Customer Reviews for U-Haul Moving & Storage at Southgate

1174 reviews

2010 S Philo Rd   Urbana, IL 61802

(217) 903-4803

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(217) 903-4803

2010 S Philo Rd
Urbana, IL 61802

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KANDY P. 
Rating:
4.0

Customer did not leave a comment.

Abdur-Rahman S.  |  First Impressions 
Rating:
5.0

Perfect

Nelson S. 
Rating:
1.0

I understand the rules and why I was charged for returning the equipment late. The worker there was just rude on the phone and when I move back to NC I'm going to use a different company, I'm a manager at a facility and if my staff treated people this way they would be fired. The reason the truck was late, I had a death in the family and I can see the charges for returning stuff late but paying almost $400 dollars is ridiculous.

MICHAEL A. 
Rating:
1.0

TTo whom it may concern, The man (Latino) was super rude and abrasive via his language. It was as if he disliked me. The man profiled me from the time I entered the facility. He should not be working with customers because I thought he was going to shoot me in the store!!!! My experience was EXTREMELY UNPROFEASIONAL AND THREATENING!!!! CONCERNED, DE VINES

Diana V. 
Rating:
5.0

Customer did not leave a comment.

Aliyah W. 
Rating:
5.0

Aisha went above and beyond when the purchased lock broke. Great service!

Teresa B.  |  First Impressions 
Rating:
4.0

The storage unit is spacious, clean, and easy to access. In addition, the lighted location on Philo Road adds an important safety factor. My only disappointment was with the intake staff person who conveyed some impatience or unhappiness, spoke too quickly and seemed to resent my need for clarification and instructions, avoided eye contact, walked ahead of me to the check-in area, and gave the check-in key card and lock to my friend, rather than to me. This dampened my enthusiasm, but I was otherwise glad to find this unit nearby (and without a fee for the first month because I had driven a U-Haul Cargo Van to Urbana from Galesburg, Illinois, as part of my relocation plan.

Nancy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SPENCER L. 
Rating:
5.0

There was a bit of a wait on Sunday to set up; only one staff member at the desk and a line, but when our turn came he was patient and thorough. Picking up was swift snd drop off even faster. That is do appreciated in a hectic and exhausting move.

James B. 
Rating:
5.0

Moises went above and beyond to make sure the trailer we rented was exactly what we needed. He had to rewire the hitch to make sure the lights worked and did it without hesitation. This location is very busy and I could tell they are very short handed. Moises had a great attitude for being so swamped.

Daron T. 
Rating:
4.0

Customer did not leave a comment.

Christopher G. 
Rating:
4.0

Customer did not leave a comment.

JORDYN J. 
Rating:
5.0

Customer did not leave a comment.

JESSICA B. 
Rating:
5.0

Everything went well. Thanks

WESLEY W. 
Rating:
3.0

When I opened my unit there were rat traps and dead roaches everywhere. I understand the rat traps as a precautionary measure but I was very worried about the dead roaches. I asked an employee to sweep them out and he did! However, I am still very uneasy about leaving my belongings there in the event that more bugs are there. Additionally, my access code for the building only worked if I did it 2-3 times which was quite frustrating.

Stephanie T.  |  Online Move In 
Rating:
5.0

BEST CAREING THOUGHFUL GROUP OF PEOPLE YOULL EVER. GOD BLESS THIS GROUP AND COMPANY. THANKS FROM CATHY CHUCK BECKY AND CALEB BOOZER. THE BOOZERS THAT DONT 🍸 THIS GROUP IS ON PHILO ROAD IN URBANA.ILL

Cathy B.  |  First Impressions 
Rating:
5.0

Nothing, customer service is perfect the way it is.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Shadiyar S. 
Rating:
4.0

Seems like you may need some more staff.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Mehedi H. 
Rating:
5.0

The staff did a great job and was always helpful.

Richard A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob J.  |  Overall Experience 
Rating:
5.0

N/A

Shannon D. 
Rating:
5.0

Customer did not leave a comment.

Pamela J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sara C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
3.0

The truck wass a little small. It was not for a one bedroom/ More like a studio

JUDULE K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

JANET N. 
Rating:
3.0

The online self-return procedure is is terribly complicated, especially for those who are not good on a mobile device. The present complex procedure to return a vehicle will keep us from ever using U-Haul again if we know that we will be returning a vehicle after hours.

WILLIAM E. 
Rating:
5.0

I recommend that local friends use U-Haul Moving & Storage At Southgate when they have moving or storage needs because I have gotten the best U-Haul experience through them.

casey r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selena M. 
Rating:
5.0

The customer service was outstanding, the staff was super helpful and went way out of their to help me out! I wish more businesses treated their customers like this, I will definitely reuse this location in the future.

Jeremy R. 
Rating:
5.0

Everyone was friendly and efficient!

mark c.  |  First Impressions 
Rating:
5.0

Great experience!!

mark C. 
Rating:
5.0

After picking up U-Haul, I went to confirm the condition of the truck (while my husband was driving it). There was a black mark on the side that I wanted to let them know about, but I found out I needed a picture. The next time we stopped so I could take a picture, the link had expired. I think you should consider keeping the link active longer.

JACK Q. 
Rating:
5.0

Your staff is very friendly and helpful.

RUDOLF H. 
Rating:
5.0

Jeremy is the man! I was arriving to drop my trailer off right before closing and needed to store my things in a U-Box. He had everything ready to go and explained how it all worked. He stayed after closing time to let me get my things stored properly. His kindness on a stressful trip was more than I could've asked for. Give that man a raise!

NICHOLE T. 
Rating:
5.0

Original location booked way in advance then had to change to this one. 45min drive one way was not convenient. Not this locations issue, but really detracts from the overall experience

RICHARD D. 
Rating:
5.0

Manager was awesome, she hooked up the trailer and tested everything.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

Nancy K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLISON L. 
Rating:
5.0

Give the Manager a raise! She's extremely helpful & will go out of her way for anything!

John K. 
Rating:
5.0

This was a great rental experience for me. I will rent again from this location.

Erich A. 
Rating:
5.0

Best store I have ever dealt with. Cleanest store as well. Excellent people , product and service A+++

Neal G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

You guys are awesome at this location. It's seriously the best U-Haul spot I have ever used

NEAL G. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR W. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
4.0

Customer did not leave a comment.

Vicki M. 
Rating:
4.0

Check in was slower than expected

DOLORES S. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

SEBASTIEN B. 
Rating:
5.0

The online return process was terrible. The site would not allow me to enable the location services on a mobile device to return the equipment.

MARK H. 
Rating:
5.0

Though I only used it for a few months, it was exceptionally clean. Security was tight. Staff was very helpful for both the starting and ending.

John H.  |  Overall Experience 
Rating:
5.0

Nothing. They were polite, helpful, and even welcomed me to the city.

MEGAN B. 
Rating:
4.0

How would you adjust for miles and charge me extra and not adjust for the gas that was more than what I left with? That's unfair. If you would charge me $3 extra for going over initial mileage, you should reimburse me for putting more gas than I left with. That's what is fair.

Noah S. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

None

Glenn S. 
Rating:
4.0

Customer did not leave a comment.

Renee W.  |  Overall Experience 
Rating:
5.0

The manager is outstanding. Quick service

KATRINA C. 
Rating:
5.0

Customer did not leave a comment.

Derrek K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORENA G. 
Rating:
5.0

Customer did not leave a comment.

ABDULLA S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS CARL C. 
Rating:
5.0

Customer did not leave a comment.

roger r.  |  Overall Experience 
Rating:
5.0

🔥 I called, I forgot who, at around 4;30 PM on March 31, 2021 to see if there was a way to check online if my unit was locked because I had left town and wanted to triple check. The homie who was working there checked it for me and gave a call back promptly. Surprised to find service like that anywhere. Big ups to that staff. Also, though I had to pay more, the staff helped me change my unit to another one since the one I was given smelled like urine. Two of the staff (one was Asian and the other Hispanic, I forgot their names) made the whole thing a good experience

Dong Gue L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

vickie p.  |  First Impressions 
Rating:
5.0

Very pleased with this experience.

Richard R. 
Rating:
2.0

One you nee.d to lower on your outside return box where short people can read what to do. No one told us how to use it when returning keys. There was a set to the truck and to another truck. When we took it back we put one set in box not realizing there were instruction to brining keys back. Left one set in truck beCause they were already there and lock truck put set inbox. Cost me $80.00to unlock truck because there two sets. Then I got charged $25.00 for person having to wait for correct key. Need to give instruction on paper when renting on how to return truck. Was not told correctly to return truck just bring truck back drop key inbox. Cost me the rental and all the above. Not happy at all.

MAX P. 
Rating:
5.0

The truck was uncomfortable. The seat was very limited on adjusting and my back and legs were sore. I had a seven hour drive after loading a three bedroom house and just couldn't get situated in the seat. This really isn't a complaint just comments. All in all, I saved a ton of money on renting the truck and trailer and using uhaul to provide movers. I would definitely use them again.

Brian C. 
Rating:
5.0

Professional, easy check in

Deane R. 
Rating:
4.0

Customer did not leave a comment.

Nekia J. 
Rating:
1.0

There was water in my unit when we went to retrieve our goods. My temperpedic king size mattress and box springs were destroyed along with some soggy ‘wooden’ shelving units and other items. We will be making a claim

Thomas M.  |  Overall Experience 
Rating:
5.0

Keep up the good work!

Yubo Y. 
Rating:
5.0

Customer did not leave a comment.

SIMON H. 
Rating:
5.0

Customer did not leave a comment.

Eman H. 
Rating:
3.0

When I picked up my rental they couldn't find the key, it took about 25 minutes just to pick up. At drop off the only person working seemed to be having a bad day and not very friendly.

Mitchell P. 
Rating:
5.0

Great service

JANIS R. 
Rating:
4.0

The smell inside the car was a little weird.

Stav A. 
Rating:
5.0

Customer did not leave a comment.

Shivani P.  |  Online Move In 
Rating:
5.0

The guys there were awesome . The place was clean as a whistle . Great people there . Knowledgeable , friendly and happy and quick

Neal G.  |  First Impressions 
Rating:
5.0

Aisha was excellent with all the information and helping us book a storage unit. The customer service at the counter was great and courteous. Very helpful with directions to the storage unit and access code panel. Great experience overall.

Sunil S.  |  First Impressions 
Rating:
5.0

I absolutely loved the associate who assisted me. There was so much going on at the time being that he was the only one working, but he handled the store with such elegance and grace. I will be returning!

Bria A.  |  First Impressions 
Rating:
4.0

Needed more staff during drop off

GARY B. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

TYLER V. 
Rating:
4.0

The initial rental process was a bit of a mess, as I was initially assigned a different size than I asked for, and my billing info was entered wrong. Once I got that all fixed everything was fine from then on.

Paige D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yuhan L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James M.  |  First Impressions 
Rating:
5.0

Aisha and the rest of the staff were superb.

GABRIEL P. 
Rating:
5.0

Customer did not leave a comment.

Ken P.  |  First Impressions 
Rating:
2.0

Online reservation are confusing because they are not guaranteed. My storage unit had a rodent trap as well supporting pole blocking some of the space so I am not getting full use of the space. I will be calling uhaul and complaining about this. I will also warn students on social media about this particular unit #1133.

Stephanie G.  |  Online Move In 
Rating:
5.0

Service was great.staff was friendly and the process was smooth.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

Yi Gang S. 
Rating:
3.0

Customer did not leave a comment.

Joseph C. 
Rating:
1.0

Banged up truck, and dishonest lazy employees. Over charged me.

Brian S. 
Rating:
5.0

Friendly staff will use this place again

kingsley a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Han A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

PATTI H. 
Rating:
1.0

I over filled the gas tank before returning the truck with 4.35 gallons. I drove 23 miles. However I was still charged for fuel without my knowledge after I left the facility. The employee was angry that I parked the truck in the lot where I got it. So he had to walk to it for the post inspection. There no way he did not see I returned it with more full than I picked it up with. Dishonest employees mean lost customers, bad reviews everywhere I can post them, and bad word of mouth. I hope it was worth it to him.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Han A.  |  First Impressions 
Rating:
4.0

I forgot to mention when I returned it that a head light was out.

JESSE H. 
Rating:
4.0

Customer did not leave a comment.

April T. 
Rating:
5.0

Customer did not leave a comment.

Ben H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANE D. 
Rating:
5.0

Customer did not leave a comment.

Janis R. 
Rating:
5.0

Customer did not leave a comment.

ALFREDA J. 
Rating:
1.0

Customer service was terrible. Waited 45 minutes for our truck which is ok, things happen. Your employee cursed at my husband, told home to “go f@$k himself” and threw our purchased items on the ground in the parking lot... this is unacceptable. We will never use Uhaul again and as a local real estate agent, will tell those we know and help about our experience with your employee so they don't suffer the same experience on an already stressful day.

jiovanie V. 
Rating:
5.0

Customer did not leave a comment.

Rafael M. 
Rating:
5.0

Customer did not leave a comment.

Yiyang L.  |  First Impressions 
Rating:
4.0

Truck was dirty on the outside. Clean inside.

Vidar L. 
Rating:
5.0

Jeremy has made both of my experiences with your facility very smooth. He puts the c back in customer service! Kudos!!

jonathan t.  |  First Impressions 
Rating:
4.0

I returned the truck after office hours. So I downloaded the app to my phone so I could "check it in" to avoid an extra fee, as the contract instructed. The app didn't work! I couldn't get logged in. That REALLY made me angry! And, the truck doesn't have cruise control?! What? I'm going to drive seven hours on the highway in one day and there's no cruise control? That's ridiculous. It makes a person's leg very uncomfortable, and it's very wasteful of fuel. Cruise control is useful for increasing gas mileage.

Loren K. 
Rating:
5.0

Aisha Z. was a huge help. I rented a 10ft truck not realizing that it didn't have a ramp. Aisha was able to upgrade me to a truck with a ramp with zero delay. She also was very knowledgeable and dealt with me and several other customers singlehandedly. She deserves a raise!

JOEL L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA H. 
Rating:
5.0

I was extremely emotional during my move and they were so patient. They even cut me a deal to help during this process.

Allie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mengjie C. 
Rating:
5.0

Customer did not leave a comment.

Steven Z. 
Rating:
5.0

Customer did not leave a comment.

MARIE S. 
Rating:
5.0

Aisha was extremely helpful and courteous. She has excellent customer service skills!

KARL S. 
Rating:
5.0

Jeremy Herrera and his manager were both insanely nice and an absolute pleasure to work with. God willing I won't have to move again for a while, but if I do, I'll be coming back here for everything I need. Cheers!

Hunter W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

Nill T. 
Rating:
5.0

Very easy, in & out fast, brought it back a little late but no problems as long as gas is the same as when you left.

Austin E. 
Rating:
4.0

Customer did not leave a comment.

kara L. 
Rating:
5.0

Excellent!!

Lisa W.  |  Overall Experience 
Rating:
5.0

I have dealt with this location before and I always have been happy

John H. 
Rating:
5.0

Thank you for helping to keep my things safe over these past two years. Never experienced any issues from this location, and I really appreciate the leniency shown the few times I was late with payments. Y’all are the best and please stay safe!

LaDarius D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alan R. 
Rating:
5.0

Unattended drop off of equipment said it only takes a few minutes... Took a lot longer with all the pictures required. But i realize it covers us both on damages. I've always used uhaul and always will. However on local moves I don't understand why we have to pay mileage. I can rent a brand new car for 50.00 a day and drive it 500 miles and only have to pay 50.00 plus taxes and insurance.

Randy M. 
Rating:
5.0

Aisha was very knowledgable and professional. She made the experience pleasant. I would definitely recommend her and this location to anyone looking to rent from UHaul.

RYAN B. 
Rating:
5.0

Customer did not leave a comment.

DANNA H. 
Rating:
4.0

215 had mice in it that damage some clothes.

Kurt W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jay h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sue S.  |  First Impressions 
Rating:
5.0

The crew,especially Aisha were very helpful, professional and did an excellent job with my experience over the past 6-7 months. I rented 2 storage units, 3-4 truck rentals and even had a damage claim, all of which were handled tremendously well. Thank you Best Paul

Gerard Paul F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joshua p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Timothy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetri M.  |  Overall Experience 
Rating:
5.0

Jeremy was super helpful! If I ever find myself in central Illinois come this lifetime, and need to store away my items, without hesitation I’d come back to your storage facilities.

GRANT H.  |  Overall Experience 
Rating:
4.0

Only the manager could help me and she was on the phone with another customer for over 15 minutes. I was running late to meet my movers which was a little stressful, but the overall customer service was still very good.

Tamara M.  |  First Impressions 
Rating:
3.0

The African that talk so lowwwwwwwwwwwwww needs to speak up and be more friendly, or go back to where they act just like him at the end....

Wendy A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa H.  |  First Impressions 
Rating:
5.0

Everybody was friendly at both places and the and the girls that helped me when we got started on U-Haul Kimberly and Minnesota and I think Jessica and Michigan each time I called they would direct me to the right direction to get what I needed to get done thank you very much U-Haul appreciate i

Timothy W.  |  First Impressions 
Rating:
5.0

Thank you all for having available storage in a great time of desperate need. Thank you for your kindness and proper etiquettes I’m grateful

Nandi C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Moitreya C.  |  Overall Experience 
Rating:
3.0

I didn't like the limited access hours nor did I like the online pay (it was always inaccurate).

brian m.  |  Overall Experience 
Rating:
5.0

Both employees who I talked to for move in and move out were so friendly and kind! Definitely recommend using this location. Everything is streamlined and easy to follow and they are welcoming if you have any questions!

Savannah C.  |  Overall Experience 
Rating:
5.0

Do not post my name if you are planning to share on your website. Thank you.

Cynthia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saige C.  |  Overall Experience 
Rating:
5.0

Manger was very polite and explained everything very through.

Richard K.  |  First Impressions 
Rating:
2.0

The worker that helped me was in a bad mood both times I came to the office for help. They should not be working in customer service! The facility was not well lit either.

Mario P.  |  Overall Experience 
Rating:
5.0

Jeremy was excellent providing world class top notch service and accommodating all of our needs

Bruce S.  |  Overall Experience 
Rating:
1.0

I hate a $200 storage trunk clothes blankets towels all of these things were stolen out of my locker I am not happy not satisfied they are telling me that no one could have possibly gotten into my storage but somebody did and I'm not happy at all Would not recommend you guys to anybody

Taija P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert K.  |  Overall Experience 
Rating:
3.0

I would recommend uhaul storage simply because the first month was free with use of a truck. My overall impression wasn't great, though. My access code to arm/disarm the alarm never worked and the alarm sounded every time I opened my unit. Service was slow and communication with uhaul reps vague. I wasn't able to move into my unit on the day scheduled because a uhaul rep failed to book my moving truck for the correct time, and when I had to pick up the truck at 6 they didn't inform me that offices closed at 7. I was frustrated and disappointed with the lack of basic communication.

Amanda H.  |  Overall Experience 
Rating:
5.0

Aisha was very helpful

ARUN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAKILA M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Shaylah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa S.  |  Overall Experience 
Rating:
5.0

Great manager

alexander m.  |  First Impressions 
Rating:
5.0

I used the facility a few years ago and it was well maintained then and I am glad to say it is still very well kept. Glad I was able to obtain a suitable unit for my needs this time too. Thanks!

brenda s.  |  First Impressions 
Rating:
5.0

Friendly, helpful staff! A wonderful and clean storage facility to rent from. I would gladly recommend them to anyone! Thanks!

Ann S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA J.  |  First Impressions 
Rating:
5.0

You have the best storage facility in the C-U area and beyond! Thank you!

Jean D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRADLEY W.  |  First Impressions 
Rating:
5.0

Love the Staff. Facility excellent

Julie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce S.  |  First Impressions 
Rating:
5.0

This storage facility is clear, secure, and well maintained. The facility manager and staff are very helpful and friendly. The facility has carts for moving things around, which provide convenience.

yanyan w.  |  Overall Experience 
Rating:
2.0

The customer service from the front counter clerk was atrocious and I would rate this as poor if it weren't for the facility manager who rectified the debacle created by her employee. Recommend booking the reservation online and paying for it online or plan ahead and go to the Champaign location

Tanya K.  |  Online Move In 
Rating:
2.0

I was referred to the Southgate location after stopping at the Champaign U-Haul and was told by a polite gentleman that they were sold out of storage units. I arrived at Southgate and the older male behind the counter offered to assist after the store manager had to call him to return to the front counter while she assisted other customers. I requested a 5x5 but was told they were sold out and the only other option was a 10x10, which was double the price. I told him that I only needed to store a few items from my daughter’s dorm room that were in my small SUV just until August 22nd. The store manager told him that he could give me one of the 5x10 units that was reserved but he ignored her. I asked if I can wait for the store manager to handle but he insisted that she would tell me the same so I proceeded to reserve the 10x10 for nearly $400 and no free lock if I reserved it online. I asked if they could accept $299 since they had a bunch of 10x10 units open and no smaller ones but he said we don’t barter. I told him to cancel the transaction so I could proceed to reserve it online only to find that I could reserve the 5x10 unit and pay for it plus receive the free lock. The male then huffed and asked if I was asking him to cancel the transaction that he just entered for the past 15 mins as if I didn’t lose 15 mins of my time and he wasn’t still getting paid to talk about his life in San Diego. I said yes! Then the store manager turned to him and politely said “that’s what I said you could do for her earlier”. Needless to say, this would be a poor rating of it weren’t for the store manager and I would highly suggest you place reservations and pay for them online in order to avoid being up sold and overspending

Tanya K.  |  Overall Experience 
Rating:
5.0

Extremely easy to complete the entire process online.

Megan B.  |  Online Move In 
Rating:
5.0

Great service! Quick , helpful , highly recommend !

diella p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean D.  |  First Impressions 
Rating:
5.0

Staff was excellent! My first time renting a storage unit for my son (in college and 17 hours away) Staff was very patient, answering All my questions on the phone and in person. During such uncertain times it has been great to see dedication to customer service! Kudos to the staff for keeping things running flawlessly! Jon True

jonathan t.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Myk'la B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie B.  |  First Impressions 
Rating:
5.0

Friendly staff, clean place,good price for my storage.

kingsley a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zhenn Zhe L.  |  First Impressions 
Rating:
5.0

Thanks a lot for good and courteous service.

Karl S.  |  Overall Experience 
Rating:
5.0

Man working was very friendly and helpful.

James Z.  |  First Impressions 
Rating:
5.0

Super friendly, super professional.

Sousouni B.  |  Online Move In 
Rating:
5.0

Very friendly and helpful! Walked me to the unit and explained the keypad and entrance options.

Ann S.  |  First Impressions 
Rating:
5.0

Interesting interaction. Love tut hat they offer heat storage. Great customer service.

Marquita R.  |  First Impressions 
Rating:
1.0

Water leaking into storage. Mold over everything. Books, clothes, keepsakes that survived for generations lost. U-haul mishandled, said come back to save, then thrashed the boxes without permission

Ivan d.  |  Overall Experience 
Rating:
5.0

The staff here are very nice I will recommend to anyone looking for storage

Tamie F.  |  Overall Experience 
Rating:
5.0

Very good and friendly ~

Soo P.  |  First Impressions 
Rating:
4.0

Aisha is accommodating and clear in providing information. The only time I was not pleased with UHaul storage was when the security system was down for about two weeks; took forever to repair.

Natasha M.  |  Overall Experience 
Rating:
5.0

Thank you for a job well done Uhaul. Great service and facility well kept. See you next year

bruce s.  |  Overall Experience 
Rating:
5.0

great experience, great customer service... Thank you for making a very hectic day and better experience.

Tamie F.  |  First Impressions 
Rating:
5.0

Great service

Ritchie G.  |  Overall Experience 
Rating:
5.0

Easy access. Secure facility. Friendly staff.

Shawn R.  |  Overall Experience 
Rating:
1.0

Water leaked into my unit and employees deliberately reboxed and hid water damage from me. When I went to get my stuff, everything I owned was covered in mold/mildew. It was revolting and devastating.

sarah h.  |  Overall Experience 
Rating:
1.0

Water leaked into my unit and all over my things. I was never notified of the issue by Uhaul personnel. When I came to get my things, much of my property was destroyed & clothes had mildew/mold

thanin s.  |  Overall Experience 
Rating:
5.0

Very friendly professional and helpful

Rebecca H.  |  First Impressions 
Rating:
5.0

Would prefer better reminders for rent

Surjo D.  |  Overall Experience 
Rating:
5.0

Will not go any other place

Johnny P.  |  First Impressions 
Rating:
5.0

Thank you for making the process so easy and simple

Shounak R.  |  Overall Experience 
Rating:
1.0

My truck got stuck under a broken garage door when the cables broke.We waited 3 hours for a repairman.Staff blamed my father even though there was not sign saying the door would close after 2 minutes

Doug K.  |  Overall Experience 
Rating:
5.0

Thank you

Naser H.  |  Overall Experience 
Rating:
5.0

The customer service representative who helped me was really patient and knowledgeable. I appreciated his help in getting everything set up for our new rental.

James S.  |  First Impressions 
Rating:
5.0

Clean, early, and affordable!

Eric W.  |  Overall Experience 
Rating:
5.0

Simple and easy. Plus, got the first month free with truck rental

Peng G.  |  Overall Experience 
Rating:
5.0

Great facility and staff!

Donald W.  |  Overall Experience 
Rating:
5.0

I was happy each time i needed a truck recently with an out of state move, the free month of storage was a life saver. Everything was fast and efficient and the staff were so great and professional

Rachel R.  |  Overall Experience 
Rating:
5.0

Manager is excellent. Every interaction with her was great-extremely professional, friendly, knowledgeable. She’s a problem solver who,is focused on making the customers happy. Very highly reco.

Kimberly H.  |  Overall Experience 
Rating:
5.0

Great facility, would recommend!

Lori B.  |  Overall Experience 
Rating:
2.0

Myself and 4 others waited for 45 mins in the lobby before anyone showed up...finally a nice guy showed up...who just punched in...he tried to calm us all down.. Never thought this would be.

Rochelle D.  |  First Impressions 
Rating:
5.0

The staff was friendly and helpful. The facility was clean and well managed. I received my rental truck and storage on time.

Doug S.  |  First Impressions 
Rating:
5.0

Everyone was nice and helpful!

Clifford Q.  |  First Impressions 
Rating:
2.0

In just 5 weeks here our unit was over-run by mice! It was disgusting. They would not let us move out with an insurance claim pending but they kept charging us for the unit. Communication very poor.

Kelsey R.  |  Overall Experience 
Rating:
4.0

Storage unit is convenient and clean. Rental process was more lengthy than I think it should have been, with the staff member maybe not so familiar with the computer procedure as he might have been.

RACHEL G.  |  First Impressions 
Rating:
1.0

I booked a storage through online to secure my spot. However, they told me space is first come first serve even if I reserved it through online, which does not make sense at all.

Jaehyun Y.  |  First Impressions 
Rating:
4.0

I am impressed with the cleanliness of the climate controlled storage area.

roger r.  |  First Impressions 
Rating:
5.0

Helped me find right size storage unit.....made sure it was easily reachable for me...sold me lock and helped me get to it with my things. Pretty easy process..helped me a lot

Helen M.  |  First Impressions 
Rating:
5.0

Isaac and Anthony were awesome and took care of me. The problem at that location is the computer software is terrible and it makes them work twice as hard. I recommend both of them

Donald S.  |  First Impressions 
Rating:
5.0

Overall good experience, but get some extra help for your Urbana store! The rep was efficient, but was working with too many custs at one time. Ultimately creating unnecessary wait times for custs.

Lucas E.  |  First Impressions 
Rating:
1.0

Very bad experience. Cost me a day of work and alot of frustration.

Christopher P.  |  First Impressions 
Rating:
5.0

She was really nice and helpful....

irita b.  |  First Impressions 
Rating:
5.0

The front desk person was very kind and helpful. The storage unit was also spacious enough.

Rui C.  |  First Impressions 
Rating:
4.0

I told them I had a reservation for a storage unit. They seemed to not care about it, but luckily, there is one storage unit of my size left. The place is super clean (indoor storage area), looks safe

Zhao Yang X.  |  First Impressions 
Rating:
1.0

They are price gouging. The website clearly states 1 month free with in town truck reservation but store denied, came up w/ their own offer of three month prepaid a month free but no longer available

Dylan L.  |  First Impressions 
Rating:
5.0

This is a great new facility and the employee and the check out time was amazing...I think you thought of everything. I also rented a storage unit..heated indoors ..all I can say IS WOW.

Lewis S.  |  First Impressions 
No reviews have been submitted for this location.

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