Customer Reviews for U-Haul Moving & Storage at Southfield Frwy & Joy Rd

1886 reviews

19001 Joy Rd   Detroit, MI 48228
(W Of Southfield Fwy)

(313) 584-9033

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(313) 584-9033

19001 Joy Rd
Detroit, MI 48228
(W Of Southfield Fwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

the staff was rude af and i will never go back to joy and southfield location nor will i recommend

Jazzmyn B. 
Rating:
5.0

Customer did not leave a comment.

TYKESHA MONIQUE J. 
Rating:
4.0

Everything went well

Anthony F. 
Rating:
3.0

Customer did not leave a comment.

Lawanda D.  |  Online Move In 
Rating:
5.0

N/A

Val B. 
Rating:
1.0

I won't go to that one again

Stanley G. 
Rating:
4.0

Customer did not leave a comment.

Antoine S. 
Rating:
4.0

Customer did not leave a comment.

Takina T. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
0.0

Customer did not leave a comment.

Anisha B. 
Rating:
4.0

Well make sure they do there paperwork right because I wasn't satisfied

Dorothy J. 
Rating:
5.0

Customer did not leave a comment.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
5.0

Good service and helpful staff. THANKS!

Ghassan A. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

samena w.  |  Overall Experience 
Rating:
3.0

The person at the counter need to listen a little bit closer to the customer what the needs are there was a mixup on the trailer I need it and the date call's a little bit of trouble for me

Anthony H. 
Rating:
5.0

Great service, very professional.

Hiram S. 
Rating:
5.0

Customer did not leave a comment.

ISMAIL A. 
Rating:
5.0

Customer did not leave a comment.

Marshar W. 
Rating:
5.0

Customer did not leave a comment.

Carolyn D. 
Rating:
5.0

I was very satisfied

James H. 
Rating:
3.0

I rented a pickup truck with a motorcycle trailer, on a Sunday, 9 a.m. Three stars only, because: The location good: - fast service - keys were ready in no time - the guy wired/hooked the truck and trailer together for me - the equipment was clean Overall experience bad: - The personnel told me that they will be closed then I come back, and pointed where I should return the truck (a marked path, with steps and signs), and asked me to follow the signs, steps, and the mobile app, and I will be good to go. So, I came back late that day where I had to self return. The issue was that paths for self return with signs on what to do, were blocked by other returned vehicles, and it was night and cold. And that the mobile app never worked to "take a picture" and self return stuff (the camera does not open when it asks to click the button take a photo). So I had to stay on the line for one hour (after a 10 hours trip!) waiting for someone to tell me what to do, then took him 20 seconds to tell me "just leave the truck anywhere and drop the keys in the box!". - I got charged on the following day for $18.99, without any text/email/phone on why the extra charge!? When reserving on the phone: - Straps come with the trailer - The truck does 19 miles per gallon So we made a decision, but in reality it turned out: - Straps do not come with the trailer and I had to put extra $40 to buy that - The truck did 13 miles per gallon which made a difference on our long trip This experience made me set my mind, I am getting my own little pick up with a hitch on (or installing a hitch on my car) and that is it. No more counting on others. I had to pay around $400 that day (straps, trailer, truck, insurance, mileage.. etc), when the trailer alone is just $14.99 a day!

khalil K. 
Rating:
4.0

One thing I would recommend: when you work with customer and in the middle of asking questions don't pick the phone and work with person on the phone and complete their application. Either you answer the phone and ask to hold for a minute or let it go to voice mail.

Nahed A. 
Rating:
5.0

Nothing to improve everyone was so nice and very detailed I would highly recommend that location.

Lenora S. 
Rating:
3.0

Needs more employees and fix storage unit

Ameka D. 
Rating:
5.0

I'm thankful for your assistance.

ROBERT LARRY C. 
Rating:
4.0

Customer did not leave a comment.

Gragory B. 
Rating:
3.0

Customer did not leave a comment.

lakeisha e.  |  First Impressions 
Rating:
1.0

Inspect trucks more! Clean them! Take writing out and make sure they drive properly

THILICIA BEATRICE-IRENE K. 
Rating:
5.0

Clean and easy to access my unit. Staff was friendly and efficient.

Patricia D.  |  Overall Experience 
Rating:
4.0

I liked how the employee took me on a tour to see my unit. He was very professional. Him and the other guy were very professional. I didn’t like the big mouse trap that’s in the unit, but he explained that it has to be there. He explained that the exterminators come out to exterminate throughout the building. I was happy to hear that.

Marcella L.  |  First Impressions 
Rating:
2.0

Slow slow slow

MICHAEL C. 
Rating:
1.0

The worst people I ever dealt with. Bas attitude for no reason. Especially the girl there, she is mean and stupid. I don't know how uhual give contacts to people like them! They gave me a truck then after I clean the snow and I'm about to leave, the girl came and took the keys, she said we gave you the wrong truck. So I followed her to the office , she handed me a different key (here you go this is your truck) I asked her to pull it please, she said you go get it. Then I asked about the new documents for the new truck, you know it will be different gas reading and mileage, and also she didn't want to do that. Until the guy beside her desk handed me the new contact. Also, without asking me she added insurance, I said I have my own insurance, can you remove it. Also the guy again stepped in and put his initials and asked me to remind him when I bring the truck back. I finally left, an hour later Already back to drop off. She said you are all set, I said may I have a receipt please, she rolled her eyes of course and gave me a receipt with insurance charges. And here she doesn't want to remove this charge or even wants to talk to me. The guy came and printed a new receipt and I said thank you and nobody of course answered me back. I left with a feeling of never going to rent a uhual again. The worst experience ever. So disappointed.

Majid H. 
Rating:
5.0

Customer did not leave a comment.

Robin T. 
Rating:
5.0

Customer did not leave a comment.

Patricia A.  |  Overall Experience 
Rating:
3.0

Make sure the cashier/ sales associate is knowledgeable. We paid for a day starting at 11:30 but she told us it had to be back by 6pm the same day therefore we rushed to bring it back only to find out it was due back next day same time as pick up. That delayed our move and caused us to actually be late and i was charged over double the original amount

Diana E. 
Rating:
1.0

Customer did not leave a comment.

Waleed G. 
Rating:
3.0

Customer did not leave a comment.

Armon S. 
Rating:
5.0

Customer did not leave a comment.

Leanne N. 
Rating:
3.0

The customer service representatives were rude. The guy I dealt with was rude. When returning the truck the guy that was checking in the trucks was rude also. I don't see myself using this location ever again.

Alicia R. 
Rating:
5.0

Customer did not leave a comment.

Shatunna Y. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

The truck that i used needs repair to the steering. Other than that it was ok.

Brak L. 
Rating:
4.0

Customer did not leave a comment.

Cassandra S. 
Rating:
4.0

Everything went well- keep up the good work

Calvin D. 
Rating:
3.0

Customer did not leave a comment.

Jaffar A. 
Rating:
2.0

The person who put on the dolly failed to screw the cup all the way down, it was loose and could have unlatched if I had hit a big bump. The tech who received the dolly was totally disturbed by it, he asked if I had unhooked the dolly and I said, no.

Davidsonabe O. 
Rating:
1.0

Did not greet you!! Did not have the equipment I requested in the truck and them stated he put the appliance dolly on the truck and was not ythere. I would like an apology and some kind of compensation for having to go back for person mistake! Not satisfied at all will not recommended this place to no one. Very disappointed!!!!!

Michael H. 
Rating:
5.0

Nothing

Kenneth D. 
Rating:
3.0

Customer did not leave a comment.

Nishwone M. 
Rating:
4.0

What pick was this place was very nice and polite and I know what they were doing and how they tricked me I need to get an insurance that I didn't need other than that it was good

Eugenia M. 
Rating:
1.0

Customer did not leave a comment.

Tyrice P. 
Rating:
5.0

Customer did not leave a comment.

Anna H. 
Rating:
5.0

Great service

Jamal T. 
Rating:
5.0

Customer did not leave a comment.

lekesha W. 
Rating:
5.0

I'm irritated, honestly. I made the reservation online, recd a call. The rep said they gave me a better rate cuz they had to change the location as the truck size wasnt available at original location. This am we take a Lyft to get to the Shaefer Rd location at 7 am as we were told its a 24 hr one. It was freezing, raining and we were stuck outside the gate with no covering. I called Uhaul n was told to go to Joy Rd as the other location forgot to leave the keys. I paid for a second Lyft to go to Joy Rd after a good 15 minute wait in the cold/rain...Got the truck and everything was fine at Joy Rd other than I dont think the price was matched from the original phone call, it was a 22 minute drive from the house to Joy Rd (another expense-more gas, more mileage fees, and a third 22 minute Lyft ride). So yes people were nice and polite, but very frustrating way to start and end the day. Id like something to be done to make sure what I was charged is what I was quoted, especially since I ended up having an extra Lyft charge and another longer Lyft charge. I swear I was quoted $29.95 for the truck and less per mile too..

Kim M. 
Rating:
4.0

Customer did not leave a comment.

Darrell E. 
Rating:
3.0

Be forthcoming with the cost. I was billed $1.00 for No fault after I purchased the vehicle insurance rider. Why? Environmental Fee? Why? Also I want to know if you rent a truck in the city and use it for four hours, and return it in the same city, different station it is called a one way rental and not local.

Ivy A. 
Rating:
3.0

Customer did not leave a comment.

Latoria D. 
Rating:
2.0

Its always only one person at the counter and one checking in trucks and both of there attitude is not the best. The wait time is terrible they are slower than turtles.

Angel M. 
Rating:
2.0

Truck needed alignment wasn't safe to drive

Hussien H. 
Rating:
5.0

Efficient and courteous

Armando H. 
Rating:
5.0

Customer did not leave a comment.

LORENZO H. 
Rating:
5.0

The customer service at this location is A1 will definitely send all of my friends and family.

LORENZO H. 
Rating:
1.0

You billed me twice your company can work on being more accurate. Give me my refund.

LAKETTA SIERA D. 
Rating:
3.0

The price was to high and the lady I talk to lied about the milage she was going to give us for the runn around we had I will be using someone else the next time I move

Andre T. 
Rating:
5.0

Customer did not leave a comment.

Alessandre D. 
Rating:
5.0

It's was the best, cleanest, convenient, and secured storage! Thanks so much!

Kimiko R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Duane D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Kanikatakiyah-De N. 
Rating:
5.0

Customer did not leave a comment.

Jerika C. 
Rating:
5.0

ANT DID GOOD JOB PLUS GUY IN STORE WHO SERVE ME TOO

HERMAN H. 
Rating:
1.0

MANAGER WAS AWARE THAT WE HAD AN INOPERABLE CARGO TRAILER DOOR, BUT STILL RENTED THE TRAILER TO US, WHICH LATER CAUSED BROKEN FURNITURE AND A MAJOR FINANCIAL LOSS. WORKING WITH CLAIMS DEPT NOW, HOPE TO GET A RESOLUTION SOON. WE'VE RENTED UHAUL AT OTHER LOCATIONS IN THE PAST, NEVER HAD ANY ISSUES, THIS WAS VERY UNFORTUNATE..I HOPE TO UPDATE THIS REVIEW WITH A FAIR RESOLUTION SOON

wael A. 
Rating:
4.0

Customer did not leave a comment.

Eddie F. 
Rating:
5.0

Customer did not leave a comment.

Evita W. 
Rating:
2.0

Your staff need to verbally inform customers that they will be charged 2 and 3 times the amount gas costs so that you don't get over on customers. I was informed verbally after the fact. Wow

Aileen W. 
Rating:
5.0

Customer did not leave a comment.

Kimiko R. 
Rating:
3.0

I don't understand the billing procedure. I was billed twice in less that 12 hours. I'm disappointed in the lack of communication about being double charged.

Tameko J. 
Rating:
4.0

Customer did not leave a comment.

Carl T. 
Rating:
4.0

Customer did not leave a comment.

Angela J. 
Rating:
5.0

Customer did not leave a comment.

CESAR G. 
Rating:
5.0

Customer did not leave a comment.

Reginald R. 
Rating:
5.0

The store manager was very helpful. It's not easy working on a holiday and didn't disappoint

porsha F. 
Rating:
5.0

Fast service.

Kefer B. 
Rating:
4.0

Great efficient service!

Brian N. 
Rating:
3.0

I received my rental late due to someone not returning it in time... We didn't get it until 3 and my brother had to go to work at 5 and leaving me to have to keep the truck.

Ronderrick S. 
Rating:
4.0

The exits should not be blocked, the trailers should be free of grass and debris ,

Sarah T. 
Rating:
4.0

The mileage was calculated incorrectly I found out when I turned the truck back it. The staff need to ensure that they record the mileage correctly .

Zena W. 
Rating:
5.0

My drop off was very simple. The drop off location to park the truck was easy to find, there was a sign right when I pulled in. The employee I spoke with was very helpful and answered my questions. I received a confirmation email with the receipt and it was all accurate.

Samira A. 
Rating:
5.0

Vey honest personal. Left my phone by mistake. Got it back quickly.

BERTHA G. 
Rating:
1.0

Had to jump start the uhaul truck multiple times, the side mirror was loose, had to duct tape it ourselves to secure it.

Vanessa V. 
Rating:
5.0

Customer did not leave a comment.

Lori P. 
Rating:
5.0

My Experience At U-haul Has Been Good, Nice Friendly, Clean And Very Helpful, I Thank You From The Bottom Of My Heart.

Denise M.  |  First Impressions 
Rating:
1.0

N/a

Taquilla C. 
Rating:
1.0

I would start by ensuring the trucks rented are in good condition. The truck I rented had some mechanical problens. By the time I left the store and got on the freeway a couple of miles away, all kind of lights started flashing and a constant dinging sound continued all the way home. I couldn't go back because they were closing when I left. We were unable to fulfil the purpose of renting the truck. Then upon my return if the truck, I was charged mileage for driving it home with flashing dashboard, the tow truck driver driving to assess problem, mt husband drove it, at the request of 1 if U-haul employees, to take pictures of the flashing dashboard, and driving it back to store with flashing dashboard. That was a total of 26 mile, we had anticipated driving roughly about 100 miles to do what we needed to do. From the store to my house is a little over 9 miles one way. We rented the truck for 24 hours! How in the world do I drive 26 miles in 24 hours including the driving that was actually done!! Even when I arrived, I asked the associate if he wanted to see the lights flashing and constant dinging of the brake lights. I left the truck running, he said, no, shut it off!!

Lasaundra B. 
Rating:
5.0

Great staff! Overly helpful and accommodating. Very pleasant experience,

Shirleynelson H. 
Rating:
2.0

It would be good to have more Service agents available in store

Alan S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE LEE P. 
Rating:
4.0

Customer did not leave a comment.

Derrick W. 
Rating:
3.0

Make sure the wheels on a dollies are maintained. The one we had, had ball and cracked wheels. We had a very scary moment moving the refrigerator down the stairs.

Judy H. 
Rating:
2.0

I was not pleased with the service that I got at the facility. That is why I will not use that site ever again.

Tracy L H.  |  First Impressions 
Rating:
4.0

Thank you

Franz M. 
Rating:
1.0

Shocks in uhaul were bad, brakes were loud. First two uhaul reservations were cancelled. I had to drive outside of a 10 mile radius to pick up avaliable truck, then had to pay milage. Reserved a furniture and appliance dolly, neither were in the truck. The employee went to get one out of the cage, I could see an appliance dolly, but the employee wouldn't rent it to me. Supposedly it had been stolen and he hadn't taken it back to where it needed to be for three weeks.. There was insects (roaches) in the back of the truck so I had to buy and spray raid before I could load my stuff. In a pinch I was able to get my stuff moved, but I feel ripped off.

DOREEN LORAINE M. 
Rating:
4.0

Customer did not leave a comment.

Karen S. 
Rating:
1.0

Kept a pick up 2 hours, rate was suppose to be 32 dollars. Only went 25 to 35 miles if that, and ending up being charged 58 bucks. I also put 10 dollars back in the tank.

Curtis C. 
Rating:
5.0

Customer did not leave a comment.

Lakisha T. 
Rating:
5.0

First, let me say I don't have enough space to say how beautiful my experience was with this store. My time with them spanned over five years, through some tough times. They were always very courteous and compassionate to me. The building was always clean, and neat. In a time when my life was dark, they were light and that's no exaggeration. They always had trucks available, I rented at least 15n trucks from them, love this store and its team. God bless them and thanking God for them....real talk,

Kymberly C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAYUANNA N.  |  Overall Experience 
Rating:
1.0

my items in the unit flooded because the ceiling of the building collapsed, I lost a lot of items, not once were i encouraged or asked by an employee to obtain insurance, they cared less about my loss items

Michele E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WANDA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annetta G.  |  Overall Experience 
Rating:
4.0

You must keep a close watch on payment dates, their late fees are brutal.

WILLIS T.  |  Overall Experience 
Rating:
5.0

Craig the manager was very polite and helpful to me

angel j.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

robert t.  |  Overall Experience 
Rating:
5.0

The manager an staff are very helpful.

gail m.  |  Overall Experience 
Rating:
5.0

Great Service, Quick and Helpful!

martina g.  |  Overall Experience 
Rating:
2.0

I was misinformed about the size of the storage unit and also after hours returns. It’s not told I needed to get the mileage before leaving the keys in the drop box, so I was charged an additional $20

sundae b.  |  First Impressions 
Rating:
5.0

The employees that helped me at the Joy rd location were very helpful and patient with me.

Anthony T.  |  First Impressions 
Rating:
1.0

Reserved a storage unit, was sent to a location that didn’t have the size/price I wanted. Was then charged for the unit I didn’t want/need/ask for. Thanks uhaul

William B.  |  Overall Experience 
Rating:
5.0

Great service. They got us going reasonably fast. Came back early the next morning. Same thing. Quick inspection if the truck. Adjusted my final bill. On my way.

LARRY M.  |  First Impressions 
Rating:
4.0

The lights go out after 5min. and you have to walk all the way down the hallway for them to come back on, some of us have 24 hour excess as long as there is movement lights should stay on.

Angela F.  |  Overall Experience 
Rating:
1.0

The worst customer Service I ever had in my life.

Laith A.  |  Overall Experience 
Rating:
4.0

NA

OPHELIA E.  |  Overall Experience 
Rating:
5.0

Patient and very knowledgeable; though it was early morning, the team was able to accommodate me in the nicest way. Plus donut shop coffee!

martina g.  |  First Impressions 
Rating:
5.0

Thanks

Marcus J.  |  Overall Experience 
Rating:
3.0

For the price I believe it could be a little bit bigger

JASMINE L.  |  First Impressions 
Rating:
5.0

I really appreciate Craig and the Staff at U-haul on Joy Rd. Will use their service again.

BARBARA L.  |  Overall Experience 
Rating:
1.0

Manager Craig Jordan Was not helpful and didn't do his job correctly

marcus t.  |  Overall Experience 
Rating:
5.0

Great service

Carmen M.  |  First Impressions 
Rating:
5.0

My experience here was great staff were nice never had any problems I would recommend this facility to anyone

TE-DRA C.  |  Overall Experience 
Rating:
5.0

No comments.

ernest h.  |  Overall Experience 
Rating:
5.0

Great Service

Tonia H.  |  Reservation 
Rating:
1.0

Moved in,saw roach.Prayed it was a fluck.Came back 2 put something away 2nd customer saw roach.Moved out a wk later,roach made it on truck.Didn’t kill got in house.Sprayed house.Very angry&grossed out

Annis G.  |  Overall Experience 
Rating:
4.0

The employees are fast and respect your moving situations during stressful times

Martina G.  |  Overall Experience 
Rating:
5.0

When the rent went up they said they mailed out a letter I never recieved a letter. I got emails for everything else even this rating. I had to pay more An didn’t know why or that they went up.

Tiana S.  |  Overall Experience 
No reviews have been submitted for this location.

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