Customer did not leave a comment.Thomas L.
Customer Reviews for U-Haul Moving & Storage at Town Center
Virginia Beach, VA 23462
(On Va Beach Blvd between Witchduck Rd and Aragona Blvd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DARLENELASANDRA L.
Customer did not leave a comment.Neal J.
My 24-hr rental clock started when I was at the counter, yet clerk could not locate assistant to hook up my trailer for at least 15-20 minutes. Assistant who hooked up my trailer was curt. He asked for my contract which he said was e-mailed after I completed the check-in in order to get the equipment number. Told him there's no equipment number on it. Said he can't help me without it. I told him which one the clerk told me to take. He then reluctantly walked back in the office to get it.Tung P.
The woman modifying my rental and the guy with the long red hair were an amazing duo. She was completing contracts back to back and he was quick to assist.VICTORIAANN L.
The cashier was not wearing a mask, and there was no barrier.BREEYAWNALYNE H.
Customer did not leave a comment.CATHERINENICOLE E.
Customer did not leave a comment.Michael H.
The only thing was the drop box was hard to find.PAULAJUANITA S.
Customer did not leave a comment.YONETTOMICE R.
The guy that put my trailer was a jerk. Not just to me, but to several other customers that arrived in the morning. Tell him to get another job if he's going to be disrespectful to paying customer. He definitely needs to get over himself, his job doesn't require much brain power.ANTHONYM D.
Customer did not leave a comment.Joenathan B.
They had what I was looking for right away... Great service!!!AGUSTIN M.
They are so great, we ad to keep extending usage and they were so helpful. Thank You TC Uhaul Team!JACQUELINED P.
Very easy process to make a reservation, pickup and drop-off. They even had my packing supplies set aside and waiting for me when I went to pick them up prior to our move. Excellent customer service as well, every employee we encountered at this location was friendly and professional!KATHRYNMARIE R.
Customer did not leave a comment.Dale W.
Customer did not leave a comment.Patricia N.
Customer did not leave a comment.STEPHANIEANNE M.
Customer did not leave a comment.TONNIELAMAR M.
Customer did not leave a comment.KARANATAYLOR F.
The location is great, but the app kept changing the screen faster than I could read for where to leave the vehicle, and where to leave the keys. I don't even know if I turned the vehicle in correctly because there's no way to go back and view that information again.John-Lloyd L.
Driver's seat was splitting with a plastic stiffner sticking out, poking the driver's left leg. Reported it to the U-Haul employee.Neal J.
Customer did not leave a comment.JODI S.
Customer did not leave a comment.Michelle M.
Customer did not leave a comment.gary A.
Customer did not leave a comment.JOSEPHCHRISTIAN W.
Customer did not leave a comment.JOHNREYNOLDS S.
Customer did not leave a comment.JUSTINAPATTERSON B.
Customer did not leave a comment.RICHARDGEORGE M.
You guys were very helpful and convenient and you were there when i needed youAlicia G. | Overall Experience
Customer did not leave a comment.Emery G.
Customer did not leave a comment.PAULANDRE M.
Customer did not leave a comment.Eric C.
Customer did not leave a comment.STEPHENANTHONY S.
Owner was the principal contact. Was no nonsense and very professional. This is why i go to uhaul bramd sites and not gas stations. This location was excellent.JEFFERSONGORDON U.
Everyone was great and I will be using this location again for my move into my new houseTHOMASCRAIN S.
Customer did not leave a comment.tracey p. | Overall Experience
Customer did not leave a comment.KIMMARCELLA E.
Customer did not leave a comment.Eileen M. | Overall Experience
Customer did not leave a comment.Freddie S.
Customer did not leave a comment.Maricela B.
Customer did not leave a comment.JOELTHOMAS M.
Customer did not leave a comment.DANIELLELYNN P.
Customer did not leave a comment.Kenneth S.
Customer did not leave a comment.John S.
Quick and no hassle returnHarold H.
I needed a truck to pick up a tvâ€”- super fast, courteous and simply awesome!! Will definitely rent here again if i need to!SUSAN R.
The truck was disgusting i had to clean it myself, 4 wipes later covered in black and cig ash and it road really hard like there were no shocks in itDAISY W.
Customer did not leave a comment.PATRICIAJEANETTE B.
Customer did not leave a comment.GLENDA B.
I told the uhaul worker i put too much gas in the uhaul truck and i ask do i get a refund she just said NO didnt explain to me or nothing with nasty attitude i want be coming back hereJERRODANTHANY S.
Make sure customer is inforned uf truck does not have a ramp.GLORIABOOKER S.
Customer did not leave a comment.Joseph J.
Check in experience was a little rough. I use location services for other applications but the uhaul website wouldn't recognize location so I had to use scan option and couldn't find code. The scan bar location code should be on all entrances. Also, returning vehicle there is no option to scan code and once again website wouldn't load location (not my device issue as I use location frequently).STACEYRENEE Q.
Radio did not work at all, pollen all in truck, employee lied to me at return, brakes need replacing they were squealing the whole dayAnthony F.
Customer did not leave a comment.Amanda K.
Customer did not leave a comment.James S.
Process of renting a truck was made easy. I would highly recommend your location to others. Reps are polite and efficient.CAROLSPIVEY B.
The owner pressured me into not renting the truck for the full day. He made it seem like I had to return it within 6 hours. What a bullshit con artist duping me and tricking me. A Also the App to return the truck didn't work so I will be charged another fee too . This sucks!!!!!PETERBRISTOW G.
The truck that I was given for a 1200 mile one way trip had a "check engine" light on and 0% oil life remaining. I was told to ignore that. The engine died 3 times on the interstate going through the mountains of Virginia on I-64. It ended up making the 1200 mile trip, but those engine failures were quite anxiety inducing. I would suggest that you ensure that any maintenance items that are due for a long one way rental are taken care of before the vehicle is issued.WALTERBRIAN H.
Customer did not leave a comment.STEVEN PATRICK D.
Our open trailer was not at the site when arrived to pick up at our scheduled pickup time, and unfortunately wasnt scheduled to arrive for another hour at minimum. I requested to use a 5x8 closed trailer and the owner happily obliged! And was about $15 cheaper. Good work!RONALDD E.
Customer did not leave a comment.Naeem F.
Customer did not leave a comment.Tim V.
We rented a trailer to haul mulch for our Boy Scout fundraiser. Upon arriving at location, was told trailer wouldn't hold weight and gatebwasnt rated for same weight as trailer. Immediately called store to return trailer and rent a truck. Store employee (Krysti Chappell) refused to transfer money from trailer to truck. Had trailer less than 60 minutes. She was Extremely rude when I picked up trailer. Told other female employee that she wasn't going to transfer funds because she "didn't know they were going to come in together". My husband and I were standing in front if her at the time and had been for entire transaction - absolutely no way for her to not know! Male supervisor had told her to transfer the money from trailer to truck and she outright refused to do so. Very disappointing customer service.William T.
Charged a 15.00 cleaning fee, but was never informed there would be a cleaning fee, both when picking up the trailer or when returning. That's a ripoff, as far as it goes.STEPHENMICHAEL K.
Counter service was very slow despite not many customers in the store.MICHAELJ E.
Customer did not leave a comment.FRENAEDWARDS G.
Customer did not leave a comment.Brian G.
Customer did not leave a comment.GOVINDKUMAR P.
Customer did not leave a comment.Crystal C.
Customer did not leave a comment.Anisea B.
Customer did not leave a comment.Jessica C.
Your people made a difficult time of moving less stressful and were very helpful.Harriet C. | First Impressions
Dent in passenger door could have been repaired before pick upMelissa E.
Customer did not leave a comment.Traci C.
Customer did not leave a comment.TODDELIOT S.
Everything was perfect.HOANGMINH T.
Customer did not leave a comment.Gregory M.
Customer did not leave a comment.Curtis T.
I'm prove your website. The location finder does not include instructions for iPhones or androidsMATTHEW M.
Friendly people, quick service!DUSTINEUGENE S.
Everyone is helpful and well recommendedJANAZI D.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Lakeeta L.
Customer did not leave a comment.WALLACEODELL H.
Customer did not leave a comment.Sarah K.
Great service. Should be mire than one person assisting customers at a time. This location was very busy when I was there.KATHLEEN E.
Customer did not leave a comment.Kathleen E.
Went to drop off trailer during working hours around 10 or 11 am. Drove up in service drop off lane and no one came out to get the trailer. The door on that side of the building was not accessible from the outside so I had to walk around the building to go in the other side while the employees inside watched. When I entered the three employees inside told me that someone would check me in, and I was permitted to exit the store to return to my truck through the door I couldn't enter through before. An employee was uncoupling the trailer from the truck and told me that I was free to go. I asked, Isn't there a check-in and he stated that this was it, and dropped the trailer right there in the service lane and left. I delivered and didn't even get asked anything about how the trailer did, or if there was any trouble. The trailer did fine and gave me more satisfaction that any of the Uhaul employees. They could have cared less at the drop off place.DANIELB T.
Customer did not leave a comment.TATYANAANDREEVNA K.
Employees need to be sure of EVERYTHING before they contact a customer accusing them of stealing a Uhaul truck. Check cameras and inventory before calling with an attitude and telling your customers you are â€œheavily medicatedâ€. Worst customer service I have ever experienced.SARAH R.
Customer did not leave a comment.JOSEPH G.
Great place, very helpful staff.Jonathan R. | Overall Experience
The staff and facility manager were very generous and wonderful! Great customer service and they allowed me to temporarily store my belongings in the truck for a few days due to my apartment not ready to move in yet so it was a bit of a delay which is still is but the Uhaul staff was very considerate enough to allow me to hold their moving truck while i was waiting for my apartment to be done. Thank you so much guys i really appreciate your hospitality and kindness.John L. | First Impressions
Customer did not leave a comment.EUGENEMICHAEL M.
Customer did not leave a comment.MICHAELTERRENCE A.
Good service with an engaging staff. What more is necessary?SAMUEL E.
Customer did not leave a comment.WARRENDAEVID R.
Customer did not leave a comment.RYANKEITH C.
Customer did not leave a comment.ABIGAIL C.
Everything was on time and on point. I would highly recommend this sight to my family and friends.Ora S.
Customer did not leave a comment.Tina D.
Nothing, everything was fast friendly and easy.Couldnt have been any easier.I will use this location again next time I need any moving services.JOSEPHWILLIAM B.
Customer did not leave a comment.Alicia B.
Customer did not leave a comment.GEORGE STEVEN M. | First Impressions
Customer did not leave a comment.ALDENDORSAY B. | First Impressions
Customer did not leave a comment.carol e. | Overall Experience
Promised 10x10 space upon return from nyc, rec’d small 5x5x8 - didn’t work out so well for what I brought back in huge U-haul truckRobert b. | Overall Experience
Customer did not leave a comment.ROBERTSEAN B. | Overall Experience
Very helpful and friendly staff. They made everything very easyDaniel K. | First Impressions
Love the staff attitudeRhonda C. | Overall Experience
Customer did not leave a comment.Lisa C. | Overall Experience
The staff was not very detailed on how to access the adjacent building. They did not activate the card so we had to walk back to the building, nor inform us that we would need to cut off a zip tie, or how to open the latch. Simple extra effort customer service things that would’ve helped this first-time storage user, after a long drive/move. Thank youLeslie J. | First Impressions
Everything went well. I was well pleased. I have not received a receipt. Not sure how you send out your receipts showing any payments.gladys f. | First Impressions
Customer did not leave a comment.Courtney P. | Overall Experience
After several attempts at trying to enter the building ...they had to redo my contract again beachside they gave my unit I just rented away to someone else....when I final entered the unit the first thing I noticed was the huge rat trap as I looked around I noticed lots of rat feces and urine all over the unit so I decided to take my business somewhere that doesn’t have an obvious rodent problem not to mention clean.Alfred Kelly S. | Overall Experience
Customer did not leave a comment.erin t. | Overall Experience
The staff was friendly, the place was clean, everything was fine. I had one problem and unfortunately it’s a big one! My things were not there that long, a couple months and my sectional was covered in mold along with a couple of sealed bins with clothes in them. I had to throw all that out so I lost some money.ALYSSA P. | Overall Experience
Customer did not leave a comment.Gabriel M. | Overall Experience
Customer did not leave a comment.jennifer s. | Overall Experience
Customer did not leave a comment.Shannon S. | Overall Experience
Customer did not leave a comment.Althea H. | First Impressions
Customer did not leave a comment.kathy b. | Overall Experience
Office closes too early at 7pm in the summer time....need to extend hours to 8 or 9pm. People move more during summer.CHERYL G. | Overall Experience
I paid for a climate control unit and it was always hot never cool. Should have just paid for outdoor storage because the temperature was hotter inside then outside.Tamara H. | Overall Experience
Moved out of the unit in 28 days and received an email chraging me for the next month and $15 late charge. I was told as long as im out the ynit in 30 days, i wouldnt be charge for next month.Justina B. | Overall Experience
Customer did not leave a comment.joseph p. | First Impressions
Staff was friendly and very efficientAlberta N. | First Impressions
Everything was easy and simple getting set up. Moving is always challenging.Shawn J. | First Impressions
I’d adjust the elevator doors to remain open another minute or two.mallory v. | Overall Experience
Nails in the parking lot where people parked. The new manager is rude without provocation. There were mouse traps IN our unit when we rented it and found droppings upon move out two months later. Staff made many mistakes and argued about everything.Alesha Lynn P. | Overall Experience
Customer did not leave a comment.Oluwatoyin O. | First Impressions
Customer did not leave a comment.Justina B. | First Impressions
Employees need to be on the same page when customers are bringing equipment back or checking out of the storage units. Communicate so customers don't have to bothered uncessarily and stressed out thinking they owe for something they are no longer using or in possession of.IRIS R. | Overall Experience
The only thing I’d love to see changed is the amount of time the elevator lacks in door open time. Having to rush through was frustrating. Everything else was great!Danna T. | First Impressions
U-Haul rep was courteous and extremely helpful.Michael H. | Online Move In
Check out was easy. Storage unit was always clean and secure.Michael M. | Overall Experience
No hassle transfer of items into facility camping and personal equipment thanks a bunchMichael F. | First Impressions
Customer did not leave a comment.Shannon S. | First Impressions
Customer did not leave a comment.Brandon B. | First Impressions
Customer did not leave a comment.ROBBIE S. | Overall Experience
Customer did not leave a comment.alexander H. | Overall Experience
Customer did not leave a comment.Rosa S. | Overall Experience
They’re con artists i has closed my unit in November and they said for an ongoing three months that I had owed them a copious amount of money, I’m sorry but I will tell everyone about this. They didn’t even call to apologize for their mistake they just kept trying to press me for moneyBrandon A. | Overall Experience
Customer did not leave a comment.brionda C. | First Impressions
Thank you so much to wonderful staff! All staff members were courteous; knowledgeable about products....If I need another unit or truck, I will patronize this same location.Sherry H. | Overall Experience
Very cleanCourtney P. | Overall Experience
Using UHAUL was an excellent experience. The employees was kind and courteous.raylla m. | First Impressions
...johnathan b. | Overall Experience
Good experiencebill r. | Overall Experience
at times, the service is slow, due to not enough workers but overall I was/am happy with Uhaul.AUDRA J. | Overall Experience
Great overallAnthony B. | First Impressions
Very helpful and courteousDon C. | First Impressions
Easy access to my storage unit, employees where friendly and helpfulGeorge C. | Overall Experience
Very helpful. Very convenient having all rentap equipmenta and storage together. Job well done.CLEVELAND L. | First Impressions
It was very easy to rent a storage and uhaul. The manager and staff was very friendly and helpful.Cynthia C. | Overall Experience
All three representatives were helpful and friendly. Many thanks!Cheryl V. | Overall Experience
Larry and Joe were always gracious and professional. I experienced problems with my third party billing and they helped me resolved it. These two are class acts and funny to boot!Catina S. | Overall Experience
Came into town after a 900 mile drive in a full 26' truck having reserved 2 large 1st floor rooms. The storage center did not hold the reservation. We ended up renting from Public Storage.Jon D. | Overall Experience
Very helpful staff.bill r. | First Impressions
Your service was fantastic!!!tysa a. | First Impressions
I will be contacting the office because you charged me twice for May. Just wonder why you didn't reverse it.Theresa W. | Overall Experience
The staff were very descriptive on the storage facility, how it works, and where card access locations, storage location, and door controls were.Erika W. | Overall Experience
Uhaul at Town Center in Virginia Beach have been wonderful and have gone the extra mile for me in all my crazy rentals. I can't thank them enough. They are the best; each and everyone of them!!Kathleen N. | Overall Experience
Friendly, safe, clean and secure.KATHLEEN P. | Overall Experience
I was really upset to find out there was a cockroach infestation and was not notified about it until I went to check on my belongings. this cost me a lot of lost in my belongings.Monique W. | Overall Experience
As expectedrobert b. | Overall Experience
Melvin was incredibly helpful! Excellent and quick customer service.Allyson K. | First Impressions
Thay need a water fountineHAROLD P. | Overall Experience
They where very resourceful, and honest about the services. They were professional when it came to troubleshooting and fixing problems. They also did scream team work as a staff. The Town Center storeZola D. | First Impressions
Went as plannedrobert b. | First Impressions
Larry was great! Thanks for the quick and easy experience!RORY U. | Overall Experience
Very helpful, friendly ,professional .Sherry J. | First Impressions
Walt was very friendly and helpful.RICHARD S. | Overall Experience
As long as you are straight forward you they will be the same...pay your rent. Be nice. They have nothing against you. It's a storage unit. Take care of their property and they will do the same for uBrandon R. | Overall Experience
*Monty M. | Overall Experience
Thank you for all of your help!Lillian H. | Reservation
Excellent customer serviceDonna P. | Reservation
GREAT!!! As always!Madeline F. | Overall Experience
Storage building has an ongoing order, no climate control, people discarding items in foyer of building is an eyesore. Long lines and wait time in office. Payment issues. Ongoing issues.Joan m. | Overall Experience
Horrible customer service and billing was screwed up. Also, it’s weird that I’m just now getting a survey in September, when I moved in June. If I received this earlier, there would be more detailsMarcus N. | Reservation
The manager was very nasty about the storage fee. Everyone said you can access the storage 24/7 but the storage closed when U-Haul closes. We never received any accommodations or even an apology.Nicholas R. | Overall Experience
reservation placed for truck & storage unit-appalled when I came into store and was required to provide all info as though never given then told unit not available due to overbooking-no recommendationStephanie S. | Reservation
Very nice and helpful stuff. The service was quick. I was in and out in a short period of time. Great serviceLiando S. | Reservation
hours were frustrating & UHAUL couldn’t help us when we lost key & we HAD to pay a locksmith & purchase a second $$$ lock. Locksmith recommended we use another company next time too. Nice employeesKATHRYN D. | Overall Experience
The staff went above and beyond in their helpfulness. Plan on using this facility for you PCS! One month of free locker rental is included with your one Way U-Haul rental. This is hugely convenient.John R. | Overall Experience
Thank you guys for all supportREGINALD B. | Overall Experience
This uhaul place was amazing ! I had movers my husband wasn’t there and the guys inside kept checking on me to make sure the movers were doing there job. Super clean I loved it!ann'marie L. | Overall Experience
Phil and Joe were both polite and very helpful.Christina W. | Overall Experience
We love the people at this uhaul. Joe has always been great to us.Donna F. | Overall Experience
The staff members were thorough and attentive to the customer's needs. It would be my first choice for storage and rental equipment in the future.robert v. | Overall Experience
I had a very good experience at U-Haul. The facility suited my needs and the staff was helpful and friendly.ELIZABETH Y. | Overall Experience
The employees are awesome and very helpful. The past five years have been effortless.TUMICKA H. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!