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brandon V.Customer Reviews for U-Haul Moving & Storage at Wrightsboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I honestly can't say the guys at 4750 Washington rd makes moving so much easier for me I wish all locations was more like this one!
Caleb S.Equipment was not there as promosed.
TERRY F.I spoke with the store manager regarding a mileage issue. She informed me she would resolve the issue and never called me back. 1 month later, I discovered I was billed for late fees which should have been resolved. I reached out to customer service who had "no notes" of the conversation and refused to help.
Stephanie R.Yes
ZACERY B.Clean the cab of the vehicle. Having spilled fluids all over the cupholders and ants crawling all over is unacceptable!
MATTHEW B.The service was outstanding!!
Micheal H.Michelle is very rude!
JOHN P.I had to wait a while for someone to hook up the trailer.
Alan C.The employees need to be more customer friendly, and unhook the trailers, instead of the customer doing everything.
JAMES N.Mr Louis Duvall was thorough as well as friendly. He answered all our questions, and was extremely helpful. We will use uhaul services again!
DAVID L.N/a
ANNETTE B.Service was painfully slow. The crew was overworked and often not in the shop or office. I will not go back until you fix this
JOHN S.Very professional and helpful.
RODNEY L.None!! Very friendly!!
KATHLEEN T.I need the pick up for 2 hours the service light was on for the brakes passage door dented i took pictures of the truck before I took it off the lot always been able to rent a pick up when needed
JUANA F.I was highly upset when upon picking up my rental due to I reserve the rental for Davis Rd in Martinez, Ga 30907 which explained to me that even though the location isn't open I still could pick up the rental from the provided location. I did speak with the gentleman that works their but was unhappy with his action. On the other hand I was very pleased with Wrightsboro Rd in Augusta, Ga 30909 location with Ms. Michelle for everything she did even though it wasn't the size I reserved I was still highly satisfied with her service. I highly recommend Wrightboro Rd location for my service and only one in that location. Great job!
FANTA F.Manager was concerned about my ability to tow 10K+ lbs and told me no truck was equipped to do that. I show her on the hitch manufacturer page, plus the owners manual were I was capable and we still had a solid 30 minute online search done to verify. Glad I wasn't in a hurry. I'm not mad, and I understand why, but your company needs to streamline this process.
JAMES T.Fast and simple. Staff was courteous and efficient. Pick up and drop off took maybe 5 min each.
Daniel C.Miss Shannon, Owner of this place, was so helpful when she was to sole my issues with my moving, staff are very expert on expleain what are my alternatives, thanks
Eduardo E. | Overall ExperienceThis location is great BUT I had an awful experience trying to pick up thru my phone after hours..I never revived a code for the lock box..called the 800# and waited for 59 MINUTES and then was hung up on! I have up and came back in the am when the store was open to get my truck, told them what happened and they had no resolution.. I had my 4 adult children able to help me that night and only 1 in the am..I am disabled and had to pay for loading and unloading help due to this, not a good experience with uhaul customer service at all!
RACHEL R.Counter staff can smile more, become military friendly.
DENISE M.Outstanding customer service
WATHA H.Read the transcript's I sent in and that will tell you all you need to now.
Melanie R.Everything and everyone was great!
Heather R.I really appreciate and very happy with the services every time I come in .
William S.Everything was good. Even let me pick up a couple hours early due to rain storm approaching.
william K.great customer service as usual I always use this location when in this area and have not been disappointing yet.
Randy F.The staff is not customer friendly, specifically the lady Ion the phone with later that morning.
PHILIPPE E.The pictures sent for me to approve for inspection we old and not current. It showed the right front tire rim bent, however it was not bent when checked out and verified before be connected. Otherwise, no problems encountered.
Howard M.Closed
Angela S.Quicker service when I arrive. The gentleman assisting me was multitasking while others didn't seem to be doing much of anything and it took him longer to take care of me- otherwise I'm very happy
NORA A.Michelle Grays must be commended for the outstanding service she provided. She accommodated and adjusted things to make our rental experience wonderful. Overall this location was great to pick up from.
GENE C.The process was smooth, the employees were professional, I cannot complain about anything. Thank you!
WINSTON S.All was great!!
Kevin J.Great experience at pick and drop off locations.
SYED H.Reservation was easy. The assistant that hooked the trailer did a good job, but the wiring connectors came apart during the drive to load the trailer. The Large non-insulated connector was damaged but I was able to get enough connection to have lights. No other issues. Return was quick and painless.
HAROLD E.Paul was the best very helpful and friendly
KEITH R.They was nice and very helpful it was my first time renting a uhal and they answered every question I had so thank you for making my moving experience easy as possible
ALEXUS J.The front desk clerk (with dreads) was very non-chalant and withdrawn. Everyone else, including Paul, the manager, and her remaining staff were all kind and helpful.
rachel A.Friendly staff and work was done well
Frank J.Remain like you are
Melvin B.They where racist
ULAT Y.I was extremely pleased with each staff member. From my initial encounter to make the reservation to the pickup process. Due to my move being out of town the staff at this location kept me up to date with my reservation and called me to confirm with me that my truck was ready for pickup the following day. 😊
JOHNITA F.The technician was very knowledgeable on the hook up of the trailer and all function. I was very confident in the operation.
Rodolfo T.Friendly and professional.
TEENA E.Everything was fine
WILLIAM J.Cleanness and Customer sevice.They called me twice saying I had the wrong truck and I felt rushed to bring it back
UBAYDULLAH M.I had a deadline to finish moving and assumed the damages would be logged in a computer system, as there were already claim stickers on the truck, but not the trailer, so I packed up and left without taking pictures. After the nightmare of picking up and driving my uhaul and trailer, I took it back, cleaner than I recieved it and with the full tank of gas, that I did not have when I picked up the truck. I was told that not only was the fender busted, but the main hitch of the trailer was bent, the main safety chain for my car was still attached to just the trailer, so my car was held on by just one front tire and the back safety chain, the trailer was clearly in an accident and hadn't been inspected since mid July. I was told that I should not have received that trailer. Everyone there was baffled with what I had experienced and very sympathetic. The place where I picked up the equipment has old, blurry pictures, that make it very difficult to see any damage, if they were taken after the damage had occurred, so now it's my word against theres.
Emily M.Have some Krispy Cream Doughnuts !!!!!!!!!! Lol ( jk)
MARCUS C.The staff was very friendly and helpful, but the afterhours checkin process was a nightmare. The app didn't work, the website didn't work, and there was no support available so I was forced to incur additional fees by not "checking it in" after sitting in the parking for 30 minutes trying to get the website to work.
Sydney R.Staff was very helpful and knowledgeable about my request. Also, equipment was in great shape! In my opinion, you don't need to change anything! Keep up the excellent work!
Jason H.I had a reservation for a 26 foot truck at 0900, 14 AUG 21. When i arrived, there was one 26 foot truck available and ready for me, but an employee (Anthony) tried to tell me that he promised the truck to someone else that was not even present--this was very frustrating. Another employee stepped in and stated that i had a reservation and i was present so i should get the truck. Anthony continued to argue the point in front of me, it seemed like he was doing a personal favor for someone. Nonetheless, the employee that stepped in was able to get me the truck that I reserved, but I was delayed an additional 30 minutes because of this conflict. The truck was not full of gas when I received it, I also rented a dolly and a dozen moving pads. I returned the truck with a full tank of gas, moving pads never opened, and the seal on the dolly was never broken. i was told that i would be reimbursed for not using the rented items. I was fully charged for all items. i don't mind if this is policy, as i rented the items, but don't promise what you can't deliver. Likewise, if someone has a reservation they should have the truck ready to go and not trying to do favors for someone who is not even present--frustrating and very unprofessional.
MICHAEL S.Customer service was great and everything was clean and ready to go!!
MICHAEL O.Don't charge your customers almost 300 dollars for bringing a few hours late and only using a quarter tank of gas
SCOTT R.The supposed climate control thermostat was reading 98 degrees on Thursday
Juanita J. | First ImpressionsI've been there a year, very helpful and friendly staff. I'll be back I'm sure. Thank you for being there when I needed you.
Clara M. | Overall ExperienceThe employee Robert at WRIGHTSBORO rd. In Augusta told me about the storage, the uhaul people on the phone did not
DENNIS M. | First ImpressionsOnly problem was the first unit I was shown had a broken lock.
JOHN L. | First ImpressionsI will never use this facility again. After 10 years of trucks and storage i must say this was the worst experience ever. I will never use Uhaul again. Not only was the staff here rude and unprofessional especially the GM but the pbone reps were rude too. I never knew how rude they were because this was the first time i had an issue.
Mercedes B. | Overall Experience