Customer Reviews for U-Haul Moving & Storage at Southfield Frwy & Joy Rd

Rating:

5.0

Ms Luv Brown was very professional and friendly. I appreciate all that you do.

Rating:

5.0

The staff was very helpful and very informative..I appreciate there service 👏 👍 😀

Rating:

3.0

Truck located across busy street. Numbers not visible from office. Instructions were to find truck then go back for keys. Agent very busy with customers. No one else available.

Rating:

4.0

Make sure that the computer system is up and running. Luv Joy did a great job with putting in all the information needed manually. Hats off to her.

Rating:

4.0

I was a customer there for years and the only thing that was poor was the parking the rental trucks took up places to park

Rating:

1.0

The 2 girls that work there, were very rude and was very racist against me because I wasnt black, and I tried to be nice and let things go normal but there wasnt an option. I normally deal with a gentleman that works there and he gets things done the right way but this time it was the worse experience and she asked me to leave with out giving me my change back so I have to go back and pick it up later. She was disrespectful, yelling and vet bad attitude.

Rating:

5.0

great customer service

Rating:

5.0

All good no complaints, how about hot coffee.

Rating:

4.0

The staff was originally really friendly and helpful. I has intermittent turn signals which they tried to repair for me. They were really trying their best even changed one turn signal for me. The second time I brought it back the manager was out and the attendant told me they would call me when the manager returned. They never called. Unfortunately part way into the trip the intermittency started having problems again. In other words, the staff was mostly great but the trailer likely needed to be rewired. If it helps it was plate number 55115.

Rating:

5.0

Executive Team CSR experience was leadership 👏

Rating:

4.0

Staff was helpful and provided prompt services as needed. Recommend staff receive increase wages with special recognition as professional staff who were also well informed about U-Haul policies. Thank goodness I have close out my final 2 storages storages. E. Wilson

Rating:

5.0

The best and my favorite place when needed. That said from the counter all the way to delivery. So polite and very sincere on giving you all the attention needed. So as the workers Outside in the lot , very friendly and concerning about my safety. I will come back again .

Rating:

2.0

Tuck was terrible and should be taken out of commission.

Rating:

3.0

the reason I am leaving your storage is for the last 8 or more years, every year a big price hike on the storage fee, this got old. the only time I was hearing from the storage was a price increase. other than that. no issues

Rating:

5.0

Thank you

Rating:

1.0

I’ve been over charged for my rental…. My gas was and miles on my rental did not match to what I rented… and I was charged an extra 117 dollars …

Rating:

5.0

Everything was on point and the staff was professional and friendly.

Rating:

5.0

The truck was clean. The truck was running OK everything worked. I will always rent from you all.

Rating:

1.0

U-Haul leaked from the top and ruined all of my belongings

Rating:

5.0

Young lady who helped me, was helpful and polite I was in and out!

Rating:

5.0

Every time I come, I experience great service

Rating:

2.0

Computer down. Staff not professional.

Rating:

2.0

The truck I was scheduled for was broken down at my time of pickup. I rented an appliance dolly and was billed for it only to find out this location did not have any dollies. I scheduled to pickup my online reservation at 11am didn’t leave the location to almost noon. Appears this location is under staffed and not well managed. Like why did I have to pull my truck out of an alley? Completely unacceptable! Not having the equipment I needed costed time, having my movers wait an hour until I arrived with the truck had be paying extra for labor and looking for a dolly added extra travel miles all at my expense

Rating:

5.0

Didn’t take long for customer service to help you

Rating:

5.0

Great staff !!!

Rating:

5.0

Get more people in the building to take care of the customers the weight is too long

Rating:

5.0

Good

Rating:

3.0

Have more assistance at the desk the wait was long with only one person helping people in which she alone did a great job but more help is needed

Rating:

1.0

The uhaul center smelled like marijuana the employee was blasting unpleasant music while confirming my reservation wasn’t helpful at all, I was forced to drop at another location because my id was out of state which charged me more. The dolly I reserved was confirmed on my paper I received but Marvin never gave me the dolly or assisted with locating the uhaul truck, but instead gave me the keys and told me to verify which truck and if it’s incorrect to bring it back. Later in the day I had to call and report it to receive a refund and remove the dolly off of my bill

Rating:

1.0

I will never rent from uhaul again! Poor customer service, employee arguing over who will service me for 5 mins. Transport defective, not properly maintenance and transport frame split on me on highway, they inconvenience me out of $2000 only willing to reimburse me $500. Please use another service for your moving needs!

Rating:

5.0

? Prices could be cheaper

Rating:

3.0

I was sent to this location from Redford and was told they had the equipment I needed. Upon arrival the needed truck size was not there. No alternate was suggested, we asked about a 20ft to help mitigate the situation further

Rating:

1.0

It was the worst experience,I ever had renting a uhaul! I have been a consistent customer for the past 2 years. I move my family across the country and choose uhaul and I had a trip from hell. First off I'm disabled and unable to carry and move belongings. The employees argued over who would attach the auto transport for over 5 mins finally one reluctantly coming outside to attach auto transport. This was my first time ever towing any vehicle. I didn't get full assistance on loading vehicle onto transport and securing it i had to call a friend to come to uhaul to assist me in securing vehicle to auto transport. The auto transport was defective and didn't remain secure because it was lacked regular maintenance . I noticed Indiana while gassing up , the left tire strap was no longer securing the tire! The fact that I'm disabled i had to find assistance from a truck driver at a rest area. He assisted me in putting on tie down straps on tires. A couple of hours later tie straps broke on vehicle , I had to secure with bungee cord with wife assistance in the cold on freeway after hearing tie down snap. In Missouri in Joplin after refueling again, I get on freeway the left side of auto transport collapsed and left tires blow out to the rim. The response time from a actual person was over 30 minutes which is unacceptable being on dangerous part of highway. From my chat with agent, I expressed the dangerous situation of being potentially being hit. The sheriff department saw my unsafe position on the highway and put his flashing lights on for protection. After the officer inspected the trailer he saw it was defective. Over an hour later uhaul rep still hadn't secured roadside assistance. Based on the frame being broke and waiting over an hour for assistance. Tow company Metro shows up and disengage transport from truck. My wife had to drive car additional 7 hours to our destination. Because of the collapsed of auto transport after moving belongings in I have several furniture pieces damaged! I will be sending complete pictures and details of my ride from hell!

Rating:

5.0

The headlight was out and we had to drive at night

Rating:

5.0

The Customer Service Representative need 2 be trained a bit better towards Seniors.

Rating:

1.0

Manager was rude, and refused to assist in helping us getting the additional cost from my credit card removed. Told me I needed to call the 800 number. 800 number told me to talk to manager at office. She handed us a receipt for the extra charge and told us it wasn't hers to deal with. I've rented from uhaul quite a few times. And the experience, all the way around, was awful.

Rating:

5.0

I recommend the Joy Rd & Artisan location ,All the staff here are very professional and polite everyone is a pleasure to work with Thank you for helping me move my family to our new Home .

Rating:

2.0

I reserved and appliance dolly it was not there also asked for 12 furniture pad blankets only received 6

Rating:

1.0

Charge to much for one day should not be $90

Rating:

5.0

Great Customer Service

Rating:

5.0

They helped me out with the return and they explained everything the website doesn't make clear. They were very helpful 🙂.

Rating:

3.0

I had concerns that the truck would cut off; the truck was old and not running well

Rating:

5.0

You guys need more workers at this location. It was only 2 staff members at the time of rental. The lobby was full. Overall the staff was great!

Rating:

5.0

Gentleman came right out as I pulled in to tell me where to take trailer. Trailer was promptly unhooked; I was checked out and on my way in less than five minutes.

Rating:

1.0

I have been paying at this facility for over 3 years just to have things stolen from my unit. I came to move things out and the door had a hole in it and some of my things are missing. Not satisfied at all consistently paying and having items come up missing when I move out is ridiculous. Never again and never will recommend to anyone!

Rating:

5.0

Lisa & Mya were AMAZING!!

Rating:

1.0

Needs better Customer Service/Attitudes. Poor inventory management, could not locate truck

Rating:

3.0

All The trucks needs inspections plus daily cleaning,Vehicles are dirty,

Rating:

5.0

Please tell people not to block the driveways , I had to drive over the parking structure to get my car out. Very upset about having to do that.

Rating:

1.0

The employees at this location are unbelievable the nasty of speaking to customers the slowness seems the older upset because you mention there wrong doing just to turn ppl away it was a very sad site to see the employees getting in to it with the customer because the customer had a reservation at the employee (lady ) made them wait a hour ( not my issue just watching) then I returned my U-Haul had a question the lady gets upset I’m not use to that behavior and no i would suggest A different Location Hopefully A better Experience

Rating:

1.0

Everybody was rude and unprofessional, when I came in to be helped it was people ahead of me which I didn’t mind but if I reserved my time I wasn’t sure why my U-Haul wasn’t ready at that time. When it was my time to be helped the lady walked out helping somebody else leaving my mind to wonder if she was coming back or not. Very low staffed and bad energy.

Rating:

3.0

Please let the renter know the real price for the rental instead of giving part of the total and then hitting us with another fee we were not told about please be more up-front about this.

Rating:

3.0

Only two of the staff were professional, Maya who assisted me, went above and beyond and was very helpful and insightful to my needs. I made my reservation through her initially. Once I arrived someone else assisted me (they never mentioned their name). That process went longer than necessary because of internal issues but my main concern is that I was told one thing and today when I dropped off the truck early, I was told another. The principal of the matter is that there was a conflict in communication with me the customer and I lost money, regardless of the amount, due to it. My key take away from this is, professionalism, transparency in communication and accountability is standard in operating a business that deals with the public. The employee , who never said their name, who checked me out today only had to simply apologize for the miscommunication instead of projecting her aggravation’s of her coworker’s mistake onto me to make me feel as if was the one who did wrong or was not following verbal/written constructions in the contract. Every employee should be saying the same message and because of their neglect, I paid for their mistake and in-humility. I’d rather go back to the U-Haul in Midtown than to return to Joy Rd location where professionalism is hit or miss. Thanks but no thanks on that.

Rating:

1.0

You need better customer service, the woman was very condescending, not helpful and argumentative, I come there to get help renting a truck not abuse

Rating:

5.0

Nothing

Rating:

5.0

You are good

Rating:

5.0

The agents all provided great Customer Service, the location was neat and clean, My truck was ready when I got there, and the whole crew made sure that I had a great experience!!

Rating:

1.0

Your place had roaches bed bugs and very nasty I had to throw all my belongings out

Rating:

4.0

Having the vehicle cleaner. Other than that good.

Rating:

5.0

Thank you

Rating:

5.0

Good and friendly service

Rating:

5.0

My favorite location to rent from in Detroit

Rating:

1.0

They rip you off by charging you things that you didn't need never use this place all they do is rip off their customers they're a lousy

Rating:

4.0

Stay open 24 hours

Rating:

1.0

The the employees was very rude and mean no matter how nice and respectful you tried to be to them it just didn't work , very rude to the men especially just came off like they hated their job and wanted everyone that came in to know it , I'm sure business would be better if the lady that said her name was love joy treated people like she would want some one to treat her own mother and father ...Being polite doesn't cost anything and it surly goes a long way, I wouldn't recommend anyone to this location because when I tell you this lady was very mean pushy and over talked everyone it was really ridiculous... I never leave feed backs ever so you know it was bad

Rating:

3.0

Front desk Customer service lady was very RUDE . She was RUDE and aggressive with people in store and over the phone .

Rating:

5.0

You could make sure that the UHaul is cleaned out before renting it out. I spent 15 minutes or more sweeping it out before I could start loading it with my belongings. Not complaining I’m just saying.

Rating:

1.0

I would let them find they're choice of location. The service was super slow. The guy who works there was just sitting around while people needed to be checked in and out. Radio in the truck I rented didn't work, which is annoying on long drives.

Rating:

5.0

Office was busy yet they service every one in a timely manner. Service was great.

Rating:

5.0

Everyone was polite and engaging professional and knowledgeable about there craft of the business

Rating:

5.0

I felt secure going to the unit day or night alone it is well lit there was mo dampness or crickets running around

Rating:

3.0

Storage facility has roaches; had to fumigate all my things after move out. But staff was nice, accommodating, and had great communication.

Rating:

5.0

Great experience

Rating:

4.0

Overall my experience was good I just ran into a problem one time and it just was a misunderstanding, but I was able to talk to the manager and get things resolved after that situation everything was fine.

Rating:

2.0

They gave me the wrong car key and I couldn’t get into my storage unit after hours

Rating:

5.0

Ms.Luv Joy Brown and her staff were courteous, informative and prompt as they addressed my need to obtain storage space.

Rating:

5.0

Great staff! Always super helpful & friendly, I will miss them.

Rating:

5.0

The staff is great never rude understanding and patient thank y'all all I appreciate y'all ❤️🙏

Rating:

5.0

Everything was "Smooth no Hesitation was very"Satisfied

Rating:

5.0

Love Joy was the best in the situation. Very kind and respectful. I would recommend that location for your hauling needs

Rating:

3.0

I'm leaving from the storage unit because of the customer service it lacks good customer service, when they mop the storage unit floors it wet up my merchandise so some of my merchandise has mold on it My storage unit stay damp and wet and it's supposed to be inside unit,, I've been with U-Haul over 7 years now because I run a photo booth company and this is where I like to store my merchandise right here with U-Haul. Luckily I'm going back to the new center area because they opened up their first floor with storage units I am happy to say I would not be leaving U-Haul I'm just leaving off of Joy road 😊 I really do enjoy the convenience that U-Haul provides.

Rating:

3.0

Dame was great in helping with my refund.

Rating:

1.0

I must give UHaul a poor rating because I am highly disappointed. I rented a storage on December 26, 2023 at Uhaul on Joy Rd in Detroit. I moved out on Friday December 29, 2023. The first unit was vacated because the code would not allow access without coming across the street to ask for help accessing the unit. I upgraded to a larger sized unit but the lock was not able to be put on the unit without coming across the street for assistance to ask someone to help put it on. I have rented another unit at another facility and would like a refund. I was not able to enter into the storage unit without asking the busy clerk to follow me across the street to let me into the unit because the access panel was broken so I could not use the entrance pass. I upgraded to a larger unit hoping I would have a better experience but not so! I still needed to go across the street to ask the busy clerk to help me put the lock onto the unit because the lock lock placement hook was misaligned. The attendant had to use a screw driver to hold the latch together in order for the lock to be installed. I removed my belongings and found another storage location so that I could have complete access without bothering the clerks. I have since left a voicemail and text message asking for a refund with the general manager Dame and have not heard back. I also called customer service and was told they would contact him and ask him to call me back.

Rating:

4.0

The storage facility has no lighting inside. The floor was dingy and in need of new tile. The staff was courteous and helpful.

Rating:

1.0

Staff informed me that I could return the truck to this facility without charging a wrong location fee. Jaylan (he identified himself as assistant manager said he will not do that). After unloading the vehicle I had to drive it to the other location. He was rude and hostile. The storage unit itself was dark, dingy, and dirty. It had no lights and had huge rat traps in there. I only continued with the rental because I packed all day the day before and drove for hours to get there. I had a loaded truck and nowhere else to store at last minute. I will never recommend this nasty location. The assistant manager was as nasty as the unit.

Rating:

5.0

I My Experience Was Good ,I Rented Storage unit 113 And 632 , I Lost My Mother's Stuff My Son's And Stuff, MY Mother Passed Away In 2018 ,My Son Passed Away Last Year 2022, All I Have Of My And Is Memorys, I Couldn't My The Payments Because Of My Job Have Slow Months,I Lost Everything I Had , I Made Payment's Up Until May 5-23, I Won't Never Get My Stuff Back Thank You And Have A Blessed Day Amen 🙌💖.

Rating:

3.0

Not enough help .man at desk was interrupted 3 times to answer the phone. 2 customer came in has to wait until he finish my check in.the young man did apologize.

Rating:

3.0

I rather not say

Rating:

1.0

This person is not me

Rating:

4.0

There was no light in storage unit when I needed to go in. For the need it was expensive. It took longer than expected to get a house. I needed to keep the unit for over a year.

Rating:

1.0

I came into the location early that morning to inquire about my particular unit asked to see the unit I was told it wasn’t available yet for viewing but I was assured it was big enough for all my items. Only to arrive with my items and it not be big enough the gentleman at the desk was not knowledgeable or helpful with product info. If it wasn’t for the gentleman on the afternoon shift I would have not been helped. The general manager of the location has a arrogance about himself which is not professional when I picked my truck up he was not helpful when asking questions he just answered as he walked away not standing and trying to help. I ordered a dolly I was told it had been loaded only to get to my house start loading the truck only to realize I gotta go back to get it. The whole morning crew there were not helpful. The gentleman in the evening was very helpful

Rating:

3.0

I had a horrible experience the last two days with Uhaul and their customer service and I came in expecting a smooth provess. The gentleman at the Joy rd location completely mad my day by owning and fixing the issue even when it was not his fault!! He deserves a raise or promotion because no one else took that initiative they all just sent me to different uhaul places using more miles and gas in the uhaul in the end!

Rating:

4.0

Problems initially with establishing payment with funding agency. We expected after hours access to our unit but later learned the units on the office side are kept under lock and key and only accessible during office hours. Staff was mostly professional. Facility seems maintained other than age and dry wall damage. No issues to report.

Rating:

1.0

This person keep using my email to reserve a truck. I DO NOT KNOW Javonta S .

Rating:

5.0

Satisfactory

Rating:

2.0

The storage itself was great but I called for nearly a month and couldn’t get a hold of anyone. I moved out of my storage on the 8th of April. I called on the 9th of April and no one ever answered the phone. I called the corporate number and spoke to someone. She also tried to get in contact with them but wasn’t successful. She left notes on my account that I moved out of the storage units on the 8th but they were still trying to charge my card for the units. I called 4 more time and still the same thing happened. The fifth time I called I talk to someone who said she seen the note that were on my accounts that said I moved out of the units but she couldn’t close the accounts until the manager did a walk through. She took my payments off auto pay that day.

Rating:

2.0

I move out of my unit on 04/08/23 and I tried on multiple occasions to notify them that I had moved out. I called the customer service number and they said that they put a note on my account that I moved out of the storage and had been trying to contact the actual store with no luck. Yet I was still being charged.

Rating:

5.0

Great job

Rating:

1.0

Horrible staff disgusting attitude horrid dealings 10 outta 10 don’t recommend I will also be defecting anybody from YALL facility paying more money elsewhere will atleast weave out all the crackhead dope fein niggas at your spot I dealt with rapist that have more sense then u people!

Rating:

5.0

Everything was good but y'all need exterminator because when I went in there it was two dead roaches on my mattress and I don't have any roaches prefer that everything else was good and clean you just need to exterminate

Rating:

3.0

There was a young man who was Rude and talked to me as if I was a disobedient child., I Did Not appreciate such Crap. I remained Adult / Mature about it while putting him in his place.

Rating:

2.0

Someone entered my space and removed one of my tents that I use for my events. That cover was placed over one of my display stands; no tent ‼️I had not been in my storage bin since Covid 19. I also noticed that my other larger tent, the cover had been removed and was laying over my chair. I would have never left the cover off my tents. Especially the larger one, because the cover has rolls on it and that’s the way I brought it in and took them out. I went to the office twice and I have called the manager. Waiting for a response‼️ Mr. Bailey Location: Joy Rd. &Southfield, Det. Oh by the way my storage #0608. Thank u Mrs. Carol E. Puryear

Rating:

4.0

Service was time consuming even with me making arrangements by phone. There is some mis-communication in there, I was standing at the fron desk for at least 45 - 60 mins.

Rating:

5.0

N/A

Rating:

3.0

I was having issues with the swipe card entry, and later found out that the swipe cards don't work which is something that should have been taken care of up front. Instead I had to keep going to the manager to gain access to storage unit, which was overwhelming to say the least. I Can you imagine moving in a surgical boot on your foot. Very frustrating.

Rating:

1.0

Customer Service is horrible, need new staff!

Rating:

5.0

Everything was excellent thank u.

Rating:

2.0

Loyal tenant for nearly ten years. U-haul goes up on the rent every 10 months, atleast $10. There was never any updates in the facility. A lot of my thing were destroyed in a flood from the roof of the facility. I decided to leave after the last rental increase. My things had rodent waste on them. I put them directly in the trash. :( I would not recommend storage from U-haul for long term, not more than 2 months.

Rating:

4.0

The attendant with the glasses always very polite and helpful and very knowledgeable about his job and facility he would be the reason I would use U-haul again and recommend

Rating:

5.0

Mr. Craig Jordan treat all his customer very nice and professional

Rating:

1.0

Some items had water marks

Rating:

5.0

One time I went to to my unit someone broke their key in my lock but the office replaced it for me. It was a small issue before with the main lock to get in the building which had me stuck with things I need to put in my storage on my lunch break I had to funds a place to put them until the lock was fixed.

Rating:

2.0

Unprofessional staff not very helpful

Rating:

1.0

Help is needed at this location. The trucks and storage units are dirty.

Rating:

2.0

Gave me and lady after me same storage unit and it became confusing and guy at the counter wasn’t friendly acted as if he didn’t wanna be there

Rating:

2.0

Horrible experience! Horrible customer Service! Over charged my account two days straight in a row! I will never patronize this location again!!

Rating:

3.0

My move out date is wrong I left before this date and update the online system to pay it was the most difficult because they are closed when I get off! So it was hard for me to pay on time.... other than that everything was fine

Rating:

5.0

Clean and easy to access my unit. Staff was friendly and efficient.

Rating:

4.0

I liked how the employee took me on a tour to see my unit. He was very professional. Him and the other guy were very professional. I didn’t like the big mouse trap that’s in the unit, but he explained that it has to be there. He explained that the exterminators come out to exterminate throughout the building. I was happy to hear that.

Rating:

5.0

It's was the best, cleanest, convenient, and secured storage! Thanks so much!

Rating:

5.0

My Experience At U-haul Has Been Good, Nice Friendly, Clean And Very Helpful, I Thank You From The Bottom Of My Heart.

Rating:

2.0

I was not pleased with the service that I got at the facility. That is why I will not use that site ever again.

Rating:

5.0

First, let me say I don't have enough space to say how beautiful my experience was with this store. My time with them spanned over five years, through some tough times. They were always very courteous and compassionate to me. The building was always clean, and neat. In a time when my life was dark, they were light and that's no exaggeration. They always had trucks available, I rented at least 15n trucks from them, love this store and its team. God bless them and thanking God for them....real talk,

Rating:

1.0

my items in the unit flooded because the ceiling of the building collapsed, I lost a lot of items, not once were i encouraged or asked by an employee to obtain insurance, they cared less about my loss items

Rating:

4.0

You must keep a close watch on payment dates, their late fees are brutal.

Rating:

5.0

Craig the manager was very polite and helpful to me

Rating:

5.0

The manager an staff are very helpful.

Rating:

5.0

Great Service, Quick and Helpful!

Rating:

2.0

I was misinformed about the size of the storage unit and also after hours returns. It’s not told I needed to get the mileage before leaving the keys in the drop box, so I was charged an additional $20

Rating:

5.0

The employees that helped me at the Joy rd location were very helpful and patient with me.

Rating:

1.0

Reserved a storage unit, was sent to a location that didn’t have the size/price I wanted. Was then charged for the unit I didn’t want/need/ask for. Thanks uhaul

Rating:

5.0

Great service. They got us going reasonably fast. Came back early the next morning. Same thing. Quick inspection if the truck. Adjusted my final bill. On my way.

Rating:

4.0

The lights go out after 5min. and you have to walk all the way down the hallway for them to come back on, some of us have 24 hour excess as long as there is movement lights should stay on.

Rating:

1.0

The worst customer Service I ever had in my life.

Rating:

4.0

NA

Rating:

5.0

Patient and very knowledgeable; though it was early morning, the team was able to accommodate me in the nicest way. Plus donut shop coffee!

Rating:

5.0

Thanks

Rating:

3.0

For the price I believe it could be a little bit bigger

Rating:

5.0

I really appreciate Craig and the Staff at U-haul on Joy Rd. Will use their service again.

Rating:

1.0

Manager Craig Jordan Was not helpful and didn't do his job correctly

Rating:

5.0

Great service

Rating:

5.0

My experience here was great staff were nice never had any problems I would recommend this facility to anyone

Rating:

5.0

No comments.

Rating:

5.0

Great Service

Rating:

1.0

Moved in,saw roach.Prayed it was a fluck.Came back 2 put something away 2nd customer saw roach.Moved out a wk later,roach made it on truck.Didn’t kill got in house.Sprayed house.Very angry&grossed out

Rating:

4.0

The employees are fast and respect your moving situations during stressful times