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Earline E | First ImpressionsSelf Storage Units in Virginia Beach, VA, 23462
U-Haul Moving & Storage at Town Center
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Under the terms of my reservation, I was contracted for a 10' x 10' storage unit. Instead, I was assigned a 5' x 5' unit and ultimately had to rent a second 5' x 5' unit to accommodate my belongings. When I contacted customer service at the facility, I was informed that this is simply how U-Haul handles these situations. A confirmed reservation should be honored, and customers should not be inconvenienced or forced to secure multiple units because the reserved unit was unavailable. This experience fell well below my expectations.
daniel b | First ImpressionsVery clean, friendly staff.
ERIC H | First ImpressionsFriendly and helpful staff. Give them their kudos.
James A | First ImpressionsThe chemicals used to deter rats left a weird smell on fabric objects left in the unit but otherwise satisfied!
JORDANNAH R | Overall ExperienceI loved the customer service
pamela t | Overall ExperienceI was very pleased with my storage experience. The facility was always very clean and very well maintained.
Sheree S | Overall ExperienceI could never access my unit. The unit was not well lit. The bay door and main door at the keypad was in need of repairs. I always had to get assistance when I wanted to access my unit. Then I decided to move my items to another storage facility. It wasn’t at all convenient.
GABRIELLA R | Overall ExperienceGreat customer service, great staff,
Monique P | Overall ExperienceVery nice people
kevin o | First ImpressionsI have frequently found this location to be helpful and convenient with my various storage needs. This was not my first time completing business with U-Haul and I've had a Unit for approx 3-5 years. This visit was simply updating payment information on an expired credit card on file, and things went exceptionally smooth with the updating and maintaining my current Unit.
Avery J | First ImpressionsEveryone there was great and very helpful. The lady who helped me, Shawna, took me to look at the storage units to get a better idea of which would fit my needs.
JAMAAL C | First Impressions