Customer Reviews for U-Haul Moving & Storage at Teall Ave

4,685 reviews

1001 Canal St   Syracuse, NY 13210
(@ Corner Of Teall & Rte 690)

(315) 474-2923

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 474-2923

1001 Canal St
Syracuse, NY 13210
(@ Corner Of Teall & Rte 690)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

CAROLYNM G. 
Rating:
2.0

Be accurate on milege and gas starts. Also I spent 62 from a 1995 rental 14 was added for insurance. I only dud 23 Mike's and had the truck under 2 hours seems steep. Or the 19.95 is misleading not sure. Anyways hope I don't need a uhaul anytime soon honestly I got a 9.95 charge assuming milege. But I enter 17 miles fdid 23 so that is 6 miles at .79 cents.. hiw did we get 9.91 out of that anyway don't like scammy business

GEORGEW JR W. 
Rating:
4.0

Customer did not leave a comment.

Evelyn D. 
Rating:
3.0

Everything was great except when we moved everything out and returned the key - we waited for 45 minutes. There was not enough staff for a Saturday morning.

molly l.  |  Overall Experience 
Rating:
5.0

The staff was very professional, friendly, helpful and efficient. Excellent experience!

ERIN S. 
Rating:
5.0

Thanks again

Rawid A. 
Rating:
3.0

Your scheduling department, particularly Heather, made the whole experience very positive and easy. The bar code to scan to confirm the location is very hard to see and find... the description on the after hours check in needs to be updated.

lauren P. 
Rating:
5.0

Absolutely love and appreciate the affordable service that U-Haul provides!

Chris P. 
Rating:
2.0

Customer did not leave a comment.

Amie N. 
Rating:
5.0

Fantastic customer service!!

Shawn P. 
Rating:
5.0

Please tell the man and woman who helped me I don't know the names at this location thank you so much ! She is the only girl who works there besides the storage manager and he checked my truck in . Because of them they made my overall experience soooo great and believe me the move was Just AWFUL! They are your reason for repeat customers they put in tons of hours and treat people fantastic! Give them a raise, seriously ! Please be sure to let them know how awesome they are ! The crazy girl Kate says thanks from the bottom of my heart for your finesse . Hope this helps get them the recognition they deserve !

Katey H. 
Rating:
4.0

Please note that while the contract states rentals are in 30 day contracts, the U-Haul website states that you can rent for less than 30 days. This was confusing and rather frustrating.

Samantha S.  |  Overall Experience 
Rating:
5.0

A customer service rep she did a wonderful job getting us in and out and the price was great

Catherine P. 
Rating:
4.0

Pick up & return was easy & fast, staff was friendly and attentive.

William H. 
Rating:
5.0

Excellent customer service.

Scott D. 
Rating:
2.0

Truck had bald tires and wobbly front suspension. Drove terribly and was dangerous with the old tires. Terrible.

AUGUSTINEMARKO S. 
Rating:
5.0

They were very helpful. They even hook the trailer up for me and made sure it was safe and secured. Excellent job!

Dale N. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH T. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Rylan D.  |  First Impressions 
Rating:
5.0

Fast friendly service

Michael C. 
Rating:
5.0

Equipment worked as advertised with no problems at pick up or drop off.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Beth W. 
Rating:
5.0

It is good and they help you quickly. They don't waste your time

IBRAHIM M. 
Rating:
5.0

Customer did not leave a comment.

SAMUELE S. 
Rating:
5.0

N/A

KIRLIAN Q. 
Rating:
5.0

We placed household goods into a inside storage unit. I was very impressed with their process and efficiency.

Richard Z.  |  First Impressions 
Rating:
5.0

Quick and easy check-in- so the Uhaul location was great. The only comment I have on the entire move was the wipers on the truck were shot and we had rain during the trip.

RICHARDEDMUND Z. 
Rating:
5.0

Excellent customer service employees are amazing they all deserve a raise keep up the WONDERFUL JOB THANK YOU SO MUCH ❤️

Asia G. 
Rating:
5.0

Jamie B is a greatest uhaul rep I have came across I had a issue logging in and she immediately noticed the error fixed it and instructed me how to continue…. She turned a potential awful experience into a walk in a park …..

Rondell M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawnta B.  |  First Impressions 
Rating:
4.0

The original communication with staff was less than steller. Maybe a little more customer service training.

Sherria S. 
Rating:
5.0

Customer did not leave a comment.

james E. 
Rating:
5.0

Sorry I locked my house key in the van. I will pick in the morning

Reginald D. 
Rating:
5.0

Customer did not leave a comment.

ROGERA C. 
Rating:
3.0

Customer did not leave a comment.

MaryBeth H. 
Rating:
5.0

Customer did not leave a comment.

Debra C.  |  First Impressions 
Rating:
5.0

New trailer ball hitch device was ready to use.

Joseph M. 
Rating:
1.0

To worried about talking about outside life with other workers.

Shawn C. 
Rating:
1.0

Staff did not want to work with me through hard times supervisor said I took all the late fees off but didn't do it still over charged me I said I was going to be late making my payment still put a late fee

rickea t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yuvonda T. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
3.0

Truck was clean but mechanically was not in great shape when climbing a hill it would not change gears … check engine light would flash on and off then go away. I was concerned I would make it with this truck. I have rented many uhaul trucks this was the worst of the trucks

Michael S. 
Rating:
5.0

Customer did not leave a comment.

ELMERLEE C.  |  Overall Experience 
Rating:
5.0

Make trucks easier for customers to drive off in.

Connie B. 
Rating:
5.0

Customer did not leave a comment.

Jerome S. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
1.0

The employee behind the counter who was assisting me when i arrived to pick up the truck had a very bad disposition. She was very rude as she asked me my info and had a very disturbing look on her face. I never seen customer service so bad I felt very uncomfortable.

Kerry Traver T. 
Rating:
5.0

Excellent service, the guy's I spoke with were very friendly and informative…Thank You so much

Linda W. 
Rating:
5.0

Customer did not leave a comment.

Brian M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
3.0

Faster service

Eric B. 
Rating:
5.0

Nothing, the customer service was excellent.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Tina P. 
Rating:
1.0

The truck took hit a tree when they picked up boxes. They never called ..they just left it. I have a huge clean up big branches all over road and lawn.. not good.. for the amount you charge for a plywood box…..I expect better . I have pictures if needed

TJ D. 
Rating:
5.0

They got us in in a days notice and made it easy for us.

Jammie L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHNEDWARD P. 
Rating:
2.0

Make sure the battery is not dead.

Vanessa R. 
Rating:
5.0

Nothing. Staff very friendly and professional.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Top notch service would recommend to anyone who needs a trailer or truck to move .

Albert B. 
Rating:
5.0

It's the best rental deal anywhere. Staff is always helpful.

Samuel S. 
Rating:
4.0

Really nice with them for good price but still not suprised my moneys broke from it :( I hope my moneys back lol

Bethanie L. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Great company, professional staff, thankful they HD the truck we needed

Dale M. 
Rating:
1.0

It stated that there was above 3/4 tank when I picked the vehicle up, when in fact it was just above 1/2 tank. I took a picture of the gas gauge and mileage before moving the vehicle from U-Hauls lot and went back inside to inform the woman who just checked me out. She said I would be able to include the photo or the original gas gauge and mileage when I check out online at another location. There wasn't a place to upload the photo, so I included it in the not satisfied with my service portion of checking out and I ended up getting charged extra for their mistake, which could have been easily corrected when I originally went out of my way to point out the mistake. Overall, I felt like they scammed me and could include an extra 1/3 tank on every vehicle and screw people over consistently for a lot of money collectively. First and last time using this service.

PATRICKRICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel M. 
Rating:
5.0

You really should rethink your online ordering experience. Forcing customers to go through page after page of options that they don't need and didn't ask for adds considerable stress, trying to find the little "no thanks" link to the next page. Other than that, everything was great -thank you!

William B. 
Rating:
3.0

Everything went as planned the only negative feedback I would give is that you can only access the location from one direction with a trailer as there is a divider and it is not possible to make a u-turn with a load on behind a vehicle.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Valisha F.  |  Overall Experience 
Rating:
5.0

Jamie Bouchard is a very helpful manager

Benjamin O.  |  Overall Experience 
Rating:
5.0

Friendly and helpful thank you

NATALIEMARIE S.  |  Overall Experience 
Rating:
3.0

The truck had constant beeping from buttons on the dash, it said oil change. Stability control was off and the turning signal was going to go out.

Philip O. 
Rating:
5.0

Always better & best

Muaamar Y. 
Rating:
3.0

Customer did not leave a comment.

Maria V. 
Rating:
2.0

I was not given the vehicle I reserved. I was told that it had been double-booked. Instead of a cargo van, I had a 10-ft truck. Its "Service Track" light was on. I don't think I should have been given a vehicle that needed service. The truck had a strong odor of tobacco. The employee who was assisting me was courteous, except that he was eating at the desk, not a pleasant thing to watch. Finally, my reason for requesting a cargo van was so that I would not have to climb into a truck. I have a disability that makes it difficult and painful to climb. I was able to accomplish what was necessary, but with much more difficulty than necessary. I have had several other experiences with U-Haul in Albany and NYC that were much better.

Marla E. 
Rating:
5.0

I had no problems using the storage and it was easily accessible whenever I needed it. Also, staff made it easy as they demonstrated professionalism in customer relations.

JUSTICE KINGSON E.  |  Overall Experience 
Rating:
5.0

Friendly people in office, nice clean heated storage

Brian M.  |  First Impressions 
Rating:
5.0

Friendly staff, quick return

Brian M. 
Rating:
4.0

When the truck, we reserved, had to go into service the manager Jammie called, a couple of hours before our pick up, to advise they would provide a larger truck at the same price. We appreciated the customer service.

Evelyn D. 
Rating:
5.0

It's a great team of. Workers I'm So. Happy. Thanks so much

TOMAS G. 
Rating:
4.0

I loved driving a van!

DEBORAH P. 
Rating:
5.0

Customer did not leave a comment.

YVONNEMARIE G. 
Rating:
5.0

The visit was good

Monique T. 
Rating:
5.0

I didn't have a reservation. I just dropped in and they were able to help me. I was able to get what I needed and be on my way with no trouble at all.

Sarah V. 
Rating:
5.0

Customer did not leave a comment.

IONNAR M.  |  Overall Experience 
Rating:
1.0

Truck had extremely horrible mileage and showed low fuel economy. Everything was manual, so definitely an old and beat up truck. Got charged for a $20 early return fee which was NOT stated when we picked up the truck even tho we discussed an early return. So disappointed.

Linda S. 
Rating:
5.0

Nothing against the employees. HOWEVER the Uhaul Reservation for the TRUCK AND TOW DOLLEY was a JOKE!. Had me travel 20 min to get Truck. This is the second time in 2 rentals I had to go somewhere else to get the Truck. The Tow Dolly wasn't there and they didn't have one and there where none available. I couldn't do that! Leaving that day! The employee worked it out, but could have been a tragedy, All the reservations I made and the detail I went through to insure this was a successful move was not followed by Uhaul. IT PUT ME IN A GREAT STATE OF ANXIETY! Because every step something was messed up when I got there. That was even with confirming everything with scheduling department. The Employees are the only ones that saved Uhaul from a big compliant being filed.

Steve B. 
Rating:
1.0

Jean was on her cellphone during our entire check in process, totally ignoring us. She was more interested in the friend conversation than us, as demonstrated by her lack of eye contact and blasé attitude. As she was not wearing a name tag, I had to ask for her name. The truck assigned to us was filthy inside & out. It appeared to have been driven through mud as the back step up bumper was caked in mud. Gene was unapologetic assigning me a different truck. Finally, the milage I submitted did not match the assigned start milage. I knew this at the time, but was so outraged at this entire experience, I simply wanted it to end as soon as possible. I will provide pictures of your truck upon request. Do not expect to see me again.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Dorothy H. 
Rating:
1.0

Where to start. The equipment was not ready on time. I was told I would receive a $50 credit. No such credit was provided. The employee had no clue the equipment had yet to be returned. The two people working at the time were about as customer-friendly as a porcupine. I handed a NYS sales tax exemption certificate to the employee. He did absolutely nothing with it. I previously tried sending this to corporate and was told to take it to the store. I did and the employee was clueless. I have rented from U-Haul on multiple occasions. I think I will be changing rental companies after last year's fiasco and this year's experience.

GREGORY W. 
Rating:
3.0

Customer did not leave a comment.

Benjamin E. 
Rating:
4.0

It's not a full day rental. Pay attention to your contact. F

Christopher S. 
Rating:
1.0

Terrible customer service. Not professional people at the front desk. One was making bubbles and the other was watching something on his cell phone and laughing. I wasn't sure if the guy was ready for me or not. Never called me up until I actually asked him if he was ready to assist me. Then he checks in my returned vehicle 10 mins AFTER I dropped it off. And charges me for 2 days (insurance and base rate), when I inquire why it's so much more he tells me that I must have not returned with gas!? He had no idea what he was doing. Then spent another 20 or so mins looking for my contract online (I have given him both, the paper contract and the online receipt). Then he told me to come back tomorrow!?!? That's not the experience anyone would like to have after they've returned the vehicle on time, with appropriate gas, and clean. Plus while being tired from moving something. Front desk people either need to be replaced or trained better.

Kristina V. 
Rating:
4.0

Customer did not leave a comment.

Harry G.  |  Overall Experience 
Rating:
3.0

It was decent service, but I could tell every employee from the front desk guy to the cleaning guys didnt want to be there. Also the outside of the van was filthy. I could barely see out of the mirrors which was safety hazard. The cleaning guys should focus on the outside as well as the inside. Especially the mirrors.

Tyler G. 
Rating:
3.0

Customer did not leave a comment.

James V. 
Rating:
4.0

I can in early for my reservation for a closed 5 by 8 trailer and they had none available even though I had a reservation I was the 3 rd person with this issue in just a short time Only thing available was an open trailer luckily weather cooperated My time was delayed even further because I have a storage unit with Uhaul system said I had outstanding balance which I did not so I had to call for clearance I was in the location for at least 45 min after working a 16 hour shift it was not a happy morning

NANCYL W. 
Rating:
1.0

Customer did not leave a comment.

MYSTRIAA H. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Sylvia P.  |  Overall Experience 
Rating:
5.0

The sales lady was very friendly and helpful

KOLLEEN A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tashmir S. 
Rating:
5.0

Customer did not leave a comment.

Mukesh K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mukesh K. 
Rating:
5.0

Customer did not leave a comment.

Leela N. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Battery was weak for the truck I was in and ended up dying. There has to be a way to check for this.

DARACHAN S. 
Rating:
1.0

I would like to have someone call me regarding my experience with Uhaul .

Brian R. 
Rating:
3.0

Trailer I rented was full of debris. An employee loaned me a broom to sweep it out. Of the 4 employees I encountered during pickup and drop off, only one smiled and greeted me with an appreciation for my business. I tipped that employee with a $20.

Pierce L. 
Rating:
3.0

There is always, always, ALWAYS a problem when I rent fro U-Haul. This time I could not complete a mobile check in because the location gave my assigned truck to someone else, so I had to go inside. There were also no dollies available, despite my reservation of one. The people in the store were very nice, but it's always a hassle with U-Haul. Always.

jennifer E. 
Rating:
4.0

Customer did not leave a comment.

Eric V. 
Rating:
1.0

On the paperwork they had highlighted how many gallons it would take to put it back where it was. So I stopped it a little short and check the gas gauge and I put a quarter tank to much inwas pretty upset. So then I was told I went $.68 worth over my mileage I explain about the fuel and I was told wow sorry we can't do anything about that and you still owe us $.68. The way the economy is in the price of gas you guys are pretty terrible I will never use U-Haul again.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

victoria s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Craig J. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

Keneshia C. 
Rating:
5.0

Customer did not leave a comment.

Ehab I. 
Rating:
3.0

Drop off was greeted by a not so happy employee who had me go back in to get a receipt .

Bob M. 
Rating:
2.0

Customer did not leave a comment.

bill P. 
Rating:
5.0

Customer did not leave a comment.

Sylvia P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Minnie S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Felix E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominic Y.  |  First Impressions 
Rating:
5.0

The facility was excellent and support from TEAM COSTELLO was outstanding. TEAM COSTELLO (Chuck and Shawna) worked efficiently, carefully, and hard. Chuck and Shawna were also pleasant and personable and worked very well together: as a well-honed team. I will seek them out for future activity.

Douglas A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Monet S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Valisha F.  |  First Impressions 
Rating:
5.0

Thanks you for several

CRISTINA F.  |  First Impressions 
Rating:
5.0

Very helpful, respectful, informative and nice staff. A clean facility. Appreciated the help!

Casmere M.  |  First Impressions 
Rating:
5.0

Awesome!

Biboti O.  |  First Impressions 
Rating:
2.0

The lady at the front desk was very rude, irritated, lazy and was unable to assist me with questions regarding my storage needs. Additionally, she was unaware of any discounts for military members. I have used UHAUAL services in the past for my moves and storage needs and this was a terrible experience. If I had a closer location somewhere else I would have used them. I am very disappointed with the atmosphere and the services received at this location. This needs to be fixed or customers are going to look elsewhere for better service.

Jonathan or Nilsa S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanita R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Niketa G.  |  First Impressions 
Rating:
4.0

As far as the facility it is good but when I made my reservation to switch from the uboxes because they were costing to much my quote was the rate on the advertisement for the one they have set up in the store. Well they could not find my reservation but the uboxes were outside but not in front of the building so I had to wait for them to call someone who was not working that day to come in. They wanted me to cancel and do it on Sunday but I went thru alot to find people to help me so I don't know why my payment is $234+ plus. I switched to save money until I find a place to live.i would appreciate your consideration in correcting this matter. Thank you

Carolyn S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosina F.  |  First Impressions 
Rating:
5.0

I give them an excellent rating however the wait time for customer service is a bit long. The staff is super friendly though.

Tajuana C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Careem S.  |  First Impressions 
Rating:
5.0

Great customer care!

charysse b.  |  First Impressions 
Rating:
5.0

Communication and delivery were efficient and on time. The entire process was very convenient and I'd definitely use this service again. Thanks!

christine f.  |  Overall Experience 
No reviews have been submitted for this location.

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