Customer Reviews for U-Haul Moving & Storage at Union Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Union Ave

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Tony T. on

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patrick G. on

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The A/c was intermittent through my trip. The Fan would stop for a few minutes then cut on for while. Then stop blowing for a few minutes. This was common through out the trip.

Crystal N. on

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The check engine light was on the whole drive. Nothing was mentioned about it.

shellie K. on

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The attendant at the lot said that everything was ok to take the trailer. Later that night I discovered the trailer had no running lights. Had to drive 6 hours in the dark with no lights. When I returned the trailer it was found that the light problem was in the trailer & not the vehicle that was pulling the trailer.

Tony T. on

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eugene C. on

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Dana C. on

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My experience was great! The young man who helped me had really good customer service.

ANDREA E. on

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I never got my $50 credit from the first U-Haul location that I was supposed to have received the U-Haul from. I’m thankful that I ended up getting a U-Haul from the union location! Deon was absolutely fabulous! He needs a raise! He is a wonderful example of customer service at U-Haul!

Jared B. on

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Shalondon J. on

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Aaron K. on

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Both of the young gentlemen working this facility were very accommodating and provided excellent service. I believe one gentleman was named Octavian. Always happy to refer someone to this location for the great service.

laqioua D. on

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Richard C. on

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The furniture blankets I rented were never given to me and I had to go back to pick them up The biggest downside was the truck said it was a fuel economy saver but it only got 8 miles to the gallon Gas guzzler!!

Tony T. on

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Aaron A. on

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Octavian was such a nice guy. Very helpful and accommodating. Truck was clean and well maintained. So was the location. There was a small accident that caused damage to my car but that’s why they’re called accidents. In no way will that affect my choice to return in the future.

Jordan W. on

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It just seems like every time I use U-Haul I don't have a good experience I had a gift certificate that I was trying to use and one person told me to wait until I got back with the truck and then when I did that they'd already charged my card told me I couldn't use my gift certificate so I just feel like somebody needs to be trained better or something because it's ridiculous that I have a gift certificate and couldn't even use it.

Stan L. on

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John H. on

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Alejandro E. on

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John M. on

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John F. on

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Steven P. on

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Charlene C. on

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Too expensive. I feel I should have been given a better deal I rented a truck & got a storage. I would not recommend this to anyone.

Tavonne R. on

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Improve prices.

Stanislav T. on

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KOZETTA T. on

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The knowledge and expertise gives me confidence when moving and using Uhaul. And customer service is always outstanding!

Terrie M. on

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Mark L. on

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Very efficient process, nice folks

Loretta S. on

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I was charged $60 extra to pick up a vehicle in Memphis even though I reserved in Ms

todd F. on

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Your company is tone deaf and should be out of business in 3 years. I've angrily put up with renting your trucks for 5 times now and had major problems every time. The last time is now officially my last time. I went to Lamar Ave and did the whole remote on line rental of a truck, you charged my credit card and the Box 002 did not open. Had to rent Ubers to get around while mosquitos bit me trying to open the box. Next day I called and manager said "Oh I thought it was box 001 that had problems" WTF? I responded with "No box 001 was not locked and had two van keys in it but no truck". Next day I rented from Union Ave but they told me my normal truck rental about $150 total would now be $450. AGAIN WTF? I left and said when I returned the truck I would pay the bill and cancel for dispute when I got home. YOUR COMPANY IS F'D UP.

kimber W. on

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My response to the questions come at the hands of the lack of abilities for the desk clerk to give us proper attention regarding our request for a 6 by 12 trailer upon speaking to U-Haul reservation I spoke with the young later regarding the type of equipment we needed which was the largest clothes trailer that they have available she made it clear to me and everything was taken care of and that I could pick up on the 27th for 2 days between 5 p.m. and closing I need to get to 370 union Memphis Tennessee to find that our contract agreement had been dissolved at 12 noon and that there was no available rentals for us on that day the young lady then proceeded to call around to see if she could find us a unit she touched bases with someone at Watkins and said that they had a 5 by 8 once we arrived the young lady stated that she just told her yes they had one on the lot and that it was not for rental but she didn't tell her that before we left and drove across town to get there needless to say we had to drive back to Union where we originally started from to pick up a 5 by 8 something we didn't need but made use of it and for that it kind of turned out lost time and effort I spoke to someone at the U-Haul reservation for compensation I was told that I would hear something within 48 Hours up until this point I'm sorry 48to 72 hours I have not heard from any1

John C. on

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Joseph H. on

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KOZETTA T. on

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The staff and management are always personable, professional, respectful, and knowledgeable. It makes my life easier!

OLIVIA B. on

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Manager Crystal made my moving experience positive, was always available to answer questions, and kept a great attitude every time. Best customer service I’ve had in a very long time from any company.

Shawona H. on

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I could never get in my storage unit and it was way to expensive.

Jasmine M. on

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My card for my unit does not work

Michael D. on

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I reserved a storage space, but when I arrived to unload the moving truck the space had been leased. The uhaul facility had nothing else available and basically told me "good luck".

JUANITA R. on

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Excellent service and staff

lori w. on

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I would recommend you facility to anyone looking for storage or moving supplies.