Customer Reviews for U-Haul Moving & Storage at Town Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Town Center

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LAVONDARENAE M.
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The online app and the website were having technical difficulties, so I couldn't return the truck and had to call the 800 number. The representative I spoke to took all my information and said she would return the truck, that didn't happen and I was overcharged.

RAHANNAQUAN M.
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Customer did not leave a comment.

Toneecha J.
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I appreciated that the representative saved me money. The truck ran well and I received great assistance.

JOHN B.
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Parking lot was a little difficult to maneuver the big trucks in due to confined space of the lot, would suggest having upcoming rentals of 20' or 26' trucks set up better to exit the lot. Speaking as someone with truck experience, if it was tricky for me it could be very difficult for someone with less experience which could lead to damage to uhaul property. Disclaimer: the lot was having an asphalt patch put in at the time that blocked one exit, but I believe the vehicle could've been placed better to accommodate exiting with that lot maintenance being performed. Other than that the experience was great, would recommend

David D.
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Everything was great and process went flawless. Only thing I'd say to improve on is the return. It was my first time returning the UHAUL and the sign said to wait in the vehicle until an associate helped with the return process and after 5-10 minutes of waiting and seeing workers walk around I had to ask a couple times to get a clear answer.

ASHLEYRENAE G.
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Customer did not leave a comment.

JACOBRALPH D.
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Customer did not leave a comment.

WILLIAMJON S.
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Customer did not leave a comment.

Matthew H.
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Customer did not leave a comment.

SETHMARTIN D.
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have used this location multiple times and they have been outstandingly accommodating!

AVERYEDWARD J.
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Process was smooth and clearly presented. However all the pictures required upon return was a bit tedious and unexpected, but service overall was "to the Nines" and very easy!!

emily M.
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Customer did not leave a comment.

MICHAELWESLEY W.
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When customers in store are trying to check out the cashier should not be on the phone doing another order. They should put that person on hold and finish the one in the store. Didn't get to ask questions and everything was so quick and sent on the lot to search for the uhaul without help.

EFRAIN F.
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Having the trucks in the location you actually rent from. Other than that everything was perfect

BRETTMICHAEL S.
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I was treated extremely well and appreciate the staff. The motorcycle trailer couldn't have worked any better for my needs. I just bought a house, and will be using this U-haul site in the near future. Thank you!

PATRICK C.
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Customer did not leave a comment.

Justin C.
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Had tonget ahold of dispatch because your remote site that I visited earlier in thr day was horrific. I would never park my car there without being in site of it and the person working the gas station counter had no desire to speak with me. When I switched to the virginia beach Blvd office I was well taken care of.

NATASHA G.
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Beautiful, beautiful transaction. Very friendly persons (includes Mr. Melvin), clean store, made you feel right at home. Quick processing and went above and beyond to help me with my dilemma.

Matthew M.
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Customer did not leave a comment.

PETER BENJAMIN M.
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Customer did not leave a comment.

DANIELALLEN A.
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Fix the computer issues. Took 25 minutes to check out for a refrigerator dolly. Person entering data had to do so multiple times saying it was trying to rent me a pickup truck. I had to give him my information, email address and phone number, and drivers license multiple times. Finally a pleasant woman took over and was able to do it on the first ry

GLEN B.
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Customer did not leave a comment.

MONICAELENA P.
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I shipped a U-Box from Virginia to Oregon and the box was three days late. I called U Haul and they waived the next months rent since it was not my fault the box would overlap into another months charges. It was in the middle of the Christmas holiday and we were not going to be there on the available date of delivery. Amazing customer service! Fast forward two weeks, our U Box gets delivered and I'm reviewing my charges. $45 delivery fee and a $20 unassigned charge. I called customer services line and the representative was so patient to look through all the notes on our account, but had never seen a charge for $20 before or notes for the reasoning. She messaged her supervisor who informed me that the $20 charge was for NOT FOLDING THE BLANKETS for pickup. I told the supervisor I was never informed of the need to fold the blankets and I had just used a PODS a few weeks ago and we didn't have to fold any blankets either. She offered to review the call recordings and gave me a call back a short time later confirming that nobody had made us aware of needing to fold the blankets. She took this to her manager and his justification for the $20 charge was that “the U Box was not returned in the condition it was received.” This was a very frustrating experience when you are getting charged without being informed. Everyone in the customer service department was very helpful excerpt for the last supervisor who I didn't have the opportunity to speak with directly. If you need the blankets folded maybe include a sign in the inside of the ubox or highlighted at time of pickup. I am concerned with what other miscellaneous charges they can apply to an account and justify as “not returned in the condition it was received”. I will be using PODS from now on as they are transparent in all their charges and explain everything you need to do.

ANTHONYALAN V.
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Everything A-Z was Excellent

David K.
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Customer did not leave a comment.

David K.
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Customer did not leave a comment.

Patrick D.
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The staff was not extremely warm. But it didn't ruin the experience overall.

RICHARDLEE H.
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Nothing, the employees were very friendly and helpful. The rate for 4 hours was very reasonable. The van I rented was brand new. I locked my keys in the van and roadside assistance came within a reasonable amount of time to unlock the doors.

MICHAELDONNELL R.
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Professional staff onsite.

KEVINLAMARR M.
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Customer did not leave a comment.

Julissa S.
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It was fast and easy no hassles.

david T.
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Customer did not leave a comment.

VERNICESHERYLLE S.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Lashawna W.
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Customer did not leave a comment.

liana P.
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The cab of the truck was dirty. Mud on the inside of the dirty and steering wheel. Floor mats were dirty too. But, the service at check out and check in were great! And the truck ran great too.

ERICMATTHEW H.
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Free coffee ! Lol. All good!!

ROBERTSEAN B. | Overall Experience |
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Customer did not leave a comment.

DUANEWARREN M.
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Customer did not leave a comment.

Rachel L.
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The main u-haul sign was completely dark instead of lit up making it difficult to see where you need to turn off the boulevard in order to return the truck.

Frank J.
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Customer did not leave a comment.

James B.
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Check the trailer for water leaks before renting. The enclosed 4x8 trailer leaked rain water in all over our belongings.

IMANINICOLE L.
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The barcode outside the door did not scan properly. Therefore, we were unable to check-in on our mobile device and had to seek assistance inside the store.

Matthew S.
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Original reservation pick up place was closed despite guarentee reservation to pickup did not have the equipment. Had to go to another site to get any help and was sent to third location where equipment was available.

Gary T.
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Customer did not leave a comment.

Karthik T.
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It's excellent

Daniel K. | First Impressions |
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Very helpful and friendly staff. They made everything very easy

Daniel K.
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Customer did not leave a comment.

Colin B.
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Everyone was friendly and helpful

jeanne M.
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Nothing. It was the quickest.and best experience I have had

JASONLYN F.
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This is an awesome rental location to use! I've rented many trucks over the last 2-3 months and I keep going back because of their staff. Well done!

Rhonda C. | Overall Experience |
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Love the staff attitude

Thomas L.
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Customer did not leave a comment.

CAROLYNANN M.
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Customer did not leave a comment.

RICHARDLEE S.
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Customer service parking area is crowded.

TELIAL D.
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Customer did not leave a comment.

BRADLEY B.
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Customer did not leave a comment.

Natalie A.
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Customer did not leave a comment.

WILLIAMMARCEL H.
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Customer did not leave a comment.

KATINALYNETTE W.
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Customer did not leave a comment.

CHRISTINE P.
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Customer did not leave a comment.

Val B.
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They're was an issue with checking out the vehicle, not very helpful.

Lisa C. | Overall Experience |
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Customer did not leave a comment.

CORYJOVAN E.
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The customer services at this location is piss poor. There was confusion on the keys and locations of the box truck for the beginning of my transaction . I was advised by a worker that if you are running late, to notify them and they will extend your time out without a charge. I called as advised to report that I was running late and the associate basically told me rudely that I could not extend my time. I asked her was she coming to get the rental from me now, she again rudely stated she would extend my time. I returned the rental 30 mins late and there a major back up of returns stretching down the Boulevard. I get my final billed and I am charged for another period of having the rental, which I was told that would not happen. I called to asked for the manager and the representative hung up the phone in my ear. I called back to speak to another representative, a male, who took fifteen minutes stating he was attempting to look for the number. I hung up and called back and was given the number to the manager. The service and unprofessionalism at this location is unreal. I will certainly not rent at this location or UHUAL for that matter. I will let everyone I know, including the manager of how I was treated by the rude and incompetent staff.

RAYMOND C.
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SAME THING ,

Bartow B.
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Customer did not leave a comment.

WENDY OSHIELD L.
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The cost per mile was too high, this is something for the company to get money back. There should be a unlimited miles up to 30 miles then charge per miles. Unhappy renter!

Paul B.
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Very easy and quick. The gentleman was professional.

BORA A.
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Customer did not leave a comment.

James w H.
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Customer did not leave a comment.

Leslie J. | First Impressions |
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The staff was not very detailed on how to access the adjacent building. They did not activate the card so we had to walk back to the building, nor inform us that we would need to cut off a zip tie, or how to open the latch. Simple extra effort customer service things that would’ve helped this first-time storage user, after a long drive/move. Thank you

ELRICFELIZARDO S.
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Customer did not leave a comment.

LESLIELARAY J.
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Shout out to Chris Willis Who went above and beyond to make sure we were able to find a storage place due to the elevator being broke at his facility, and made sure we weren't charged extra as a result of having to travel to another location and use their storage. He was a pleasure to work with and I hope his enthusiasm is infectious to the rest of his team! Great Work, much appreciated!

Ellenor P.
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Customer did not leave a comment.

Matthew W.
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Customer did not leave a comment.

ROBERTLAWRENCE W.
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Customer did not leave a comment.

Matthew A.
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Very fast service, and they didn't mind that we arrived a little early. Good COVID-19 precautions were in place, and the whole crew got us on the road in no time.

Loenard G.
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Nothing great service

FELICIA S.
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Debt is like credit is what we are told so why pay more for debt. You still get your money as if it was a major credit card.

BRIANKEITH L.
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Customer did not leave a comment.

RICKYRAYMOND L.
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Excellent service! JannieKessock is dong a great job as General Manager! Keep up the good work. v/r Rick Little Virginia Beach

Brett L.
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Counter help is quick to greet each guest and adapted to customer needs. Office clerk was helping another customer and after indicating that I had a quick question she was able to juggle two clients without stress. (I had 12 min left on my rental, possessions in the truck and needed a time extension to complete move out from unsafe housing) she extended me in under a minute, the waiting customer was surprised at her skill.

MARGARETANNE T.
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I did not see anything that needed to be done

debi L.
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Customer did not leave a comment.

CARLAC G.
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just not happy about checkin on return...

HIAWATHIA S.
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Very helpful

PAUL C.
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Customer did not leave a comment.

Frankin H.
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Customer did not leave a comment.

TOMIKOMONIQUE E.
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Customer did not leave a comment.

JOHNWESLEY G.
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Customer did not leave a comment.

Raymond E.
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Customer did not leave a comment.

Arthur G.
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Customer did not leave a comment.

JESSE P.
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Again I say put tongue Jack's on the trailers not just for your customers but for the people who have to hook your trailers to the customer's vehicle someone's going to hurt their back trying to hook up a trailer

THOMAS B.
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Customer did not leave a comment.

WILLIAMERIC L.
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Location was excellent.

TYRONE J.
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Customer did not leave a comment.

Michelle S.
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Customer did not leave a comment.

Douglas C.
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Customer did not leave a comment.

Anthony H.
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Customer did not leave a comment.

James S.
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Customer did not leave a comment.

RASHEENAHKMED JA J.
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Customer did not leave a comment.

Colleen G.
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Everyone was so helpful and went out of their way to make sure I had everything I needed for the truck and the storage unit.

herman F.
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Customer did not leave a comment.

ANDRE H.
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Customer did not leave a comment.

gladys f. | First Impressions |
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Everything went well. I was well pleased. I have not received a receipt. Not sure how you send out your receipts showing any payments.

CORDERIOJAREL B.
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Customer did not leave a comment.

Courtney P. | Overall Experience |
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Customer did not leave a comment.

Alfred Kelly S. | Overall Experience |
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After several attempts at trying to enter the building ...they had to redo my contract again beachside they gave my unit I just rented away to someone else....when I final entered the unit the first thing I noticed was the huge rat trap as I looked around I noticed lots of rat feces and urine all over the unit so I decided to take my business somewhere that doesn’t have an obvious rodent problem not to mention clean.

erin t. | Overall Experience |
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Customer did not leave a comment.

ALYSSA P. | Overall Experience |
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The staff was friendly, the place was clean, everything was fine. I had one problem and unfortunately it’s a big one! My things were not there that long, a couple months and my sectional was covered in mold along with a couple of sealed bins with clothes in them. I had to throw all that out so I lost some money.

Gabriel M. | Overall Experience |
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Customer did not leave a comment.

jennifer s. | Overall Experience |
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Customer did not leave a comment.

Shannon S. | Overall Experience |
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Customer did not leave a comment.

Althea H. | First Impressions |
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Customer did not leave a comment.

kathy b. | Overall Experience |
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Customer did not leave a comment.

CHERYL G. | Overall Experience |
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Office closes too early at 7pm in the summer time....need to extend hours to 8 or 9pm. People move more during summer.

Tamara H. | Overall Experience |
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I paid for a climate control unit and it was always hot never cool. Should have just paid for outdoor storage because the temperature was hotter inside then outside.

Justina B. | Overall Experience |
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Moved out of the unit in 28 days and received an email chraging me for the next month and $15 late charge. I was told as long as im out the ynit in 30 days, i wouldnt be charge for next month.

joseph p. | First Impressions |
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Customer did not leave a comment.

Alberta N. | First Impressions |
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Staff was friendly and very efficient

Shawn J. | First Impressions |
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Everything was easy and simple getting set up. Moving is always challenging.

mallory v. | Overall Experience |
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I’d adjust the elevator doors to remain open another minute or two.

Alesha Lynn P. | Overall Experience |
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Nails in the parking lot where people parked. The new manager is rude without provocation. There were mouse traps IN our unit when we rented it and found droppings upon move out two months later. Staff made many mistakes and argued about everything.

Oluwatoyin O. | First Impressions |
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Customer did not leave a comment.

Justina B. | First Impressions |
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Customer did not leave a comment.

IRIS R. | Overall Experience |
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Employees need to be on the same page when customers are bringing equipment back or checking out of the storage units. Communicate so customers don't have to bothered uncessarily and stressed out thinking they owe for something they are no longer using or in possession of.

Danna T. | First Impressions |
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The only thing I’d love to see changed is the amount of time the elevator lacks in door open time. Having to rush through was frustrating. Everything else was great!

Michael H. | Online Move In |
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U-Haul rep was courteous and extremely helpful.

Michael M. | Overall Experience |
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Check out was easy. Storage unit was always clean and secure.

Michael F. | First Impressions |
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No hassle transfer of items into facility camping and personal equipment thanks a bunch

Shannon S. | First Impressions |
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Customer did not leave a comment.

Brandon B. | First Impressions |
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Customer did not leave a comment.

ROBBIE S. | Overall Experience |
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Customer did not leave a comment.

alexander H. | Overall Experience |
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Customer did not leave a comment.

Rosa S. | Overall Experience |
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Customer did not leave a comment.

Brandon A. | Overall Experience |
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They’re con artists i has closed my unit in November and they said for an ongoing three months that I had owed them a copious amount of money, I’m sorry but I will tell everyone about this. They didn’t even call to apologize for their mistake they just kept trying to press me for money

brionda C. | First Impressions |
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Customer did not leave a comment.

Sherry H. | Overall Experience |
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Thank you so much to wonderful staff! All staff members were courteous; knowledgeable about products....If I need another unit or truck, I will patronize this same location.

Courtney P. | Overall Experience |
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Very clean

raylla m. | First Impressions |
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Using UHAUL was an excellent experience. The employees was kind and courteous.

johnathan b. | Overall Experience |
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...

bill r. | Overall Experience |
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Good experience

AUDRA J. | Overall Experience |
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at times, the service is slow, due to not enough workers but overall I was/am happy with Uhaul.

Anthony B. | First Impressions |
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Great overall

Don C. | First Impressions |
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Very helpful and courteous

George C. | Overall Experience |
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Easy access to my storage unit, employees where friendly and helpful

CLEVELAND L. | First Impressions |
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Very helpful. Very convenient having all rentap equipmenta and storage together. Job well done.

Cynthia C. | Overall Experience |
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It was very easy to rent a storage and uhaul. The manager and staff was very friendly and helpful.

Cheryl V. | Overall Experience |
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All three representatives were helpful and friendly. Many thanks!

Catina S. | Overall Experience |
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Larry and Joe were always gracious and professional. I experienced problems with my third party billing and they helped me resolved it. These two are class acts and funny to boot!

Jon D. | Overall Experience |
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Came into town after a 900 mile drive in a full 26' truck having reserved 2 large 1st floor rooms. The storage center did not hold the reservation. We ended up renting from Public Storage.

bill r. | First Impressions |
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Very helpful staff.

tysa a. | First Impressions |
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Your service was fantastic!!!

Theresa W. | Overall Experience |
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I will be contacting the office because you charged me twice for May. Just wonder why you didn't reverse it.

Erika W. | Overall Experience |
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The staff were very descriptive on the storage facility, how it works, and where card access locations, storage location, and door controls were.

Kathleen N. | Overall Experience |
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Uhaul at Town Center in Virginia Beach have been wonderful and have gone the extra mile for me in all my crazy rentals. I can't thank them enough. They are the best; each and everyone of them!!

KATHLEEN P. | Overall Experience |
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Friendly, safe, clean and secure.

Monique W. | Overall Experience |
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I was really upset to find out there was a cockroach infestation and was not notified about it until I went to check on my belongings. this cost me a lot of lost in my belongings.

robert b. | Overall Experience |
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As expected

Allyson K. | First Impressions |
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Melvin was incredibly helpful! Excellent and quick customer service.

HAROLD P. | Overall Experience |
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Thay need a water fountine

Zola D. | First Impressions |
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They where very resourceful, and honest about the services. They were professional when it came to troubleshooting and fixing problems. They also did scream team work as a staff. The Town Center store

robert b. | First Impressions |
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Went as planned

RORY U. | Overall Experience |
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Larry was great! Thanks for the quick and easy experience!

Sherry J. | First Impressions |
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Very helpful, friendly ,professional .

RICHARD S. | Overall Experience |
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Walt was very friendly and helpful.

Brandon R. | Overall Experience |
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As long as you are straight forward you they will be the same...pay your rent. Be nice. They have nothing against you. It's a storage unit. Take care of their property and they will do the same for u

Monty M. | Overall Experience |
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*

Lillian H. | Reservation |
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Thank you for all of your help!

Donna P. | Reservation |
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Excellent customer service

Madeline F. | Overall Experience |
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GREAT!!! As always!

Joan m. | Overall Experience |
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Storage building has an ongoing order, no climate control, people discarding items in foyer of building is an eyesore. Long lines and wait time in office. Payment issues. Ongoing issues.

Marcus N. | Reservation |
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Horrible customer service and billing was screwed up. Also, it’s weird that I’m just now getting a survey in September, when I moved in June. If I received this earlier, there would be more details

Nicholas R. | Overall Experience |
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The manager was very nasty about the storage fee. Everyone said you can access the storage 24/7 but the storage closed when U-Haul closes. We never received any accommodations or even an apology.

Stephanie S. | Reservation |
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reservation placed for truck & storage unit-appalled when I came into store and was required to provide all info as though never given then told unit not available due to overbooking-no recommendation

Liando S. | Reservation |
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Very nice and helpful stuff. The service was quick. I was in and out in a short period of time. Great service

KATHRYN D. | Overall Experience |
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hours were frustrating & UHAUL couldn’t help us when we lost key & we HAD to pay a locksmith & purchase a second $$$ lock. Locksmith recommended we use another company next time too. Nice employees

John R. | Overall Experience |
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The staff went above and beyond in their helpfulness. Plan on using this facility for you PCS! One month of free locker rental is included with your one Way U-Haul rental. This is hugely convenient.

REGINALD B. | Overall Experience |
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Thank you guys for all support

ann'marie L. | Overall Experience |
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This uhaul place was amazing ! I had movers my husband wasn’t there and the guys inside kept checking on me to make sure the movers were doing there job. Super clean I loved it!

Christina W. | Overall Experience |
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Phil and Joe were both polite and very helpful.

Donna F. | Overall Experience |
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We love the people at this uhaul. Joe has always been great to us.

robert v. | Overall Experience |
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The staff members were thorough and attentive to the customer's needs. It would be my first choice for storage and rental equipment in the future.

ELIZABETH Y. | Overall Experience |
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I had a very good experience at U-Haul. The facility suited my needs and the staff was helpful and friendly.

TUMICKA H. | Overall Experience |
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The employees are awesome and very helpful. The past five years have been effortless.

No reviews have been submitted for this location.

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