Customer Reviews for U-Haul Moving & Storage at State Ave

4258 reviews

5200 State Ave   Kansas City, KS 66102
(1 Mile W Of I-635 on State Ave)

(913) 287-1327

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(913) 287-1327

5200 State Ave
Kansas City, KS 66102
(1 Mile W Of I-635 on State Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy to work with, friendly!

John D. 
Rating:
5.0

Customer did not leave a comment.

BRENDA P. 
Rating:
3.0

Staff members were incredibly hard to come by. We were told to look for a truck number but the system didn't tell us WHERE on the truck it would be located. We spent 30 minutes walking around looking at license plates, then trying to find someone to help us and waited in line for quite a while

elise H. 
Rating:
5.0

Customer did not leave a comment.

Shelita W. 
Rating:
4.0

Customer did not leave a comment.

AEYISHA L. 
Rating:
5.0

Great customer service on time handle all my needs I will definitely be back

PATRICK H. 
Rating:
2.0

6/12/21 pick up reserved truck and storage unit. Was told by the Customer service rep. U-haul system is down nation wide. Was able to get a truck but no storage unit once we returned from loading truck. Was offered a 24 hour truck rental. Called and texted 5200 State Ave location 5-6 times and again on Sunday 6/13/21 no response. Most storage businesses are closed on Sunday, Rented a unit in Kansas City Missouri at Shields Storage.

rosemary M. 
Rating:
5.0

Customer did not leave a comment.

DANNY V. 
Rating:
5.0

Customer did not leave a comment.

Francis H. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
1.0

Its always so slow to get one. I even did pre checkin

Clinton S. 
Rating:
3.0

I think we messed up the convenience of the online check-in process by seeking guidance from the staff instead of attempting to just access the facility on our own. Rather than just walking us through the info we received online, it was as if they started the check-in process all over but did not tell us they changed our access info, etc and they charged us for another lock but we found one in the unit when we got to the unit. Small inconveniences of having to make multiple trips back to the office to figure out why we couldn't get in. In the end it all worked out fine, just not the most helpful (knowledgeable??) staff. Nice facility, less impressed with the staff. Just seemed to go through the motions rather than really listen to customer and assist appropriately. Even inquired about dropping our rental truck there instead of returning to STL area but was basically discouraged from doing so for reasons that felt more like because the staff didn't want to deal with it, than for legitimate reasons. This may be an inaccurate impression, so I don't want to be too negative about our experience with staff. Overall I would recommend the facility to others.

tricia k.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JOHNATHAN C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
1.0

We were supposed to pick up a truck 1 mile from our home. When we got there, we were told that we would need to go to a location 17 miles away. They said they left us a message, but there was never any message left for us concerning the change in location. Truck was fine & people were great, but change in pick up was definitely something that threw our move off.

JAMES M. 
Rating:
5.0

All good

WILLA M. 
Rating:
5.0

Customer did not leave a comment.

Katriana S.  |  Overall Experience 
Rating:
4.0

The workers were very kind but the Uhaul smelled of smoke and there was dog hair in it.

Blair S. 
Rating:
5.0

Customer did not leave a comment.

FELICIA J. 
Rating:
4.0

A floor dolly was not available. Connor was kind enough to give a stand up doll instead for the rental. Cargo van dash and interior cab was filthy! Customer cleaned before return. Normally this would be ok. But with Covid this is unacceptable.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Philip B. 
Rating:
5.0

Customer did not leave a comment.

ABEY L. 
Rating:
5.0

This was the easiest Uhaul rental I've ever had. Very courteous. Simple. All you can do is keep doing what you are doing! Thank you for relieving my stress of a cross country move!

VALERIE C. 
Rating:
5.0

It's all good

WILLA M. 
Rating:
5.0

The people were helpful and kind.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

JAMIE B. 
Rating:
5.0

I'm barely 5'2" and it was very hard getting into and out of the cab. Literally had to jump up to the "foothold" before getting in, and getting out I slid down from the foothold til my feet felt the ground. Is there any way to add another "notch to the holdout" maybe? Not a complaint, just a suggestion. thank you

DYANTHA F. 
Rating:
5.0

Great customer service with an excellent disposition

KERRY M. 
Rating:
5.0

Customer did not leave a comment.

GUEI W. 
Rating:
2.0

My expensive mattress is ruined because the uhaul leaked.

kimberley H. 
Rating:
4.0

Customer did not leave a comment.

Emil S. 
Rating:
5.0

Great service, we would use again.

CHRISTINA C. 
Rating:
5.0

Putting a dolly in there. Other than that oh I did run across oi thing and mine did not have a rearview mirror.

SHEILA B. 
Rating:
1.0

The female cashier was rude, mean, and she charged me for insurance that I didnt ask for. She was a young black girl.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Damon D.  |  First Impressions 
Rating:
4.0

If a customer schedules mobile pickup for 8:00 a.m. before the store opens then have the truck ready for them to pick up at that time period don't tell them to come back an hour later for hand delivery when the store opens especially when they were notified of that before driving to the store to pick up the u-haul at 8:00 a.m.

GRETCHEN Y. 
Rating:
5.0

The uhaul app is trash. I reserved a truck 2 blocks from the move. It denied me the ability to pick the truck up, then canceled all together. I then got told to go to fucking Kansas while I was in the middle of reserving one a mile down the road. The kids at the state Ave store saved my ass. They get high remarks from a sincere consumer. The company as a whole though is done getting my business. You all did the same shit to me on Christmas morning and I'll never forget either of these instances and I will blow a friend to borrow their dodge ram before I ever spend another dollar with uhaul. Both times you complicated things with buggy software and inefficient support. Fuck you all. Take me off this goddamn list. Tell those boys at State they do a good job, because they do. They're too young to be getting threatened by adults over box trucks. Don't ruin those boys, protect em.

JARED M. 
Rating:
5.0

The staff was very helpful and friendly. Cole, Cody, and JeShon were pleasant and patient, and answered all of my questions. I would definitely refer my friends to this Uhaul store.

Shontae J. 
Rating:
5.0

Customer did not leave a comment.

DAMON D. 
Rating:
4.0

Customer did not leave a comment.

KATRENA M. 
Rating:
5.0

Great customer service, friendly helpful employees at this location.

Patricia W. 
Rating:
5.0

Great customer service

BALDEV S. 
Rating:
3.0

It was an ok location. It needs more than 2 employees on a Saturday. Also when I order online and check in online I should not have to wait in the same long line as Joe Blow off the street.

Janie W. 
Rating:
5.0

Customer did not leave a comment.

RANDY G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

LIAN P. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

The service I received was fantastic. I was totally blown away with how nice, professional and just how much they WANTED to help me!

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

AMANDA H. 
Rating:
4.0

cost more for this small truck at this location then it did for a larger truck at the overland park location

jacob R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
2.0

Tried to buy an item in the store. Was told to come back Monday because the computers were not working properly even though they charged me and printed a receipt for my rental.

ELIZABETH O. 
Rating:
5.0

Convenient and making the reservation at a moment's notice was easy and the instructions to check in were clear!

ANTHONY H. 
Rating:
4.0

Customer did not leave a comment.

IRVIN O. 
Rating:
5.0

Customer did not leave a comment.

PAMELA M. 
Rating:
5.0

Very friendly and helpful staff. Everything was very smooth!

Mason C. 
Rating:
5.0

Staff always friendly and helpful

SANDRA D. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
1.0

Overpaid

SIDI R. 
Rating:
5.0

Customer did not leave a comment.

Ira P. 
Rating:
5.0

Robert was very nice and helpful.

ADALBERTO B. 
Rating:
3.0

Customer did not leave a comment.

KERRY S. 
Rating:
5.0

Was told by them that I paid too much!!

Terrell D. 
Rating:
5.0

Customer did not leave a comment.

SHERYL P. 
Rating:
5.0

Well let me see ...

ALVIN B. 
Rating:
3.0

Customer did not leave a comment.

gene H. 
Rating:
4.0

Customer did not leave a comment.

Guamell M. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR E. 
Rating:
4.0

I had to sweep out the trailer, however when I told them about it they gave me a discount. Very happy

RHONDA H. 
Rating:
5.0

Thanks guys I will definitely use that location again in the future.

DEMARCEL M. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia P. 
Rating:
5.0

Customer did not leave a comment.

Fred C. 
Rating:
4.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
3.0

The clerk didn't perform a "walk around " but I did and discovered that the roof of the truck cab was dented. Overall the truck was clean but the steering on this unit is "squirrelly" and the headlights need adjusting. The app for self check in didn't work and after an hour of trying to check in, I was extremely frustrated and just quit. I wound up calling your 800 number and tried to check in by phone. Get that app fixed.

FLOYD U. 
Rating:
4.0

Customer did not leave a comment.

Thomas V. 
Rating:
5.0

I have yet, to have a problem when I rent at this location. Always helpful.

GUEI W. 
Rating:
4.0

Everything went well beside I had a really hard time returning the Truck on there website. But the next morning they told me that there system was down that was why but I recommend this to everyone

KAPITULA M. 
Rating:
5.0

Everything went smooth. Pleasant staff. Easy return. Can't think of anything to change.

TINA P. 
Rating:
5.0

Customer did not leave a comment.

JAY F. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
4.0

Customer did not leave a comment.

IRA M. 
Rating:
4.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

SALORA W. 
Rating:
3.0

Tell them before they get a 10ft truck that it do not come with a ramp.

Nichelle D. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

LEKYA J. 
Rating:
3.0

The parking lot was a mess.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

Lenka B. 
Rating:
5.0

There were plenty of people working at this location, that made my rental go much faster.

Micheal G. 
Rating:
4.0

Customer did not leave a comment.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
4.0

Customer did not leave a comment.

DONALD H. 
Rating:
4.0

Customer did not leave a comment.

TINA P. 
Rating:
5.0

It's much better than I expected.

VAN H. 
Rating:
5.0

I have no complaints what so ever.

KENNETH C. 
Rating:
5.0

Smooth transition for me!

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

LEONIDES F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL I. 
Rating:
5.0

very helpful staff. very clean and well organized facility

TRACY ROY V. 
Rating:
5.0

The young man working that evening was extremely friendly and helpful.

SHAN N.  |  First Impressions 
Rating:
5.0

Customer service was so helpful and understanding

Leslie W.  |  First Impressions 
Rating:
3.0

Uhaul was willing to work with us and allowed us to use an old office that had been converted into a storage unit. The draw back was that our unit was located inside the store area and we could not access it after 7. When we moved out of unit it became very apparent that no big extermination had been done. We paid for a climate control area which I assumed would mean minimal bug inhabitation but I was wrong! Ants and beetles covered the floor under our things. Thankfully beds were up high and showed no sign of bugs.

Raymond M.  |  Overall Experience 
Rating:
5.0

Helpful staff and knowledgable and accommodating personnel

Milton C.  |  First Impressions 
Rating:
5.0

Very professional

jeffrey j.  |  Overall Experience 
Rating:
1.0

Because when turn in the truck we put gas back in it and told the worker he check it and still bill me for gas I got the gas across the street from lowes so how yall going charge me for gas if I put it back in there that's a crook move ok

KAREN D.  |  First Impressions 
Rating:
4.0

My only concern were the bugs, which I understand can be brought in by customers. I saw a few in my storage unit and the hallway. Other than that I was very pleased with my service. Staff was very friendly and accommodating. A special mention for Debbie, she made a very stressful situation actually enjoyable. Thank you.

Kim R H.  |  Overall Experience 
Rating:
5.0

Robert chambers was always so nice and friendly when I would come in there. Very helpful. Only downside is the stairs to the upper storage lockers. Very difficult when taking items to locker and to car. Almost fell a couple times. Need ramps or life to get upstairs when you are carrying items.

Dolly M.  |  Overall Experience 
Rating:
4.0

I utilized my storage space for over 2 years, had minimal issues, would definitely recommend uhaul and will use uhaul in the future if I need to.

Latosha S.  |  Overall Experience 
Rating:
5.0

The entire staff there on State Ave. were courteous and helpful to all customers and they had a handle on any situation for the customers needs. Any information about what type of storage was available was answered and all equipment for rental was maintained adequately, plus any propane tank that needed to be refilled for the customers needs were equatable and promptly executed for the customers convince. I'm a DAV and my hat is off to the service granted to me for the entire time of nearly five years that I needed their assistance. May everybody and their families be richly blessed. As long as I am alive and kicking you'll be seeing me again Rodney

rodney r.  |  Overall Experience 
Rating:
5.0

i will recommend that store and tell people it is worth driving there even if there is a closer UHAUL to them. Very helpful and friendly. the truck i rented was clean and I got immediate service.

Scott W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine D.  |  Overall Experience 
Rating:
4.0

Loved all the people I met at the kck facility on state street. They cared about me and remembered me each time I came in. My phone experiences we're not pleasant. I felt that they didn't listen or give responsive answers .

Kendra A.  |  Overall Experience 
Rating:
5.0

Cole was personable and concerned that we were doing ok.

Kendra A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

natalie b.  |  Overall Experience 
Rating:
5.0

The Manager Robert is the best. He is always kind and courteous and willing to go the extra mile to help you with anything you ask of.

Laura H.  |  Overall Experience 
Rating:
5.0

Very friendly staff and helped me through my entire process

natalie b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BOBBY H.  |  Overall Experience 
Rating:
5.0

Very Affordable Rates , Courteous and Friendly Staff, Place Was Very Clean Inside and Out including Bathrooms

THEODORE B.  |  First Impressions 
Rating:
4.0

ALL bathrooms needed attentiif you move out before your next due date on a storage they need to prorate your services and give you money back U-Haul makes enough money off of everyone they can do that

carla a.  |  Overall Experience 
Rating:
5.0

Excellent

steven B.  |  Overall Experience 
Rating:
2.0

No one mentioned anything about paying for a truck the night before. Only to make it to the location at 7 AM., and to get told "I was just talking to them about it . I don't gotta truck call u haul."

hope r.  |  First Impressions 
Rating:
1.0

The price of a lock, cost them, $164.00 a months rent! You have lost a valued customer. Penske will be my first choice! With your company, a distant second.

Jack H.  |  Overall Experience 
Rating:
5.0

I've used them since March of last year and have encountered a wonderful, helpful, kind staff. Not once have I had any issues. I would most definitely recommend to others. Blessings

ROBIN B.  |  Overall Experience 
Rating:
5.0

The facility was great. I think there was an IT hiccup checking in and setting up automatic payments, but the staff was very friendly and helpful in getting it fixed.

Victor M.  |  Overall Experience 
Rating:
3.0

Thank you

diana c.  |  Overall Experience 
Rating:
5.0

Very friendly

Christie C.  |  First Impressions 
Rating:
5.0

An excellent facility, with an extremely secure and safe.The staff was always informed.

Robert G.  |  Overall Experience 
Rating:
3.0

Our 24 hour access card stopped working while moving things from the truck to the storage. It was 12 at night. When emergency # didn't answer the 800 # rep got card reactivated so we could finish.

Joan D.  |  Overall Experience 
Rating:
5.0

Very helpful people, and an excellent storage facility.

Robert G.  |  First Impressions 
Rating:
5.0

I have been very pleased with the entire process your company has shown personal and exemplary service and consideration throughout the entire process wish there were more companies out there like thi

PERRY H.  |  Overall Experience 
Rating:
5.0

Great place for storage

Rickey J.  |  Overall Experience 
Rating:
5.0

I just wish the storage units or bigger because we really had to cram everything in there and they wound up scratching a bunch of my furniture if we have more room that might not have happened.

Nancy F.  |  Reservation 
Rating:
2.0

Waiting for contact. Trouble with rental truck. Trouble with storage reservation. Not happy at all, and awaiting compensation.

mike k.  |  Reservation 
Rating:
2.0

Had problems complete move. Truck had issues. There been reported. Reservations on storage unit were incorrect. Turned into big issue. Eventually storage, corrected. Both issues made move terrible.

Michael K.  |  Reservation 
Rating:
4.0

I appreciate the service I receive when I use this facility you guys are always nice I would recommend this place for your rental and storage it's a good place to get you through your moving needs ..

shawn n.  |  Overall Experience 
Rating:
1.0

I rented a storage room on Saturday with 24 hour access. I reserved a truck for late Sunday afternoon because of hot weather. No access and green lock on storage door. Charged extra day for truck. Mad

Jon C.  |  Overall Experience 
Rating:
4.0

Very helpful and understanding when we had to adjust our original order.

Joan D.  |  Reservation 
No reviews have been submitted for this location.

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