Customer Reviews for U-Haul Moving & Storage at Warden Ave

10467 reviews

1555 Warden Ave   Scarborough, ON M1R2S9
(S Of Hwy 401)

(416) 298-3216

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(416) 298-3216

1555 Warden Ave
Scarborough, ON M1R2S9
(S Of Hwy 401)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The inside of the vehicle was filthy that's the last rental but the vehicles of rented prior have always been in very clean condition I mean the inside not the outside staff are really pleasant

ULTIMAD B. 
Rating:
1.0

Customer did not leave a comment.

Juxiang Z. 
Rating:
5.0

Customer did not leave a comment.

Chang G. 
Rating:
4.0

Customer did not leave a comment.

Jerson G. 
Rating:
5.0

Madhavi was a pleasure to dealt with.

Maliha m.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Nelson C. 
Rating:
4.0

Everyone at the location was so happy and friendly. They all seemed to really love their jobs. It was nice to see.

Timothy W. 
Rating:
4.0

Staff were very nice. I misplaced my phone during the move. One of the staff went out to the truck to check for me after we had returned it to check.

THOMAS I. 
Rating:
5.0

Customer did not leave a comment.

Zia J. 
Rating:
5.0

They are the best

MARIAN T. 
Rating:
1.0

First trailer had mixed belted and radial tires 2 nd trailer brakes locked up and release felt like it wanted to rip hitch off the truck when towing and braking Trailer had a vibration Rented same trailer previously at another location with no issues Will not rent again

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

VINCENZO P. 
Rating:
2.0

Customer did not leave a comment.

Sergio G. 
Rating:
5.0

Great job! Keep going!

CSABA S. 
Rating:
4.0

Customer did not leave a comment.

AMIT A. 
Rating:
3.0

Customer did not leave a comment.

Winston H. 
Rating:
5.0

Excellent service. The staff at that location were very friendly.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Kevin Z. 
Rating:
5.0

Dashboard van needs to ba change oil thanks

REYNALDOT V. 
Rating:
3.0

Everytime I get my invoice it's always higher and have to dispute it.

ANTHONY D. 
Rating:
3.0

Customer did not leave a comment.

MOHAMED ASLAM H. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

I would like to say thank you very much for assisting us Lorenz Arrazola in this location. He did an excellent job making sure that everything in the process was smooth and he is very knowledgeable about his job.. Keep up the good work! Stay safe everyone.

Mary Ann R. 
Rating:
4.0

Definitely need more check out staff on board at store to help the customers on weekends. Big line up inside store and 40 minute + wait to get served.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

Kaji K. 
Rating:
5.0

Customer did not leave a comment.

Suzan L. 
Rating:
5.0

Customer did not leave a comment.

SYEDMUSTAFA NABI H. 
Rating:
5.0

Good location, good service, I recommend rent vehicles from here.

Wing F. 
Rating:
3.0

Customer did not leave a comment.

Amal J. 
Rating:
3.0

The final price, given the length of time I rented the vehicle, was too high.

Mitchel S. 
Rating:
5.0

Customer did not leave a comment.

NIXSON D. 
Rating:
3.0

More transparency with pricing. My cost went from $180 to $280 between booking online and picking up the truck somehow.

SHANEMICHAELWILL L. 
Rating:
5.0

Customer did not leave a comment.

mercado J. 
Rating:
5.0

Customer did not leave a comment.

TUSHAR A. 
Rating:
1.0

There were a couple issues with my reservation. 1) My requested equipment was not available 2) A replacement equipment was provided 30 minutes after my reservation time 3) Even though my reserved equipment was not available nor provided on time, U Haul did not honour the $50 Reservation Guarantee

Shunning P. 
Rating:
1.0

Very very poor experience, Booked a truck over a month in advanced on the day I was moving, got there , they did not have my truck , so then they said if I drive 45 minutes to a Scarborough location they'll have a truck waiting for me, Get there and they were lying again , and had no truck there and I was forced to take a small van that could not hold half of the stuff we needed to move so i had to book threw another company who actually had a bigger truck all at my own cost because your company would only credit 50 dollars which is a joke

SEANTAYLOR B. 
Rating:
5.0

Thank you it was organize helpful And easy

BRHANU B. 
Rating:
5.0

We are very pleased with the customer service that we received yesterday April 1,2021 at 1355 Warden Scarborough branch and it's Vince who helped us through out the process from getting it & returning the truck. The service was above & beyond! Keep it up Vince!

Mary Ann R. 
Rating:
4.0

More customer service rep to avoid long wait...

LORRIAN L. 
Rating:
4.0

Customer did not leave a comment.

RUI G. 
Rating:
4.0

Customer did not leave a comment.

JOHNALEXANDER M. 
Rating:
5.0

Customer did not leave a comment.

ROBECOQUILAQUIL C. 
Rating:
5.0

Customer did not leave a comment.

ONIELKEMANI H. 
Rating:
4.0

Customer did not leave a comment.

SHAFI K. 
Rating:
4.0

Customer did not leave a comment.

JAMESF C. 
Rating:
5.0

Customer did not leave a comment.

Rahul K. 
Rating:
4.0

Email the link directly to renter's email rather than embedded in an attachment. The name of the “receipt” is misleading and not intuitive for recipients to provide inspection info to U-Haul. A better option is to send link via text to renter's mobile device.

YOUNG K. 
Rating:
4.0

Customer did not leave a comment.

JENNIERJANE M. 
Rating:
5.0

Customer did not leave a comment.

HAO J. 
Rating:
5.0

Maryelle (sp?) was amasing! Very helpful.

Karen M. 
Rating:
3.0

rented vehicle on sunday; today, tuesday, i still haven't rec'd the final bill. may have to call the number on my contract today. this is not the type of service that i could recommend if I have to call

DAVIDMUI-YEE C. 
Rating:
5.0

Gr8 service

SABER B. 
Rating:
3.0

too much electronic work specially when you are busy moving - make it simpler

Imtiaz J. 
Rating:
4.0

Customer did not leave a comment.

JENNIFERM L. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

kandasamy V. 
Rating:
5.0

They are the best

MARIAN T. 
Rating:
5.0

Hopefully someday you give your customers a good and reasonable rate instead of adding charges for every kilometres which is unfair for the customer. And give a specific rate depends in a certain distance of travel.

Wilfredo T. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS N. 
Rating:
5.0

Customer did not leave a comment.

RAMONANTONIO C. 
Rating:
5.0

Agent was friendly and quick.

Glen G. 
Rating:
5.0

Customer did not leave a comment.

Ishant K. 
Rating:
5.0

Customer did not leave a comment.

NAVANEETHAN S. 
Rating:
4.0

Customer did not leave a comment.

SOFIA J. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Customer did not leave a comment.

Charek C. 
Rating:
1.0

Waited nearly an hour to get a vehicle when I made reservations a week in advance, in person. Brought the vehicle back the same day, and they charged me an extra day?!?! No idea why like the 50$ in gas I put in for them wasn't enough.. called 3 days in a row to get my refund and no one was helpful. Not a single person out of the 5 people I spoke to helped. Had to go in in person... poor service.

S SHA SADEG S. 
Rating:
1.0

The rate was to much tor 2 hours 95.00

Veronica B. 
Rating:
4.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Processing area small and confining due to box product display

DANIELMELVIN E. 
Rating:
1.0

Incompetent!!!!!!!! Charged me triple for a dolly that I had to get and rent myself from another UHaul location !!! The location did not provide dolly, told me to pick one up myself, which I was charged separately by the other location, then this location had the audacity to charge me twice for it! !!! I would have complained to get a refund but I am too busy. Instead, I am definitely speaking badly to everyone I know about this, because I am making time for it !! You can see the receipts yourself. Horrible, incompetent and dishonest !! Shame on you.

William R. 
Rating:
5.0

They are the best

MARIAN T. 
Rating:
5.0

Customer did not leave a comment.

NORBERT H. 
Rating:
5.0

Customer did not leave a comment.

song Z. 
Rating:
4.0

I should have booked on-line, but I was on the road at the time and just drove there instead. Had to wait in line a bit.

linda C. 
Rating:
5.0

Very good service.

Zhiyuan F. 
Rating:
5.0

I have been to the Scarborough location on several occasions and continue to advise others to visit when in need of moving equipment.

Warren F. 
Rating:
4.0

Customer did not leave a comment.

Tracet M. 
Rating:
5.0

Customer did not leave a comment.

JEYATHEEPAN S. 
Rating:
5.0

Customer did not leave a comment.

Tariq M. 
Rating:
5.0

Fast and good service

ALI B. 
Rating:
5.0

No comment

Ewidi-Meshia Y. 
Rating:
5.0

Every vehicle I've rented was always cleaned properly, and well maintained. Thanks, Joseph Smith

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Yu B. 
Rating:
4.0

Returning vehicles lined up onto warden ave block exit due to limited space. Enterance to indoor storage prevents vehicles from driving around building if someone is accessing indoor storage

MATHIEUP B. 
Rating:
5.0

Nothing much, Awesome, friendly and helpful staffs

RAPHAEL E. 
Rating:
5.0

Customer did not leave a comment.

KIN-CHIU Y. 
Rating:
5.0

They are The best

MARIAN T. 
Rating:
4.0

More staff during peak periods

Joseph R. 
Rating:
5.0

Best customer service I have ever experienced!

MARK G. 
Rating:
5.0

Customer did not leave a comment.

TODD S. 
Rating:
4.0

Floor of the truck was extremely messy and wet. To be fair it had been snowing very hard but as still hoping to have a dry truck bed, at least initially.

Jair I. 
Rating:
5.0

Fill the rented truck with the same level gas and park the truck on the U-Hole Inspection Line. I don't think the inspection is fair because there is a slope of the parking lot floor. Thank you

SANG-HO L. 
Rating:
4.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

SOON MIN P. 
Rating:
5.0

Customer did not leave a comment.

JEYATHEEPAN S. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

All is great with Uhaul in warden location but sending invoice. Just wondering its a while why I dont receive my invoice after I drop the rented trailer like a year ago and before? It happened recently that I called and asked for the invoice. Although they sent it but why should I beg for invoice? Yet I didnt get my invoice for the trailer that I droped today at 4pm.

Alex K. 
Rating:
4.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Denis A. 
Rating:
5.0

Excellent facility

NICHOLAS T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

TOM S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED JUNAID A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa R.  |  Overall Experience 
Rating:
5.0

A very pleasant and professional experience. This was the first time using a U-Haul truck rental from Ottawa to Toronto along with storage facility at Warden Ave., Toronto. The whole experience was seamless and excellent. Keep up the good work for a service that is badly needed.

Mehboob S.  |  Overall Experience 
Rating:
5.0

Staff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.

Virma B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dionysios P.  |  Overall Experience 
Rating:
5.0

The manger and staff s are very nice to me. I will tell my family and friends about the U-haul storages to rent to them anytime.

Sharon B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JEANETTE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H.  |  Overall Experience 
Rating:
5.0

I was really impressed how helpful and friendly the staff was. Made my experience enjoyable.

Jerry S.  |  Overall Experience 
Rating:
5.0

very kind and helpful staff Excellent experience

noel d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATHALIE R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SriTrinadh J.  |  Overall Experience 
Rating:
1.0

Monthly charges to the wrong account, despite clear instructions caused emails notices, letter of threats of liens, letters to my secondary contact... I vacated the locker due to your inability to properly manage my account. I’ll try Discount rentals next time!

David-Alan L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SriTrinadh J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kobla S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pranav P.  |  Overall Experience 
Rating:
1.0

I was given an all-in price on the phone and I arrived with my own lock which was a high quality lock. When I came in to rent the van body, I was told I was required to purchase and use a Uhaul lock. That lock was junk and did not even secure through all three portions of the van body door fastener (but my own lock did). The staff were rude on several occasions. additionally, I was taken for the first time, on a golf cart, to see the unit, the driver smashed the roof of the cart on the opening garage door and debris flew at me. The ‘gold’ lock that goes on the left side of the unit is also a joke. One swing of a tack hammer would open it. Obviously this is just a means of pressuring people into paying more for 24 hour access in addition to forcing people to buy a crappy uhaul lock. The location is not secure and my unit leaked, damaging a $4000 mechanical massage chair. I have, over the years, rented many, many uhaul trucks, mostly for business purposes, but sometimes for personal use (as I did to fill up my vanbody storage rental). I did not rent from uhaul when I emptied it out. Because of your unfair, gauging policies, rude staff, inadequate facilities and the generally poor service (staff would not even provide me a paper receipt a email only) uhaul has lost my business permanently. Your service is terrible!

DANIEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sire C.  |  Overall Experience 
Rating:
5.0

Thank you for everything

babatunde a.  |  Overall Experience 
Rating:
5.0

Very happy

Jerry S.  |  First Impressions 
Rating:
1.0

I want that unit 511 repaired. I still have tenure over it. I haven’t abandoned this unit.

Andrew W.  |  Overall Experience 
Rating:
5.0

Thanks.

Heron T.  |  Overall Experience 
Rating:
5.0

I used uhaul storage facility for consecutive 18 months. It really helped me a lot to manage my other things while uhaul taking care of my stuff. I really appreciate the staff at Warden Avenue.

AMIR A.  |  Overall Experience 
Rating:
5.0

Very nice people that work there

Maaeez L.  |  First Impressions 
Rating:
2.0

Registration was professional and appreciate the receptionist,. Had an issue with one of your superior,. The way she handle herself and the situation wasn't professional to a customer care resolutio

Harold S.  |  Overall Experience 
Rating:
5.0

I emptied my unit.

Dionne S.  |  Overall Experience 
Rating:
5.0

Hi. Lane (at Your Warden Ave- Scarborough - Ontario) facility has been fantastic all along and thank you for looking after my stuff for over a year Best Regards Patrick

Patrick M.  |  Overall Experience 
Rating:
5.0

Everything was ok

Luis P.  |  Overall Experience 
Rating:
5.0

Nice Staff and Convenient Location~

Raye S.  |  Overall Experience 
Rating:
4.0

Layne has good customer service skills. Very friendly and helpful.

Raymond S.  |  Overall Experience 
Rating:
5.0

Very clean but too expensive

andrew E.  |  Overall Experience 
Rating:
1.0

Horrible service.

Maggie C.  |  Overall Experience 
Rating:
3.0

I found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line up

richard m.  |  Overall Experience 
Rating:
5.0

Staff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.

melanie t.  |  Overall Experience 
Rating:
1.0

Customer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,

Lilik C.  |  First Impressions 
Rating:
5.0

Great staff, flexible with requests

Tony w.  |  Overall Experience 
Rating:
4.0

Ok good staff very busy location

Michael C.  |  Overall Experience 
Rating:
2.0

Thumbs down, every staffer I dealt with are arrogant...

virgilio r.  |  Overall Experience 
Rating:
5.0

I love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyes

Steven G.  |  Overall Experience 
Rating:
5.0

The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

COURTENAY J H.  |  First Impressions 
Rating:
5.0

Excellent customer service. Everyone was cheerful and very attentive to our needs.

Scarlett K.  |  First Impressions 
Rating:
5.0

Great service

natasha l.  |  Overall Experience 
Rating:
5.0

It was a great experience having my stuff stored at U-haul for almost one year! If I was to do it again, I will definitely choose the same location!

Stelian G.  |  Overall Experience 
Rating:
2.0

The customer service provided by not what you except from Uhaul. Seemed the staff was there just for the sake of it and not at all working to provide service to any customer.

KAVITA K.  |  First Impressions 
Rating:
5.0

The clerk was awesome. One suggestion: When a clerk at the desk is serving people in the line; it is too much for her or him to answer inquiries on the phone at the same time. Add more staff.

jacqueline c.  |  First Impressions 
Rating:
3.0

The Manager and some of the staff great customer service however there was lack of communication. Also long wait time to speak to someone on phone or you were placed on hold and forgotten. The Unit sm

Marlene B.  |  Overall Experience 
Rating:
5.0

Everything happened very quick, amazing service.

Maria I.  |  Overall Experience 
Rating:
5.0

👌👌👍👍

samir a.  |  Overall Experience 
Rating:
2.0

The staff was not friendly, nor helpful. The double key (yours & theirs) to access my storage unit is ridiculous. If the store is busy...you wait & wait. Good luck finding help when you need it.

Catherine R.  |  Overall Experience 
Rating:
4.0

The young woman was very helpful and courteous

JOYCE P.  |  First Impressions 
Rating:
5.0

The General Manager at this location was amazing... there was an issue with my storage and the associate their couldn't help with the problem. The General Manager went above and beyond to assist me.

Marlene B.  |  First Impressions 
Rating:
5.0

The lady was very helpful and efficient.

Tenille T.  |  First Impressions 
Rating:
1.0

Horrible customer service at this location. Will never book here again. Will be going to millwood as they ensure customer service as number one. Will discourage that people use this location.

Michelle W.  |  Overall Experience 
Rating:
3.0

Please Get pro rating system it’s hard to plan moving out of storage to pay full price with 4 days use twice, had 2 units, cost extra $450. All other competitors pro rate I will not be renting again!

Brian G.  |  Overall Experience 
Rating:
3.0

very popular place, i had a good experience but patience is required.

James H.  |  Overall Experience 
Rating:
4.0

prepaid rent is poorly defined in the contract on month to month rentals. I feel I was ripped off.

MICHAEL M.  |  Overall Experience 
Rating:
3.0

Rent increased 3 TIMES in ONE year. We had the 24 hour access but a few times the alarm had gone off making it really inconvenient and loud to move things around! Expensive to rent. Staff were nice.

Grace A.  |  Overall Experience 
Rating:
4.0

Aside from the comparatively (to other storage places) restrictive hours, I found the service, staff, and facilities at U-Haul to be very much above average.

Mitchell C.  |  Overall Experience 
Rating:
5.0

Great service from the very beginning to the end.

QUINTON H.  |  Reservation 
Rating:
1.0

By far the worst experience I've ever had with any company ever! I went to pick up my things after five months in storage and my stuff was destroyed by MICE POOP & URINE! 75% TRASHED!! REFUND ME!!!!

Markessie M.  |  Reservation 
Rating:
4.0

Very happy to do business with you; look forward to future business.

denis b.  |  Overall Experience 
Rating:
3.0

One of my lockers leaked during a rain storm and some minor damage occurred. I also would like to access a comprehensive final statement of the payments I made. It should be on this website.

Sylvia S.  |  Overall Experience 
Rating:
5.0

Moth more to say. It met my expectations

Louis P.  |  Reservation 
Rating:
3.0

U-haul had made a mistake with the shipping location of our U-Box but Sherry at Warden was very helpful in resolving the issue. The first man I spoke with though was very rude & dismissive.

Desiree L.  |  Overall Experience 
Rating:
3.0

Mice got in my unit and ate stuff

deon s.  |  Overall Experience 
Rating:
1.0

Promised a truck 4 days before pick up date and never gave me one, customer service claiming its not their fault, and told me good luck on my own, very disappointed at U-haul, will not use again.

Derek E.  |  Reservation 
Rating:
4.0

No complaints

Rachit B.  |  Overall Experience 
Rating:
3.0

Not happy w customer service. Staff I dealt with upon move in seemed very distracted. I also called & was put on hold for 30+ min only to have a 2nd staff answer & ask what I needed for the 2nd time

Aleksis P.  |  Overall Experience 
Rating:
4.0

.

Ayan H.  |  Overall Experience 
Rating:
5.0

Excellent storage choices, very clean, very accessible. Safe and reliable environment.

Christine P.  |  Overall Experience 
Rating:
3.0

Computers / system very slow

ROBIN RAMSAY M.  |  Overall Experience 
Rating:
3.0

Checking out was very poor had to wait too long for checking out.

Lambert B.  |  Overall Experience 
Rating:
5.0

Rrrrrrrr

Volodymyr P.  |  Overall Experience 
Rating:
1.0

The truck pared near my storage unit was too close to it. When we went to pick up our furniture from there our truck could hardly aqueeze in. I went to ask someone to move it but none of the staff hel

shahin t.  |  Overall Experience 
Rating:
2.0

Short staff, lengthy procedures make it difficult to give good service . Both staff and costumers get frustrated

shahin t.  |  Overall Experience 
Rating:
4.0

Thank you.

deshaunie a.  |  Overall Experience 
Rating:
3.0

Good

JEEHWAN O.  |  Overall Experience 
No reviews have been submitted for this location.

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