Customer Reviews for U-Haul Moving & Storage at Union Ave

5,079 reviews

370 Union Ave   Memphis, TN 38103
(@ Union Ave and Danny Thomas Blvd)

(901) 521-0851

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(901) 521-0851

370 Union Ave
Memphis, TN 38103
(@ Union Ave and Danny Thomas Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Eliax J. 
Rating:
3.0

My reservation bounced/switched between three different uhaul locations, which was a nuisance. The Union Avenue location, where I finally picked up the truck, wasn't as clean and organized as others I've seen (but the truck was very clean). On the good side, it didn't take long to get my truck and be on my way.

Brent C. 
Rating:
1.0

Son went inside and checked in, got receipt, 3 girls said someone would come out to help us. No one came, he went back in and asked, heard 1 girl say I can't do it then wanted us to take the trailer to another site. I went in and asked for help, she said someone would come out, nobody came. I backed the trailer into empty space and son unhitched. I went back in and told them we dropped it in a space and heard one yell thanks. If this was typical customer service I would never rent from UHaul again but I know it's not. This was a disgrace typical of people who don't care about the company they work for, rude and crude.

Steve H. 
Rating:
5.0

It was super service and the team was highly courteous. Keep up the good work

Sreeramaiah V. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Excellent location, my favorite in the city with Outstanding Customer Service!!

Corey T. 
Rating:
5.0

Customer did not leave a comment.

Terrica B. 
Rating:
5.0

There's nothing to improve. My over all experience was excellent. Thank you all so much for all of my moving needs. Sincerely, India Bledsoe

India B. 
Rating:
5.0

I did not see any need fo improvement. Staff has excellent people skills, very knowledgeable about procedures, efficiently perform assistance, mindful concerning focusing on customer service.

Barbara C. 
Rating:
3.0

Customer did not leave a comment.

Harry H. 
Rating:
3.0

Crystal, the manager, is competent. It's unfortunate that one of her employees would rather tell me to call "1-800-Uhaul" than to lift a finger to check for a rat dolly for me. This lady demonstrated both inappropriate behavior and pour performance to this customer. A crash course in charm school would do her wonders.

James W. 
Rating:
5.0

Customer did not leave a comment.

Henry N. 
Rating:
1.0

I interacted with 2 people at different times on the same day. When I picked up the truck, the lady working there told me she had no furniture pads, no moving dolly, no two-wheeler, all of which I had reserved. She was discourteous and couldn't really care less. When I said I had reserved them, she said it didn't matter if people came in before me and wanted to buy/rent them. I had to ask her to call around other locations for the furniture pads, then I had to add an hour to my moving day, driving to another location to get them. The young woman working there when I picked up the auto transport trailer was unhelpful, and in fact, uncommunicative. I honestly think she was stoned... yes, literally high on pot. The entire inside of the U-Haul location smelled like pot. I had to ask her each question 2-3 times and her only response was to call someone on her cell phone and talk for a few minutes before answering my questions. She wouldn't even look up at me. The person who was supposed to be there to connect the trailer to my truck wasn't there. I had to wait about 45 minutes for him to show up. NEVER AGAIN will I use the U-Haul location at 370 Union Avenue, Memphis, TN. While I was waiting on the trailer guy someone in line behind me told me they thought this was the worst U-Haul location ever. I 100% agree.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
4.0

The Rep yelled at me telling me i couldn't park the truck where i did. When i dropped it off there was no inspection, no receipt given. Only that i would get something in the email. They didn't even check to see if the dolly was in the back. Left me open to amot of porential liability.

John D. 
Rating:
1.0

Customer did not leave a comment.

Jermaine A. 
Rating:
5.0

Customer did not leave a comment.

EARL K. 
Rating:
5.0

Customer did not leave a comment.

Ramona J. 
Rating:
1.0

Shortly after I pulled into the return location, I observed a U-Haul employee and a customer arguing (shouting) at each other. The customer seemed very angry, and was verbally insulting the U-Haul employee. The U-Haul employee was returning insults and demanding that the customer leave immediately and not come back. After a couple of minutes, a male U-Haul employee approached the customer and pulled out a handgun (halfway) from a shoulder bag, and was making comments (I'm assuming he was telling the customer to leave the property). After a couple more verbal exchanges, the customer left. This is absolutely unacceptable. U-Haul employees should not be permitted to carry firearms. If there is an issue, the police should be contacted and employees should not continue to argue with a customer. I did not feel safe at the return location (Memphis, TN - Union Ave). This could have easily escalated into a life-threatening situation, and from my perspective it was 100% preventable (with professionalism and equanimity).

George S. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO B. 
Rating:
3.0

Customer did not leave a comment.

EDchad D. 
Rating:
5.0

Very easy dropoff. Would recommend.

Kevin W. 
Rating:
1.0

service was horrible, the young lady that was working the counter did not want to help with my rental. I arrived at 10:00am my reservation was for 9:30am, She didn't even look at the computer and told me my reservation was cancelled because I wasn't there at 9:30am but yet I rented the equipment for 24 hours, I had to call customer service which they got the rental corrected, Union Ave Uhaul has very poor customer service.

Shelton W. 
Rating:
1.0

They sneak in a cleaning fee that isn't discussed until after the truck gets dropped off. All fees and expenses should be known up front. They hold money that wasn't explained in the policy. Very unprofessional!

Sherra M. 
Rating:
5.0

Customer did not leave a comment.

CAROLINE H. 
Rating:
1.0

Staff was not helpful. Hard to understand. Not friendly. Lazy!

april K. 
Rating:
3.0

One of the associates had her granddaughter on the premises. Although she didn't appear to be an unruly child, I feel the decision was unprofessional.

Moiya B. 
Rating:
1.0

I had a reservation almost a month in advance and still had trouble with getting my equipment on the day of my move even after multiple confirmation calls and numbers.

Carley B. 
Rating:
5.0

Customer did not leave a comment.

Molly C. 
Rating:
4.0

Customer did not leave a comment.

Dean K. 
Rating:
4.0

Customer did not leave a comment.

Clint B. 
Rating:
2.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

Organize the trucks better so it's not blocking the entrance.

Brianna B. 
Rating:
1.0

Customer did not leave a comment.

Carmen H. 
Rating:
1.0

I love Uhaul. If you look at my records you can see that. I always use you guys and have always had good experiences until this one. I received the truck at the Memphis location and told the workers there quickly that the ac wasn't working after doing my inspection. They called a guy to the truck and he revved the gas a little (please check your cameras for proof) and played around with it a little and it turned on but it didn't stay on when I left the facility. I had to drive across country to Texas with my 6 year old child in the heat. It came on occasionally for about 3-5 mins maybe 2 times. I made your team aware of my issue once I returned the truck at the drop off location and they advised me to use the 1800 #. I did and the guy was rude and said I should've called roadside. I never thought to call roadside because I thought it's only for tire changing and things of that nature. He said a manager would call and she did. She returned $150. Her voicemail is what really makes me angry. She was calling me a liar basically without saying it. She told me they are returning $150 and it's weird because no one has had a problem with that particular truck. I have no control over that. I had a problem with the truck and the ac was not working. This is the worst experience I've had with a uhaul company and would not recommend anyone use this location.

Jalissa R. 
Rating:
4.0

Customer did not leave a comment.

ALFONSO A. 
Rating:
4.0

Customer did not leave a comment.

Cathy H. 
Rating:
3.0

Customer did not leave a comment.

Harold D. 
Rating:
5.0

Very polite ladies.

Stephen K. 
Rating:
5.0

Everything was perfect on this move. Didn't see any need of improvement. Thanks you

antony B. 
Rating:
1.0

At drop off and pickup the employees were lazy. At drop off I asked the receptionist to place the uhaul on my name and take it out my daughters name and she refused to do it stating it's to much paperwork. Then at drop off the guy refused to do me a paper receipt stating he had to calculate everything thing I told him I'll wait especially since no one was there and got extremely upset saying It'll take him 25 minutes

Dextiny K. 
Rating:
4.0

Out of blankets and dollies. Worker came in as we were about to leave and found both in another truck. Yay!

Shirley H. 
Rating:
2.0

The office staff needs a crash course in customer service. They were abrasive at best.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Nathan L. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

geno W. 
Rating:
4.0

Location was easy to find and had all the equipment we needed. Thank you!

Andrew L. 
Rating:
1.0

When I first arrived to the location manager guy had an attitude problem we made it perfectly clear there were Zero Tolerance today for the police if any customer gives them problem when I went outside to ask for help where the truck is he act like he didn't want to help me find the truck was dirty in the cab I rent trucks every other month from U-Haul this was the worst service ever

Mack M. 
Rating:
3.0

Why have 24/7 access and allow me to book my truck for pick up hours before the store opens if I can't get the keys until the workers get there???

Karsyn L. 
Rating:
4.0

U-HAUL was returned and keys were left in drop box on July 23, 2022 at 370 Union Ave, Memphis, TN. Chara and Crystel were very polite and professional, Latory was somewhat haughty. We appreciate the use of the Uhaul truck for 3 days, we also returned it with MORE gas than was required.

Lyn A. 
Rating:
5.0

Customer did not leave a comment.

Derek L. 
Rating:
5.0

Customer did not leave a comment.

Mason L. 
Rating:
1.0

Location rented the trailer to someone else. I showed up at 8am, they opened at 9:30 am, and then they were late on top of that! So I was there at 8:00, 9:30, 1 P.M. and ant hen again at 2 P.m after they returned from lunch, only to discover the trailer had been rented! I had to go an additional 20 miles to get a different trailer, larger than I needed by 70%. Nothing that occurred on this Friday concerning UHAUL went well, and wasted hours of very limited time I had in Memphis. The entire event was a S__* Show. Never again.

james G. 
Rating:
5.0

Fabulous customer service, can't say enough about all the help we received that day, definitely will recommend that location to others

Michael B. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
4.0

Although the area was small, the staff were pleasant and very prompt. I was checked in, the trailer attached, and ready to go very quickly.

Tricia W. 
Rating:
5.0

Customer did not leave a comment.

Willie L. 
Rating:
3.0

Unless they can provide what I have reserved, I don't recommend it.

Yiwei H. 
Rating:
2.0

I put 65 in the tank and they still charged me 40 claiming it wasn't at half a tank.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

keithan R. 
Rating:
5.0

Customer did not leave a comment.

chris C. 
Rating:
3.0

Customer did not leave a comment.

Johannes B. 
Rating:
1.0

Fire the entire staff and build from scratch , people with a professional attitude

Everett J. 
Rating:
5.0

Quick review of check-out of the equipment after using on-line check-in, courteous and friendly person processing our rental, hooked up the trailer for us and performed safety check while giving instructions on operation of the vehicle while towing.

Denny B. 
Rating:
5.0

Nothing needs to be done, my experience with UHAUL union Ave was great no complaints!

MONICA J. 
Rating:
5.0

The employees were incredibly kind and helpful, particularly in spite of some customers who were trying to make things difficult.

Jason E. 
Rating:
4.0

The truck was mostly clean and well maintained overall, but the ramp was broken and it took 3 of us with one person under the truck to pull it out for use. When it was finally retrieved, we noticed one of the bars was broken. The location had plenty of blankets, trucks, trailers, and packing material. Customer service was friendly.

Steven B. 
Rating:
2.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
1.0

Let them know that the small uhaul dont come with ramp. Answer the phone and not tell a customer im notngone pick up. Didnt help me finish check in when i was having a problem with app. The manager Christal was very rude. Its been a few days and i still havent gotten my remainder money released back to me

Hortensia W. 
Rating:
1.0

Bad experience with the lady at the desk. She has an attitude. Not helpful. Not customer-oriented. Clearly, doesn't care. I would like to discuss the experience with someone over the phone. My cell phone number is 573 529 7250

Muhammad R. 
Rating:
3.0

Very convenient- thank you

Vonesha M. 
Rating:
4.0

The U haul representatives were professional and knowledgeable. My service was swift and they were very courteous.

Carlus P. 
Rating:
5.0

Customer did not leave a comment.

Kristin E. 
Rating:
5.0

Customer did not leave a comment.

Sandeep G. 
Rating:
4.0

Customer did not leave a comment.

Jason F. 
Rating:
1.0

You need to fire everyone that works there.They are not helpful and they are extremely lazy. The check in attendant wouldn't even unhitch the equipment from the truck.

Rufus W. 
Rating:
1.0

Absolutely horrible experience. I had placed a reservation a week prior to pick up a 26 foot truck at a specific location. Called the day before as uhaul requested and the designated location gave my truck to another customer and I had to use additional mileage to go to another location which was not close and deal with extremely rude people to rent the same type truck I reserved . Very stressful . And to top it off the truck leaked water like a waterfall during a sudden thunderstorm drenching all of my things and ruining them. There was 3 inches of water standing in the truck . All of the movers were in total shock . Everything got soaked . This was the worst moving experience of our lives and we have had many over the years . Nightmare!

Steven W. 
Rating:
3.0

Customer did not leave a comment.

Kenneth V. 
Rating:
5.0

Always pleasant and quick to help.

John M. 
Rating:
1.0

Location has extremely POOR customer service. No customer service skills whatsoever. Too many issues to list. Absolutely horrible. I cannot even start to comment why because I'm trying to put the whole thing behind me. Find a local neighborhood dealer or choose another company altogether. Next time I will gladly pay dobule to avoid this experience..

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
4.0

Customer did not leave a comment.

Kyle P. 
Rating:
3.0

The rear door will not close after we loaded all our stuff.It wasted hours of our time. Help line will not answer the phone. When we returned the truck, the staff did not even say anything when we said the door would not close. Worse service!!!!

VISWANATH C. 
Rating:
3.0

1) I was overcharged on Rental. When I made the reservation it showed a charge of about $45. But when I went to pickup the truck it started to show a charge of about $116 2) I drove the truck 9 miles. Before dropping off the truck I pumped in gas and made sure the gauge was back at where it was when I picked up. I have pictures of that showing that gauge was returned to its original position. But uhaul charged me extra saying that I did not have gauge back at its original position I have opened up a case to get refund for the two things mentioned above.

Omar J. 
Rating:
5.0

Customer did not leave a comment.

Tia W. 
Rating:
2.0

Truck was dirty upon pick up and was not thoroughly checked before sending receipt.

Kahlia C. 
Rating:
4.0

Customer did not leave a comment.

deborah T. 
Rating:
4.0

Everything was good at the drop off site too. Staff was knowledgeable and friendly.

dawna Q. 
Rating:
5.0

Service and Equipment at this location is always on point! Management and staff work together to create the ultimate customer experience and it shows. I prefer this location over any other location in the city because of the people who work there.

Corey T. 
Rating:
2.0

The staff at the counter are just very very unhelpful and have a bad attitude.

Adam T. 
Rating:
5.0

Nothing

Evelyn E. 
Rating:
5.0

The new? streamlined checkin process was a big improvement since the last time I did this.

Brian H. 
Rating:
4.0

Customer did not leave a comment.

terry K. 
Rating:
5.0

The woman that helped me was Excellent

Gregory A. 
Rating:
1.0

The air conditioning at the Union Avenue was not working during a HEAT Warning ⚠️ Only one manager was working and she hooked the trailer up incorrectly with the chain dragging. The two dollies not the pad I ordered were provided and THE TRUCK still had a lock on it !!!! I had to purchase both a dollie and bolt cutter to use the equipment. This location should be closed until corrections are made there !!!

Daniel S. 
Rating:
3.0

Please make sure the U-Haul app coordinates with the UHaul locations. I did not receive the van I reserved, nor did I receive the auto transport at this location. I had to go to another location to pick up the auto transport.

Andrew H. 
Rating:
3.0

Attendant was minimally helpful and failed to apologize for a terrible truck.

Mark M. 
Rating:
1.0

Customer did not leave a comment.

Muneer C. 
Rating:
4.0

Front end of truck was chewed up and there was paint on the dashboard.

DAVID R. 
Rating:
1.0

They changed me for 2 storage when I want to other u haul and they told me that they will give me one price once but a storage if I need more room. They give me 2 small storage when I had a 3 bedroom house and living room and den it wasn't a offer move and I move out on the march 1 and they still charge me to move out I will never came back to U-Haul to order me a storage never again if you only have something small you should give a person one price on a storage I'm only going to order a truck from our

Tiffany M.  |  Overall Experience 
Rating:
5.0

Mrs. Crystal is the best.

Timara F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

naomi n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NIGA S.  |  First Impressions 
Rating:
2.0

Wen i made it to my drop off location the managers insisted I could not the discount offered to me. After 30 minutes I received the discount. Next, I was told at my drop off location I had until 7 pm to finish unloading to turn in my rental equipment. i was done near 6 and the office was still open. As I was standing behind a customer I pulled out of line and told I was not to expect a refund in cash although I paid in cash.i was asked for a receipt but had not checked the Renta equipment in yet. I received the run around. After I stated how I really wanted my money I left the office when I tried to come back in I was treated in a hostile manner while being stopped at the door. The Uhaul company on Union Avenue. The GM Crystal called was very unresponsive.I was stereotyped.i was told I couldn't enter the store due to me being upset with the service.i asked to return the key to my truckand was told I couldn't receive a invoice a piece of paper that shows at least I did return the equipment. I couldn't get any respect unless I was the white man in front of me who's received sympathy for his car being stolen although I had just traveled over 300 miles with two little kids and little no help unloading or loading my home. This is false advertising by uhaul and complete discrimination by the assistant manager who the GM Mom when she called to get authorization to go forward with my first month of free storage. I will never recommend uhaul of Memphis on Union Avenue.they so wish washy and so clicked up you can't get your money back if a deposit was made at least I can't.

Laquinta P.  |  First Impressions 
Rating:
4.0

This is my first time dealing with U-Haul’s storage facility and, I’m hoping this rental experience wil be everlasting.

LEROY E.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

CINDY A.  |  Overall Experience 
Rating:
3.0

Should be able to rent after 3. The young man working at 4:30 on Thursday 9-2-21 was not helpful or polite. The ladies early morning on Friday 9-3-21 were helpful, polite & competent.

Chris R.  |  First Impressions 
Rating:
5.0

They were so very helpful friendly and very nice with their customers and I recommend that everyone on this shift get a raise

naomi n.  |  First Impressions 
Rating:
2.0

The most rude and unprofessional staff I have ever e8. I have never been to an establishment where employees were so out of line. It stinks that these people seem to not like their jobs, but don't take it out on the customer...honestly this location need a makeover with employees or to be completely shut down. I have don't business with Uhaul many times. This experience takes the cake and Iwill be considering other options in the future for my moving and storage needs.

Ashley C.  |  Overall Experience 
Rating:
2.0

For the price that it cost me to store my items in the storage it wasn't really well kept. I had over $500 in damaged items. There was nice that got into the unit and ate threw my brand new mattresses and urinated on them. They ate kids clothes toys electronics and even toiletries like powder and soaps. I didn't think that having everything packaged in plastics and boxed down would still cause so much damage. I had this unit from July 2019 to Jun 2021 and the price went up and the maintenance went down. This was an awful experience and u-haul must do better. I still have went through everything as of yet but I know there may be more damaged items bsce some boxes are covered in rat feces and urine. Thanks one of your valued customers

Keoka B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monroe R.  |  First Impressions 
Rating:
5.0

Ms. Crystal, and the rest of the U-Haul employees are an awesome group of respectable personnel. Great job putting this crew together.

Everleana J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa P.  |  Online Move In 
Rating:
5.0

Great staff and storage location!

james g.  |  Overall Experience 
Rating:
3.0

I moved out on January 18th and I am still being sent rental bills for February, now with late fees. It's been two and a half weeks - what gives, Crystal?

KIM H.  |  Overall Experience 
Rating:
5.0

Crystal help me to get in quick and out quick with a 15' Truck and gave me a storage unit to store my furniture. She did an excellent job

ONeil J.  |  First Impressions 
Rating:
5.0

I’ve truly had a stellar experience at this location. The entire staff have been helpful and have given me great customer service no matter what!

nefertiti o.  |  Overall Experience 
Rating:
5.0

The knowledge and expertise gives me confidence when moving and using Uhaul. And customer service is always outstanding!

KOZETTA T.  |  First Impressions 
Rating:
5.0

The staff and management are always personable, professional, respectful, and knowledgeable. It makes my life easier!

KOZETTA T.  |  First Impressions 
Rating:
5.0

Manager Crystal made my moving experience positive, was always available to answer questions, and kept a great attitude every time. Best customer service I’ve had in a very long time from any company.

OLIVIA B.  |  Overall Experience 
Rating:
4.0

I could never get in my storage unit and it was way to expensive.

Shawona H.  |  Overall Experience 
Rating:
1.0

My card for my unit does not work

Jasmine M.  |  Reservation 
Rating:
1.0

I reserved a storage space, but when I arrived to unload the moving truck the space had been leased. The uhaul facility had nothing else available and basically told me "good luck".

Michael D.  |  Reservation 
Rating:
5.0

Excellent service and staff

JUANITA R.  |  Overall Experience 
Rating:
4.0

I would recommend you facility to anyone looking for storage or moving supplies.

lori w.  |  Overall Experience 
No reviews have been submitted for this location.

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