The staff at this location was great. I wish the small trailer I rented was as great. It was incredibly noisy. The fitting of the trailer to the ball seemed loose and vibrated at the slightest bump in the roadWILLIAM F.
Customer Reviews for U-Haul Moving & Storage of Abington
Abington, MA 02351
(Lowe's Home Improvement across the street)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guys here were very helpful.TANIKA B.
Customer did not leave a comment.MAURICE B.
They got me in and on the rode in noo timeBruce O.
Customer did not leave a comment.David L. | Overall Experience
Extremely helpful staff! Thank you!Karen m. | First Impressions
staff was not attentive to me when I came inside to get the key for van I already checked in on the app. 2 employees eating food in the office and did not turn around at all to check counter where i was standing at. After 5 min i said excuse me I need to pick up my key for van he was looking all around for it then told me the storage keys dont have BE i said its not a storage key its a van key OHH what is your reservation info I provided it to him again now hes on computer for 5 more min still no key. i asked him what is taking so long he said i got to wait he was trying to figure out what key to give me. I wanted to scream then finally he turned around and took the key off the wall and gave it too me. I tried to return the van on app and app was not working very fustrating for app not to be working right. i had to go find staff on lot to help me return the van which should of not happened either. over all not a good experience at this location and have rented here 4 times in the pastTracey G.
Very helpful staffJOHN N.
Customer did not leave a comment.ERIC C.
Reasonable price, professional staff, easy process.Rolandas L.
Very accommodating and concerned with meeting customers' expectations. Very flexible, especially with necessary last minutes required changes to our reservationSTEVEN F.
I was pretty satisfied the guy behind the counter was quickMICHAEL I.
Customer did not leave a comment.William N.
All good Excellent customer serviceMOHAMMED R.
we asked about the condition of the truck and was assured that a full inspection was done. However the truck had nearly bald tires in the front, concerns dismissed. drove to south carolina and the steel belting in the tires wore thru all on the front right tire.. had i gone a mile more it would have blown an flipped the truck. a 3 day ordeal to get the tires changed delayed my return of the truck. it took me 4 phone calls to your customer service people to get it resolved. INSPECT YOUR TRUCKS before letting folks drive them.SCOTT E.
Customer did not leave a comment.James G. | First Impressions
Customer did not leave a comment.EDDIE B.
Customer did not leave a comment.Princeton G. | Overall Experience
Top notch service on both pick up and drop off process. Very professional. Will NEVER rent from another U-Haul facility again.ROBERT G.
Customer did not leave a comment.JOHN W.
The access cards were troublesome & the double check in & check out was confusing & at Times trying to find help wasn't easyJames K. | Overall Experience
You would not help me get into my unit 5 months ago but you will cut the lock to sell my stuffCharlotte L. | Overall Experience
Customer did not leave a comment.SABRINA L.
I only wish you had a facility near where we moved. We would definitely continue to use U-haul storage if it was available in Plymouth, Ma. Your prices are reasonable compare to competitors but your amenities far exceed them.Joyce H. | Overall Experience
Customer did not leave a comment.PAUL T.
Customer did not leave a comment.NATHAN S.
You guys made it so simple, thank youMARK P.
Customer did not leave a comment.FRANCISCO V.
Very helpful and reliable staff on the phone and driving the trucks at both ends. I was very pleased with the service provided and will recommend it to friends.David M.
Customer did not leave a comment.Richard G.
More detailed photos of existing Damage on truckJAMES G.
Nothing everything perfectJOSEPH F.
The staff here are really nice!SEAN A.
I was very disappointed that I did not receive a pro-rated refund for the days that I had already paid for when I cancelled my account.ORIANNE G. | Overall Experience
As an older person I like paper recieptsDONALD H.
Great experience. Staff was attentive, friendly and very helpful. Equipment was as needed.STEPHEN R.
Customer did not leave a comment.SATYAJIT G.
: Take pics of everything before leaving.SEAN P.
Customer did not leave a comment.MATEUS D.
Nothing. Everything went very smooth from renting, pick-up and drop off!RAYMOND C.
Customer did not leave a comment.Joan r. | Overall Experience
I would not recommend u-haul to my worst enemyJason R.
We reserved at a different, more convenient location but later found this location had ZERO trucks. We had to incur and pay for add'l mileage....update your website more frequently!JAMES W.
There is always room for improvement, but I am happy with the way the services were provided, from reservation to return. Tried numerous attempts to create an account but the systems kept throwing a mismatch password error at me, which wasn't the case, but that registration form could be a bit more user-friendly.Ruben R.
I been a client for many years and never had a problem with renting storage-trucks. Staff is friendly and helpful. I will recommend U-Haul 100%.doris V. | Overall Experience
I haven't rented anything since very early November it was not me . I asked uhaul to fix this problem beforeCity of B.
Customer did not leave a comment.GLADYS S.
Hello, The communication was excellent and the whole process was seamless. Thank you! ThomasThomas R S.
Customer did not leave a comment.SARAH D.
This by far is my favorite U-Haul rental place, the staff are super friendly and helpful can't say enough about themTHOMAS M.
Awesome and prompt serviceBHADRESHKUMAR M.
Customer did not leave a comment.MATEUS D.
When picking up the van, I was told to swipe the key on the back window. There was nowhere to swipe it on the whole back of the van. I had driven about 2.5 miles and the odometer read 8 miles. When I came back the van next to me had the keys left in the door which I brought in with my own. Loved the new van so that was top notch.DONALD H.
The staff was very professional and helpful!!!!SCOTT F.
Customer did not leave a comment.Jorcenil C.
I was impressed with the Ubox program. Operators were very friendly.Charles J L.
Customer did not leave a comment.ANDRE V.
Customer did not leave a comment.MARC D.
Miles and co/ worker were greatRICHARD L.
The man behind the counter was excellent.Bradley R.
Thanks for everythingNadia F. | First Impressions
Keep Great people that provide even better service.MARCUS N.
Customer did not leave a comment.STEPHEN B.
Customer did not leave a comment.WILLIAM C.
Customer did not leave a comment.THOMAS M.
Customer did not leave a comment.Sydney H.
My 11/25/21 move in experience was excellent! My attempted 11/24 experience was extremely frustrating! When I got to the unit I had previously reserved there was still a lock on it. Then I was told there were no other units that size; yet, that same night I was able to reserve a unit online and go in the next day and complete the move in process.Sharon P. | First Impressions
Customer did not leave a comment.RICHARD F.
Customer did not leave a comment.Bradley R.
Just keep up the great job. Thank you.Bonnie A Gallagh G.
Customer did not leave a comment.ROBERTA C.
Abington/Boston UHaul: friendly, timely, communicated each step and helpful with supplying info Pompano UHaul: Box delivery people were friendly and timely but office not responsive nor knowledgeable, did not return phone calls, suffered constant delays, charged my card unnecessarily. I was supposed to receive my box on 9/30 and didn't receive until 10/5.James R.
The two gentleman at the front desk were excellent. You do not see this a lot in young people very often, they were excellent and very helpfulERNEST R.
Customer did not leave a comment.Meghan B.
As always Philip is always accommodatingRICHARD N.
Thank you!Melice B. | First Impressions
Customer did not leave a comment.JEFFREYSCOTT C.
The old lady at the counter who I asked about renting the a van was very dismissive and not helpful at all. I enquired about any free van and right off the bat she said, there is none. She did not even check the computer. She was rude and thought racist. There was a white woman who she served before me and she was polite and all the smile on her face. So I thought maybe she could help assist me but I got a dismissive behavior and attitude. After me, there was a middle aged white guy who she served with glee on her voice and she said there was an available van! That must have been her friend that she is saving the van for because she was chatty..complete 180 degrees treatment of what I received. Had I known about the app prior to getting there, I would not have to endure her racist behaviors and attitude. Having experienced that, I would rather drive few miles more to avoid that branch or Uhaul.CHITO E.
Customer did not leave a comment.Lori O. | Overall Experience
I've rented from this location twice in a month and the service representative's went above and beyond to help by far the best rental experienceTHOMAS M.
Customer did not leave a comment.WILLIAM A.
Customer did not leave a comment.TIMOTHY D.
I arrived Oct. 24th, the girl at the rental counter wasn't very friendly, after I saw her taking pictures or my driver's license, I told her I didn't want to do the â€œno contact rental,â€ which requires the taking pictures of my license on line because all my info would be out there and I was afraid of hackers getting all my important info. I thought they would have paperwork when I got there. So she said if I didn't want to do it that way, I couldn't rent the truck! Is that really how customer service works. She doesn't care about my valid concerns? A day later I called Abington's phone number and the call was forwarded to another location who took my message and I was told Abington would get back to me. After over 2 1/2 hrs later I stopped by the rental office. I went inside to discuss the problem that the door remote didn't work. I had to explain to the young man, I think his name was Miles that I was quite inconvenienced by 1) no key lock on the passenger door and no remote. The first time it was a problem is when I was carrying a heavy package and then found there was no key lock. 2) the remote not working. So I had to walk around to the driver's door, unlock with a key, open the door and release the lock button, walk back to the passenger's side balance the bundle and open the door, put the bundle in, close the door and o back to the drivers side to drive away. I'm explaining the steps in detail so you can understand the inconvienence to an old person. Of course after discovering no door lock I can save those first steps. So Miles couldn't understand this after I explained it to him 4 times, so I demonstrated it ti him by using the racks near the counter as I walked from one side ot the rack to the other as if it was the driver side and passenger side, but unfortunately it seemed beyond his understanding. When I asked why no one returned my call 2 1/2 hrs earlier he said they were too busy, when I asked if they could replace the battery in the remote he again said they were too busy. He had told me they would fix the remote when I turned the truck in. I said that does me no good I have the truck for 2 weeks, it should have been done before I picked it up. I'm skipping over redundant discussion with Miles. I asked how about if I replace the battery in the remote, will you reimburse me for the battery? He said "Oh I don't think they'll do that. I said "can you ask your manager. So of course he says, he's busy now. I said can you call him? So I'm skipping the rest of the play by play, you get the idea this guy is incompetent and I would say over all an unpleasant experience at this location. By the way, for the 30 minutes I spent in "This very busy" store, no one came in while I was there, nor did I see any trucks being moved! Irritated Robert BrownROBERT B.
All three of the employees including the manager went above and beyond to help me find the perfect size unit I needed. They all were very nice and professional..Kimberly L. | First Impressions
The store was beautiful. Squeaky clean, attractively arranged and well stocked. The trailer was clean yet a bit rusty and very rattley. The service was great. Professional, helpful and friendly. We will certainly go back here the next time we need a rental.MARY J.
all goodAndrew D.
Customer service was more than accommodating when I needed to extend the rental for more time than I had originally anticipated.DONNA M.
Your communications are truly lacking. My end of run delivery was very late. I understand that delays happen, but there was zero communications from your company as to what was going on. I had to call daily to find out and usually ended up on hold, going around in circles from one call center to another. Very frustrating and exhausting experience. Can't say I would ever recommend to anyone. Stick to renting trucks, you're good at that.David L.
Customer did not leave a comment.KATHLEEN N.
Customer did not leave a comment.Doreen D. | First Impressions
Customer did not leave a comment.MARILYN B. | First Impressions
On-site team was understaffed while I was there. Long (15 min wait) to be serviced and was second in line. Line grew while I was there. Myles was awesome handling the crowd solo.KRISTINE L.
Customer did not leave a comment.MARCIA B.
Very Professional and HelpfulPAUL I.
this experience was better than last one general manager was very polite had much better service will continue to go there for my needsJAMES H.
They were friendly and courteous. Can't say enough good things about them.Michael P.
Customer did not leave a comment.FLAVIO B.
Customer did not leave a comment.MARILYN B.
Customer did not leave a comment.JUSTINE N.
It was easy and quick, the only comment I would make is to take prepaid debit as part of payments.PAMELA M.
Customer did not leave a comment.ALFRED M.
I was charged fir gas I did not use the truck had between a quarter and a half tank when I picked. I was told to return with the truck with e same amount of gas which I did and got a receipt saying I was charged over a $100 for a full tank of gas and never received a response to email asking for an explanation. Also the front left tire on the truck was bald. I am very disappointed.David D.
Uhaul at my pick up location in Abington was awesome! I ordered uboxes for my upcoming long distance move. Adam was attentive and super helpful to make sure everything went smooth! The only poor review I can say is that once I arrived to my new location, there was a mix up on the ordering of moving help for one of the boxes, which is okay, it happens, but the woman I had called (Nadine) was literally zero help! I understand the system was down through uhaul but not moving help. She emailed me instructions on how to cancel my whole order and then reorder it. However, she obviously wasn't listen to my issue because I couldnt cancel the whole order because one ubox was already delivered. She was horrible. I waited an hour and called movinghelp. Alyssa was wonderful! She explained everything, worked through the issue and handled it. If it wasn't for her I would'nt have the rest of my furniture! She truly made the move a success! Furthermore, there seems to be a communication issue between uhaul and their third party movers! If they get on the same page the whole experience would be effortless.Stefanie M.
Always Excellent, staff is great. Please let them know.CHARLES Y.
Not enough fground level units and no elevators makes storage in upper units much more difficult. Climate control is essential for winter storage here so options are few.James M. | First Impressions
This part of the experience was great.Kirtland R.
Customer did not leave a comment.Eugenia S.
onl;y issue was item i was renting was not returned on time and i had to wait. remind customers the importance of returning items at the stated time or styart charging a late fee in 15 minute incremintsTYLER B.
Customer did not leave a comment.TEKA H.
Customer did not leave a comment.Diane O.
Great van brand new! Service was great! Extended a day no problem. All great!ARTHUR B.
Customer did not leave a comment.DREW R.
Customer did not leave a comment.SUSAN R.
The employees were so friendly and helpful . I was impressed with my overall experience. I would definitely recommend using this location to anyone.DANIEL A.
Get rid of the screw down hitchJOHN H.
The service was beyond slow. Waiting for at least 20-30 mins both at pick up and drop off. People that wanted to buy packing supplies actually left the store because there was no one to assist them.John A.
Nicole and Barbara were super stars. I especially liked Nicole's cute smile;)Sean H.
The facility has storage options that involve the customer climbing a ladder for access this is silly, unsafe and not clearly explained in the website. The staff was very helpful but extremely slow to the point of annoyance. This was after I had pre registered online to save time. Staff advised me to get a certain type of lock but then did not have any in stock for purchase I had to buy a lesser lock and hope my things are safe. This experience led me to think the staff is poorly trained which is sad because training your staff is the easiest thing to do to avoid a bad customer experienceAMY W. | First Impressions
Customer did not leave a comment.Marva M. | First Impressions
Customer did not leave a comment.Breneley B. | First Impressions
Customer did not leave a comment.jason s. | First Impressions
Customer did not leave a comment.Debra A. | First Impressions
The unit was locked and dirty but one of the employee did a good job cleaning it upHelmer S. | Online Move In
Phil was extremely Accommodating and informative.Lisa H. | First Impressions
Customer did not leave a comment.Adam B. | First Impressions
Customer did not leave a comment.sandra b. | First Impressions
The staff at the front wasn’t very friendly and I felt like I was bothering her. I had never secured a storage unit before so I wasn’t aware of the ins and outs and details of what comes into renting a place. I received bits and pieces of information and it was a bit frustrating. The manager was very helpful and I felt more comfortable asking him for help because he was more welcoming.FRANCINE C. | First Impressions
Office staff was professional and respectful. I was pretty confused with the process before coming in but he was extremely patient and helpful.Keryn B. | First Impressions
Everyone was so friendly and helpful. Was glad to see a cleaning person while I was thereMary Y. | First Impressions
Customer did not leave a comment.Emma P. | First Impressions
Customer did not leave a comment.Matthew H. | First Impressions
Customer did not leave a comment.Carla B. | First Impressions
Customer did not leave a comment.Nicolas M. | First Impressions
I have been a customer for over 2 years and pay automatically by credit card. My credit card got hacked and I brought over the new one which was added to my account, but old one was not deleted. Auto payment was declined on old card, so I was charged a late fee. Again, came to office and the desk staff deleted hacked card, it then accidentally deleted my account so had to set up a new one. I then paid for the month , but then got another late fee notice. In the meantime , every day I get 2 emails from you asking me to say why I left and how did I like being a new customer. Please train the staff to do a complete transaction when this occurs as this whole situation has left a bad taste in my mouth.diane m. | First Impressions
Customer did not leave a comment.TAIWO B. | Online Move In
Person behind the desk was not wearing a mask even though I was right up at the counter and the other employee wasn’t covering his nose. The maskless one was also walking around in the storage area with no mask. Not very considerate during a pandemic. I had never used storage here before and had to ask over and over how I got to the storage unit.Brian C. | Online Move In
Customer did not leave a comment.Theresa G. | First Impressions
Customer did not leave a comment.Eric M. | Online Move In
I wasn’t given clear instructions on how to enter the building so we set alarms off by mistake and they weren’t shut off right away. We were impressed that the facility had alarms, a covered loading dock, carts, cameras, drinking fountains and bathrooms! We were disappointed that there wasn’t an elevator or item lift for the upstairs units.Jessica C. | Online Move In
Customer did not leave a comment.patricia f. | First Impressions
Customer did not leave a comment.Sheryl L. | First Impressions
The customer service was excellent and the place was clean and clearly well maintained. The reason for the 3 star rating is because we got a 10x10x8 unit and there is a big I-beam toward the back right of the unit making it impossible for us to organize the unit the way we intended and not giving us the full amount of space we are paying for.Michaelia C. | First Impressions
I would rate this as "excellent" or "above average" if not for the fact that I was unable to confirm my reservation on Tuesday or Wednesday for my Thursday move-in. The two people I was able to connect with (by phone) just transferred me elsewhere; one also said she would have her manager call me since she couldn't find the reservation. The manager never called. There was no problem when I arrived with my movers yesterday, and the clerk was helpful and professional – but I had some extra anxiety over those two days that I didn't need in the midst of moving from one state to another.Mary Jo C. | First Impressions
Customer did not leave a comment.David D. | First Impressions
We have been doing business in the Abington until since sept 2020. I cannot express the experience in just one word. Friendly convenient and reasonably price related to surrounding storage facilities.jeanne c. | First Impressions
I was impressed as to how clean it was.Timothy C. | Online Move In
Will rate more after usingWilliam E P. | First Impressions
Facility looks new and clean, access was easy.Michael S. | First Impressions
Customer did not leave a comment.Randolph A. | First Impressions
Customer did not leave a comment.kelly v. | First Impressions
Very helpful staff, manager especiallyTrevor N. | First Impressions
Joe was extremely helpful funny nice. Place is spotlessChristine D. | First Impressions
Customer did not leave a comment.rafael S. | First Impressions
Great facilityJEFFREY O. | First Impressions
The staff at U-Haul in Abington are fantastic. They are very pleasant to deal with and are very helpful. The store and storage area are very clean.Christine J. | First Impressions
J D helped me select a unit answered a lot of questions. He treated me like family. It was very appreciated. My experience was wonderfulsharon b. | First Impressions
Very helpfuiEdward D. | Reservation
Place is very secure and clean and Roy and his moving crew were excellent,I highly recommend themWilliam B. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!