Customer did not leave a comment.mildred r. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at the Bedford Automile
Bedford, OH 44146
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Larger identification for the trucks. If purchased online all equipment should already be in the truck.CHARLES C.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.Carla W.
Keep up the good workHiram F.
The associate that assisted with hitching the trailer and checking us out was amazing! He got us all together and out the door in record time. However, he was the only person working at the location at the time. I could only imagine how this transaction would have gone if there were multiple customers at the same time.SONJA J.
Customer did not leave a comment.Tammy C. | Overall Experience
I HD trouble with the truck.CARLA G.
Customer did not leave a comment.PATRICK M.
The staff was perfect in helping me hitch the car dolly to my truck and also how they greeted me and stayed engaged with me throughout the transaction. PLEASE GIVE EVERYONE RAISES! Their customers service was the best that I have seen in a long time anywhere!!JORDAN C.
Customer did not leave a comment.mary c. | Overall Experience
Customer did not leave a comment.CLAUDETTE A.
Website not user friendly, buggy, unable to pick up truck. Had to go to the counter and waited for a half hour.WILLIAM M.
Customer did not leave a comment.Jean S.
Customer did not leave a comment.ALLEN G.
Customer did not leave a comment.SHAMPRA M.
The 24/7 check in and return is NOT as easy as it should be.Thomas M.
Customer did not leave a comment.BRITTANY R.
I was able to book everything online which is a HUGE plus. I did speak with the clerk at move in because my lock was missing and it was a pleasant experience.Kirstie R. | Online Move In
Customer did not leave a comment.Carla W.
Customer did not leave a comment.JOHN Y.
Professional staff, very clean thruout, easy to access at all hours, and very safe, too!SANDRA J. | Overall Experience
Customer did not leave a comment.SANDRA J.
Customer did not leave a comment.CAN'DACE L.
Maybe have all equipment available, like furniture doilies etc.....Marshall W.
Customer did not leave a comment.james P.
Awesome and easythomas L.
Customer did not leave a comment.RONALD A.
Customer did not leave a comment.LINDA M.
Customer did not leave a comment.MARILYN M.
always use u-haulVERNON H.
Very clean and safe. We love the overhead doors.David D. | First Impressions
Customer did not leave a comment.ROBERT A.
Customer did not leave a comment.Alenna W. | First Impressions
Customer did not leave a comment.JODY J.
Counter guys were great, facility is huge and roomy!MICHAEL V.
Great service, and attention.JAMES F.
Be more informative for your customer to update on delays.Clyde F.
Customer did not leave a comment.Miriam W.
Customer service was very professional and efficient.VERONICA K.
I have video of me returning the truck on Monday at 9:25 yet my truck wasn't checked in until several days later and I'm being over chargedSHARRON B.
I never received be refund and it's been 13 day's now.RICHELLE M.
Customer did not leave a comment.Edward R.
Lady was on the phone and had nothing to say except your all set after I stood there to return equipment. To me that is horrible customer service. I was also charged for the safety insurance after I declined and was told she would have someone refund me. I opted into 40 miles and used 10. Nothing showed difference. I believe to make their life easier they check in and just keep as is.Jessica H.
Customer did not leave a comment.Denise G. | Overall Experience
Customer did not leave a comment.Darren K.
Oh my storage unit was canceled for no reason. There is no way to contact the front desk to rectify my situation. And nobody called to check and see why I would be canceling two weeks after moving in. I have no idea what is going on with my things and if they are still Secure.Jasmine M. | Overall Experience
Very courteous and accommodating. Very pleased with everything! I look forward to another transaction soon.SANDRA J. | First Impressions
We paid for and rented a unit for movers to put our items into. Whem movers arrived with truck full of our stuff, the unit we were assigned was full with someone else's stuff. It then took nearly 1.5 hours for the employee to find another unit for my stuff , which cost me more money for the movers. I have yet to speak to general manager despite emails and complaint with customer service representative. The staff was rude and very unprofessional.Anthony T. | First Impressions
I only used my storage for 7 days the second month I had it and still had to pay the whole price I think you should refund half of the price if it’s not used more than at least 20 daysMelanie W. | Overall Experience
Customer did not leave a comment.SHERRIVA M.
Customer did not leave a comment.BRETT S.
Customer did not leave a comment.Cletus S.
Hilary was amazing as always! She is always so polite and very helpful! She a customer service expert! Teniga(please forgive for me If I spelled your name wrong) was also amazing when I dropped the car off. Patiently explained everything such as how much my card would be charged and where the receipt would go. Thank you both so much for making this a great experience with Uhaul!!DONDRELL H.
Customer did not leave a comment.DEBRA S. | Overall Experience
Absolutely no complaints!Rodney D. | Overall Experience
Customer did not leave a comment.BLAINE L.
Great experience. They were always very helpful.LEKETHA R. | Overall Experience
Customer did not leave a comment.SIRVON W.
Customer did not leave a comment.FAYE J.
In most respects it was positive wit one major exception. I was told at pickup that the van had a full tank of gas (the gauge was at full )and I should return it with a full tank. During my rental I drove 35 miles but stopped to get gas and return with a full tank. I put in 5 gallons and it was still not full! this cost me $15.16. I think it is obvious that the tank was not full at pickup, yet when I asked for an adjustment to my charge it was denied. I feel this was very unfair and deceptiveTHOMAS H.
Customer did not leave a comment.anthony t L.
Customer did not leave a comment.LaTonya P.
Customer did not leave a comment.Christian S.
Customer did not leave a comment.STACEY W.
Customer did not leave a comment.Annie G. | Overall Experience
When a u haul breakdown it's almost impossible to get into contact with anyone from u haul company and when you do they want you to wait hours for helpRUSSELL P.
Customer did not leave a comment.Jewell R. | Overall Experience
Customer did not leave a comment.REGINALD A.
Customer did not leave a comment.CHRISHANE D.
I didn't get $50 fee for late truckCHRISTOPHER B.
Customer did not leave a comment.OLIVIA A.
Be open when you tell them bring truck backYvonne W.
the vehicle ran nicely. however the inside was super dirty. i had to clean with a lot of wipes.Lauren R.
Customer did not leave a comment.robert d. | Overall Experience
Customer did not leave a comment.PATRICIA N.
Customer did not leave a comment.MARILYN M.
Customer did not leave a comment.GLADYSMARIE H.
There should be more specs on all the trailers and cargo trailers (specfically the coupler's height) so that customers can measure their hitch and do the math to figure out the rise/drop they need on their ball mount. I couldn't find that info anywhere and the staffs have no idea so I just guess-timated with a low rise ball mount and luckily it worked. But it would be nice to have such info so we know how high/low we need to buy a ball mount.MINH QUANG L.
Overall it would have been perfect I got there before the end of the storage hours the door did not open it unlocked but it did not open all the way me and the movers had to push the door open with our own body strength one person had to keep it held open for us to bring our stuff in to the storage area very inconvenient the automatic door did not open it was a very heavy door way over 200 pounds or more to have to push the door open by yourself and hold it open to move and bedroom furniture boxes large pieces was a very very horrible inconvenienceSamantha R. | Online Move In
The inside front window of the truck had coffee spilled on and I had to clean plus I had to wipe down inside surface areas, we are still in the throes if Covid 19 and it didn't appear as if truck had been cleaned or sanitizedDEBRA F.
There's nothing you need to improve everything was excellentDERIN R.
My only concern was that when I moved out of my storage unit, someone else had put boxes in the unit. The manager called me because he thought those boxes had belonged to me. I think before moving out a manager should confirm on a statement that the unit is empty along with final, updated payment information.Monique L. | Overall Experience
Make sure that the gas and mileage match the contract when picking up a truck. I took pictures before driving off the lot and when I returned the truck.ARLENE B.
We had great service, this location is clean, well maintained and very accessible. Unfortunately the van we rented smelled horrible inside because the previous driver smoked the the van. The van was newer with only 10k miles and drove well but the smell was awful. Nothing UHaul could do to prevent people from smoking inside, it's just a shame that people are not more responsible and considerate of others.RANDOL M.
Customer did not leave a comment.WILLIAM P.
Customer did not leave a comment.MORTON EDWARD Y.
They were very accommodating and professional!DEAN D.
I was originally to pick up 4 miles from my house. Pick up location changed 2 x. Each time farther and farther away. ended up 55minutes away. I did get compensated but not my time. I did reserve a month before which should have been there for me.GEORGE N.
The location was excellent, very easy to locate from the main road. They have plenty of parking space for visitors as well as their own vehicles. The checkout and return processes were quick and easy. I would recommend this location.Shibu P.
After getting back to the storage location, the storage unit was to small and the storage facility did not Have a larger unit, so we ended up at the North Randall location who have the 10×15 storage unit that we needed, but the truck rental was good from the Bedford location and the uhaul lady was very nice, she refunded my money for the storage unit & discounted my rental for the truck & my inconvenience.TERRANCE S. | Overall Experience
Customer did not leave a comment.JEFFREY M.
This location was bogus. My unbox came tp Parma , Ohio not Bedford. You should even have my account stuff.linda A.
The U-Haul contracted Packers caused multiple items to be damaged in transitConrad K.
Customer did not leave a comment.Beverly J. | Overall Experience
Good customer service!Christopher T.
Customer did not leave a comment.Bryan W. | First Impressions
Staff is very friendly and knowledgeable.JAMES C.
Hillary was great. Excellent service. Best experience I've had with UHaul over many years.Antwone M.
Customer did not leave a comment.kiara H. | Overall Experience
Customer did not leave a comment.McWilliam G.
PAPER WORK NOT CORRECT WHEN CHECKING IN AND OUT.RONALD A.
Teach your staff how to properly read and log odometers. I was given a truck and the odometer was at 657 when I got into it at the U-haul location. I recorded it before leaving. Well the reading listed on the rental agreement was recorded as 637. Adding 20 miles to the amount I was expected to pay. The staff member who checked me in when I returned gave me a discount for the disputed 20 miles. This is not the first time I have had this issue at a U-haul facilityFRANK L.
If something is left in the truck notify the customer or at least give them 24 hours to get back to the store and pick up their lost item.Harlescia R.
Nice clean place. Great staff. Very happy to have found it.Dana H. | First Impressions
That was niceTINA C.
Customer did not leave a comment.CELIA H.
Transmission on truck did not seem right. I've rented larger units that were much smoother. Truck max speed was 75. Made for a very stressful drive.ELIZABETH N.
Customer did not leave a comment.JERMAINE P.
Customer did not leave a comment.BRIANNA H.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.Corrie W. | Overall Experience
good people, very helpful made moving a bit easierJOHN A. | Overall Experience
Everything was fineBrandon H.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.THOMAS G.
Customer did not leave a comment.CLAUDE P.
Customer did not leave a comment.JASON H.
The truck I had, a 26 footer was very hard to drive. Brakes made a noise, alignment was off, and the whole truck just ran really bad. Scary to drive.MELLISSA K.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.TAYLOR P.
This location in Bedford, OH was the most efficient trip I've ever had to a uhaulGYASI A.
Did not have the vehicle that I ask for online when I got to this location .MILTON S.
Customer did not leave a comment.Christine P. | Overall Experience
AC did not work well in vehicle need rechargeRICKIE S.
Best storage unit ever I highly recommend and staff was awesome and very helpful.Gwendolyn L. | Overall Experience
Customer did not leave a comment.THERESA L.
Customer did not leave a comment.JEFFREY P.
Customer did not leave a comment.ANITA A.
Customer did not leave a comment.Aretha J. | Overall Experience
Customer did not leave a comment.Sandra E. | First Impressions
Customer did not leave a comment.Diane B. | Overall Experience
Too expensivecharles m. | Overall Experience
My locker was locked because of”non payment” BUT my payments are taken directly from my credit card which was up to date! There is a problem at some level.Marc C. | Overall Experience
Customer did not leave a comment.Brenda S. | Overall Experience
Very courteous and attentive staff very helpfull and very clean and professional facility. The security is very impressive.Antoine G. | First Impressions
Customer did not leave a comment.DAMIAN MAURICE R. | First Impressions
Everything was fine with my storage unit. I would have like to have have trash or dumpster at the facility.SADIE W. | Overall Experience
Customer did not leave a comment.ERIC K. | First Impressions
Customer did not leave a comment.Anetra H. | First Impressions
Customer did not leave a comment.Gregory H. | First Impressions
Customer did not leave a comment.Duane S. | Overall Experience
Customer did not leave a comment.MARILYN H. | Overall Experience
Customer did not leave a comment.Lara L. | First Impressions
The front desk girl with the long hair I didn’t catch her name at Bedford location was soo nice an helpful….AMANDA B. | Overall Experience
My first experience utilizing this storage facility was great! The main woman manning the facility (I can’t remember her name but she was a woman of color with i believe light blue or purple dye at the end of her hair & the tattoos) was very sweet and helpful and was very efficient in her service skills. She was very patient and helpful when I asked to switch to a larger storage unit by showing me an example of how large the unit is before paying for it. She marked exactly on the paper map of where I needed to go to access my purchased storage unit. After a long day of packing and hauling everything into my truck and driving 30 minutes out of my original location, she helped give me peace of mind.ALISSA J. | Online Move In
Customer did not leave a comment.carol v. | Overall Experience
Very well satisfied with all the professionalism throughout this experiencedennis k. | Overall Experience
I had a little problem and I locked my keys in the storage and I was outside and couldn't get in there should be something where you could call someone or something to be able to get in to get some help that's the only problem I had everything was just excellent I really appreciate it everything but staff was kind and just helpful thank you very muchLAURA S. | First Impressions
My first experience using U-Haul storage , I’m hoping for a excellent experience using your service and getting inside more than twice a day when needed. Management was very nice and polite.beverly s. | First Impressions
John the manager is very helpful and accommodating.SHAWNEE G. | Overall Experience
The store was exceptionally clean and the staff was helpful and friendly. All my questions were answered and I thought the pricing was very reasonable. I worked for public storage briefly and the service and pricing pales in comparason.Eric J. | First Impressions
I'm very satisfiedEddie W. | First Impressions
Customer did not leave a comment.Corrie W. | First Impressions
Customer did not leave a comment.David H. | First Impressions
Customer did not leave a comment.Monique L. | First Impressions
Great staff, I didn't know there was a pull in area for inside storage but there is and it's great. They also have carts for unloading and bathrooms to use. Very happy that I chose this place.Sarah S. | First Impressions
Customer did not leave a comment.Brenda S. | First Impressions
Would be nice if Sunday hours were available before 9 am.Lela B. | Online Move In
Customer did not leave a comment.DAVID B. | First Impressions
Customer did not leave a comment.Dwayne J. | First Impressions
Customer did not leave a comment.KATRINA J. | Overall Experience
Only problem was system was down and couldn’t check in but got 1/2 way home and she called and let us in without all the paperwork since we had a reservation.Marcia K. | First Impressions
Very helpful and friendly. Great experience.William K. | First Impressions
Customer did not leave a comment.Gladys S. | First Impressions
Customer did not leave a comment.Chaundra T. | First Impressions
The gentlemen Greg and Corey that moved my items from the Broadway Rd. storage to the Rockside Rd. store were very good.Valerie E. | First Impressions
My move on 1-23-21 went very well. The brothers Calvin & Danny were very professional . I couldn’t have been more pleased. I would have them move me anywhere. Calvin even did wear a mask...I felt safe. I thank you for their services!NANCY S. | First Impressions
Always had a good experience at uhaul. John is a very understanding and accommodating person. My locker is now 1213 (Rockside) as opposed to 070 (Broadway). I have had my storage since 2015.SHAWNEE G. | First Impressions
Everything went smooth and everyone involved had a professional attitudeCLARENCE M. | First Impressions
Great customer serviceSHAMECKA N. | First Impressions
Customer did not leave a comment.Wei Hao W. | First Impressions
Very well organized and clerk communicated all information with ease.Ruth P. | First Impressions
Customer did not leave a comment.Jewell R. | First Impressions
Customer did not leave a comment.Kimberly M. | First Impressions
To begin with the move in experience at the Rockside (Bedford, Oh.) facility have not been great. When we were first assigned a unit and went to move, it was discovered that the unit belonged to someone else. Then we were assigned another unit. After moving into that unit and being there for a few days, once again it was discovered that the unit was attached to someone else. So, again we had to be assigned another unit and told that we had to be out of that unit in 24hrs. Thank goodness we hadn't moved everything in at that time. In addition to that, the first person that signed us up supposedly attached an alternate name to our account and we haven't a clue who this person is. Seemingly, they just found someone who's last name is the same as ours and attached them to our account. At the time of purchasing the unit we were never asked for an alternate name. This name was discovered when purchasing our current unit. We were also told that the name cannot be removed from our account until we renew our contract. I think this is ridiculous!!! Perhaps I do not understand the process. It seems that it should just be a matter of deleting the name and making the correction. This was no fault of ours!! So needless to say, the first impressions have not been favorable. The professionalism is really not great. Seriously, thinking about finding another storage company, especially, if this type of service continue. This is our third move in less than a month. We will see what happens next! Hope that we can stay put. We have also been customers for several years at the Broadway facility in Bedford, Ohio and have never experienced this type of service. Really not happy!!! Currently, unless things change, I will not recommend this facility. Thank you for taking the time to read this info. I would appreciate a response.Jimmie B. | First Impressions
Great facility and workersTerrell T. | First Impressions
All Is Well . I Returned The Cargo Van Early , Got A Bit Tired .Pearlie S. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!