Customer Reviews for U-Haul Moving & Storage at State Ave

4203 reviews

5200 State Ave   Kansas City, KS 66102
(1 Mile W Of I-635 on State Ave)

(913) 287-1327

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(913) 287-1327

5200 State Ave
Kansas City, KS 66102
(1 Mile W Of I-635 on State Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PAMELA M. 
Rating:
5.0

Very friendly and helpful staff. Everything was very smooth!

Mason C. 
Rating:
5.0

Staff always friendly and helpful

SANDRA D. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
1.0

Overpaid

SIDI R. 
Rating:
5.0

Customer did not leave a comment.

Ira P. 
Rating:
5.0

Robert was very nice and helpful.

ADALBERTO B. 
Rating:
3.0

Customer did not leave a comment.

KERRY S. 
Rating:
5.0

Was told by them that I paid too much!!

Terrell D. 
Rating:
5.0

Customer did not leave a comment.

SHERYL P. 
Rating:
5.0

Well let me see ...

ALVIN B. 
Rating:
3.0

Customer did not leave a comment.

gene H. 
Rating:
4.0

Customer did not leave a comment.

Guamell M. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR E. 
Rating:
4.0

I had to sweep out the trailer, however when I told them about it they gave me a discount. Very happy

RHONDA H. 
Rating:
5.0

Thanks guys I will definitely use that location again in the future.

DEMARCEL M. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia P. 
Rating:
5.0

Customer did not leave a comment.

Fred C. 
Rating:
4.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
3.0

The clerk didn't perform a "walk around " but I did and discovered that the roof of the truck cab was dented. Overall the truck was clean but the steering on this unit is "squirrelly" and the headlights need adjusting. The app for self check in didn't work and after an hour of trying to check in, I was extremely frustrated and just quit. I wound up calling your 800 number and tried to check in by phone. Get that app fixed.

FLOYD U. 
Rating:
4.0

Customer did not leave a comment.

Thomas V. 
Rating:
5.0

I have yet, to have a problem when I rent at this location. Always helpful.

GUEI W. 
Rating:
4.0

Everything went well beside I had a really hard time returning the Truck on there website. But the next morning they told me that there system was down that was why but I recommend this to everyone

KAPITULA M. 
Rating:
5.0

Everything went smooth. Pleasant staff. Easy return. Can't think of anything to change.

TINA P. 
Rating:
5.0

Customer did not leave a comment.

JAY F. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
4.0

Customer did not leave a comment.

IRA M. 
Rating:
4.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

SALORA W. 
Rating:
3.0

Tell them before they get a 10ft truck that it do not come with a ramp.

Nichelle D. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

LEKYA J. 
Rating:
3.0

The parking lot was a mess.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

Lenka B. 
Rating:
5.0

There were plenty of people working at this location, that made my rental go much faster.

Micheal G. 
Rating:
4.0

Customer did not leave a comment.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
4.0

Customer did not leave a comment.

DONALD H. 
Rating:
4.0

Customer did not leave a comment.

TINA P. 
Rating:
5.0

It's much better than I expected.

VAN H. 
Rating:
5.0

I have no complaints what so ever.

KENNETH C. 
Rating:
5.0

Smooth transition for me!

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

LEONIDES F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL I. 
Rating:
5.0

very helpful staff. very clean and well organized facility

TRACY ROY V. 
Rating:
2.0

Had several problems with them

BRITTANY W. 
Rating:
5.0

Customer did not leave a comment.

Jenevie G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
3.0

Truck was really dirty inside and also the loading box

Marco M. 
Rating:
5.0

The customer service at this location was awesome and the rental and subsequent equipment return experience went very smoothly. The only thing i would like to see different is offer a discount to military service members ,veterans , and commercial drivers with a CDL.

Derek G. 
Rating:
5.0

Customer did not leave a comment.

CAREN G. 
Rating:
5.0

Customer did not leave a comment.

NOE A. 
Rating:
5.0

The have always been great. Just keep up the good work. Thanks U-Haul.

TANIA E. 
Rating:
3.0

Customer did not leave a comment.

ALISHA B. 
Rating:
3.0

When I first rented the truck I told them 120 miles that I was going to use for the truck and my fiance just returned it and charged an extra 8$ for the mileage even though we didnt use all the 120 miles I told them that we were going to use, the service was great but charging an extra 8$ for the mileage we didnt even go over is ridiculous

KARL W. 
Rating:
5.0

Customer did not leave a comment.

Rodney B. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
4.0

When I picked up the trailer and your team member hooked it up to my Sequoia, I noticed that the rubber chain keepers were not installed. The safety chains were hooked onto the hitch ears correctly, but not installing the keepers seems a bit dangerous. I mentioned it to the guy when he did the install, but he mentioned that is how they are supposed to go. I don't want to get the guy in trouble, but it seems like something like this shouldn't be overlooked. I have a significant amount of experience towing, so I did the chain keepers myself, but someone who may be less experienced, may not notice and leave them loose. Should something happen to the hitch, the chain would not be fully enclosed to prevent from coming off the hitch and doing its job. Otherwise, i was quite pleased with the interactions and the facilities. It seems that most uhaul places I have rented from are either run down, have rude/ghetto-esque people working there, or they just simply don't care. This was quite the change and well received from my perspective.

Luis M. 
Rating:
3.0

Truck interior was dirty, had obviously not been cleaned or sanitized. U-haul dolly is in a terrible place and the bracket wasn't doing a good job keeping it where it was supposed to be. It will likely come out while someone is driving even though they don't use it. The back door was very difficult to open, it's missing wheels and sticks

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

TONY G. 
Rating:
2.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Customer service was awesome I don't remember the young ladies name who helped me but she made the process easy and I appreciate it!! Thank you

JEFFREY R. 
Rating:
1.0

Truck was dirty when I got it and they charged me cleaning service of 30$. I am a loyal customer of uhual. Always rent them out check my record.

HUSSEIN A. 
Rating:
5.0

All went well.

Donald M. 
Rating:
5.0

Everything was set up and ready to go for me on time even after it was discussed how busy they where. I truly appreciate the timely and helpful employees at this location to make my families move as simple as possible.

KYLE K. 
Rating:
3.0

Equipment was not ready for pick up. Told me i would receive a call when ready and never did. Bad customer service with the morning crew.

MARIO S. 
Rating:
5.0

Nothing

CHERYL A. 
Rating:
4.0

Customer did not leave a comment.

PAULA L. 
Rating:
3.0

Customer did not leave a comment.

CATIA T. 
Rating:
4.0

Customer did not leave a comment.

DIANE V. 
Rating:
5.0

Easy process, very friendly and helpful staff

William M. 
Rating:
1.0

Worst customer service ever! The attendant was completely inattentive, impolite, and without any where-with-all. No Thank You

Michael H. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

MARVIN H. 
Rating:
5.0

Customer did not leave a comment.

JERRY G. 
Rating:
5.0

Excellent Customer Service!

David S. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
4.0

Would definitely return for further moving needs....

PETE M. 
Rating:
5.0

Keep the great service personnel and pay them good.

DONAL G. 
Rating:
3.0

I picked my Uhaul up and it had 1/4 tank. I drove 200 miles that day with about 7 stops to make. One of the first ones was for gas. Thanks a lot. I was under a deadline and I had to get gas right off the start.

MEGAN L. 
Rating:
4.0

Customer did not leave a comment.

Casey L. 
Rating:
5.0

I return to this location because it continues to serve practical purposes, but mostly because I generally receive good Service. This most recent was a Great Example of quality service and support. Thanks again.

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

RONALD J. 
Rating:
1.0

Billed me extra for somebody else rental. Then guest what my bill was. Told me they accidentally add someone else extra days to my rental. At the same time I had to wait on them to fill propane tanks for Uhual warehouse! Bad Business.

TRACEY J. 
Rating:
4.0

Make sure someone is inside. I had to find someone to help me when I pick up the van.

BRANDY S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Better description of where to find your truck would help. Other than that, it was great!

Alan A. 
Rating:
5.0

Had to travel 54 additional miles to this location because the app moved from my local U-Haul facility. Given no reason why it was moved.

Jason H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

Staff was very friendly and helpful

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL W. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA H. 
Rating:
5.0

Robert and his staff are always very helpful.

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

Irma A. 
Rating:
5.0

Customer did not leave a comment.

IRMA A. 
Rating:
5.0

The young man working that evening was extremely friendly and helpful.

SHAN N.  |  First Impressions 
Rating:
5.0

Customer service was so helpful and understanding

Leslie W.  |  First Impressions 
Rating:
3.0

Uhaul was willing to work with us and allowed us to use an old office that had been converted into a storage unit. The draw back was that our unit was located inside the store area and we could not access it after 7. When we moved out of unit it became very apparent that no big extermination had been done. We paid for a climate control area which I assumed would mean minimal bug inhabitation but I was wrong! Ants and beetles covered the floor under our things. Thankfully beds were up high and showed no sign of bugs.

Raymond M.  |  Overall Experience 
Rating:
5.0

Helpful staff and knowledgable and accommodating personnel

Milton C.  |  First Impressions 
Rating:
5.0

Very professional

jeffrey j.  |  Overall Experience 
Rating:
1.0

Because when turn in the truck we put gas back in it and told the worker he check it and still bill me for gas I got the gas across the street from lowes so how yall going charge me for gas if I put it back in there that's a crook move ok

KAREN D.  |  First Impressions 
Rating:
4.0

My only concern were the bugs, which I understand can be brought in by customers. I saw a few in my storage unit and the hallway. Other than that I was very pleased with my service. Staff was very friendly and accommodating. A special mention for Debbie, she made a very stressful situation actually enjoyable. Thank you.

Kim R H.  |  Overall Experience 
Rating:
5.0

Robert chambers was always so nice and friendly when I would come in there. Very helpful. Only downside is the stairs to the upper storage lockers. Very difficult when taking items to locker and to car. Almost fell a couple times. Need ramps or life to get upstairs when you are carrying items.

Dolly M.  |  Overall Experience 
Rating:
4.0

I utilized my storage space for over 2 years, had minimal issues, would definitely recommend uhaul and will use uhaul in the future if I need to.

Latosha S.  |  Overall Experience 
Rating:
5.0

The entire staff there on State Ave. were courteous and helpful to all customers and they had a handle on any situation for the customers needs. Any information about what type of storage was available was answered and all equipment for rental was maintained adequately, plus any propane tank that needed to be refilled for the customers needs were equatable and promptly executed for the customers convince. I'm a DAV and my hat is off to the service granted to me for the entire time of nearly five years that I needed their assistance. May everybody and their families be richly blessed. As long as I am alive and kicking you'll be seeing me again Rodney

rodney r.  |  Overall Experience 
Rating:
5.0

i will recommend that store and tell people it is worth driving there even if there is a closer UHAUL to them. Very helpful and friendly. the truck i rented was clean and I got immediate service.

Scott W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine D.  |  Overall Experience 
Rating:
4.0

Loved all the people I met at the kck facility on state street. They cared about me and remembered me each time I came in. My phone experiences we're not pleasant. I felt that they didn't listen or give responsive answers .

Kendra A.  |  Overall Experience 
Rating:
5.0

Cole was personable and concerned that we were doing ok.

Kendra A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

natalie b.  |  Overall Experience 
Rating:
5.0

The Manager Robert is the best. He is always kind and courteous and willing to go the extra mile to help you with anything you ask of.

Laura H.  |  Overall Experience 
Rating:
5.0

Very friendly staff and helped me through my entire process

natalie b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BOBBY H.  |  Overall Experience 
Rating:
5.0

Very Affordable Rates , Courteous and Friendly Staff, Place Was Very Clean Inside and Out including Bathrooms

THEODORE B.  |  First Impressions 
Rating:
4.0

ALL bathrooms needed attentiif you move out before your next due date on a storage they need to prorate your services and give you money back U-Haul makes enough money off of everyone they can do that

carla a.  |  Overall Experience 
Rating:
5.0

Excellent

steven B.  |  Overall Experience 
Rating:
2.0

No one mentioned anything about paying for a truck the night before. Only to make it to the location at 7 AM., and to get told "I was just talking to them about it . I don't gotta truck call u haul."

hope r.  |  First Impressions 
Rating:
1.0

The price of a lock, cost them, $164.00 a months rent! You have lost a valued customer. Penske will be my first choice! With your company, a distant second.

Jack H.  |  Overall Experience 
Rating:
5.0

I've used them since March of last year and have encountered a wonderful, helpful, kind staff. Not once have I had any issues. I would most definitely recommend to others. Blessings

ROBIN B.  |  Overall Experience 
Rating:
5.0

The facility was great. I think there was an IT hiccup checking in and setting up automatic payments, but the staff was very friendly and helpful in getting it fixed.

Victor M.  |  Overall Experience 
Rating:
3.0

Thank you

diana c.  |  Overall Experience 
Rating:
5.0

Very friendly

Christie C.  |  First Impressions 
Rating:
5.0

An excellent facility, with an extremely secure and safe.The staff was always informed.

Robert G.  |  Overall Experience 
Rating:
3.0

Our 24 hour access card stopped working while moving things from the truck to the storage. It was 12 at night. When emergency # didn't answer the 800 # rep got card reactivated so we could finish.

Joan D.  |  Overall Experience 
Rating:
5.0

Very helpful people, and an excellent storage facility.

Robert G.  |  First Impressions 
Rating:
5.0

I have been very pleased with the entire process your company has shown personal and exemplary service and consideration throughout the entire process wish there were more companies out there like thi

PERRY H.  |  Overall Experience 
Rating:
5.0

Great place for storage

Rickey J.  |  Overall Experience 
Rating:
5.0

I just wish the storage units or bigger because we really had to cram everything in there and they wound up scratching a bunch of my furniture if we have more room that might not have happened.

Nancy F.  |  Reservation 
Rating:
2.0

Waiting for contact. Trouble with rental truck. Trouble with storage reservation. Not happy at all, and awaiting compensation.

mike k.  |  Reservation 
Rating:
2.0

Had problems complete move. Truck had issues. There been reported. Reservations on storage unit were incorrect. Turned into big issue. Eventually storage, corrected. Both issues made move terrible.

Michael K.  |  Reservation 
Rating:
4.0

I appreciate the service I receive when I use this facility you guys are always nice I would recommend this place for your rental and storage it's a good place to get you through your moving needs ..

shawn n.  |  Overall Experience 
Rating:
1.0

I rented a storage room on Saturday with 24 hour access. I reserved a truck for late Sunday afternoon because of hot weather. No access and green lock on storage door. Charged extra day for truck. Mad

Jon C.  |  Overall Experience 
Rating:
4.0

Very helpful and understanding when we had to adjust our original order.

Joan D.  |  Reservation 
Rating:
1.0

Employees are always rude. The G.M. Is pretty ok though

KEVIN S.  |  Overall Experience 
Rating:
3.0

N/A

Lola B.  |  Overall Experience 
Rating:
4.0

Great

john k.  |  Overall Experience 
Rating:
3.0

trouble the last several months w/auto pay, locked out of my unit when already paid😟ALWAYS junk piled up in area for service carts,stuff folks couldn’t get in their units😟otherwise great!good-staff!

Doris W.  |  Overall Experience 
Rating:
4.0

Interaction with the staff was wonderful. What was difficult was trying to close out the contract. Kept getting rolled over to 800 number which couldn't do anything and chat support was awful.

Kent S.  |  Overall Experience 
Rating:
5.0

Very clean and secure facility...

DONALD W.  |  Overall Experience 
No reviews have been submitted for this location.

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