White lane is always a great locationAllan A.
Customer Reviews for U-Haul Moving & Storage at White Ln
Bakersfield, CA 93309
(Between Wilson And Ashe)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have more staff trained at making on site bookings, even if they're used elsewhere when there's fewer customers. My wait time to pick up my rental was nearly 30 minutes. That's not acceptable when you're renting vehicles and time.Reginald W.
Customer did not leave a comment.JILLIANISABEL D.
Air conditioning did not function. Was offered a $50.00 anytime use coupon. Did not feel that to be satisfactory for the 400 mile trip. I was hauling my recently deceased friends personal effects home.Michael A.
The employee that helped at this location was friendly and very helpful.PETE S.
They billed me even my storage was removed within 4 days.Karen L. | Overall Experience
Customer did not leave a comment.cynthia M.
Get your corporate office to do their job better. I will never use uhaul again and I will tell everyone I know to avoid uhaul .Angela L.
Great experience, helpful staff. Smooth processing the whole way.Fidelmar C. | Overall Experience
Always satisfied with there rentalsfrancisco R.
Customer did not leave a comment.Calvin F.
Customer did not leave a comment.SABRINA H.
I believe her name was Donna and Seven were great. Only issue was equipment was not functioning properly and it put me nearly an hour behind schedule and i not only was charged for this hour but not given a discount due to that issue.Robert H.
Original trailer was squeezed into a spot the attendant could not get it out so I was given a different trailer and new paperwork. Upon trying to return after hours that evening, I discovered the paperwork was wrong and it did not have my name on it. I was unable to complete the turn I and had to go back the following morning. Almost 10 people in line and only one attendant at the counter working diligently. Finally someone was about to help me with my return.Kathleen G.
Customer did not leave a comment.RICHARD E.
Customer did not leave a comment.Donald A.
customer service on return was ignored and someone that came in after me was helped before me. After that, I decided to just self-return myself.Tracy J.
Customer did not leave a comment.Eileen M.
Customer did not leave a comment.Vincent G.
Customer did not leave a comment.Melanie B.
Overall great serviceBobby S.
Customer did not leave a comment.Ryan C.
It was a great speedy rental no complaintsBilly U.
Customer did not leave a comment.Cynthia M.
Yes ðŸ™ŒElizabeth C.
Seven is amazing Costmer service ðŸ˜‚Safaa T.
Customer did not leave a comment.Kimberly F.
Customer did not leave a comment.Ana G.
Customer did not leave a comment.ALBERTO U.
The green lock tab was missing from the dollie. Service was beyond excellent from this location!!Don T.
Nichole was such a joy to work with! She set me up with a storage room, a trailer hitch install and a truck rental in just minutes. AND answered all of my gazillion questions and was still very nice! The storage room was SO CLEAN and looked as if it's brand new. It was a nice surprise to find a little "welcome" bag with a lock, a to-go coffee cup and a pen! I have a feeling this was a "Nichole" thing and it was a nice little touch. Thanks Nichole, and Uhaul on White Ln. This is the best location in Bako.Lisa M. | First Impressions
Rude customer serviceBret E.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.WILLIAM G.
During my trip with the trailer, I couldn't help but notice other U-Haul trailers on the road driving in the 3rd or 4th lane. As an experienced trailer driver, I am aware of the laws regarding driving with a trailer in tow. When discussing this with my wife, she was unaware that trailers could only drive in the 1st or 2nd lane. My suggestion is to inform your renters what lanes they should be driving in, with respect to what particular vehicle or trailer they are renting. Thanks!Bradley B.
Customer did not leave a comment.Kimberely P.
The online check in, check out process is very good. I found everything I needed. I am a long time customer and will continue to use Uhaul.Duane K.
Truck was ordered for contactless pickup but had to go inside and waited for almost 30 minutes; this was exactly what I was trying to avoid. Our truck was dirty, beat up, zip ties broken on dolly and we were told we had 1/4 tank of gas which ended up not so. It appears the gas was siphoned the night before. Tried to call and was disconnected once and on hold on two different calls for 40 minutes each. Finally called the 800 number and chose the option for roadside assistance just to get a live person. Not a good experience at all.Tamra D.
Customer did not leave a comment.Yadira H. | First Impressions
Thank you all for your assistance Everyone was courteous professional and engaged Recommendation if you allow someone to check in online they should not have to wait in the same long line as those who did not and take almost as much time to receive their equipment update your processLatonya J.
I had to wait 30 minutes to receive my rental because there was only one person working the counterRobin M.
Customer did not leave a comment.MICHAEL M.
I ordered a van for 24/7 pick-up at 7 am. I arrived at 7 with required mobile phone and documents but when I checked in I received a message that I had to wait until the store opened at 9. When the store finally did open, I was told they don't offer that on the vans, though every single van was marked with the 24/7 sticker.Jeannine W.
There was only one person helping start rentals in the front. There was a long wait and a line started to form. I would say have at least 2 people at all times. Thank you!Moises J.
Nichole was absolutely awesome. The best customer service. Very high marks.MARTHA L.
Felisha is extremely RUDE! She was not customer service friendly. The young man that hooked up and then unhooked upon return was amazing.Destiny R.
Great location great serviceLindsay J.
You have on ur website that we can rent the 4-8 cargo trailer but in fact that is only rentable to people who are traveling one way. We really would like to rent this locally can u help us with that in the future.Leslie K.
Customer did not leave a comment.Adrian R.
Wash the windshield before sending back outPhilip M.
Picked up on a Saturday morning, location under staffed, took way to long to get trailer. Dropped of Sunday afternoon, return staff polite and courteous but lacked skills to direct me where to go to unhitch trailer. Individual who unhitched trailer; lights, chains & hitch bolt, asked me to lift trailer off hitch. Not my job and I believe your protocol is your staff does that to prevent customer injuries. Your person, a female, was not strong enough to complete all of the task and luckily another staff member showed up who was able to remove the trailer from my vehicle. There should not be staff for pickup or return who can't complete the entire process. This is the first time I used this location, White Lane, as I prefer the Union Ave location. The staff at Union Ave is better in all aspects of the process. That is where I wanted to go originally but was sent to the White Lane location because of availability, again a negative to to rental process. I hope you pass this along to the White Lane location.John C.
Customer did not leave a comment.james michael R.
Customer did not leave a comment.Alison I.
Customer did not leave a comment.Khalil D.
Customer did not leave a comment.Heather B.
Thanks a lot for the quick service at drop timeAlejandro T.
Nothing,everything was greatSherrel A.
Customer did not leave a comment.Jeanette A.
Customer did not leave a comment.Leonard F.
Customer did not leave a comment.JOSE V.
Customer did not leave a comment.Patti M.
Customer did not leave a comment.LEO L.
Customer did not leave a comment.Kamal N.
Change the hole company, get responsible peapleAngela L.
Customer did not leave a comment.morquisha T.
The return person was extremely helpful. Kudos to him.ROXY G.
Rude guy didn't careCRISTOBAL C.
Everything was goodAngelina H.
Fix the key issue. Key in the ignition kept sticking.JESSICA B.
The lines are crazy because they always have the same staff member at the desk. (She's great - give her cuddos)The others are just unapproachable, the communications between the staff is off, the booking system via app is a joke...you still wait 45 minutes to check out, even though you've frequently rented and are in great standing. Get it together or sell the business to a more experienced, hands on franchisee.Joshua R.
Customer did not leave a comment.Bonifacio B.
Customer did not leave a comment.Susanna p. | First Impressions
Customer did not leave a comment.Amritpal S.
Customer did not leave a comment.jeff H.
Customer did not leave a comment.travis S.
Thank you for your service. I am especially grateful to the agents that attended to me especially on Friday, 3/19. She was just wonderful.. Thank you.Nicholas A.
Can't think of any changes that should be made .JANICE H.
Customer did not leave a comment.Pamela H.
Customer did not leave a comment.Raquel J.
Everything went fine.Alcides A.
Customer did not leave a comment.leila E.
Staff was extremely friendly and helpful. The small glitch with the computer system was handled with professionalism and a great sense of humor.Brandon B.
In general the uhaul locations were nice. The trucks worked well. However my overall experience with uhaul as a company in general was very disappointing. I moved from california to nevada in November 2020. I reserved my truck two months prior. I was called two days before I was due to pick my truck up to tell me they didn't have my size truck. I was not even offered accomodations. I was packing up a four bedroom apartment! I ended up down sizing and having to drive my personal vehicle to Bakersfield CA to picky truck up. It was not brought to me which was an hour an a half away. So it was like doubling back! . I was only able to take the most important things because I had the 10". Here we are again in March I finally was able to get my things from california. Only to be called again to have to stop in bakersfield to get a truck. And the only accommodation this time was an extra 200 miles which just covered my milage to my hometown to get the rest of my belongings. Very tiresome, very unprofessional as a whole and inconsiderate in my opinion.Myesha F.
We had our rental set up for the 24 seven pick up. This location failed to have that ready for us so we had to stay overnight. When we called customer service while we were at the location Friday night they put in a note to put a discount on our account, or the place that next morning wouldn't have given us a discount. I'm very unhappy with U-Haul, I'm very unhappy with the entire situation. We weren't discounted enough and I will never rent from you againBrock B.
Customer did not leave a comment.Barbara B.
Customer did not leave a comment.Jeffrey D.
The customer service return was below my expectations I waited for 20 minutes to do a return I spoke to a guy and let him know I was waiting but he was helping another customer which Is understandable but once he finished helping another customer he bypassed me went inside and started helping another customer who came after I did so I decided to go with the mobile drop off equipment return during business hoursJustin L.
Customer did not leave a comment.fernando R.
The exit gate wouldn't open. Noone answered the call nor the phone call. We hope that isn't a regular occurrence.lauren b. | First Impressions
Customer did not leave a comment.Jason S.
Staff was outstanding, answered every question. Staff knew their stuff. Would definitely recommend and use againPhilip M.
Customer did not leave a comment.Denise N.
The two employees working at the time did a great job. I think this facility as large as it is needs four or more.MIKE A.
The lady that works in this location when I got my uhaul was VERY VERY VERY VERY RUDE! Very arrogant and DISRESPECTFUL TO CUSTOMER. DON'T HAVE GOOD MANNERS TOWARD CUSTOMER SERVICE. SHE LIED TO US ABOUT THE AVAILABILITY OF PICK UP TRUCKS, she said there was no available truck at that time. So we went out, only to find out that all the trucks park in the parking lot was all available at that moment. We called Customer Service about what happen. She fight us while we we're trying to get a uhaul pick up truck. She talks bad to customer.Rosemarie A.
Customer did not leave a comment.ANITA W. | Overall Experience
Customer did not leave a comment.Gary B. | First Impressions
My things were placed in your location clean and almost like new condition when I went back 1 year later to pick up my things there was Durt all over my things a total loss all of my things were ruined. I made a complaint to the front office all was done is the young lady took pictures. I give this uhaul facility an F ratingDamon B. | Overall Experience
Nothing, you guys were awesome Donna Putney was very helpful knowledge friendly professional it was an amazing experience will definitely use you guys again due to her help thanksDavid H.
Customer did not leave a comment.Cecilia Y.
Customer did not leave a comment.CATHERINE P. | Overall Experience
Customer did not leave a comment.Wendi B.
You need more staff. A few of your staff here are very rude.Kimberly R.
Customer did not leave a comment.austin p. | Overall Experience
I was in a bit of a hurry and they were 3 staff members working and only 1 was helping the customers. The CSR was very slow his name was Benjamin he asked a lot questions over and over again to the point that I was already very flustered with the process. I rent from Uhaul in the past and I never had any problems but this time I was very upset how long it took and wasn't even greeted upon my arrival and it took way to long to rent the truck I had it back in 15:00 minutes and it took 30:00 minutes to check out the truck.Joel D.
Customer did not leave a comment.ELIZABETH R. | Overall Experience
To get my UBoxes delivered to me on time, Alex went above and beyond to not only get them delivered to me, but kept a good flow in getting them to me since they had to be delivered individually. He did a TREMENDOUS job!! On top of that he was very pleasant and curious!! Alex, they need to give you a raise!! You did a great job and so appreciated your effort to get this job done!!Mary H.
I moved to a different storage after my roll up unit was BASHED -IN and forcefully PRIED open with lock intact. The thieves took a LOT. At the time 12/18/20 there were NO known CAMERAS viewing the storage units area. No one appears to actually occupy the front apartment-looking structure and there were often questionable persons of no apparent means wandering freely up and down among the storage unit rows I think some are living in storage units. I believe with the rental of vehicles and sales of supplies kept staff from proper monitoring of the storage units. I have chosen a new facility that does one thing; just rents out storages units. I was pressured to purchase renters insurance upon getting this unit in Jun/July 2020, insurance which is now asking for receipts of my stolen items and since I barely have any and clearly this insurance maybe wasn’t right for me I do believe such stipulation should have been pointed out as clearly as the pressure to buy it was. I am glad to see that many new cameras and high tech are finally being installed at the facility. I will use U-Haul again but I certainly would rent another unit only with great caution. Thank youSandra O. | Overall Experience
I been with you guys for over 4 yrs property got damaged because of weather. Staff very rude everytime I used your rental department was treated like a criminal. Im a real estate investor. Finally move my business elsewhereANGEL A. | Overall Experience
I had several miscommunications that delay my rental for 24 hours.jaackie O.
Customer did not leave a comment.Lisa L.
Customer did not leave a comment.kayla H.
Customer did not leave a comment.carlos A.
The inside of the truck was definitely not cleaned. It didn't feel sanitized. I also saw someone return a truck and then hand the keys to another customer (without sanitizing the truck). They definitely do not care about keeping customers safe from covid at this location.Kelly R.
More workerskent M.
Customer did not leave a comment.David M. | First Impressions
Very helpful and nicecarmen n. | First Impressions
Service was good thank you very much Christina storage managerDesiree B. | Overall Experience
No commentsCINDY M. | First Impressions
Customer did not leave a comment.Autumn n. | First Impressions
Units sizes were limited due to the pandemic. I wish they had a bigger size than size rented. I had to rent a storage unit so far away from home. Using gate access was easy in and out. I like they provided the 🔐.CASSANDRA M. | Online Move In
Customer did not leave a comment.Jere J. | Overall Experience
Thank you for your excellent customer service. I have always appreciated the quick response time and professionalism displayed by the entire staff at the White Lane U-Haul.PETER C. | Overall Experience
Customer did not leave a comment.Katherine M. | Overall Experience
Customer did not leave a comment.natasha e. | Overall Experience
Very happy w U Haul storage experience. Very clean, well kept and convenient. Handy items always avail 4 renters. Staff very helpful and pleasant.Mary G. | Overall Experience
My unit was tampered with once and broke into the once. When they broke in, they totally ransacked everything. They were not able to get anything on camera because my unit was in a "blind spot". There insurance did not cover anything because the they stated that I provided proof of insurance. I did not have my own insurance. There was also some female living in one of the units at the time. They gave me 3 months free rent but after two months they began to charge me again. I was moved into a new unit that was by a camera. I kept my belongings there a short period longer and moved.MARTHA T. | Overall Experience
You could use more parking in the front. I had to run over a curb with your trailer to get out without hitting anything.Cari W. | Overall Experience
Is good for me thanks for your helpLucia G. | First Impressions
Customer did not leave a comment.Cheryl H. | First Impressions
Customer did not leave a comment.shannon g. | First Impressions
Customer did not leave a comment.Anaiz M. | Overall Experience
They tried to give me a 10X10 room and insisted it was 10X15 which it wasn;tdaniel m. | Overall Experience
They refused to admit they made a mistake and I didn't store my car there and left very angrydaniel m. | First Impressions
U-haul trucks parked in back blocking parking for customers vehicles!! Almost impossible to park in first row near storageCAROLINE M. | First Impressions
Customer did not leave a comment.CYNTHIA A. | Overall Experience
The management was extremely helpfulLori H. | Online Move In
Customer did not leave a comment.beatrice t. | Overall Experience
Customer did not leave a comment.Doreen S. | Overall Experience
Customer did not leave a comment.ALMA A. | First Impressions
I secured the storage, on White Lane for1 1/2 years. I did not have any problems with rodents are bugs. I never had any break-ins are disruption of service. The staff have been friendly and helpfulMyra S. | Overall Experience
Staff was great. Storage area was sometimes overcrowded especially with passenger vehicles and made for tight driving through to get to my unitJim F. | Overall Experience
Safe and secure.Jerry M. | Overall Experience
Excellent facility and friendly and helpful staff. The wait for service can be long.JONATHAN LEIGH R. | Overall Experience
CSRs are friendly however there never seems to be enough CSRs onhand during peek periods. They don't have a sense of urgency when it's several customers deep.dixie a. | Overall Experience
Not the best experienceLexi W. | Overall Experience
All my stuff was stolen out the unit they're the only ones with the key said they had cameras cameras did not work inside job they need to find a thief within their companyrena z. | Overall Experience
Very friendly and helpful staff. Would go to them again.Daniel N. | Overall Experience
Luis was extremely helpful through the entire process and made me feel secure about my storage needs! Great staffsiddiqua r. | Overall Experience
Prince increase by $5 a month immediately after moving in. When asked for an explanation I was told by Assistant Manager because we can increase the price. Cold Customer Service and poor communicationJavier R. | Overall Experience
Great place to store your belongings.Angilique R. | Overall Experience
Enjoyed renting in a clean and very friendly PlaceChristine G. | Overall Experience
Great place, everyone was very nice and helpful. Thanks to the manager, Luis Gonzalez, he was very efficient.Beatrice H. | First Impressions
Everyone was nice, friendly, and helpful...… Made it easy for me. First time I've used storage facility.Beatrice H. | Overall Experience
Thanks we had a good service.jesse m. | Overall Experience
Thank you for your wonderful customer serviceHAYDEE M. | Overall Experience
The only thing that wasnt good their was no trashcans for people to throw. Stuff away like a few black garbage bags .not a sofa or anything big it would have been convenient for us .so I think havingcarmen c. | Overall Experience
I could never understand why my rent was raised ever year.laquenta g. | Overall Experience
The staff @ the White lane facility in Bakersfield has gone out of their way numerous times to help my wife and I during our move and transition. Thank youCHRIS H. | Overall Experience
We are beyond happy with our experience with the Uhaul on White Lane. Every employee has gone above and beyond to assist us and are very pleasant to communicate with.Christopher H. | First Impressions
5x10 Storage unit states fits 1-2 bedroom home. Barely fit a one bedroom home. But had good customer serviceChrystal M. | First Impressions
Calls were not answered by the facility itself, but rather the main line. Very difficult to get a hold of someone at the specific location. Also, no response to written text messages.gail d. | Overall Experience
.Marian W. | First Impressions
Excellent ServiceLorraine K. | Overall Experience
Thank you U-HaulShida L. | Overall Experience
Robert and Kristine are great and helpful. However, I lost about $50 with gas overfill. Long time processing in. Lock mechanism on storage unit broken. No instructions on box to leave storage area.Marion Y. | First Impressions
Very helpful and great customer serviceTerry M. | Overall Experience
My unit along with several others was broken into on or before 4/19/2019. I was sent an email stating they put an additional lock on my unit but I was never told why. Most of my stuff had been stolenDonna M. | Overall Experience
Friendly, courteous, great experience!Michael M. | First Impressions
Great customer service and facilities.Santos C. | Overall Experience
They were completely professional and helpful!Patricia M. | First Impressions
Ethel was great. Very friendly an helpful. Thank Ethel and tgeam at Uhaulwynter s. | First Impressions
My phone reservation was unit 440? When I arrived, was told its not available & given 2 units. I had 2 purchase an additional lock. I was told return truck Panama Ln, had to take to back to White Ln.terry w. | Overall Experience
I was pleasantly surprised and told my wife no wonder U-Haul is nationwide it’s a great organization ran very efficiently with a good productJim W. | Overall Experience
Other then having to wait from Feb 26 to march 12 2019 to get the pod delivered everything was goodjanet b. | Overall Experience
Check in process needs to be streamlined for faster check in.Frank E. | Overall Experience
It was quick fast serviceSapina R. | First Impressions
This place is great and the staff are friendly and helpful. The best storage experience I've ever had. Recommending to everybody I know. Thank you.Steve Lee W. | First Impressions
We had no problems at U-hall storage.margie c. | Overall Experience
I would recommend your storage units to anyone that is looking for storage. Thank you once again for all the help & energy you put in by helping me.Nelda T. | Overall Experience
Autopay did not work but we tried to fix it MULTIPLE TIMES & it still failed. Staff treated me like a deadbeat even though it was autopay not working (exception: Amanda). I expected better from U-HaulLucas h. | Overall Experience
The waiting time for pick up was more than an hour. To respect what they offered they asked to drop off at a different location saying the address was on the contract. No address to drop off.jesse m. | First Impressions
Great staff, your storage manager was very helpful. Considering the construction in your parking lot, it did not hinder there ability to give great customer service.steve s. | First Impressions
I noticed after all my belongings were cleared out, how “clean” the empty storage space looked. No bugs or vermin droppings...I had never even thought about it before-my things were kept “bug free”!LIZABETH F. | Overall Experience
I was impressed. The facility was well maintained. There are security cameras. The associate that helped me was knowledgeable, personable, & she made the experience a good one.Debbie V. | First Impressions
They were always very efficientchelse m. | Overall Experience
Great storage placeAngilique R. | First Impressions
Staff is friendly and very helpful.MARISOL R. | Overall Experience
Very good experienceRobert K. | Overall Experience
Thank all of the staff for the help they gave me.lisa s. | Overall Experience
Great!! You guys were awesome.Kara R. | Overall Experience
Very well organized. Thanks Patricia Parkspatrica p. | Overall Experience
Thank you for your care this time We were very happy to have the confidence that you did have our truck ready on the day we reserved it. Thank you and we will most likely call again. Thank you LLynn W. | Reservation
I am a U-Haul fan, my recent storage location on White Lane, in Bakersfield, had a crew that all U-Haul employees should model after. They were so intuned to my specific issue.MICHELLE W. | Overall Experience
So far our only contact has been renting a storage unit. The store manager was accommodating as were staff. That process was easy.Leefa C. | Reservation
The door I had to get into my storage was small. I was told that it has a way to keep it open, but it didn't. Your free storage should be large enough to fit the size of the truck rented.William K. | Overall Experience
Staff are well trained and very helpfulMartha C. | Overall Experience
On my way to finalize my storage reservation rental, I thought, "I'll compare prices I was quoted to those along the way, in case I find lower rates and closer distance." Wow, no doubt, U-Haul wins!MICHELLE W. | Reservation
good help. Awesome.Napoleon M. | Overall Experience
Great customer service! Thank youMichael M. | Reservation
Area is a little tight coming into center because of all the uhaul rental vehicles ready to rent out so it a little overwhelming. Workers are good at what they do and are good with helping you out.Lesly W. | Reservation
Staff were very nice and professional and friendly thanks for making my move easier.Leticia G. | Overall Experience
Employees at this store work like clock work .....very happy friendly professional and helpful...NICE JOB!Margo D. | Overall Experience
Most unorganized company I have ever dealt with, will never use Uhaulanita j. | Overall Experience
I had the utmost BEST experience ever at White Ln Uhaul. Monica was very helpful, knowledgable and her customer service was perfect! She explained everything to me as I got my storage unit.janet o. | Reservation
For the last 6yrs. I have used your facility. Always very accommodating to my needs. Thank you, Norma Williamsnorma w. | Overall Experience
I'd rate my experience a one star if it wasn't for the friendly staff. Box was late, compensation money late. I shouldn't have to call Uhaul to find out box status, they should initiate the callSamuel c. | Overall Experience
Please reply to letter send 6/9/2018 concerning my moving experience from Bakersfield to Georgia and my requests. Robert Cummings 661-364-6730Robert C. | Overall Experience
Very helpful, clean facilities easy access. Would recommend to a friend.JIM M. | Overall Experience
no commentrobert f. | Overall Experience
Great customer service!SHARON I. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!