Stored 1994 Mustang. Car was vandalized. Things were stolen. U haul asked us to remove the car, which was stored in RV parking. I called to report vandalize vehicle. U haul employee (female) told me it was not their job to watch my car. Never called me back.
Debra W | Overall ExperienceSelf Storage Units in Virginia Beach, VA, 23462
U-Haul Moving & Storage at Town Center
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Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkFriendly employees and everyone was very helpful.
John J | Overall ExperienceThe staff was amazing Friendly, caring, professional, informative 5 stars and plus
Priscilla B | First ImpressionsYou have no idea how much I appreciate this. Thank you
TANYA M | First ImpressionsIt's in my truck as well.
REBECCA B | First ImpressionsThe U-haul facility was very personal and professional in our emergency situation. Thank you again for the caring personal.
MATTHEW S | First ImpressionsNo one was ever able to take my calls, even when I tried to pay on my account.
Angela h | Overall ExperienceThere is no chairs for customers to sit as well as no air conditioners .
Lynn D | Overall ExperienceMy only issue with this Uhaul were mice droppings in my unit. They really need to get this under control. This is the only reason I would not recommend to others. I threw some items away as a result.
Natasha R | Overall ExperienceHaving payment method options issues...
Earline E | First ImpressionsUnder the terms of my reservation, I was contracted for a 10' x 10' storage unit. Instead, I was assigned a 5' x 5' unit and ultimately had to rent a second 5' x 5' unit to accommodate my belongings. When I contacted customer service at the facility, I was informed that this is simply how U-Haul handles these situations. A confirmed reservation should be honored, and customers should not be inconvenienced or forced to secure multiple units because the reserved unit was unavailable. This experience fell well below my expectations.
daniel b | First ImpressionsVery clean, friendly staff.
ERIC H | First ImpressionsFriendly and helpful staff. Give them their kudos.
James A | First Impressions