Customer Reviews for U-Haul Moving & Storage at Town Center

Rating:

3.0

counter person was rude. Try to remember that customers keep you in business.

Rating:

5.0

Other than the price increaseS, everything was nice.

Rating:

5.0

As usual, no one had cleaned the inside of the windshield. Otherwise excellent!

Rating:

5.0

Friendly and courteous company

Rating:

5.0

Roll door on this specific trailer was extremely difficult to open and close. Check-in person Chris noted it upon return and agreed it needed maintenance.

Rating:

3.0

Staff needs to be more welcoming.

Rating:

5.0

Have one line….ppl were coming in from the other door and being called next ahead of a lot of ppl that have been waiting on line for at least 15-20min…me bring one of them

Rating:

5.0

Customer service was on point I was in and out of there in seconds with the reservations that I made.

Rating:

5.0

Nothing My sales associate was awesome and so helpful

Rating:

5.0

Nothing in my opinion

Rating:

4.0

Only issue I had when I came back to return was the guy inspecting everything, he was a bit rude when explaining everything to me when this is my first time using U Haul

Rating:

5.0

Janie the manager and her staff were great- highly recommend

Rating:

1.0

The staff was very unprofessional and unhelpful.

Rating:

4.0

Long wait with few staff at counters. But they tried to work quickly.

Rating:

4.0

This location is the best in Virginia Beach. We've not had to wait long unlike other locations in VB. The Uhaul was clean but, it rained during our trip and the roof leaked in two areas (one in each side of truck) which soaked our belongings, including two mattresses. It collected and It filled some of our drawer container packed with belongings with water.

Rating:

3.0

I was charged $438 and wasn't given the discount for which I had chosen for drop off location. Even though I had explained the person a the counter about what I had chosen. member dismissed what I told them and continued to tell me that it shows the full amount. So I figured that I will be refunded upon drop-off, but that wasn't the case. I still haven't been able to get my money back $122.

Rating:

2.0

Cusrtomer service was terrible...the truck was dirty..the steering wheel was sticky and falling apart. The line was out the door and couldnt get help for a half hour.

Rating:

5.0

Knowledgeable staff

Rating:

3.0

Customer service needs to be a little more caring and show of professionalism and not to be so pushy

Rating:

5.0

Mrs Jamie is outstanding and always professional.

Rating:

5.0

They were all very nice people. I'm definitely choosing them for my next move.

Rating:

5.0

The staff at this location does a great job. Melvin took care of my paperwork, hooking up my trailer and he was also the one that checked my equipment back in. He is an outstanding employee and individual. Melvin is one of my favorites and serves UHaul as well as he served his country. Thank you

Rating:

5.0

Get staff. Handle vehicle swap instantly.

Rating:

5.0

I was very grateful to have meet ne of the young male and female who took their time to help me completed the rental process that i booked online, both went above and beyond to make sure my price and size that was choose wouldn't change after extending just few days due to an unexpected inconvenience during the process of our home sale and unfortunate ankle surgery on prior scheduled Pickup time. Overall the pickup and trip went smooth we arrived safe to Texas, cuddles to there Amazing team work at that location and excellent customer service.

Rating:

1.0

This experience almost could not have been worse. I am so unbelievably disappointed in Uhaul overall, and this Uhaul in particular. I called Uhaul at least 7 times over the 2 prior days before my appointment to discuss logistics of my rental, my credit card on file, the details/logistics of my movers picking up the trucks in my absence (I am out of state and they were driving the trucks for me), etc. At no point did a single person discuss with me about my rentals not being available the next day. In fact, one of my rentals were delayed initially for 1.5 hours, and the only way I found that out was I happened to be on the phone the day prior and a representative noticed the delay. I was perplexed why someone can extend a reservation with a KNOWN RESERVATION immediately after them. But at the time, it was only 1.5 hours, and I was told there was zero recourse. So I accepted it, and accepted the fact that I would be paying my movers for the extra 1.5 hours since they were scheduled to come at 7am (they were from out of town and were already at a hotel for the night. I could not change our agreement then). The following morning, aka the day of the move, is where everything fell apart. I was told by both my family member present and the movers that the representative at the front desk was unbelievably rude and was dismissive, simply stating the fine print said I was not guaranteed anything essentially. Both of my trucks were no longer available, and it was now almost 2 hours after when my original reservation was scheduled for. After significant frustration on both parts, we were told we would have to downgrade to a 20 foot truck and attach a trailer to the back instead of a 26 foot truck (the volume is not equivalent for these as well). And, it was located 25 miles north, through a major tunnel. While this was being arranged, luckily the first 26 foot truck that was extended by the previous reservation holder showed up, around 1 hour late. This truck luckily was given to us, but was not cleaned out, and a black tarry substance was located in the bed of the truck. This was tracked all throughout our home, and we had to urgently buy a carpet cleaner machine to get it out for the new owners. After paying my movers for time that they were not moving (4 movers at $220/hr from 7am until 10:30am when they were finally able to start moving), the kicker is they could not fit all of my things in the smaller concocted truck. I had to rent ANOTHER trailer the following weekend, drive back up to my previous home 200+ miles away, then drive it back home, incurring another $60 trailer fee and around $180 gas fee, because Uhaul was unable to honor the original reservation. I hold them accountable, am so completely bummed, feel taken advantage of, and disappointed. I have had previous good experiences with Uhaul (in fact I have used them several times without issue) but the disregard for my interests, and the very poor customer service on both the service lines and in person location noted here have really soured my experience.

Rating:

5.0

I underestimated the volume of my move so had to stop part-way and swap for larger trailer. The staff helped greatly and I did a quick swap and finished my move out on time.

Rating:

1.0

The original order was to pick up a 20' at this location. I was called night before and told I had to pick up in Suffolk. Morning of reservation, arrived at Suffolk to be told truck not available but we could go to Portsmouth for truck. Got to Portsmouth and truck smelled like pot and no keys. Then sent back to Va Beach where original order was for and given a smaller 15' truck that did not fit all my stuff. No discount offered for all the inconveniences and having to run from town to town and having to figure out how to move the items that didn't fit in the truck because of the downsize. VERY disappointed and will not recommend for future use.

Rating:

5.0

Appreciate the services provided and that of the personnels

Rating:

3.0

Need more people in main lobby 1 person can't run the show by there self

Rating:

4.0

Associates were busy and so rushed, however were helpful in showing us how to get the secure circle lock to fit the truck.

Rating:

5.0

Great customer service experience the best most customer friendly U-Haul in the area

Rating:

5.0

It was actually really good I got there just on closing time it was pass 8pm like 4 minutes pass so when I got there whoever was in the counter close the door when see me so I go around and it was another guy about to leave and when I tel him that if he can help me that I come from ny his response was Yes and that was really nice from him that's the type of employee that any company wants

Rating:

3.0

I was offended when we returned the van that the person checking us out was insistent that we were late with returning the van. He said we were supposed to have returned it at 10 a.m. although we checked it out at 9 a.m., and I kept telling him my reservation was until noon. He said he'd been calling me and the alternate phone number that was left. I had received no such phone call. Obviously, he had my reservation mistaken with another person's. He said he wouldn't charge me for it as a favor, but was insistent that I was still in the wrong because I was a “good customer.” I've used U-Haul and this location for all of my moves and truck rentals in the past. But this was my last time.

Rating:

5.0

I've come here several times with my moves throughout the years and have never had a bad experience. The process is smooth and staff is very friendly! I feel confident choosing this U-haul for all my future moves

Rating:

5.0

Young gentlemen working at the branch was very professional and helpful.

Rating:

1.0

Was charged for storage when I was supposed to receive my first month free

Rating:

5.0

Staff as friendly and helpful. No problems.

Rating:

5.0

This is the only location I use and I've never ever had a bad or negative experience, I HIGHLY recommend this business.

Rating:

5.0

Excellent costumer service

Rating:

5.0

The staff is what makes this location great. They are so positive and helpful.

Rating:

5.0

On the move out day we had excellent help as we did not know how to ratchet the Uhaul straps. The person who helped us did an excellent job showing us and helping us.

Rating:

1.0

I will never ever use UHaul again. This store was rude and didn't have any customer service skills. I walked back in after the interaction because they did not provide the dolly that I paid for just to hear the manager and another employee complaining to another customer about me.

Rating:

2.0

I had very bad experience with uhaul. They kept changing prices. Then they canceled my uhaul without advising me! Then I go back n forth for days. The night before my rental they called and stated oh we need to change locations the person didn't bring the rental back! I stated this is crazy. So I go all the way to VB and they tell me oh my rental is $455 not $111 as I was told! Then he stated well you can't get the truck. So I called uhaul after going all the way home. And she stated you should have the truck so after 2 hours she says go back and get the truck you should be ok! This was the worse experience ever! I don't recommend uhaul to anyone!

Rating:

3.0

People in Norfolk could have done better

Rating:

5.0

Like many of us, I use my iPhone to navigate. It would be very helpful if the truck had a place to set my iPhone but there is really no place to set the iPhone so I could See it while it's charging and it's not immediately fall to the ground. My cupholder wasn't very good either. While driving my coffee vibrated out of the cup holder and spilled on the ground. This sings might be a little they add up. I think it's nice to have your phone in navigate and a hot cup of coffee when you're traveling across the country. Please add a cupholder and a place to set my iPhone.

Rating:

5.0

Nothing ar this point.

Rating:

5.0

Very easy a quick return. Friendly staff and very efficient.

Rating:

5.0

Thanks for the no hassle services and conveniences

Rating:

5.0

This Virginia Beach location gave EXCELLENT service! They are a busy location and went above and beyond in providing great care and fast service! Whenever I needed access to my ubox I was able to get to it after giving them a 24-hr notice and when I needed a ubox trailer on the busy weekend of 4th of July, they were able to find one to provide. From front counter to opening the garages so I could access my ubox, to placing a trailer on my car, to removing the trailer - EVERYTHING was smooth, quick, easy, and stress-free! I am grateful for this U-Haul location and the kindness I received from the people that work there! They work hard and it is noticed and appreciated! THANK YOU!! I will definitely be using this location in the future!

Rating:

2.0

When my reservation was first moved to this location, after having already been moved from the location I originally chose, I called the store to figure out what was going on. I was upset due to it being moved so many times plus it being moved 30 min away to a different city. The lady I spoke with on the phone was rude and condescending and hung up on me when I asked her to stop giving me an attitude. Worst overall UHaul experience I have ever had.

Rating:

5.0

The staff at this location is top notch. I was blindsided by a divorce after 21 years so my state of mind was dark during my visit to this location. The staff was cordial and welcoming so that was appreciated and wont go unnoticed. Thank you all.....

Rating:

5.0

Excellent service from Trey and others. I will definitely be a repeat customer.

Rating:

5.0

Great customer service. Thank you

Rating:

5.0

Great staff and very helpful from the beginning to the turn-in the next day. I really liked my first time experience with this location, I'll be coming back when needed. Thank you 😊

Rating:

1.0

I was overcharged and I want to be contacted about it

Rating:

1.0

Worst experience I've had

Rating:

4.0

Only two people working on a busy Saturday morning. Took a while to get my truck reservation. At least they had a truck waiting for me!

Rating:

4.0

Although Move-In day was fine (no issues), we have subsequently been back 2 times to retrieve items. Both times the elevator has been broken and when you have a 2nd floor unit this is inconvenient. Also, we now cannot get our BBQ out for the Fourth Of July and we have an appliance to retrieve (Freezer) after our move-in. Both items cannot be carried downstairs. It has been told to us that the repairman is scheduled for "Sometime next week".

Rating:

5.0

Christina Nuban was amazing

Rating:

1.0

Had to pay an extra $15 a month to be able to use the unit during the hours I wasn’t working. Lost the keys to my lock. The girl at the desk said they can’t help. Had to cut the lock off. Second floor and the elevator didn’t even work.

Rating:

3.0

The elevator in the storage area didn't work. But the rep was very helpful to accommodate me by bringing a cart up the stairs!

Rating:

5.0

I had a wonderful experience with the facility, very convenient location and CLEAN!!!!! The gut that assisted me was very kind and knowledgeable.

Rating:

5.0

The folks at Town Center were great! Nobody likes to move, but these guys made our experience smooth and seamless…

Rating:

5.0

Great customer service

Rating:

5.0

If I'm ever in need of a storage unit again I'll definitely choose your facility. Every encounter from the day of check in to the day of check out was seemless. You guys have done an excellent job in picking the best staff. They are all funny, engaging and helpful. I'm sorry I can't remember names but last 2 interactions stand out the most. The first lady (she has a nose ring) was so kind and sweet helping me after I lost my key card. The second lady (I believe she had teal highlights) who helped me get my truck checked me and another guy out at the same time, can you say skills and efficiency, she was also kind and hilarious. I'm sorry in you helpfulness you got left with the 2nd coffee option. #EXCELLENTMOVINGDAY If I'm ever in need of a storage unit again I'll definitely choose your facility and I'll always recommend.

Rating:

1.0

The storage unit was sealed. Took 45 min in line to speak with person at desk. He didn’t know why the hnit had a green plastic seal on the latch. He said he would have to see it, but he had other customers to take care of. My movers broke the seal to enter the locker. The roll up door started falling off the roller. Very dangerous! Another 30 min wait to get another storage locker…the “last one available”…and it had a padlock on it. Back to find someone to remove the padlock. Wound up paying movers an extra $250 for overtime due to storage unit problems and waiting at counter for help. Other storage unit is $15 more, also. Really not happy.

Rating:

3.0

The billing was somewhat confusing and the reminders did not always come through resulting in late fees. Overall, the storage unit was good.

Rating:

5.0

Maybe an extra broom and dustbin and trash can for the storage area not just for truck rental area?

Rating:

5.0

Very helpful

Rating:

4.0

great service

Rating:

5.0

The two gentlemen working were extremely helpful getting me set up with a last minute storage unit late on a Saturday night. Much appreciated.

Rating:

5.0

The staff and Jannie, the manager, were accommodating with arrangements, honest, hard working, and helpful with all my needs and questions while needing storage, a truck, and a place to park a trailer in my transition of moving after I sold my home. Thank you all so much!

Rating:

5.0

nice an friendly

Rating:

5.0

awesome! fast and friendly. way to go.

Rating:

5.0

Best place and staff I have ever dealt with. Friendly and not in a hurry. Thanks for great service

Rating:

5.0

Very pleasant staff

Rating:

5.0

Shawna was fabulous!!

Rating:

5.0

Home boy and home girl hooked me up with a great experience overall!

Rating:

4.0

Everything went pretty well except for the fact that the guy at the desk handed me my access card when I first checked in for my reservation, he said just use this later when you want to put your stuff into storage and you'll be able to get in. I went to go drop my stuff later (around 10PM) when they were closed, and it said access denied you have to check in first. I looked around for directions and it said you have to check in at the alarm system station which was right next to it. I try to swipe it there and it still says access denied. Needless to say, they didn't really give me good instructions for after hours. I tried to call the number that said for "after hours only" and they didn't answer. Just a heads up, nothing crazy. I just dropped my stuff off the next day when they were open, and dropped the truck off right after. Easy day.

Rating:

4.0

Staffing employees was very kind and professional I would come back again if necessary.

Rating:

5.0

All of your staff was helpful and friendly. Even though storage units are at a premium I was able to get what I needed because the staff made the extra effort.

Rating:

5.0

The employees were helpful when I needed help…. Very polite.. That’s a plus for me customer service is #1…. But I think it should be a discount to loyal customers to keep us customers coming back

Rating:

5.0

Great place with helpful staff.

Rating:

5.0

Never had any issues

Rating:

5.0

You guys were very helpful and convenient and you were there when i needed you

Rating:

5.0

Your people made a difficult time of moving less stressful and were very helpful.

Rating:

5.0

Great place, very helpful staff.

Rating:

5.0

The staff and facility manager were very generous and wonderful! Great customer service and they allowed me to temporarily store my belongings in the truck for a few days due to my apartment not ready to move in yet so it was a bit of a delay which is still is but the Uhaul staff was very considerate enough to allow me to hold their moving truck while i was waiting for my apartment to be done. Thank you so much guys i really appreciate your hospitality and kindness.

Rating:

3.0

Promised 10x10 space upon return from nyc, rec’d small 5x5x8 - didn’t work out so well for what I brought back in huge U-haul truck

Rating:

5.0

Very helpful and friendly staff. They made everything very easy

Rating:

5.0

Love the staff attitude

Rating:

4.0

The staff was not very detailed on how to access the adjacent building. They did not activate the card so we had to walk back to the building, nor inform us that we would need to cut off a zip tie, or how to open the latch. Simple extra effort customer service things that would’ve helped this first-time storage user, after a long drive/move. Thank you

Rating:

5.0

Everything went well. I was well pleased. I have not received a receipt. Not sure how you send out your receipts showing any payments.

Rating:

2.0

After several attempts at trying to enter the building ...they had to redo my contract again beachside they gave my unit I just rented away to someone else....when I final entered the unit the first thing I noticed was the huge rat trap as I looked around I noticed lots of rat feces and urine all over the unit so I decided to take my business somewhere that doesn’t have an obvious rodent problem not to mention clean.

Rating:

3.0

The staff was friendly, the place was clean, everything was fine. I had one problem and unfortunately it’s a big one! My things were not there that long, a couple months and my sectional was covered in mold along with a couple of sealed bins with clothes in them. I had to throw all that out so I lost some money.