Customer service was terrible. Waited 45 minutes for our truck which is ok, things happen. Your employee cursed at my husband, told home to â€œgo f@$k himselfâ€ and threw our purchased items on the ground in the parking lot... this is unacceptable. We will never use Uhaul again and as a local real estate agent, will tell those we know and help about our experience with your employee so they don't suffer the same experience on an already stressful day.jiovanie V.
Moving Truck Rental in Urbana, IL at U-Haul Moving & Storage at Southgate
Urbana, IL 61802
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
One-Way and In-Town Local Rentals in Urbana, IL 61802
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Truck was dirty on the outside. Clean inside.Vidar L.
I returned the truck after office hours. So I downloaded the app to my phone so I could "check it in" to avoid an extra fee, as the contract instructed. The app didn't work! I couldn't get logged in. That REALLY made me angry! And, the truck doesn't have cruise control?! What? I'm going to drive seven hours on the highway in one day and there's no cruise control? That's ridiculous. It makes a person's leg very uncomfortable, and it's very wasteful of fuel. Cruise control is useful for increasing gas mileage.Loren K.
Aisha Z. was a huge help. I rented a 10ft truck not realizing that it didn't have a ramp. Aisha was able to upgrade me to a truck with a ramp with zero delay. She also was very knowledgeable and dealt with me and several other customers singlehandedly. She deserves a raise!JOEL L.
Aisha was extremely helpful and courteous. She has excellent customer service skills!KARL S.
Jeremy Herrera and his manager were both insanely nice and an absolute pleasure to work with. God willing I won't have to move again for a while, but if I do, I'll be coming back here for everything I need. Cheers!Hunter W.
Very easy, in & out fast, brought it back a little late but no problems as long as gas is the same as when you left.Austin E.
I have dealt with this location before and I always have been happyJohn H.
Unattended drop off of equipment said it only takes a few minutes... Took a lot longer with all the pictures required. But i realize it covers us both on damages. I've always used uhaul and always will. However on local moves I don't understand why we have to pay mileage. I can rent a brand new car for 50.00 a day and drive it 500 miles and only have to pay 50.00 plus taxes and insurance.Randy M.
Aisha was very knowledgable and professional. She made the experience pleasant. I would definitely recommend her and this location to anyone looking to rent from UHaul.RYAN B.
The people were exceptional very helpful all my needs were metJohnny P.
I filled the gas to the return mark at gas station less than a half block from my home. Your place is one block from my house. The guy said he would send receipt by email. He never check the vehicle while I was there waiting on a Uber. I got the email which had a gallon and a half charged! Stating the gas gauge was half way between the return mark. WHICH WAS A LIE! I will never use this location again. Always take a picture of your gas gauge when you return and don't leave before they check your vehicle in while you are present.MARTHA L.
Very fast and reliable service!JAROD T.
Fortunately, we were able to do a lot online and my husband went there in person to make a decision regarding which trailer to use, but your phone system has a lot to be desired. No one ever answers and yet the message gives you the idea that you will have someone pick up on the other end. This happened both in IL and AZ. Very irritating.Julia S.
Convenient location, easy staff thanks for he!ping me.MARYANN B.
Thank you uhaul for ALWAYS taking care of my needs!!!Sharon S.
Not much to improve - excellent in all aspects, especially customer service. Efficient, clean, well-lit, great signage. Aisha the manager runs a tight ship but is very easy to work with.JEFFREY C.
This was a very efficient and pleasant arrangement. The trailer had firmer damage, was noted, and did not reflect on our contract. Thank you!Nathaniel D.
I was holding a large event and needed storage for promo gear and a cargo van to rent. Jeremy was kind to assist with the storage and was really patient with me. Aisha was so flexible! I ended up needed to change not only the size of my unit but also the vehicle last minuet due to my food vender failing on his promises. I go to no other Uhaul in town and I am glad I can always trust them!STEFANIE B.
Had a reservation on the 14 of December and they were unable to connect to the system. Had to come back the next night. Also was never notified when my container arrived from Oregon and then was told their was no one to deliver it per my request when I contacted Uhaul for my cross country move. Very disappointed with the service.Susanna C.
Got a charge for a dolly that I did not use. Received a rude response when I called to complain about it.Kingsley O.
Everything went very smooth and efficient. Clean and neat store. Chevy truck great to drive.STEVEN F.
Why does the price I pay kept going up?????? Ridiculous!!!!! I didnt get safemove or other extra charges. I called and spoke to someone to extend the time of rent and they told me its okay without any charges. Now my bill is almost twice as the rate they quoted me. Wtf!MARC KIRSTY S.
Put luxury in the cab like you do with the 26 foot super mover.Gregory K.