Customer Reviews for U-Haul Moving & Storage at St Claude Ave

Rating:

2.0

The customer service left a lot to be desired.

Rating:

5.0

They made things quick and easy for me, and were helpful attaching the trailer, attaching my car to the trailer. The only issue was that the 15' truck I rented was not available, so I had to downgrade to a 10'. This wasn't really the locations fault, and they were quick to find me a new truck. The manager here is awesome.

Rating:

1.0

Rude customer service, multiple times throughout rental.

Rating:

5.0

Excellent app for early returns had no problems at all with U-haul would recommend your company to everyone

Rating:

2.0

I didn't like the woman attitude she was suppose to show me how to put the lock on the uhaul didn't she wasn't welcoming

Rating:

1.0

The service with uhaul in general, not just this location, needs improvement. First, I went online to make a reservation for the pick up truck at the 2801 Tulane location. Not long after, I receive a call from a woman identifying as Ashley telling me that I can't rent the pick up because I have a non LA license. She claimed that out of state licenses had to rent the larger trucks. She was mean, short, and aggressive during the dialog. When we terminated the call, I called the uhaul 800 number to validate what Ashley said. Two different uhaul reps told me that what Ashley said was untrue. One of them made a new reservation for me. Hence me changing locations to successfully rent the pick up truck needed. At the Claude location, staff are efficient and direct. They do their jobs. By the time I needed to return the rental, I realized I needed more time. I was told I could not extend my reservation. Instead I made a new one via phone. However, when I attempted to check out the vehicle for the new reservation, I was told there were non available. Turns out some rep (I never spoke to), later revised my reservation for pick up and return in some part of Georgia I've never been to. I'll be using the budget rentals from here on out.

Rating:

5.0

Excellent staff!!!! Thank you💥💥💥💥

Rating:

4.0

None

Rating:

1.0

I was in need of storage and the Uhaul on St Claude was definitely not the best price, n'or did it have AC, but location was important to me. I signed up on line and had the customer representative help me with the rest. Took about 30-45 minutes from start to finish. She then walked me over to the entrance, explained how to get in and then pointed to a STAIRCASE and told me there was no elevator. Get the heck out of here!!!! I wanted to scream. I had to walk away to compose myself. Had to cancel the entire transaction. Complete waste of my time. I hope I never go back for a truck rental or anything. Customer service reps NEEDS to explain this ASAP. Makes NO SENSE to have a second floor and no elevator. DUMB!!!!!!!

Rating:

1.0

The front counter help was extremely arrogant and not helpful I've never experienced such poor customer service anywhere

Rating:

1.0

I didn't choose this location. The employees were depressing and the check in process awful

Rating:

1.0

The lady that's behind that desk has a serious attitude problem she is not recommended to deal with customers the one that rented the truck To me on Sunday June date 5th 2022

Rating:

3.0

Customer service rep was very pleasant and helpful .

Rating:

3.0

never got my final bill by email even tough they told me they will email it to me when dropping the car and key. need the bill for my customer. so know i am left without any receipt of my expences.

Rating:

5.0

Brooklyn is always so sweet and helpful. This time the U-Haul site was not responding when I returned the vehicle (in the middle of the night), and she finished up my paperwork.

Rating:

3.0

Staff was slow to respond and weren't helpful.

Rating:

3.0

Location was over 2+ hours late opening. Multiple customers waiting with reservations for 7:00-8:00 am pick-ups. My reservation was for 8:00 a.m. Did not get my rental until almost 9:15. Location was scheduled to open at 8:00

Rating:

5.0

N/A

Rating:

3.0

Takes forever to check out. Not sure if I would recommend. In these days you have to go to whatever U-Haul has what you need. Because they don't all have it, the trucks or not all running.

Rating:

3.0

Not lock the door during business hours, or while eating in the Bay out back.

Rating:

1.0

Just one of the worst places in New Orleans. Horrible customer service, dread every time I need to rent a truck because of this place. At least Uhaul has made it so you can do it all online now. Only have to have to brief interaction with staff now to pick up keys (which is somehow so brief but still so terrible)

Rating:

1.0

The people working at that location are so rude.

Rating:

2.0

This location lack customer service. The rep in the location was not friendly. Went through all the logistics in minutes. It was a sign here and initial here type thing. When i brought the truck back the sign outside says wait in the equipment and you will be greeted by a representative. Well i waited 10 mins and no came. I went inside and the lady behind the counter said the following: may i help? Was the vehicle ok? And we will send you your final receipt and took the keys.

Rating:

1.0

I am disputing an $825 tire and rim charge. I am being charged this amount because the general manager said I caused a flat tire and scratched the rim. I am not disputing the flat tire as that is clear but the rim scratch the general manager is referring to is nowhere near where the puncture of the tire is and I will not be paying hundreds of dollars for a new rim because the rim has a scratch on it that was not caused by me. With all of that said, the general manager was respectful and professional throughout the process.

Rating:

5.0

Staff was very nice and took care of us.

Rating:

3.0

Everything that could be done seems like you guys have it covered

Rating:

3.0

The interior of the van had armorall applied to the storage area causing my furniture to get dirty with a greasy substance and made it extremely slippery to stand in almost dangerous how slippery it was.

Rating:

2.0

Unprofessional No personality

Rating:

1.0

Very rude people, nasty attitudes, horrible service. Would not go back.

Rating:

4.0

Everything went as smooth as should be expected

Rating:

1.0

All of the employees there are very rude. She just told me oh the remaining of your money will go back to your card without any receipt for proof. I asked can I have my receipt for records. She gave me a look like why? But I ended up waiting another 10 minutes just for my receipt. With no greetings or Thank You

Rating:

5.0

The lady that assisted me was very helpful.

Rating:

1.0

Battery was dead, waited for 6 hours and delayed my move by a day. Cost me extra for lodging and then charged for returning late. Terrible.

Rating:

4.0

Staff was terrific. Courteous and attentive. Thank you.

Rating:

1.0

Employees were extremely rude and unprofessional.

Rating:

5.0

The woman that helped us was very informative and ha d and upbeat attitude!

Rating:

5.0

My reservation was moved, and I was not told. However, the lady at the St. Claude location was so delightful that I wasn't mad.

Rating:

3.0

I never been refunded my balance and I still haven't received my recpiets

Rating:

1.0

Total shit show

Rating:

2.0

1. We were charged $236 for supplies we never ordered. And we did not get the correct supplies we did order. 2. Truck AC was broken on a hot day. 3. Movinghelp.com movers no showed us. 4. Person working in your office was rude. You and Movinghelp.com love to say that you are different companies, yet the UHaul logo is all over their website. Waited over 25 minutes on hold each of the three times I called Movinghelp.com for assistance. When I called UHaul,, I got a rude agent. I will no longer use UHaul for any rentals. I am a realtor, and I have referred you a lot of business. No More.

Rating:

5.0

The General manager was very helpful made things easy really appreciate her time

Rating:

5.0

My experience with this store is always top notch the are very Professional ,Courteous ,Caring,they go that extra mile.

Rating:

5.0

I don't have any word to say they are the best Serving customers perfectly

Rating:

5.0

The staff was graceful and on their toes. They made is so smooth.

Rating:

5.0

Fast and great process. No problems at all!

Rating:

1.0

The woman sat behind her plexiglass shield and mumbled barely understandable instructions through her mask. As a customer spending my money. I had to do all the work. I was texted a link that I had to open on my phone. I had to photograph my license front and back. When the image wasn't clear enough, I had to do it again. What a pain! What if I had arrived without my phone? Then, rather than getting off her ass to walk me out to the truck, I got another link and had to locate the truck and do the walk around by myself. Customer service? NOT!

Rating:

5.0

Everything was done very professional

Rating:

1.0

When arriving the door was locked I asked the associate she was very rude

Rating:

3.0

Was too damm high!!

Rating:

5.0

N/A

Rating:

1.0

The service here is extremely terrible. The women are extremely rude and did not want to help me rent a truck. I would prefer her fired.

Rating:

2.0

Got there 615. Clerk talked w friends till 630. Started seeing customers. Slowly. Eventually I got to here about 650. Had difficulty w the online portion. She walked outside and said nothing. I waited a few minutes for her to return. Finically found her outside and she told me it was after 7. Store was closed. I should call 1 800 go uhaul

Rating:

5.0

Great customer service

Rating:

5.0

The U-Haul reps were professional and super helpful. I will definitely be renting again from this location.

Rating:

1.0

The service at the St.Claude Ave. New Orleans location was the worst I have ever encountered. I rented a van two separate days to move some artwork for a show. The first day the woman behind the counter text was extremely rude. She sat behind the counter doing nothing but drinking her giant soda for 3 minutes before she even acknowledged us. When she did, she acted like we were interrupting her day and was very irritated. After I returned the van I called because I had left a poster behind and wanted to make sure they had it. She was again very rude in the phone but said she had it. The next day I had to rent another van to pick up the art. I returned the van with MORE gas then was in it when I received it. The lady would not give me a receipt before I left, stating that she would email it to me. I left because that's what I did the day before and there was not an issue. When I got the receipt for the second van, it was double the amount of the first time even though I drove it fewer miles. When I called, she said that it was 6 gallons short of gas. I told her that was not true because I nearly filled it up on my way back. I didn't think to take a picture because they were honest about it the day before. She said there was nothing she could do, but she would let the manager know. By the way, the person who answered the phone at this location was extremely rude as well and kept insisting that I was wrong because “based in the receipt you returned it half full”-likeI enjoy spending my Saturday morning arguing with rude UHaul workers. I kept telling her that the lady who took the van either misread the gauge or is lying and I didn't think to take a picture because I didn't have a problem the day before with their return process. This is the WORST UHaul experience I have ever had and the only problem I have ever had renting a UHaul. These people are dishonest scammers and really mean, too. I will never go back and plan to tell anyone I know looking for a UHaul to NOT go to the one on St. Claude.

Rating:

3.0

Customer service needs improvement

Rating:

1.0

The ladies that work at that location have a bad attitude, there's no respect for the customers.

Rating:

1.0

It’s 2022 time to go with the flow you need elevators in the premises

Rating:

4.0

The manager the best ever very kind helpful caring very easy too work with each time u go n a big SMILE 😀 on her face great customer service great great great oh yes

Rating:

5.0

Thank you

Rating:

4.0

Staff was wonderful to work with.

Rating:

1.0

Everything I own was Mildew i have to start over

Rating:

5.0

Been using this site for multiple reasons for several years now. Amazing staff.

Rating:

1.0

All my items was damage do to water leak from unit

Rating:

1.0

My unit flooded several times, and was never addressed. I request, nothing, I notified the facility, the insurance company, and even YOUR legal department...AND NO ONE RESPONDED!

Rating:

1.0

My storage was not secured I have items missing and they allowed someone that was family in my storage and took items out of my storage my storage was in my niece name Monica Ramsey before I took her off and put it in my name because I figured out what they was doing to secure my storage and on top of that they tried to block me from paying my storage rental I had somewhere else . When things you put into a storage unit is not secured and employees allow other people to go in there when I was paying my storage myself is not COOL on all levels . My niece had the keys and key card before I got to New Orleans so she was able to do whatever before she gave me the keys to the lock and access card to get in. This is really not cool at all

Rating:

5.0

the staff was very helpful. They answered all of my questions and the young lady showed my husband and I how to use our card to get in the storage facility.

Rating:

5.0

Check in was fast and efficient.

Rating:

2.0

The storage units were disgusting...and over priced for the way they looked

Rating:

3.0

Drywall has holes.

Rating:

3.0

I was a ten year storage customer. At check out I was charged ten dollars to put one trash bag in the dumpster. Office attendant was definitely not friendly. Mice and rat feces littered the floor and holes chewed through walls

Rating:

1.0

Worst experience ever such rude employees was locked out and denied 24 hour access that was supposed to be in my contract but it was clerical issues galore also the employees I cannot stress this enough were such rude horrible people they were clearly on a power trip.

Rating:

5.0

The workers were very professional and friendly. They guided us through the process very smoothly.

Rating:

5.0

My deadbeat tenants were not out of my home after driving cross country with a trailer full of merchandise for my business. U-Haul saved me by offering one month free storage. Thank you, U-Haul!

Rating:

5.0

The ladies at this location are awesome. They made a difficult time so much easier. Renting a storage unit in many cases indicates a personal trauma, transition and possibly economic hardship. Over the last two years I’ve been a customer because of some extreme difficulty ... I can’t tell you how above and beyond these ladies go. If uhaul has a national customer service award - I nominate them and will publicly tell the story of compassion, humor and assistance over and over given To me. They are number one!!!

Rating:

5.0

Wonderful until the last misunderstanding...not serious but a miscommun ication problem. The staff has always been wonderful to me.

Rating:

1.0

I had my stuff in storage for about 4 years today I decide to go get everything all my furniture was mailed to

Rating:

5.0

I found the staff at st. Claude u-haul to be professional and sincerely courteous Thank you

Rating:

5.0

Employees are very polite, helpful and professional.

Rating:

1.0

I stored my items here because of humidity control and it was indoor after 7 months I went to get my items and everything is damp covered in rat poop I said something to the management not happy

Rating:

3.0

Mouse droppings all over my things in my unit

Rating:

5.0

Excellent service Very caring staff Excellent manager Foster

Rating:

5.0

The attentive service and friendly assistance by Jide and Wanda was excellent, and very much appreciated.

Rating:

5.0

The staff were really great.

Rating:

5.0

The start was great

Rating:

3.0

There were rat feces and mold all over majority of my belongings. Maybe the 145$ a month package didn't garrantee no rat feces or mold so yea.

Rating:

3.0

The manager of this facility is amazing, but unfortunately everyone else is slow and unhelpful. Multiply the manager by 5 and it would be great. Everything takes 30 minutes longer than it should.

Rating:

1.0

My storage unit is covered in rat fecies and smells horrible. I plan on moving out as soon as possible.

Rating:

5.0

The manager of this location is THE ONLY good thing about my Igual experience.

Rating:

3.0

It took a long time to be waited on.

Rating:

5.0

There is a young lady who I think must be a manager of sorts, was always there and always pleasant. She is a great asset and I hope she is rewarded for her efforts.

Rating:

1.0

Our boxes had mice chew marks, on every corner of some boxes, after only 3weeks of storage. I'm glad I got my stuff out before more damage was done. Dead mouse in hallway as I was moving out. no bueno

Rating:

1.0

Never again at this location. Manager and staff is horrible

Rating:

3.0

The unit we moved into for storage had oil spilled on the ground and there were definitely rats about as i would see their droppings despite the rat poison containers.