Customer Reviews for U-Haul Moving & Storage at State Ave

4395 reviews

5200 State Ave   Kansas City, KS 66102
(1 Mile W Of I-635 on State Ave)

(913) 287-1327

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(913) 287-1327

5200 State Ave
Kansas City, KS 66102
(1 Mile W Of I-635 on State Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jodi M. 
Rating:
1.0

You should have people working that greet and listen to their customers, workers who add things correctly and don't try and push you off onto the next employee!!

Emily E. 
Rating:
3.0

Customer did not leave a comment.

AMANDA I. 
Rating:
3.0

Took over a day and a couple calls to get the return processed and my account closed. Too long.

Chris W. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
4.0

There is a young lady who works the counter who is very rude. I moved this year and have rented trucks about 7 times since April and every time she is there, she has been rude not only to me but other customers. I've dealt with the male employees and they are easier to work with. Yesterday, she was speaking and a customer went to ask her a question and instead of answering his question, she looked at him and said “ Let me finish my sentence”. When I arrived, I asked her for the keys to the truck, as I have done in the past, to complete the inspection before I left. She refused and said I needed to finish the check in process on my phone and needed to go to the truck to finish it. I went over to the truck and pushed I found my truck and it said I needed to see an employee to get the keys. Being a manager, I understand the issues with finding good employees, but her customer service screams that she doesn't want to be there nor does she want to spend 5 minutes helping customers, but she also doesn't want to go out to clean the trucks and do the return process. She is the only reason that I've started looking at other locations and companies to get a truck.

MICHAEL D. 
Rating:
3.0

Truck was not clean and had nothing but problems with 24/7 return.

RONALD M. 
Rating:
4.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

ROY ALLEN J.  |  Overall Experience 
Rating:
5.0

The lady who waited on me and waited on me when I return has a very abrasive personality. She seems to be good at what she does, but her personality just doesn't do well for customer service as I am use to.

ALVIN B. 
Rating:
3.0

We didn't request this location. We requested one 15 miles away. We had to pay for an additional 30 miles that we didn't have to pay for

Ben B. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

My lights were not working with the trailer and the gentleman found fuses burned out in my truck and replaced them to get lights working. The effort was much appreciated!

CHRISTOPHER Z. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

WAYNE D. 
Rating:
5.0

None

GAYLE H. 
Rating:
2.0

The access hours are very inconvenient for my schedule

Jamie R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

IVEDA S. 
Rating:
4.0

Customer did not leave a comment.

Joan R. 
Rating:
2.0

Was not treated well by a staff member when I arrived. I was asking for help to try and pick up the truck with the app. I could not figure out how to do it. When I dropped the truck off I tried to use the app and the website, I spent about 30 minutes and it kept having issues reading the barcode by the door, and uploading photos. While on hold with customer service for over 20 more minutes I finally got the web site to work. The fact that it took almost an hour to check the truck back in made this a horrible experience.

JAMES W. 
Rating:
4.0

Nice Staff and Manager

Alice D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CATOYA C. 
Rating:
5.0

Customer did not leave a comment.

Molly S. 
Rating:
5.0

Customer did not leave a comment.

Danny W. 
Rating:
5.0

Customer did not leave a comment.

STERLING D. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
1.0

Better customer service and to make requested equipment available to customers on time without the run around.

Lucky A. 
Rating:
5.0

Being able to call directly to the store you are working with. I believe customer service is the key to any company. Call center is ok but not like talking to people you know.

DONAL G. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE S. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

NA

CLARKE D. 
Rating:
5.0

Staff was ready to go. Trailer was ready and clean. Hooked up the trailer for me and checked the lights. Check in was quick and easy also. Great service!

Bradley V. 
Rating:
5.0

Customer did not leave a comment.

ROY M. 
Rating:
5.0

Nothing- the customer service was top notch!

Jodi H. 
Rating:
5.0

Was in and out with ease

ANTHONY S. 
Rating:
4.0

Your checkin system was down after hours so I couldn't check the truck in and charge WAY to much for gas. 4 gals when I used ONE. 28 miles. Rediculous. But the previous rental was perfect.

Audry F. 
Rating:
5.0

Customer did not leave a comment.

IRMA A. 
Rating:
5.0

It was quick. Thorough. And didn't charge me for the extra 4 hour! Thank you. Best U haul experience of my life!

Audry P. 
Rating:
3.0

The passenger side mirror was defective. It made driving difficult and dangerous. Uhaul gave no offer of consideration despite giving me defective equipment.

JAMES D. 
Rating:
1.0

The truck wasn't cleaned at all, when I cleaned it out to return it I found the previous renters Costco ID and their rental contract. We also had to deliver to a different location because the one we were originally scheduled to deliver to said we could return the truck but not the trailer…excuse me? So I contacted uhaul. The first time the chat person just terminated the conversation stating that I showed as away before they'd even said hello. The next person was more helpful but was quick to terminate the chat as well. They changed the delivery to a location 30 miles outside of our new town and then not only charged us for the extra miles but for the gas that was used going from one location to another. If I ever have to move again I most certainly will not be using uhaul and I will be reporting them to the BBB.

Scottie S. 
Rating:
4.0

Customer did not leave a comment.

AL B. 
Rating:
4.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

Andrew J. 
Rating:
3.0

Trailer given was my the one on the contract. Asked about getting the correct one and got attitude. While checking lights on the trailer some did my turn on and harness was broken. Still didnt give me the correct trailer. Later on in my trip the wheel bearing gave out on it and got stranded in the middle of an interstate. Waited 2 hours on hold for a response from roadside, only to get no help. I had to fix their trailer. Had I gotten the correct trailer or uhaul had them well maintaned, this wouldn't have happened. Also at the returning location manager kept telling me he will call me to "make things right," I'm still waiting for a phone call

Edgar R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Excellent customer service. Friendly and energetic employees.

MICHAELENE C. 
Rating:
3.0

A little more customer experience. They didn't go out and check damage or mileage, and that ended up costing me, because the guy just told me to take a picture if starting gas line on paper was different. Ended up getting charged for fuel that I wasn't supposed to. I disputed the final bill. It went from 68.00 to 106.00. Didn't even ask to see my pictures after hours checknin.

KAREN J. 
Rating:
4.0

Customer did not leave a comment.

Tyler S. 
Rating:
2.0

Notify your customer if changes have to be made to their reservation. Was given a smaller truck than I was allowed to reserve and never got an email/call or update via the app. Cost me two trips which resulted in more fuel and mileage chargers and a dragged out move that could've been done more efficiently with correct truck. Repeat customer and this was one of my worst experiences.

Rasheed H. 
Rating:
1.0

The gentleman who checked us in said he would be up to help us look up the trailer, but nobody, but nobody, but nobody came to help I suck up the trailer. The trailer bottom lights did not work. The trailer had a Foul smell like someone broke a bottle of garlic in it. I had to hose it out. When I tried to check it in I could not get the phone to go through and could not tell Anyone that even though The trailer wasn't due until Sunday I had it back on Saturday at 5 PM. The U-Haul center in SMITH center was closed but my previous dealing with a man who ran it was quite pleasant. He did an amazing job of checking in a truck for me.

IRVIN T. 
Rating:
5.0

The people who helped us at the counter and hooking up our trailer we're great. Very friendly and helpful!

Mark S. 
Rating:
4.0

Staff should be more knowledge of the equipment and provide recommendations as needed

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
2.0

I requested an appliance dolly with my reservation. It was not included in the truck. Upon my return, I explained that to the young man checking me in. He said, "Yeah, that happens..." then, the charge remained on the receipt. I understand, it's only $10, but it's $10 for a service I requested and did not receive. I'm finished moving and I'm glad. I'd hate to have to make another reservation.

Jonathan C. 
Rating:
5.0

Our associate, Connor Guinean, deserves a call out. He helped us verify our hitch was appropriate and was extremely pleasant throughout the process. We were in and out quickly. He also checked us out on return of the trailer—he remembered us, met us in the lot, and had us on our way in no time. It was quick and easy. Connor was great!

Matthew G. 
Rating:
3.0

Need more help on phone service I waited on hold for almost an hour. So I didn't wait any longer got in my car and went to the location. Because I needed to talk to someone. Computers can't do everything!!

FRANCES L. 
Rating:
4.0

Customer did not leave a comment.

Sherry E. 
Rating:
5.0

Very good service.

Marcos R. 
Rating:
5.0

Great service. Made sure everything was what was needed for the move.

Edmund M. 
Rating:
5.0

Customer did not leave a comment.

DAWN F. 
Rating:
5.0

Fast friendly customer service.

Lavita D. 
Rating:
5.0

Doing great, no problems at all.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

Dwight D. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

It’s hard to get in touch with representatives long waits on the phone.

CARL W.  |  First Impressions 
Rating:
5.0

They were all very nice and polite..being older we appreciate this out of the younger people

LINDA C. 
Rating:
3.0

The car smelled terrible. Like an animal had died in it. Awful for a hot day when you have to keep the windows rolled down not to puke.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

I made a change in my reservation for a later pickup. Everything was ready when I arrived. The drop off of vehicle, smooth. Thank You!

Dana M. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA R. 
Rating:
5.0

Customer did not leave a comment.

Denny P. 
Rating:
5.0

The gentleman at the counter was very friendly and professional and the cargo van I rented was clean and well-maintained. My overall experience at the State Avenue location was outstanding.

John B. 
Rating:
5.0

Your customer service was excellent. Very friendly and helpful.

ROBERT O. 
Rating:
4.0

Mobile app did not work on my phone. Would not verify location so no other steps could be completed. Otherwise, everything went well.

Byron J. 
Rating:
5.0

Customer did not leave a comment.

Angel S. 
Rating:
5.0

Customer did not leave a comment.

JAY D. 
Rating:
5.0

Customer did not leave a comment.

JAMIE H. 
Rating:
4.0

Customer did not leave a comment.

Fatimah K. 
Rating:
5.0

Was told I could pick up at 7:30 when booked reservation then told 9 via a voicemail then told 7:30 when I called to double check. When I showed up at 7:45 location didn't open til 9 am. Location customer service was very nice and helpful just got up earlier than had to and then had to wait over an hour for location to open for pick up. Other people at location had had same thing happen to them as well

JUSTIN R. 
Rating:
5.0

The truck was dirty and very smokey never have I ever had an experience ike this form U-Haul it was not cleaned between trips

ALLYSON L. 
Rating:
4.0

Truck was very wobbly but got the 350 mile job done. I booked a 15 foot truck and was given a 26 foot. Aside from the added anxiety of driving a larger truck 350 miles, I was worried about my items shifting and moving in such a large truck. Overall, my trip went well and the truck moved what I needed. Customer service was very good so I appreciate my experience.

Autumn D. 
Rating:
5.0

Office staff very qualified to provide friendly and professional service. The hook up was quick and the safety briefing thorough. The return and disconnect service was also a very good experience. The office and outside staff were very customer friendly.

GERALD O. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Nothing else! Not a thing! The only thing I have to say about them is, that they need to continue the excellent work that they do! I really do appreciate them! They are awesome, awesome & awesome, thanks😁!

DOROTHY C. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

The U-Haul representative was very professional, friendly, knowledgeable, and prompt!

RALPH N. 
Rating:
4.0

More workers to check in 8:00 reservations, but the one that was there was very kind

Paige B. 
Rating:
5.0

Your service was over the top excellent!

Kirkland G. 
Rating:
5.0

Second time I have used this location. Everything was quick and easy. Lots of equipment and accessories to pick from; staff was polite and professional. I would recommend.

DOMINIC G. 
Rating:
5.0

Everything went well, quick and easy. I have nothing to add to improve.

Augustin O. 
Rating:
5.0

The staff at this location was very professional, polite and kind. Wonderful customer service.

Windy W. 
Rating:
5.0

Customer did not leave a comment.

OCTAVIO H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

CODY M. 
Rating:
5.0

The manager I worked with was awesome!

Rebecca S. 
Rating:
2.0

Charge for the number of hours used. If the customer was charged for 6 hours of equipment use, but the equipment was returned after 4 hours, then there should be a lesser charge. However, my charge was the same. There was no refund of money even though another customer utilized the equipment during those 2 hours that I had paid for.

GAYLE H. 
Rating:
4.0

One of the tires blew out on the road. It took an hour to get to the point where I knew I had help on the way. Other than that the location I rented from was great and very helpful.

ALLEN T. 
Rating:
4.0

The people at this location were very friendly and helpful. I was very frustrated with the online return system, and I don't think there should be a $20 fee for not using the online system.

LESLIE F. 
Rating:
1.0

It was disorganized. Staff could not help customers when asked questions.

Daniel M. 
Rating:
1.0

You guys rented me a trailer with a busted leaf spring. Luckily we made it to our destination without incident, however that was very dangerous. Inspect your equipment before you kill someone.

Terry K. 
Rating:
3.0

The equipment was really filthy, the store counter was really filthy as well, need to take a bit more pride in how the trucks are. Customer service need a bit twerking as well. Supervisor overall very communicative, very helpful, takes pride in customers!! Kudos to him

Lowanda G. 
Rating:
5.0

Customer did not leave a comment.

THEODORE B.  |  Overall Experience 
Rating:
3.0

I think we messed up the convenience of the online check-in process by seeking guidance from the staff instead of attempting to just access the facility on our own. Rather than just walking us through the info we received online, it was as if they started the check-in process all over but did not tell us they changed our access info, etc and they charged us for another lock but we found one in the unit when we got to the unit. Small inconveniences of having to make multiple trips back to the office to figure out why we couldn't get in. In the end it all worked out fine, just not the most helpful (knowledgeable??) staff. Nice facility, less impressed with the staff. Just seemed to go through the motions rather than really listen to customer and assist appropriately. Even inquired about dropping our rental truck there instead of returning to STL area but was basically discouraged from doing so for reasons that felt more like because the staff didn't want to deal with it, than for legitimate reasons. This may be an inaccurate impression, so I don't want to be too negative about our experience with staff. Overall I would recommend the facility to others.

tricia k.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katriana S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damon D.  |  First Impressions 
Rating:
5.0

The young man working that evening was extremely friendly and helpful.

SHAN N.  |  First Impressions 
Rating:
5.0

Customer service was so helpful and understanding

Leslie W.  |  First Impressions 
Rating:
3.0

Uhaul was willing to work with us and allowed us to use an old office that had been converted into a storage unit. The draw back was that our unit was located inside the store area and we could not access it after 7. When we moved out of unit it became very apparent that no big extermination had been done. We paid for a climate control area which I assumed would mean minimal bug inhabitation but I was wrong! Ants and beetles covered the floor under our things. Thankfully beds were up high and showed no sign of bugs.

Raymond M.  |  Overall Experience 
Rating:
5.0

Helpful staff and knowledgable and accommodating personnel

Milton C.  |  First Impressions 
Rating:
5.0

Very professional

jeffrey j.  |  Overall Experience 
Rating:
1.0

Because when turn in the truck we put gas back in it and told the worker he check it and still bill me for gas I got the gas across the street from lowes so how yall going charge me for gas if I put it back in there that's a crook move ok

KAREN D.  |  First Impressions 
Rating:
4.0

My only concern were the bugs, which I understand can be brought in by customers. I saw a few in my storage unit and the hallway. Other than that I was very pleased with my service. Staff was very friendly and accommodating. A special mention for Debbie, she made a very stressful situation actually enjoyable. Thank you.

Kim R H.  |  Overall Experience 
Rating:
5.0

Robert chambers was always so nice and friendly when I would come in there. Very helpful. Only downside is the stairs to the upper storage lockers. Very difficult when taking items to locker and to car. Almost fell a couple times. Need ramps or life to get upstairs when you are carrying items.

Dolly M.  |  Overall Experience 
Rating:
4.0

I utilized my storage space for over 2 years, had minimal issues, would definitely recommend uhaul and will use uhaul in the future if I need to.

Latosha S.  |  Overall Experience 
Rating:
5.0

The entire staff there on State Ave. were courteous and helpful to all customers and they had a handle on any situation for the customers needs. Any information about what type of storage was available was answered and all equipment for rental was maintained adequately, plus any propane tank that needed to be refilled for the customers needs were equatable and promptly executed for the customers convince. I'm a DAV and my hat is off to the service granted to me for the entire time of nearly five years that I needed their assistance. May everybody and their families be richly blessed. As long as I am alive and kicking you'll be seeing me again Rodney

rodney r.  |  Overall Experience 
Rating:
5.0

i will recommend that store and tell people it is worth driving there even if there is a closer UHAUL to them. Very helpful and friendly. the truck i rented was clean and I got immediate service.

Scott W.  |  First Impressions 
Rating:
5.0

Very Affordable Rates , Courteous and Friendly Staff, Place Was Very Clean Inside and Out including Bathrooms

THEODORE B.  |  First Impressions 
No reviews have been submitted for this location.

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