Customer Reviews for U-Haul Moving & Storage at West Craig Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at West Craig Rd

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Frank R. on

Rating:

You’re already awesome!

Zach O. on

Rating:

Customer did not leave a comment.

Emanuel H. on

Rating:

Second time renting from this place both time had same experience. I walk in employee is on phone for over 10 minutes before customers are acknowledge right in from of him. I understand it was a business call but employee did not acknowledge any customers but Yet he was on his cell phone playing a game and while on landline with customers. A simple “hello, will be right with you in a moment” may help your location

Carlene C. on

Rating:

Amazing experience! People & service we’re the best! From reservation to rental to return to Patricia at Craig road location! Amazing staff & customer service! Good job!

Alyssa F. on

Rating:

Customer did not leave a comment.

WILLIE W. on

Rating:

Exemplary service!

Ivan G. on

Rating:

Customer did not leave a comment.

Julie R. on

Rating:

Customer did not leave a comment.

WILLIAM B. on

Rating:

Customer did not leave a comment.

Michael B. on

Rating:

Customer did not leave a comment.

Richard R. on

Rating:

Customer did not leave a comment.

Victor G. on

Rating:

Customer did not leave a comment.

Zach O. on

Rating:

Customer did not leave a comment.

Ceri L. on

Rating:

Customer did not leave a comment.

Zachary O. on

Rating:

Customer did not leave a comment.

Aarika M. on

Rating:

Customer did not leave a comment.

Aarika M. on

Rating:

Customer did not leave a comment.

Mark H. on

Rating:

Very happy with service I received thank you

Rodney F. on

Rating:

When I first went in the store there was a line of 5 people waiting. Nobody acknowledged anyone that was in line. The manager came in and asked where everyone was at and he had a discussion with his employees about the employees that called in sick and were running late. I waited for 30 minutes and ended up leaving and doing my reservation online. My pick up went ok. They blindly sent me out to find my truck. I got in the wrong truck and almost took off. I finally asked someone which truck was mine.

Emma M. on

Rating:

Front desk agent was unknowledgable .waited a long time to rent ...agent was very short and not helpful.....25 min wait was ridiculous Will never use this company again

Maria R. on

Rating:

Customer did not leave a comment.

francisca H. on

Rating:

Customer did not leave a comment.

Austin P. on

Rating:

Customer did not leave a comment.

Philip Z. on

Rating:

I think your internal rental storage needs to be reevaluated to compete with other storage facilities in that area.

Chris P. on

Rating:

Customer did not leave a comment.

jennifer M. on

Rating:

Customer did not leave a comment.

Leury R. on

Rating:

Customer did not leave a comment.

Daniel G. on

Rating:

Nothing. Quick and smooth.

dennis C. on

Rating:

the only thing I could say is for your helpers to handle someones dresser better then what they did for us because they put it side ways which made everything inside get messed up, but other then that they did a good job, the helpers were careful not to hit the walls when coming in the house, I would recommend Uhaul.

Angela H. on

Rating:

Customer did not leave a comment.

michaela l. on

Rating:

Representative was rather bland and in a mood

MARKEYE P. on

Rating:

Lock box codes working properly

ALESHA Z. on

Rating:

Customer did not leave a comment.

David M. on

Rating:

Make sure that all the equipment is in one location. And the tow dolly was a piece of crap. The air conditioning went out

tom C. on

Rating:

Hitch was installed at the time as promised. They did an excellent job and answered any questions I had. I definitely recommend U-Haul for hitch and installation.

virginia C. on

Rating:

They messed up our reservation for a large unit. We had to use 2 small ones and go to another storage area to take our stuff. Cause of this we lost man power and had 2 keep truck 2 more days. This truck a 26 footer. We are not please or happy. Came from another state.

virginia C. on

Rating:

Got there and what we reserved for storage unit was not available. Had to take 2 small storage units and still didn't work. We had to go to another location to complete our storage needs. Not happy. Their mistake. I am not a Happy Camper. Especially when were 12 hrs getting there.

Diane S. on

Rating:

Customer did not leave a comment.

Zach O. on

Rating:

Customer did not leave a comment.

Audra R. on

Rating:

Everything was easy and smooth from picking up the truck to dropping it off.

Ruth M. on

Rating:

Easy access and clean facility. The Green Room served me well! I left a few things, and took a few things. Thanks!

michelle r. on

Rating:

Great customer service.

daniel y. on

Rating:

The staff were helpful and friendly.

Michael W. on

Rating:

Great experience from start to finish friendly , helpful, and very nice

Paulin K. on

Rating:

So far the best UHaul Store I saw since I'm your Customer. Professional, courteous, friendly staff. Strongly recommend this location.

Maria J. on

Rating:

Great staff and location.

Katia M. on

Rating:

This is the second time I use this facility. And both times I have been very happy all around. Thank you to all the staff.

Denise M. on

Rating:

Staff is very slow. Computers not working and manager is rude

Anneesah F. on

Rating:

Thank you for your storage services.

courtney f. on

Rating:

The staff at the Craig Rd facility were excellent. I rented a unit there for about a year and a half and never had a negative experience. I would recommend the Craig Rd location to everyone!

William T. on

Rating:

I placed the order by telephone and I ended uop getting a unit that was too small. They were very accommodating at the office and upgraded us to a larger unit and all was well.

Mike B. on

Rating:

i liked the security system. there was plenty of carts for moving my stuff and easy to get to the loading dock

Sheila M. on

Rating:

Needs more help when lines get long. One person is not enough. But great service.

Jesse D. on

Rating:

I was told the unit I got would fit all the items of a one bedroom apartment, but it ended up not so and I had to stack up high with no room and I still had to find another place to store the rest. :/

Vershawn S. on

Rating:

Staff was very helpful and friendly.

LaChasity C. on

Rating:

The staff was always professional and knowledgeable. The lines and wait could get long but overall this facility is the only one I would use!

Xavier Ranaii K. on

Rating:

Good service, but gets backed up.....prehaps you could hire more counter help for such a popular and busy location .

Branislav D. on

Rating:

Very kind and helpful.

Tracy M. on

Rating:

I was in and out not to much of a wait thank you 😍🤗🤩

Anneesah F. on

Rating:

I did not receive my storage key on the same day that I purchased the storage rental.I contacted customer care,but unfortunately the manager was not available. Had to keep the u haul rental overnight.

Franique A. on

Rating:

Staff were friendly and helpful

Barbara W. on

Rating:

Great customer service

Myranda E. on

Rating:

The service and understanding I got from this staff was the best!

BRANDI S. on

Rating:

N/a

Steven R. on

Rating:

Thank you.

naomi a. on

Rating:

This facility is clean. The staff is great. I definitely would recommend this place

Terri R. on

Rating:

Clean facility Great people to help you

Bobby E. on

Rating:

Great Staff Secure Building. Would Definatley Recommend

Gregory W. on

Rating:

The facility served me well with my moving and storage needs.

linda p. on

Rating:

Staff was helpful all of the time but not always friendly.

virginia r. on

Rating:

Thank you!

ENGRED S. on

Rating:

I've had my storage for about 4yr. Never had a problem with my unit,access or staff.

Johnny B. on

Rating:

The property is always clean and the carts are always where they belong.

Tom M. on

Rating:

It was ok

Scarlett M. on

Rating:

Excellent staff. Very knowledgeable and super friendly!

Joslyn h. on

Rating:

I wasn't treated fairly and i left and still owe a bill

Robert M. on

Rating:

I found the staff at that facility untrained and unable to perform and inform me of procedures, thereby causing me to be charged for 5 hours of overtime by my moving help company. NEVER use U-Haul!!!

erica h. on

Rating:

Great experience. The staff is great and very helpful.

Dawn R. on

Rating:

I returned my truck before noon on the same day, I got a call from the office and they said to me, very rude “where’s our truck”? I was like I returned it, you guys checked it in.didn’t even apology

Martin C. on

Rating:

Everyone is so helpful and nice. The place is busy and they do the best they can to help everyone out in a timely manner.

Gina M. on

Rating:

Prompt assistance clean facilities helpful staff

Frank S. on

Rating:

very very uncaring Uhaul how dare you insult me? You sell my deceased dad storage unit with no notice for a $100.My dad was with your company for over 3years paying on time until he passed away 😪😪

JEROME M. on

Rating:

Excellent customer service! Location very clean and safe

Dionna C. on

Rating:

My U-Haul representive was awesome! Very quick and efficient. I don’t remember the young ladies name but she was very nice

JAMAR G. on

Rating:

The employees made my move in and move out extremely fast and easy. I can say this is one of the cleanest storage facilities I have used.

Jacqueline J. on

Rating:

Thank you all so much

Justin Tyler M. on

Rating:

I will never rent from Uhaul again. The employees stole over $15000 worth of my belongings and the insurance I paid for refused to cover any of the damage and theft and hung up on me multiple times..

Sherell B. on

Rating:

Staff was very rude and not helpful one bit. They were purposely trying to give my husband and myself a hard time on our move out day.

Frank R. on

Rating:

The rental went really well . The customer service was excellent.

Nathaniel R. on

Rating:

The staff at the Uhaul on Craig Rd. Really helped me out with storage reservations. I really appreciate it. Thank you

Angelique H. on

Rating:

Staff was very knowledgeable very humble

Burdel W. on

Rating:

Easy to reserve and easy to change.

MAX M. on

Rating:

Very nice storage facility.

ramiro m. on

Rating:

My toolbox looked like it was tampered with but can’t be sure

Melody T. on

Rating:

My property was damaged in the Ubox. The location was unapologetic

Janet C. on

Rating:

Great staff who went above and beyond!!

Maya S. on

Rating:

The person answering the phone had no clue on what was going on

Pashion W. on

Rating:

N/a

Jared B. on

Rating:

Most of the staff is unhelpful if not incompetent. There are a very few who are good employees, but they are outweighed by the dead weight.

Sharon S. on

Rating:

Uhaul is top of the line when it comes to your moving experience. The trucks are clean, comfortable, and handle well. The staff are friendly and helpful. I would recommend Uhaul for your moving needs.

troy w. on

Rating:

Ramona is absolutely without question the Best employee you have at this location. Work her fingers to the bone from start to finish of her shift.

Jennifer E. on

Rating:

They got me out of quite a jam involving the truck and trailer right before I needed to drop it off and had been driving for 7 hours. They even stayed open late to assign me my storage unit. Thanks!

La Trina R. on

Rating:

The price I paid for one of the 5x10 units ($89.95) is a little high for the amount of space. The storage wasn't deep enough. I needed another larger unit that was unavailable. I had to get two

CELIA U. on

Rating:

Great and clean facility.

Lorene R. on

Rating:

100% satisfied. Excellent staffs.

JAMES A B. on

Rating:

The manager Allen was very helpful.

Gerald S. on

Rating:

My evaluation would be much different had the security system for one of my units been working. Spoke to manager about issue first day who put in a work order but the problem was never resolved.

TERESA W. on

Rating:

The process to move out was rather painless. The two guys that assisted were friendly and courteous and answered any questions that I had without hesitation.

Pamela-David B. on

Rating:

Appears secure however our unit was broken into. Ent over top and removed hasp from door. So door was able to open without triggering alarm. Mgr refused to refund payment for Jun. unit empty on 29 May

ZENON H. on

Rating:

Oh I think they over charge me for storage but is fine I am happy because I move my stuff to other locations they look better care

Patricia T. on

Rating:

Please hire additional staff; wait time to counter is way too long (60+mins). Also, allow the AC to cool the facility as during long wait times it gets really hot with a lot of customers. Thanks!

RICARDO C. on

Rating:

Thx

Margarita R. on

Rating:

My time with U-Haul was great staff each time was friendly and helpful I would definitely refer friends or relatives