Customer Reviews for U-Haul Moving & Storage at Warden Ave

Rating:

1.0

They charged me extra for equipment that they didn't even rented me at the first place

Rating:

5.0

always avaible when i needed

Rating:

1.0

The customer service rep at this location was extremely rude and hung up on me multiple times after yelling at me

Rating:

5.0

NONE

Rating:

5.0

It was quick & efficient to pick up & drop off.

Rating:

5.0

Have enough staff at front desk available for early pickups. Long line when I already checked in online. Thanks to one of the vehicle maintenance staff TARANNUMBAHEN MANSURI I was able to avoid the line of at least 5 other clients ahead of me, get the keys and proceed on time with my pickup. He was also the one to check in my rental. Much appreciated he made my moving day so much smoother. 😁

Rating:

1.0

What's the point of taking credit at the desk when you already did an online visa payment? I originally booked a 10' Van that had availability but apparently that changed last minute so I had to try and move with only a cargo van. Overall awful experience, feels like the employees don't care at all about the customers and take their sweet time to do things while people are on a real schedule. Would not recommend.

Rating:

5.0

Great customer service.

Rating:

5.0

No comment

Rating:

5.0

Nothin to say but excellent

Rating:

5.0

NONE

Rating:

5.0

Nothing so far that I know the cashier was really nice and did explain my questions thank you for your service

Rating:

1.0

You have a collection of the abnoxious and at times aggressive staff who should be trained in the art of customer service.

Rating:

5.0

There seems to be no inconvenience until now.

Rating:

5.0

Overall very good

Rating:

1.0

Better customer service.

Rating:

3.0

Already mentioned to customer service If you need details send me a personal email and would submit to you

Rating:

3.0

Waiting period could be more efficient, my total invoice was greatly over charged ,I realized it was a mistake. They had it rectified after several calls. A little more attention can overcome mistakes like that.

Rating:

5.0

Customer care service should be improved

Rating:

5.0

The truck was clean, worked well and the drop off system made it very easy.

Rating:

5.0

Very friendly and helpful service. Thanks so much!

Rating:

5.0

The staff are very friendly and knowledgeable. The staff take the time to explain the rental process and answer any questions you have. This is the best location I have dealt with.

Rating:

3.0

Seems short staffed. The wait times are long.

Rating:

5.0

Very knowledgeable, efficient and friendly staff and always with a smile

Rating:

1.0

Within months being there the price raised and it’s a pandemic people not working

Rating:

5.0

Faster service

Rating:

5.0

Just waiting line is too long

Rating:

4.0

noticed an intermittent problem with the trailer light wiring to witch the yard worker thanked me for bringing to his attention. Joey was especially professional at the counter.

Rating:

5.0

No complaints, all good

Rating:

1.0

Customer service is horrible, They put you on hold, and leave you on hold. When they promise to call back, they don't. When you bring to light a problem with the billing, their way of 'explaining' an obvious overcharge is "we don't overcharge because UHaul doesn't need the money"... Then when they realize that the complaint is obviously valid, they promise to consult with a manager and get back to you, but of course, no one gets back to you. So I am left to waste more valuable time trying to resolve their mistakes. Never again will I make the mistake of paying this company for the 'privilege of being annoyed, frustrated and infuriated.

Rating:

1.0

Have the right equipment at the right time for pickup.

Rating:

4.0

Why can we reserved online if we have to wait 45 minutes on place ?

Rating:

2.0

They charged me for something that was never in my truck. They claimed it to be missing and not only charged me for use but for it to be missing /stolen.

Rating:

5.0

Excellent

Rating:

1.0

It was not disinfected

Rating:

1.0

I reserved MONTHS ahead and still didn't get the dolly I had asked for because they 'ran out'. What is a reservation if not reserving an item, seriously, months in advance? The cab still had the last person's garbage in it. The pick-up location was changed the day before my rental. The pick-up time was wrong. When I tried to call to clarify time and location I was on hold for over an hour, twice. I was charged $20+ 'fuel fee' even though I returned the vehicle with MORE gas in the tank than was there when I picked it up. I will never use Uhaul again. I will advise others not to use Uhaul. You will have poor customer service, you will not get what you paid for, what you do get will be dirty, and you will pay for someone else's gas. NEVER AGAIN

Rating:

3.0

Equipment wad mostly clean. Had a few small tree branches in it. For next time, more clarity from the rep and faster email notification of no additional charges/damages, etc. Would want to receive the final bill on the same day I returned the equipment if the return is done within business hours.

Rating:

5.0

you could have a better way to access the key when using the mobile check-in. I had to go in past the line and to the counter - not a big deal but perhaps there is a way

Rating:

2.0

Slow service

Rating:

1.0

I spend over one & 1/2 hr to pick up the trailer.

Rating:

3.0

Very busy and they don't have a good stock of dollies. The truck I got didn't even have a utility dolly so I had to switch twice! I also requested a furniture dolly and they were out of stock. Everyone who requested one was told they didn't have any so unfortunately I had to get an appliance dolly that kinda worked but really didn't do much. Other than that, staff was friendly.

Rating:

4.0

I had one problem, there was a lock on the back door which is only supposed to be on there for during the night pickups and unfortunately I did not see it so I had to go back to the location to get it removed, I lost 2 hours of my time on my rental. I feel that this lock should have been removed before they gave me the key..This lock is not easy to see especially when it is raining and you have a busy day ahead of you.

Rating:

2.0

Truck had one tire at 17psi and other three at 55psi, 11 psi over max. rates tire pressure. Rented truck to tow boat and at 80km/h truck started to float across lanes on highway. Location created a dangerous situation by not maintaining trucks correctly! Not impressed.

Rating:

4.0

Nothing to note... all good !

Rating:

5.0

Keep it up

Rating:

5.0

Fast, friendly and great service; this location delivered it all.

Rating:

1.0

Firstly, I took possession of the van without a full tank of gas,. I reported it to the customer service agent and took a photo of it. She told me one of the guys out will help me dis it on the app to reflect the actual gauge of the gas and waited to no avail. I returned the van back with a full gas tank, and yet got debited on my credit card for $10CAD. And the gas gauge this time that was posted didn't reflect the full level I dropped off the van. Funny isn't it?

Rating:

2.0

I have requested a utility and a furniture dolly with the truck. They called me just 15 minutes prior to the pickup time and told me that they have only appliance dolly. I paid 10$ for no reason and had to carry manually all the boxes.

Rating:

3.0

Prices

Rating:

5.0

Excellent and fast service at the counter. Friendly assistance outside receiving and returning the truck. Truck was exactly what I needed.

Rating:

2.0

The online ordering is cumbersome and you still need to line up when you get to the store to complete your order. My credit card was approved three times and we still had to reenter our card when we dropped off the trailer. The trailer was not clean and we brought it back the same way but the online return wanted us to pay for a cleaning fee. The whole experience was exhausting.

Rating:

5.0

No comments.

Rating:

5.0

The cabin was not clean, that was the only problem I had. The overall experience was great.

Rating:

2.0

Gave a below average rating because the return experience left a lot to be desired. Having rented plenty of cars at airports over the years, I have come to expect that upon return, a quick assessment of the vehicle would be made so there are no issues and an invoice issued right away so there is no doubt as to the handover. However, not only did I ask about the return process during the initial counter but also double checked when I returned the vehicle. It waited outside the return area and it was only after a period of time before someone who appeared to be working there was walking by and said “you're all good”. He didn't look at the van nor did he indicate anything else; I asked further about the inspection and he said it was protocol during covid that he was not able to look at it until it was sanitized because of covid. Not sure this is truly the case and maybe I will never know. So fast forward about 8 hours after I returned the van and I get a call about whether I want to extend the rental period as I am assumed to still have the vehicle by the uhaul location. I explained how and when I returned it and she sounded like she was going to attempt to find the van on the lot and then send me a final invoice. So now only 50 hours after I return the van do I see any evidence of the van being processed as a return and a final invoice being billed. Fortunately, it was correctly assessed but it should not have to be this way. Take a page from the large rental companies and their return processes and you will leave your customers with a much better experience.

Rating:

5.0

Staff know what they are doing and do it well

Rating:

4.0

This location was great however my overall experience with uhaul this day was horrible. Still waiting for a response from someone regarding this.

Rating:

5.0

The online checkin process was brutal !!!!!

Rating:

4.0

I am curious as to why my credit card payment was indicated as two payments on the contract... #93240289

Rating:

5.0

You do not clean the vehicles, there was a used bandaid in the passenger side with a parking receipt. During covid I would strongly suggest cleaning your vehicles better, it was very disheartening finding a dirty bandaid in the van. We removed it safely just so I wouldn't be charged, all I can say is clean your vehicles!!!!

Rating:

5.0

Thank you

Rating:

4.0

REDUCE PRICES

Rating:

2.0

I paid with debit, and was assured my deposit would be refunded in 5 business days. When calling to check the status of my refund today, I was informed I would have to return to the location (now three hours away from where I live) in order to get the refund, or wait 4-6 weeks for a cheque in the mail. I am extremely upset that I was misinformed about this, and that no other expedient options were provided to me, though the rep I spoke with was very polite and understanding.

Rating:

5.0

Madhavi was a pleasure to dealt with.

Rating:

5.0

Excellent facility

Rating:

5.0

A very pleasant and professional experience. This was the first time using a U-Haul truck rental from Ottawa to Toronto along with storage facility at Warden Ave., Toronto. The whole experience was seamless and excellent. Keep up the good work for a service that is badly needed.

Rating:

5.0

Staff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.

Rating:

5.0

The manger and staff s are very nice to me. I will tell my family and friends about the U-haul storages to rent to them anytime.

Rating:

5.0

I was really impressed how helpful and friendly the staff was. Made my experience enjoyable.

Rating:

5.0

very kind and helpful staff Excellent experience

Rating:

1.0

Monthly charges to the wrong account, despite clear instructions caused emails notices, letter of threats of liens, letters to my secondary contact... I vacated the locker due to your inability to properly manage my account. I’ll try Discount rentals next time!

Rating:

1.0

I was given an all-in price on the phone and I arrived with my own lock which was a high quality lock. When I came in to rent the van body, I was told I was required to purchase and use a Uhaul lock. That lock was junk and did not even secure through all three portions of the van body door fastener (but my own lock did). The staff were rude on several occasions. additionally, I was taken for the first time, on a golf cart, to see the unit, the driver smashed the roof of the cart on the opening garage door and debris flew at me. The ‘gold’ lock that goes on the left side of the unit is also a joke. One swing of a tack hammer would open it. Obviously this is just a means of pressuring people into paying more for 24 hour access in addition to forcing people to buy a crappy uhaul lock. The location is not secure and my unit leaked, damaging a $4000 mechanical massage chair. I have, over the years, rented many, many uhaul trucks, mostly for business purposes, but sometimes for personal use (as I did to fill up my vanbody storage rental). I did not rent from uhaul when I emptied it out. Because of your unfair, gauging policies, rude staff, inadequate facilities and the generally poor service (staff would not even provide me a paper receipt a email only) uhaul has lost my business permanently. Your service is terrible!

Rating:

5.0

Thank you for everything

Rating:

5.0

Very happy

Rating:

1.0

I want that unit 511 repaired. I still have tenure over it. I haven’t abandoned this unit.

Rating:

5.0

Thanks.

Rating:

5.0

I used uhaul storage facility for consecutive 18 months. It really helped me a lot to manage my other things while uhaul taking care of my stuff. I really appreciate the staff at Warden Avenue.

Rating:

5.0

Very nice people that work there

Rating:

2.0

Registration was professional and appreciate the receptionist,. Had an issue with one of your superior,. The way she handle herself and the situation wasn't professional to a customer care resolutio

Rating:

5.0

I emptied my unit.

Rating:

5.0

Hi. Lane (at Your Warden Ave- Scarborough - Ontario) facility has been fantastic all along and thank you for looking after my stuff for over a year Best Regards Patrick

Rating:

5.0

Everything was ok

Rating:

5.0

Nice Staff and Convenient Location~

Rating:

4.0

Layne has good customer service skills. Very friendly and helpful.

Rating:

5.0

Very clean but too expensive

Rating:

1.0

Horrible service.

Rating:

3.0

I found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line up

Rating:

5.0

Staff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.

Rating:

1.0

Customer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,

Rating:

5.0

Great staff, flexible with requests

Rating:

4.0

Ok good staff very busy location

Rating:

2.0

Thumbs down, every staffer I dealt with are arrogant...

Rating:

5.0

I love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyes

Rating:

5.0

The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

Rating:

5.0

Excellent customer service. Everyone was cheerful and very attentive to our needs.

Rating:

5.0

Great service

Rating:

5.0

It was a great experience having my stuff stored at U-haul for almost one year! If I was to do it again, I will definitely choose the same location!

Rating:

2.0

The customer service provided by not what you except from Uhaul. Seemed the staff was there just for the sake of it and not at all working to provide service to any customer.

Rating:

5.0

The clerk was awesome. One suggestion: When a clerk at the desk is serving people in the line; it is too much for her or him to answer inquiries on the phone at the same time. Add more staff.

Rating:

3.0

The Manager and some of the staff great customer service however there was lack of communication. Also long wait time to speak to someone on phone or you were placed on hold and forgotten. The Unit sm

Rating:

5.0

Everything happened very quick, amazing service.

Rating:

5.0

👌👌👍👍

Rating:

2.0

The staff was not friendly, nor helpful. The double key (yours & theirs) to access my storage unit is ridiculous. If the store is busy...you wait & wait. Good luck finding help when you need it.

Rating:

4.0

The young woman was very helpful and courteous

Rating:

5.0

The General Manager at this location was amazing... there was an issue with my storage and the associate their couldn't help with the problem. The General Manager went above and beyond to assist me.

Rating:

5.0

The lady was very helpful and efficient.

Rating:

1.0

Horrible customer service at this location. Will never book here again. Will be going to millwood as they ensure customer service as number one. Will discourage that people use this location.

Rating:

3.0

Please Get pro rating system it’s hard to plan moving out of storage to pay full price with 4 days use twice, had 2 units, cost extra $450. All other competitors pro rate I will not be renting again!

Rating:

3.0

very popular place, i had a good experience but patience is required.

Rating:

4.0

prepaid rent is poorly defined in the contract on month to month rentals. I feel I was ripped off.

Rating:

3.0

Rent increased 3 TIMES in ONE year. We had the 24 hour access but a few times the alarm had gone off making it really inconvenient and loud to move things around! Expensive to rent. Staff were nice.

Rating:

4.0

Aside from the comparatively (to other storage places) restrictive hours, I found the service, staff, and facilities at U-Haul to be very much above average.

Rating:

5.0

Great service from the very beginning to the end.

Rating:

1.0

By far the worst experience I've ever had with any company ever! I went to pick up my things after five months in storage and my stuff was destroyed by MICE POOP & URINE! 75% TRASHED!! REFUND ME!!!!

Rating:

4.0

Very happy to do business with you; look forward to future business.

Rating:

3.0

One of my lockers leaked during a rain storm and some minor damage occurred. I also would like to access a comprehensive final statement of the payments I made. It should be on this website.

Rating:

5.0

Moth more to say. It met my expectations

Rating:

3.0

U-haul had made a mistake with the shipping location of our U-Box but Sherry at Warden was very helpful in resolving the issue. The first man I spoke with though was very rude & dismissive.

Rating:

3.0

Mice got in my unit and ate stuff

Rating:

1.0

Promised a truck 4 days before pick up date and never gave me one, customer service claiming its not their fault, and told me good luck on my own, very disappointed at U-haul, will not use again.

Rating:

4.0

No complaints

Rating:

3.0

Not happy w customer service. Staff I dealt with upon move in seemed very distracted. I also called & was put on hold for 30+ min only to have a 2nd staff answer & ask what I needed for the 2nd time

Rating:

4.0

.

Rating:

5.0

Excellent storage choices, very clean, very accessible. Safe and reliable environment.

Rating:

3.0

Computers / system very slow

Rating:

3.0

Checking out was very poor had to wait too long for checking out.

Rating:

5.0

Rrrrrrrr

Rating:

1.0

The truck pared near my storage unit was too close to it. When we went to pick up our furniture from there our truck could hardly aqueeze in. I went to ask someone to move it but none of the staff hel

Rating:

2.0

Short staff, lengthy procedures make it difficult to give good service . Both staff and costumers get frustrated

Rating:

4.0

Thank you.