The inside of the vehicle was filthy that's the last rental but the vehicles of rented prior have always been in very clean condition I mean the inside not the outside staff are really pleasantULTIMAD B.
Customer Reviews for U-Haul Moving & Storage at Warden Ave
Scarborough, ON M1R2S9
(S Of Hwy 401)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Juxiang Z.
Customer did not leave a comment.Chang G.
Customer did not leave a comment.Jerson G.
Madhavi was a pleasure to dealt with.Maliha m. | First Impressions
Customer did not leave a comment.Nelson C.
Everyone at the location was so happy and friendly. They all seemed to really love their jobs. It was nice to see.Timothy W.
Staff were very nice. I misplaced my phone during the move. One of the staff went out to the truck to check for me after we had returned it to check.THOMAS I.
Customer did not leave a comment.Zia J.
They are the bestMARIAN T.
First trailer had mixed belted and radial tires 2 nd trailer brakes locked up and release felt like it wanted to rip hitch off the truck when towing and braking Trailer had a vibration Rented same trailer previously at another location with no issues Will not rent againPAUL K.
Customer did not leave a comment.VINCENZO P.
Customer did not leave a comment.Sergio G.
Great job! Keep going!CSABA S.
Customer did not leave a comment.AMIT A.
Customer did not leave a comment.Winston H.
Excellent service. The staff at that location were very friendly.Edward C.
Customer did not leave a comment.Kevin Z.
Dashboard van needs to ba change oil thanksREYNALDOT V.
Everytime I get my invoice it's always higher and have to dispute it.ANTHONY D.
Customer did not leave a comment.MOHAMED ASLAM H.
Customer did not leave a comment.Joseph C.
I would like to say thank you very much for assisting us Lorenz Arrazola in this location. He did an excellent job making sure that everything in the process was smooth and he is very knowledgeable about his job.. Keep up the good work! Stay safe everyone.Mary Ann R.
Definitely need more check out staff on board at store to help the customers on weekends. Big line up inside store and 40 minute + wait to get served.ROBERT E.
Customer did not leave a comment.Kaji K.
Customer did not leave a comment.Suzan L.
Customer did not leave a comment.SYEDMUSTAFA NABI H.
Good location, good service, I recommend rent vehicles from here.Wing F.
Customer did not leave a comment.Amal J.
The final price, given the length of time I rented the vehicle, was too high.Mitchel S.
Customer did not leave a comment.NIXSON D.
More transparency with pricing. My cost went from $180 to $280 between booking online and picking up the truck somehow.SHANEMICHAELWILL L.
Customer did not leave a comment.mercado J.
Customer did not leave a comment.TUSHAR A.
There were a couple issues with my reservation. 1) My requested equipment was not available 2) A replacement equipment was provided 30 minutes after my reservation time 3) Even though my reserved equipment was not available nor provided on time, U Haul did not honour the $50 Reservation GuaranteeShunning P.
Very very poor experience, Booked a truck over a month in advanced on the day I was moving, got there , they did not have my truck , so then they said if I drive 45 minutes to a Scarborough location they'll have a truck waiting for me, Get there and they were lying again , and had no truck there and I was forced to take a small van that could not hold half of the stuff we needed to move so i had to book threw another company who actually had a bigger truck all at my own cost because your company would only credit 50 dollars which is a jokeSEANTAYLOR B.
Thank you it was organize helpful And easyBRHANU B.
We are very pleased with the customer service that we received yesterday April 1,2021 at 1355 Warden Scarborough branch and it's Vince who helped us through out the process from getting it & returning the truck. The service was above & beyond! Keep it up Vince!Mary Ann R.
More customer service rep to avoid long wait...LORRIAN L.
Customer did not leave a comment.RUI G.
Customer did not leave a comment.JOHNALEXANDER M.
Customer did not leave a comment.ROBECOQUILAQUIL C.
Customer did not leave a comment.ONIELKEMANI H.
Customer did not leave a comment.SHAFI K.
Customer did not leave a comment.JAMESF C.
Customer did not leave a comment.Rahul K.
Email the link directly to renter's email rather than embedded in an attachment. The name of the â€œreceiptâ€ is misleading and not intuitive for recipients to provide inspection info to U-Haul. A better option is to send link via text to renter's mobile device.YOUNG K.
Customer did not leave a comment.JENNIERJANE M.
Customer did not leave a comment.HAO J.
Maryelle (sp?) was amasing! Very helpful.Karen M.
rented vehicle on sunday; today, tuesday, i still haven't rec'd the final bill. may have to call the number on my contract today. this is not the type of service that i could recommend if I have to callDAVIDMUI-YEE C.
Gr8 serviceSABER B.
too much electronic work specially when you are busy moving - make it simplerImtiaz J.
Customer did not leave a comment.JENNIFERM L.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.kandasamy V.
They are the bestMARIAN T.
Hopefully someday you give your customers a good and reasonable rate instead of adding charges for every kilometres which is unfair for the customer. And give a specific rate depends in a certain distance of travel.Wilfredo T.
Customer did not leave a comment.NICHOLAS N.
Customer did not leave a comment.RAMONANTONIO C.
Agent was friendly and quick.Glen G.
Customer did not leave a comment.Ishant K.
Customer did not leave a comment.NAVANEETHAN S.
Customer did not leave a comment.SOFIA J.
Customer did not leave a comment.james H.
Customer did not leave a comment.Charek C.
Waited nearly an hour to get a vehicle when I made reservations a week in advance, in person. Brought the vehicle back the same day, and they charged me an extra day?!?! No idea why like the 50$ in gas I put in for them wasn't enough.. called 3 days in a row to get my refund and no one was helpful. Not a single person out of the 5 people I spoke to helped. Had to go in in person... poor service.S SHA SADEG S.
The rate was to much tor 2 hours 95.00Veronica B.
Customer did not leave a comment.john R.
Processing area small and confining due to box product displayDANIELMELVIN E.
Incompetent!!!!!!!! Charged me triple for a dolly that I had to get and rent myself from another UHaul location !!! The location did not provide dolly, told me to pick one up myself, which I was charged separately by the other location, then this location had the audacity to charge me twice for it! !!! I would have complained to get a refund but I am too busy. Instead, I am definitely speaking badly to everyone I know about this, because I am making time for it !! You can see the receipts yourself. Horrible, incompetent and dishonest !! Shame on you.William R.
They are the bestMARIAN T.
Customer did not leave a comment.NORBERT H.
Customer did not leave a comment.song Z.
I should have booked on-line, but I was on the road at the time and just drove there instead. Had to wait in line a bit.linda C.
Very good service.Zhiyuan F.
I have been to the Scarborough location on several occasions and continue to advise others to visit when in need of moving equipment.Warren F.
Customer did not leave a comment.Tracet M.
Customer did not leave a comment.JEYATHEEPAN S.
Customer did not leave a comment.Tariq M.
Fast and good serviceALI B.
No commentEwidi-Meshia Y.
Every vehicle I've rented was always cleaned properly, and well maintained. Thanks, Joseph SmithJoseph S.
Customer did not leave a comment.Yu B.
Returning vehicles lined up onto warden ave block exit due to limited space. Enterance to indoor storage prevents vehicles from driving around building if someone is accessing indoor storageMATHIEUP B.
Nothing much, Awesome, friendly and helpful staffsRAPHAEL E.
Customer did not leave a comment.KIN-CHIU Y.
They are The bestMARIAN T.
More staff during peak periodsJoseph R.
Best customer service I have ever experienced!MARK G.
Customer did not leave a comment.TODD S.
Floor of the truck was extremely messy and wet. To be fair it had been snowing very hard but as still hoping to have a dry truck bed, at least initially.Jair I.
Fill the rented truck with the same level gas and park the truck on the U-Hole Inspection Line. I don't think the inspection is fair because there is a slope of the parking lot floor. Thank youSANG-HO L.
Customer did not leave a comment.William V.
Customer did not leave a comment.JOSEPH V.
Customer did not leave a comment.SOON MIN P.
Customer did not leave a comment.JEYATHEEPAN S.
Customer did not leave a comment.Mark H.
All is great with Uhaul in warden location but sending invoice. Just wondering its a while why I dont receive my invoice after I drop the rented trailer like a year ago and before? It happened recently that I called and asked for the invoice. Although they sent it but why should I beg for invoice? Yet I didnt get my invoice for the trailer that I droped today at 4pm.Alex K.
Customer did not leave a comment.Andrew L.
Customer did not leave a comment.Denis A.
Excellent facilityNICHOLAS T. | Overall Experience
Customer did not leave a comment.Tracy D. | Online Move In
Customer did not leave a comment.TOM S. | First Impressions
Customer did not leave a comment.MOHAMMED JUNAID A. | Overall Experience
Customer did not leave a comment.Teresa R. | Overall Experience
A very pleasant and professional experience. This was the first time using a U-Haul truck rental from Ottawa to Toronto along with storage facility at Warden Ave., Toronto. The whole experience was seamless and excellent. Keep up the good work for a service that is badly needed.Mehboob S. | Overall Experience
Staff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.Virma B. | First Impressions
Customer did not leave a comment.CRISTIAN P. | Overall Experience
Customer did not leave a comment.Dionysios P. | Overall Experience
The manger and staff s are very nice to me. I will tell my family and friends about the U-haul storages to rent to them anytime.Sharon B. | First Impressions
Customer did not leave a comment.JEANETTE W. | Overall Experience
Customer did not leave a comment.Jacqueline H. | Overall Experience
I was really impressed how helpful and friendly the staff was. Made my experience enjoyable.Jerry S. | Overall Experience
very kind and helpful staff Excellent experiencenoel d. | First Impressions
Customer did not leave a comment.NATHALIE R. | Overall Experience
Customer did not leave a comment.SriTrinadh J. | Overall Experience
Monthly charges to the wrong account, despite clear instructions caused emails notices, letter of threats of liens, letters to my secondary contact... I vacated the locker due to your inability to properly manage my account. I’ll try Discount rentals next time!David-Alan L. | Overall Experience
Customer did not leave a comment.SriTrinadh J. | First Impressions
Customer did not leave a comment.Kobla S. | Overall Experience
Customer did not leave a comment.Pranav P. | Overall Experience
I was given an all-in price on the phone and I arrived with my own lock which was a high quality lock. When I came in to rent the van body, I was told I was required to purchase and use a Uhaul lock. That lock was junk and did not even secure through all three portions of the van body door fastener (but my own lock did). The staff were rude on several occasions. additionally, I was taken for the first time, on a golf cart, to see the unit, the driver smashed the roof of the cart on the opening garage door and debris flew at me. The ‘gold’ lock that goes on the left side of the unit is also a joke. One swing of a tack hammer would open it. Obviously this is just a means of pressuring people into paying more for 24 hour access in addition to forcing people to buy a crappy uhaul lock. The location is not secure and my unit leaked, damaging a $4000 mechanical massage chair. I have, over the years, rented many, many uhaul trucks, mostly for business purposes, but sometimes for personal use (as I did to fill up my vanbody storage rental). I did not rent from uhaul when I emptied it out. Because of your unfair, gauging policies, rude staff, inadequate facilities and the generally poor service (staff would not even provide me a paper receipt a email only) uhaul has lost my business permanently. Your service is terrible!DANIEL M. | Overall Experience
Customer did not leave a comment.Sire C. | Overall Experience
Thank you for everythingbabatunde a. | Overall Experience
Very happyJerry S. | First Impressions
I want that unit 511 repaired. I still have tenure over it. I haven’t abandoned this unit.Andrew W. | Overall Experience
Thanks.Heron T. | Overall Experience
I used uhaul storage facility for consecutive 18 months. It really helped me a lot to manage my other things while uhaul taking care of my stuff. I really appreciate the staff at Warden Avenue.AMIR A. | Overall Experience
Very nice people that work thereMaaeez L. | First Impressions
Registration was professional and appreciate the receptionist,. Had an issue with one of your superior,. The way she handle herself and the situation wasn't professional to a customer care resolutioHarold S. | Overall Experience
I emptied my unit.Dionne S. | Overall Experience
Hi. Lane (at Your Warden Ave- Scarborough - Ontario) facility has been fantastic all along and thank you for looking after my stuff for over a year Best Regards PatrickPatrick M. | Overall Experience
Everything was okLuis P. | Overall Experience
Nice Staff and Convenient Location~Raye S. | Overall Experience
Layne has good customer service skills. Very friendly and helpful.Raymond S. | Overall Experience
Very clean but too expensiveandrew E. | Overall Experience
Horrible service.Maggie C. | Overall Experience
I found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line uprichard m. | Overall Experience
Staff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.melanie t. | Overall Experience
Customer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,Lilik C. | First Impressions
Great staff, flexible with requestsTony w. | Overall Experience
Ok good staff very busy locationMichael C. | Overall Experience
Thumbs down, every staffer I dealt with are arrogant...virgilio r. | Overall Experience
I love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyesSteven G. | Overall Experience
The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy locationCOURTENAY J H. | First Impressions
Excellent customer service. Everyone was cheerful and very attentive to our needs.Scarlett K. | First Impressions
Great servicenatasha l. | Overall Experience
It was a great experience having my stuff stored at U-haul for almost one year! If I was to do it again, I will definitely choose the same location!Stelian G. | Overall Experience
The customer service provided by not what you except from Uhaul. Seemed the staff was there just for the sake of it and not at all working to provide service to any customer.KAVITA K. | First Impressions
The clerk was awesome. One suggestion: When a clerk at the desk is serving people in the line; it is too much for her or him to answer inquiries on the phone at the same time. Add more staff.jacqueline c. | First Impressions
The Manager and some of the staff great customer service however there was lack of communication. Also long wait time to speak to someone on phone or you were placed on hold and forgotten. The Unit smMarlene B. | Overall Experience
Everything happened very quick, amazing service.Maria I. | Overall Experience
👌👌👍👍samir a. | Overall Experience
The staff was not friendly, nor helpful. The double key (yours & theirs) to access my storage unit is ridiculous. If the store is busy...you wait & wait. Good luck finding help when you need it.Catherine R. | Overall Experience
The young woman was very helpful and courteousJOYCE P. | First Impressions
The General Manager at this location was amazing... there was an issue with my storage and the associate their couldn't help with the problem. The General Manager went above and beyond to assist me.Marlene B. | First Impressions
The lady was very helpful and efficient.Tenille T. | First Impressions
Horrible customer service at this location. Will never book here again. Will be going to millwood as they ensure customer service as number one. Will discourage that people use this location.Michelle W. | Overall Experience
Please Get pro rating system it’s hard to plan moving out of storage to pay full price with 4 days use twice, had 2 units, cost extra $450. All other competitors pro rate I will not be renting again!Brian G. | Overall Experience
very popular place, i had a good experience but patience is required.James H. | Overall Experience
prepaid rent is poorly defined in the contract on month to month rentals. I feel I was ripped off.MICHAEL M. | Overall Experience
Rent increased 3 TIMES in ONE year. We had the 24 hour access but a few times the alarm had gone off making it really inconvenient and loud to move things around! Expensive to rent. Staff were nice.Grace A. | Overall Experience
Aside from the comparatively (to other storage places) restrictive hours, I found the service, staff, and facilities at U-Haul to be very much above average.Mitchell C. | Overall Experience
Great service from the very beginning to the end.QUINTON H. | Reservation
By far the worst experience I've ever had with any company ever! I went to pick up my things after five months in storage and my stuff was destroyed by MICE POOP & URINE! 75% TRASHED!! REFUND ME!!!!Markessie M. | Reservation
Very happy to do business with you; look forward to future business.denis b. | Overall Experience
One of my lockers leaked during a rain storm and some minor damage occurred. I also would like to access a comprehensive final statement of the payments I made. It should be on this website.Sylvia S. | Overall Experience
Moth more to say. It met my expectationsLouis P. | Reservation
U-haul had made a mistake with the shipping location of our U-Box but Sherry at Warden was very helpful in resolving the issue. The first man I spoke with though was very rude & dismissive.Desiree L. | Overall Experience
Mice got in my unit and ate stuffdeon s. | Overall Experience
Promised a truck 4 days before pick up date and never gave me one, customer service claiming its not their fault, and told me good luck on my own, very disappointed at U-haul, will not use again.Derek E. | Reservation
No complaintsRachit B. | Overall Experience
Not happy w customer service. Staff I dealt with upon move in seemed very distracted. I also called & was put on hold for 30+ min only to have a 2nd staff answer & ask what I needed for the 2nd timeAleksis P. | Overall Experience
.Ayan H. | Overall Experience
Excellent storage choices, very clean, very accessible. Safe and reliable environment.Christine P. | Overall Experience
Computers / system very slowROBIN RAMSAY M. | Overall Experience
Checking out was very poor had to wait too long for checking out.Lambert B. | Overall Experience
RrrrrrrrVolodymyr P. | Overall Experience
The truck pared near my storage unit was too close to it. When we went to pick up our furniture from there our truck could hardly aqueeze in. I went to ask someone to move it but none of the staff helshahin t. | Overall Experience
Short staff, lengthy procedures make it difficult to give good service . Both staff and costumers get frustratedshahin t. | Overall Experience
Thank you.deshaunie a. | Overall Experience
GoodJEEHWAN O. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!