All the boxes that are for sale block access to the agent counters. It doesn't keep me from using that location, but it doesn't offer a customer friendly experience either.
JOSEPH SCustomer Reviews for U-Haul Moving & Storage at Teall Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer was clean and fully functional -- although this one is showing it's age. Great support to get it hooked up and disconnected when returned. Thnkks!
DOUGLAS RFor me everything was 👍
Lou AI am not sure what the pre check-in did for us. Wait was under 5 minutes. So no big deal.
Apurva GStress free
CARY KWhen I first got it check engine light was on also the trailer light was on there was bad communication when it came to extending the rental because I had to call customer service to get everything situated
TONEYSIA KAwesome customer service, great selection of products
JOEL BThe strap on the passenger side was broken and I did not see it until late Friday night.
JEREMY SThank you for working with me during financially challenging times
Eurain S | Overall ExperienceWas charged twice for 1 dolly rental
Roderick BKeep up the great work
Bruce JThe employees at this location are always pleasant and accommodating. I live closer to the Erie Blvd location bit the staff there are the absolute worse and treat customers with no respect.
PATRONA JThe store attendants young blonde caucasian woman she was excellent and very helpful, she made the process of me storing my child’s things very smooth. Excellent Customer Service
Amber H | First ImpressionsBetter phone communication,I reserved a 16ft trailer and got a 12ft trailer, luckily we made it work with a lot of effort
THOMAS FFriendly, accommodating staff. Great experience- will do business with them again.
PETER JGood
GLADYS P | First ImpressionsHad to wait excessively at counter each time I was in there
STEVEN RVery professional and kind
GREGORY BStay open later on sundays and have a trailer light tester available to test light connections.
ERIC PKeep up the great service. I use the auto transport trailers frequently because they tow very nice and are easy to use.
Bruce JStaff was super friendly and helpful and the storage facility is clean and seems safe
Jacqueline O | First ImpressionsThe open trailer I rented could have been swept out a bit more, but overall a good experience.
DONALD WThe vehicle had dog hair on the seats as well as dried liquid spills on the floor as well as on the side of the seats on the plastic part I recommend a non-porous material for seats, for a vehicle that only has 9,000 miles it the seats were not clean
ANDREW MThe bar to move the seat forward/backward was extremely sticky The people with whom I dealt were DELIGHTFUL and totally helpful - the process was incredibly smooth
JUDITH KThey got my vehicle in early and completed quick! Thank you
Douglas MNicki was very good.
TERRENCE MVery smooth process from start to finish.
JUSTIN CThe only thing I noticed is that the brakes were not great. They worked, just not great.
SUSAN AFirst, I never received a call the day prior to confirm. When I showed up to pick up the truck I was told the equipment I reserved was not available ( utility dolly, appliance dolly). This made moving the items we had extremely difficult and time consuming. Also, when we opened the truck, the entire inside storage area floor was wet. The staff was unhelpful and stacked the pads and furniture dolly by the door for me to pick up and load myself. I had to get towels to dry the entire space before we could load any of our things. Abysmal customer service.
SHERI HTruck seemed to have some rough brakes. Location didn’t have the dolly I pre ordered. Return of vehicle was clumsy as location was understaffed.
DON SAlways quick & easy check in & check out! Recommend this location & facility!
Melissa TFirst, I had ordered a dolly to transport appliances. Upon arrival, my husband was informed there were no dollies available at this location. Second, the employee had no idea how to rectify the situation. Third, the drivers seat was extremely uncomfortable and was tilting to the left.
Edward PWhen the trucks come back from a rental, they need to be checked MUCH more thoroughly from a mechanical standpoint. My first truck displayed a code about the brake system and a low tire pressure light. I got it switched out for another truck, and the check engine light was on.
ANDREW JTruck barely had any gas in it, was very dirty inside and out, and my car was not put on tow hitch properly.
CHRISTIAN YHave maybe like a little how-to manual in the trucks for first time renters. I’ve never used one and I loaded a van alone so I had to figure out a lot of stuff by myself. Otherwise everything was great and I loved the ease of use.
ANALEE RThe customer service person, John, was friendly, courteous, and very helpful. The work I had done was fast and efficient. Overall, it was a great experience. I thoroughly recommend this U-Haul facility wholeheartedly. Thank you.
sarah mVery friendly and helpful
JOSE JCustomer service agent was great. It was the fastest I've ever been in and out of u haul. She even unhooked the trailer for me when I got back.
ADAM WTrailer was great at a great price.
ERIKA AThe employee was very nice and professional. Only location I would go.
ELLA MNote that I would NOT recommend 912 Erie Blvd West location. We waited for 30 min & no one was there so we called UHaul & had to drive to the Canal location. It was great service there, but the whole ordeal put us behind schedule by an hour which was an inconvenience to the party we were meeting. UHaul did honor the reservation guarantee which I was impressed with as well.
Kristen HI had to brush my own truck off had to take my own pictures of the truck. I had to walk away across the street disabled to get to the truck because the U-Haul wasn’t easily accessible even my son we had to help me with. It said that seemed like we did all the work that was surprising on top of it. We brought the truck back and it probably used maybe one at one and 1/2 gallons they charged me for 4 gallons at top price. What a rip off.
ALBERT CI would recommend U-Haul to any family member. They’re very curious and kind.
vivian o | Overall ExperienceIt's fine
ANTONIO CExcellent service both at pick up and drop off
PEGGY BNikki was AMAMING!!!!!!
Maria ACheck in was very fast. Had trouble figuring out the back clasp and the service woman came out and helped me!! Would recommend this location!!
Michael MVery nice people and they cleaned all the snow off the truck for me.
NICOLE MSuper nice staff. Quick service. I would highly recommend.
CURTRICE HFriendly staff and accomadating
MICHELLE GI dropped off my truck a day before and had to wait in the return line for several minutes before anyone came to help. When I turned in my keys, the person said I was “all set” but I got a call the next day asking why I hadn’t returned the truck yet? Obviously a clear miscommunication that led to an unnecessary call.
PAUL TThank you for being helpful
CHRISTOPHER R | First ImpressionsVery good customer service
TONYA SHad to find the truck myself. Took a while since there were a ton and the keys aren’t even the kind you can click. At other U-Haul locations they pull the truck up or at least walk you to it.
Jamison FVery professional and nice
JUSTIN SSawdust for the "only available unit" was a problem. Thank you.
Frank S | Overall ExperienceThe fact that the units are not prorated is insane. I needed it for 5 days for my final pay period and I had to pay for the whole month.
Leanne K | Overall ExperienceVery good facility, maintenance, and staff. It has been a pleasure to use this facility. However, I have not received notification that my auto-pay has been turned off and that the storage unit was properly vacated.
Douglas A | Overall ExperienceStaff was very prompt with customer service and facility was very well maintained
Alexander D | Overall ExperienceJust appreciate you guys! thank you so much for doing the best that you can for your customers. Lisa the storage manager was an awesome person, and employee,very kind,helpful,knowledgeable.
Dione D | Overall ExperienceI just wish Uhaul didn’t raise the prices , but everything else was great with them as always,
Marisela Q | Overall ExperienceStaff was friendly, helpful and professional.
Paul C | Overall ExperienceThe units are infested with roaches and there are a lack of carts to move belongings.
Ilian G | Overall ExperienceWe’ll be back next summer.
Michele M | Overall ExperienceGreat staff.
Carlos F | Overall ExperienceWhen we arrived, there weren't clear directions about the two-step check-in and access boxes, which necessitated a walk over to the office. The woman at the counter was very helpful, so my review doesn't have anything to do with the service that she provided. A simple sign at the storage facility entrance explaining the "gold then silver" boxes would prevent these issues. The staff said that the customer in front of me had the same issue and that it was common. Seems like there is an easy fix. Once we accessed the building, the storage unit had standing water from an overhead pipe that was currently leaking. Also, the lock was supposed to be in the unit, but it was not. Another trip to the office. We were hot and tired and emotionally drained because we were moving furniture to accommodate a hospital bed as a loved one enters Hospice. Moving into a U-Haul storage unit should not be complicated.
NOAH M | Online Move InI tried calling the U-Hual store on Canal St a couple of times, and it sent me to the main call center.
Wennik J | Overall ExperienceNicole is awesome. Storage unit was very well maintained. If I had to use a storage again in this atea I would definitely use Canal St Syracuse NY
Hiawaitha W | Overall ExperienceMy family and I thoroughly enjoyed keeping our possessions at this facility; the staff members were always friendly and helpful to us. Thank you!
JERRY B | Overall ExperienceThey help everyone
ramadan a | First ImpressionsNicole and her staff are so helpful, patient and professional. I highly recommend this location for all your moving and storage needs.
bernadette C | First ImpressionsUnit was dirty
LEANNA T | First ImpressionsDid not like the waiting time to register
Elizabeth R | First ImpressionsI suggest having more carts available, especially during college move- in and -out weekends. This seems to be a recurring issue.
Sarma M | First ImpressionsVery easy and convenient
MARK D | First ImpressionsGreat
Matthew A | Online Move InSaw a roach in the elevator when moving luckily none in my storage unit. I work late shift so being able to access my stuff after I would get out of work at 10 may have been more convenient
courtney m | Overall ExperienceIf I need a storage I will come back to this site you guys does a very good job thank you again
Brittany B | Overall ExperienceEverything went good I appreciate it
Angela D | First ImpressionsGreat u-haul is for the people
Jonah A | Overall ExperienceYour staff especially the managers were so HELPFUL and ACCOMMODATING if you had an issue with anything. They greeted you with a smile and even though they got real busy sometimes they were patient and courteous with the customers. Thank Uhaul for caring and protecting my belongings. MERRY CHRISTMAS AND HAPPY NEW YEAR!🤗😃
Carolyn S | Overall ExperienceThe service I received from Tanya was phenomenal. She does everything so accurately quick I love that about her. Tanya is always very helpful and she does it with a smile. Tanya is a great asset to your company.
KADEISHA L | Overall ExperienceDoor was not secure, there were 2 keypads and no instructions what to do, no dolly available. Employee was very helpful however.
Kim G | Online Move InThey’re was roaches in my storage and I didn’t move in there with roaches.
Samone W | Overall ExperienceThis is my 1st experience
JoLynne P | Online Move InIt was so easy to access my storage unit and it was very clean and a good price for the amount of space I needed
Ella R | Overall ExperienceStaff very helpful and kind. I really appreciated their above average professionalism because as a senior citizen I needed extra help and otherwise could not have taken advantage of your company's facility. A special Thank you to Tanya for her patience and knowledge. Lisa T.
Lisa T | First ImpressionsThe staff was amazing even though I rented the unit never used it,because of family issues, I was contacted to see if I needed the unit still, they could have charged me but they did not,for that I am.thankful.
DENISE W | Overall ExperienceAnd the manager Was very helpful explaining everything to my wife
Larry H | Overall ExperienceSuperb location Superb service Safe and secure Reliable!! 5 star!!!
geoff f | Overall ExperienceNicole and her staff are always helpful and professional! They the best!!
bernadette C | Overall ExperienceI loved working with the staff. They were very friendly and helpful always!
Tajuana C | Overall ExperienceGreat service, thanks.
THOMAS J | First ImpressionsThe staff especially, the supervisor's personality is contagious! She was so amusing, knowledgeaand extremely accomadatimgble about everything I inquired about . She told us the homeless people had stolen all the flatbed carts! I was very anxious trying to figure out how we were going to move our large furniture into storage. She went out of her way and offered to lend us a pallet jack with a pallet. By her doing that gesture, caused us not to go elsewhere for storage! She she be commended for saving a customer and she Saud she did not want to lose our business. That is customer service!! We will continue to use this location, as well as my family and freinds because she showed we were not a number, but she did what she had to do to keep us happy! I should have gotten her name, but her whole staff seemed like they really enjoy working there and it shows. It was a pleasant experience and I highly recommend this location!thank you ladies!
anthony j | Overall ExperienceNot well managed. First signed contract for "climate control" upon move in discovered a/c was not in working condition due to theft. I should have been told this PRIOR to signing contract. I had to call back to continue to check to see if a/c was restored many weeks after move in. This was resolved with only a $50 discount. Upon move out there were not any dollys nor carts available, again, due to theft, as I was told. This place collects enough funds and insurance from customers to replace stolen necessities as needed. They have 2 young ladies running the place at peak seasons. More help should be available to support customers in a more professional manner during extremely busy times. My decision to lease at this location is pending for next May if things don't improve.
Joshua G | Overall ExperienceThe only thing that was lacking were the carts to take my things up or down. There were not enough flatbed carts.
Faith G | Overall ExperienceEverything was great the only problem I had is I was charged for a month and I moved out before the month was over However after notifying the staff they took care of that and reimbursed my money I have no complaints good job to the staff at the canal street U-haul
CHARLESS S | Overall ExperiencePeople do to much in there that really needs to change
Kendell M | First ImpressionsIt was great
Shane K | Overall ExperienceThe people working there were so friendly and super helpful!
Je S | Overall ExperienceThank you to Omar & Helping HANDZ for helping moving all my heavy furniture to my new apartment 🙌🙌🙌🙌
Latrina A | First ImpressionsThe only problem 5here were no flat carts to move boxes but was loaned a dolly to use which made it much easier. Staff was helpful.
Patty L | First ImpressionsI would use the teall ave location again like always....very satisfied.
vincent M | Overall ExperienceThe manager on duty was highly professional and knowledgeable and helpful. She was excellent at her job and so appreciated. Everywhere I go lately I experience such poor customer service, she restored my faith in the retail sect. She gets the highest praise from me!
Cindy L | First ImpressionsThe Storage manager was very helpful and Is attentive to my needs. I truly appreciate that great customer service.
kenneth h | Overall ExperienceTruck was dirty, mirror was broken, cockroaches
cheryl d | Online Move InIt was my first time actually getting a storage unit and I must say that I would definitely recommend others, meaning family and friends. Keep up the good work. Satisfied, customer.
Dominique B | Overall ExperienceThe reps are so kind to me during this difficult time I'm having
Rochelle B | First ImpressionsEverything was convenient the only thing that was bad was you were able to open the sliding doors whether you had a key or not and for cleansiness it was clean for the most part when people moved out the storage they kept it filthy sometimes and they items was in the front of the store that wasn't good but it wasn't too bad
wegland g | Overall ExperienceLines were always long inside. Storage should be accessible 24 hours with card yet is 7to 10.....needed more carts for getting stuff from trucks to units..
SHARON K | Overall ExperienceAwesome staff members
Hector L | First ImpressionsPaying for climate control unit however it is extremely hot and no air the floor of my storage. No compensation was offered for the inconvenience. I would like to give a HUGE thank you to Thelma at customer service. We needed emergency access to the unit and she made it happen with professionalism and kindness!!!!!! We sincerely appreciate Thelma!
Joshua G | First ImpressionsThis was my first time using uhaul self storage. The staff however was extremely patience and throughly explained how everything works. 10/10 recommend this location!
aria g | First ImpressionsVery helpful and friendly staff !
ALEXANDER J | First ImpressionsSlow customer service
Jora S | Overall ExperienceThe storage facility was always neat, clean and well maintained and the staff was always helpful. They were never too busy to answer the phone or answer questions when I dropped by. Thank you for all your help!
Angela D | Overall ExperienceI was there yesterday for a truck rental and to empty my storage unit. The man the helped me was wonderful, very helpful. The manager also helped me close out my storage unit contract and was very efficient and friendly. Very good experience!
Katelynn A | Overall ExperienceAll good.
james m | Overall ExperienceI came in and updated my address but it never went into the computer for some reason. I have had several serious complications from COVID-19 and have been in and out of the hospital so I have only worked 4 months out of 2 1/2 years and now I find out that you only $10 for my washer and dryer that was only used for 2 months and for whatever else I had in there. I would of loved to have my son's winter jacket. That's the only thing that bothers me the most.
Mary B | Overall ExperienceClean and fair prices. Convenient and well maintained
William S | First ImpressionsThe agent at teal ave was very rude, she didn’t know what she was doing was on her phone the whole time she was dealing with me, with whoever was on the phone cussing and talking about drugs! She said I had a free storage unit but ended up charging me for it
brandon s | First ImpressionsAppreciate the kindness and quality service
PATRICIA H | Overall ExperienceVery helpful and pleasant
antonie m | Overall ExperienceThe Storage manager that helped me complete the process was so helpful and patient Even with my busy body child around she completed the transaction professional and undisturbed by what she was doing. Thanks for all of you help!!!
Demetria H | First ImpressionsFriendly staff and clean
Joan S | Overall Experiencegood place
kempton t | Overall ExperienceI did not have Storage at U-Haul Facility, a friend request my Service for a truck Which I got in my name, Storage was not mines from 6/?/2019 to Present 11/28/2022 I've signed the papers to be dismissed from Ownership.
sam j | Overall ExperienceTammy and Nichole were very helpful and professional.
Jeffrey O | Overall ExperienceNichole Bodoh was terrific. I was upset because our reservation had not been saved twice when we did it over the phone with the national phone line. She more than made up for that with her kindness, her good work, the way she accommodated my movers and her customer service to me. I could not be more pleased with her service.
Dr B | First ImpressionsThey were very helpful with a stressful situation.
Jammie L | First ImpressionsThe place has roaches they were crawling all over the place I better not have any in none of my belongings I'll never use this place ever again
Patrick S | Overall Experience/
miah s | Overall ExperienceStaff was cooperative , pleasant and attentive to my specified needs.
shelly d | First ImpressionsWe did discover some roaches in our unit upon moving our things out of the facility and we did not move in with them.
Erica D | Overall ExperienceStorage great… same facility rented me a cargo van 3x, but third time they had no vans or trucks. We’re apologetic but mostly expressed frustration towards “they” who over booked their facility. I get it, but not really helpful to me.
Jay F | Overall ExperienceIf you pay for storage it should be available 24 hrs in case you still moving your items .
Teasha C | First ImpressionsJason S. At Teal Ave was extremely helpful and patient with us today. I really appreciated the time he spent assisting with our orders from yesterday. He’s a valuable member from your team! Thank you Jason!
Kellie M | First ImpressionsGreat customer service. Nice facility.
David A | First ImpressionsGreat staff, helpful and friendly.
BOC D | Overall ExperienceJamie is a rockstar and a huge asset to the company. I would def rent again from her
ed l | Overall ExperienceOutstanding customer service. Overall great experience. The staff is very attentive friendly and knowledgeable. Definitely GO with U-HAUL!
Jonathan K | First ImpressionsExcellent staff and facility
BOC D | Overall ExperienceLove the new U-Haul storage..very comfortable and clean..
Denise P | First ImpressionsMostly everything we own was in there over 6 months & we had no problems. We appreciate that it is climate controlled & there are dollys.
Steven S | Overall ExperienceJamie Bouchard was and always has been very helpful and courteous, a recent conversation with Ann ( maybe Anna ) went very smoothly with her Assistence on my moveout on my storage unit ( 1041) and helping me with truck rental, she was very knowledgeable on products and procedures, nice job by Jamie and Ann , In regards to maintenance of the storage building we should mention Artie , he has been doing a really nice job and is also very helpful !!
Darin D | Overall ExperienceThey didn’t close my account and it still says I have a outstanding balance. I been surrender my unit and I never even used it. Y’all need to fix this
Dominito W | Overall ExperienceThanks Jody! Your team all were very helpful in a busy store.
Jason H | Overall ExperienceI slipped on the ice outside my unit and hurt myself and I went and told the associate in the office, and he basically said he couldn’t help me and I go talk to them across the street
Jeff S | Overall ExperienceAmy did a great job of taking care of me.
ROBERT F | First ImpressionsEverything was great except when we moved everything out and returned the key - we waited for 45 minutes. There was not enough staff for a Saturday morning.
molly l | Overall ExperiencePlease note that while the contract states rentals are in 30 day contracts, the U-Haul website states that you can rent for less than 30 days. This was confusing and rather frustrating.
Samantha S | Overall ExperienceWe placed household goods into a inside storage unit. I was very impressed with their process and efficiency.
Richard Z | First ImpressionsJamie B is a greatest uhaul rep I have came across I had a issue logging in and she immediately noticed the error fixed it and instructed me how to continue…. She turned a potential awful experience into a walk in a park …..
Rondell M | First ImpressionsStaff did not want to work with me through hard times supervisor said I took all the late fees off but didn't do it still over charged me I said I was going to be late making my payment still put a late fee
rickea t | Overall ExperienceThey got us in in a days notice and made it easy for us.
Jammie L | First ImpressionsJamie Bouchard is a very helpful manager
Benjamin O | Overall ExperienceFriendly and helpful thank you
NATALIEMARIE S | Overall ExperienceI had no problems using the storage and it was easily accessible whenever I needed it. Also, staff made it easy as they demonstrated professionalism in customer relations.
JUSTICE K | Overall ExperienceFriendly people in office, nice clean heated storage
Brian M | First ImpressionsThe sales lady was very friendly and helpful
KOLLEEN A | First ImpressionsSuper hard to reach on phone
JARED R | Overall ExperienceWhen I first opened the storage unit, the attendant was unfriendly, didn't help at all with making sure I knew how to arm and disarm the unit, judged my choice in the size I needed, and wasn't able to communicate properly or efficiently. I'm unimpressed with the service.
Heather M | Overall ExperienceVery helpful and supportive of plans during COVID environment
Tim C | Overall ExperienceThe facility was excellent and support from TEAM COSTELLO was outstanding. TEAM COSTELLO (Chuck and Shawna) worked efficiently, carefully, and hard. Chuck and Shawna were also pleasant and personable and worked very well together: as a well-honed team. I will seek them out for future activity.
Douglas A | First ImpressionsI won't do business here again, staff acts like they're doing you a favor renting to you. I'll continue to give my business to the Thompson Rd facility. They are friendly, call you by name, and genuinely act like they appreciate your business. Well run facility with friendly staff.
Gene V | Overall ExperienceVery helpful and friendly
Lucy H | First ImpressionsThis was an exceptional experience in a time of crisis. Manager Jamie & Eva Langlois went above and beyond to help me. Thank you.
Kayla R | Overall ExperienceThanks you for several
kathrine f | First ImpressionsVery helpful, respectful, informative and nice staff. A clean facility. Appreciated the help!
Casmere M | First ImpressionsAwesome!
Biboti O | First ImpressionsThe staff acted like I was putting them out to process my move out request. No greeting, no thank you for choosing Uhaul, acted like I was bothering her to give me the receipt. Very unprofessional.
Gene V | Overall ExperienceThe lady at the front desk was very rude, irritated, lazy and was unable to assist me with questions regarding my storage needs. Additionally, she was unaware of any discounts for military members. I have used UHAUAL services in the past for my moves and storage needs and this was a terrible experience. If I had a closer location somewhere else I would have used them. I am very disappointed with the atmosphere and the services received at this location. This needs to be fixed or customers are going to look elsewhere for better service.
Jonathan o | First ImpressionsShout out to the friendly and helpful custodial staff. Everyone was great!
ELDON F | Overall ExperienceI cannot be grateful enough to Anna and Andrew. They were fantastic and very responsive to my needs. Anna went way beyond the call of duty to help me with the shipping of my books. I cannot thank them enough. Ahmed
AHMED A | Overall ExperienceThe service people on your chat are not helpful at all. I had to connect to the chat 3 times. The first person cancelled my reservation when they weren’t supposed to, the second just disconnected the chat, and the third said that there was nothing they could do to fix the mistake of the first person. I just decided to do their jobs and do the whole process again myself.
Ashley I | Online Move InAs far as the facility it is good but when I made my reservation to switch from the uboxes because they were costing to much my quote was the rate on the advertisement for the one they have set up in the store. Well they could not find my reservation but the uboxes were outside but not in front of the building so I had to wait for them to call someone who was not working that day to come in. They wanted me to cancel and do it on Sunday but I went thru alot to find people to help me so I don't know why my payment is $234+ plus. I switched to save money until I find a place to live.i would appreciate your consideration in correcting this matter. Thank you
Carolyn S | First ImpressionsThere was nothing wrong with the storage but the staff there are unhelpful and will never use uhaul again
Pamela R | Overall ExperienceI would like to say a huge thank you to Eve at the Syracuse facility who I communicated with during the storage switch. She was such a huge help while I was out of state and very proactive in communicating. Eve helped me through all the specifics and explained a lot of the complicated steps - basically sorted everything things out smoothly and conveniently. Huge shoutout to Eve, she definitely made my first time using UHaul the best it can be.
Kelly C | Overall ExperienceJamie has been great to work with so far.
Genevieve D | Overall ExperienceThanks Jamie!
JASON E | Overall ExperienceI give them an excellent rating however the wait time for customer service is a bit long. The staff is super friendly though.
Tajuana C | First ImpressionsReceptionist was very kind and helpful
JANAE C | First ImpressionsThanks
JASON E | First ImpressionsStorage has been a huge help. I’m moving across country alone with two kids and I wouldn’t have been able to do that without storage. Thanks!
Alexandra T | First ImpressionsThank you for being there. Yes Indeed I would recommend every one uses your service.
Carlton J | Overall ExperienceBetter control of mice .. a lot of items ruined due to mice droppings
Courtney T | Overall ExperienceI had rodents in all my belongings and had to leave them behind horrible I would never have anyone come here
Lakeya S | Overall ExperienceThe inexperienced agent was clueless. I did not get operational directions on how to enter and leave the secure key card access system. I had to make 3 separate trips back to the storage office to try to get access to the facility the 1st time. Thats the only complaint that I have for this location. Otherwise it was perfect.
JERRY R | Overall ExperienceWhile the actual storage unit was excellent, the customer service and overall experience with Uhaul made our move more difficult. Both for our truck rental and storage unit, reservations (made months prior) were “not found” upon our arrival. The uhaul pickup was 40 minutes away from our apartment (because they didn’t have our truck at the original location which was inconvenient to begin with) and the tank was 1/4 full so we had to fill up before we could even get home. The storage place took over 45 minutes to “check in” and required THREE phone numbers and TWO addresses to even access. How do you have 2 addresses if you are moving? Overall we were not satisfied with our service with Uhaul and will be looking for different options next time.
William L | First Impressionsif customers rent storage for half a month u haul should reimburse the customer for the rest of the money i will never rent from you again and I will tell other people not to rent from you
nicole t | Overall ExperienceGreat service girls in the front were always helpful only thing I didn’t like is there were mice, dead mice in the storage, in my clothes, ruined a lot of stuff brand new stuff I never got to use which sucks. But other than that I had a good experience. Thanks
daniel l | Overall ExperienceEverything was great. However, when we arrived at the storage facility, we found the sliding, electronic doors wide open. (Storage users are supposed to use their swipe cards to gain access). The doors remained that way for the duration of the move into our rental space. The building was completely unsecured during this time. I called the front desk to notify them & they said they'd fix the problem. However, the front desk should receive an immediate alarm notification if the doors are open for an unreasonable amount of time or malfunctioning. Otherwise, you are exposing your renters & their belongings to safety hazards.
Sari C | First ImpressionsThe storage unit was full of mice shot and very nasty I will never rent from uhaul ever again and I will NOT recommend this place to anybody
andrea r | Overall Experienceif I have to put my stuff into storage I will definitely use this ace again
philip f | Overall ExperienceJennifer and et al came through again!!! Thank you ladies.
keith r | Overall ExperienceService was above and beyond what had to be done. Very satisfied
MARILYN F | First ImpressionsThank you to the staff.
Shakeyla J | Overall ExperienceAll good at Uhaul Teal Ave
Tina L | Overall ExperienceJamie was friendly, knowledgeable, efficient and gave us great recommendations. We highly recommend her for her EXCELLENT customer service.
keith r | First ImpressionsThey had problems with mice and never said anything. Only noticed it when I moved my stuff out and half of it was ruined by the mice.
Marisa M | Overall Experienceclean and secure for sure
justin o | First ImpressionsCustomer service was GREAT. Facility was clean and the additional items for free usage made it a seamless process. I would highly recommend this location!
Karla G | First ImpressionsThank you
Christopher A | Overall ExperienceSome one put a Lock on the storage I rent, and found mouth drop all over It's disgusting
Tiegist A | First ImpressionsVery friendly and helpful. Knowledgeable staff. Decent pricing. Very satisfied.
Stacey D | First ImpressionsI would like to someone to call me immediately. We moved in and our unit was clean, we moved out and it was infested with mouse droppings. No one in your office would speak with us.
Ran L | Overall ExperienceNice n clean n reps were very friendly
barbara g | First ImpressionsThe process was very easy and the location was perfect
Wildalys R | Overall ExperienceAll dealings went well, truck and unit rental. There was a long wait when truck was returned
Richard R | Overall ExperienceGreat customer care!
charysse b | First ImpressionsVery nice people, good communication. John Borsa very helpful
cny a | Overall ExperienceExcellent
Leonard A | Overall ExperienceI love it there
elizabeth t | First ImpressionsGreat facility! Highly recommend.
Brittany T | Overall ExperienceThe staff was very helpful. We had a great experience.
Howard S | First ImpressionsI did not need access the facility, but the driver Ralph, was fantastic. Prompt, professional, accommodating. I would definitely refer UBOX because of my experience with him.
Kathy F | Overall ExperienceThe young lady working Monday evening the 4th to be exact went ABOVE AND BEYOND to help me out in a dire situation. She literally saved my life in a way... She deserves a raise and a good life. :)
ryan s | First ImpressionsStaff was cool but the experience went sour quick. Wasn’t notified about a mice infestation on the floor where my unit was, Ended up having to throw out around half of my belongings. Wouldnt recommed
Noah G | Overall Experiencethey were very helpful
adam t | First ImpressionsProfessional, helpful staff and Clean environment. Readily available carts...extra stars!!
Antoinette B | First ImpressionsRalph communicated very well. I appreciated being able to send TXT messages back and forth to coordinate our u-box pickup, rather than having to call all the time.
Michael H | Overall ExperienceYour employees are very personable, helpful and friendly. Thank you.
kim c | First ImpressionsGreat staff pricing was a bit high but overall great exxperiance nice facility
CHRISTOPHER B | Overall ExperienceManagement is horrible and rude
danielle j | Overall ExperienceStaff was rude. If you needed someone no one ever answered the call button, it could go off for hours. Front doors never worked with our without ever. Moved my stuff out I had mouse droppings all over
carey h | Overall ExperienceThe employee John went above and beyond my expatiation.
Charles M | Reservationclean and secure, second to none
John D | ReservationWe used a storage shed while working on garage. Delivery and pick up convenient.
Franklin H | Overall ExperienceMouse dropping in my property that was stored in your storage. Not too happy with that but my over all experience was good
Dawn D | Overall Experiencegreat customer service.
JAMES O | Overall Experiencea little slow but everything was done correctly.
lance t | Overall ExperienceThere was mouse poop all over my stuff and my storage. I also think they should for your last month they charge by the day it's there cause I had to pay a whole month for 10 days I moved out of state
Monica B | Overall ExperienceThank you very much for your time and patience!
Eddy H | Overall ExperienceAll went very well. The people on all levels were great. Thanks!
lyla m | Overall ExperienceOnly issue I ever had was my key card not working and the alarm going off but it was fixed. Other than that best facility I’ve used
Amanda S | Overall ExperienceThe worker Amy and the delivery man were very nice and efficient. They communicated well and we’re very accommodating.
Emmy L | Overall ExperienceI was assigned a storage bin that was already rented. Had to go back to the office and jus wasn’t happy that my reservation was totally ignored and still spent about an hour checking in
Dawn D | ReservationI was late this month and they said I moved out but I didn't. The sttaff is rude one person in oarticular I don't recall her name but she is HORRIBLE. I had mouse droppings in my storage recently
Christi H | Overall ExperienceGreat staff, everyone I dealt with was awesome.
johnathan s | Overall ExperienceGreat company with good storage space units. Customer service is also good however needs more staff working in the truck rental store
Shanaya T | Overall ExperienceGreat staff and excellent facility. Would definitely use them again if the need arises.
richard G | Overall ExperienceCommunication and delivery were efficient and on time. The entire process was very convenient and I'd definitely use this service again. Thanks!
christine f | Overall Experience