Customer Reviews for U-Haul Moving & Storage at State Ave

4,710 reviews

5200 State Ave   Kansas City, KS 66102
(1 Mile W Of I-635 on State Ave)

(913) 287-1327

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(913) 287-1327

5200 State Ave
Kansas City, KS 66102
(1 Mile W Of I-635 on State Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Terrie W. 
Rating:
4.0

Customer did not leave a comment.

Leslie A. 
Rating:
5.0

Customer did not leave a comment.

Andrea L. 
Rating:
4.0

Customer did not leave a comment.

Gregg N. 
Rating:
5.0

Staff was cordial and the lobby was neat and well stocked, I also appreciate their honesty in crediting me with gas I did not use after turning it then truck rental back in. Very nice with gas prices the way they are.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Derrick C. 
Rating:
5.0

Customer did not leave a comment.

Demetria C. 
Rating:
1.0

I was charged for a n extra day

Zacheriah R. 
Rating:
5.0

Fast and very helpful.

Alvin J. 
Rating:
2.0

Clarity in customer service. Had to over pay hundreds of dollars because of miscommunication and continually told it was because of a mistake on my part.

stephan O. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

Devin O. 
Rating:
4.0

Customer did not leave a comment.

Peggy S. 
Rating:
5.0

The overall condition of the truck was fine except there was no air conditioning blowing out of the vents, and this was the hottest week of the year

Stephen B. 
Rating:
5.0

I went to empty out a storage unit that I had had for several years and when I went to empty out the unit there was a hole in the unit because the unit was outdoors was outdoor storage unit and several of my things had become molded and eaten up by the rats I lost quite a bit of merchandise I think their trucks need to be better maintained the ones that are outdoors.

Pamala K. 
Rating:
1.0

Customer did not leave a comment.

Tonya D. 
Rating:
5.0

Nothing I can think of

Gayle H. 
Rating:
5.0

Customer did not leave a comment.

DeAnna B.  |  First Impressions 
Rating:
4.0

wiring connector was loose and caused running lights to go out frequently, sales agent made adjustment on my invoice so I am very happy. Will rent again in a few days. But will check wiring connectors more frequently to see if they are loose again.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

Always profesisonal and fast!

Theresa W. 
Rating:
4.0

Customer did not leave a comment.

Jessica L. 
Rating:
3.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Heidi H. 
Rating:
5.0

Customer did not leave a comment.

Asia T. 
Rating:
5.0

It worked great just what I needed and will use you again

James D. 
Rating:
5.0

Customer did not leave a comment.

Bill L. 
Rating:
5.0

Same

CAROLYN H. 
Rating:
2.0

I was sent on a wild goose chase to a bad part of Kansas City. there was no one managing the site, I had to call UHaul corporate twice finally got a trailer at State Street where i started an hour earlier. Assistant manager was rude to me. I almost missed my deadline to pick up my vehicle after driving there from Little Rock. I was dissapointed.

Robert K. 
Rating:
1.0

No one helped us at the site. We had to go inside to ask for assistance and even then, no one came outside to assist with the return. There were 3-4 personnel inside that were behind the counter and no one was outside assisting returns. Very poor customer service.

Dana R. 
Rating:
5.0

Satisfied

Orlando C. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
1.0

After calling and finding out they would be open when I dropped the truck of at 2 pm no one was available to give me a receipt and it has taken several days and I still do not have confirmation the truck has been received. I call to see if it has beef received and the answer I keep getting is not yet. I am now getting random $970.74 daily charges from uhaul. I am not able to get ahold of costumer service to get the issue resolved. I also did uhaul a favor by taking an empty trailer to Florida and they offer me $147 to tow it down and drop it. I have never received the money. They keep telling me they need a manager to talk to me but not manager is ever on the job when I call between the hours of 8am-6pm eastern time. Worst company to ever deal with. They are crooks.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

ROGERS M. 
Rating:
5.0

Customer did not leave a comment.

BROQUE S. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Service was excellent and extended time was given without extra charge

Julio D. 
Rating:
5.0

Everything was done well. The associates were very helpful and friendly. They explained everything to my satisfaction. Had no problems

Linda P. 
Rating:
3.0

No comment

Darvin I. 
Rating:
5.0

Customer did not leave a comment.

Lee H. 
Rating:
5.0

The customer service was great and the conditions of the truck was excelent

RAFAEL M. 
Rating:
5.0

Thank you for having equipment u haul home made me felt like a family Thank you once again!

Douglas T. 
Rating:
4.0

Customer did not leave a comment.

Julie O. 
Rating:
2.0

I was given the Truck on less than a 1/4 tank. The attendant there told me they'd enter the info into the system and did not. When I went to return the truck, they attempted to charge me for a full tank of gas. Ridiculous!

Christopher T. 
Rating:
4.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
2.0

Reservation was changed by Uhaul without notifying me. Waited in line for 30 minutes before I was helped only to be told that the reservation was changed. Drove 15 miles one way to the changed location. Waited for an additional 30 minutes to get helped. Truck smelled like cigarette smoke. Was charged for 30 miles even though the original pickup location was 2 miles from where I was using the truck. Overall bad experience. Will definitely be using a different rental truck provider next time.

Jonah B. 
Rating:
4.0

Customer did not leave a comment.

Mae B. 
Rating:
2.0

If you tell someone their truck will be ready at 730am then make sure that it is. I wasn't able to pick up my rental until 9am, of no fault of my own. Truck share is a joke.

Nicholas A. 
Rating:
1.0

Make sure drop off is easy and not packed full of trucks so others can easily access the drop off

SOPHIA D. 
Rating:
5.0

The Employees that I Uhaul has are very nice curtious

Carlene L. 
Rating:
5.0

Customer did not leave a comment.

laireka R. 
Rating:
3.0

Customer did not leave a comment.

Robin C. 
Rating:
5.0

Customer did not leave a comment.

Andrea K. 
Rating:
5.0

Customer did not leave a comment.

Deitra R. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Honestly nothing, the staff was very professional.

Michael O. 
Rating:
3.0

You need a number direct to renting vehicles, not I storage, it was very difficult to make contact I wasn't impressed. You need a separate easy access number for renting. Online isn't easy either and trying to access online for return wasn't functioning.

Dale W. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

MARY BETH G. 
Rating:
5.0

Keep doing what you do because your customers service is great.

angela T. 
Rating:
1.0

Truck numbers were not the same on the contract causing major problems when trying to return it. Made it look like I had rented 2 trucks when I had only 1. The pickup location was changed the day before

Linda O. 
Rating:
5.0

Need lower price for only a few hours!!

Devin C. 
Rating:
5.0

Very clean, attentive, and willing to help.

William G. 
Rating:
5.0

Customer did not leave a comment.

Diane R. 
Rating:
4.0

Customer did not leave a comment.

Claude W. 
Rating:
5.0

Customer did not leave a comment.

Yasmine M. 
Rating:
5.0

Nothing I can think of right now, everyone was great

Marian O. 
Rating:
1.0

Truck was dirty and it broke down had to have it fixed slowed me down not happy at all

Claude W. 
Rating:
5.0

Customer did not leave a comment.

Roy W. 
Rating:
4.0

the truck i rented was not there because it had not been returned. they may need to be some backup vehicle. i did get a smaller truck that held the items but it was very tight. they did offer a deduction for the issue.

Ed J. 
Rating:
5.0

Customer did not leave a comment.

Ofelia M. 
Rating:
5.0

Great no comments

Jacob S. 
Rating:
4.0

Customer did not leave a comment.

Zahra G. 
Rating:
1.0

i drove 31 miles. replaced 4 gal of gas. gas indicated was above the level at pickup. was charged additional 7.88 for 2 more gal.

Larry D. 
Rating:
5.0

Nothing. The person that checked me out when I came to pick up the truck was the same person as last time and I knew I would receive excellent customer service. He is very thorough in his explanation and personable. Great representative of U-Haul.

Theresa W. 
Rating:
5.0

Customer did not leave a comment.

Bryna O. 
Rating:
3.0

Customer did not leave a comment.

Adrian M. 
Rating:
5.0

Customer did not leave a comment.

kainer J. 
Rating:
4.0

Customer did not leave a comment.

javier G. 
Rating:
3.0

Customer did not leave a comment.

SHANA L. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

The young men working there when I picked up and dropped off my uhaul were very polite, respectful and hard working!

Tara R. 
Rating:
4.0

Customer did not leave a comment.

DELECIA H. 
Rating:
5.0

Customer did not leave a comment.

Julia K. 
Rating:
4.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

The person at the desk made renting a smooth experience. Also the drop off guy was friendly and helpful.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Oscar F. 
Rating:
5.0

Customer did not leave a comment.

Wendell R. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Dionne B. 
Rating:
5.0

The staff is wonderful and helpful I recommend this place 100%

Hector M. 
Rating:
5.0

Used this location multiple times and have never had an issue. Knowledgeable and courteous staff.

Jennifer I. 
Rating:
3.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Maria W. 
Rating:
4.0

Customer did not leave a comment.

don R. 
Rating:
3.0

The air conditioner in the truck would start blowing cold air and then would start blowing hot air. The cab of the truck was dusty, the floor of the back of the truck was dirty

David A. 
Rating:
3.0

I was charged for more miles then used. I'll be figuring out how to be reimbursed for mileage. (74 miles used compared to a 99 mileage charged is a big difference). I need customer support, this is not acceptable at all.

LaKaira E. 
Rating:
5.0

Customer did not leave a comment.

Ronald W.  |  Overall Experience 
Rating:
5.0

When I picked up the trailer at RPM Auto Service 1916 Armour Rd North Kansas City, MO 64116 the trailer wasn't available, no email or text notifying me that the trailer is not available NO COMMUNICATION what so ever. Who fault that is??? That was not a good feeling!!! The owner of that placed did not review the forecasted reservations ensuring they have the right equipment. Of course the owner of the RPM auto service assisted (no choice) just like any businesses, contact UHAUL customer service they have to locate trailer for me drove additional 15 min to go to a different location. These UHAUL LOCATION U-Haul Moving & Storage at State Ave 5200 State Ave Kansas City, KS 66102 They are very helpful on assisting me!!!! Thank you.

Bryan T. 
Rating:
3.0

Customer did not leave a comment.

Jamie R.  |  Overall Experience 
Rating:
5.0

Excellent service

christopher s.  |  Overall Experience 
Rating:
5.0

Wonderful experience every one was so polite and very professional Robert the manager awesome. Thank you 😊

christopher s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Two HOT T.  |  First Impressions 
Rating:
4.0

It was good

Peggy G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dakota F.  |  Overall Experience 
Rating:
5.0

All in all, Uhaul is my choice for moving and storage. The staff was curious and helpful in every aspect of my rental. They have always been there to help in every way. I would recommend them highly to anyone.

Jesse C.  |  First Impressions 
Rating:
4.0

Due to work and travel schedules preferred 24 hours access to storage unit.

dara c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROY ALLEN J.  |  Overall Experience 
Rating:
2.0

The access hours are very inconvenient for my schedule

Jamie R.  |  First Impressions 
Rating:
4.0

Nice Staff and Manager

Alice D.  |  Overall Experience 
Rating:
4.0

It’s hard to get in touch with representatives long waits on the phone.

CARL W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THEODORE B.  |  Overall Experience 
Rating:
3.0

I think we messed up the convenience of the online check-in process by seeking guidance from the staff instead of attempting to just access the facility on our own. Rather than just walking us through the info we received online, it was as if they started the check-in process all over but did not tell us they changed our access info, etc and they charged us for another lock but we found one in the unit when we got to the unit. Small inconveniences of having to make multiple trips back to the office to figure out why we couldn't get in. In the end it all worked out fine, just not the most helpful (knowledgeable??) staff. Nice facility, less impressed with the staff. Just seemed to go through the motions rather than really listen to customer and assist appropriately. Even inquired about dropping our rental truck there instead of returning to STL area but was basically discouraged from doing so for reasons that felt more like because the staff didn't want to deal with it, than for legitimate reasons. This may be an inaccurate impression, so I don't want to be too negative about our experience with staff. Overall I would recommend the facility to others.

tricia k.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katriana S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damon D.  |  First Impressions 
Rating:
5.0

The young man working that evening was extremely friendly and helpful.

SHAN N.  |  First Impressions 
Rating:
5.0

Customer service was so helpful and understanding

Leslie W.  |  First Impressions 
Rating:
3.0

Uhaul was willing to work with us and allowed us to use an old office that had been converted into a storage unit. The draw back was that our unit was located inside the store area and we could not access it after 7. When we moved out of unit it became very apparent that no big extermination had been done. We paid for a climate control area which I assumed would mean minimal bug inhabitation but I was wrong! Ants and beetles covered the floor under our things. Thankfully beds were up high and showed no sign of bugs.

Raymond M.  |  Overall Experience 
Rating:
5.0

Helpful staff and knowledgable and accommodating personnel

Milton C.  |  First Impressions 
Rating:
5.0

Very professional

jeffrey j.  |  Overall Experience 
Rating:
1.0

Because when turn in the truck we put gas back in it and told the worker he check it and still bill me for gas I got the gas across the street from lowes so how yall going charge me for gas if I put it back in there that's a crook move ok

KAREN D.  |  First Impressions 
Rating:
4.0

My only concern were the bugs, which I understand can be brought in by customers. I saw a few in my storage unit and the hallway. Other than that I was very pleased with my service. Staff was very friendly and accommodating. A special mention for Debbie, she made a very stressful situation actually enjoyable. Thank you.

Kim R H.  |  Overall Experience 
Rating:
5.0

Robert chambers was always so nice and friendly when I would come in there. Very helpful. Only downside is the stairs to the upper storage lockers. Very difficult when taking items to locker and to car. Almost fell a couple times. Need ramps or life to get upstairs when you are carrying items.

Dolly M.  |  Overall Experience 
Rating:
4.0

I utilized my storage space for over 2 years, had minimal issues, would definitely recommend uhaul and will use uhaul in the future if I need to.

Latosha S.  |  Overall Experience 
Rating:
5.0

The entire staff there on State Ave. were courteous and helpful to all customers and they had a handle on any situation for the customers needs. Any information about what type of storage was available was answered and all equipment for rental was maintained adequately, plus any propane tank that needed to be refilled for the customers needs were equatable and promptly executed for the customers convince. I'm a DAV and my hat is off to the service granted to me for the entire time of nearly five years that I needed their assistance. May everybody and their families be richly blessed. As long as I am alive and kicking you'll be seeing me again Rodney

rodney r.  |  Overall Experience 
Rating:
5.0

i will recommend that store and tell people it is worth driving there even if there is a closer UHAUL to them. Very helpful and friendly. the truck i rented was clean and I got immediate service.

Scott W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine D.  |  Overall Experience 
Rating:
4.0

Loved all the people I met at the kck facility on state street. They cared about me and remembered me each time I came in. My phone experiences we're not pleasant. I felt that they didn't listen or give responsive answers .

Kendra A.  |  Overall Experience 
Rating:
5.0

Cole was personable and concerned that we were doing ok.

Kendra A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

natalie b.  |  Overall Experience 
Rating:
5.0

The Manager Robert is the best. He is always kind and courteous and willing to go the extra mile to help you with anything you ask of.

Laura H.  |  Overall Experience 
Rating:
5.0

Very friendly staff and helped me through my entire process

natalie b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BOBBY H.  |  Overall Experience 
Rating:
5.0

Very Affordable Rates , Courteous and Friendly Staff, Place Was Very Clean Inside and Out including Bathrooms

THEODORE B.  |  First Impressions 
Rating:
4.0

ALL bathrooms needed attentiif you move out before your next due date on a storage they need to prorate your services and give you money back U-Haul makes enough money off of everyone they can do that

carla a.  |  Overall Experience 
Rating:
5.0

Excellent

steven B.  |  Overall Experience 
Rating:
2.0

No one mentioned anything about paying for a truck the night before. Only to make it to the location at 7 AM., and to get told "I was just talking to them about it . I don't gotta truck call u haul."

hope r.  |  First Impressions 
Rating:
1.0

The price of a lock, cost them, $164.00 a months rent! You have lost a valued customer. Penske will be my first choice! With your company, a distant second.

Jack H.  |  Overall Experience 
Rating:
5.0

I've used them since March of last year and have encountered a wonderful, helpful, kind staff. Not once have I had any issues. I would most definitely recommend to others. Blessings

ROBIN B.  |  Overall Experience 
Rating:
5.0

The facility was great. I think there was an IT hiccup checking in and setting up automatic payments, but the staff was very friendly and helpful in getting it fixed.

Victor M.  |  Overall Experience 
Rating:
3.0

Thank you

diana c.  |  Overall Experience 
Rating:
5.0

Very friendly

Christie C.  |  First Impressions 
Rating:
5.0

An excellent facility, with an extremely secure and safe.The staff was always informed.

Robert G.  |  Overall Experience 
Rating:
3.0

Our 24 hour access card stopped working while moving things from the truck to the storage. It was 12 at night. When emergency # didn't answer the 800 # rep got card reactivated so we could finish.

Joan D.  |  Overall Experience 
Rating:
5.0

Very helpful people, and an excellent storage facility.

Robert G.  |  First Impressions 
Rating:
5.0

I have been very pleased with the entire process your company has shown personal and exemplary service and consideration throughout the entire process wish there were more companies out there like thi

PERRY H.  |  Overall Experience 
Rating:
5.0

Great place for storage

Rickey J.  |  Overall Experience 
Rating:
5.0

I just wish the storage units or bigger because we really had to cram everything in there and they wound up scratching a bunch of my furniture if we have more room that might not have happened.

Nancy F.  |  Reservation 
Rating:
2.0

Waiting for contact. Trouble with rental truck. Trouble with storage reservation. Not happy at all, and awaiting compensation.

mike k.  |  Reservation 
Rating:
2.0

Had problems complete move. Truck had issues. There been reported. Reservations on storage unit were incorrect. Turned into big issue. Eventually storage, corrected. Both issues made move terrible.

Michael K.  |  Reservation 
Rating:
4.0

I appreciate the service I receive when I use this facility you guys are always nice I would recommend this place for your rental and storage it's a good place to get you through your moving needs ..

shawn n.  |  Overall Experience 
Rating:
1.0

I rented a storage room on Saturday with 24 hour access. I reserved a truck for late Sunday afternoon because of hot weather. No access and green lock on storage door. Charged extra day for truck. Mad

Jon C.  |  Overall Experience 
Rating:
4.0

Very helpful and understanding when we had to adjust our original order.

Joan D.  |  Reservation 
Rating:
1.0

Employees are always rude. The G.M. Is pretty ok though

KEVIN S.  |  Overall Experience 
Rating:
3.0

N/A

Lola B.  |  Overall Experience 
Rating:
4.0

Great

john k.  |  Overall Experience 
Rating:
3.0

trouble the last several months w/auto pay, locked out of my unit when already paid😟ALWAYS junk piled up in area for service carts,stuff folks couldn’t get in their units😟otherwise great!good-staff!

Doris W.  |  Overall Experience 
Rating:
4.0

Interaction with the staff was wonderful. What was difficult was trying to close out the contract. Kept getting rolled over to 800 number which couldn't do anything and chat support was awful.

Kent S.  |  Overall Experience 
Rating:
5.0

Very clean and secure facility...

DONALD W.  |  Overall Experience 
No reviews have been submitted for this location.

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