Customer Reviews for U-Haul Moving & Storage at Verona Road

7590 reviews

4716 Verona Rd   Madison, WI 53711
(Just South of Home Depot)

(608) 807-0402

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(608) 807-0402

4716 Verona Rd
Madison, WI 53711
(Just South of Home Depot)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Smooth drop off

Linda S. 
Rating:
4.0

Quicker check out timing. I waited 20 min for someone

Todd S. 
Rating:
1.0

I have had extremely positive experience with Ben who took the extra time and effort to fix wiring after hours to get me going next morning. Next morning - terrible experience with one staff member who said ‘I am not going to give you the motorcycle trailer if you don't bring it back by 7 tomorrow morning'. Manager was very helpful and professional in dealing with the situation. What would have a great abs positive experience turned out to be a bad one, attributable to one bad apple.

SHREEDHAR R. 
Rating:
5.0

Staff well trained and very knowledgeable

Jim R. 
Rating:
5.0

I would rather comment that the entire location provided exceptional service for the entire rental process. Pickup staff had my best interests in mind as they worked through the details of the order and the drop off staff was very courteous. The online U-Haul ap was extremely useful and made the rental experience a breeze. Thanks to the entire staff.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

RALPH S. 
Rating:
1.0

Phones at my storage facility are always forwarded, can't speak to anyone on time, contract was not forwarded to me, can't set up auto pay, half of the staff i speak with in person or on the phone are good, the other half have a bad attitude and are not knowledgeable or helpful. The man who helped me out on site was great, everyone else has made this process difficult and cumbersome. Online chat was not helpful

Adam H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUANGCHANH K. 
Rating:
5.0

We had an excellent experience with the U-Haul containters. We would recommned them to others.

Deirdre M. 
Rating:
4.0

Was disappointed that Uhaul does not pro-rate monthly fee. Had to pay a full month for only using storage for 3 days.

David G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny F. 
Rating:
5.0

Customer did not leave a comment.

Joel T. 
Rating:
5.0

Vacuum and dust the interior. Wash the exterior.

Martha M. 
Rating:
5.0

Brenton checked us out - assisted us immediately and had a fun personality . His customer service was excellent in treating us as a valued customer and we walked away knowing we rented from the right place! Thank you !

KEITH R. 
Rating:
3.0

Customer did not leave a comment.

Ashley K. 
Rating:
5.0

Customer did not leave a comment.

Christine P. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Helpful, friendly staff

Allen R. 
Rating:
5.0

Customer did not leave a comment.

JULIE S. 
Rating:
5.0

Customer did not leave a comment.

LYNN B. 
Rating:
5.0

Great equipment and the service quick and easy.

William S. 
Rating:
5.0

Customer did not leave a comment.

HECTOR C. 
Rating:
2.0

The truck itself was poorly maintained and made “clunking” noises while driving. There were no straps to rent, and none were included in the truck. Finally, the location itself was not safe for COVID. The service desks were in a dead-end pathway, such that after talking to the staff member, you had to walk past every other person in line. Multiple staff members, including ones handling the trucks and talking to us in the parking lot,, wore their masks on their chin only, exposing their mouth and nose.

MEGAN A. 
Rating:
5.0

Customer did not leave a comment.

PERRON N. 
Rating:
5.0

Customer did not leave a comment.

IKE F. 
Rating:
5.0

Customer did not leave a comment.

NELSON M. 
Rating:
4.0

Customer did not leave a comment.

MARTIN C. 
Rating:
5.0

Let customer know where to drop the Keys after hours when closed. What time they close. I rented a cargo Van Uhaul. At that time i didn't know what time they closed when I rented the Van. It was 5 hours before they closed. Never was told where drop box keys was. And what time they closed. I was lost at the Uhaul parking lot. I left the Van parked with keys left inside the Van. Horrible experience that Rental day

Jose T. 
Rating:
5.0

The reservation process online should be streamlined- too cumbersome. The experience at Verona Rd U-Haul was exemplary!

Henry L. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Have the gas tank full instead of 7/16th full, makes it difficult to judge how much to add or not.....

George J. 
Rating:
4.0

Customer did not leave a comment.

Karen E. 
Rating:
3.0

Customer service sucked. No instructions, no rules explaining ac lined. Cost prohibitive.

John H. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Very friendly and accomodating.

Molly O. 
Rating:
4.0

Customer did not leave a comment.

Adric K. 
Rating:
4.0

advertise the real price - not the $19.95 - can't rent for that.

KATHLEEN W. 
Rating:
3.0

There was on gentleman that was very helpful another gentleman was very rude and he didnt seem to want to do his job.we were not informed of the milage fee staying the same no matter the day we tried 2 to 3 times to pay on bill they wouldnt take the money my card got screwed up in the system my wifes card didnt work either the rude one almost demanded we bring diffrent card oh and before all that when we first got there to pay on bill and they looked me up he rudley said we were lucky we stopped in because they were about to report it stollen and we had called in everyday we needed extra time.plus wouldnt let us pay on the bill so by not letting us pay on bill because card didnt work we ended up spending more on gas milage then was needed im very discusted with the lack of information attitude by the employee threat of arrest me and my wife are both disabled and suffer from severe stress and anxiety and depression this experience has just made me and my wifes stress level increase i feel cheated and was treated rudely im seriously thinking of consulting a attorney for the mental stress this has caused us we live on a fixed income and that bill was outrageous your employees need better training and customers need to be more informed of what you will be billed and them refusing to let me pay on the bill was just wrong i will be calling corprate office on monday

Paul P. 
Rating:
2.0

I was quoted by three different people and told those individual the exact same story and was quoted three different prices which I'm not sure how that's capable. There are very disconnecting always worried about their phone Reading their texts and responding to the text right in front of you while you're trying to get your guys's service it's a little rude but maybe I'm just old school

KESHIA B. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Very good rental experience!

Craig L. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Very efficient and very professional!

Scott S. 
Rating:
2.0

Customer did not leave a comment.

AMANDA G. 
Rating:
4.0

Customer did not leave a comment.

RICK H. 
Rating:
4.0

Customer did not leave a comment.

DAMONTAE J. 
Rating:
5.0

This location gets it. Friendly and helpful staff.

MICHAEL P. 
Rating:
5.0

It's my first time using Uhaul box and I was a bit skeptical after reading the Uhaul reviews. But overall Uhaul made my moving out of state a really great experience. Customer service always helped to answer all of my questions. What was even better was that my Ubox arrived 5 days earlier than what was schedule. All my items arrived the same way I packed them in the box. Nothing shifted. Would definitely use Uhaul Ubox again for moving assistance in the future.

Sandra Y. 
Rating:
5.0

Make sure that you give or send a receipt to the renters i did not get one and make sure that were you are going to drop off the trailer make sure that they can take it I had to take the trailer back to another place not the one that I wanted to drop it off at

RUSSELL M. 
Rating:
4.0

They refused to print my final receipt and only by email, not acceptable!

Horacio M. 
Rating:
5.0

Door to truck frozen shut - not real adept in how to free it - I took hammer across snowy and icy edge & freed the door

MITZI K. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN R. 
Rating:
4.0

There should be some way to rent a truck for a shorter time period than a full day. I paid for a 10' truck for the price for one day even though I only used it for an hour. The price I paid was still relatively reasonable, but it is frustrating to have to pay the full $19.95 when you have the truck for a fraction of the time.

MEGAN C. 
Rating:
5.0

Customer did not leave a comment.

Beth J. 
Rating:
3.0

waited a good while to have trailer taken.

GABRIEL T. 
Rating:
1.0

One of the employees was extremely rude. When I made a comment about how inefficient the check in process was, he asked "Do you want to rent here or just leave".

JAN A. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Peter T. 
Rating:
4.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
3.0

I was told the gas gage was not accurate on the uhaul I rented and that I needed to fill it up before returning. I only put 10 miles on the uhaul and had to put $20 worth of gas in. In my opinion, this is unfair.

MEGAN C. 
Rating:
5.0

Customer did not leave a comment.

Corrine S. 
Rating:
5.0

Customer did not leave a comment.

Rick G. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE B. 
Rating:
5.0

Your person-to-person experience is top notch. Your website and on-line reservation/check-in is atrocious. Will never use it again. And the frustration apparent on your employee's face tells me this isn't the first time this has occurred. There is nothing straightforward or intuitive about it. If it wasn't for your employees, I'd take my business to another rental company. Don't underestimate my opinion of your on-line presence. It's as bad as it gets.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

CRAIG C. 
Rating:
5.0

Customer did not leave a comment.

Cindy G. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Amy V. 
Rating:
5.0

hands. SERVICE WAS GREAT both picking up and dropping off. Did have to shovel a few inches of snow out of trailer before loading material. No big deal.

Kenneth F. 
Rating:
2.0

When I made my reservation I had added 1 dozen furniture pads. In the past the pads were ready in the truck. I left only to find they were not. I had to come back and the associate told me I should have picked them up on the way out the door. How am I supposed to know that if I'm not told? So I picked up a bag and it turns out there are only 6 pads in a bag. The associate never told me to pick up two bags! Then he sold me a lock which did not have a long enough shank to lock the back of the truck! I asked him if he was sure it would fit but it did not. It turned out to be the kind that's appropriate for a storage locker. All in all, a lot of hassle and aggravation. I didn't go back about the lock because I couldn't waste more time and instead used one from home.

Kendra G. 
Rating:
5.0

Very helpful staff!

Bob G. 
Rating:
5.0

Excellent customer service

RANDY M. 
Rating:
2.0

My code to access the building does not work. I was not told that the main doors would be locking soon after arrival, making moving my belongings very difficult. If another customer didn't have the smaller door propped open, I would have lost everything I own.

Michael G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

The Management and staff were very helpful and professional it was a pleasure working with them.

Eddie G.  |  Overall Experience 
Rating:
3.0

Inside personnel are generally unfriendly - I have been here multiple times. The online check in process is time consuming and cumbersome.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

Florence R. 
Rating:
5.0

Everything was fine.

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
3.0

Be transparent that monthly fees are not prorated

andrew S. 
Rating:
1.0

Well. The uhaul trailer I rented leaked all over my stuff. My mattress, along with other belongings, were wet when I went to unload it into a storage unit. Currently dealing with the insurance folks.

Kousei P. 
Rating:
5.0

Customer did not leave a comment.

John F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRITZ S. 
Rating:
4.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

IVAN JACOB R. 
Rating:
2.0

The entire process was confusing and difficult and the tires were complete garbage.

SARA B. 
Rating:
5.0

Customer did not leave a comment.

ERIKA T. 
Rating:
5.0

Everything went very good - thanks

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Nathan D. 
Rating:
4.0

The staff was wonderful and no problems with the service thank you U haul

RENEE O. 
Rating:
3.0

Overall a good experience, but a few issues that need to be addressed: Pickup: Another employee working the counter told the gentlemen helping me just to give me the keys and find the truck myself, just because there was one or two people waiting behind me. Pickup was scheduled for 7am which I was there for and other people rolled in shortly after. There were others available to help the other customers and thankfully the gentlemen helping me insisted on showing me where the truck was. The truck itself: Someone left a cup of coffee or something in the cab and was completely frozen when I got in. Just goes to show the truck wasn't actually cleaned between rentals. Secondly, the headlights barely worked so driving in the dark on unlit highways (with a load and to the return) was dangerous. Return/Drop-off: This is where I bring most my issue--I was in the lot at 6:50p when the location closed at 7p so I was cutting it a bit close. When I walked in, there were two or three employees working and one quickly dismissed me to go "return the truck myself" stating that the rental return was closed...but there were still people working and there was nothing posted about "return rental hours". I took this as extremely poor customer service and sheer laziness of the guy who "greeted" me at the door. Not to mention I ended up having issues with the website to complete the return, but eventually worked.

matthew B. 
Rating:
5.0

Customer did not leave a comment.

Brett G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin G. 
Rating:
5.0

Something that would have made this a perfect rental; I actually needed the tow dolly the night before, after hours. What I wish is that there was a way to get an item after office hours, If you could do EVERYTHING online and either get a code or password to unlock or retrieve the item you wish to rent. Even if, due to the convenience and lack of employee to inspect the item, one had to accept full liability and release U-Haul of responsibility.

Robert H. 
Rating:
5.0

I was very happy with my experience overall - the equipment I needed was available, and ready on short order. I also like the location and layout of the Verona Road site. I often bike past on the path and chose this location because of your efforts to be welcoming to path users too! The staff I worked with were professional and personable; I felt like they were part of my team helping me with my moving job. Thanks for being a big help.

DANIEL T. 
Rating:
5.0

Customer did not leave a comment.

Nicole N. 
Rating:
5.0

On line check in app was confusing. I went inside and they associate who assisted was very helpful, but it would be nice if the online process were easier to navigate.

Nita R. 
Rating:
3.0

Manager never replied to multiple messages. Did not honor a refund for a late payment for setting up automatic payments.

ROBERT W.  |  Overall Experience 
Rating:
5.0

This place is super clean and secure! Appreciate that there are hand trucks and carts available for use. All that’s missing is freight elevators for the 2nd floor. Very impressed.

Debbie M.  |  First Impressions 
Rating:
5.0

The staff is definitely friendly and courteous.

paula r.  |  Overall Experience 
Rating:
5.0

Your storage is clean, safe and good

lawrence n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donjah T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary k.  |  First Impressions 
Rating:
5.0

Randy went over and above to make our experience smooth and uncomplicated. Great customer service very friendly.

Michael H.  |  First Impressions 
Rating:
4.0

Need more staff

Bradley S.  |  First Impressions 
Rating:
5.0

There were some problems with the online setup and I was becoming very frustrated but Randy helped me straighten it out and calmed me down. Randy provided excellent customer service and compassion. He saved me that day.

Roberta G.  |  First Impressions 
Rating:
5.0

The staff at the Verona Road U-Haul storage facility were fabulous. I was always able to get my questions answered by a friendly and helpful employee. And the facility always felt clean and safe.

Bennett R.  |  Overall Experience 
Rating:
5.0

Will always come back to store my personal belongings again.

Victor N.  |  Overall Experience 
Rating:
5.0

The best professional customer service. I will be using them n recommending them to everyone.

DONNA C.  |  Overall Experience 
Rating:
5.0

Great customer service.

DONNA C.  |  First Impressions 
Rating:
4.0

The employees were always helpful. However it seemed under staffed when I needed assistance at times. The facility is in the process of hiring based on signage at the location which may alleviate this issue. All other interactions and experiences were excellent.

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JILL C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

joan w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pujin N.  |  Overall Experience 
Rating:
1.0

I am giving a 1 star because i am being charged for a storage unit and late fees even though i never had the need for one and never had a reservation for one. I have been to the physical location 2x to deal with the charges and called 2x. Every time i am told it is taken care of but i still keep getting a bill. And now late charges.

Paige F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
1.0

They failed to have a truck that I reserved ready. Can’t get ahold of anyone at the building. Tried to make me drive an hour and a half to do a walk through of a storage unit during a pandemic. I will never go through Uhaul because of these experiences.

daniel g.  |  Overall Experience 
Rating:
1.0

1-initially you gave me a unit on second or third floor. I’m 50, I can’t hall a couch and chair up 2 flights and down a very long hallway. I asked for a closer one and there was one available. Thank goodness. But why did I have to ask. Person should have recognized my lack of muscle power 2- my card never worked after hours 3- when closing account, I was in a hurry as I rented a pick up truck and I was being charged. Your person was in the bathroom for a very long time and there was nobody at the check out desks. I was waiting 5 plus minutes. Thankfully Menards didn’t charge me the 10 minutes I went over for the truck rental. And my card didn’t work picking up my stuff and your person was very slow walking to let me in. Train your people to hustle. Overall a very bad experience.

Lynette M.  |  Overall Experience 
Rating:
5.0

My only issue was that it said it was a first floor split level. So it’s on a second floor and had to climb stairs. I didn’t realize that. But we were taking stuff out of our unit during access hours when no one was there and accidentally locked our keys/key card inside the building. Adam was super nice helping us get back in the building. Would definitely use the facility again. Thanks Adam!

Cheri A.  |  Overall Experience 
Rating:
1.0

With the low employment rate, better employees could be found. Are you under-staffed, or is every one in the break room? Do you pay them a living wage? In any case there seems to be very poor moral. Ok, the puddle in the back of the truck wasn't water, it was motor oil. I cleaned that mess up. And, are the key cards not activated? Alarms going off everywhere. An employee said don't worry. Remember, moving is very stressful. You made it worse. Also, when picking up the truck early in the morning, it was a total surprise that we needed to call someone! Unacceptable. I could go on. Bad experience all around.

David K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betsey I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pujin N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE W.  |  Overall Experience 
Rating:
1.0

The U-Haul website does not make it clear that reserving a unit online only saves some basic information to your account. Reserving a unit online does not guarantee that they will have that unit available for the dates you selected. My "15 minute" check-in took one hour... and I was at the front of the line. The new staff was very confused about basic check-in procedures and I had several unpleasant encounters. Would not recommend going to this location!

Lauren W.  |  First Impressions 
Rating:
5.0

Very helpful staff. They also did a good job with Covid 19 protections.

Heidi A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kim V.  |  Overall Experience 
Rating:
3.0

Storage facility met our needs. My only issue is we paid for the last months rent and only used the storage unit for one week of the last month. Monthly rent should be prorated when that happens. I asked the local place and they said to call U-Haul. I called U-Haul, and they said to check with the local place. I have now been told that the rental contracts don’t state that. Very unfortunate, especially during Covid times when things are tougher on people

Charles H.  |  Overall Experience 
Rating:
4.0

Staff was friendly and check in was easy. Only issue was that I didn’t realize that a 1st floor split unit was not on the ground floor. Instead they should just say it’s on the 2nd floor. I’ve never rented a storage unit before so I have learned a few things.

Cheri A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEEANN G.  |  Overall Experience 
Rating:
2.0

Was originally given the wrong unit, manager did not seem to have great customer service skills. Was instead given an upper level unit even though I had reserved a street level unit since my parents are quite old.

Ryan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine K.  |  Overall Experience 
Rating:
3.0

I didn't appreciate the lack of not being notified about the water leakage. You can send me emails and charge me late fees but not one notice of a water leak. Clothes and furniture got damaged. Had l not been moving out l would have never known or been informed. My personal property smells and is damaged.

Sonya L.  |  Overall Experience 
Rating:
3.0

I reserved a unit online on Monday and went in on Wednesday, the date I'd chosen to start my lease, only to be told that the unit had already been rented. What's the point of reserving a unit if the reservation doesn't mean anything? Why even bother having that feature on the website? The location was what I was looking for and the staff were helpful and patient with my frustration so I rented a similar unit upstairs but not having the original unit I signed up for was a big disappointment. We move into our house we won't be using Uhaul for any other of our moving needs due to this.

Andrew K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Helen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd B.  |  Online Move In 
Rating:
3.0

Generally happy with it. While the facility is well lit, the storage unit itself is not and since we had a unit at the end, it was very dark, thus requiring us to bring a light in on each visit. The hours for access is also inconsistent with signs. You think you can access it anytime with the key card but that only opens certain doors and outer doors are locked. The unit has a mouse trap and there's definitely some rat droppings when we moved out. On our last day to move out, our unit was locked as if we did not pay the rent and we did. Staff apologized and did not know why that was the case. All in all, I say it is an OK experience.

khiang s.  |  Overall Experience 
Rating:
5.0

At this location you could use more employees at times. Adam does a great job for how many employees he has.

Matthew K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James K.  |  Overall Experience 
Rating:
4.0

One thing that was a bit unnerving was that several times while I was unloading my things, there were people standing around smoking, Asking me personal questions, not moving anything, just hanging out. One man followed me in to use the bathroom and told me he worked there as a security guard, though he c was not in uniform.

Rebecca s.  |  Overall Experience 
Rating:
2.0

Rude employees. They smile in my face and laugh at me not very far from me! Staff at the front desk can’t speak clearly and gave me wrong info twice.

Jameel D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

daniel g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Grace K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marysol O.  |  Overall Experience 
Rating:
1.0

Someone locked my unit within two weeks of rental. I was on a deadline to move out of my house and this caused a significant delay because none of the staff could find the key to remove the lock. I’ve experienced long wait times when contacting the office, as well as long waits in the office despite there being an abundance of employees in circulation. I would hesitate before using this service again. In fact, this was the entire reason I moved the contents of my home to a location over 45 min away.

DAVID K.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful, very willing to help us alter our moving plans after COV became an issue. The free storage was exactly what we needed.

Karen T.  |  Overall Experience 
Rating:
5.0

I rented the storage unit a week ago. I completed the rental agreement online and it was very easy. They emailed me the code to get in along with information on my locker. When I showed up, the locker was clean and empty with a lock waiting for me inside. So far, I'm very pleased with the experience.

Collin D.  |  Online Move In 
Rating:
3.0

the employees are sitting and talking and do not pay attention to their work I checked them by asking them a question and they hung up on me that is not coming from the facilities everything is coming and very comfortable thanks

Jose O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hope P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mary G.  |  Overall Experience 
Rating:
5.0

I was very satisfied with my services from U-Haul. I will for sure use you again.

Herman B.  |  Overall Experience 
Rating:
5.0

It would be nice if there was a prorated fee for move-out before the monthly due date.

Suzanne W.  |  Overall Experience 
Rating:
5.0

The associate was very knowledgeable & extremely helpful. If I had to do it again I would, not to mention it was @ the very last minute for us both & was a success. Thanks UHAUL!!! 👍

April W.  |  First Impressions 
Rating:
5.0

It's great and easy and affordable

Theresa S.  |  Overall Experience 
Rating:
5.0

Great job

Debra R.  |  First Impressions 
Rating:
5.0

Very friendly, courteous, and professional staff. I had a great experience renting trucks, and a storage locker with U-Haul and would highly recommend their services to others.

Steven E.  |  Overall Experience 
Rating:
3.0

I appreciated the quick check out process.

Mark F.  |  Overall Experience 
Rating:
5.0

The whole experience was very convenient. Ozzy at the desk was competent, helpful and friendly. Also the storage locker was in good condition. My stressful move-out situation was made better. Thanks!

Karin Z.  |  Overall Experience 
Rating:
5.0

Clean and convenient.

russ h.  |  Overall Experience 
Rating:
4.0

Good services.

Summer L.  |  Overall Experience 
Rating:
3.0

Quite disappointed with a few things. Hours are limited, not the 24 hr access promised in all the emails I received. No loading/unloading dock for heavier objects.

khiang s.  |  First Impressions 
Rating:
5.0

Thank you!

VALERIE K.  |  Overall Experience 
Rating:
5.0

This location is very well lit, clean and your storage is safe. You don't have to worry about your things going missing and the location was perfect. The staff was always helpful and nice.

Victoria F.  |  Overall Experience 
Rating:
5.0

Outstanding facility. Fabulous staff. Customer focused; knowledgeable; flexible You made moving and storage an exceptional experience.

Jeff S.  |  First Impressions 
Rating:
3.0

We found cardboard boxes with chewed holes through the tops, it's too early to tell if we have damage to the contents, have not unpacked all yet. Additionally mouse droppings observed in the unit.

Jerilynn C.  |  Overall Experience 
Rating:
4.0

👍

Osman G.  |  Overall Experience 
Rating:
5.0

When we had a problem during the move,,U-haul stepped up and helped make things as easy as they could be. I was very impressed with their service both nationally and at Verona Rd. Thank you

John B.  |  First Impressions 
Rating:
2.0

CSR was very robotic, telling me all the rules & regs, what kind of lock I’m REQUIRED to use (although none were in stock to sell me, so “get one somewhere else”). Don’t feel like a valued customer...

Thomas E.  |  First Impressions 
Rating:
5.0

The storage locker we selected was everything we hoped for, and more. The only "want" would be to have elevator access to the second level, but we were told that they were restricted from doing so.

Jude S.  |  Overall Experience 
Rating:
5.0

Easy access 24/7 and good customer services. Will be in ny short list if needed in the future.

Mohamed H.  |  Overall Experience 
Rating:
3.0

I wish you all did some type of prorated amounts especially for 7 days or less. If you did the rating would be 5 stars.

Zakiya C.  |  Overall Experience 
Rating:
1.0

College move week. I was confirmed w/ a 3 day rental that was ultimately denied, forcing me to move my daughter out, unload truck into storage, rent another truck, load again & move her in. Terrible.

susan r.  |  Overall Experience 
Rating:
4.0

Thank you!

Gary K.  |  Overall Experience 
Rating:
5.0

I’ve used the facility for years. I’ve never been disappointed.

HOWARD S.  |  Overall Experience 
Rating:
5.0

Had nothing but amazing service over the past years with the staff and my unit. Staff always went out of there way to assist.

Paul O.  |  Overall Experience 
Rating:
5.0

Convenient

Jim G.  |  Overall Experience 
Rating:
5.0

It was just what we needed

Elizabeth G.  |  Overall Experience 
Rating:
5.0

Ben was extremely helpful and went above and beyond for us!

Domianna L.  |  First Impressions 
Rating:
5.0

Good location and service.

Paul J.  |  Overall Experience 
Rating:
4.0

Wait times at the counter were long. Need more people on for busy times and maybe someone other than counter person should get trucks for people.

Mark A.  |  Overall Experience 
Rating:
4.0

Adam was very helpful, attentive, and patient

Stephanie S.  |  First Impressions 
Rating:
4.0

They seem a little understaffed, but their service was very good and they're attitude was great!

ANN S.  |  First Impressions 
Rating:
3.0

My experience would have been fine, but the issue was the closing out. We called many many times. WE used the storage 2 days paid for a month. somewhere communication was lacking. The manage was awful

Lamonte C.  |  Overall Experience 
Rating:
4.0

A nice place

Joshua S.  |  Overall Experience 
Rating:
5.0

We first went on a busy Saturday and were lucky enough to have Ben McCabe help us. Patient, helpful, and good-natured despite the people waiting, he was great. Ben Bowman and the Gen. Mgr. very ok.

sally v.  |  First Impressions 
Rating:
5.0

Just pay Xtra for access 24 hours raise to much the unit price and also so bad not having elevator for the second levels. So at the end I pay Xtra for be at the first floor and have 24 hour access.

Ricardo V.  |  Overall Experience 
Rating:
2.0

After permitting loading dock use for storage move-in, we were denied dock use for move out. No good reason offered. Cost us much time and $$. We spent over $10K in 2 1/2 years. NOT ACCOMMODATING!

Denis B.  |  Overall Experience 
Rating:
5.0

They help me out with everything, highly recommended

Mabel V.  |  First Impressions 
Rating:
5.0

thanks for keeping my stuff safe :D

KRISTOFFER G.  |  Overall Experience 
Rating:
5.0

Very satisfied with this place of storage!!

Cheryl M.  |  Overall Experience 
Rating:
5.0

Staff are friendly and helpful and keep the facilities clean.

Judi M.  |  Overall Experience 
Rating:
5.0

Good experience

carlos j m.  |  Overall Experience 
Rating:
5.0

I thought the staff was amazing.

HEIDI JO D.  |  First Impressions 
Rating:
4.0

Emailed general manager twice about final move-out procedure, and received no responses, so had to ask in-person. Often find a lot of debris [nails/screws/broken bits] in parking lot near entrance.

Erik S.  |  Overall Experience 
Rating:
4.0

Nicole's service was professional and outstanding.

James S.  |  Overall Experience 
Rating:
5.0

The staff at this store are especially helpful and respectful.

JoAnn B.  |  Overall Experience 
Rating:
4.0

Thanks!

Iran R.  |  Overall Experience 
Rating:
4.0

Very good experience

PATRICK O.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful! Adam and Danielle had to help me on multiple occasions and very much appreciated promptness and thoughtfulness on their part.

kristen m.  |  Overall Experience 
Rating:
4.0

Access/loading area was dirty, trashy and Icy the whole month I was using storage. Thank you for the free month locker with the trailer rental.

Timothy F.  |  Overall Experience 
Rating:
5.0

Clean facility, helpful staff. Uhaul should have a lock buy back policy, or a bin to put the used round locks, like a lock recycle or donation. I don't have a need for such a big lock anymore.

Kristen P.  |  Overall Experience 
Rating:
5.0

Thank you for a great place for storage.

MARY E.  |  Overall Experience 
Rating:
5.0

Used UBox for Delivery

Thomas L.  |  Overall Experience 
Rating:
5.0

Happy with costumer service, but desappoint with the upstairs storage was a little low cost. Is a bad trick to get more money. A storage with stairs seriously? Anyway have to pay more now

Ricardo V.  |  First Impressions 
Rating:
4.0

No problems; people were easy to work with; the service was on time and the rental unit was in good condition.

PAULA P.  |  Overall Experience 
Rating:
3.0

Size was slightly smaller than indicated. Thank you for the complementary month rental. Staff was helpful and accomodating.

Timothy F.  |  First Impressions 
Rating:
5.0

everyone was very helpful and friendly!! thank you very much!!! :)

Amy S.  |  Overall Experience 
Rating:
5.0

Wonderful communication and customer service!

Gayle H.  |  Overall Experience 
Rating:
4.0

Friendly and helpful staff made the rental process easy. Any questions or concerns I had regarding the storage unit or check-in/check-out were addressed and timely answered.

Michelle K.  |  First Impressions 
Rating:
4.0

None

George D.  |  Overall Experience 
Rating:
4.0

Nothing

George D.  |  Overall Experience 
Rating:
5.0

Staff was friendly and made sure everything was taken care of before leaving us with the unit.

Chrystal W.  |  First Impressions 
Rating:
5.0

Staff were ALWAYS helpful and friendly.

Peter K.  |  Overall Experience 
Rating:
4.0

We moved across the country and used the U boxes. Our U boxes arrived earlier than expected. Would use them again!

Caitlyn S.  |  Overall Experience 
Rating:
5.0

Great convenient storage

Nan Z.  |  Overall Experience 
Rating:
4.0

no comment

darrell B.  |  Overall Experience 
Rating:
5.0

Very helpful & friendly staff! Facility clean, easy access & convenient location. Definitely would recommend.

Jacquelyn B.  |  Overall Experience 
Rating:
5.0

We would use again for temporary storage.

Sarah L.  |  Overall Experience 
Rating:
5.0

Clean, secure, well lit

Janice W.  |  Overall Experience 
Rating:
5.0

Great facility with a fantastic staff!

Charlene S.  |  Overall Experience 
Rating:
2.0

I asked the manager for a lower level storage, he said it wasn't any! I feel like I was racially profiled because I'm African American.!! When I called and got it, he said it was for VIP people!!?? 😡

Chanita F.  |  Reservation 
Rating:
5.0

After 3+ years I had a great experience. Even when I lost my key a couple of times the staff was very helpful. It was great when they went to the swipe cards vs a code I had to memorize.

LINDA A.  |  Overall Experience 
Rating:
5.0

The facility was well lit and clean. The employees was all friendly and nice with smiles.

Earl R.  |  Overall Experience 
Rating:
5.0

Greatly appreciate the help with receiving a shipment and moving to locker. Staff are excellent!

Michele B.  |  Overall Experience 
Rating:
4.0

The Madison facility was very good, but the entire U-box experience was a nightmare. Different operations do not talk to each other, the website is always totally out of date regarding my orders, etc.

Herbert L.  |  Overall Experience 
Rating:
1.0

Worst experience I've ever had. Company doesn't care about its customers at all. Not only do you need to work on your customer service you need better people that actually care and management.

Valerie K.  |  Overall Experience 
Rating:
5.0

Nice

Reginald L.  |  Overall Experience 
Rating:
5.0

Improvement would be allowing large double-doors to be swipe-card accessible 24 hours. Not easy getting a sofa or other bulky item through a small single door just because it's after 7pm (5pm on Sun)!

Stuart T.  |  Overall Experience 
Rating:
4.0

The delivery driver was very helpful and came on time for pick up and drop off.

Christina K.  |  Overall Experience 
Rating:
5.0

The only complaint I have is about other renters. There are times when only one or two carts are available. Other people take the carts to use at the other end of their move.

ERNEST P.  |  Overall Experience 
Rating:
5.0

Everyone at U-Haul Verona was very helpful and professional. Best moving experience I've had.

Kevin F.  |  Overall Experience 
Rating:
3.0

The payment system is not the friendliest. Paying a full month ahead complicates the customers' plans when moving.

Hilda S.  |  Overall Experience 
Rating:
5.0

Great

nay h.  |  Overall Experience 
Rating:
4.0

We stored there for 3+ years and it was a good experience.

JEFF Q.  |  Overall Experience 
Rating:
5.0

I've rented a storage unit here a couple times. Both times have been a pleasant experience and the staff i interacted with were friendly. If I needed a storage unit again, I would come here again.

Arianne T.  |  Overall Experience 
Rating:
5.0

Super pleased with the location and accommodation of this location, only recommendation is when a customer makes a reservation for a storage unit, please be sure the unit available when they arrive.

Casey C.  |  Overall Experience 
Rating:
2.0

Very confusing website, not updated regularly.

Herbert L.  |  Reservation 
Rating:
5.0

I only dealt with Nicole, who was responsible for dropping off and picking up our U-Box containers, and she was fantastic. Prompt, communicative, professional, and really made the experience perfect!

Christopher P.  |  Overall Experience 
Rating:
4.0

Na

Jonathan H.  |  Overall Experience 
Rating:
5.0

Everything was great!

EMILY S.  |  Reservation 
Rating:
2.0

Work with banks to change coding of payments through your website so full amount is charged one time. Not half then 2 to 3 weeks later the other half. Losing check payments a frequent occurrence.

ANGELO M.  |  Overall Experience 
Rating:
5.0

Customer service was excellent.

Gina K.  |  Reservation 
Rating:
1.0

lines too long. People leaving due to how long it took to get help. I didn't have a choice because I needed a storage locker.

David J.  |  Reservation 
Rating:
5.0

customer service people were helpful and friendly

Brett G.  |  Reservation 
Rating:
2.0

I went to let someone know about a unit whosr door was open next to mine as a courtesy. Didn't remember my exact unit number so he looked me up in the system. Couldn't find me. RUDE!

caryn m.  |  Overall Experience 
Rating:
5.0

The Uhaul box storage worked exceptionally well for us. The staff was incredibly helpful and efficient both with storing Ubox and taking it out. Thank you.

Laura o.  |  Overall Experience 
Rating:
5.0

Nick was great and restored my faith in Uhaul after a LONG string of disappointments/broken commitments while moving/downsizing/shipping for the past several weeks. Thanks for getting my Uboxes to me!

James R.  |  Overall Experience 
Rating:
5.0

No complaints at all. Just needed a bigger locker and one a little closer to home.

ERIC C.  |  Overall Experience 
Rating:
5.0

My daughter was renting a storage unit here & when she passed away the staff was very helpful & compassionate in helping my family manage her unit in a secure-clean location.

MICHELLE N.  |  Overall Experience 
Rating:
5.0

Staff here are very helpful.

Todd L.  |  Overall Experience 
Rating:
4.0

Safe secure storage .

Jim J.  |  Overall Experience 
Rating:
5.0

This location was very helpful and processed our u-box order with ease!

chris b.  |  Overall Experience 
Rating:
4.0

Everything was seamless and easy

Emma M.  |  Overall Experience 
Rating:
3.0

1. No freight elevator or elevator of any kind. 2. Access problem. GM doesn't call back. What's the point of having our listing an after hours number to give the people the illusion someone will take

AXEL C.  |  Overall Experience 
Rating:
5.0

.

Saul S.  |  Overall Experience 
Rating:
3.0

My experience with U haul was positive.

Sandy D.  |  Overall Experience 
Rating:
5.0

Our driver for our UBoxes (Nicole) was fantastic! She was very friendly and willing to work with us to find the best locations to set them. She is the reason we would do this again. Thanks Nicole!

brian m.  |  Overall Experience 
Rating:
5.0

Had a space there for one year, coming in and out frequently. Was very satisfied on every level.

Stefanie R.  |  Overall Experience 
Rating:
5.0

Storage unit was great and the manager was Awesome!

felicia m.  |  Overall Experience 
No reviews have been submitted for this location.

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