Customer Reviews for U-Haul Moving & Storage at Teall Ave

Rating:

3.0

I think your service is the best service ever, but please make sure you be specific and clear about the price. Example, I ordered the pickup truck was $19.95 and $0.79/mileage, I drove 4 miles and it came in total of $45. This does not make any sense. But you guys still the best.😊

Rating:

5.0

The staff at the Canal Street U-Haul were attentive Solved problems With a late return of a van that we had reserved. But they made sure all was well. I will go back there because I felt so well taken care of by the staff I wish I knew everyone's name Jason was very nice and the lady who was working was exceptional. Your prices were reasonable will see you soon

Rating:

5.0

I originally wanted a pickup, but at the time of my booking none was available so I opted for a 10 foot box. When I arrived, there was a pickup available due to a cancellation. The swap from the box to the pickup was handled quickly. The staff were very friendly. Highly recommended location.

Rating:

5.0

Check in and Check out where both a great experience. I really like this location and the Van was in great condition.

Rating:

5.0

The guys were friendly, helpful and awesome…

Rating:

2.0

The customer service was fine. But I haul as a whole makes things very inconvenient. They didn't have a dolly at Erie boulevard location (not one dolly!?) even though it allowed me to reserve it online. So I had to come to the Teal ave location and rent it separately. There is no way to drop the dolly off after hours so I was charged a second day (I work normal business hours till 5pm).

Rating:

1.0

Truck had 1/4 tank to start, was very jerky and sluggish even when it was empty. Nobody walked me to the truck, just sent me across the street and told me to look for the truck number. I've rented uhaul trucks several times over the years and never had a poor experience until now. I won't rent from this location again as they clearly don't care about customer service or maintaining their vehicles.

Rating:

4.0

Staff members were great: friendly, helpful, professional.

Rating:

5.0

Staff was very friendly

Rating:

5.0

Everything was perfect.

Rating:

5.0

The guys were very friendly and accommodating last min rental. Process was fast and very professional. I enjoy going to teal ave location. Always clean trucks smoke free is a plus !!!!

Rating:

5.0

Everything was so great and easy! I don't have any suggestions for improvements. Your staff was great, the equipment was great and everything worked fine for me! Thank you so much!

Rating:

5.0

They were very helpful with a stressful situation.

Rating:

5.0

Service was excellent

Rating:

4.0

A walk-around inspection with a uhaul person before leaving the facility to record any damage to the equipment.

Rating:

5.0

Service was great, from pickup to dropoff

Rating:

5.0

On the highway. There was a tap tap noise overhead around 69 mph it would be boticeable

Rating:

5.0

Office team was great. Thanks.

Rating:

5.0

I had a new van. It was a pleasure to move with.

Rating:

3.0

Left tail light not working. Store said they fixed it. Light went out as soon as I left. Need better customer interaction with a smile!

Rating:

3.0

Wonderful customer service

Rating:

2.0

The place has roaches they were crawling all over the place I better not have any in none of my belongings I'll never use this place ever again

Rating:

4.0

Overall these folks run a 1st class operation. My only complaint though is the milegae and gas. I was instructed upon checkout to compare the mileage to the rental receipt. Also compare the gas gauge. If there was a discrepancy I could respond such in the email I received. The mileage and gas gauge were both different. I responded to my email WITH a picture showing both discrepancies. After returning the truck, I got an updated receipt showing still the incorrect mileage and gas gauge AND additional charges for mileage and gas. Now I have to go through the arduous process of getting my own money back, not to mention, the value of my time in my life I can never get back... Because people just couldn't do their job or follow their own protocols.

Rating:

5.0

Nothing, you have an awesome customer service staff. Everyone seems so friendly, very knowledgeable and helpful. Great folks.-

Rating:

5.0

Great Customer service during my checking as well as my checking out the only complaint I have was the truck could of been a littler cleaner and the windows were left down so it was wet inside but other then that no problems

Rating:

3.0

The seat belt didn't work right & the rear door was difficult to close. It also struggled during acceleration. I have rented many trucks from UHaul. This was not one of the better vehicles.

Rating:

5.0

if you could add free miles with truck rental would be great.

Rating:

5.0

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Rating:

4.0

Didn't get the refund amount, they said there wasn't none, but there's def should have been. We just let it go, figured they needed it more than us.

Rating:

5.0

The people here are great. I come in quite a bit and always good.

Rating:

3.0

Vehicle suspension was poor and vehicle bounced around a bit. That's not my real complaint. I kept the vehicle for 2 hours of a 4 hour rental. Nobody came out to greet me when I returned the vehicle. I had to bring the keys inside and my receipt was emailed to me. A $25 cleaning fee was on the receipt when I received it. I called the location to get an explanation but the call went to national customer service. The wait was 40 minutes so I drove back to the location to get an explanation. I had trapsed some mud into the cab and got it on the plastic floor cover. I did not notice it when I dropped the vehicle off but if someone had greeted me I still had 2 hours left on the rental to get a rag and wipe down the floor. Seriously this was a $25 charge for a 2 or 3 minute wipe down. No credit for returning the vehicle 2 hours early either. Overall this just wasn't economical and I will look elsewhere next time I need a truck.

Rating:

5.0

Great location clean vehicles

Rating:

5.0

Best customer service. It was by far the best experience I've ever had at uhaul.. at pickup and returning.. Hats off to the staff..

Rating:

5.0

I was impressed with the whole experience - good service and equipment.

Rating:

5.0

Staff at the store was great...both at pick up and drop off. Thank you!

Rating:

5.0

Gentleman who took care of me at the counter was extremely courteous and helpful. He was also very informative and connected the trailer to my vehicle quickly and safely He answered all my questions and explained how to return the trailer that evening. I will definitely return to the Canal Street location for all my rental needs.

Rating:

5.0

staff was great.

Rating:

5.0

Thanks for all. Fast service. Clear information. Appreciated!

Rating:

1.0

The state of the van was disgusting. The rep did NOT check me in when I dropped the van off, I was called by the location being threatened with police the next morning when I dropped it off the day before.

Rating:

2.0

The truck's transmission was messed up, making it difficult to drive. I also was involved in an accident at the gas station, and although I was told when signing up that getting the insurance would only cost me $14.95, they did not mention the deductible. No one at the site asked if I was OK, nor did they seem willing to talk about their lack of sharing of information about the real costs. I will be taking this to customer service and seeking a refund on the amount they charged me. This is the second time I've had horrible customer service from Uhaul, and I'm so disappointed. I used to be a regular customer and always recommended the company to others. This will no longer be the case.

Rating:

4.0

The vehicle was blocked in by other rental vehicles. when I walked across the street to get it so I had to walk all the way back. The other vehicle was moved within a few minutes though.

Rating:

5.0

Very helpfull and equipment was clean and recently serviced. That way no worries about issues during the move.

Rating:

5.0

great service.

Rating:

3.0

I think they charge way to much for mileage .They also have hidden fees.

Rating:

3.0

It was not this locations fault , however, we am reserved a 20' truck with a furniture dolly in advance online, only to be called the day before pick up that the truck was not available. We were reassigned to this location for a smaller truck, and upon arrival, there were no furniture dolly's available. This made our planned move more difficult.

Rating:

1.0

I was not let known that there was going to be a $20 charge for picking the vehicle up at 5 o'clock and dropping it back off around 8:30-9pm when I had scheduled it until 10. I also was charged $18 for driving 12-15 miles when the gas gauge did not move from where it was before me operating it.

Rating:

5.0

Great service, friendly people.

Rating:

5.0

Staff was cooperative , pleasant and attentive to my specified needs.

Rating:

5.0

I had a great experience with uhaul. The transaction was quick and smooth. The reps (both upon check out and return) were friendly and courteous.

Rating:

5.0

Super nice, friendly staff. Highly impressed.

Rating:

5.0

Thank you for keeping my son's cell phone safe overnight after we left it in the cab of the truck!!!

Rating:

5.0

The person who helped me was a guy named Corey Rohadfox and he was VERY helpful, polite and went out of his way to help me. I had also dealt with Corey previously on July 30, 2022 and he treated me the same way on that occasion. I was very grateful for his help as this move was a last-minute thing. Corey helped everything go smoothly and stress free. From what I observed at the location, he is one of your best employees.

Rating:

3.0

Ridiculously high mileage truck when I was told would be low mileage for long one way trip to Pittsburgh. Didn't have appliance hand truck that I had reserved weeks earlier that was critical for move. When I asked rep to find one, he located one down the street. I asked him to call and confirm, but he said he reserved it for me. Went there and they didn't have any.

Rating:

5.0

The 1 hour reservation cancellation policy is ridiculous. Sometimes life happens and we can't get there exactly when we need to. To cancel the reservation after 1 hour without speaking to the renter first is easy for you but not for the renter.

Rating:

4.0

Not that I think you'll do this, but please cut the mileage charge. This helped turn my $65 rental into a $120 charge.

Rating:

4.0

Our truck while clean was not mechanically sound. it vibrated violently at 50mph. we didn't find that out until it was loaded and we were on our way to our destination. so we just drove slower, which probably helped save gas. we completed our trip unloaded the truck and brought it back. there was no one onsite to tell that to as the location was closed when we returned the truck. I was really impressed with the staff when we arrived though. they were pleasant and helpful. I would 100% recommend this location in the future. Just fix your trucks....

Rating:

5.0

Gas gauge reading at check out was inaccurate but easily adjusted with app. These guys have the right idea with customer service; would use again.

Rating:

4.0

Very convenient location. Lots of trailers. Unfortunately, on two trailers the lights didn't work. Returned trailer and was charged for two additional days that I didn't have the trailer. Have disputed the charge, we will see what happens.

Rating:

4.0

Curious as to why you don't get a prorated refund when you return the vehicle 2 hours earlier than expected

Rating:

5.0

Staff was great, very polite and explained everything to me. Drop off was easy

Rating:

5.0

Jason was such a joy to work with, he was patient, friendly, and very professional. His smile helped turn a stressful move into a brighter day.

Rating:

1.0

To be honest there will never be another visit to U-Haul especially that location..was completely disappointed in this company..gave reservation away, hung up on couple times ..tried to complain to customer service and was put on hold for hours..was two days behind schedule wasn't able to show for job interview in Houston among other things.

Rating:

5.0

QUICK AND EASY IN AND OUT SO I COULD BE ON MY WAY. FRIENDLY AND HELPFUL STAFF

Rating:

3.0

We did discover some roaches in our unit upon moving our things out of the facility and we did not move in with them.

Rating:

4.0

The vehicle was received with no gas, there were issues with tire pressure in 3/4 tires and one tire had a slit in it. These issues were all taken care of and the manager was keen on a happy parting. I would come back because the customer service was exceptional.

Rating:

4.0

Storage great… same facility rented me a cargo van 3x, but third time they had no vans or trucks. We’re apologetic but mostly expressed frustration towards “they” who over booked their facility. I get it, but not really helpful to me.

Rating:

4.0

If you pay for storage it should be available 24 hrs in case you still moving your items .

Rating:

5.0

Jason S. At Teal Ave was extremely helpful and patient with us today. I really appreciated the time he spent assisting with our orders from yesterday. He’s a valuable member from your team! Thank you Jason!

Rating:

5.0

Great customer service. Nice facility.

Rating:

5.0

Great staff, helpful and friendly.

Rating:

5.0

Jamie is a rockstar and a huge asset to the company. I would def rent again from her

Rating:

5.0

Outstanding customer service. Overall great experience. The staff is very attentive friendly and knowledgeable. Definitely GO with U-HAUL!

Rating:

5.0

Excellent staff and facility

Rating:

5.0

Love the new U-Haul storage..very comfortable and clean..

Rating:

5.0

Mostly everything we own was in there over 6 months & we had no problems. We appreciate that it is climate controlled & there are dollys.

Rating:

4.0

Jamie Bouchard was and always has been very helpful and courteous, a recent conversation with Ann ( maybe Anna ) went very smoothly with her Assistence on my moveout on my storage unit ( 1041) and helping me with truck rental, she was very knowledgeable on products and procedures, nice job by Jamie and Ann , In regards to maintenance of the storage building we should mention Artie , he has been doing a really nice job and is also very helpful !!

Rating:

1.0

They didn’t close my account and it still says I have a outstanding balance. I been surrender my unit and I never even used it. Y’all need to fix this

Rating:

5.0

Thanks Jody! Your team all were very helpful in a busy store.

Rating:

2.0

I slipped on the ice outside my unit and hurt myself and I went and told the associate in the office, and he basically said he couldn’t help me and I go talk to them across the street

Rating:

5.0

Amy did a great job of taking care of me.

Rating:

3.0

Everything was great except when we moved everything out and returned the key - we waited for 45 minutes. There was not enough staff for a Saturday morning.

Rating:

4.0

Please note that while the contract states rentals are in 30 day contracts, the U-Haul website states that you can rent for less than 30 days. This was confusing and rather frustrating.

Rating:

5.0

We placed household goods into a inside storage unit. I was very impressed with their process and efficiency.

Rating:

5.0

Jamie B is a greatest uhaul rep I have came across I had a issue logging in and she immediately noticed the error fixed it and instructed me how to continue…. She turned a potential awful experience into a walk in a park …..

Rating:

1.0

Staff did not want to work with me through hard times supervisor said I took all the late fees off but didn't do it still over charged me I said I was going to be late making my payment still put a late fee

Rating:

5.0

They got us in in a days notice and made it easy for us.

Rating:

5.0

Jamie Bouchard is a very helpful manager

Rating:

5.0

Friendly and helpful thank you

Rating:

5.0

I had no problems using the storage and it was easily accessible whenever I needed it. Also, staff made it easy as they demonstrated professionalism in customer relations.

Rating:

5.0

Friendly people in office, nice clean heated storage

Rating:

5.0

The sales lady was very friendly and helpful

Rating:

4.0

Super hard to reach on phone

Rating:

2.0

When I first opened the storage unit, the attendant was unfriendly, didn't help at all with making sure I knew how to arm and disarm the unit, judged my choice in the size I needed, and wasn't able to communicate properly or efficiently. I'm unimpressed with the service.

Rating:

5.0

Very helpful and supportive of plans during COVID environment

Rating:

5.0

The facility was excellent and support from TEAM COSTELLO was outstanding. TEAM COSTELLO (Chuck and Shawna) worked efficiently, carefully, and hard. Chuck and Shawna were also pleasant and personable and worked very well together: as a well-honed team. I will seek them out for future activity.

Rating:

3.0

I won't do business here again, staff acts like they're doing you a favor renting to you. I'll continue to give my business to the Thompson Rd facility. They are friendly, call you by name, and genuinely act like they appreciate your business. Well run facility with friendly staff.

Rating:

5.0

Very helpful and friendly

Rating:

5.0

This was an exceptional experience in a time of crisis. Manager Jamie & Eva Langlois went above and beyond to help me. Thank you.

Rating:

5.0

Thanks you for several

Rating:

5.0

Very helpful, respectful, informative and nice staff. A clean facility. Appreciated the help!

Rating: