Customer did not leave a comment.AFRAM B.
Customer Reviews for U-Haul Moving & Storage at Taunton Rd
Oshawa, ON L1H7K5
(@ Wilson Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Like I said the only thing is a credit for returning unit a day early.GALE C.
Your mobile app check in failed at the point of taking a photo so I had to check in at the desk, the lady gave me a sheet clearly marking fuel just below the Full level, and said bring it back to the level it was given, no one told me to take a photo of the gauge or something like that, upon return the check in guy wanted to give me a fuel charge because it was not full completely but I had actually filled it a little over where it was given to me, he asked if I had a photo, no one told me to document this, so I had to now go get in line to check out to dispute the charge, they gave me a hassle at the desk but returned the charge claiming it was busy when I picked up and the instructions might have gotten lost, but I did what I was told which was return the truck with the same level I was given. The procedure around this should be improved, I suggest a person coming to the truck with you to verify the fuel level at hand over.THOMASALEXANDER K.
Make sure the vehicle are clean before giving them to anyone we are in a pandemic and I got a dirty truck not even cleaned after the last person. I am truly disappointedBeverley S.
Customer did not leave a comment.Marlyn C.
Make sure your wipers are in good shapeKris C.
Exceeded expectations. Staff were always friendly and courteous. Will use Uhaul again if I ever need a rental again.Ronald C. | Overall Experience
Unexpected inconvenience having to park personal vehicle so far away especially in inclement weather.JANETMARIA M.
Double booked 15' truck I originally requested. Could only get a 10' truck. (Thankfully I made it work) No apology from location, simply a laugh and "this is not the first time". Perhaps Uhail should fix the issue and not have staff unprofessionally laugh it off. Fuel on contract did not match truck and I mentioned to store, they said just had to mention on pretrip sign in. Still got charged for 'not filling' to level. To be honest, overall just an extremely poor client experience. U-Haul needs to work on customer service. Simply terrible. You are lucky there aren't many options other than UhaulMatt C.
Customer did not leave a comment.Shelly L.
Showed up 20 minutes early, for the â€œ24/7â€ check in so I could start the process early. Tells me I have to wait till 9am just to start the process. No lockbox, have to go into the store to get my keys... So my â€œcontactlessâ€ pick up turned into waiting in the store for 15 minutes, since the lady rented my first truck to someone else. Finally get the keys to the next truck, turns out the new truck was double parked behind another truck. I thought renting my truck two weeks in advance would avoid this. Turns out that uhaul like making the process painful. Renting a uhaul once more next weekend, if it's another mess, I will go for Penske moving forward.Victor M.
Staff are not training in customer service. I witnessed a staff speaking to another staff member in a disrespectful manner. This was an inappropriate interaction in front of a customer. When I returned the next day for drop off I witnessed a staff speaking rudely to another customer. Although neither of these situations involved me I was witness to these behaviours. Staff need to be trained to basic customer service and how to speak in a mature and respectful wayLESLEYM J.
Nothing that I could see. All was excellent.JOHNROSS M.
Better time slots to rent and policy communication and license scan didn't work , I had a choice of 7:30 then 9am nothing in between and was not aware of the 1hr window after which equipment could be given away. All your staff was amazing, very friendly, I got a much larger trailer than planned and she scanned my license for me, everything was done with a smile and lots of curtesy. Great experience.FEZ V.
The rental time should not start until the online check in is complete. There used to be an actual human doing these things and now U-haul makes customers do the inspection and also charge them time (This is fraud and criminal). Extremely inconvenient for non-tech savvy people.MUHAMMADWAQAR A.
The vehicle was not clean, there was garbage left in the truck and it smelt like cannabis.Katherine M.
Customer did not leave a comment.Angel E.
Customer did not leave a comment.Jaskaran Singh G.
Well for 1 not one staff member was wearing their masks properly. Overall everyone was friendly and professional.APRIL B.
Customer did not leave a comment.IFTIKHARAHMAD Q.
See pick up box for my review.. I forgot to add my Order was canceled by a CS staff member in a snit when I reacted to having to drive 100Kms to pick up a trailer. I never authorized a cancellation. She just decided all on her own. We had this one day to move my son from University and your people at head offices made it an unnecessary nightmare. Never again.William R.
Computers were slow, took a long time, which was contributing to the line up outside. Wasn't quick.CHRISTOPHERJOHN C.
Customer did not leave a comment.Anton E.
For yrs this location has been very busy and to see only 1 person behind the counter and 4 ppl in store at 1 time..I think 2 ppl working there..especially on weekends in summer months would get ppl in and out more quicklyJACQUELINEJ M.
I always deal with (I believe) the manager in the mornings-female. I wish I knew her name but she is amazing. The rest of the staff are friendly and helpful Keep it upGARYP S.
This location had the BEST customer service of all U Haul locations I have used. The staff were courteous, knowledgeable and went over and above to provide excellent service. Equipment was clean and operated. In the check in process they were the quickest and most efficient of all U Hauls I have used. I will ALWAYS go back there. They connected my trailer, they answered all my questions, all lights worked on trailer, check in process easy, office / showroom clean with well stocked and well laid out inventory, trailer lot well organized, spacious and clean 10 out of 10.David S.
Customer did not leave a comment.SIMPSON A.
Make it stop raining every time I pick up a trailer , it was great all ways us Oshawa locationDaniel A.
Customer did not leave a comment.Margaret S.
The online app that allowed after hours drop of was convenient, quick and very seamlessSTEPHENN B.
Customer did not leave a comment.EVANSTEPHEN M.
Customer did not leave a comment.NEILG B.
Customer did not leave a comment.Ahmad K.
Customer did not leave a comment.Matthew S.
The dolly and pads included in rear of the truck took up space and got in the way; I understand including them to upsell to people, but as somebody who owns a dolly and pads they just got annoying.Tim R.
Customer did not leave a comment.THOMASMARK J.
The truck needed to be vacuumed and had a pungent odour. Staff were fantastic and eager to help.Taylor U.
Customer did not leave a comment.DAVIDW L.
Additional charges hit my credit card after the fact, no explanation as to why. They should not be allowed to do this without calling you and explaining why.MARKE A.
This business seems to be well run and I had a mostly positive experience, but none of the three staff members I had to deal with outside in the yard (the lady inside taking information was good) were wearing a mask. Otherwise, all was good.DONALDR S.
One item I booked ( moving dolly) was not in stock. I was told I would receive a reimbursement for this item. Never happened.David K.
Normally happy with this rental facility. This time they made me wait 25 minutes to take in my trailer, then charged me another days rental as a result of the delay. I then was on the phone an hour and twenty minutes waiting for customer service to reverse a $16 charge. What a waste of time.PETER H.
Customer did not leave a comment.Spencer H.
Customer did not leave a comment.KULDIP S.
Customer did not leave a comment.JASONW C.
Customer did not leave a comment.GREGORY D.
Customer did not leave a comment.SONNINOB M.
Picked up the trailer and it was full of wood from previous customer. Trying to reach the Oshawa by telephone is next to impossible. Called customer service and they couldn't get them either. Had to unload the wood at home before I could use the trailer.Gregory S.
Customer did not leave a comment.BRUCEE E.
Customer did not leave a comment.Rob G.
Customer did not leave a comment.Shelly S.
Customer did not leave a comment.GORDONJ A.
Customer did not leave a comment.Alison G.
There needs to be Parking on the lot for customers who rent. Engine light came on during rental period. I would rent from another location next time. Rental agreement was incorrect as mileage was not correct. Luckily Uhaul as a business stepped up and correct the mistake so I was not over charged. Great customer service uhaul!!! ðŸ‘ðŸ‘ðŸ‘ On a positive note, Everything was clean, I felt comfortable with going there and renting considering the whole Covid situation we are all in. Staff were very friendly and helpful.Matthew W.
I was not made aware of the $20 after hours BS charge when I dropped it off at midnight instead on returning at 7AM. I left it exactly where I picked it up so agent could find it, but wasn't aware that I had to check-out online. There was no additional work for agent for after hours versus at 7AM. I feel this charge is to encourage the customer to do the agent's work.Stephen M.
This was not the location that I had picked and therefore had to pay for additional km.MEAKAMEZAN W.
friendly and efficient, would recommendANNL M.
Customer did not leave a comment.Raymundo C.
Everyone was nice ,efficient,and very helpful.MORRIS S.
Overall great experience. ThxJOHN B.
Was just one employee working. So made pick up a little slower than expected for 10am pick up. But good experience other than that. Frustrating website because there is a link for preregistration but every time I tried an error page popped up.Steve S.
I think the job was well done. Very professional interaction. Thank youROBERTE P.
The guys at the drop off were very friendly and courteous. Liked processing via the app. Very safe way of conducting business during these times and no waiting lines. Just went in and picked up the key once I went through the process.David O.
Customer did not leave a comment.ADAMK R.
Just check the gas gages better cause they are not whats said when you take your paper to the truck and it says its full but it's actually half a tankSCOTTDERRICK A.
i was originally booked on the 19 April 2021 but computer system was down and payment system as well. i had to change my plans and book on 20 April and caused me a big headache .FRANK K.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.Clarence B.
Amazing staff. They were very helpful and friendly. Having packing supplies available on site so very convenient for our move. Products are very reasonably priced. We'll done. Thank youAnnette B. | Overall Experience
Customer did not leave a comment.Saurav S.
Customer did not leave a comment.Frank M.
Customer did not leave a comment.YU X.
Customer did not leave a comment.NICHOLASG C.
Make sure the cab of trucks are cleaned out of garbageRUTH M.
The 12' covered trailer had a significant vibration when travelling 95 to 100 km/hr, ie at highway speed. Although I only rented for the day and spent about 3 hours on the highway, if I had rented for a long distance trip of highway travelling the trailer would have had to be returnedTIMOTHYJ V.
Customer did not leave a comment.George M.
Front desk was a little understaffed during pick up. However, the service staff in the hook up area was outstanding. Cheers to Marshall!FREDERICK A.
Customer did not leave a comment.Norman H.
Mr. D. at check-out and check-in was AWESOME! He made our day with his charm and helpfulness.ANAND L.
Customer did not leave a comment.Ebbe J.
The lady working tried to steal my money.DANIELROBERT R.
They were short staff on a Saturday morning in the office. Which meant a 30min + wait outside to get in. I checked in online, but a lot of others didn't which made the line move slowly. Maybe have a separate staff for those that checked in online. That many people waiting made the parking lot a mess. People parked in aisles and trucks and trailers couldn't get out.Carolyn M.
Efficient and seamless pickup and drop offPETER N.
Poor staffing, unhelpful, inefficient, long wait times, excessive time wasted on personal conversations, just poor overall.Mirza B.
The associate who connected the trailer to my Nissan pathfinder was excellent. He really exceeded my expectations. I have forgotten his name but I believe you can identify him and recognize him for his superb service. He has a strong British accent.KWAME A.
Believe trailers need to be inspected better. Experienced a tire blowout with the rental, Road side assistance took 2 hours to get to us. two tires were replaced on the trailer. We were told that we were lucky the 2nd tire also did not blow. Safety of customers should be paramountTIMOTHYP S.
pick up was fantastic! Very efficient. Drop off was a mess and took over 30 mins, only one person working which made it very slow.JEFFREY D.
Customer did not leave a comment.TAMARARAE M.
The main issue I had with returning the vehicle after hours was that nowhere on any paperwork could I see about whether the truck took diesel or regular fuel. I ended up giving up and not filling it up so I had to pay extra for the fuel.Andrew B.
More staff availableDennise C.
Customer did not leave a comment.KALWANT M.
I had a problem with your system trying to overcharge me for fuel. On pickup, I inputted the correct level on your online tool and uploaded a photo showing the level to be just over 1/4 tank. I drove 8.1km and put more gas in it than I started with ($7.50 worth). The system said I took it out with 1/2 a tank and assigned a large fuel charge for bringing it back over a quarter. If I wasn't paying attention I would have overpaid by a lot. I'm not sure if this is a glitch or a scam, but I'm not impressed.Michael M.
Customer did not leave a comment.SHELLEYLEIGH M.
Customer did not leave a comment.ADY A.
Customer did not leave a comment.JACQUELYNEB S.
From the online reservation, pick up, return, and customer service, everything was smooth and effortless. I highly recommend this location - 515 Taunton Rd E Oshawa.COLINA A.
Customer did not leave a comment.LESLEY A.
Customer did not leave a comment.Andy G.
Nothing, Everything was great!STANLEYW B.
Great return experienceGlen B.
Customer did not leave a comment.MICHAEL J.
Staff are friendly and courteous. Agent behind the desk was pulling double duty to help register in a line of people. She really sped things up.BRENT M. | Online Move In
I called this location prior to booking the storage unit to confirm that I would qualify for the first month free and was told I would if I presented a reservation number for my uhaul truck rental. I also called the Ajax location prior to, as that one was closer to me, but they confirmed they aren’t running this promotion so I booked with this location instead. When I showed up at the counter to check-in I was declined the one month free and was told to pay the first month immediately. I had no choice as I was paying movers by the hour and we had already showed up at the location! So I paid but I will be putting in a complaint with head office and the better business bureau. Also, upon moving into the storage facility, I witnessed another storage unit owner going through their unit and laughing as a mouse ran out of one of the boxes. The storage unit was packed with junk so it comes as no surprise it would be harbouring rodents! The staff and condition of this uhaul storage facility are one in the same - below average!Laurig N. | First Impressions
Customer did not leave a comment.Annette B. | First Impressions
I believe the storage units are too expensive in comparison to local storage locations.Suzanne L. | Overall Experience
The lock was not in the unit as the instructions noted, but I made a quick trip to the office and the associate there was happy to help. All around, the service was quick and the associate was very courteous.Leah T. | Online Move In
It was actually really good. Any problems I had they were kind to help me with even when they were busy. So my over all experience was great. I have been to the storage units and didn't have the good experience I had with Uhaul. So thank you for your great customer service.Deborah H. | Overall Experience
Only problem was an access code was required but it didn't work so we just rolled up the storage door, no alarms. Hopefully it will be more securemBrett L. | First Impressions
Customer did not leave a comment.Cindy C. | Overall Experience
I booked on line and got the confirmation number as well for 15 x 10 x 8 storage starting January 1st 2021 but when I went on January 2nd to move my items, girl at the desk said that it’s not available and offered me 10 x 10 x 8 and she said that is the only available. There was no other choice for me and had to store some of my items in my friends grage. Very disappointed.thilaka v. | First Impressions
Customer did not leave a comment.James Y. | Overall Experience
Customer did not leave a comment.John G. | Overall Experience
Very expensive compared to other places. Only took it for the free month plus the fact all the other places were closed for the holiday weekend. It was also convenient as I had to return the truck. It took forever to do the paperwork though considering I had done it on the phone when I reserved it. Thank God the staff was absolutely phenomenal which made it a bit betterMeredith J. | First Impressions
Customer did not leave a comment.Lori C. | First Impressions
Customer did not leave a comment.Daryl S. | Overall Experience
Customer did not leave a comment.sherry t. | Overall Experience
Customer did not leave a comment.Andrea P. | Overall Experience
Customer did not leave a comment.Randall M. | Overall Experience
This was the worse uhaul service I have ever received being a long time valued Uhaul customer. Brendon the staff at Oshawa location was not helpful but extremely rude. Even after having reserved a 10x15 storage at Oshawa location two weeks in advance of Apr 16, 2020, the Oshawa location did not have a unit. I had to go back and forth 1.5 hours due to Brandons incompetency. Furthermore, he insulted us in front of the other customers and kicked us out of the store. I will be escalating this to the top of Uhaul and cbc news channel. Additionally, this is the last time I'm doing business with Uhaul. I'll be also advising friends and family to not conduct business with any Uhaul location. Myself as a valued customer expects to be treated with respect but this was not the case especially at a time like this during the covid-19.Moez H. | First Impressions
There were crack users and meth dealers in the halls, people sleeping by my unit. This place was terrifying and no security. The company (a guy who worked there even found it amusing) he laughed and said ya look at all the crackheads..... I'm shocked and disappointed by this. I will wait 2 weeks before sending my video viral for the world to see as well as my 50000 followers for items and places I review. I paid a lot of money for a unit I couldn't access. Extremely unsafe and unhappy customerLyndsey D. | Overall Experience
My unit was broken into despite being sold a lock that " no one could breach" When I was called to be informed of this break in, i was told that my unit door was open and the unit was empty, the caller said " I assume you or a member of your family has emptied the unit". I told him that was not the case; he was not helpful. Only later did I learn that my unit was not emptied by thieves.Judith C. | Overall Experience
Customer did not leave a comment.Carrie D. | Overall Experience
Customer did not leave a comment.judith d. | First Impressions
Storage definitely needs better lighting and the hours need to be more convenient for customersRohan c. | Overall Experience
Customer did not leave a comment.cora c. | Overall Experience
I don't appreciate hearing an employee wasting my time talking about the illegal activities of UHaul and potential lawsuits. Frankly it's not my business. When I asked to throw away garbage I amDARRELL C. | Overall Experience
great workkelly B. | Overall Experience
Everything went smoothly thank youRita A. | First Impressions
Everyone was very helpful.David F. | Overall Experience
Absolutely spotless unit! The office staff was fantastic! I believe her name was Amy and I can’t say enough about her! She was so very helpful and always pleasant! Thank you again!MELISSA S. | Overall Experience
Although there are plenty of storage options available in Oshawa I continue to select U-Haul for ease of access and great service. Should I need extra storage in the future I"ll be back ...thanksCHRIS L. | Overall Experience
Unit had a small leak in upper back cornerIan S. | Overall Experience
Unfortunately it wasn’t a good experience most of the times I had trouble getting into my unit the pad for the access code didn’t work. Will be nice if they have extended hours like until 9 pm.Ines T. | Overall Experience
Staff actually came and assisted me when I could not get the key pad to work. Lovely staff. Thank you.Maureen F. | Overall Experience
Had nothing but problems since the beginning, too name a few; 1. Was told our unit was emptied and asked if we had moved out, we had not! 2. Alarm didnt work, even though we were not able to sign inTasha P. | Overall Experience
No climate control as stated by head office. This facility uses mice killing products in prohibited loose containers. No lights in units ,ceiling not enclosed. Entry lock system malfunctioned.melody p. | Overall Experience
I called many times to get thru, call center reserved me other than was available, was vague about truck rental times. I paid for full day but had to return by 1pm. Unit I rented was not as described.daryl b. | First Impressions
Rented a specific size unit only to arrive and not be available.. very stressful. Then provided two units to compensate and called to be told we would be charged more because we occupied two units.Laura F. | Overall Experience
Great knowledgeable staff.Maureen F. | First Impressions
Suitable for my needsdavid h. | Overall Experience
Excellent experience at this location and excellent service from Robyn. Would definitely use this location again and refer to others.GRACE S. | Overall Experience
satisfifedJoanne J. | Overall Experience
Very good location to deal with. Very pleased. Thank you.Steve P. | Overall Experience
My experience was great, easy to rent and easy to get out of)ANGELA L. | Overall Experience
I have just rented a storage unit from Uhaul on Taunton Rd, Oshawa and so far have had excellent service. The only thing I was disappointed in was that I couldn't use my own lock which I had 2 of.GRACE S. | First Impressions
Overall my experience was fine, had a few issues, which was resolved quickly!Todd C. | Overall Experience
Excellent serviceBRIAN R. | Overall Experience
Worst experience ever. Called to reserve a 10x20 rental locker, which when we got there was unavailable! The rental agent in Arizona was the worst I have ever dealt with also.Susan L. | First Impressions
I will definitely use your storage units again. 2nd time I have used this service.CRYSTAL C. | Overall Experience
Very easy to speak to the gentleman on the desk, he arranged everything very quickly. He stayed calm with a full house of customers who kept forgetting to bring in paperwork they needed.Agnes W. | Reservation
Very impressed with the cleanliness of office, units , entire area. Staff was always very friendly and helpful. Highly recommend this Uhaul location for storage and/or rentals. Thank you to all staffAudrey T. | Overall Experience
Had to drive to location (got no replies by phone) to get a 2 month over charge on a u box I no longer had, credited back to me. No manager, doesn't help. Geesh!Angela B. | Overall Experience
2 many phone #s on application. storage access blocked by trucks & trailers. had to back out around 2 corners with trailer because access road used as parking for uhauls. long wait @ service counter.martin z. | Overall Experience
Clean and AccessibleCarol Ann B. | Reservation
It was a secure feeling knowing my things were safe in a very clean facility. The Staff are great.. Thank youLYNNANN M. | Overall Experience
We rented this online and completed all of our paperwork. Our storage shed was confirmed. They had no storage units and have been renting the space is to keep you in line DishonestClyde B. | Reservation
I went four times to my 24/7 booked truck pick up witch took an hour an half to walk to did everything they told me to word for word and each time said I failed thing colour thing witch I didn't bull!Peter L. | Reservation
DO NOT RENT FROM TAUNTON RD!! Manager doesn't return calls (3 separate occasions) most employees have very bad attitudes and are rude. Will never use Uhaul again because of this location.Jody H. | Overall Experience
Very good service when require extra space.greg b. | Overall Experience
Very very professional and helpfullAudrey T. | Reservation
Charged a $15 late fee because they didn't switch over the CC on file as well as an extra $20 in fuel because they didn't change the gas in the system only marked our contract.turner h. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have an adaptive reuse program to better the enviroment!