Customer Reviews for U-Haul Moving & Storage at Warden Ave

10746 reviews

1555 Warden Ave   Scarborough, ON M1R2S9
(S Of Hwy 401)

(416) 298-3216

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(416) 298-3216

1555 Warden Ave
Scarborough, ON M1R2S9
(S Of Hwy 401)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The folks at the Scarborough location and specifically Joey saved my entire move to Ottawa from Toronto. Originally I received confirmation to pick up at the Etobicoke location on Rexdale (I have a picture from the system). It should be noted that I never received a call the day prior confirming my details as promised during the booking process experience. When arriving at 7am I was met with surprise that I was there. The team directed me to the Scarborough location, a 60 minute drive in rush hour Toronto traffic, to get my rental. The team at Etobicoke did try to connect with traffic and customer service without luck due to no answer. Should be noted that the PBX system was also down as I held for over 20 minutes twice and each time a system error was noted and my calls dropped. Upon arriving, now late to help prep for our hired movers through UHaul, I was told that my car hauler wasn't available. This is where Joey owned the customer. He recognized my frustration and worked with me to find a solution with the hauler. He ended up working with traffic to locate a hauler at a location in Oshawa and had it sent to their location later in the day. Joey used his empowerment and reduced my bill by $50 and ensured that he followed up with me directly with updates and to ensure my equipment wasn't rented by another customer. If it wasn't for Joey my day would have been a loss. In fact, my wife wanted to give up. I made my reservation on May 12 and thought I had peace of mind due to this but I was absolutely wrong. You say you serve families but in this case Joey served my family and all the teammates that were apart of the process let my family down and set Joey up for failure in the service delivery to the customer. Thank god he's a good human being and has caring and compassion in his DNA. If it were just me I wouldn't care about an inconvenience like this but because I have a wife and 2 children under 4 you can perhaps imagine the stress that comes from this experience when you are trying to move 600kms to Ottawa. I have used U-HAUL a lot in my life but moving forward I will never use you again and will pay the premium to have the peace of mind. As someone who manages large amounts of inventory it is obvious you have several areas to improve your business. From the UX/UI of your booking engine, inventory management systems that are likely fragmented and not integrated to a lack of adequate inventory available. Pre planning is key to setting up your operations team for success and I would recommend that you conduct user sessions with your staff who use your tools and face experiences like this daily. Looking to companies like Apple and Ritz-Carlton/Marriott would serve your organization well.

Luke N. 
Rating:
5.0

Everything was great.

PAUL W. 
Rating:
1.0

She never explained me to take picture of cluster and upload it. Vehicle was very unstable. It was shaking pretty bad. Ignition key switched was messed up took so much energy to twist it. Vehicle was creepy and for sure need to go for full services/potentially out of business.

MUZAFFERHUSSAIN S. 
Rating:
1.0

Customer did not leave a comment.

Jian-Jia W. 
Rating:
5.0

Customer did not leave a comment.

Homayoun R. 
Rating:
2.0

The employees are stellar. Every interaction I have is pleasent and my needs were met. However the equipment is garbage and the wait times are tragic. This specific interaction netted you over 3000$ and it's something (rentals) my company requires often, but unfortunately the quality of the equipment is so subpar that we will not be returning. Unfortunate because the staff is not the issue.

MITCHELLMACKENZI C. 
Rating:
5.0

Customer did not leave a comment.

GREGORYBRIAN A. 
Rating:
5.0

I rented a 5x8 open trailer. The trailer was dirty when I picked it up. I returned it in the same condition and the Uhaul person said I should have cleaned it. That isn't my problem if you give me a dirty trailer. Also, this trailer is dangerous and should be taken out of service. It is very old and doesn't have any springs. So it bounced like crazy. Also the chains on the back gate are defective. I rent trailers often from this Location and normally am very happy. This was an exception so I'm only writing this so you know to get rid of this particular trailer.

PAUL W. 
Rating:
3.0

A more seamless system between on line application and PICK-up service. Why not complete the process on line instead of having to line up in the store to complete the process?

AC R. 
Rating:
4.0

My experience in this rental ( my 5th this year) was miserable. The trailer I ordered was change to a bigger one meaning it would not fit in the garage and at the wrong location without informing me. I was told at that time of pickup I had another hour of driving that left 5 people waiting for me. And another hour wasted to drop it off at 7am the next day. I will not rent from here again.

DEREK B. 
Rating:
5.0

Too expensive

adam d.  |  Overall Experience 
Rating:
3.0

I believe I was overcharged..ad I was told I had to pay more for my rental,yet my original estimate was within the estimated fee

EDWARD F. 
Rating:
1.0

1. Got a booking email stating I booked a 26' truck and trolleys, elsewhere the email said that the "equipment" will be confirmed. "Equipment" is interpreted by most people as the trolleys as opposed to the vehicle itself 2. Got switched to a different pickup location and truck size reduced to 20', your Toronto call center staff explained that my booking email wasn't your "guarantee", and that the 20' truck is part of my "guarantee" email, then hung up on me, I called in again to order a 6' trailer near the new pickup location to make up for lost space. 3. After receiving the 20' location and truck size "guarantee" email, I got another email the day before pickup saying that my 20' truck pickup is now "guaranteed" at another location on the other side of Toronto instead, and very far from the trailer pickup location. This means that the previous "guarantee" was broken. I asked for the $50 rebate on U-Haul's broken guarantees, the same Toronto call center lady who hung up on me argued that the $50 rebate couldn't be used with any other discounts then hung up on me again. Overall, this experience was full of broken promises on U-Haul's part and very disappointing call center service.

Hang C. 
Rating:
1.0

I was charged for a dolly when I never asked for one and never even used it. $28 for a dolly that was just in there and I never even used it or wanted it. complete scam, a $110 rental is costing me $200. This is disgraceful

sriram V. 
Rating:
3.0

Customer did not leave a comment.

MAUREEN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

micheal B. 
Rating:
4.0

Please ensure that locations that do not open until 11 cannot book trucks for 8am. Last Saturday I was stranded. I had arranged to pickup a truck at 8am online, when I arrived at the location they were not open and wouldn't open til 11. I went to the warden location in a panic and was speaking to traffic department on the phone and got very lucky that there was a truck I could use over there. I would like some reimbursement for the one hour I was delayed as I got a subsequent charge from my condo for going over time with the elevator as the staff member had to stay late so I could finish. Please call me at my number to discuss this.

JOHNWILLIAM K. 
Rating:
3.0

I rent trucks all the time from Penske. I would rent more from you if you didn't charge .89 km. That's robbery

John F. 
Rating:
5.0

Well done excellent service!

SAMUEL Y. 
Rating:
4.0

Need rpolite conversation with customers not every one some of them

KANAPATHIPILLAI B. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER J. 
Rating:
5.0

Customer did not leave a comment.

HYUNGTAK K. 
Rating:
1.0

Not only did your "technician" not know what he was doing to the point I had to help him, he dinged the trailer into my bumper. This is on top of the incredibly slow and disrespectful staff inside. Can't believe I decided to give you guys another chance.

KIARASH K. 
Rating:
5.0

Good job

Juan D. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
3.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Phoc N. 
Rating:
5.0

extend Saturday and Sunday hours of operation

THOMASJ L. 
Rating:
1.0

The heat from the engine burned my legs

MOHAMED REDA B. 
Rating:
3.0

Because the Gas was half tank but on paper marked more then that and I return half tank but charged me over $30 for no reason and I have the picture of the dashboard.

WALID P. 
Rating:
1.0

Truck was not there when I got there. Worst customer service ever. Employee would not provide her name for me to make a complaint. Worst location. Never again.

SAYANTHAN S. 
Rating:
5.0

Customer did not leave a comment.

Nimil P. 
Rating:
2.0

I signed in and set up an account online as it said that this would speed up the process of picking up the vehicle but when I got to the location to pick up the vehicle I was told I still had to Lineup because I didn't have the right confirmation number - that was not clear on the website. When I finally got the vehicle it was difficult to upload any pictures of damage and when I dropped the vehicle off the website check out Service did not work for me luckily I found another customer who was able to check my truck For me. I had to rely on a total stranger getting some of my personal information in order to use the website. I found the whole process painful. The only easy part was actually booking the truck through the Leslie Street office. The Leslie office answers the phones on a timely basis and was very efficient and helpful at finding the truck for me as they did not have one at their location.

Pratibha C. 
Rating:
4.0

Customer did not leave a comment.

Radu C. 
Rating:
3.0

Customer did not leave a comment.

Robert T. 
Rating:
3.0

Customer did not leave a comment.

Emma V.  |  Overall Experience 
Rating:
5.0

Nothing, I'm a happy customer.

LESTERM J. 
Rating:
5.0

Customer did not leave a comment.

Gonzalo R. 
Rating:
4.0

Once i placed a call to the location to say I would be late, and i was placed on hold for 45 minutes, during the time i went to the location, and also stayed in the line for 15 minutes. I monitored that there was no reason that the call couldn't have been answered. Also after the 15 minutes line up, it turned out that i did not have to even be in the line up to return the vehicle. Also some of the female staff are not courteous on the phone and when we wanted to extend by a day, they threaten to call the police if not returned on the agreed day of return. There is a reason why we wanted to extend to the second day and it is not for free we are renting the truck. I would suggest that they are trained well to handle situation like this and also not threaten the customer or the emergency contact. You need to call the police if the customer has rented the vehicle and not returned for days beyond the contract time and not answering any calls or no communication . You do not do that when the customer is communicating with you and you are charging the customer using their credit card multiple transactions.

ARUN DAVID B. 
Rating:
5.0

I had an excellent experience - the kind lady at drop off was extremely friendly and helpful (even reminded me to put gas in it !) Only complaint was excessive dust in back of truck got all over what we were moving (not a big deal but it could have been cleaned out)..... Thx and I will continue to be a loyal customer!

BRIANA M. 
Rating:
5.0

Customer did not leave a comment.

COLINE G. 
Rating:
5.0

Warden has the best staff and equipment is ready to go when requested.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

KELVINYIUCHUNG F. 
Rating:
5.0

Excellent customer service

DEBRA T. 
Rating:
1.0

I returned the equipment on June 10 th.but they charge me until June 11 th.how come

Remy R. 
Rating:
5.0

You guys are doing just fine.

JOEL D. 
Rating:
1.0

Change your entire team on Warden @ Ellesmere! Zero sense of service!

Zoran T. 
Rating:
5.0

Customer did not leave a comment.

AKO J. 
Rating:
3.0

Don't put clients on hold every time they call and don't answer. Bad service. Very bad. Need more employees.

Panagiuths T. 
Rating:
5.0

Customer did not leave a comment.

KRISH B. 
Rating:
5.0

Customer did not leave a comment.

Jozef K. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY W. 
Rating:
2.0

UHaul changed the pick up point, only notifying me two days before. Instead of being 10 minutes away, I had to drive 45 minutes. There was a horrendous smell in the trailer, like it was used to transport rotten meat.

ALEXANDER S. 
Rating:
5.0

If I didn't have a smart phone, I would have not been able to rent the truck from Uhaul. Pls REMEMBER THAT NOT EVERYONE IS USING A SMART PHONE THESE DAYS.

CHEN-GE Z. 
Rating:
1.0

I was drop it 3pm and the said after 6pm so they charged me 2 times..this location I am not recommended to anyone..

Andras N. 
Rating:
5.0

Customer did not leave a comment.

Justin R. 
Rating:
3.0

Speed of line even with on line check in.

DAVID E. 
Rating:
3.0

Check in was extremely slow. I spent more than an hour to check in and I used the precheckin option to save time. Didn't happen.

Kenneth H. 
Rating:
4.0

Customer did not leave a comment.

William V. 
Rating:
3.0

It took long time in the counter even I reserved online to get the vehicle. The assigned person in charge is having another priorities instead of handling my request. I would appreciate if it will not happen in future. Thanks.

Sreekesh S. 
Rating:
2.0

My confirmation email had an address closer to me that I selected 2 weeks prior and I had a text from that address saying to call when I arrived. When I got there, they had no record of my rental and told me that I was at the wrong address and had to go to the warden location even though their phone number contacted me in the morning of that day indicating that was where I needed to go. No notification was given prior to the day. A phone call arrived 5 min before the official pickup time from the warden location. The email indicating the change in location only arrived after we moved everything and returned the truck. It was very inconvenient and nothing was provided as compensation for the extra mileage that had to be added only apologies for the error and lack of notification. Very disappointed in the lack of customer service. Will not be renting from U-Haul again.

JOHNR K. 
Rating:
4.0

Customer did not leave a comment.

Dekeria T. 
Rating:
5.0

Customer did not leave a comment.

ARUNDATHIMENAKA S. 
Rating:
2.0

It's impossible to speak with anyone at this location by phone. I had a hitch installed. The ball I paid for was not given to me. I called three times and was put in hold for over one hour each time until I hung up. This time i had a question about the trailer I rented and again I was poor on hold twice for over one hour until I hung up. Unbelievably understaffed!

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

It took like an hour to pick up the truck after checking in online. Online 24*7 checkin is a waste of time. I had to go the store to get the keys.

Harikumar R. 
Rating:
5.0

Thank you to the customer service team - who extended every courtesy- and made my move “low stress”... very good experience...

GREGORYR G. 
Rating:
5.0

Really wonderful service

MOHAMMED S. 
Rating:
2.0

Customer did not leave a comment.

Vasilios T. 
Rating:
5.0

Customer did not leave a comment.

Ashokkumar S. 
Rating:
3.0

The dolly became dislodged during the 10 minute drive from the UHAUL location and I was charged a $14 total rental fee for this. I also felt that the location could have used more staff to get through the lines a bit quicker. I had to search through every at the front and back of the lot to find my equipment rental. The truck was clean and drove well. Return was simple.

Philip L. 
Rating:
5.0

Customer did not leave a comment.

KESTONN S. 
Rating:
5.0

Great customer service, the person that was helping me was amazing.

AWALE D. 
Rating:
5.0

Customer did not leave a comment.

MICHAELV C. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

THOMASA B. 
Rating:
5.0

Customer did not leave a comment.

Praveen M. 
Rating:
5.0

The team at this site is very helpful

SALIM M. 
Rating:
5.0

Customer did not leave a comment.

JANARTHTHANAN T. 
Rating:
5.0

its a busy place so a wait may be a pain to see a service person but other than that all was great.

EMMA V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVOUDI M. 
Rating:
4.0

The wait time to return the car was so long, there were line up at both pickup and drop-off

MANOCHEHR R. 
Rating:
1.0

Customer did not leave a comment.

deolall S. 
Rating:
5.0

Nothing really ,I find the location clean the staff was courteous and friendly with everyone. I had a reservation and Mt clerk was very professional and knew her job well. ( thank you U- haul for their training

Everald B. 
Rating:
5.0

Raj (the trailer guy) has consistently been upbeat, competent, and provides exceptional service. Give that man a raise!

MALIK J. 
Rating:
5.0

Customer did not leave a comment.

GORDON L. 
Rating:
4.0

CUSTOMER ATTENDANT AT THE COUNTER WAS VERY HELPFUL AND EXPERIENCED

Brian B. 
Rating:
4.0

Customer did not leave a comment.

RICARDO R. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

The easy load ramp should be easy to remove. The ramp on the truck I rented was very hard to remove and stow. It took the full body strength of 2 men to pull it out and stow it back. The ramp constantly got stuck. My hands hurt that day due to all the forced pulling and pushing of the ramp.

Arjun S. 
Rating:
4.0

Pick up location was changed less than 24 hours before my scheduled pick up. Will never use UHaul again. What is the point of allowing me to choose my pick up location if you are just going to change it to somewhere more than 20km away from me the day before my move.

Rachel G. 
Rating:
4.0

Customer did not leave a comment.

Tara S.  |  Overall Experience 
Rating:
4.0

Allow customers to park their cars at your location while renting your trucks.

mark C. 
Rating:
5.0

Keep up the good work!

GILLYBERT E. 
Rating:
5.0

Nothing, all staff was pleasant to deal with and never rushed me even though really busy

Robert T. 
Rating:
5.0

Customer did not leave a comment.

SOPHIA P. 
Rating:
4.0

The mobile app was horrible it glitched at pickup and drop off. Also I had no idea where to park at the end location. We dropped it off late at night and could not find an indication of where to leave the truck.

JOSEPHANTHONY I. 
Rating:
5.0

Customer did not leave a comment.

Cristian G. 
Rating:
3.0

Much improvement since the last time I used Uhaul.

Bradley A. 
Rating:
1.0

v rude staff, supervisor.. had to wait 2 hours to get a truck....literally we begged for a truck despite having a reservation. They lost a key and then the supervisor/ manager was so rude. Never ever visiting U-haul - will go somewhere else and pay 5x times more. Disappointing and v bad experience wasted our 2 hours on the day of moving to a new place

manpreet S. 
Rating:
2.0

Customer did not leave a comment.

LUKE D. 
Rating:
1.0

Charge fairly- no surprise charges Keep promises and update clients immediately when trucks are not available for whatever reasons I am coming to the store to review my order

Karmali K. 
Rating:
3.0

Customer did not leave a comment.

Jaspreet S. 
Rating:
4.0

We were supposed to get a 26' truck from the Guildwood location and the morning of our move were called to say the truck was not returned and instead we will get a 20' truck from the Warden location. The location change was fine, but the smaller truck was unfortunate, as we could not fit all of our stuff in one trip, as planned. We ended up having to do our move over two days with our own cars the next day. The representative that called was very apologetic and handled the situation well.

Jarrod B. 
Rating:
3.0

My issue with this pick up was that It wasn't the location I had booked my pick up at. I know this is your policy with one way trucks but I booked my truck a month in advance at a location within walking distance from my house to ensure a smooth transition for my moving day. uhaul changed the pick up location 24hours before my move. Not just to another location within my city but to an entirely different city. I had to take a very 40 minute Uber just to pick up my truck. This was a major inconvenience and added to an already intense day. Also the gas was at 3/8s of a tank. Which he would have been fine but was down to 1/4 of a tank by the time I drove from Scarborough back to my home in Toronto. So I burned a significant amount of fuel just getting to my starting point.

Devon M. 
Rating:
1.0

Extremely disorganized. Obviously short-staffed. A few interactions with employees who knew what they were doing, but many employees that were completely unable to do their job properly.

LORETTA Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amit K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amit K.  |  Overall Experience 
Rating:
1.0

Within months being there the price raised and it’s a pandemic people not working

kelroy a.  |  Overall Experience 
Rating:
5.0

Thank you

KENNETH ROLANDSA R.  |  Overall Experience 
Rating:
5.0

Madhavi was a pleasure to dealt with.

Maliha m.  |  First Impressions 
Rating:
5.0

Excellent facility

NICHOLAS T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

TOM S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED JUNAID A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa R.  |  Overall Experience 
Rating:
5.0

A very pleasant and professional experience. This was the first time using a U-Haul truck rental from Ottawa to Toronto along with storage facility at Warden Ave., Toronto. The whole experience was seamless and excellent. Keep up the good work for a service that is badly needed.

Mehboob S.  |  Overall Experience 
Rating:
5.0

Staff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.

Virma B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dionysios P.  |  Overall Experience 
Rating:
5.0

The manger and staff s are very nice to me. I will tell my family and friends about the U-haul storages to rent to them anytime.

Sharon B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JEANETTE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H.  |  Overall Experience 
Rating:
5.0

I was really impressed how helpful and friendly the staff was. Made my experience enjoyable.

Jerry S.  |  Overall Experience 
Rating:
5.0

very kind and helpful staff Excellent experience

noel d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATHALIE R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SriTrinadh J.  |  Overall Experience 
Rating:
1.0

Monthly charges to the wrong account, despite clear instructions caused emails notices, letter of threats of liens, letters to my secondary contact... I vacated the locker due to your inability to properly manage my account. I’ll try Discount rentals next time!

David-Alan L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SriTrinadh J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kobla S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pranav P.  |  Overall Experience 
Rating:
1.0

I was given an all-in price on the phone and I arrived with my own lock which was a high quality lock. When I came in to rent the van body, I was told I was required to purchase and use a Uhaul lock. That lock was junk and did not even secure through all three portions of the van body door fastener (but my own lock did). The staff were rude on several occasions. additionally, I was taken for the first time, on a golf cart, to see the unit, the driver smashed the roof of the cart on the opening garage door and debris flew at me. The ‘gold’ lock that goes on the left side of the unit is also a joke. One swing of a tack hammer would open it. Obviously this is just a means of pressuring people into paying more for 24 hour access in addition to forcing people to buy a crappy uhaul lock. The location is not secure and my unit leaked, damaging a $4000 mechanical massage chair. I have, over the years, rented many, many uhaul trucks, mostly for business purposes, but sometimes for personal use (as I did to fill up my vanbody storage rental). I did not rent from uhaul when I emptied it out. Because of your unfair, gauging policies, rude staff, inadequate facilities and the generally poor service (staff would not even provide me a paper receipt a email only) uhaul has lost my business permanently. Your service is terrible!

DANIEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sire C.  |  Overall Experience 
Rating:
5.0

Thank you for everything

babatunde a.  |  Overall Experience 
Rating:
5.0

Very happy

Jerry S.  |  First Impressions 
Rating:
1.0

I want that unit 511 repaired. I still have tenure over it. I haven’t abandoned this unit.

Andrew W.  |  Overall Experience 
Rating:
5.0

Thanks.

Heron T.  |  Overall Experience 
Rating:
5.0

I used uhaul storage facility for consecutive 18 months. It really helped me a lot to manage my other things while uhaul taking care of my stuff. I really appreciate the staff at Warden Avenue.

AMIR A.  |  Overall Experience 
Rating:
5.0

Very nice people that work there

Maaeez L.  |  First Impressions 
Rating:
2.0

Registration was professional and appreciate the receptionist,. Had an issue with one of your superior,. The way she handle herself and the situation wasn't professional to a customer care resolutio

Harold S.  |  Overall Experience 
Rating:
5.0

I emptied my unit.

Dionne S.  |  Overall Experience 
Rating:
5.0

Hi. Lane (at Your Warden Ave- Scarborough - Ontario) facility has been fantastic all along and thank you for looking after my stuff for over a year Best Regards Patrick

Patrick M.  |  Overall Experience 
Rating:
5.0

Everything was ok

Luis P.  |  Overall Experience 
Rating:
5.0

Nice Staff and Convenient Location~

Raye S.  |  Overall Experience 
Rating:
4.0

Layne has good customer service skills. Very friendly and helpful.

Raymond S.  |  Overall Experience 
Rating:
5.0

Very clean but too expensive

andrew E.  |  Overall Experience 
Rating:
1.0

Horrible service.

Maggie C.  |  Overall Experience 
Rating:
3.0

I found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line up

richard m.  |  Overall Experience 
Rating:
5.0

Staff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.

melanie t.  |  Overall Experience 
Rating:
1.0

Customer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,

Lilik C.  |  First Impressions 
Rating:
5.0

Great staff, flexible with requests

Tony w.  |  Overall Experience 
Rating:
4.0

Ok good staff very busy location

Michael C.  |  Overall Experience 
Rating:
2.0

Thumbs down, every staffer I dealt with are arrogant...

virgilio r.  |  Overall Experience 
Rating:
5.0

I love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyes

Steven G.  |  Overall Experience 
Rating:
5.0

The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

COURTENAY J H.  |  First Impressions 
Rating:
5.0

Excellent customer service. Everyone was cheerful and very attentive to our needs.

Scarlett K.  |  First Impressions 
Rating:
5.0

Great service

natasha l.  |  Overall Experience 
Rating:
5.0

It was a great experience having my stuff stored at U-haul for almost one year! If I was to do it again, I will definitely choose the same location!

Stelian G.  |  Overall Experience 
Rating:
2.0

The customer service provided by not what you except from Uhaul. Seemed the staff was there just for the sake of it and not at all working to provide service to any customer.

KAVITA K.  |  First Impressions 
Rating:
5.0

The clerk was awesome. One suggestion: When a clerk at the desk is serving people in the line; it is too much for her or him to answer inquiries on the phone at the same time. Add more staff.

jacqueline c.  |  First Impressions 
Rating:
3.0

The Manager and some of the staff great customer service however there was lack of communication. Also long wait time to speak to someone on phone or you were placed on hold and forgotten. The Unit sm

Marlene B.  |  Overall Experience 
Rating:
5.0

Everything happened very quick, amazing service.

Maria I.  |  Overall Experience 
Rating:
5.0

👌👌👍👍

samir a.  |  Overall Experience 
Rating:
2.0

The staff was not friendly, nor helpful. The double key (yours & theirs) to access my storage unit is ridiculous. If the store is busy...you wait & wait. Good luck finding help when you need it.

Catherine R.  |  Overall Experience 
Rating:
4.0

The young woman was very helpful and courteous

JOYCE P.  |  First Impressions 
Rating:
5.0

The General Manager at this location was amazing... there was an issue with my storage and the associate their couldn't help with the problem. The General Manager went above and beyond to assist me.

Marlene B.  |  First Impressions 
Rating:
5.0

The lady was very helpful and efficient.

Tenille T.  |  First Impressions 
Rating:
1.0

Horrible customer service at this location. Will never book here again. Will be going to millwood as they ensure customer service as number one. Will discourage that people use this location.

Michelle W.  |  Overall Experience 
Rating:
3.0

Please Get pro rating system it’s hard to plan moving out of storage to pay full price with 4 days use twice, had 2 units, cost extra $450. All other competitors pro rate I will not be renting again!

Brian G.  |  Overall Experience 
Rating:
3.0

very popular place, i had a good experience but patience is required.

James H.  |  Overall Experience 
Rating:
4.0

prepaid rent is poorly defined in the contract on month to month rentals. I feel I was ripped off.

MICHAEL M.  |  Overall Experience 
Rating:
3.0

Rent increased 3 TIMES in ONE year. We had the 24 hour access but a few times the alarm had gone off making it really inconvenient and loud to move things around! Expensive to rent. Staff were nice.

Grace A.  |  Overall Experience 
Rating:
4.0

Aside from the comparatively (to other storage places) restrictive hours, I found the service, staff, and facilities at U-Haul to be very much above average.

Mitchell C.  |  Overall Experience 
Rating:
5.0

Great service from the very beginning to the end.

QUINTON H.  |  Reservation 
Rating:
1.0

By far the worst experience I've ever had with any company ever! I went to pick up my things after five months in storage and my stuff was destroyed by MICE POOP & URINE! 75% TRASHED!! REFUND ME!!!!

Markessie M.  |  Reservation 
Rating:
4.0

Very happy to do business with you; look forward to future business.

denis b.  |  Overall Experience 
Rating:
3.0

One of my lockers leaked during a rain storm and some minor damage occurred. I also would like to access a comprehensive final statement of the payments I made. It should be on this website.

Sylvia S.  |  Overall Experience 
Rating:
5.0

Moth more to say. It met my expectations

Louis P.  |  Reservation 
Rating:
3.0

U-haul had made a mistake with the shipping location of our U-Box but Sherry at Warden was very helpful in resolving the issue. The first man I spoke with though was very rude & dismissive.

Desiree L.  |  Overall Experience 
Rating:
1.0

Promised a truck 4 days before pick up date and never gave me one, customer service claiming its not their fault, and told me good luck on my own, very disappointed at U-haul, will not use again.

Derek E.  |  Reservation 
No reviews have been submitted for this location.

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