Read the transcript's I sent in and that will tell you all you need to now.
Melanie R.Customer Reviews for U-Haul Moving & Storage at Wrightsboro
3363 Wrightsboro Rd
Augusta,
GA
30909
(E Of Bobby Jones)
(E Of Bobby Jones)
Services at this Location:
Contact Us
3363 Wrightsboro RdAugusta, GA 30909
(E Of Bobby Jones)
Services at this Location:
Location Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Theotis G.- Rating:
- 5.0
Customer did not leave a comment.
Dominic G.- Rating:
- 5.0
Everything and everyone was great!
Heather R.- Rating:
- 5.0
Customer did not leave a comment.
Nolen N.- Rating:
- 5.0
Customer did not leave a comment.
QUIASHA H.- Rating:
- 5.0
I really appreciate and very happy with the services every time I come in .
William S.- Rating:
- 5.0
Customer did not leave a comment.
GERALINE D.- Rating:
- 5.0
Everything was good. Even let me pick up a couple hours early due to rain storm approaching.
william K.- Rating:
- 5.0
Customer did not leave a comment.
JENNIFER L.- Rating:
- 5.0
great customer service as usual I always use this location when in this area and have not been disappointing yet.
Randy F.- Rating:
- 3.0
The staff is not customer friendly, specifically the lady Ion the phone with later that morning.
PHILIPPE E.- Rating:
- 4.0
Customer did not leave a comment.
RICHARD R.- Rating:
- 5.0
Customer did not leave a comment.
Kelsey B.- Rating:
- 4.0
The pictures sent for me to approve for inspection we old and not current. It showed the right front tire rim bent, however it was not bent when checked out and verified before be connected. Otherwise, no problems encountered.
Howard M.- Rating:
- 3.0
Closed
Angela S.- Rating:
- 5.0
Quicker service when I arrive. The gentleman assisting me was multitasking while others didn't seem to be doing much of anything and it took him longer to take care of me- otherwise I'm very happy
NORA A.- Rating:
- 4.0
Michelle Grays must be commended for the outstanding service she provided. She accommodated and adjusted things to make our rental experience wonderful. Overall this location was great to pick up from.
GENE C.- Rating:
- 5.0
The process was smooth, the employees were professional, I cannot complain about anything. Thank you!
WINSTON S.- Rating:
- 5.0
All was great!!
Kevin J.- Rating:
- 5.0
Great experience at pick and drop off locations.
SYED H.- Rating:
- 4.0
Customer did not leave a comment.
RICHARD W.- Rating:
- 5.0
Reservation was easy. The assistant that hooked the trailer did a good job, but the wiring connectors came apart during the drive to load the trailer. The Large non-insulated connector was damaged but I was able to get enough connection to have lights. No other issues. Return was quick and painless.
HAROLD E.- Rating:
- 5.0
Paul was the best very helpful and friendly
KEITH R.- Rating:
- 5.0
They was nice and very helpful it was my first time renting a uhal and they answered every question I had so thank you for making my moving experience easy as possible
ALEXUS J.- Rating:
- 4.0
Customer did not leave a comment.
ROBERTO M.- Rating:
- 3.0
The front desk clerk (with dreads) was very non-chalant and withdrawn. Everyone else, including Paul, the manager, and her remaining staff were all kind and helpful.
rachel A.- Rating:
- 5.0
Friendly staff and work was done well
Frank J.- Rating:
- 5.0
Remain like you are
Melvin B.- Rating:
- 5.0
Customer did not leave a comment.
NORMAN D.- Rating:
- 1.0
They where racist
ULAT Y.- Rating:
- 5.0
I was extremely pleased with each staff member. From my initial encounter to make the reservation to the pickup process. Due to my move being out of town the staff at this location kept me up to date with my reservation and called me to confirm with me that my truck was ready for pickup the following day. 😊
JOHNITA F.- Rating:
- 5.0
Customer did not leave a comment.
ROBEL C.- Rating:
- 5.0
The technician was very knowledgeable on the hook up of the trailer and all function. I was very confident in the operation.
Rodolfo T.- Rating:
- 5.0
Customer did not leave a comment.
Kevin T.- Rating:
- 4.0
Customer did not leave a comment.
FERNANDA N.- Rating:
- 5.0
Friendly and professional.
TEENA E.- Rating:
- 5.0
Customer did not leave a comment.
Whitney I.- Rating:
- 5.0
Everything was fine
WILLIAM J.- Rating:
- 4.0
Customer did not leave a comment.
DAVID S.- Rating:
- 2.0
Cleanness and Customer sevice.They called me twice saying I had the wrong truck and I felt rushed to bring it back
UBAYDULLAH M.- Rating:
- 5.0
I had a deadline to finish moving and assumed the damages would be logged in a computer system, as there were already claim stickers on the truck, but not the trailer, so I packed up and left without taking pictures. After the nightmare of picking up and driving my uhaul and trailer, I took it back, cleaner than I recieved it and with the full tank of gas, that I did not have when I picked up the truck. I was told that not only was the fender busted, but the main hitch of the trailer was bent, the main safety chain for my car was still attached to just the trailer, so my car was held on by just one front tire and the back safety chain, the trailer was clearly in an accident and hadn't been inspected since mid July. I was told that I should not have received that trailer. Everyone there was baffled with what I had experienced and very sympathetic. The place where I picked up the equipment has old, blurry pictures, that make it very difficult to see any damage, if they were taken after the damage had occurred, so now it's my word against theres.
Emily M.- Rating:
- 5.0
Customer did not leave a comment.
Walton M.- Rating:
- 5.0
Have some Krispy Cream Doughnuts !!!!!!!!!! Lol ( jk)
MARCUS C.- Rating:
- 3.0
Customer did not leave a comment.
Russell S. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Diamond C.- Rating:
- 4.0
Customer did not leave a comment.
Carlos S. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ANTHONY P.- Rating:
- 1.0
The staff was very friendly and helpful, but the afterhours checkin process was a nightmare. The app didn't work, the website didn't work, and there was no support available so I was forced to incur additional fees by not "checking it in" after sitting in the parking for 30 minutes trying to get the website to work.
Sydney R.- Rating:
- 5.0
Customer did not leave a comment.
Tenika A.- Rating:
- 5.0
Customer did not leave a comment.
Alicia B.- Rating:
- 5.0
Staff was very helpful and knowledgeable about my request. Also, equipment was in great shape! In my opinion, you don't need to change anything! Keep up the excellent work!
Jason H.- Rating:
- 1.0
I had a reservation for a 26 foot truck at 0900, 14 AUG 21. When i arrived, there was one 26 foot truck available and ready for me, but an employee (Anthony) tried to tell me that he promised the truck to someone else that was not even present--this was very frustrating. Another employee stepped in and stated that i had a reservation and i was present so i should get the truck. Anthony continued to argue the point in front of me, it seemed like he was doing a personal favor for someone. Nonetheless, the employee that stepped in was able to get me the truck that I reserved, but I was delayed an additional 30 minutes because of this conflict. The truck was not full of gas when I received it, I also rented a dolly and a dozen moving pads. I returned the truck with a full tank of gas, moving pads never opened, and the seal on the dolly was never broken. i was told that i would be reimbursed for not using the rented items. I was fully charged for all items. i don't mind if this is policy, as i rented the items, but don't promise what you can't deliver. Likewise, if someone has a reservation they should have the truck ready to go and not trying to do favors for someone who is not even present--frustrating and very unprofessional.
MICHAEL S.- Rating:
- 5.0
Customer did not leave a comment.
Anthony L.- Rating:
- 5.0
Customer did not leave a comment.
ANTHONY T.- Rating:
- 5.0
Customer service was great and everything was clean and ready to go!!
MICHAEL O.- Rating:
- 4.0
Customer did not leave a comment.
SANDRA L.- Rating:
- 2.0
Don't charge your customers almost 300 dollars for bringing a few hours late and only using a quarter tank of gas
SCOTT R.- Rating:
- 5.0
Thanks to Veronica at the front desk and Louis for all the help. This was a stress free process! Thank you for the personal touch and professionalism.
ANTHONY P.- Rating:
- 5.0
The young man who assisted me when I picked up the trailer was very helpful.
MATTHEW C.- Rating:
- 1.0
This is the only location that has all equipment needed in and around the Augusta area.
RAFAT IBRAHIM A.- Rating:
- 5.0
The lady that assisted me was rude and I really don't want to deal with her again.
SHIQUITA S.- Rating:
- 4.0
The desk clerk needs to be enthusiastic and professional. No warm welcomes.....No Thank You....just a slow motion nonchalant transaction.
DEFINCEA H.- Rating:
- 5.0
Louis did a fantastic job with my order!
Scott T.- Rating:
- 5.0
Customer did not leave a comment.
MIKE D.- Rating:
- 1.0
The truck was old and outdated; it had two cigarettes (one whole and the other was just a cigarette filter) on a passenger door but these aren't really a big deal. When I first met with the clerk to pick up the vehicle, he told me the half dozen rags that I requested is in the back of the vehicle. It is obviously my fault for not checking the back of the truck to make sure what he told me was true because by the time I brought it to my place to move, they weren't there. The mileage and gas meter stated on the contract was not the same as the actual reading on the truck that I received. Again, it was my fault for trusting others to do their job correctly and not verifying all these info myself before I took off. Thankfully I had taken a picture before I left so I was able to remediate the wrong charge of additional 105 miles that I've never driven. In conclusion, as long as you double check the contract and ensure everything is correct before you leave with the truck, this location will work.
MINSUNG K.- Rating:
- 4.0
Customer did not leave a comment.
GAIL B.- Rating:
- 5.0
Pickup and drop-off were both easy and quick processes. Both individuals I worked with were professional and friendly. Zero issues and I plan to use this location again if the need arises.
Robert N.- Rating:
- 4.0
The check out process online was great and saved a lot of time at the counter. The service was good
Johnathan S.- Rating:
- 5.0
Customer did not leave a comment.
Macall S.- Rating:
- 5.0
Customer did not leave a comment.
romero S.- Rating:
- 4.0
Customer did not leave a comment.
LINDA W.- Rating:
- 2.0
Customer did not leave a comment.
YVETTE P. | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Alica B. | Overall Experience- Rating:
- 5.0
1st class service.
John F.- Rating:
- 1.0
They're taking money out of my account for two weeks in a row. I told them about the overpayment last week but nothing happened obviously.
Marcus M.- Rating:
- 5.0
Customer did not leave a comment.
Jaleesa J.- Rating:
- 5.0
The employees were very friendly and professional and helpful
Bart J.- Rating:
- 5.0
Everyone was extremely helpful and the move went smoothly. Love your staff and cleanliness of equipment. I was quite impressed with the service. Special thanks to Miss Sharon and Miss Michelle!!!
JAMES W.- Rating:
- 5.0
Customer did not leave a comment.
JOHN S.- Rating:
- 5.0
Customer did not leave a comment.
KYLE G.- Rating:
- 3.0
Do not overcharge your customers.
TAYLOR W.- Rating:
- 5.0
Customer did not leave a comment.
COREY B.- Rating:
- 5.0
Everything went very smoothly, Michelle and Sharon took care of everything and I was out the door and down the road. Also thanks to the guys who take care of the vehicles. it was outside waiting for me, prepped with the AC on. Can't ask for more than that.
DAVID O.- Rating:
- 5.0
Customer did not leave a comment.
JUANA F.- Rating:
- 5.0
Customer did not leave a comment.
MARLO R.- Rating:
- 5.0
My overall experience with uhaul was excellent. Sharon, the manager at the Wrightsboro Rd. location , was exceptional. Her friendliness and professionalism made my rental check out easy. Her knowledge and recommendations for our moving needs proved to be helpful. From my experience I hope that uhaul recognizes her as a valuable employee. Also the truck return experience could not have been easier . Well done uhaul, I will definitely use you again and recommend you to others.
BENNIE R.- Rating:
- 5.0
Customer did not leave a comment.
NICOLE B.- Rating:
- 5.0
Nice and helpful staff!
MARC S.- Rating:
- 5.0
Customer did not leave a comment.
Ehjayson H.- Rating:
- 5.0
Customer did not leave a comment.
MARIO JAJUAN J.- Rating:
- 2.0
Reserved at another site, and they transferred me to this main station. The new site had no dolly, even though it was part of the reservation. Tried to comment on the url provided link, but it does not work. U-Haul promises a lot, but failed to deliver. I will try your competition next time.
Frank M.- Rating:
- 5.0
Excellent services thank you
SHERLAINE F.- Rating:
- 5.0
Customer did not leave a comment.
ANTHONY M.- Rating:
- 5.0
I rent here reguarly
charles R.- Rating:
- 5.0
Customer did not leave a comment.
Michelle L.- Rating:
- 5.0
Everything went very well from start to finish. After everything was completed we were on our way within an hour. Very nice people to work with.
Janice A.- Rating:
- 1.0
Do not give out a trailer with a flat tire and low tire tread for a 10 hour trip. Think about the customer's safety!
LYNN L.- Rating:
- 5.0
No comments. They were very professional and got my trailer fixed up . Easy communication with iPhone and internet.
DONALD H.- Rating:
- 5.0
Customer did not leave a comment.
HAROLD S.- Rating:
- 5.0
Customer did not leave a comment.
BALEAH A.- Rating:
- 4.0
Overall everything went well except the van was not clean.
WILLIAM J.- Rating:
- 5.0
Very accommodating for an order that went wrong.
corey J.- Rating:
- 4.0
The supposed climate control thermostat was reading 98 degrees on Thursday
Juanita J. | First Impressions- Rating:
- 5.0
Nothing. These guys were awesome. My hitch was too low, and I didn't have the key. The owner went out of his way to help me solve the issue and be able to flip my hitch so that I could rent the auto-transport trailer.
MARTINEZ S.- Rating:
- 5.0
I've been there a year, very helpful and friendly staff. I'll be back I'm sure. Thank you for being there when I needed you.
Clara M. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rod H. | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
KATHERINE B. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Peter E. | Overall Experience- Rating:
- 5.0
The employee Robert at WRIGHTSBORO rd. In Augusta told me about the storage, the uhaul people on the phone did not
DENNIS M. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Peter E. | First Impressions- Rating:
- 4.0
Only problem was the first unit I was shown had a broken lock.
JOHN L. | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
McKenzie C. | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Cheryl F. | First Impressions- Rating:
- 2.0
I will never use this facility again. After 10 years of trucks and storage i must say this was the worst experience ever. I will never use Uhaul again. Not only was the staff here rude and unprofessional especially the GM but the pbone reps were rude too. I never knew how rude they were because this was the first time i had an issue.
Mercedes B. | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Kevin M. | Overall Experience- Rating:
- 1.0
I have used UHAUL probably 7 times and I've never had poor customer service until this time. It took 3 weeks to get a refund. When I asked for a supervisor (more than once) they said "there wasn't one". My unit was robbed and the employees acted unconcerned. I was told "Ok" and the police were called. She then said they'd meet me by the locker. That was it. I then walked to the unit. Poor, poor customer service. I won't use them again or recommend them to anyone!!!
Steven M. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Gregory M. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Yvette W. | First Impressions- Rating:
- 5.0
Great service, location, and support. Hyman was always great when I need something and explained everything. All the other staff is great at this location.
Tony D. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tiffany S. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tony D. | First ImpressionsAdditional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!