Customer Reviews for U-Haul Moving & Storage at Warden Ave

Rating:

4.0

All the staff I dealt with on check-in, initial hookup and subsequent equipment return were very good to deal with. In particular, the staff member who helped us return the equipment was awesome. He was very enthusiastic and a great team member to deal with.

Rating:

2.0

It's a rip off! I was charged for something I didn't have control over! No consideration. I even filled the gas more! what a rip off!

Rating:

1.0

Not great people hang up on you customer services put you on a while goose chase for a truck didn't know how to use app had My truck Givin to someone els I was so mad and upset next time going to budget rental

Rating:

5.0

There is a particular outside worker has 0 customer attitude but i can live with that the app for the phones are easy to navigate when it works over all in tjese trying times and imperfect world excellent experience keep well

Rating:

5.0

I highly recommend this location. I rented equipment from this location numerous times. The stuff today was very knowledgeable, skillful, fast and most of all very professional and observant. Thank you for making me feel valued today, I will be back.

Rating:

5.0

Everything was fast and easy. Thank you

Rating:

5.0

Overall, the self pick up is fairly easy to navigate and complete. It took a while for the online agent to approve the final step, but overall the rental went well. The truck was great, the staff was great. Sarge was great at the return drop off. We dropped off and left and shortly after received our final receipt by email.

Rating:

3.0

When I was there, their system crash or the computer went down. It took almost 15 mins before all the computer restart. But 20 mins. before the computer crash I was already in front of the line. There were 4 counter open 3 with customer and 1 just walking around not doing anything. One of the 3 on the counter is also just chatting to a customer. The Staff need to know that we customer also need our time and we are also in a hurry. If they have entertainment my request before the computer crash I will not stay inside their for an hour. Those staff at the counter need to learn more CUSTOMER SERVICE the staff at the back are very good and helpful

Rating:

2.0

The guy at the front desk very unpolite and grumpy. Totally different to the guy outside, he helped me and was very kind.

Rating:

5.0

The service was great but when I returned the truck at 6 pm there was only one attendant with a line up that took 15 min before it was my turn. No fault of the attendant but at the return time there should be more that one person cashing people out. Also From the time I booked the truck and until I picked it up the mileage amount changed 3 times and every time it was higher that is not acceptable. Once the customer agrees on a per mile amount it should not change. That is poor service from the company.

Rating:

3.0

One customer service rep was very good the other I would avoid next visit

Rating:

5.0

Awesome Staff - Friendly and very efficient ! Give them a raise !

Rating:

5.0

Hi, the equipment staff was awesome. The two young men who helped when I picked up and dropped off were just very polite, helpful, friendly and overall made the experience great. Thanks also to the manager person who helped me as it was quite busy when I dropped off. Well Done Warden!

Rating:

4.0

Night marker lights missing. Assistant didn't couple to ball properly as driving was hearing a loud banging. Stopped car and checked to see coupling was not tighten down. Extremely dangerous of trailer unhooking while driving.

Rating:

5.0

Everything was excellent especially the amount of time it took to get the rental vehicle.

Rating:

3.0

Long wait time to collect the reserved vehicle. Not enough parking available for customers. Service spaces too close together not providing 6 feet of social distance for staff or customers.

Rating:

5.0

For parking space just put some number or letter so that it's easy to look for the truck and in returning the customer should put the number or letter where they park the truck. Much easier.

Rating:

2.0

Truck was very dirty from inside. I choose this location because i did shifting for my friend month ago his name koushal. That day truck was very neat and cleen. But this i totally disappointed.If you guys need vedio i will give you for reference.

Rating:

5.0

The inside of the vehicle was filthy that's the last rental but the vehicles of rented prior have always been in very clean condition I mean the inside not the outside staff are really pleasant

Rating:

5.0

Madhavi was a pleasure to dealt with.

Rating:

4.0

Everyone at the location was so happy and friendly. They all seemed to really love their jobs. It was nice to see.

Rating:

4.0

Staff were very nice. I misplaced my phone during the move. One of the staff went out to the truck to check for me after we had returned it to check.

Rating:

5.0

They are the best

Rating:

1.0

First trailer had mixed belted and radial tires 2 nd trailer brakes locked up and release felt like it wanted to rip hitch off the truck when towing and braking Trailer had a vibration Rented same trailer previously at another location with no issues Will not rent again

Rating:

5.0

Great job! Keep going!

Rating:

5.0

Excellent service. The staff at that location were very friendly.

Rating:

5.0

Dashboard van needs to ba change oil thanks

Rating:

3.0

Everytime I get my invoice it's always higher and have to dispute it.

Rating:

5.0

I would like to say thank you very much for assisting us Lorenz Arrazola in this location. He did an excellent job making sure that everything in the process was smooth and he is very knowledgeable about his job.. Keep up the good work! Stay safe everyone.

Rating:

4.0

Definitely need more check out staff on board at store to help the customers on weekends. Big line up inside store and 40 minute + wait to get served.

Rating:

5.0

Good location, good service, I recommend rent vehicles from here.

Rating:

3.0

The final price, given the length of time I rented the vehicle, was too high.

Rating:

3.0

More transparency with pricing. My cost went from $180 to $280 between booking online and picking up the truck somehow.

Rating:

1.0

There were a couple issues with my reservation. 1) My requested equipment was not available 2) A replacement equipment was provided 30 minutes after my reservation time 3) Even though my reserved equipment was not available nor provided on time, U Haul did not honour the $50 Reservation Guarantee

Rating:

1.0

Very very poor experience, Booked a truck over a month in advanced on the day I was moving, got there , they did not have my truck , so then they said if I drive 45 minutes to a Scarborough location they'll have a truck waiting for me, Get there and they were lying again , and had no truck there and I was forced to take a small van that could not hold half of the stuff we needed to move so i had to book threw another company who actually had a bigger truck all at my own cost because your company would only credit 50 dollars which is a joke

Rating:

5.0

Thank you it was organize helpful And easy

Rating:

5.0

We are very pleased with the customer service that we received yesterday April 1,2021 at 1355 Warden Scarborough branch and it's Vince who helped us through out the process from getting it & returning the truck. The service was above & beyond! Keep it up Vince!

Rating:

4.0

More customer service rep to avoid long wait...

Rating:

4.0

Email the link directly to renter's email rather than embedded in an attachment. The name of the “receipt” is misleading and not intuitive for recipients to provide inspection info to U-Haul. A better option is to send link via text to renter's mobile device.

Rating:

5.0

Maryelle (sp?) was amasing! Very helpful.

Rating:

3.0

rented vehicle on sunday; today, tuesday, i still haven't rec'd the final bill. may have to call the number on my contract today. this is not the type of service that i could recommend if I have to call

Rating:

5.0

Gr8 service

Rating:

3.0

too much electronic work specially when you are busy moving - make it simpler

Rating:

5.0

They are the best

Rating:

5.0

Hopefully someday you give your customers a good and reasonable rate instead of adding charges for every kilometres which is unfair for the customer. And give a specific rate depends in a certain distance of travel.

Rating:

5.0

Agent was friendly and quick.

Rating:

1.0

Waited nearly an hour to get a vehicle when I made reservations a week in advance, in person. Brought the vehicle back the same day, and they charged me an extra day?!?! No idea why like the 50$ in gas I put in for them wasn't enough.. called 3 days in a row to get my refund and no one was helpful. Not a single person out of the 5 people I spoke to helped. Had to go in in person... poor service.

Rating:

1.0

The rate was to much tor 2 hours 95.00

Rating:

5.0

Processing area small and confining due to box product display

Rating:

1.0

Incompetent!!!!!!!! Charged me triple for a dolly that I had to get and rent myself from another UHaul location !!! The location did not provide dolly, told me to pick one up myself, which I was charged separately by the other location, then this location had the audacity to charge me twice for it! !!! I would have complained to get a refund but I am too busy. Instead, I am definitely speaking badly to everyone I know about this, because I am making time for it !! You can see the receipts yourself. Horrible, incompetent and dishonest !! Shame on you.

Rating:

5.0

They are the best

Rating:

5.0

Excellent facility

Rating:

5.0

A very pleasant and professional experience. This was the first time using a U-Haul truck rental from Ottawa to Toronto along with storage facility at Warden Ave., Toronto. The whole experience was seamless and excellent. Keep up the good work for a service that is badly needed.

Rating:

5.0

Staff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.

Rating:

5.0

The manger and staff s are very nice to me. I will tell my family and friends about the U-haul storages to rent to them anytime.

Rating:

5.0

I was really impressed how helpful and friendly the staff was. Made my experience enjoyable.

Rating:

5.0

very kind and helpful staff Excellent experience

Rating:

1.0

Monthly charges to the wrong account, despite clear instructions caused emails notices, letter of threats of liens, letters to my secondary contact... I vacated the locker due to your inability to properly manage my account. I’ll try Discount rentals next time!

Rating:

1.0

I was given an all-in price on the phone and I arrived with my own lock which was a high quality lock. When I came in to rent the van body, I was told I was required to purchase and use a Uhaul lock. That lock was junk and did not even secure through all three portions of the van body door fastener (but my own lock did). The staff were rude on several occasions. additionally, I was taken for the first time, on a golf cart, to see the unit, the driver smashed the roof of the cart on the opening garage door and debris flew at me. The ‘gold’ lock that goes on the left side of the unit is also a joke. One swing of a tack hammer would open it. Obviously this is just a means of pressuring people into paying more for 24 hour access in addition to forcing people to buy a crappy uhaul lock. The location is not secure and my unit leaked, damaging a $4000 mechanical massage chair. I have, over the years, rented many, many uhaul trucks, mostly for business purposes, but sometimes for personal use (as I did to fill up my vanbody storage rental). I did not rent from uhaul when I emptied it out. Because of your unfair, gauging policies, rude staff, inadequate facilities and the generally poor service (staff would not even provide me a paper receipt a email only) uhaul has lost my business permanently. Your service is terrible!

Rating:

5.0

Thank you for everything

Rating:

5.0

Very happy

Rating:

1.0

I want that unit 511 repaired. I still have tenure over it. I haven’t abandoned this unit.

Rating:

5.0

Thanks.

Rating:

5.0

I used uhaul storage facility for consecutive 18 months. It really helped me a lot to manage my other things while uhaul taking care of my stuff. I really appreciate the staff at Warden Avenue.

Rating:

5.0

Very nice people that work there

Rating:

2.0

Registration was professional and appreciate the receptionist,. Had an issue with one of your superior,. The way she handle herself and the situation wasn't professional to a customer care resolutio

Rating:

5.0

I emptied my unit.

Rating:

5.0

Hi. Lane (at Your Warden Ave- Scarborough - Ontario) facility has been fantastic all along and thank you for looking after my stuff for over a year Best Regards Patrick

Rating:

5.0

Everything was ok

Rating:

5.0

Nice Staff and Convenient Location~

Rating:

4.0

Layne has good customer service skills. Very friendly and helpful.

Rating:

5.0

Very clean but too expensive

Rating:

1.0

Horrible service.

Rating:

3.0

I found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line up

Rating:

5.0

Staff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.

Rating:

1.0

Customer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,

Rating:

5.0

Great staff, flexible with requests

Rating:

4.0

Ok good staff very busy location

Rating:

2.0

Thumbs down, every staffer I dealt with are arrogant...

Rating:

5.0

I love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyes

Rating:

5.0

The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

Rating:

5.0

Excellent customer service. Everyone was cheerful and very attentive to our needs.

Rating:

5.0

Great service

Rating:

5.0

It was a great experience having my stuff stored at U-haul for almost one year! If I was to do it again, I will definitely choose the same location!

Rating:

2.0

The customer service provided by not what you except from Uhaul. Seemed the staff was there just for the sake of it and not at all working to provide service to any customer.

Rating:

5.0

The clerk was awesome. One suggestion: When a clerk at the desk is serving people in the line; it is too much for her or him to answer inquiries on the phone at the same time. Add more staff.

Rating:

3.0

The Manager and some of the staff great customer service however there was lack of communication. Also long wait time to speak to someone on phone or you were placed on hold and forgotten. The Unit sm

Rating:

5.0

Everything happened very quick, amazing service.

Rating:

5.0

👌👌👍👍

Rating:

2.0

The staff was not friendly, nor helpful. The double key (yours & theirs) to access my storage unit is ridiculous. If the store is busy...you wait & wait. Good luck finding help when you need it.

Rating:

4.0

The young woman was very helpful and courteous

Rating:

5.0

The General Manager at this location was amazing... there was an issue with my storage and the associate their couldn't help with the problem. The General Manager went above and beyond to assist me.

Rating:

5.0

The lady was very helpful and efficient.

Rating:

1.0

Horrible customer service at this location. Will never book here again. Will be going to millwood as they ensure customer service as number one. Will discourage that people use this location.

Rating:

3.0

Please Get pro rating system it’s hard to plan moving out of storage to pay full price with 4 days use twice, had 2 units, cost extra $450. All other competitors pro rate I will not be renting again!

Rating:

3.0

very popular place, i had a good experience but patience is required.

Rating:

4.0

prepaid rent is poorly defined in the contract on month to month rentals. I feel I was ripped off.

Rating:

3.0

Rent increased 3 TIMES in ONE year. We had the 24 hour access but a few times the alarm had gone off making it really inconvenient and loud to move things around! Expensive to rent. Staff were nice.

Rating:

4.0

Aside from the comparatively (to other storage places) restrictive hours, I found the service, staff, and facilities at U-Haul to be very much above average.

Rating:

5.0

Great service from the very beginning to the end.

Rating:

1.0

By far the worst experience I've ever had with any company ever! I went to pick up my things after five months in storage and my stuff was destroyed by MICE POOP & URINE! 75% TRASHED!! REFUND ME!!!!

Rating:

4.0

Very happy to do business with you; look forward to future business.

Rating:

3.0

One of my lockers leaked during a rain storm and some minor damage occurred. I also would like to access a comprehensive final statement of the payments I made. It should be on this website.

Rating:

5.0

Moth more to say. It met my expectations

Rating:

3.0

U-haul had made a mistake with the shipping location of our U-Box but Sherry at Warden was very helpful in resolving the issue. The first man I spoke with though was very rude & dismissive.

Rating:

3.0

Mice got in my unit and ate stuff

Rating:

1.0

Promised a truck 4 days before pick up date and never gave me one, customer service claiming its not their fault, and told me good luck on my own, very disappointed at U-haul, will not use again.

Rating:

4.0

No complaints

Rating:

3.0

Not happy w customer service. Staff I dealt with upon move in seemed very distracted. I also called & was put on hold for 30+ min only to have a 2nd staff answer & ask what I needed for the 2nd time

Rating:

4.0

.

Rating:

5.0

Excellent storage choices, very clean, very accessible. Safe and reliable environment.

Rating:

3.0

Computers / system very slow

Rating:

3.0

Checking out was very poor had to wait too long for checking out.

Rating:

5.0

Rrrrrrrr

Rating:

1.0

The truck pared near my storage unit was too close to it. When we went to pick up our furniture from there our truck could hardly aqueeze in. I went to ask someone to move it but none of the staff hel

Rating:

2.0

Short staff, lengthy procedures make it difficult to give good service . Both staff and costumers get frustrated

Rating:

4.0

Thank you.