Customer Reviews for U-Haul Moving & Storage at Western Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Western Ave

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Melarys C. on

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It was such a good, easy and quick experience. Great employees! Wish i remember their names. Thank you!

Ellen P. on

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Corey was very nice and helpful! Made everything go smoothly!

CHRIS R. on

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No improvement needed. Tim runs a great store.

James D. on

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When I put in google this location it took me behind the building. Perhaps you could put up a sign in the back to redirect people who are returning equipment to the front. Other than that everyone was helpful.

Rebecca W. on

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See comments from pick-up location.

Lisa S. on

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I was supposed to drop my truck off to a facility that was closed on Sunday, but received a text to drop it off at another location the day of my move. Even though the facility was packed with trucks, they charged me an extra day for dropping the vehicle off at 5pm instead of 3pm, even though, it would have made no difference what so ever since the location it was supposed to go to was closed with a key drop off. Had I known further in advance about the change in location to a place that was open (that had plenty of trucks), I could have arranged the moving crew to get there earlier to get the truck back by 3pm. Super knit-picking. Feels like cheap customer service, to be honest. Have never had the experience with Budget or Pensky.

ANNE L. on

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Tim Stiman's team is the best

David C. on

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Michael W. on

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Michael D. on

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Have assoviates be more friendly during check in.

Matteo A. on

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Great location. Good selection fast service Matt Adragna

Brian L. on

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Tim in Augusta Maine is an excellent owner/ manager.

David H. on

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Jeffrey G. on

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paul g. on

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You need to hire new people the last couple times I have been there they have such a bad attitude when you get there and when you come back they act like they don't even want to help you have a frown on that face the whole time I felt like I was bothering them

Nennette H. on

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karen c. on

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Very helpful and knowledgeable.

Greg I. on

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Daniel G. on

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tom b. on

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Matthew D. on

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The trailer had dirt and sand in the floor. Trailers should be fully cleaned prior to pick up. Out of all the uhaul locations I've used, this is there only one that didn't use the drop off area for trailers. Both times I returned the trailer here in the last week I was told to back the trailer up on my own in between a narrow space between other uhaul trailers and trucks. The first return at this location I was out in they parking lot by myself with no staff. Good thing I was skilled at backing up a trailer in tight spaces. I can't imagine if they did that to another person and they drive it into other equipment. This isn't a smart business process. Other than that the customer service at the desk was good.

Dan T. on

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I have used Augusta U- Haul in the past and have always been satisfied. This occasion was an after hours drop off only, however when I called them for directions they were very helpful.

Patrick H. on

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I had to switch my rental due to a problem with my car and the people were exceptionally helpful. UHaul is doing a lot right and this location is a great example of top quality service.

Brianna N. on

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Carl S. on

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Gail G. on

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Joanne C. on

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Always have a good service

Joshua C. on

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Sherry C. on

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Stephen A. on

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Staff is always great I enjoy renting a u haul there Thank you very much Steve

Bruce W. on

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The inside of the cab smrlled of stsle cigarette smoke.

Maureen P. on

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Deborah C. on

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Nathaniel R. on

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Kathleen D. on

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Ory C. on

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Excellent Experience TY

warren e. on

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heather a. on

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I had the best experience at this Uhaul. I had to change my rental the day before moving my home from college. The attendant was very courteous and friendly and as luck would have it, I was easily able to change the vehicle. Much appreciated!

Scott M. on

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This place is great, employees are awesome. Very happy!

Melodie S. on

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Martin D. on

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It really was hassle free. The van was clean and newer. Great job!

Andrew B. on

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Richard D. on

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I've used this particular U-Haul several times and have always had a positive experience with service and with the vehicle.

Tom F. on

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Stephen A. on

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Augusta staff is very helpful And nice each time I have rented A pick up truck Thank you U haul And the Augusta Staff Steve A.

Henry D. on

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Great service as always at this location. I have been using this location since 2014.

Stephen H. on

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GERARD L. on

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Very pleasant experience! The person that helped us was friendly and informative. Would go back without hesitation.

David C. on

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Mileage was not correct between my rental and the paperwork, I had to call that out. Other than that the experience was good.

Matteo A. on

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Good place to work with Fast and easy pickup and returns

Robert S. on

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quick and easy pickup and drop off with no surprises

Anthony T. on

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RACHEL H. on

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They were so helpful. The experience was quick and easy. We used them twice this week, and both times were easy and affordable. Will definitely use them again. ??

DENNIS C. on

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Tim and crew were excellent. Great customer service here. I would recommend to anyone.

William F. on

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HItch installation looks good on my new Chevy PU.

Michael T. on

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told me over the phone my appt was scheduled, showed up and they couldn't find it. very poor customer service,from the "owner". didn't look up from his computer, was very flustered and clear he didn't have time for me and didn't want to deal with me. same issue when i dropped off, they had me waiting for at least 10 minutes before I was even acknowledged. employee had on dirty clothes, sweatshirt with holes-not professional at all.

MaryEllen T. on

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Ben M. on

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Great service and very helpful and timely

James R. on

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Quick and easy, no problems

KENT B. on

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Kelley C. on

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Tiesha B. on

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I appreciate the help and friendliness of all staff all around good people.

Pam W. on

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Equipment ran fine, as for clean I would say it was useable, clean would be a real stretch.

Tiesha B. on

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warren e. on

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gordon b. on

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Joseph S. on

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Alice N. on

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Dave S. on

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Andrew S. on

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They gave us the wrong truck (right size, but wrong tag number). Luckily I spotted it before returning, and Wendy the reservation manager in Brunswick was able to get the contract fixed efficiently. Re the return location in Norwood, MA, the address listed in your database is wrong: It is at 390 Boston-Providence Tpke., not 390 Providence Hwy.

Benjamin C. on

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The cargo area light cover was damaged and the light itself was non-functional upon pickup. Perhaps have that functionality factor into the checkover between renting.

Peter C. on

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kelly r. on

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GREAT SERVICE

Zachary P. on

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Nick B. on

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NEED to have the miles from the original uhual to destination/ new uhual included with the mileage. my mileage was 53 miles from the augusta u-hual to my house and that is it. so i got stuck paying for miles from the house to drop off location which isnt fair. i also returned under 24 hours. I shouldnt be charged miles then. feel free to reach out to me if you have any questions of what i am saying

Clifford c. on

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Tim Stiman was excellent to deal with. Greeted me with a smile and a firm handshake. Excellent customer service!

ann c. on

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As a first time user, I went into the location to get answers to my many questions. Staff was always patient and helpful. The only negative for me was the line of people ahead of me.

Kelly M. on

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Mobile pickup wasn’t available because the employees had not assigned the vehicle to my reservation. Keys were not available. Employee told me I needed to wait 25 minutes until they opened (even though it was their mistake). He then came and locked the key in the box and told me I could try to check out through mobile but if I needed help I had to continue to wait until they opened. Upon taking the truck the gas was just under 3/4 tank, and I took a picture for the mobile pickup. The truck was used for 8 miles and returned with the same amount of gas. They tried to charge me $16 for gas saying I’d picked it up with over 3/4 tank. I had to make them pull up the picture and confirm I was right and take the charge off. Overall, crappy service and fraudulent charge.

Dalton B. on

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ELEFTHERIOS Z. on

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ANNE L. on

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Tim Stiman and his crew are the BEST

tom g. on

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Bertha C. on

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I want to thank Tina at U Haul on County Road 54 Zephyrhills Florida for going above and beyond to help an 80 + women rent a box truck and car hauler for a move back to Maine. I hope this can get back to her. I really appreciated her.

Jeanna A. on

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The drop off was simple and easy. Didn't have to deal with anyone just left truck parked in designated spot and dropped key off in the drop box.

Wayne P. on

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Guys were very helpful and friendly... In and out without any hassle.

Irving B. on

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No problem with equipment or service,but should have 2 people at all times to help get customers out door quicker when picking up in mornings.

jane s. on

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Sandra D. on

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Norman W. on

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Timothy M. on

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Friendly, efficient & helpful staff.

mark h. on

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kelly r. on

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I personally don't see any need for improve-ment,,Of course i am speaking from my own experience,I have always had excellent service and been treated with respect,,trucks are clean,great on gas and get the job done,Staff is WONDERFUL ALWAYS HAVE A SMILE & A HOW ARE YOU TODAY.

Rachel S. on

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The guys in there were awesome and very friendly and helpful. I was in and out and on my way in no time!!

tracey g. on

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The guy working was alone. I had to wait over 20 minutes in the store , alone, before he came back in while he was helping another customer. He did a wonderful job, but that customer, me, and the two people behind me all in the span of 30 minutes maybe leaving people alone is not the best.

NANCE B. on

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gary t. on

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Brady P. on

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KATHRYN MILLS W. on

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Keep the same level of service, it was great!

edward k. on

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Michael O. on

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Joseph D. on

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joe c. on

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JOHN K. on

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Nice place but the rates increased so real times in less than 2 years.

Heather H. on

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The staff was extremely understanding and helpful with everything. They made a bad day full if things going wrong much better with their kindness. Would definitely recommend this Uhaul location.

Phillip S. on

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Everyone at the Augusta,Me.store was great!

JENNIFER M. on

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The staff at this location go above and beyond to make sure the customers are happy and all of their needs are met. I highly recommend this place to anyone in the greater Augusta area

jasmine n. on

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Very friendly and helpful employees.

ROBERT H. on

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The storage unit worked great and would rent again if we ever need another one. Thanks

GEORGE H. on

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1 The staff seem techtarded. All do not need to be computer savvy but at least one staff should be 2 A mistake was made the manager said it was a U haul mistake then tried to make me pay for it,

Sara P. on

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I was very pleased with the Uhaul experience. The staff was wonderful.

Justin B. on

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GTG

Brian M. on

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Great place

pete t. on

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I was was very pleased with the services. Aurel (spelling insure)) was very efficient. Anthony was very helpful. Thanks for your help during this very difficult time. The best to all. Regards, Pete

dustin w. on

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Overpriced storage units (roughly $135.00 more than competitors). Pad locks are required, but not provided. Often understaffed. & They input a character limit to decrease quantity of criticism.

Benjamin K. on

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Price point for size if unit was higher than I liked. Had to move my stuff to accommodate my needs at a better rate.