Customer Reviews for U-Haul Moving & Storage at South Havana

7,221 reviews

615 S Havana St   Aurora, CO 80012

(303) 340-3070

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(303) 340-3070

615 S Havana St
Aurora, CO 80012

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Jeanette W. 
Rating:
5.0

Customer service was the best I have ever had ..

ballah S. 
Rating:
5.0

Customer did not leave a comment.

Sheldon C. 
Rating:
3.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Every time I need to move or store, I use the Havana location. Everyone is friendly and helpful. Feels like family to me. Affordable and easy to use.

Andrea F. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

The truck was dirty and a lot of oil on the floor. No dolly in the truck.

Cesar C. 
Rating:
5.0

Customer did not leave a comment.

Sheretta M. 
Rating:
4.0

Customer did not leave a comment.

Nicco R. 
Rating:
4.0

Customer did not leave a comment.

robbi M. 
Rating:
5.0

Customer did not leave a comment.

Ian H. 
Rating:
5.0

Efficient, patient, helpful, knowledgeable everything needed to run a business on their end and everything I needed as a stressed out customer this locations customer service and business is above average they are amazing!

Brittany W. 
Rating:
5.0

Customer did not leave a comment.

Kennyth B. 
Rating:
5.0

Customer did not leave a comment.

LeeAnn F.  |  Overall Experience 
Rating:
5.0

After some initial problems , the installation went as planned . The installer was excellent and did an outstanding job not just with the installation but also kept me informed of the progress and additional work that needed to be completed to insure a successful installation. Overall a very good experience.

heinz R. 
Rating:
1.0

First of all the appliance dolly had no cotter pin in the tightning arm. My son almost dropped a huge pak cabinet on himself thinking the belt was tight. It was broke!!!! Secondly, EVEN AFTER UPLOADING A PICTURE OF GAS GAUGE AT HALF A TANK, upon arrival of return the girl tried to charge me ADDITIONAL 85.00 for the tank not being FULL. She went on to blame the app. I rebutted that what if there were no "app". How coukd she try that on a customer?? I then showed her my picture of gauge and she STILL TRIED TO ARGUE THAT I owed more money!!! Jesus, they were notconcerned WHATSOEVER about the missing cotter pin in the dolly, nor the fact they tried to RIP ME OFF for more money!!!! DO NOT RENT FROM THIS ESTABLISHMENT. THEY ARE NOT ONLY INEPT, BUT SEVERELY UNTRAINED. MY cat learnes quicker. The improvements needed are self evident in my discriptions, RIGHT!!!

Geralyn T. 
Rating:
3.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

I didn't get the names of everybody that helped me but the way the owners/employees went out of their way to help me was like nothing I've ever experienced

SHAUN S. 
Rating:
5.0

I have used this location multiple times and the service is always exceptional.

Steven Z. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Customer did not leave a comment.

GEBRETNSAE H. 
Rating:
1.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Nick was the best in making sure all my needs were met. He even took the time to make sure I didn't need help with moving things out of my storage.

Tierra G. 
Rating:
5.0

Great experience and great service from the beginning to the end.

Alexander R. 
Rating:
5.0

Customer did not leave a comment.

Spencer L. 
Rating:
4.0

Muchas gracias

OSCAR S.  |  Overall Experience 
Rating:
1.0

I was sent an email saying I had fifteen days from November third to pay my storage and the manager auctioned it off before the date started in the written correspondence. The business being done is inaccurately presented in such a way that is more than negligent, it is predatory. I am not at all pleased with my experience even before the end of our business together.

Gavin Daley B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert D.  |  First Impressions 
Rating:
5.0

Great people. Very helpful

tom M. 
Rating:
5.0

Great knowledgable and friendly service from all.

Karl W. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Jonathon F. 
Rating:
1.0

Broken handle on the truck. Felt like I worked at Uhaul in needing to go locate the truck, go find the other items I rented, undo the pad lock, learn the serial numbers distinguishing which truck was mine. How about UHaul employees come do my job for a day? Bad service, poor products. Also have an unknown/additional charge of $87 on my account. Will need to call and understand why. This place has gone increasingly down hill in the six years I've been a customer at this location. Feels poorly managed. I'll go elsewhere in the future and recommend others do the same.

Jesse B. 
Rating:
4.0

Customer did not leave a comment.

Kimberly A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terrell W. 
Rating:
3.0

Customer did not leave a comment.

Britany B. 
Rating:
1.0

Not good service, I really want it to cancel my service the next 3 hours that I got the room is not good now I'm just gonna wait for month an cancel to other places better an less money!!

DAVID R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WARDRIA C.  |  Overall Experience 
Rating:
5.0

The $19.95 for 4 hours became $65 once mileage and insurance were added. Just be aware.

Robin C. 
Rating:
4.0

Customer did not leave a comment.

Alan C. 
Rating:
1.0

The staff didn't check out after dropping the truck... they didn't do there job correctly to charge more money.. still

Francisco J.  |  Overall Experience 
Rating:
5.0

The manager deserves a raise

Diane H. 
Rating:
5.0

It was good to see more employees The process was a lot shorter.

EMMA O. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Very understanding people

Zulma F. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

La atención fue rápida, y sin demora

Silberio L. 
Rating:
1.0

The customer service received was bad,

souleyman C. 
Rating:
5.0

The employee that checked me in and out on the same day (I believe his name was Miquel) was EXCELLENT. He took the time to explain everything to me and was very polite....he demonstrated EXCELLENT customer service skills.

Debra M. 
Rating:
5.0

Friendly gentleman that helped me.

DEBRA R. 
Rating:
5.0

Customer did not leave a comment.

LEshanda W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janice W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

Scott A. 
Rating:
4.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

I am a regular Uhaul customer. This is the best U-Haul location and staff!

Leslie A. 
Rating:
3.0

More information on where keys are, Do's and do not. This was my first time renting and it was not my best.

Elena R. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
2.0

Customer did not leave a comment.

Elena R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Staff although shorthanded were excellent!!!

Lauren L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adriawna M. 
Rating:
2.0

Gigantic line of returned vehicles made it nearly impossible for me to return my trailer. Few staff made the wait to rent the trailer almost 40 minutes long.

Charlie S. 
Rating:
5.0

Customer did not leave a comment.

mohammad R. 
Rating:
1.0

Better communication amongst the team. Better customer transparency. I was told there was no charge to extend the time and then I was told different prices ranging from $97.40 - $241.00 I called to extend, was told it was extended and was woken up to a phone call saying they were missing their truck. Customer service was great at initial checkout but the service after was crappy.

detahubae K. 
Rating:
2.0

I had no issues with the cleanliness of the building or with the staff, but I had a handful of times I was unable to access my storage because the elevator wasn't working. The inside elevator doors would not stay open they would close on me while trying to come in and out and it would hit me on the head. There was also a few times that I would be at my storage unit and trying to call the elevator and was stuck on the second floor for over 10 minutes. There was also no bathroom on the second floor for my daughter who is potty training to use. During the summer there is no ac on the second floor so it got hot very quickly. And to be completely honest, using the smallest unit available it was way to expensive. I will not ever reccomend this uhaul storage to anybody, and will not ever come here again.

JESSICA H.  |  Overall Experience 
Rating:
5.0

Awesome customer service!!!!

Desalegn W. 
Rating:
1.0

THE PEOPLE AT THIS LOCATION ARE BEYOND RUDE!! AND THE GM IS EVEN WORSE!!! THEY DISCRIMINATED AGAINST MY FRIEND JUST BECAUSE SHE KNEW ME AND ALL I DID WAS MOVE OUT OF MY UNIT!!! SCREW THIS PLACE!!!!

Michelle S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

douglas F. 
Rating:
3.0

No there are no other comments.

Eric M. 
Rating:
5.0

Make sure the inside of the cab is a little cleaner

joe T. 
Rating:
5.0

Customer did not leave a comment.

Fuad O. 
Rating:
5.0

Good place, and safe , great customer service.

Jim B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mercedes M. 
Rating:
2.0

IF you are changing a pickup location, an actual phone call to the correct, new, updated phone on file would save a LOT of frustration and hassle

Guylene M. 
Rating:
1.0

The tow dolly had a dent and they want to charge me for it .

Humberto C. 
Rating:
5.0

The truck was having a lot of vibration.

Simon T. 
Rating:
5.0

Everything was fine until delivery day. At no point in time was it mentioned that the delivery truck, carrying the U-Box, would be a full size Semi tractor and trailer that are 52' long. I live down a private one lane road and said Semi tractor won't fit without doing damage to the road or the truck itself. The location handling the delivery was amazing and got my unit onto a small trailer and had it delivered the next day.

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

Courtney R. 
Rating:
4.0

Customer did not leave a comment.

Gerald C. 
Rating:
5.0

They were friendly and nice service I like to use the uhaul storage when I have to move my properties .they are secured and hood services

TECLEAB G.  |  Overall Experience 
Rating:
5.0

The manager was auger helpful, easy to access the location and drop off was made super easy. I really recommend this location.

ChelseaIsabella C. 
Rating:
4.0

Overall, during the five years we had the unit we only had a couple issues with the elevator not working or getting stuck in the building. Staff was a hit or miss. Most of the time they seemed unhappy to be working. Would probably rent again if needed due to convenience.

Patricia W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL J. 
Rating:
5.0

Good

kamlmell H. 
Rating:
1.0

Customer service at this location was very disappointing. I specifically asked for a phone call prior to drop off to ensure I could be at the location and provide the best location for the box. The driver did not call or give any notice before drop off and left the box in a highly inconvenient location. When I called the store to get it moved to the location it should have been left, they would not come back. I had a broken foot and because the driver didn't do what I asked, my foot was injured even the process of packing my box. I was disappointed by the entire service in Colorado. Would not recommend.

Laura T. 
Rating:
4.0

Customer did not leave a comment.

Tina A. 
Rating:
5.0

I/We have always received excellent service from U-Haul. Staff is always nice, helpful and respectful. Thank you. God Bless.

Portia A.  |  First Impressions 
Rating:
5.0

Everything ok thanks

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

Sharon R. 
Rating:
4.0

I was switched from one location to another to another. Could not open lock box at second location. Was late for a pickup. When I returned the vehicle an hour late I was charged for another 8 hours!!

Tyee L. 
Rating:
5.0

Customer did not leave a comment.

Chelsea W. 
Rating:
5.0

Although the trailer I reserved was not the one I wanted originally it did the job that I needed it to do. Would have been nice to have the ramp trailer available but hey the one I had did fantastic. Can't really complain for my first time pulling a trailer.

Marcus H. 
Rating:
1.0

Redundancy in the online reservation system had me answering same questions and processing credit card both online and again at the store. In store rep was unprofessional and sarcastically snotty. Online check in for return was not user friendly. They tried to charge me for gas when the gauge was reading the same as when I took the van and I still have not received an answer to the fact that I challenged the fuel charges.

Andrea C. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
4.0

East and Easy

Elliot A. 
Rating:
4.0

Agent could use a little training to help speed the process.

ROGER D. 
Rating:
1.0

First the tire sensor is not adjusted to the right amount it reads the tire is low. Customer services is so terrible. The general manager called Darrius was full of attitude. I asked him what logic and calculation did they used to charge customers 5$ per gallon for gas? secondly, they didn't want to show the mileage on the car how many miles I drove and how many miles it has before. I asked him if he can explain how many gallons their truck take to fill he cursed me and told me not to ask such a question. He said he is not going to explain it. And told me to get right out. If I didn't ask him for the receipt he is not about to give me.

Jabir N. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

Better communication

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
4.0

Customer did not leave a comment.

Ian F. 
Rating:
5.0

All went smooth, and nothing to add for better service. Staff is excellent!!

Gary B. 
Rating:
1.0

They forgot to check in my truck upon return and the guy that helped my when I picked up the truck was rude and called another customer a bitch

Raven G. 
Rating:
5.0

Customer did not leave a comment.

Aspen E. 
Rating:
5.0

Customer did not leave a comment.

Alyshea C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAURICE H. 
Rating:
5.0

Customer did not leave a comment.

LUCY A. 
Rating:
1.0

This storage unit has a roach infestation and when I moved my stuff out there were several dead roaches all over my things, big and little ones, I was very upset and disgusted.

Jaraine L.  |  Overall Experience 
Rating:
2.0

Great Service - Very Professional!!!

Susianne M. 
Rating:
5.0

Customer did not leave a comment.

Madeline E. 
Rating:
5.0

Customer did not leave a comment.

VINCENT D. 
Rating:
5.0

Have one person on the phone and let the others take care of customer .

AXEL G. 
Rating:
5.0

Customer did not leave a comment.

Carolina V. 
Rating:
1.0

Fire that girl with the dreads

Raymond N. 
Rating:
1.0

The clerk who took the truck back from me was very rude charged me 10.00 dollars for gas although I had filled it to full

Achlia S. 
Rating:
5.0

Awesome...great service and reservation was so easy.

Joseph M. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE N. 
Rating:
5.0

Very good Storage Facility,Clean well lit,have recommended it to others.Thank you again.Paul Gaines

Paul G.  |  Overall Experience 
Rating:
1.0

Lost all my stuff because u had bed bugs

ASHLEY R.  |  Overall Experience 
Rating:
3.0

There is a dead rat in the rat trap in my unit and it STINKS. Office was closed when I discovered it so there was nothing I could do. It's currently rotting in the trap in my unit. Also, the bathroom in the building my other unit is in was flooded with dirty toilet water

BRENDEN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alyshea C.  |  First Impressions 
Rating:
5.0

I recommend uhal it's covient, and very good service.

Jim B.  |  First Impressions 
Rating:
5.0

Very nice customer service

CRISTINA T.  |  Overall Experience 
Rating:
1.0

I arrived yesterday around 7:45 pm to find out that the door was locked to access my storage. The machine was having a malfunction, and when I requested someone to speak to from the box outside of the storage - nobody picked up. I tried 3 different times and even went to the building across the street and tried calling from there. What kind of joke is this? Why was the storage door locked during open business hours?

Jesse B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Geniva P.  |  First Impressions 
Rating:
5.0

Great staff!

branden n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anjene J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEIKO B.  |  First Impressions 
Rating:
5.0

The entire staff was great and very professional at all times also there managers would go beyond to take care of any problem I had.

randy w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frenice R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTHA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

taeisha v.  |  Overall Experience 
Rating:
5.0

Great service and an awesome personality!

cecilia O.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff.

CHERRY G.  |  Overall Experience 
Rating:
4.0

the staff was very helpful

Sheila C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OSCAR S.  |  First Impressions 
Rating:
4.0

Hard to ave the building sometimes but great staff

DANIAH S.  |  Overall Experience 
Rating:
5.0

Light years above and beyond the A$$holes who run cube smart on Leetsdale.

jacob v.  |  Overall Experience 
Rating:
3.0

The times that I had been coming to the storage, I had found 2 people living there when I tried to look for my stuff in the storage, I was afraid to go there,and I have told 1 of the employee what I saw,I will never be able to rent my storage in that location and anyway it's very expensive to rent there

ROSE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SALLY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taeisha V.  |  Overall Experience 
Rating:
5.0

Need to reschedule the date on the pick up rental from the 7/12/22, to 7/16/22.

WEBBIE H.  |  First Impressions 
Rating:
1.0

I don't know why I received this in Spanish because I do not speak it. The U haul storage experience was a blessing to have a place to put my belongings while homeless. None the less, I felt they took advantage of my homelessness and gave me a unit that the lighting was bad (time out every 5 min). Also, it appeared someone attempted to pry the lock off in May, which forced my hastened my decision to move out. They did not refund me for the 20 remaining days on rent. Also the one and only cargo elevator was often broke or way too busy!

Gail M.  |  Overall Experience 
Rating:
1.0

Horrible experience I don't suggest this place to anyone staff is rude and useless. Price that i was givin changed on the next month . You will get stuck on the 2nd or 3rd floor due to there only being one access then you have to wait for useless to get off there phones to come close the elevator so you can leave. Worse experience I've ever had with Uhaul you need to fire everyone and start over. Also if you call the manager you will never be contacted I got screwed out of a month's rent because the fire department shut the building down for 4 weeks. I called and left 4 messages all polite and got zero response.

Michael W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELICIA V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie M.  |  First Impressions 
Rating:
5.0

Storage facility was great, Restroom always clean.

Ashley M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim b.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

shantelle f.  |  Overall Experience 
Rating:
5.0

Taylor Smith provides an exceptional service. She really tries to solve our problems.

Fred T.  |  Overall Experience 
Rating:
5.0

Managment went above and beyond to help me durring my difficult times thank you for everyrhing

CARLOS L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCO O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

earl o.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VALEN M.  |  First Impressions 
Rating:
1.0

Everything has been fine except for move out day when cat or Katherine was very rude to my kids and then to me she was disrespectful to us and was cussing at my children and me calling me ghetto and saying no wonder my kids are like this I really didn't appreciate her behavior as a manager she was out of line and very unprofessional that alone makes me feel like the year and a half was valued she will never get any of my time or money ever again... She needs to take some time to remember all that's going on in the world and how the world hates black people before she violated me and my children because were black.

Ie Yla D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHONAE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harry R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suellen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anyaesu R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tara S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Makia B.  |  Overall Experience 
Rating:
4.0

The staff were amazing! The only ding was the wait which is no fault to staff they were working hard to get people processed quickly.

Angelique F.  |  First Impressions 
Rating:
5.0

Great Customer service...

myla g.  |  Overall Experience 
Rating:
2.0

Rented truck, truck was dirty in the driver's inside panel the back of truck just the entire truck was dirty. Long line and it was just not a good picking up experience with this location. The facility was understaffed and overwhelmed.

Cecile T.  |  First Impressions 
Rating:
5.0

Great customer service. Every time I called to make a payment. And also when I first arrived. The girl always helping me was great.

Delia a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSALBA W.  |  Overall Experience 
Rating:
4.0

Nice location, nice buildings and clean, very friendly and helpful staff, especially Taylor

KATHLEEN H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jeleine C.  |  Overall Experience 
Rating:
4.0

Alberto Alvarez was a joy to work with All my rental questions were answered he knows the company policies very well and made all the transactions easy Thanks Alberto for making a rough time alot easier.

Suellen D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Savannah S.  |  First Impressions 
Rating:
5.0

Everything & everyone was great but ESPECIALLY the manager Taylor !!!!

MELLISSA O.  |  First Impressions 
Rating:
3.0

I was promised a free month and then they charged me for the free month which I was promised.

James W.  |  Overall Experience 
Rating:
1.0

I paid for a month and got my stuff out really and they never gave me money back for the days I did not use i will never use the storage again.

Jennifer W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATILYN S.  |  First Impressions 
Rating:
5.0

Thank you

suzette v.  |  First Impressions 
Rating:
5.0

Just moved to the area and needed to store our stuff until we found a place to live. The one month free storage really helped. These guys were great.

Michael M.  |  Overall Experience 
Rating:
5.0

I rented a truck to go one way from Kentucky to Denver. I then rented a storage unit in Denver. Literally every single part of the trip that involved U-Haul was seamless, easy, and a great experience overall. I strongly recommend them As an aside, I previously rented a storage unit from cube smart. I will never do business with those folks again

jacob v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iyauna D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARREL M.  |  First Impressions 
Rating:
5.0

Taylor was wonderful! Made the experience painless!

Keschia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BALVINA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jae s.  |  First Impressions 
Rating:
5.0

Unable is the Best!!!

Doreatha W.  |  Overall Experience 
Rating:
5.0

I was very pleased with the service I received from U-Haul and I have no problem recommending to people I know I would rent from U-Haul again anytime.

Virginia D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tracy K.  |  Overall Experience 
Rating:
3.0

The only complaint I have is that I walked into the U-Haul office on November 1st (the day my rent was paid through auto pay) and asked the following… ”if I rent a truck from U-Haul today and clear out my storage today, will I get any money back on my rent that had just been paid for the entire month of November?” I was EXTREMELY disappointed to find out that I would not get anything back. I think that is ridiculous and unacceptable. At a minimum, I should have been given at least 1/2 a month back, knowing that you will likely re-rent that unit w/in 2 weeks. I was beyond disappointed in U-Haul as a company as a result. My family has spent quite a bit of money at U-Haul over the past year, and this situation will cause me/us to think twice and find alternate options the next time I need a truck or storage. Big fail on U-Haul’s end!!!

STACEY H.  |  Overall Experience