Customer Reviews for U-Haul Moving & Storage at Union Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Union Ave

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Laquiesha C.
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Great customer service

william G.
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Grwat

Tyrel M.
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The young guy at pick up was super helpful and accommodating. These guys are pro's. Thanks again for making my experience a pleasant one.

RONALD B.
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Customer did not leave a comment.

Sandra S.
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I didn't understand my bill for 2hrs I refilled the truck. 19.99

Eugene C.
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VERY GOOD PLACE TO DO BUSINESS

KIMBERLEY D.
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Keep a working printer.

TAYLOR S.
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Customer did not leave a comment.

Williams B.
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The person who helped me was Octavian Butler and he did a very nice job. He was friendly and knowledgeable and helpful

PATRICE J.
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I found Octavian Butler rude, disrespectful, and completely unwilling to escalate an issue I had with additional fees. I will never rent from this location again!

WENDY F.
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No suggestions for this visit. The U-Haul team did a great job!!

FERMON M.
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Personnel very knowledgeable and helpful

Danielle S.
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Customer did not leave a comment.

Marvin A.
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The people at this location are always very pleasant to work with the whole staff

ROBERT S.
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Customer did not leave a comment.

Ivory G.
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Customer did not leave a comment.

Rhonda F.
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Customer did not leave a comment.

CARLY B.
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Customer did not leave a comment.

Tamaira S.
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Customer did not leave a comment.

KIANA J.
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Nothing the service was very nice and the and the Uhaul was very clean

JARON H.
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Customer did not leave a comment.

JACOB R.
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Customer did not leave a comment.

Tomeka J.
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The customer service was impeccable. Great job!

ALONZO S.
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The price of rental seems to go up for the product I rented ... I understand what business but the product is the same ? I think it is , over head should not be passed to customer when the product is the same ...

Giacomo M.
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I had reserved a utility dolly, but it was not available when I went to pick up the truck... how am I supposed to move without that? If I had it reserved why it is not available? Furthermore I was told that if I bring back the truck after 7:30 PM I would be charged an extra 19 $ + 10 $ which did not happen, I am doubting weather the information I received was truthful.

Tavares L.
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I filled the tank full with fuel and didn't get reimbursed. It wasn't full when I picked the truck up. The windows was dirty.

DOUGLAS W.
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Customer did not leave a comment.

Bonnie A.
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Customer did not leave a comment.

STEVEN H.
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Customer did not leave a comment.

Lee A.
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Good service. Truck worked well. Thanks

John O.
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Customer did not leave a comment.

Somasundaram R.
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There is no 8 feet truck in the location where I booked. When I reached there I came to know that there is no 8 feet truck but in the online it was showing lathered is 8 feet truck. This has to be fixed. But they gave me a bigger truck and my work was finished. I am satisfied with service.

Loretta B.
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Nothing

Thomas S.
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Customer did not leave a comment.

Forrest G.
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Customer did not leave a comment.

Johnny C.
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every body at the counter at both places I had to go did what they could. But the problem was with the controller. If I had wanted to pick a truck up 30 miles out of my way . There is a reason I picked the location in the first place it was close for me . Then when I get to the downtown location ,cause the place were i placed my order week in advance didn't have the truck. When I get to the downtown location the truck was not there.. So I had to go to midtown and pick it up. If a customer want to pick a truck at a certain location ,make damn sure its one there! There was plenty of time to have a truck at the location I wanted!

SALLIE D.
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Customer did not leave a comment.

Trevor M.
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Excellent service!

HOON L.
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There staffs are very friendly and kind. Thank you for their detailed explanation.

Nancy H.
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Customer did not leave a comment.

MICHAEL G.
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Jamal was very helpful and kind. Very professional

Cantis R.
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Make sure each location is stocked with the supplies needed. I had to to another location for furniture pads.

Rakesh P.
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Customer did not leave a comment.

David J.
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Customer did not leave a comment.

cheryl O.
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Very smooth process, friendly faces, knowledgeable staff.

Jackson Q.
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The online checkin was a bit clunky. The owner at this location was first rate, really helpful.

Claude P.
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Keep up the good work

Chris B.
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Customer did not leave a comment.

RHONDA H.
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I've rented from this location many times and they have always been awesome!

Richard J.
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This location was super! We had an issue with the light connection on our vehicle. We could not get brake or signal lights to work properly on the trailer. Jamal, U-Haul rep on site, spent an hour trying to help us to get them to work. He went above and beyond! He was friendly and helpful! Wonderful young man!!!

Natalie F.
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Customer did not leave a comment.

brandon M.
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Staff was excellent! Very nice

Thomas W.
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Customer did not leave a comment.

Tiffany H.
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I reserved a truck in July 31 for a one-way move on Sept 25, pick up time 1pm. I arrived on time and was given a truck with a cracked windshield. The employee said they were aware of the crack and it was the only truck they had. Having no other choice than to accept the truck, I was annoyed to be given a detective and unsafe truck.

Adrienne A.
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Customer did not leave a comment.

Linda F.
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When there is a change in the reservation, it would help customers better understand the changes if the company would notify them why prior to their arrival. Even so, the representatives were very friendly, and polite and I was given a satisfactory explanation along with a very clean up to date truck. Thanks for the service!

DANIEL W.
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Customer did not leave a comment.

earnest R.
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Keep the people who took care of me they were very professional and knowledgeable and nice.

Guy D.
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Customer did not leave a comment.

derick L.
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First pickup location had two trailers lights did not work on either. Had to drive 20 miles to another location.

John M.
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Always pleasant and helpful.

Grover C.
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Octavia Butler assisted me and was excellent! Very quick and personable! Made sure I was completely satisfied prior to leaving.

Tyneshia M.
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Lower your prices

FELICIA P.
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Customer did not leave a comment.

robert C.
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Customer did not leave a comment.

Jared H.
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Customer did not leave a comment.

kentrelle E.
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Customer did not leave a comment.

Horace B.
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Great service.

Tyshun L.
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Customer did not leave a comment.

GARY R.
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Other than a screw in a tire it was great

jasmine T.
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Customer did not leave a comment.

Erin M.
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Customer did not leave a comment.

Johnathan Y.
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The wait time on calls. They are extremely long an if you lose connection they don't call back to continue helping you they move to the next an it is really time consuming and frustrating. Also the mobile check out is only if your phone is working if it dies you can confirm anything with out a text . So it is hopeless! If I could rate the online and phone customers service it would have been below satisfaction. Highly disappointed... I will not use it again the people you deal with are 1000000%better in person.

Erin J.
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Customer did not leave a comment.

John S J.
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Crew was great. Guided me in and had me ready to go in minutes.

LAWRENCE A.
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Very friendly & efficient attendant.

Verleada T.
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Customer did not leave a comment.

Jhoilan B.
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Customer did not leave a comment.

Katherine C.
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Customer did not leave a comment.

Nikolas P.
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Customer did not leave a comment.

James D.
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Nothing- the manager was on top of everything. Including, but not limited to, noticing I had reserved for 1AM instead of 1PM they called me and cancelled and we rescheduled. The guy who helped me get the truck was efficient and friendly. I will use this location exclusively. Thank you and hats off to Uhaul!

david D.
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The staff was great and helpful!

Paul B.
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Customer did not leave a comment.

BETSY R.
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The location had no dollies available to help move our appliances. We had to borrow a friend's equipment to help us move. Other than that, we were pleased with the service.

alton W.
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Have better attitudes. If there are any changes made to a reservation, give the customer more notice than the day of.

john M.
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The personnel were friendly and very helpful,

ALEXANDER B.
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Customer did not leave a comment.

James W.
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🙂🙂🙂🙂🙂🙂🙂🙂🙂

Jason T.
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This location had the best employees working that I have dealt with at a uhaul location, efficient and friendly

Aaron B.
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Customer did not leave a comment.

Elaine R.
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Customer did not leave a comment.

Christopher C.
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Greg was awesome!

Ruth W.
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Customer did not leave a comment.

Christopher C.
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Greg checked us in. He was very attentive and very professional. He communicated so well. NICE JOB GREG!

Samuel S.
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Customer did not leave a comment.

elvis J.
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Great staff always professional and courteous and friendly

Kristin H.
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Customer did not leave a comment.

John N.
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Customer did not leave a comment.

Constance T.
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Customer did not leave a comment.

ANDREW J.
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We were promised a 17 ft truck by your rep who said he was at the Union location. I asked to confirm that he had one several times. I left my house after speaking to him and told him I would be there to pick-up the truck in 30 minutes. When I arrived I was first told that I didn't have a reservation. Then I was told that I had reserved 15ft truck. I was also told that I had not spoken to a rep from the Union Ave Memphis location and that they never hD a 17ft truck. I was lied to and mislead. This is a clear case of bate and switch and seems to be an approved corporate mode of operation. I would demand the $50 rebate for my truck not being available but as I looked at my reservation that came sometime as I was driving to your store I saw that your rep reserved a 15ft truck. I will never recommend your company to anyone. Even though you are a monopoly and other option are very limited I will encourage friends to search for other ways to make their moves.

Everleana J. | Overall Experience |
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Ms. Crystal, and the rest of the U-Haul employees are an awesome group of respectable personnel. Great job putting this crew together.

Lisa P. | Online Move In |
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Customer did not leave a comment.

james g. | Overall Experience |
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Great staff and storage location!

KIM H. | Overall Experience |
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I moved out on January 18th and I am still being sent rental bills for February, now with late fees. It's been two and a half weeks - what gives, Crystal?

ONeil J. | First Impressions |
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Crystal help me to get in quick and out quick with a 15' Truck and gave me a storage unit to store my furniture. She did an excellent job

nefertiti o. | Overall Experience |
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I’ve truly had a stellar experience at this location. The entire staff have been helpful and have given me great customer service no matter what!

KOZETTA T. | First Impressions |
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The knowledge and expertise gives me confidence when moving and using Uhaul. And customer service is always outstanding!

KOZETTA T. | First Impressions |
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The staff and management are always personable, professional, respectful, and knowledgeable. It makes my life easier!

OLIVIA B. | Overall Experience |
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Manager Crystal made my moving experience positive, was always available to answer questions, and kept a great attitude every time. Best customer service I’ve had in a very long time from any company.

Shawona H. | Overall Experience |
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I could never get in my storage unit and it was way to expensive.

Jasmine M. | Reservation |
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My card for my unit does not work

Michael D. | Reservation |
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I reserved a storage space, but when I arrived to unload the moving truck the space had been leased. The uhaul facility had nothing else available and basically told me "good luck".

JUANITA R. | Overall Experience |
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Excellent service and staff

lori w. | Overall Experience |
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I would recommend you facility to anyone looking for storage or moving supplies.

No reviews have been submitted for this location.

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