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Travis H | Overall ExperienceSelf Storage Units in Virginia Beach, VA, 23462
U-Haul Moving & Storage at Town Center
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Storage Customer Reviews
- 4.0 Average Customer Rating
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No one was ever able to take my calls, even when I tried to pay on my account.
Angela h | Overall ExperienceThere is no chairs for customers to sit as well as no air conditioners .
Lynn D | Overall ExperienceMy only issue with this Uhaul were mice droppings in my unit. They really need to get this under control. This is the only reason I would not recommend to others. I threw some items away as a result.
Natasha R | Overall ExperienceHaving payment method options issues...
Earline E | First ImpressionsUnder the terms of my reservation, I was contracted for a 10' x 10' storage unit. Instead, I was assigned a 5' x 5' unit and ultimately had to rent a second 5' x 5' unit to accommodate my belongings. When I contacted customer service at the facility, I was informed that this is simply how U-Haul handles these situations. A confirmed reservation should be honored, and customers should not be inconvenienced or forced to secure multiple units because the reserved unit was unavailable. This experience fell well below my expectations.
daniel b | First ImpressionsVery clean, friendly staff.
ERIC H | First ImpressionsFriendly and helpful staff. Give them their kudos.
James A | First ImpressionsThe chemicals used to deter rats left a weird smell on fabric objects left in the unit but otherwise satisfied!
JORDANNAH R | Overall ExperienceI loved the customer service
pamela t | Overall ExperienceI was very pleased with my storage experience. The facility was always very clean and very well maintained.
Sheree S | Overall ExperienceI could never access my unit. The unit was not well lit. The bay door and main door at the keypad was in need of repairs. I always had to get assistance when I wanted to access my unit. Then I decided to move my items to another storage facility. It wasn’t at all convenient.
GABRIELLA R | Overall ExperienceGreat customer service, great staff,
Monique P | Overall Experience