented from said under 40 miles the .79 per mile fee was waived. When i returned the vwhicle the man who checked it in refused to do so.

Excellent staff and customer service. The location is new, large, clean, and organized. The staff was helpful in my planning, supply decision-making, and day of rental execution. Thank you Rodney.

Welcoming staff and helpful with planning. A large hub that I consider the best u-haul facility I have utilized. The storage appears to be new, advanced and that is comforting. Thank you to all staff.

Have your technicians go through the equipment with people I had no rear freaking tail lights on my trailer great way to move cost me an extra hundred and fifty bucks because their technician refused to do a light check

Not good enough for me.

I have used this particular uhaul place before and have found them very helpful, making sure all I needed was done for me. Reliable and professional.

The truck that I rented was very under powered and made a lot of noise under minimal throttle .

Staff knowledge and engagement in consistent.

It would be easier and more fair if the gas tank was filled completely upon pickup and then required to be completely filled upon return. Having to estimate how much gas to put in for the return is suboptimal and doesn’t make sense to me.

Very professional awesome conversationalist and great with people I recommend this location extremely because you have great sociable people who like to make deals and offer great customer service thank you for all you do

A knowledgeable and helpful crew

Great customer service from the representative that assisted me!

The entire crew was very helpful kind and knowledgeable

I love U haul company.

Great service in the yard both hooking up and dropping off.

There is no review of charges and equipment until AFTER payment is made. There is no explanation as to why your photo need be taken in addition to scanning your drivers license. The young lady at the desk is very rude and appears inconvenienced when you ask her a question. No option to waive insurance. There were a few associates who were polite and helpful, but over all, it was a bad experience and I have no intention to recommend or use the services at this location again anytime soon.

Give enough expression for the customers before you rent. Don’t make wrong charge.

I used the mobile activation process and it was very user friendly and straight forward. Some of the employees were not familiar with the process quite yet, but the manager clarified things right away. The truck had over 150,000 miles so I was concerned that it might have some issues, but it did great!

Dropped truck off 15 minutes before close, and was still charged after hours service fee.

I was 20 minute late and the guy waived the fee. Thank you

Staff were great to work with. Trailer was dirty but only on outside, so that's only reason I answered no above on that question; didn't bother me at all nor did it affect what I needed it for. Process was very efficient. I like the express check-in, saved me some time.

The representatives at this location were great considering no one showed up at our original pickup location and Uhaul corporate had to contact the GM for that location to let them know there employees didnt show up to open the store.

Everything was quick and efficient.

Not enough customer service reps ratio per customer. Surprised that there was only one person inside for a Saturday

The truck ran very well blankets were clean and the rates were very reasonable. And the help was polite and professional

Truck and especially the inside of the windshield was very dirty at pickup of the truck in Denver. I HAD to stop clean before loading.

Staff wasnice and helpful.

You are the BEST. thank you an happy holidays.

Waited 10 minutes after when my veh was due at 230 and suspect i was charged being late when i bought my veh on time

Every time I rent from this location the check in process is different. It's a clown act getting a rental. The employees work hard but they are hampered by the lousy checkin system.

Leticia and her co-workers were very helpful in finding suitable accommodation for our resident and were mindful when setting up payment arrangements. Thank you for your assistance

LG door needs to be open later than 7. People work and need to finish loading or unloading storage until at least 9 or 10 pm.Was a problem for us when unloading to storage.

Staff friendly, efficient, and very accommodating for my storage and truck rental experience

i had been with uhaul for 12 years the old workers were very helpful, seems like the new help needs a manner class.

Most of the staff were rude, especially the women. They treat you as if you are an imbecile and aren’t really concerned with helping you. Very unpleasant and unprofessional people to be working with.

I had to pay for an entire month and was out of one of the units 6 days after I paid for November 16th- December 15th. I have always gotten back the difference at other UHAUL facilities. Not happy.

This was my first experience using a Storage Facility. My unit was not climate controlled, but the contents were in excellent condition, just a bit dusty. Rising Cost became an issue.

If I need storage again i'll for one of your other sites if any. Thanks

Overall, the place was a good place to house my stuff over the past year. At times, the light was out above my unit and I saw one mouse while I was there. Hopefully there's not many more.

The two ladies who assisted me were great and I appreciate the phenomenal service they provided.

Everyone was so friendly and helpful.

No one gave me a receipt rude

The staff of Havana location in Aurora, co where polite and answered all the question that I have about my moving. Mr Richard always have a smile in his face

Good service

Great job thanks!

I wont use this storage again. I feel completely ripped off for the price I paid of the storage and wasnt given my money back prorated as I had just paid on my unit days before moving my stuff out.

It is clean place and nice and safe environment and the staff are nice people excellent work I wish u all the best

Personnel were all friendly and helpful.

The keypad for entry was down for a couple weeks, may want to look into this.

Everything was pretty good and pretty affordable!!

Friendly well organized staff, needed a truck at last minute with no reservation, no problems.

Neil was very friendly and helpful when I was there to unload the van into one of the units and in turning in the vehicle.

Pd premium price & got poor lighting in our area Other areas had light Told mgr & he said sorry thats maintenance job Also s/b a small trash can for small trash items Was very discouraged/disappointed

Help for the mobile check in was something I had to ask for & the whole check in/out process not clearly understood without asking for assistance.

People need access to storage units past 7pm. The access to the storage was never correct. There were several occasions when I could not get to my belongings. The swipe system was non functional 9/10

Excellent customer service.

facility was clean and fresh.

It was stress relieving to have all the moving in and out tools it help alot

I wasnt happy about how the storage unit operates after its business hours.

It's a nice facility. The manager is too touchy and could use training in how to handle upset customers cause they do not honor reservations and he has no skills when a customer is upset by that.

Charges way too much for the rental. Yes, it was an indoor heated unit but $100.00 a month was just too much.

The staff is very helpful and attentive! Thank you for your help!

Isaiah was extraordinarily friendly, helpful and knowledgeable. Rich took the time to personally solve a problem for me and Lavonne made sure things were ready when I arrived and didn't have to wait.

Everyone was really friendly and even though there was a long line, it didn't take long to get through. Storage facility was secure, clean, and spacious, and they answered all my questions.

Very friendly staff, easy storage

Items arrived damaged and insurance doesn't cover that. Other than that, my items arrived.

Great Service

Very courteous and customer service friendly

I love uhaul they are friendly in convenient

seemed to be understaffed. Several items in uboxes had been broken. ubox was parked in large puddle of water hampering the unloading into the uhaul storage.Even with these comments, I would recommend

Vary good personality

Thank you for being there when I need it. Everything went right. Thank you for your service.

If you open till 7pm. Dont kick me out at 6pm. I do not recommend this business to anyone. The manger us fully aware of what's going on. Does not fallow contract. Dr by even while while on property

I never made this reservation nor used this service at this location on this date. I do not know the person named on this account and would appreciate if you would remove this email from this account.

Very clean!!

I wish my unit was closer to the door

Some of the staff are very rude And one of the staff argue with me over a parking spot and sped off coming feet from hitting me

I Thank Rich at the shipping container Department!! And yes everyone was most helpful and it was so nice !! I thank you 😊 so much!!! ♥️🙏🙌

Manager was very friendly & helpful, made a stressful time smoother

The two people who helped me where awesome the gentleman who pulled my pods where awesome and the lady who works weekend was awsome I forget her name the other lady’s where useless did not know to pul

Very good customer service

Very good Staff. I only encountered one Uneducated person that is still there after nearly 4 years! I did see one cockroach on 2 occasions - in May, 2018 and June, 2016.Freight elevators need oiling.

No problems. All went well, Thank you!

Great job

Impossible to get on the phone

You don't want my feedback. Trust me.

need to be open later than the office

I was not told which building my storage space was in, and it was obvious that the girl who assisted me only works there because she is getting screwed by the Asst Mgs. Dumb as a box of rocks!

Everything went smooth.

This was not a good experience.The staff are under trained,and had bad attitudes.

Everything was fine and I have absolutely no complaints. Thanks for all the help to get me through this crazy moving experience.

Overall good friendly service

It was a great experience, everything was always clean, staff was very helpful. I moved put of state and I was able to add someone on the clear out my storage and I had no hassle over it.

You have roaches get that figured out.

Will always use u haul. it was perfect Thank You

There is truly a reason why this location is always busy. Richard and his team members go above an beyond to help everyone.

So helpful, very nice clean unit. Easy move in. Will always call and use your services. Thank you so much.

Richard Ashon is not very pleasant to deal with. He is very agitated as of he will blow up any second. I ended up taking my belongings to public storage and saving $30.00 a month for a bigger unit.

Very helpful people there... thanks!...

none

Great staff!

I love how fast and easy it was to check in. How friendly everyone was. I also was very thankful for the time that was taken to show me how to use my door card and the route to my storage unit.

Great

Thanks for your help! I received a voicemail about changing locks. I was unaware about more secure locks. I am out of the country and will be back in 2 weeks. I can't do anything about it. Sorry

Needed longer hours it was hot, 6 or 7 are perfect eve times for summer hours

We had a great experience using this facility. Staff was friendly and the location was very secure.

I had to pay an entire months rent for ONE day of storage! Total ripoff!

Rich is the BEST 😊

No comments.

TOO often office staff were busy and confused about how to do things on the computer or "not having a drawer" for their computer. Several times I would change lines three to four times.

xxx

Great place would do it again

I recommend this location upon others

Very unorganized.

Everybody was always so helpful and nice. If I ever need storage again, I'm definitely using them I loved the security and climate control. Never had to worry about my stuff getting damaged or stolen